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Journal articles on the topic 'Service business logic'

Author: Grafiati

Published: 4 June 2021

Last updated: 12 February 2022

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1

Ojasalo, Jukka, and Katri Ojasalo. "Service Logic Business Model Canvas." Journal of Research in Marketing and Entrepreneurship 20, no. 1 (2018): 70–98. http://dx.doi.org/10.1108/jrme-06-2016-0015.

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Purpose The purpose of this study is to develop a service logic oriented framework for business model development. “Service logic” covers the basic principles of the three contemporary customer value focused business logics: service-dominant logic, service logic and customer-dominant logic. Design/methodology/approach This study is based on an empirical qualitative research and deployed the focus group method. The data are generated in a series of interactive co-creative focus group workshops involving both practitioners and academics. Findings As the outcome, a new tool was developed, called

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Formisano, Vincenzo, Giuseppe Russo, and Rosa Lombardi. "A service-dominant logic for banking services." MERCATI & COMPETITIVITÀ, no. 1 (June 2012): 81–93. http://dx.doi.org/10.3280/mc2012-001006.

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In the current competitive scenario, services now pervade all business activities, involving every production system and every organization. The emerging importance of services and their decisive role, compared to goods, in every business transaction in the global economy encourages scholars, professionals and business experts to engage in research models, paradigms and theories to better describe the new processes of value creation. This paper aims to analyze the applicability of the theoretical Service-Dominant Logic model to the field of local banking services, therefore, to interpret the c

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Léonard, Michel, and Monica Drăgoicea. "Responsible Service Logic." ITM Web of Conferences 38 (2021): 03003. http://dx.doi.org/10.1051/itmconf/20213803003.

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This paper introduces the Responsible Service logic to clarify the responsibilities of managers in the establishment of services inside society. Nowadays, managers have to foster the discovery of new Exploration and Innovation activities (E&I). Indeed, they have to address business and societal challenges with much more consistency and responsibility, as information technologies (IT) are being infused into the development of products and services. It is a question of exploring how to rendezvous responsible management and IT potential for value co-creation. This paper considers Service Scie

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Nuutinen, Maaria, and Katri Ojasalo. "Enhancing service innovation in a business-to-business context." International Journal of Quality and Service Sciences 6, no. 4 (2014): 290–308. http://dx.doi.org/10.1108/ijqss-06-2013-0033.

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Purpose – The purpose of this article is to develop a theoretically and empirically grounded interdisciplinary framework for understanding service innovation in a business-to-business (b-to-b) context, particularly from the perspective of the small- and medium-sized enterprise (SME). Design/methodology/approach – This study used an abductive research process, supported by theoretical insights from a literature review, and empirical evidence from a multiple-case study. Six SME case companies were all transforming towards service logic. The empirical data consists of semi-structured interviews w

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Vespestad, May-Kristin, and Anne Clancy. "Service dominant logic and primary care services." International Journal of Quality and Service Sciences 11, no. 1 (2019): 127–40. http://dx.doi.org/10.1108/ijqss-02-2018-0012.

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Purpose The purpose of this study is to explore perceptions of successful collaboration by a group of professionals in primary health care, using service-dominant logic (SDL) as a theoretical framework. Design/methodology/approach This study carries out secondary analysis of the results from a Norwegian national survey on collaboration amongst professionals in primary health care services. Findings Findings illustrate that SDL can provide a theoretical framework for understanding health and social care services. The study provides evidence for the relevance of the theory at micro level. Viewin

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Liu, Chun Hsien, Ming-Chao Chen, Yi-Hsien Tu, and Chu-Ching Wang. "Constructing a sustainable service business model." International Journal of Physical Distribution & Logistics Management 44, no. 1/2 (2014): 80–97. http://dx.doi.org/10.1108/ijpdlm-02-2013-0039.

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Purpose – The purpose is to conceptually construct a service-dominant (S-D) logic-based integrated product service system (IPSS) business model. Design/methodology/approach – The model is constructed through literature reviews and inferences. Findings – IPSS model is in compliance with the ten fundamental premises of S-D logic as well as conforming to triple bottom lines of sustainability. Research limitations/implications – To convert a firm from goods-centric model to service-centric IPSS model is not easy. There are quite a few challenges to be overcome. Practical implications – There are m

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Heinonen, Kristina, and Tore Strandvik. "Customer-dominant logic: foundations and implications." Journal of Services Marketing 29, no. 6/7 (2015): 472–84. http://dx.doi.org/10.1108/jsm-02-2015-0096.

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Purpose – The purpose of this paper is to analyze the theoretical and practical implications of adopting customer-dominant logic (CDL) of service, focusing on how firms can become involved in the customers’ context. Design/methodology/approach – Inspired by the conceptual discussion of service logic and service-dominant logic, this paper focuses on the conceptual underpinnings of CDL. CDL is contrasted with other service perspectives in marketing; CDL is a marketing and business perspective dominated by customer-related aspects instead of products, service, systems, costs or growth. It is grou

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Kasouf, Chickery J., Jenny Darroch, Claes M. Hultman, and Morgan P. Miles. "Service dominant logic." Journal of Research in Marketing and Entrepreneurship 10, no. 1 (2009): 57–69. http://dx.doi.org/10.1108/01443571010996235.

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Strandvik, Tore, Kristina Heinonen, and Sanna Vollmer. "Revealing business customers’ hidden value formation in service." Journal of Business & Industrial Marketing 34, no. 6 (2019): 1145–59. http://dx.doi.org/10.1108/jbim-11-2017-0259.

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Purpose This paper aims to identify how, in contrast to a provider-oriented stance where customer value is conceptualised as being controlled by the provider, customer value is formed for business customers beyond what is visible to the provider. Design/methodology/approach This paper builds on the primacy of the customer. Customer-dominant logic (CDL) is used as the conceptual underpinning, meaning that the customer, rather than the service provider or the service system, is at the centre. A case study was conducted with seven key users from three customer companies of an information and comm

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Karpen, Ingo O., Liliana L. Bove, and Bryan A. Lukas. "Linking Service-Dominant Logic and Strategic Business Practice." Journal of Service Research 15, no. 1 (2011): 21–38. http://dx.doi.org/10.1177/1094670511425697.

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Service-dominant (S-D) logic can function as a strategic business logic that portrays creating superior value in conjunction with—rather than for—customers as a source of competitive advantage for organizations. From this perspective, strategy is about making choices in terms of how to best facilitate and enhance value cocreation for mutual and long-term betterment. While the literature has pointed out the managerial merits of cocreating value, less is known about the organizational capabilities necessary to execute S-D logic in practice. This article devises an S-D orientation, specified as a

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Guyader, Hugo, Brenda Nansubuga, and Karin Skill. "Institutional Logics at Play in a Mobility-as-a-Service Ecosystem." Sustainability 13, no. 15 (2021): 8285. http://dx.doi.org/10.3390/su13158285.

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The last decade has brought the transport sector to the forefront of discussions on sustainability and digital innovations: practitioners, researchers, and regulators alike have witnessed the emergence of a wide diversity of shared mobility services. Based on a longitudinal case study of a regional Mobility-as-a-Service (MaaS) ecosystem in Sweden, constituted of a document analysis and 24 semi-structured interviews with 18 representatives from regional authorities, mobility service providers, and other stakeholders from the public and private sectors, this study examines the co-existing and co

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Price, Ilfryn. "Exploring FM’s dominant logics." Facilities 36, no. 1/2 (2018): 37–48. http://dx.doi.org/10.1108/f-01-2017-0005.

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Purpose This paper aims to investigate the service ecosystem of facility/facilities management (FM) against the Vargo and Lusch framework of service-dominant logic (S-D Logic). Design/methodology/approach A theoretical argument guided by previous research into service excellence in FM. Findings In the paper, two arguments are made. First, FM is still dominated by a contractual logic grounded in the tangible world of buildings and bills of quantities. Second, the reciprocal flow of services inherent in the S-D Logic offers a powerful tool for appreciating real service excellence and a business

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Grönroos, Christian, and Johanna Gummerus. "The service revolution and its marketing implications: service logic vs service-dominant logic." Managing Service Quality 24, no. 3 (2014): 206–29. http://dx.doi.org/10.1108/msq-03-2014-0042.

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Purpose – The purpose of this conceptual paper is to analyse the implications generated by a service perspective. Design/methodology/approach – A conceptual analysis of two approaches to understanding service perspectives, service logic (SL) and service-dominant logic (SDL), reveals direct and indirect marketing implications. Findings – The SDL is based on a metaphorical view of co-creation and value co-creation, in which the firm, customers and other actors participate in the process that leads to value for customers. The approach is firm-driven; the service provider drives value creation. Th

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Lindhult, Erik, Koteshwar Chirumalla, Pejvak Oghazi, and Vinit Parida. "Value logics for service innovation: practice-driven implications for service-dominant logic." Service Business 12, no. 3 (2018): 457–81. http://dx.doi.org/10.1007/s11628-018-0361-1.

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Shang, Zong Min. "Exception Handling in Service-Based Business Processes by Applying Adaptation Planning Graph." Applied Mechanics and Materials 241-244 (December 2012): 2982–85. http://dx.doi.org/10.4028/www.scientific.net/amm.241-244.2982.

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This paper proposes an exception handling mechanism based on Adaptation Planning Graph for service-based business processes. A three-layer representation model of service-based business process is introduced firstly. And then, Logic Model of Service-based Business Process and Adaptation Planning Graph are introduced to enforce reliability of composite Web Services at run-time. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.

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Petrişor, Ioan, and Diana Cozmiuc. "Specific Business Models for Romanian Companies – Shared Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 5, no. 5 (2020): 7–12. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.55.3001.

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Shared service centres have emerged since the 1990s and refer to a variety of functions: information technology, SAP support, accounting, payroll, management reporting, purchasing, call centres, helplines, market surveys via phone or the internet. Shared service units can be organized in several forms but are in each case, a particular value pattern distinct from the standard market price/ shareholder profit pattern. The purpose of this article is to analyze value patterns, and this article is part of broader research on value-based management. Shared service units can be organized according t

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Bennett, Robert J. "The Logic of Local Business Associations: an Analysis of Voluntary Chambers of Commerce." Journal of Public Policy 15, no. 3 (1995): 251–79. http://dx.doi.org/10.1017/s0143814x00010047.

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ABSTRACTThis paper seeks to assess how far local business organisations, such as Chambers of Commerce, are maintained chiefly by the factors hypothesised by Mancur Olson as the forces being behind collective action: the costs and benefits of business services. The paper reviews the theoretical arguments to support this hypothesis and then assesses the case of UK Chambers of Commerce using empirical evidence from surveys of businesses and Chambers. The UK Chambers are a purely private law voluntary structure, unlike many European counterparts. The analysis demonstrates that in such a system the

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Yang, Xiaoxian, Tao Yu, and Huahu Xu. "A Novel Framework of Using Petri Net to Timed Service Business Process Modeling." International Journal of Software Engineering and Knowledge Engineering 26, no. 04 (2016): 633–52. http://dx.doi.org/10.1142/s0218194016400052.

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In open and changeful Internet, the enterprise business process needs to be organized or restructured dynamically in order to adapt to environment changes and business logic updates. The solution of Web service and service-oriented architecture (SOA) provides a promising approach. The business processes working as a temporary workflow can be composed by distributed services. However, the cross-organizational service feature of business process requires considering not only the functional requirements but also the timed constraints. The timed property plays an important role in service interact

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M, Thirumaran, Dhavachelvan P, and Aranganayagi G. "Evaluating Service Business Logic using Finite State Machine for Dynamic Service Integration." International Journal of Computer Applications 22, no. 7 (2011): 33–39. http://dx.doi.org/10.5120/2593-3602.

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Thirumaran., M., P. Dhavachelvan., Maria R. Stephen., and Tushar Ranjan Sahoo. "Business Logic Model for Web Service Source Control Management." International Journal of Computer Applications 1, no. 21 (2010): 11–17. http://dx.doi.org/10.5120/69-658.

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21

Mišovič, Milan, and Ivana Rábová. "Classical Process diagrams and Service oriented Architecture." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 4 (2013): 1023–32. http://dx.doi.org/10.11118/actaun201361041023.

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SOA (Service Oriented Architecture) has played in the last two decades a very useful role in the design philosophy of the target software. The basic units of software for which the mentioned philosophy is valid are called services. Generally it is counted that the advance implementation of services is given by using so–called Web services that are on the platform of the Internet 2.0. Naturally, there has been counted also with the fact that the services will be used in software applications designed by professional programmers. Later, the concept of software services was supported by the enter

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Christianto, Erwien. "Integration of Library Data on Reference Books: with Service Oriented Architecture Implementation methods and (ESB) Enterprise Service Bus." SISFORMA 8, no. 1 (2021): 1. http://dx.doi.org/10.24167/sisforma.v8i1.2863.

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Libraries have an important role in mastering science and technology as well as a center for information activities. Currently, the library extends its services not only in hardcopy but also in softcopy and provides faster information retrieval capabilities. Service Oriented Architecture (SOA) provides better multi-platform integration through network infrastructure. This job is to implement SOA in a Library Information System based on Glassfish Enterprice Service Bus and MySQL database. The methods for implementing library application design using SOA and ESB are built using a business proces

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Edvardsson, Bo, Gloria Ng, Zhi Min Choo, and Robert Firth. "Why is service‐dominant logic based service system better?" International Journal of Quality and Service Sciences 5, no. 2 (2013): 171–90. http://dx.doi.org/10.1108/ijqss-07-2012-0007.

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McColl-Kennedy, Janet R., Paul Patterson, Michael K. Brady, Lilliemay Cheung, and Doan Nguyen. "To give or not to give professional services to non-paying clients." Journal of Service Management 26, no. 3 (2015): 426–59. http://dx.doi.org/10.1108/josm-07-2014-0194.

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Purpose – The purpose of this paper is to explicate professionals’ giving backstory, identifying what motivates and hinders professionals’ undertaking of pro bono service activities. Examples are provided of different pro bono giving styles, as professionals struggle to resolve inter-institutional tensions, thus addressing this little understood yet vital form of giving, and meeting an important research priority. Design/methodology/approach – Using a discovery-oriented grounded theory approach, this paper draws on narratives from interviews with 31 professionals to explicate, from the profess

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Harrington, Robert J., Rhonda K. Hammond, Michael C. Ottenbacher, Prakash K. Chathoth, and Byron Marlowe. "From goods-service logic to a memory-dominant logic: Business logic evolution and application in hospitality." International Journal of Hospitality Management 76 (January 2019): 252–60. http://dx.doi.org/10.1016/j.ijhm.2018.05.014.

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Huarng, Kun-Huang, Amparo Cervera, and Francisco Mas-Verdu. "Innovation and service-dominant logic." Service Business 12, no. 3 (2018): 453–56. http://dx.doi.org/10.1007/s11628-018-0369-6.

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Windasari, Nila Armelia, and Fu-ren Lin. "Explicating Open Innovation Using Service-Dominant Logic." International Journal of Service Science, Management, Engineering, and Technology 12, no. 2 (2021): 78–98. http://dx.doi.org/10.4018/ijssmet.2021030105.

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This article conceptualizes open innovation using service system view and service-dominant logic (S-DL) to specify the generic characteristics of open innovation of service, which eliminates the discrepancy of open innovation between product and service. The main objective is to explicate the tripartite framework proposed by Lusch and Nambisan into six generic characteristics to serve as vocabulary in formulating open innovation of service strategies. The business cases are categorized by 2x2 grid according to the institutionalization of actors into the service ecosystems. There are six essent

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Holmqvist, Jonas, and Carlos Diaz Ruiz. "Service ecosystems, markets and business networks." TQM Journal 29, no. 6 (2017): 800–810. http://dx.doi.org/10.1108/tqm-03-2017-0028.

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Purpose Recent research demonstrates how firms strive to shape their business environment and level the playing field in their favor. To explain this phenomenon, business scholars use competing notions: markets, business networks and service ecosystems. The purpose of this paper is to identify and address a potential problem, in that these notions overlap to a considerable extent, as scholars tend to draw from and contribute to academic silos. Design/methodology/approach The authors approach the issue of potential overlaps in the current literature on markets, business networks and service eco

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Lin, Yong, Saara Pekkarinen, and Shihua Ma. "Service-dominant logic for managing the logistics-manufacturing interface." International Journal of Logistics Management 26, no. 1 (2015): 195–214. http://dx.doi.org/10.1108/ijlm-08-2013-0095.

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Purpose – The purpose of this paper is to investigate the management of the logistics-manufacturing interface between the manufacturer and its logistics service provider from the perspective of the service-dominant (S-D) logic. Design/methodology/approach – The approach adopted is that of abductive reasoning through case study: data are primarily gleaned from semi-structured in-depth interviews. Field visits and secondary documentation are used to ensure data validity. Findings – The results show that the interface can be categorized into three levels: design interface between products and log

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Cai, Yang Jun, and Zhao Le. "Study on Custom Service Combination Based on BPEL." Advanced Materials Research 605-607 (December 2012): 2451–56. http://dx.doi.org/10.4028/www.scientific.net/amr.605-607.2451.

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A custom service combination based on Business Process Execution Language was put forward. It mainly studied one-off recipient and keeping the business logic order unchanged. It was proposed a solution that made the serial workflow realize the local parallelism from three aspects such as message dependency, a directed acyclic graph to workflow, and the implicit message dependency. The algorithm of implementation was also discussed. A custom service combination application of ‘stocking house transactions’ and ‘stocking house mortgage’ showed the feasibility and validity of this algorithm. The s

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Wang, Quan Yu, Shi Ying, Xiang Yang Jia, Guo Bin Lv, and Yun Shuai. "SOADL-EH: Service-Oriented Architecture Description Language Supporting Exception Handling." Advanced Materials Research 433-440 (January 2012): 3500–3509. http://dx.doi.org/10.4028/www.scientific.net/amr.433-440.3500.

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To solve the problem of the construction of service-oriented software architecture with fault tolerant, the paper proposes SOADL-EH, a novel service-oriented software architecture description language supporting exception handling. With the capability of modeling normal SOA and the provision of software architecture elements such as exception handling services, exception handling connectors and exception handling configurations, etc., this language can separate clearly the exception handling logic from the normal business logic of the service-oriented software architecture layer, which makes u

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Eneberg, Magnus, and Lisbeth Svengren Holm. "From Goods to Service Logic: Service Business Model Requirements in Industrial Design Firms." Design Journal 18, no. 1 (2015): 9–30. http://dx.doi.org/10.2752/175630615x14135446523189.

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KAZEMI, ALI, HASSAN HAGHIGHI, and FEREIDOON SHAMS. "ABSIM: AN AUTOMATED BUSINESS SERVICE IDENTIFICATION METHOD." International Journal of Software Engineering and Knowledge Engineering 23, no. 09 (2013): 1303–42. http://dx.doi.org/10.1142/s0218194013500411.

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One of the key activities in the service-oriented solution is the identification of services according to a set of predefined design principles. Existing service identification approaches are often prescriptive and are based on the architect’s experience, and therefore might lead to non-optimal designs which result in lower performance, reduced scalability, and complicated dependencies between services. In this paper, an automated method, called ABSIM, is proposed to identify business services by adopting design metrics based on top-down decomposition of business processes. ABSIM first gets a

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Fehrer, Julia A., Herbert Woratschek, and Roderick J. Brodie. "A systemic logic for platform business models." Journal of Service Management 29, no. 4 (2018): 546–68. http://dx.doi.org/10.1108/josm-02-2017-0036.

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PurposeThe purpose of this paper is to introduce a new business model logic, highlighting value processes in and properties of platform business models to inform business model thinking from a systemic and dynamic perspective. It challenges the idea of firms managing, influencing and controlling entire activity systems.Design/methodology/approachThe study traces the evolution of different approaches to business models and assesses theories that explain value cocreation and systemic value capture to develop a new business model logic.FindingsBusiness model thinking has evolved away from Porter’

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Grönroos, Christian, and Annika Ravald. "Service as business logic: implications for value creation and marketing." Journal of Service Management 22, no. 1 (2011): 5–22. http://dx.doi.org/10.1108/09564231111106893.

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Freiling, Jorg, Kathrin Dressel, and Sven M. Laudien. "On the sluggish adoption of total cost of ownership business models - A SDL perspective." MERCATI & COMPETITIVITÀ, no. 1 (June 2012): 61–80. http://dx.doi.org/10.3280/mc2012-001005.

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It is rather undisputed that in recent times the economy is to a large extent a service - and maybe even more - a knowledge driven one. The service-dominant logic concept points to the pervasive service nature of business concepts and transactions and their dominance. This would suggest a high level of openness to innovative service solutions in general. The authors focus on the ‘Total Cost of Ownership' concept, the obstacles from the customer's point of view and the long and uncertain way of final adoption. The paper advances research in three ways: First, the authors connect the phenomenon

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Wang, Ming Wei, Shu Sheng Zhang, and Jing Tao Zhou. "Semantic Web Service Based Framework for Inter-Organizational Business Process Management." Advanced Materials Research 156-157 (October 2010): 915–18. http://dx.doi.org/10.4028/www.scientific.net/amr.156-157.915.

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To support business and engineering collaboration in the diversified and global markets, enterprises are trying hard to continuously align their actual business processes to response customers’ demands. In this context, a flexible framework for inter-organizational process management is proposed, in which ontologies and semantic web service technologies are used throughout process modeling, implementation and execution. Heterogeneous manufacturing resources are encapsulated as uniform semantic web services, called manufacturing services, which are published, located and combined into executabl

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Enquist, Bo, Mikael Johnson, and Åsa Rönnbäck. "The paradigm shift to Business Excellence 2.0." International Journal of Quality and Service Sciences 7, no. 2/3 (2015): 321–33. http://dx.doi.org/10.1108/ijqss-03-2015-0032.

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Purpose – This paper aims to contribute to the debate on business excellence by comparing the business excellence models of Malcolm Baldrige, European Foundation for Quality Management and Swedish Institute for Quality. By assessing these in relation to today’s new business landscape, the authors suggest that emphasising issues such as stakeholder co-creation of value, stakeholder dialogue, service innovation, service logic, business ethics and different views on resource integration can alter the view of quality improvement from economic, social and environmental perspectives, in turn, leadin

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Jensen, Peter D. Ørberg, and Bent Petersen. "Value creation logics and internationalization of service firms." International Marketing Review 31, no. 6 (2014): 557–75. http://dx.doi.org/10.1108/imr-09-2013-0187.

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Purpose – While mainstream theories in international business and management are foundedeither explicitly or implicitly on studies of manufacturing firms, prior attempts to develop theoryon the internationalization of service firms are sparse and have yet to establish solid andcomprehensive frameworks. The thrust of this study is that value creation logics, a constructoriginally developed by Stabell and Fjeldstad (1998) can assist us in better understanding why and how service firms internationalize. The authors extend this construct and propose that the internationalization of service firms m

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Mišovič, Milan, and Jan Turčínek. "Relation between process and service logics." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 2 (2013): 411–16. http://dx.doi.org/10.11118/actaun201361020411.

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It is generally accepted that the process control of a small and medium-sized manufacturing business enterprise is the foundation of high quality care of firm’s business processes. Any business process is seen as an indivisible sequence of activity steps designed to perform complex business activities. In its statutory documents the company should have concise descriptions of at least the main processes, along with their contexts in a given department of the company and the employee position.The main business processes, of course many others, are not immutable, on the contrary, they are very o

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Van Winkle, Christine M., and Jill N. H. Bueddefeld. "Service-dominant logic and the festival experience." International Journal of Event and Festival Management 7, no. 3 (2016): 237–54. http://dx.doi.org/10.1108/ijefm-12-2015-0046.

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Purpose The purpose of this paper is to understand the process of value co-creation by examining festival attendees’ perspectives of their festival experiences. Service-dominant logic (SDL) is used as a framework to understand the how value is co-created in the festival setting. Design/methodology/approach Using a SDL approach and personal meaning mapping methods, this research offers insight into how value is co-created by the attendee, festival, and influential others. Findings This research found that personal, social, cultural, physical, place, and arts presentation domains come together t

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Mostefaoui, Ghita Kouadri, Zakaria Maamar, and Nanjangud C. Narendra. "SC-WS." International Journal of Organizational and Collective Intelligence 4, no. 2 (2014): 31–44. http://dx.doi.org/10.4018/ijoci.2014040102.

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This paper discusses Aspect-Oriented Programming (AOP) as an efficient way to handle security concerns in Web services. Without AOP, the necessary security code would be mixed with the business logic that a Web service implements. This renders the maintenance of both code and business logic tedious and prone to errors. AOP allows confining codes of non-functional concerns like security and self-healing into specific modules so that they do not cross-cut with the Web service's business logic. The proposed aspect-oriented approach in this paper is built upon three levels referred to as user, com

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Hughes, Tim, and Mario Vafeas. "Service-dominant logic as a framework for exploring research utilization." Marketing Theory 18, no. 4 (2018): 451–72. http://dx.doi.org/10.1177/1470593118764019.

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This article links service-dominant (S-D) logic to the call for better theoretical frameworks to understand research utilization in business and management. It contributes to explaining what happens in cocreating knowledge between researchers and research users and also contributes to the development of midrange theory on S-D logic. A framework is utilized, based on Vargo and Lusch’s (2016) update on S-D logic. To demonstrate application, the framework is applied to an example of the authors’ research on marketing agencies and their clients. Implications for theory and academic practice and po

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Simanjuntak, Mariana. "Designing of Service Dominant Logic and Business Model Canvas: Narrative Study of Village Tourism." Golden Ratio of Marketing and Applied Psychology of Business 1, no. 2 (2021): 73–80. http://dx.doi.org/10.52970/grmapb.v1i2.60.

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The purpose of this research is to design service design, design a canvas business model (BMC) based on the design of services that have been designed and know the role of society. The required data is divided into two, namely primary data and secondary data. Primary data was obtained by conducting interviews and observations to tourists, managers and the community around Siregar Aek Nalas. Primary data obtained such as access, amenities, safety and security, processes, physical or digital artifacts, stakeholders/stakeholders, and Village Tourism services. Secondary data is obtained by conduct

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Jeong, Hwa Young, and Hae Gill Choi. "Web Service Based Process for Dynamic Manufacturing." Applied Mechanics and Materials 224 (November 2012): 39–42. http://dx.doi.org/10.4028/www.scientific.net/amm.224.39.

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Manufacturing system has changing their technology to service based application. In the contents, web service technique can be a solution for their needs. Web service can provide various business logic, process, application for manufacturing system’s software over the internet. In this paper, we propose web service based process model for manufacturing system. The sample target system is IC test Handler, semiconductor device test equipment. The main application consists of 4 services; operational process, GPIB test process, Communication process, and Data management process.

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Westrup, Ulrika. "The potential of service-dominant logic as a tool for developing public sector services." International Journal of Quality and Service Sciences 10, no. 1 (2018): 36–48. http://dx.doi.org/10.1108/ijqss-02-2016-0013.

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Purpose The purpose of this paper is to analyse and discuss the potential of the service-dominant logic (SDL) as a tool for developing more effective public sector services in practice. Design/methodology/approach One case concerning a public sector service organization has been studied – a contact centre in a Swedish municipality. The material consists of descriptions of managers’ and co-workers’ experiences of how day-to-day operations are performed to manage services provided to citizens. The material has been gathered via interviews and focus group interviews. Findings The study found that

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Rusko, Rauno. "Virtual Business Incubations." International Journal of Innovation in the Digital Economy 2, no. 3 (2011): 48–64. http://dx.doi.org/10.4018/jide.2011070104.

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This article examines possibilities to develop the service sector in a peripheral area by using virtual business incubations instead of traditional, location-based business incubations. The articleintroduces typical characteristics of physical business incubations and compares them with features that are possible to be provided also virtually. Then, using the tourism branch in Finnish Lapland as a basis for a case study, the article shows that virtual implementation of business incubations is in some cases either better or even the only possible way to provide services typical for business inc

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Ding, Yue Hua, and Ri Hua Xiang. "Exception Throwing Analysis and Exception Handling Method for BPEL." Advanced Materials Research 1030-1032 (September 2014): 1905–8. http://dx.doi.org/10.4028/www.scientific.net/amr.1030-1032.1905.

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Business developer needs to develop fault-tolerant process, but fault-tolerant process development based on exception handling mechanism provided by BPEL costs much time and is easy to make mistake. We analyze application exception throw chain theory of service-oriented system. Exception throwing of BPEL process is broadcasted among component layer, service layer and process layer. We also propose an application exception handling method for BPEL by using EHPDL-P. EHPDL-P can separate normal business logic and exception business logic, and thus it can enhance BPEL fault-tolerance ability.

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Yeung, Jeff, Kwanho Thomas Yeung, Xiaoyan Liu, and Zhaoquan Jian. "Business model of service-driven manufacturing from S-G logic perspective." International Journal of Manufacturing Technology and Management 33, no. 3/4 (2019): 234. http://dx.doi.org/10.1504/ijmtm.2019.10022690.

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Liu, Xiaoyan, Zhaoquan Jian, Kwanho Thomas Yeung, and Jeff Yeung. "Business model of service-driven manufacturing from S-G logic perspective." International Journal of Manufacturing Technology and Management 33, no. 3/4 (2019): 234. http://dx.doi.org/10.1504/ijmtm.2019.101023.

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