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1
Reddy, Michael. "Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service." Africa’s Public Service Delivery and Performance Review 2, no. 4 (December 1, 2014): 5. http://dx.doi.org/10.4102/apsdpr.v2i4.65.
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September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa.
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Daniels, Nicolette, and Rozenda Hendrickse. "The status of quality management in selected Community Service Centres in the Western Cape, South Africa." Problems and Perspectives in Management 15, no. 2 (September 4, 2017): 424–35. http://dx.doi.org/10.21511/ppm.15(2-2).2017.11.
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Quality management systems in public organizations influence the quality of service delivery outputs. The purpose of this study was to determine the quality of service delivery at Community Service Centres (CSC) of the South African Police Service (SAPS) in the Western Cape, South Africa. A mixed-method research approach was employed to gather data for the study. Both a survey questionnaire and in-depth interviews were used to collect the data. The sample data set contacted 300 respondents from three policing areas situated in the Western Cape Metropolis. The main findings indicated that clients were satisfied with the level of service they received from the SAPS. However, the main area of concern was the absence of service delivery initatives at three police stations.
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Ngobese, Ndabazinhle, Roger B. Mason, and Mandusha Maharaj. "The effect of service delivery in public ‘community service centres’: A case of an emerging economy." Risk Governance and Control: Financial Markets and Institutions 7, no. 3 (2017): 44–54. http://dx.doi.org/10.22495/rgcv7i3p5.
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This study investigated public perceptions of the service delivery provided by the Community Service Centres (CSC) of the South African Police Service (SAPS) Durban, South Africa. The study focuses on measuring service quality and service delivery. SERVQUAL was used to compare clients’ perceptions against expectations of service quality. Four hundred respondents were surveyed at three community service centres (previously known as ‘police stations’), with expectations and perceptions being assessed via the dimensions of tangibility, reliability, responsiveness, assurance and empathy. The results indicate that in all five dimensions there is a significant negative quality gap, implying that the quality of service received is below what is expected by clients. Improvements are required in all five dimensions if service delivery is to be improved. Actions needed to improve service quality include regular assessment and monitoring of clients’ experiences, as well as employees’ behaviour.
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Stanz, Karel, G. J. Schwart, and W. J. Schurink. "Frontline police employees’ social construction of client service." SA Journal of Human Resource Management 5, no. 3 (July 14, 2007): 38–47. http://dx.doi.org/10.4102/sajhrm.v5i3.150.
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The social construction of frontline employees’ client service plays a major role in organisational success. This study illuminated why frontline personnel are reluctant to accept organisational change which is in line with new policing philosophies. Applying modernist qualitative methodology, and particularly grounded theory within a case study design a ‘process satisfaction model’ was developed with the aim to improve employee satisfaction with internal processes and ultimately service delivery. This model may be used for change in the South African Police Service SAPS) and other government departments.
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Young, Stephanie W., Kwadwo Osei Bonsu, Tiffany Lee, Hai V. Nguyen, and Rufaro S. Chitsike. "Patient Satisfaction with Quality of Care of a New Multidisciplinary Thrombosis Service." Blood 136, Supplement 1 (November 5, 2020): 12. http://dx.doi.org/10.1182/blood-2020-138855.
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INTRODUCTION As patient centered healthcare is becoming increasingly popular, it is important to assess patient satisfaction with this approach. We started a new multidisciplinary Adult Outpatient Thrombosis Service (TS) in October 2017 in a Canadian health authority servicing over 300 000 people. The TS is a comprehensive thrombosis and anticoagulation management program with unique, interrelated clinics providing the spectrum of care required for this patient group. The TS includes an Emergency Thrombosis Clinic for care after an acute episode of venous thromboembolism; Thrombosis Clinics addressing non-urgent thrombosis questions and follow up; Anticoagulation Management Clinics for patients on extended duration anticoagulation; and a Perioperative Anticoagulation Management Clinic for patients on anticoagulation requiring surgery or procedures. The TS is staffed by Pharmacists, a Thrombosis Physician/Hematologist, and Clerical staff. The objective of this study was to assess patient satisfaction with the TS. METHODS We conducted a cross sectional survey of patients attending at least one appointment at the TS between October 2017 and May 2019 and who had a valid mailing address available in the hospital records. Eligible patients (n=1058) were mailed an anonymous survey with a cover letter and self-addressed, return stamped envelope. Patient satisfaction with the TS was measured using the seven item Short Assessment of Patient Satisfaction (SAPS), a validated, convenient satisfaction survey tool. The SAPS assesses the core satisfaction domains including treatment satisfaction, explanation of treatment results, clinician care, participation in decision-making, respect by the clinician, time with the clinician, and satisfaction with clinic care. The SAPS utilizes 5-point responses (0-4), with the continuous score range from 0 (extremely dissatisfied) to 28 (extremely satisfied), and categorical responses (0-10 very dissatisfied, 11-18 dissatisfied, 19-26 satisfied, and 27-28 very satisfied). Additionally, five patient characteristic questions were included. Patients were also given the opportunity to respond to an open-ended question regarding the care they received. Participant characteristics and responses are presented using descriptive statistics; linear regression was used to explore variations across characteristics. Qualitative content analysis of open-ended question comments was used to further our understanding of the patient experience and perceived quality of care. RESULTS A total of 563 surveys were returned for a response rate of 53%. Nine were excluded due to more than 2 missing SAPS item answers. Most respondents (87%, n=481) were 50 years of age or older, and 51% (n=285) were male. About two-thirds (67%, n=368) had post-secondary education. About half (54%, n=296) were taking a direct oral anticoagulant (DOAC), about one fifth taking warfarin (19%, n=102), or on no anticoagulant (19%, n=104) at the time of survey response. Almost half had taken the anticoagulant for 1 to 5 years at the time of survey response (47%, n=255), with the remainder split between less than 1 year (28%, n=152), and greater than 5 years (25%, n=137). The mean score for the SAPS was 22.1 (SD 4.1, range 8 to 28). Based on the categorical response, 85% were satisfied or very satisfied with the TS. Multivariate analysis showed that patients with post-secondary education were more satisfied with the TS (β=16.153, p=0.024), and patients taking warfarin were less satisfied with the TS (β= -15.832, p=0.039). The SAPS tool demonstrated a high internal consistency when assessed for reliability using Composite reliability tests (0.86). Forty percent (n=223) provided written responses to the open-ended question. The majority of responses described positive patient experiences and perceptions regarding the TS and quality of care received. Four major themes emerged: service organization and coordination of care, patient-provider relationship, pharmacist-led medication therapy management, and patient-centered delivery and communication of health information. CONCLUSION To our knowledge, this is the first survey to assess patient satisfaction with a multidisciplinary TS. We found a high proportion (85%) of respondents were satisfied with the care provided. Disclosures Young: Sanofi Canada: Honoraria, Research Funding; Bayer: Research Funding; Pfizer: Honoraria. Chitsike:Sanofi Canada: Honoraria, Research Funding; Bayer Canada: Research Funding.
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Mo, Tong, Jingmin Xu, Zhongjie Wang, Yufei Ma, Heyuan Huang, Yuan Wang, Ying Liu, Jun Zhu, and Xiaofei Xu. "Service Composition Based Software Solution Design." International Journal of Service Science, Management, Engineering, and Technology 1, no. 2 (April 2010): 19–32. http://dx.doi.org/10.4018/jssmet.2010040102.
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Service composition and Web mash-up are promising for meeting specific business requirements by integrating multiple distributed services and SaaS (Software as a Service) has become a popular way of software development and delivery paradigm. An application that meets the business challenges the customer faces in managing its supply chain by integrating two existing SaaS offerings into a newly developed technology presented to validate the service composition technologies. This paper contributes with a practice of a light weight approach of the problems that are inevitable in SaaS integration such as data synchronization, process control, and identification. The purpose of this paper tries to provide a reference for researchers and engineers in this domain.
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Rathore, Rahul, Bhumika Gupta, Vaibhav Sharma, and Kamal Kumar Gola. "A New Approach For Load Balancing In Cloud Computing." INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 13, no. 12 (October 11, 2014): 5193–98. http://dx.doi.org/10.24297/ijct.v13i12.5277.
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Cloud computing is the dynamic delivery of information technology resources and capabilities as a service over the Internet. Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet. It generally incorporates infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). [1] Load balancing is one of the biggest challenges in the cloud computing. The concept of load balancing is to equally distribute the workload, resources across all the nodes to guarantee that all the nodes have equal load i.e. no single node is over loaded. As we all know that cloud computing services are mainly product based so in this approach we are using different product based priority queues for different services.
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Chivukula, Sreerama Prabhu, Rajasekhar Krovvidi, and Aneesh Sreevallabh Chivukula. "Eucalyptus Cloud to Remotely Provision e-Governance Applications." Journal of Computer Networks and Communications 2011 (2011): 1–15. http://dx.doi.org/10.1155/2011/268987.
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Remote rural areas are constrained by lack of reliable power supply, essential for setting up advanced IT infrastructure as servers or storage; therefore, cloud computing comprising an Infrastructure-as-a-Service (IaaS) is well suited to provide such IT infrastructure in remote rural areas. Additional cloud layers of Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) can be added above IaaS. Cluster-based IaaS cloud can be set up by using open-source middleware Eucalyptus in data centres of NIC. Data centres of the central and state governments can be integrated with State Wide Area Networks and NICNET together to form the e-governance grid of India. Web service repositories at centre, state, and district level can be built over the national e-governance grid of India. Using Globus Toolkit, we can achieve stateful web services with speed and security. Adding the cloud layer over the e-governance grid will make a grid-cloud environment possible through Globus Nimbus. Service delivery can be in terms of web services delivery through heterogeneous client devices. Data mining using Weka4WS and DataMiningGrid can produce meaningful knowledge discovery from data. In this paper, a plan of action is provided for the implementation of the above proposed architecture.
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Yu, Hong Yong, and De Shuai Wang. "Applied Technology in a Composite and Definable SaaS Billing Mechanism Supporting Optimized Utilization of Resource." Advanced Materials Research 859 (December 2013): 438–43. http://dx.doi.org/10.4028/www.scientific.net/amr.859.438.
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SaaS applications are different from traditional software for their delivery mode and for their business model called Pay-as-You-Go, which allows service vendors to provide services to customers with appropriate services which are exactly needed to fulfill the requirements. As a result, there is a need of a new metering and billing mechanism to implement such business model. The paper proposes a composite and definable SaaS billing mechanism supporting optimized utilization of resource with the instruction of the related model and process. The mechanism supports metering and billing SaaS subscription through user license, duration time, use times, use resource, function used, or the composition of them. Therefore it is suitable for customized tenants of most SaaS applications.
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Sudaryono, Sudaryono, Diah Aryani, and Ira Tyas Ningrum. "CLOUD COMPUTING: TEORI DAN IMPLEMENTASINYA DALAM DUNIA BISNIS DAN PEMASARAN." CCIT Journal 5, no. 2 (January 6, 2012): 145–67. http://dx.doi.org/10.33050/ccit.v5i2.147.
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Cloud computing is a technology that utilizes the internet services using a central server with the goal of maintaining a virtual nature of data and applications. The presence of cloud computing will obviously lead to changes in the workings of information technologysystems within an organization. This is because the concepts of cloud computing through virtualization, standardization and other fundamental features can reduce information technology costs, simplify the management of information technology services, andaccelerating service delivery. In general, cloud computing architecture consists of: (1) Infrastructure as a Service (IaaS), (2) Platform as a Service (PaaS), and (3) Software as a Service (SaaS). Characteristics of cloud computing are: (1) self-service (on demand self service), (2) broadband access (broadband access network), (3) clustered resource (resource pooling), (4) elastic (rapid elasticity), and (5) measured service (measuredservice). While the advantages of cloud computing is: (1) without any initial investment, (2) convert CAPEX into OPEX, (3) flexible and easily developed, (4) focus on the business, rather than information technology, and (5) of control and responsibility of service. Withcloud computing consumers free themselves from the responsibility for managing the stack of computing resources. Levels ranging from SaaS when it is completely free, PaaS while still must make an application, and IaaS are still busy with the operating system. Thiscontrasts with On-Premise to take care of all your own.
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Ramachandran, Muthu, and Victor Chang. "Financial Software as a Service." International Journal of Organizational and Collective Intelligence 4, no. 3 (July 2014): 65–89. http://dx.doi.org/10.4018/ijoci.2014070104.
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Software as a service as one of the cloud delivery models that supports fine-grained components. Financial applications demand better performance and accuracy in a cloud than the traditional computing platforms. Therefore, designing financial software as a service (FSaaS) requires an engineering and systematic approach. This paper has proposed an integrated service-oriented architecture and a SaaS component model for financial domain that provides the required scalability, flexibility and customisation. It has also demonstrated the design and customisation of service component interfaces to a financial simulation so that it provides automatic prediction models for investors to know accurate results for buy and sale prices. Therefore, large-scaled simulations can be achieved within a matter of 13.5 second for outlier removal and within 9 seconds for high-performance risk computation on the Cloud. This paper shows the holistic and complete approach of illustrating the system design of FSaaS, showing the two major algorithms and the results of experiments of running these two algorithms. It provides plans to integrate new and existing services with FSaaS.
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Gudura, Tafese Tadele, Alemu Tamiso Debiso, and Tariku Tadele Gudura. "Factors associated with Institutional delivery in Boricha district of Sidama zone, southern Ethiopia." International Journal of Public Health Science (IJPHS) 3, no. 4 (December 1, 2014): 224. http://dx.doi.org/10.11591/ijphs.v3i4.4696.
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<p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Every year, 40 million women give birth at home without the help of a<br />skilled birth attendant. In 2011, 287,000 women died during pregnancy or childbirth. Almost all these deaths occur in developing countries where mothers and children lack access to basic health care. Reports showed the low utilization of health facility for delivery service in Ethiopia. This study aimed to determine the utilization and factors influencing institutional delivery. Community based cross sectional study was conducted from January to February 2013/14 in Boricha District of Southern Ethiopia among mothers who gave birth in the last 1 year. Multistage sampling techniques were used to collect data from 546 mothers. Taking in to account place of birth for the last child, only 4.9% women gave birth in a health facility. Women’s education level (AOR=4.4 (95% CI=1.36-14.33)), timing of firstANC visit (AOR= .03 (95% CI=0.004 - 0.205)), women’s advice to deliver in a health facility during ANC (AOR = 31.15 (95% CI=2.02-479.52)), women’s knowledge of birth related complications (AOR= 12.4 (95% CI=2.67-57.16)) and decision making power (AOR=0.2 (95% CI=0.060.82)) showed significant association with institutionional delivery. Institutional delivery in the study area was found to be very low. Raising awareness on institutional delivery to maximize delivery service utilization and strengthening provision of education and counseling to deliver in health facility during antenatal care visits at individual and community level should be given due emphasis.</p>
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Gudura, Tafese Tadele, Alemu Tamiso Debiso, and Tariku Tadele Gudura. "Factors associated with Institutional delivery in Boricha district of Sidama zone, southern Ethiopia." International Journal of Public Health Science (IJPHS) 3, no. 4 (December 1, 2014): 224. http://dx.doi.org/10.11591/.v3i4.4696.
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<p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Every year, 40 million women give birth at home without the help of a<br />skilled birth attendant. In 2011, 287,000 women died during pregnancy or childbirth. Almost all these deaths occur in developing countries where mothers and children lack access to basic health care. Reports showed the low utilization of health facility for delivery service in Ethiopia. This study aimed to determine the utilization and factors influencing institutional delivery. Community based cross sectional study was conducted from January to February 2013/14 in Boricha District of Southern Ethiopia among mothers who gave birth in the last 1 year. Multistage sampling techniques were used to collect data from 546 mothers. Taking in to account place of birth for the last child, only 4.9% women gave birth in a health facility. Women’s education level (AOR=4.4 (95% CI=1.36-14.33)), timing of firstANC visit (AOR= .03 (95% CI=0.004 - 0.205)), women’s advice to deliver in a health facility during ANC (AOR = 31.15 (95% CI=2.02-479.52)), women’s knowledge of birth related complications (AOR= 12.4 (95% CI=2.67-57.16)) and decision making power (AOR=0.2 (95% CI=0.060.82)) showed significant association with institutionional delivery. Institutional delivery in the study area was found to be very low. Raising awareness on institutional delivery to maximize delivery service utilization and strengthening provision of education and counseling to deliver in health facility during antenatal care visits at individual and community level should be given due emphasis.</p>
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Bhardwaj, Akashdeep, and Sam Goundar. "Designing a Framework for Cloud Service Agreement for Cloud Environments." International Journal of Cloud Applications and Computing 6, no. 4 (October 2016): 83–96. http://dx.doi.org/10.4018/ijcac.2016100105.
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Cloud Computing has emerged as the prime IT computing model for an on-demand access using a pool of shared resources with least IT support. Cloud computing is starting to replace the legacy office IT infrastructure and helpdesk support system. Corporate and home users alike are turning into cloud service consumers in a huge way and moving their data and work to the cloud. Therefore, the CSA between the cloud service consumers and cloud service providers has critical significance that can guarantee the highest-level service quality and delivery. The current CSA fall short on the service delivery commitments with no common terminology or standard followed industry wide by the cloud service providers. Comparing agreements from multiple cloud service providers continues to be an issue. This paper provides a pragmatic approach for Cloud Service Agreements, comparing the current process with the proposed parameters and the new framework for CSA to determine the role of various elements and terms in the decision-making process for cloud service agreements for SaaS, PaaS, IaaS and STaaS.
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Imam, Mohamed Osman, Adil Yousif, and Mohammed Bakri Bashir. "A Proposed Software as a Service (SaaS) Toolkit for Cloud Multi- Tenancy." Computer Engineering and Applications Journal 5, no. 2 (June 22, 2016): 37–46. http://dx.doi.org/10.18495/comengapp.v5i2.170.
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Cloud computing is a general term for anything that involves delivering hosted services over the Internet. It is a construct that allows you to access applications that actually reside at locations other than your computer or other Internet-connected devices. Software as a Service (SaaS) is a software delivery model in which software resources are accessed remotely by users over the internet. Enterprises prefer using SaaS because of its low cost. SaaS requires sharing of application servers among multiple tenants for low operational costs. Several SaaS Toolkits are available and used to develop cloud SaaS applications. However, most of these Toolkits are very complex. This paper aims to build a new simple and easy SaaS Toolkit to develop SaaS applications and to avoid the difficulties and complexity in the current cloud SaaS Toolkits. The proposed Toolkit is based on java virtual machine and the popular web programming languages HTML and PHP. To evaluate the proposed Toolkit an empirical study has been conducted. The result of the empirical study revealed that the proposed Toolkit outperforms the current Toolkits in terms of complexity, understandability and learnability.
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Jeong, Hwa Young, and Bong Hwa Hong. "The Identification of Quality Attributes for SaaS in Cloud Computing." Applied Mechanics and Materials 300-301 (February 2013): 689–92. http://dx.doi.org/10.4028/www.scientific.net/amm.300-301.689.
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Cloud computing is a new paradigm for delivery of applications, platforms, or computing resources (processing power/bandwidth/storage) to customers in a “pay-as-you-go-model”. It can be categorized Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (PaaS). Especially, SaaS is a potential segment and have many advantages such as investment reduction, performance improvement, time saving, easier collaboration, global accessibility, and so on. However, in spite of these importance and advantages, there are few researches about identification for the quality and making quality attributes for SaaS in cloud computing. In this paper, we propose identification of quality attributes for QoS of SaaS in cloud computing. In order to construct their quality’s attributes fitting on SaaS characteristics, we extract their attributes from ISO/IEC 9126 and design the QoS model for SaaS.
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Akinrolabu, Olusola, Steve New, and Andrew Martin. "CSCCRA: A Novel Quantitative Risk Assessment Model for SaaS Cloud Service Providers." Computers 8, no. 3 (September 8, 2019): 66. http://dx.doi.org/10.3390/computers8030066.
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Security and privacy concerns represent a significant hindrance to the widespread adoption of cloud computing services. While cloud adoption mitigates some of the existing information technology (IT) risks, research shows that it introduces a new set of security risks linked to multi-tenancy, supply chain and system complexity. Assessing and managing cloud risks can be a challenge, even for cloud service providers (CSPs), due to the increased numbers of parties, devices and applications involved in cloud service delivery. The limited visibility of security controls down the supply chain, further exacerbates this risk assessment challenge. As such, we propose the Cloud Supply Chain Cyber Risk Assessment (CSCCRA) model, a quantitative risk assessment model which is supported by supplier security posture assessment and supply chain mapping. Using the CSCCRA model, we assess the risk of a SaaS application, mapping its supply chain, identifying weak links in the chain, evaluating its security risks and presenting the risk value in monetary terms (£), with this, promoting cost-effective risk mitigation and optimal risk prioritisation. We later apply the Core Unified Risk Framework (CURF) in comparing the CSCCRA model with already established methods, as part of evaluating its completeness.
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Riemann, Ute. "Benefits and Challenges for BPM in the Cloud." International Journal of Organizational and Collective Intelligence 5, no. 1 (January 2015): 32–61. http://dx.doi.org/10.4018/ijoci.2015010103.
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Business processes are not only variable, they are dynamic as well. A key benefit of BPM is the ability to adjust processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape that allows the flexible provision and usage-based invoicing of resources, services, and applications via a network or the Internet. The generic term “X-as-a-Service” summarized the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, Microsoft delivered an application platform with managed cloud infrastructure services however more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. In order to be classified as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, it should be hosted off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential, questions that need to be answered are as follows: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as safeguards with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.
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Riemann, Ute. "Benefits and Challenges for Business Process Management in the Cloud." International Journal of Organizational and Collective Intelligence 5, no. 2 (April 2015): 80–104. http://dx.doi.org/10.4018/ijoci.2015040104.
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Business processes are not only variable they are as well dynamic. A key benefit of Business Process Management (BPM) is the ability to adjust business processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start, the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape allowing the flexible provision and usage-based invoicing of resources, services, and applications via a network or the internet. The generic term “X-as-a-Service” summarize the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, and Microsoft delivered an application platform with managed cloud infrastructure services however, more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. For the classification as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, hosting should be off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud, what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential there are remaining questions: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as a safeguarding with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.
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Opara-Martins, Justice, Reza Sahandi, and Feng Tian. "A Holistic Decision Framework to Avoid Vendor Lock-in for Cloud SaaS Migration." Computer and Information Science 10, no. 3 (July 31, 2017): 29. http://dx.doi.org/10.5539/cis.v10n3p29.
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Cloud computing offers an innovative business model to enterprise for IT services consumption and delivery. Software as a Service (SaaS) is one of the cloud offerings that attract organisations as a potential solution in reducing their IT cost. However, the vast diversity among the available cloud SaaS services makes it difficult for customers to decide whose vendor services to use or even to determine a valid basis for their selections. Moreover, this variety of cloud SaaS services has led to proprietary architectures and technologies being used by cloud vendors, increasing the risk of vendor lock-in for customers. Therefore, when enterprises interact with SaaS providers within the purview of the current cloud marketplace, they often encounter significant lock-in challenges to migrating and interconnecting cloud. Hence, the complexity and variety of cloud SaaS service offerings makes it imperative for businesses to use a clear and well understood decision process to procure, migrate and/or discontinue cloud services. To date, the expertise and technological solutions to simplify such transition and facilitate good decision making to avoid lock-in risks in the cloud are limited. Besides, little investigation has been carried out to provide a comprehensive decision framework to support enterprises on how to avoid lock-in risks when selecting and implementing cloud-based SaaS solutions within existing environments. Such decision framework is important to reduce complexity and variations in implementation patterns on the cloud provider side, while at the same time minimising potential switching cost for enterprises by resolving integration issues with existing IT infrastructures. This paper proposes a holistic 6-step decision framework that enables an enterprise to assess its current IT landscape for potential SaaS replacement, and provides effective strategies to mitigate vendor lock-in risks in cloud (SaaS) migration. The framework follows research findings and addresses the core requirements for choosing vendor-neutral interoperable and portable cloud services without the fear of vendor lock-in, and architectural decisions for secure SaaS migration. Therefore, the results of this research can help IT managers have a safe and effective migration to cloud computing SaaS environment.
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Zeng, Lijun, Xiaoxia Yao, Juanjuan Liu, and Qiang Zhu. "Construction of a one-stop document supply service platform." Interlending & Document Supply 42, no. 2/3 (August 12, 2014): 120–24. http://dx.doi.org/10.1108/ilds-01-2014-0013.
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Purpose – The purpose of this paper is to provide a detailed overview of the China Academic Library and Information system (CALIS) document supply service platform (CDSSP) – its historical development, network structure and future development plans – and discuss how its members make use of and benefit from its various components. Design/methodology/approach – The authors provide a first-person account based on their professional positions at the CALIS Administrative Center. Findings – CDSSP comprises five application systems including a unified authentication system, Saas-based interlibrary loan (ILL) and document delivery (DD) service system, ILL central scheduling and settlement system, File Transfer Protocol (FTP) service system and a service integration interface system. These systems work together to meet the needs of member libraries, other information service institutions, and their end users. CDSSP is widely used by more than 1,100 libraries based on a cloud service strategy. Each year more than 100,000 ILL and DD transactions are processed by this platform. Originality/value – The development of CDSSP makes it becomes true for CALIS to provide one stop information retrieval and supply service. At the same time, it promotes the resource sharing among member libraries to a great degree.
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Sánchez, Julia, Guiomar Corral, Ramon Martín de Pozuelo, and Agustín Zaballos. "Security issues and threats that may affect the hybrid cloud of FINESCE." Network Protocols and Algorithms 8, no. 1 (May 10, 2016): 26. http://dx.doi.org/10.5296/npa.v8i1.8727.
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FINESCE is the Smart Energy use case project of the Future Internet Public Private Partnership Programme. It aims at defining an open infrastructure based on Information and Communications Technology (ICT) used to develop new solutions and applications in all fields of Future Internet related to the energy sector. To accomplish this goal a cloud-based environment is proposed, providing high scalability, fast provisioning, resilience and cost efficiency, while facilitating the deployment of applications and services for utilities.The proposed solution for Smart Energy system encompasses Cloud Computing technologies taking advantage of the service delivery models that it provides (Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS)) over different cloud deployment solutions (Private, Public, Hybrid, Community). Therefore, it is necessary to study their implications, particularly with regard to security and data privacy, whether in transit or stored data, of the cloud solution chosen.The present paper aims to gather basic security requirements in deploying a solution based on Cloud Computing highlighting issues in hybrid clouds because this is the deployment model used in Smart Energy use case. It also exposes attacks and vulnerabilities related to Cloud Computing to be considered for implementing a secure environment for FIDEV, the private platform implementation. Moreover, the security requirements for Smart Energy use case are defined. And, finally, the results of a security audit performed over the testbed platform that simulates a distributed storage solution for FINESCE project are presented.
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Mahajan, Rini, and Dr Dheerendra Singh. "Cloud Computing Issues." INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 4, no. 2 (November 30, 2005): 626–30. http://dx.doi.org/10.24297/ijct.v4i2c2.4185.
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Abstract- Cloud computing is Internet-based computing, whereby shared resources, software and information, are provided to computers and devices on-demand, like the electricity grid. It aims to construct a perfect system with powerful computing capability through a large number of relatively low-cost computing entity, and using the advanced business models like SaaS (Software as a Service), PaaS (Platform as a Service), IaaS (Infrastructure as a Service) to distribute the powerful computing capacity to end users’ hands. Cloud Computing represents a new computing model that poses many demanding security issues at all levels, e.g., network, host, application, and data levels. The variety of the delivery models presents different security challenges depending on the model and consumers’ Quality of Service (QoS) requirements. Confidentiality, Integrity, Availability, Authenticity, and Privacy are essential concerns for both Cloud providers and consumers as well. This paper introduces the existing issues in cloud computing such as security, privacy, reliability and so on. This paper surveys the security problems of current cloud computing.
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Кандзюба, С. П. "Regional cloud of public administration as a component of the e-government of Ukraine." Public administration aspects 7, no. 12 (January 20, 2020): 28–37. http://dx.doi.org/10.15421/151962.
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The implementation of modern technologies will allow to get the maximum effect from the functioning of the e-government system and to overcome technological backwardness of Ukraine from other countries of the world. The development of information and communication technologies is very rapid, so their research, analysis and formulation of proposals for use is an urgent task. The theoretical bases of creation of regional cloud of public administration, examples of its use are considered.Suppliers of cloud services and information resources to the regional cloud are identified: central authorities, regional authorities and IT companies. Unlike the first two cloud service delivery channels, the third channel is booming around the world and offers a wide variety of software. The most well-known software vendors as services (SaaS) are Google and Microsoft.Possibilities of Google services are considered in two examples: organization of public servants' collective work through online office and creation of unified information and educational space for training and raising qualification of civil servants and local government officials of the region.In the first example, it is noted that in most Ukrainian electronic document management systems, opportunities for teamwork on a draft document are very limited. This requires an online office. Possibilities of Google services, in particular the G Suite, for public servants teamwork due to availability an online office are enormous.The second example draws attention to the fact that the ability to share corporate services beyond the cloud means that educational materials can be accessed, if necessary, to users who do not have a Google corporate account but have a Google individual account. This opens up great opportunities for involving public servants, employees of communal organizations, institutions and enterprises in distance learning through the use of educational service in the regional cloud of public administration.The implementation of a regional cloud of public administration with the help of multicloud is proposed.
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Peng, Fei, Wensheng Zhang, and Feng Qiu. "Self-assembling Peptides in Current Nanomedicine: Versatile Nanomaterials for Drug Delivery." Current Medicinal Chemistry 27, no. 29 (September 2, 2020): 4855–81. http://dx.doi.org/10.2174/0929867326666190712154021.
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Background: The development of modern nanomedicine greatly depends on the involvement of novel materials as drug delivery system. In order to maximize the therapeutic effects of drugs and minimize their side effects, a number of natural or synthetic materials have been widely investigated for drug delivery. Among these materials, biomimetic self-assembling peptides (SAPs) have received more attention in recent years. Considering the rapidly growing number of SAPs designed for drug delivery, a summary of how SAPs-based drug delivery systems were designed, would be beneficial. Method: We outlined research works on different SAPs that have been investigated as carriers for different drugs, focusing on the design of SAPs nanomaterials and how they were used for drug delivery in different strategies. Results: Based on the principle rules of chemical complementarity and structural compatibility, SAPs such as ionic self-complementary peptide, peptide amphiphile and surfactant-like peptide could be designed. Determined by the features of peptide materials and the drugs to be delivered, different strategies such as hydrogel embedding, hydrophobic interaction, electrostatic interaction, covalent conjugation or the combination of them could be employed to fabricate SAPs-drug complex, which could achieve slow release, targeted or environment-responsive delivery of drugs. Furthermore, some SAPs could also be combined with other types of materials for drug delivery, or even act as drug by themselves. Conclusion: Various types of SAPs have been designed and used for drug delivery following various strategies, suggesting that SAPs as a category of versatile nanomaterials have promising potential in the field of nanomedicine.
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van Huyssteen, Mea, Angeni Bheekie, Sunitha C. Srinivas, and Azeezah Essack. "Continuous Professional Development for Public Sector Pharmacists in South Africa: A Case Study of Mapping Competencies in a Pharmacists’ Preceptor Programme." Pharmacy 8, no. 2 (June 3, 2020): 96. http://dx.doi.org/10.3390/pharmacy8020096.
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Lifelong learning among healthcare practitioners is crucial to keep abreast of advances in therapeutic and service delivery approaches. In South Africa, continuous professional development (CPD) was mandated (2019) for re-registration of pharmacists to illustrate their learning according to the South African Pharmacy Council’s (SAPC) competency standards. This paper uses a preceptor programme linked to the University of the Western Cape School of Pharmacy’s service learning programme to map the competencies employed by pharmacist preceptors in primary care public healthcare facilities in Cape Town in an attempt to encourage completion of their annual CPDs and strengthening the academic-service partnership. Competencies identified were divided into input competencies related to the preceptor’s role in designing and implementing the educational programme in their facilities and assisting students to complete their prescribed learning activities, and output/outcome competencies that emerged from preceptors identifying the facility needs and employing their input competencies. Input competencies pertained to education, leadership, patient counselling, collaborative practice and human resources management. Output competencies related to pharmaceutical infrastructure, quality assurance, professional and health advocacy, primary healthcare, self-management and patient-centred care. The preceptor programme enabled pharmacist preceptors to employ several competencies that are aligned with the SAPC’s competency framework.
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Andreeva, Magdalena. "THE CLOUD COMPUTING – AN APPLICATION OF GOOGLE APPS IN E-LEARNING." Knowledge International Journal 30, no. 6 (March 20, 2019): 1655–61. http://dx.doi.org/10.35120/kij30061655a.
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Cloud computing is the next stage in the web service evolution, providing computing power, applications, business processes etc., delivered as a service on demand. Nowadays the online service delivery progresses and gets into different areas of life. The information and communication technologies thrust permanently in the education. It is quite natural for the cloud computing to find their application.In a cloud computing system, there's a significant workload shift. Local computers have no longer to run applications. Instead of them the network of computers, which forms the cloud, handles it. Besides, the hardware and software requirements on the user's computer decrease. The only thing that the user needs to run the cloud computing service is a Web browser and an Internet connection.E-learning is popularized and enforced in many training institutions, especially in the distance and part-time learning. It is universal and can be used both in the education process and in training employees, enhancing their qualification, competence check, and more.In the paper is discussed the cloud model, which has five essential characteristics, three service models and four deployment models.Google Apps is popular public Software as a Service (SaaS) cloud service model, which provides software applications developed by Google. The Google Apps package includes communication tools – Gmail, Calendar, Hangout and Google+, personal disk space, which can be shared – Drive, applications for collaborative work – Docs, Sheets, Slides, Forms and Sites. All applications are costless after free registration and login to the platform. The Google Apps can be used to develop shared Web-based learning materials. The main advantage is that they are free, accessible at any time, from anywhere and any device. Another feature is that they do not have specific hardware and software requirements. A device with an Internet connection and a browser is enough.A detailed overview of Google Apps tools is made in the article and their application in the e-learning is proposed. In conclusion of the study is summarized that the Google Apps package can be: 1) used to prepare and share learning materials; 2) used to create knowledge tests, quizzes and receive any feedback information; 3) used for collaborative work with the tools; 4) used to manage and share events calendar, timetables, to-do-lists and more; 5) used for practical exercises to work with office tools. All this is free and publicly accessible at any time, from any device.
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Barnett, W., G. Patten, B. Kerschberger, K. Conradie, D. B. Garone, G. Van Cutsem, and C. KJ Colvin. "Perceived adherence barriers among patients failing second-line antiretroviral therapy in Khayelitsha, South Africa." Southern African Journal of HIV Medicine 14, no. 4 (November 22, 2013): 166–69. http://dx.doi.org/10.4102/sajhivmed.v14i4.51.
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Background. The recent scale-up of antiretroviral therapy (ART) coverage in resource-limited settings has greatly improved access to treatment. However, increasing numbers of patients are failing first- and second-line ART.Objective. To examine factors affecting adherence to second-line ART from the perspective of clinic staff and patients, assessing both individual and structural perceived barriers.Methods. Research was conducted at a large primary care tuberculosis (TB)/HIV clinic in Khayelitsha, a peri-urban township in Cape Town, South Africa. Participants were drawn from a Médecins Sans Frontières-run programme to support patients failing second-line ART. A qualitative research approach was used, combining multiple methodologies including key informant interviews with staff (n=11), in-depth interviews with patients (n=10) and a Photovoice workshop (n=11). Responses and photographs were coded by content; data were transformed into variables and analysed accordingly.Results. Staff identified drinking, non-disclosure, not using condoms and pill fatigue as barriers to ART adherence, while patients identified side-effects, not using condoms and a lack of understanding concerning medication timing. With respect to service delivery, staff identified a need for continued counselling and educational support following ART initiation. Patients were concerned about missing medical records and poor staff attitudes in the clinic.Conclusion. These findings identify discrepancies between provider and patient perceptions of barriers to, and facilitators of adherence, as well as of service delivery solutions. This highlights the need for on-going counselling and education following ART initiation, improved quality of counselling, and improved methods to identify and address specific barriers concerning medication adherence.
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Ibrahim, Abdallah A. Z. A., Muhammad Umer Wasim, Sebastien Varrette, and Pascal Bouvry. "PRESENCE: Monitoring and Modelling the Performance Metrics of Mobile Cloud SaaS Web Services." Mobile Information Systems 2018 (August 14, 2018): 1–14. http://dx.doi.org/10.1155/2018/1351386.
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Service Level Agreements (SLAs) are defining the quality of the services delivered from the Cloud Services Providers (CSPs) to the cloud customers. The services are delivered on a pay-per-use model. The quality of the provided services is not guaranteed by the SLA because it is just a contract. The developments around mobile cloud computing and the advent of edge computing technologies are contributing to the diffusion of the cloud services and the multiplication of offers. Although the cloud services market is growing for the coming years, unfortunately, there is no standard mechanism which exists to verify and assure that delivered services satisfy the signed SLA agreement in an automatic way. The accurate monitoring and modelling of the provided Quality of Service (QoS) is also missing. In this context, we aim at offering an automatic framework named PRESENCE, to evaluate the QoS and SLA compliance of Web Services (WSs) offered across several CSPs. Yet unlike other approaches, PRESENCE aims at quantifying in a fair and by stealth way the performance and scalability of the delivered WS. This article focuses on the first experimental results obtained on the accurate modelisation of each individual performance metrics. Indeed, 19 generated models are provided, out of which 78.9% accurately represent the WS performance metrics for two representative SaaS web services used for the validation of the PRESENCE approach. This opens novel perspectives for assessing the SLA compliance of Cloud providers using the PRESENCE framework.
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Kheiri, Elaheh, Mostafa Ghobaei Arani, and Alireza Taghizadeh. "An Approch based on Genetic Algorithm for Multi-tenant Resource Allocation in SaaS Applications." IAES International Journal of Artificial Intelligence (IJ-AI) 6, no. 3 (September 1, 2017): 124. http://dx.doi.org/10.11591/ijai.v6.i3.pp124-138.
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In recent years, the use of cloud services has been significantly expanded. The providers of software as a service employ multi-tenant architectures to deliver services to their users. In these multi-tenant applications the resource allocation would suffer from over-utilization or under-utilization issues. Considering the significant effects of resource allocation on the service performance and cost, in this paper we have proposed an approach based on genetic algorithm for resource allocation which guarantees service quality through providing adequate resources. The proposed approach also improves system performance, meets the requirements of users and provides maximum resource efficiency. Simulation results show that the proposed approach has better response rate and availability comparing to other approaches, while provides an efficient resource usage.
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Jain, Shilpi, and Mahadeo P. Jaiswal. "Birlasoft Inc. — Sales Force Automation at Crisis: Software as a Service (SaaS) or Software as a Product (SaaP) (A) & (B)." Asian Case Research Journal 19, no. 02 (December 2015): 311–51. http://dx.doi.org/10.1142/s0218927515500121.
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Case (A) Birlasoft, a Global IT major, had been facing massive challenges in monitoring its sales force spread over 20 global locations. Owing to the strong client base spread all over the world and the massive sales force, the organization needed to focus on a more efficient sales tracking system. Ravi Kathuria, Senior Vice president — Global Marketing & Alliances of Birlasoft was keen to align the organization’s dispersed sales force through Sales Force Automation (SFA) system. In this context, SFA was expected to provide transparency and clear visibility of the sales pipeline. There was also an expectation that SFA would help in improving efficiency of global sales force in terms of reporting and customer analysis. At first, the organization decided to implement a home grown sales force automation system, which turned out be a failure, owing to both internal and external factors. This led Kathuria to explore other options which could meet their system requirements and could be implemented in shorter time frames with minimum budget. They evaluated multiple options and are debating on which system to opt for. This case examines the various software delivery methods in the decision on new software procurement. Several software and vendor parameters and the analytical structure and process for evaluating software vendors are included for consideration. This case underlines an innovation which has introduced a complete paradigm shift in information application acquisition, that is, instead of buying software as a product, organizations are increasingly procuring it as a service. Case (B) Following from Case A, the team in Birlasoft appraised multiple options and the majority of the team members were inclined towards SaaS-based SFA. This case discusses various processes and parameters considered by Birlasoft while deciding on a new software vendor.
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Boiron, Pierre, and Valère Dussaux. "Software Services Delivered from the Cloud." International Journal of Information Systems in the Service Sector 7, no. 1 (January 2015): 22–37. http://dx.doi.org/10.4018/ijisss.2015010102.
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Picture Archiving and Communication Systems (PACS), alongside Radiological Information Systems (RIS) are nowadays widely disseminated, proven useful, hospital information systems components. The “Région Sans Film” (“Filmless Region”) program was launched in 2009 by the French ministry of health in order to help the generalization to all healthcare structures such as hospitals or general physician practices, of PACS, RIS, and archiving of medical images. It is done by means of a mutualized service platform whom building and running has been entrusted to an industrial consortium. This platform implements the latest technologies of medical image processing and of cloud computing. It is built in order to support service-oriented enterprise architecture composed of one main layer of software services. This natively scalable platform is innovative because it is the first one which contains all the materials for the implementation of all services in the cloud. The corresponding SLA are defined in order to be adaptable to the needs of further health structures which could later join the platform by participating in its mutualized purchasing. The goal is not only to share the costs but also to deliver new images sharing services. New business processes/services around sharing of images such as teleradiology or access to the images produced in hospitals to the general practitioners are defined towards the exercise of real filmless radiology.
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Kamara, Eunice K. "Saps and Female Reproductive Health in Kenya." Issue: A Journal of Opinion 25, no. 2 (1997): 16–19. http://dx.doi.org/10.1017/s0047160700502649.
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Since the 1980s, the world has experienced a number of economic recessions. As would be expected, developing countries have borne the brunt of the resultant economic crisis. It is estimated, for example, that the total debt of the developing world rose from $562 billion in 1982 to $1,020 billion in 1988.’ Many of the developing countries are still on the verge of economic collapse, unable to service accumulated foreign debts. Various measures were taken by the developed world in an attempt to revive the fallen global economy. These measures included the introduction of Structural Adjustment Programmes (SAPs) which aimed at (among other targets) reducing national public expenditures and effecting a shift “from a trade deficit to a trade surplus or at least, a reduction of the size of the trade deficit, at least in part to service the debt.”
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Jorgensen, L. I., and S. Rothmann. "Die evaluering van 'n opleidingsprogram ten opsigte van interpersoonlike doeltreffendheid." South African Journal of Economic and Management Sciences 1, no. 3 (September 30, 1998): 377–89. http://dx.doi.org/10.4102/sajems.v1i3.2552.
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The South African Police Service (SAPS) is increasingly moving towards community policing. This movement makes great demands on the interpersonal efficiency of police officers and their trainers. It seems, however, that trainers in the SAPS seldom have sufficient knowledge and/or skills to manage interpersonal contact effectively. A two-group design was used to evaluate a training programme regarding interpersonal efficiency for instructors within the SAPS Training College. It transpired that interpersonal skills improved significantly after completion of the training programme. As far as qualitative impressions are concerned, it was found that certain organisational factors might inhibit the development of interpersonal efficiency of trainers.
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Jin, Xiao Ye, Xian Hui Liu, and Wei Dong Zhao. "The Convergence of SaaS and SOA Magnify Effect." Applied Mechanics and Materials 347-350 (August 2013): 2973–78. http://dx.doi.org/10.4028/www.scientific.net/amm.347-350.2973.
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SaaS is a software distribution model in which customers can receive their special types of software application services from the SaaS provider via the Internet, the specified software can be ordered according to customers demand. SOA is a valid architecture pattern to provide integrated systems, applications and processes through the linking of services. With the help of SaaS model, distributed networked software services can be seamlessly integrated and deliver on-demand applications to customers. However, the benefit of SaaS can only be fully exploited if they leverage the SOA strategic framework technology. This paper does researches about recent SaaS, SOA and web services and proposes a new model to show how to combine SaaS with SOA. This combination makes it possible to efficiently develop loosely coupled SOA-based SaaS application. Moreover, in reverse, SOA can be enriched by this convergence.
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Whittaker, Chris. "Service Delivery." Australian Journal of Public Administration 58, no. 3 (September 1999): 128. http://dx.doi.org/10.1111/1467-8500.00120.
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Hawkes, David. "Service Delivery." Australian Journal of Public Administration 59, no. 3 (September 2000): 124–25. http://dx.doi.org/10.1111/1467-8500.00174.
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Emanuel, Linda L. "Service Delivery." Clinics in Geriatric Medicine 20, no. 4 (November 2004): 715–16. http://dx.doi.org/10.1016/j.cger.2004.07.016.
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Patricia, Beattie Jung. "Service Delivery." Reproductive Health Matters 1, no. 2 (January 1993): 130–37. http://dx.doi.org/10.1016/0968-8080(93)90028-r.
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Sonderling, N. E., and T. J. D. Bothma. "Developing the SAPS website for optimal service delivery." South African Journal of Libraries and Information Science 71, no. 1 (March 17, 2013). http://dx.doi.org/10.7553/71-1-643.
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Bruce, David. "Measuring outputs, neglecting outcomes: The Auditor General’s role in SAPS performance assessments." South African Crime Quarterly, no. 38 (March 8, 2016). http://dx.doi.org/10.17159/2413-3108/2011/v0i38a852.
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Performance monitoring, often based on the use of performance indicators, has become a central aspect of the work of government departments in South Africa. Even though the South African Police Service (SAPS) is regarded as one of the leading government departments in the use of performance monitoring systems, it does not use performance information in a critical enough manner, particularly given the risk that the introduction of performance measures will lead to perverse incentives. Given that the SAPS is one of the largest police services in the world, the centralised reporting on organisational performance in the annual report is ineffective. It obscures much more than it reveals about what is being achieved by the organisation. Since 2005 the Auditor General of South Africa has been phasing in a ‘predetermined objectives’ audit that involves checking on the reliability of the performance information presented by the SAPS. Though he has limited capacity to do so, the AG also carries out what are called ‘performance audits’, that involve deeper and more focused scrutiny of the functioning of government departments. A 2008-09 performance audit on service delivery at police stations and 10111 call centres highlights the type of scrutiny that the SAPS needs to be subjected to if information on its performance is to become more meaningful.
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Mofomme, Leah, and Neil Barnes. "An Investigation Into The Quality Of Service Delivered By The South African Police Service In The North Rand, Gauteng." SA Journal of Human Resource Management 2, no. 2 (November 5, 2004). http://dx.doi.org/10.4102/sajhrm.v2i2.38.
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An investigation was conducted into the level and quality of service delivered by the SAPS in the Client Service Centres (CSC). Quality was measured in terms of the principles of batho pele. The concept of ubuntu was introduced to see how it could be used to enhance these principles. A customer service model was developed and used to evaluate the quality of service rendered. Interviews were conducted with staff, customers and managers. The results of the study showed that employees of the SAPS do not experience internal quality. The customers also do not receive service of a good quality as the principles of batho pele were not applied.
Opsomming’n Ondersoek is geloots, met betrekking tot die kwaliteitsvlakke van diens lewering by die Suid Afrikaanse Polisiediens se Kliente Diens Sentrums. Die kwaliteit van diens lewering word gemeet aan die maastawwe van die batho pele beginsels. ’n Kliente diens model is vir hierdie doel ontwerp om die kwaliteit van dienste gelewer te bepaal. Die resultate van hierdie studie toon dat die werknemers van die SAPD ondervind nie interne kwaliteit nie en hul nie die beginsels van batho pele implementeer nie.
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Du Plessis, Anton, and Antoinette Louw. "THE TIDE IS TURNING: The 2003/04 SAPS crime statistics." South African Crime Quarterly, no. 12 (March 8, 2016). http://dx.doi.org/10.17159/2413-3108/2005/v0i12a1014.
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The latest official crime statistics, for the financial year 2003/04, are encouraging because they show a decrease in levels of most serious crimes, including murder, car hijacking, burglary and farm attacks. But the good news has yet to hit home for many South Africans. In fact, most people are more afraid of crime today than they were in 1998. It is likely that only sustained decreases in violent crime over several years, coupled with better service delivery, will make a difference.
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Masuku, Themba. "NUMBERS THAT COUNT: National monitoring of police conduct." South African Crime Quarterly, no. 8 (March 8, 2016). http://dx.doi.org/10.17159/2413-3108/2004/v0i8a1040.
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Publicly available data on police misconduct and the use of force has been found to be unreliable and inconsistent. Such information is important for public accountability, but also for police managers to monitor their staff and thereby improve performance and service delivery. Indicators of police use of lethal and nonlethal force, torture, public complaints and corruption must be developed and monitored by the police, and reported to the public via the SAPS annual report.
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Mistry, Duxita, and Judy Klipin. "KEEPING THE POLICE IN CHECK: Assessing the secretariats for safety and security." South African Crime Quarterly, no. 10 (March 8, 2016). http://dx.doi.org/10.17159/2413-3108/2004/v0i10a1025.
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Civilian oversight bodies such as the secretariats for safety and security and the ICD have been vocal about recent incidents of police misconduct and abuse of power. However, it is not enough to merely record and comment on such incidents. If real transformation of the SAPS and improvements in service delivery are to occur, civilian oversight should be given greater value and support by political and administrative leaders. This article presents the findings of a recent evaluation aimed at identifying ways to strengthen the secretariats’ role in police oversight.
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Katzan, Jr., Harry, and William A. Dowling. "Software-As-A-Service Economics." Review of Business Information Systems (RBIS) 14, no. 1 (January 1, 2010). http://dx.doi.org/10.19030/rbis.v14i1.500.
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Software-as-a-Service (SaaS) has been defined as software deployed as a hosted service and accessed over the Internet. This paper covers the democratization and monetization of software services and uses cloud computing as the primary delivery vehicle. Cloud computing represents a contextual shift in how computers are provisioned and accessed. Opportunity and value exists in software-as-a-service for providers and clients, and the economic and technical essentials are reviewed in this paper.
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J, Vinnarasi, and Roseline Selverani. D. "Comparative Study of Cloud Computing Delivery Models." International Journal of Scientific Research in Computer Science, Engineering and Information Technology, December 1, 2018, 215–18. http://dx.doi.org/10.32628/cseit183864.
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Cloud computing is a type of computing that depends on shared computing resources instead of storing local servers. There are three cloud delivery models Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) which represent exact, prepackaged mixture of IT resources accessible through a cloud provider.
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Dixon, Bill. "WAITING FOR FARLAM: Marikana, social inequality and the relative autonomy of the police." South African Crime Quarterly, no. 46 (March 8, 2016). http://dx.doi.org/10.17159/2413-3108/2013/v0i46a804.
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Although the Farlam Commission of Inquiry is yet to report, it has been widely assumed in the blogosphere, across large sections of the traditional media, and in some preliminary academic analyses too, that the shootings at Marikana on 16 August 2012 are symptomatic of a police force in thrall to a political elite intimately connected to international capital and increasingly corporatised and unrepresentative trade unions. Against this background, this article looks to the notion of ‘relative autonomy’, considered in a classic discussion of ‘the concept of policing in critical theories of criminal justice’ by Otwin Marenin, to suggest that critics of the SAPS should not be surprised if, in moments of crisis, the police act as the agents of ‘specific domination’ rather than as guarantors of a ‘general order’. It will go on to argue that, even if their worst fears are confirmed by Farlam, their conclusion about the nature of the relationship between the SAPS and a political elite may be too sweeping. Using insights from recent studies of everyday policing, it will suggest that the way in which the police respond to strikes, service delivery protests and other politically charged incidents may tell us surprisingly little about what officers actually do, and why they do it, in the course of their everyday interactions with individual citizens and interest groups less politically well-connected than the main protagonists at Marikana. In conclusion it is argued that, in the absence of significant social change to remedy the structural inequalities bequeathed by apartheid, the SAPS has not been able to transcend its colonial inheritance, leaving the business of police reform begun over 20 years ago unfinished.
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Shaw, Jitendra Nath, and Tanmay De Sarkar. "A cloud-based approach to library management solution for college libraries." Information Discovery and Delivery ahead-of-print, ahead-of-print (December 16, 2020). http://dx.doi.org/10.1108/idd-10-2019-0076.
Full textAbstract:
Purpose The study aims to focus on the present automation status of the college libraries with an objective to offer enhanced Web-based library service on an affordable virtualization on cloud computing model. Design/methodology/approach With Infrastructure as a Service (Infrastructure as a Service) delivery model, this study demonstrates how libraries of colleges/smaller institutes could be connected to cloud Library Management System infrastructure through internet or dedicated point-to-point WAN connectivity. The Software as a Service (SaaS) delivery model depicts how college libraries could form library consortium at its own private cloud environment with installation of the required LMS application, database, middleware and other prerequisites. Findings A cloud-based consortium approach for the college libraries will reduce the cost of purchasing hardware equipment and setting up of infrastructural facilities; relieve libraries of involving additional IT skilled manpower; foster collaborative approach with shared environment and minimise duplication in resource subscription. Originality/value To the best of the authors’ knowledge, the present study is the first of its kind in the light of shifting of infrastructure, software and hardware requirements of smaller libraries for cooperative sharing in both IaaS and SaaS cloud platform. The study delineates step by step how college libraries could effectively leverage the cooperative cloud architecture for enhanced library services to reach wider user community.
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"Effect of Surfactant therapy on clinical outcome of Respiratory Distress Syndrome in premature neonates at French Medical Institute for Mother and Children." Journal of Pediatrics & Neonatal Biology 5, no. 1 (January 28, 2020). http://dx.doi.org/10.33140/jpnb.05.01.01.
Full textAbstract:
Respiratory distress syndrome (RDS) of the newborn, also known as Hyaline Membrane Disease, is a breathing disorder of premature babies. In healthy infants, the alveoli—the small, air-exchanging sacs of the lungs—are coated by surfactant, which is a soap-like material produced in the lungs as the fetus matures in preparation for birth. If premature newborns have not yet produced enough surfactant, they are unable to open their lungs fully to breathe. As the efforts, our hospital is to deliver health services in a best manner to have high quality of service delivery and a low number of mortality, although the RDS is high in Afghanistan, and there is no any reliable data, which show major causes death during in-bed hospitalization. Gradually increment of mortality rate of Respiratory Distress Syndrome at French Medical Institute for Mother and Children, based on observational and unreliable accurate data, is higher among preterm neonates versus term neonates. We are going to have a retrospective study, which will be the first study in Afghanistan in such area.