Relevant bibliographies by topics / Service business logic

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Service business logic'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 February 2022

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Journal articles on the topic "Service business logic"

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Ojasalo, Jukka, and Katri Ojasalo. "Service Logic Business Model Canvas." Journal of Research in Marketing and Entrepreneurship 20, no. 1 (2018): 70–98. http://dx.doi.org/10.1108/jrme-06-2016-0015.

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Purpose The purpose of this study is to develop a service logic oriented framework for business model development. “Service logic” covers the basic principles of the three contemporary customer value focused business logics: service-dominant logic, service logic and customer-dominant logic. Design/methodology/approach This study is based on an empirical qualitative research and deployed the focus group method. The data are generated in a series of interactive co-creative focus group workshops involving both practitioners and academics. Findings As the outcome, a new tool was developed, called
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Formisano, Vincenzo, Giuseppe Russo, and Rosa Lombardi. "A service-dominant logic for banking services." MERCATI & COMPETITIVITÀ, no. 1 (June 2012): 81–93. http://dx.doi.org/10.3280/mc2012-001006.

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In the current competitive scenario, services now pervade all business activities, involving every production system and every organization. The emerging importance of services and their decisive role, compared to goods, in every business transaction in the global economy encourages scholars, professionals and business experts to engage in research models, paradigms and theories to better describe the new processes of value creation. This paper aims to analyze the applicability of the theoretical Service-Dominant Logic model to the field of local banking services, therefore, to interpret the c
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Léonard, Michel, and Monica Drăgoicea. "Responsible Service Logic." ITM Web of Conferences 38 (2021): 03003. http://dx.doi.org/10.1051/itmconf/20213803003.

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This paper introduces the Responsible Service logic to clarify the responsibilities of managers in the establishment of services inside society. Nowadays, managers have to foster the discovery of new Exploration and Innovation activities (E&I). Indeed, they have to address business and societal challenges with much more consistency and responsibility, as information technologies (IT) are being infused into the development of products and services. It is a question of exploring how to rendezvous responsible management and IT potential for value co-creation. This paper considers Service Scie
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Nuutinen, Maaria, and Katri Ojasalo. "Enhancing service innovation in a business-to-business context." International Journal of Quality and Service Sciences 6, no. 4 (2014): 290–308. http://dx.doi.org/10.1108/ijqss-06-2013-0033.

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Purpose – The purpose of this article is to develop a theoretically and empirically grounded interdisciplinary framework for understanding service innovation in a business-to-business (b-to-b) context, particularly from the perspective of the small- and medium-sized enterprise (SME). Design/methodology/approach – This study used an abductive research process, supported by theoretical insights from a literature review, and empirical evidence from a multiple-case study. Six SME case companies were all transforming towards service logic. The empirical data consists of semi-structured interviews w
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Vespestad, May-Kristin, and Anne Clancy. "Service dominant logic and primary care services." International Journal of Quality and Service Sciences 11, no. 1 (2019): 127–40. http://dx.doi.org/10.1108/ijqss-02-2018-0012.

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Purpose The purpose of this study is to explore perceptions of successful collaboration by a group of professionals in primary health care, using service-dominant logic (SDL) as a theoretical framework. Design/methodology/approach This study carries out secondary analysis of the results from a Norwegian national survey on collaboration amongst professionals in primary health care services. Findings Findings illustrate that SDL can provide a theoretical framework for understanding health and social care services. The study provides evidence for the relevance of the theory at micro level. Viewin
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Liu, Chun Hsien, Ming-Chao Chen, Yi-Hsien Tu, and Chu-Ching Wang. "Constructing a sustainable service business model." International Journal of Physical Distribution & Logistics Management 44, no. 1/2 (2014): 80–97. http://dx.doi.org/10.1108/ijpdlm-02-2013-0039.

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Purpose – The purpose is to conceptually construct a service-dominant (S-D) logic-based integrated product service system (IPSS) business model. Design/methodology/approach – The model is constructed through literature reviews and inferences. Findings – IPSS model is in compliance with the ten fundamental premises of S-D logic as well as conforming to triple bottom lines of sustainability. Research limitations/implications – To convert a firm from goods-centric model to service-centric IPSS model is not easy. There are quite a few challenges to be overcome. Practical implications – There are m
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Heinonen, Kristina, and Tore Strandvik. "Customer-dominant logic: foundations and implications." Journal of Services Marketing 29, no. 6/7 (2015): 472–84. http://dx.doi.org/10.1108/jsm-02-2015-0096.

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Purpose – The purpose of this paper is to analyze the theoretical and practical implications of adopting customer-dominant logic (CDL) of service, focusing on how firms can become involved in the customers’ context. Design/methodology/approach – Inspired by the conceptual discussion of service logic and service-dominant logic, this paper focuses on the conceptual underpinnings of CDL. CDL is contrasted with other service perspectives in marketing; CDL is a marketing and business perspective dominated by customer-related aspects instead of products, service, systems, costs or growth. It is grou
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Kasouf, Chickery J., Jenny Darroch, Claes M. Hultman, and Morgan P. Miles. "Service dominant logic." Journal of Research in Marketing and Entrepreneurship 10, no. 1 (2009): 57–69. http://dx.doi.org/10.1108/01443571010996235.

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Strandvik, Tore, Kristina Heinonen, and Sanna Vollmer. "Revealing business customers’ hidden value formation in service." Journal of Business & Industrial Marketing 34, no. 6 (2019): 1145–59. http://dx.doi.org/10.1108/jbim-11-2017-0259.

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Purpose This paper aims to identify how, in contrast to a provider-oriented stance where customer value is conceptualised as being controlled by the provider, customer value is formed for business customers beyond what is visible to the provider. Design/methodology/approach This paper builds on the primacy of the customer. Customer-dominant logic (CDL) is used as the conceptual underpinning, meaning that the customer, rather than the service provider or the service system, is at the centre. A case study was conducted with seven key users from three customer companies of an information and comm
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Karpen, Ingo O., Liliana L. Bove, and Bryan A. Lukas. "Linking Service-Dominant Logic and Strategic Business Practice." Journal of Service Research 15, no. 1 (2011): 21–38. http://dx.doi.org/10.1177/1094670511425697.

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Service-dominant (S-D) logic can function as a strategic business logic that portrays creating superior value in conjunction with—rather than for—customers as a source of competitive advantage for organizations. From this perspective, strategy is about making choices in terms of how to best facilitate and enhance value cocreation for mutual and long-term betterment. While the literature has pointed out the managerial merits of cocreating value, less is known about the organizational capabilities necessary to execute S-D logic in practice. This article devises an S-D orientation, specified as a
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Dissertations / Theses on the topic "Service business logic"

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Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emp
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Clavier, Pamela Rose. "A service-dominant logic approach to business intelligence." Thesis, University of Pretoria, 2012. http://hdl.handle.net/2263/24260.

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Although Business Intelligence (BI) is highly promoted and praised, organisations implementing a BI solution do not always achieve expected benefits. Instead, numerous reports of failed BI implementations and challenges prevail. Even organisations indicating they receive benefit from their BI solutions strive for improvement in BI. This highlights a need for BI to improve and for it to overcome its challenges. In response, this thesis proposes a paradigm shift for BI. It provides a literature and case study, representing an interpretive enquiry using a qualitative research approach. The case s
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Goerig, Anita J. "Service-Dominant Logic Framework Theory Contributions to the Agriculture Industry." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13425523.

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<p> The focus of this qualitative descriptive single case study was exploring and developing an understanding of how to leverage the service-dominant (S-D) logic framework theory and service ecosystem concept to assist small family farm owners from the crops category in Connecticut to attain a sustainable future. Participants answered 10 questions about their experiences and perceptions of the service ecosystem concept and the innovative strategies they have implemented into their business plans. Data were collected through in-depth, face-to-face interviews, unstructured observation, social me
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Sebhatu, Samuel Petros. "Corporate Social Responsibility for Sustainable Service Dominant Logic." Doctoral thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-5479.

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The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society.This forces companies to rethink their standard business models and increase theirinterest in innovating products and services based on the challenges of global sustainabledevelopment. The pressure from external stakeholders, mainly non-governmentalorgani
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Strömqvist, Louise, and Malin Elveberg. "Marknadsföringsdisciplinens rådande paradigm idag : Goods-Dominant Logic, Service-Dominant Logic eller något annat?" Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-9268.

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This qualitative research is a contribution to the ongoing debate among marketing researchers regarding if there is a dominant paradigm and viewpoint of marketing and which one is the most appropriate. In this study current views of marketing are identified and then compared against the older Goods-Dominant Logic of Marketing and Vargos’ and Luschs’ alternative Service-Dominant Logic of Marketing. The trends that have been observed are situated in the framework of Thomas S. Kuhn’s philosophy of science. The aim has been to make an analysis about which stage marketing is in its scientific revol
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Broström, Jonas, and Jon Halvarsson. "Servitization Challenges : exploring the business-to-consumer context." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-302453.

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Many firms are transitioning from being a classic goods-focused company to becoming a solutions provider, a phenomenon called servitization. Evolving towards a service focus entails several challenges that need to be addressed in order to benefit from the opportunities that servitization entails. As most servitization research has focused on business-to- business contexts, this thesis applies servitization literature in a business-to- consumer context. By examining the challenges in a qualitative approach through semi-structured interviews and observations within three automobile dealerships s
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Ståhle, Jacob, and Viktor Thunmarker. "Customer value in the service-dominant logic : the iPhone seen through the mindset of the S-D logic." Thesis, Uppsala University, Department of Business Studies, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126777.

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<p>This thesis examines customer value by studying the iPhone through its users from a Service- Dominant logic perspective. We distinguish three parts of the theory: the process of value- creation; the role of the firm; and customer involvement in shaping the offering. By conducting interviews with students in Uppsala, Sweden, we recognize three findings. First, while value is mainly created through the use of an offering the start and end of the value creating process is difficult to distinguish. Second, by interacting with the customer during the use of an offering the firm can affect the va
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Alfakhri, Demah Hussain. "Exploring the impact of hotel interior design through service dominant logic (SDL) and consumer culture theory (CCT) lenses." Thesis, University of Hull, 2015. http://hydra.hull.ac.uk/resources/hull:13616.

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This study examined the role of interior design in a hotel context. Although the role of interior design is clear in daily life and managerial activities, little consumer research has been conducted to identify the influential elements of interior design and capture their impacts, specifically within the hotel industry. Additionally, there is limited theoretical support for the integration of design and business disciplines, and the integration of consumer culture theory (CCT) and service dominant logic (SDL) theories. Addressing these gaps, this study sought to understand the underpinnings of
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Kuzhelko, Kirill. "Losing their war : Using Service-Dominant Logic To Assess The Market Position Of Traditional Swedish Banks." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85493.

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Being influenced by advanced technology solutions, modern business is undergoing significant transformations. This is also true about the financial services sector, where innovative solutions are being actively used and new fintech companies are emerging. Against this background, the market share of large traditional banks reduces steadily. These trends are also observed in Sweden, which has one of the highest levels of digitalization of banking services in Europe. The described trends may indicate that Swedish traditional banks are unable to compete with fintech companies and adapt to the new
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Holmbom, Karoline, and Frida Strindlund. "Service-Dominant logic i B2B kontext : Hur skapa mervärde på en eftermarknad." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet (USBE), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-45573.

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För att på ett effektivt sätt uppnå konkurrensfördelar på dagens marknad krävs det att företag finner nya strategier för att bli konkurrenskraftiga, en strategi är att verka på en eftermarknad. Företagskunder utgör en mindre marknad och beroendet mellan parterna är större (jämfört med privatkunder) påvisar detta att relationen är en viktig del i en B2B-miljö. Service-Dominant logic (S-D logic) beskriver hur ett paradigmskifte sker där kunden betraktas som värdefullt humankapital och företag vinner konkurrensfördelar genom långsiktiga relationer, värdeskapande tillsammans med kund och utbyte av
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Books on the topic "Service business logic"

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1946-, Goldberg Larry, ed. The decision model: A framework for business logic and business-driven SOA. Auerbach, 2010.

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Halle, Barbara Von. The decision model: A framework for business logic and business-driven SOA. Auerbach, 2010.

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Halle, Barbara Von. The decision model: A framework for business logic and business-driven SOA. Auerbach, 2010.

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Logistics and supply chain management: Strategies for reducing cost and improving service. 2nd ed. Financial Times/Pitman, 1998.

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Logistics and supply chain management: Strategies for reducing costs and improving services. Financial Times, 1992.

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Koryŏ chŏngchʻisa non: Tʻongil kukka ŭi hwangnip kwa tongnip wangguk ŭi siryŏn. Koryŏ Taehakkyo Chʻulpʻanbu, 2004.

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Travis, Charles. Frege. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780198844129.001.0001.

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This book is about Frege and his contribution to philosophy. It has three parts. Part I presents his general picture of thought, that is, the object of a capacity for thought (what may be thought). The point is to stress the value of separating the business of being true from thinkers’ engagement with such business, thus from issues specifically about language, and this as a model for philosophy in general. It also expands on Frege’s case for the intrinsic publicity (sharability) of thought. Part II concerns some particular developments of the general view made by Frege with a view to serving
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Petrovici, Norbert, Codruța Mare, and Darie Moldovan. The Economy of Cluj. Cluj-Napoca and the Cluj Metropolitan Area: The development of the Local Economy in the 2008-2018 decade. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710445.

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Over the last decade, globalization processes have intensified, and as such, global organizations relocated their secondary processes to new spaces specialized in operations (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Most of the processes that are being externalized are Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015). The global outsourcing hotspots are India, China and the Philippines, that concentrate over 80% of outsourced processes. At European level, Central and Eastern Europe has capitalized most of the outsou
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Tazzara, Corey. Institutions, Information, and the Invention of Free Trade. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198791584.003.0004.

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Chapter 3 shows that the legislative framework erected by the Medici was full of lacunae and uncertainties. A system of supplications, or personal requests for ducal favor, was responsible for elaborating the theory and practice of the free port in the first half of the century. Although the central government played a formal role in resolving requests, in practice local officials made decisions in particular cases. The supplications functioned according to a bureaucratic logic that tended willy-nilly to serve the interests of the growing business community in Livorno: foreigners of any ethno-
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Book chapters on the topic "Service business logic"

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Gack, Sebastian. "Service-dominant-logic." In Service Innovation in Agricultural Business. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-23571-0_3.

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Jørgensen, Sveinung, and Lars Jacob Tynes Pedersen. "Service-Logic Rather than Product-Logic." In RESTART Sustainable Business Model Innovation. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91971-3_7.

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Vesterli, Sten. "Logic in the Business Layer." In Oracle Visual Builder Cloud Service Revealed. Apress, 2019. http://dx.doi.org/10.1007/978-1-4842-4929-1_6.

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Poels, Geert. "A Conceptual Model of Service Exchange in Service-Dominant Logic." In Lecture Notes in Business Information Processing. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-14319-9_18.

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Ehrenthal, Joachim C. F., Thomas W. Gruen, and Joerg S. Hofstetter. "Recommendations for Conducting Service-Dominant Logic Research." In New Trends in Business Information Systems and Technology. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-48332-6_19.

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Fragidis, Garyfallos, and Konstantinos Tarabanis. "Towards an Ontological Foundation of Service Dominant Logic." In Lecture Notes in Business Information Processing. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-21547-6_16.

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Thirumaran, M., P. Dhavachelvan, S. Abarna, and P. Lakshmi. "Business Logic Evaluation Model for Web Service Reliability Analysis." In Trends in Network and Communications. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-22543-7_66.

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Jonas, Julia M., David Sörhammar, and Jimmie Röndell. "Extending Innovation – from Business Model Innovation to Innovation in Service Ecosystems." In The SAGE Handbook of Service-Dominant Logic. SAGE Publications Ltd, 2018. http://dx.doi.org/10.4135/9781526470355.n37.

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Wieland, Heiko, Stephen L. Vargo, Melissa Archpru Akaka, and Brad Barbeau. "A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation." In The SAGE Handbook of Service-Dominant Logic. SAGE Publications Ltd, 2018. http://dx.doi.org/10.4135/9781526470355.n29.

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Frias, Kellilynn M., and James R. Carver. "Examining the “Service” of Business Education for Women: A Service-Dominant Logic Perspective." In Encyclopedia of Educational Philosophy and Theory. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-287-532-7_427-1.

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Conference papers on the topic "Service business logic"

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Töhönen, Harri, Mikko Heiskala, and Esko Hannula. "Making Service Logic Explicit: Findings from Business-to-Business Case Study." In 2010 International Conference on Service Sciences. IEEE, 2010. http://dx.doi.org/10.1109/icss.2010.35.

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Zhou, Zhenkun, Yong Lin, and Feng Yue. "Service-dominant logic for exploring modular business service system." In 2014 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2014. http://dx.doi.org/10.1109/soli.2014.6960702.

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Thirumaran, M., P. Dhavachelvan, G. Aranganayagi, and K. Seenuvasan. "A novel business model for enterprise service logic change management." In 2011 Third International Conference on Advanced Computing (ICoAC). IEEE, 2011. http://dx.doi.org/10.1109/icoac.2011.6165169.

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Pfeiffer, Andreas, Karl-Heinz Krempels, and Matthias Jarke. "Service-oriented Business Model Framework - A Service-dominant Logic based Approach for Business Modeling in the Digital Era." In 19th International Conference on Enterprise Information Systems. SCITEPRESS - Science and Technology Publications, 2017. http://dx.doi.org/10.5220/0006255103610372.

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Osterland, Thomas, Thomas Rose, and Clemens Putschli. "On the Implementation of Business Process Logic in DLT Nodes." In ASSE '20: 2020 Asia Service Sciences and Software Engineering Conference. ACM, 2020. http://dx.doi.org/10.1145/3399871.3399899.

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Freiling, Joerg, Sven M. Laudien, and Kathrin Dressel. "Market Resistance to Innovative Service-Focused Business Models: Insights from the Service-Dominant Logic." In 2013 46th Hawaii International Conference on System Sciences (HICSS). IEEE, 2013. http://dx.doi.org/10.1109/hicss.2013.393.

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Thirumaran, M., P. Dhavachelvan, G. Aranganayagi, and S. Abarna. "Framework for dynamic service integration using business logic property evaluation system." In 2011 International Conference on Recent Trends in Information Technology (ICRTIT). IEEE, 2011. http://dx.doi.org/10.1109/icrtit.2011.5972336.

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Clavier, Pamela R., Hugo H. Lotriet, and Johan J. van Loggerenberg. "Business Intelligence Challenges in the Context of Goods- and Service-Dominant Logic." In 2012 45th Hawaii International Conference on System Sciences (HICSS). IEEE, 2012. http://dx.doi.org/10.1109/hicss.2012.138.

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Thirumaran, M., M. Jannani, D. Thiviya, and P. Dhavachelvan. "Business logic interoperability assessment metrics for web service run time management in long term composed services." In the 5th IBM Collaborative Academia Research Exchange Workshop. ACM Press, 2013. http://dx.doi.org/10.1145/2528228.2528237.

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Asemi, Asefeh, and Andrea Ko. "A Novel Combined Business Recommender System model Using Customer Investment Service Feedback." In Digital Support from Crisis to Progressive Change. University of Maribor Press, 2021. http://dx.doi.org/10.18690/978-961-286-485-9.17.

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t The aim of the study was to present a new business model of an investment recommender system using customer investment service feedback based on fuzzy neural inference solutions and customized investment services. The model designed to support the system’s process in investment companies. The type of research was qualitative and used of exploratory study and extensive library research. The model divided into two main parts using customer investment service feedback: data analysis and decision making. In this model, seven group factors proposed to implement the model of the proposed system of
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