Journal articles: 'Service Delivery Platform'

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Talib, Muhammad Adeel, Muhammad Nabeel Talib, and Madiha Akhtar. "Service Packaging: A Pattern Based Approach Towards Service Delivery." Computer and Information Science 12, no. 2 (March 25, 2019): 14. http://dx.doi.org/10.5539/cis.v12n2p14.

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Authentication, authorization, billing and monitoring are all common service delivery functions that are generally required to be added on to core business services in order for them to be delivered online commercially. Extending core services with these service delivery functions requires considerable effort if implemented ground-up and can be subject to limitations if outsourced to a service broker or a conventional middleware platform. Because of the ubiquitous nature of these service delivery functions, we see them as reusable patterns for service delivery. In this paper we have introduce an approach to implementing and applying these patterns in business to consumer e-commerce. We name the approach Service Packaging. Through the approach, generic implementations (or service packages) of the various service delivery patterns can be incrementally applied to core services, thus enabling flexible and systematic service delivery. A core service, regardless of its business domain does not require any structural or behavioral modifications in order to conform to a specific service delivery requirement and hence can be used out of the box. We also present a prototype middleware platform for the design-time modeling and implementation of service packages as well as their runtime execution.

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Lenchner, J., D. Rosu, N. F. Velasquez, S. Guo, K. Christiance, D. DeFelice, P. M. Deshpande, et al. "A service delivery platform for server management services." IBM Journal of Research and Development 53, no. 6 (November 2009): 2:1–2:17. http://dx.doi.org/10.1147/jrd.2009.5429030.

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Ramanathan, S., M. Alexander, and G. Kerr. "The IBM telecommunications service delivery platform." IBM Systems Journal 47, no. 3 (2008): 433–43. http://dx.doi.org/10.1147/sj.473.0433.

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Yin, Zuozhong, Jihong Liu, Bin Chen, and Chuanjun Chen. "A Delivery Robot Cloud Platform Based on Microservice." Journal of Robotics 2021 (February 18, 2021): 1–10. http://dx.doi.org/10.1155/2021/6656912.

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Delivery robots face the problem of storage and computational stress when performing immediate tasks, exceeding the limits of on-board computing power. Based on cloud computing, robots can offload intensive tasks to the cloud and acquire massive data resources. With its distributed cluster architecture, the platform can help offload computing and improve the computing power of the control center, which can be considered the external “brain” of the robot. Although it expands the capabilities of the robot, cloud service deployment remains complex because most current cloud robot applications are based on monolithic architectures. Some scholars have proposed developing robot applications through the microservice development paradigm, but there is currently no unified microservice-based robot cloud platform. This paper proposes a delivery robot cloud platform based on microservice, providing dedicated services for autonomous driving of delivery robot. The microservice architecture is adopted to split the monomer robot application into multiple services and then implement automatic orchestration and deployment of services on the cloud platform based on components such as Kubernetes, Docker, and Jenkins. This enables containerized CI/CD (continuous integration, continuous deployment, and continuous delivery) for the cloud platform service, and the whole process can be visualized, repeatable, and traceable. The platform is prebuilt with development tools, and robot application developers can use these tools to develop in the cloud, without the need for any customization in the background, to achieve the rapid deployment and launch of robot cloud service. Through the cloud migration of traditional robot applications and the development of new APPs, the platform service capabilities are continuously improved. This paper verifies the feasibility of the platform architecture through the delivery scene experiment.

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Ma, Lidan. "Intelligent Mobile Platform for Patent Consulting Service." Modern Electronic Technology 1, no. 1 (October 16, 2017): 18. http://dx.doi.org/10.26549/met.v1i1.324.

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Intelligent patent consulting service platform is an integrated service platform based on Android and IOS operating system. It can achieve the customized service at the mobile end and can provide intelligent search service, intelligent service delivery, interactive learning and collaborative consulting and other multi-dimensional services, to meet the needs of a large number of users. This paper provides a mobile platform for the applicant side of the functional modules of the design.

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Callaway, Robert D., Michael Devetsikiotis, Yannis Viniotis, and Adolfo Rodriguez. "An Autonomic Service Delivery Platform for Service-Oriented Network Environments." IEEE Transactions on Services Computing 3, no. 2 (April 2010): 104–15. http://dx.doi.org/10.1109/tsc.2010.10.

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Demydov, Ivan, Orest Lavriv, Yuriy Dobush, Bohdan Buhyl, and Mykhailo Klymash. "Analysis of service workflows distribution and service delivery platform parameters." International Journal of Services, Economics and Management 5, no. 4 (2013): 280. http://dx.doi.org/10.1504/ijsem.2013.059577.

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Iranmanesh, Saeid, and Raad Raad. "A Novel Data Forwarding Strategy for a Drone Delay Tolerant Network with Range Extension." Electronics 8, no. 6 (June 11, 2019): 659. http://dx.doi.org/10.3390/electronics8060659.

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Amazon, Uber Eats, and United Parcel Service (UPS) are planning to launch drone delivery services in the near future. Indeed, recently, Google has received Federal Aviation Administration (FAA) approval for its Wings delivery platform. Amazon claims that a drone logistics network is more cost-efficient and quicker than a motor vehicle delivery network. In this paper, we propose a data delivery service by the drone network in addition to parcel delivery. We propose Heuristic Flight Path Planning (HFPP) that plans a drone’s flight path based on parcel delivery destination as well as data delivery destinations (waypoints). We further extend the solution to include drone charging stations for range extension. Our simulation studies show that our proposed method has delivered the data and consignments such that HFPP delivers up to 33% more data packets compared with Encounter-Based Routing (EBR), Epidemic, and a similar path planning method. Also, HFPP reduces the data delivery delays by up to 72% while the overhead ratio is low.

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Abdullah, Noor Azlin, and Safawi Abdul Rahman. "Application of Information Success Model in Perpustakaan Tun Abdul Razak (PTAR) UiTM." Journal of Academic Library Management (AcLiM) 1, no. 1 (July 6, 2021): 24–30. http://dx.doi.org/10.24191/aclim.v1i1.3.

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Information and Communications Technology (ICT) and Internet have changed the way organizations deliver services. Using ICT and Internet technology, organizations can deliver digital services to consumers quickly and effectively. In the context of libraries and digital libraries, service delivery has been greatly improved along with the extensive use of ICT and Internet in the library. This paper discusses the delivery of digital library services at UiTM’s Tun Abdul Razak Library (PTAR) with reference to the Information System Success Model introduced by Delone & Mclane. PTAR digital library initiatives such as MyKnowledge Portal, CHAT WITH LIBRARIAN, E-Class Information Skills (eKKM) are discussed by mapping them with service quality (SQ), Information Quality and System Quality elements in the IS Success Model. As a result, from the context of the use of the system as a service delivery platform, the implementation of PTAR digital initiative is found to be aligned with IS Success Model

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Davenport, Tracey A., Vanessa Wan Sze Cheng, Frank Iorfino, Blake Hamilton, Eva Castaldi, Amy Burton, Elizabeth M. Scott, and Ian B. Hickie. "Flip the Clinic: A Digital Health Approach to Youth Mental Health Service Delivery During the COVID-19 Pandemic and Beyond." JMIR Mental Health 7, no. 12 (December 15, 2020): e24578. http://dx.doi.org/10.2196/24578.

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The demand for mental health services is projected to rapidly increase as a direct and indirect result of the COVID-19 pandemic. Given that young people are disproportionately disadvantaged by mental illness and will face further challenges related to the COVID-19 pandemic, it is crucial to deliver appropriate mental health care to young people as early as possible. Integrating digital health solutions into mental health service delivery pathways has the potential to greatly increase efficiencies, enabling the provision of “right care, first time.” We propose an innovative digital health solution for demand management intended for use by primary youth mental health services, comprised of (1) a youth mental health model of care (ie, the Brain and Mind Centre Youth Model) and (2) a health information technology specifically designed to deliver this model of care (eg, the InnoWell Platform). We also propose an operational protocol of how this solution could be applied to primary youth mental health service delivery processes. By “flipping” the conventional service delivery models of majority in-clinic and minority web-delivered care to a model where web-delivered care is the default, this digital health solution offers a scalable way of delivering quality youth mental health care both in response to public health crises (such as the COVID-19 pandemic) and on an ongoing basis in the future.

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Jayarajan, Deepak, Thanapal Sivakumar, John B. Torous, and Jagadisha Thirthalli. "Telerehabilitation in Psychiatry." Indian Journal of Psychological Medicine 42, no. 5_suppl (October 2020): 57S—62S. http://dx.doi.org/10.1177/0253717620963202.

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The COVID-19 pandemic has interrupted the usual mechanisms of healthcare delivery and exacerbated symptoms of mental illnesses. Telemedicine has morphed from niche service to essential platform, with newly released guidelines that cover various aspects of tele-mental health delivery. Rehabilitation services, which incorporate a range of psychosocial interventions and liaison services, have been significantly impacted too. They are currently more institute-based than community-based in India. However, recent legislation has mandated that community-based rehabilitation options be available. While a large treatment gap for mental health issues has always existed, telemedicine provides an opportunity to scale services up to minimize this gap. Community-based rehabilitation can be delivered over various platforms, from text to phone to videoconferencing, and various devices. Telemedicine is cost-effective, and enables delivery of services where existing services are inadequate. The recent guidelines allow other healthcare workers to be involved in mental health service delivery. Hence, in addition to direct delivery of services, telerehabilitation can facilitate task-shifting, with mental health professionals mentoring and supervising existing human resources, such as ASHA workers, VRWs, DMHP programme staff, and others. Tele-rehabilitation also poses challenges - not all needs can be met; access and privacy can be a problem in resource-scarce settings; liaison with existing services is required; and organisations need to plan appropriately and re-allocate resources. Digital access to welfare benefits and interventions must be expanded without disadvantaging those without internet access. Yet, many rehabilitation interventions can be adapted to telemedicine platforms smoothly, and task-shifting can broaden access to care for persons with disability.

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Kalyan, Murali, and Siba Charan Pradhan. "SMS Based Service Delivery Platform for Mobile Cloud Applications." OALib 01, no. 01 (2014): 1–6. http://dx.doi.org/10.4236/oalib.preprints.1200055.

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Ganchev, Ivan, Damien Meere, Zhanlin Ji, and Máirtín O’Droma. "An Agent-based mTest and mAssessment Service Delivery Platform." International Journal for Digital Society 4, no. 4 (December 1, 2013): 866–75. http://dx.doi.org/10.20533/ijds.2040.2570.2013.0105.

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Gou, Juanqiong, Jiayao Li, Jing Xiang, and Justin Zhang. "Innovating Service Delivery Through a Community-Based B2B2C Platform." Journal of Cases on Information Technology 20, no. 4 (October 2018): 17–31. http://dx.doi.org/10.4018/jcit.2018100102.

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The continuous evolution of e-business has demanded firms to seek innovative business models to collect and integrate information from electronic marketplaces. The authors present a case study of Card Union to investigate how companies can develop innovative models of service delivery at different stages to adapt to the changing environments of electronic business. Their analysis demonstrates that B2B2C models allow firms to extend their product and service varieties through information integration and delivery so as to obtain the benefits of long-tail effects and economies of scope. The authors' research provides valuable insights about the evolution of B2B2C models and practical guidance for managers to effectively design and deploy their e-business models.

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Meere, Damien, Ivan Ganchev, Zhanlin Ji, Mairtín O', and N. A. Droma. "Contextualised mLearning service delivery through a multi-agent platform." International Journal of Computational Intelligence Studies 2, no. 3/4 (2013): 218. http://dx.doi.org/10.1504/ijcistudies.2013.057644.

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Sapru, Yudhishthira. "Augmenting Public Service Delivery Through Online Feedback Systems." Indian Journal of Public Administration 66, no. 3 (September 2020): 297–311. http://dx.doi.org/10.1177/0019556120958914.

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The importance of citizen feedback on public services can never be undermined. However, for many public service organisations, citizens’ feedback is the least of the priorities. Technology has not only helped in improving public service delivery but also the feedback part of it. This article highlights the importance of feedback in the context of public service delivery. It also identifies the challenges faced in implementing feedback systems, besides highlighting critical success factors. Further, it has been discussed how online feedback systems have transformed the way citizens interact with public authorities. This article also discusses the Rapid Assessment System (RAS), which is a generic technology-enabled platform for seeking real-time citizen feedback on public services.

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Spinsante, Susanna. "Delivery of a Certified E-mail Service over the Digital Terrestrial Television Platform." Journal of Communications Software and Systems 4, no. 2 (June 22, 2008): 113. http://dx.doi.org/10.24138/jcomss.v4i2.224.

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At present, the electronic mail service is probably the most widespread and commonly used asynchronous way ofexchanging information among people, thanks to its immediacy and easiness of use. Information delivered through E-mail can be sensitive or confidential: ensuring the sender’s identity and providing privacy has become a vital step in stopping spam, fraud and even more serious crimes. To this aim, public entities have adopted Certified E-mail systems to manage secure interactions with citizens.Digital Terrestrial Television introduced new facilities in thetraditional broadcasting environment, and determined the transition of several Electronic based-services to Television basedservices. The availability of commercial Set Top Boxes equipped with network interfaces and smart card readers enables the provisioning of personalized interactive TV services, requiring user’s identification and authentication, that still represent open issues in the TV context. In this paper we discuss the challenges of a Certified E-mail service over Digital Terrestrial Television,and present the case study of the Italian Regione Marche, in which this service is under development to support the remote request of certificates issued by the public administration. In particular, our attention is devoted to user authentication and secure access to the administrative services, addressed through the use of a Regional Service Card, an interactive application, and a centralized authentication framework.

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Yan, Yufei, Zuoliang Ye, and Miao Sun. "Optimal pricing strategies for delivery alliance in online retailing platform." Nankai Business Review International 10, no. 3 (August 5, 2019): 447–64. http://dx.doi.org/10.1108/nbri-02-2018-0018.

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Purpose Nowadays, some online retailing platforms emerge to integrate transport capacity to provide standard distribution service for sellers. Such an integrated form of service is defined as delivery alliance (DA). To have a better understanding of how to price the service, this study aims to fixate on the seller’s problems and builds a series of profit maximization models in accordance with the two-sided market pricing theory within a platform business model. Design/methodology/approach In the present study, some optimization models are built in the two-sided market type and the optimal solutions are found in a three-dimensional decision space. By using the basic model as the benchmark, some optimization problems of DA in realistic situations are discussed. Particularly, a power-law-distribution model is established to deal with the uncertainty in forecasting. Also, a price-sensitive model and a loss-aversion model are presented to describe the various reactions of sellers to charging modes. Finally, some combined situations are discussed and the strategies are compared under the mentioned models. Findings By selecting the basic model as the benchmark, the specific pricing strategies are found for each context to yield the optimal profits. The flexibility of pricing strategy in the basic model and rigid pricing strategies in extended models, are discussed. As a result, the guidelines for the online retailing platforms are developed on designing and pricing the DA service. Research limitations/implications First, it would be interesting to expand the pricing plan of the platform. For instance, menu pricing and quantity discount have not been considered, which are common in practice. The time discounting has also been ignored. If the time value were calculated, the contract fees would be more critical due to the earliest of collecting money. Finally, those joiners who have huge order sizes are crucial for the ecosystem indeed, but arouse no attention. While in reality, they may have more power to bargain with the platform. Thus, how the platform competition affects the pricing strategies needs future research. Originality/value The optimal pricing strategies under these models are analytically found out, and it is shown that the presented models result in the same scale of joiners and profits in optimization. This suggests that DA works well in various behavioral contexts. This also suggests that DA is a significant controller in service quality improvement. Then, the optimal pricing strategies are compared among all the models. During this, it is discovered that the realistic contexts might reduce the profit, whereas an appropriate pricing strategy can pull this back without loss of service quality.

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Cui, Ruomeng, Meng Li, and Qiang Li. "Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba." Management Science 66, no. 9 (September 2020): 3879–902. http://dx.doi.org/10.1287/mnsc.2019.3411.

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Consumers regard product delivery as an important service component that influences their shopping decisions on online retail platforms. Delivering products to customers in a timely and reliable manner enhances customer experience and companies’ profitability. In this research, we explore the extent to which customers value a high-quality delivery experience when shopping online. Our identification strategy exploits a natural experiment: a clash between SF Express and Alibaba, the largest private logistics service provider with the highest reputation in delivery quality in China and the largest online retail platform in China, respectively. The clash resulted in Alibaba unexpectedly removing SF Express as a shipping option from Alibaba’s retail platform for 42 hours in June 2017. Using a difference-in-differences design, we analyze the market performance of 129,448 representative stock-keeping units on Alibaba to quantify the economic value of a high-quality delivery service to sales, product variety, and logistics rating. We find that the removal of the high-quality delivery option from Alibaba’s retail platform reduced sales by 14.56% during the clash, increased the contribution of long-tail to total sales—sales dispersion—by 3%, but did not impact the variety and logistics rating of sold products. Furthermore, we also identify product characteristics that attenuate the value of high-quality logistics and find that the removal of SF Express is more obstructive for (1) star products as compared with long-tail products because the same star products are likely to be supplied by competing retail platforms that customers can easily switch to, (2) expensive products because customers need a reliable delivery service to protect their valuable items from damage or loss, and (3) less-discounted products because customers are more willing to sacrifice the service quality over a price markdown. This paper was accepted by Victor Martínez-de-Albéniz, operations management.

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Dong, Zhonghui. "Construction of Mobile E-Commerce Platform and Analysis of Its Impact on E-Commerce Logistics Customer Satisfaction." Complexity 2021 (February 10, 2021): 1–13. http://dx.doi.org/10.1155/2021/6636415.

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With the development of mobile network communication technology, online shopping has further become the mainstream way of mass consumption. To this end, this article attempts to start from the innovation of e-commerce platform, uses today’s Internet of Things, collects relevant information, and collects relevant data through smart sensors, to establish a mobile e-commerce platform and analyze and explore the impact of e-commerce logistics customer satisfaction of factors revolve around e-commerce logistics. This article uses smart sensor technology to mine and analyze e-commerce information data and then design and build a new mobile e-commerce platform. Taking the two major e-commerce platforms of Jingdong and Taobao as examples, through online evaluation surveys, the importance of factors affecting logistics service quality and customer satisfaction under different logistics distribution models was explored and analyzed. Under JD’s selfoperated logistics distribution model, users pay the most attention to the integrity of the delivered goods, the accuracy of the delivery time, and the service attitude of the delivery personnel. The importance is ranked second, first, and third, reaching 48.36%, 50.36%, and 61.64%, respectively. Under the third-party logistics distribution model of Taobao, the main influencing factors are the integrity of the delivered goods, the accuracy of the delivery time, the importance of outer packaging, and the importance of product integrity, reaching 37.52%, 41.1%, and 24.29 %, respectively.

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Mehta, Varun S., and Daya Ram. "A Mixed-Methods Approach to Evaluate the Needs, Support, and Services for Common Mental Disorders: A Protocol Examining Two Community Extension Clinics." Indian Journal of Psychological Medicine 42, no. 6_suppl (December 2020): S57—S62. http://dx.doi.org/10.1177/0253717620971985.

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Background: The social, economic, and physical environments are widely recognized as important determinants of health and affect the outcome of service delivery. The differences in the patient outcomes can be inferred upon by looking into the process and content of service delivery. Methods: This study is a mixed-methods, prospective cohort study to be conducted at two community extension clinics run by the Central Institute of Psychiatry, Ranchi, Jharkhand. Service users diagnosed with a common mental disorder (CMDs) will be recruited during the study period of three years. The main objective is to ascertain the unmet needs of patients with CMDs. The secondary goals involve measuring the clinical outcome through the lens of process-oriented recovery, service satisfaction, and accessibility, and analyzing the barriers to access healthcare services along with the impact on the carers. Focus group discussions with participants will help understand the reasons behind their unmet needs and factors essential in service delivery. Discussion: Healthcare, as well as social care, aims to deliver services according to need. In a country with 15 million people with CMDs, evaluation of needs could create a platform for the rational distribution of services.

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Kokkinakos, Panagiotis, Sotirios Koussouris, Dimitrios Panopoulos, Dimitrios Askounis, Antonis Ramfos, Christos Georgousopoulos, and Erik Wittern. "Citizens Collaboration and Co-Creation in Public Service Delivery." International Journal of Electronic Government Research 8, no. 3 (July 2012): 33–62. http://dx.doi.org/10.4018/jegr.2012070103.

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Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It’s an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens. Currently, Societies witness more than ever that Web 2.0 and social media in particular, constitute the emerging, if not already established, mass collaboration and cooperation platform between citizens and administrations, as the latter have started to realise the benefits of such applications. The COCKPIT project builds on these developments and based on a highly synergetic approach aims to define a new Governance model for the next generation public service delivery, by combining various research areas.

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Nakamura, Yukihiro, Shin-yo Muto, Yoshio Maeda, Makoto Mizukawa, Manabu Motegi, and Youichi Takashima. "Proposal of Framework Based on 4W1H and Properties of Robots and Objects for Development of Physical Service System." Journal of Robotics and Mechatronics 26, no. 6 (December 20, 2014): 758–71. http://dx.doi.org/10.20965/jrm.2014.p0758.

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<div class=""abs_img""><img src=""[disp_template_path]/JRM/abst-image/00260006/09.jpg"" width=""300"" />Service development platform</div> We propose a framework for forming the development of object delivery services provided through cooperation among heterogeneous robots and sensors. For this, we extended the previous framework based on 4W1H abstraction to develop informative and physical robotic services. The proposed framework abstracts information about sensors and robots as 4W data for users, objects and robots, robotic functions, and property data of robots and objects. We then develop physical services done one by one in combination with service information. We also describe the service application development platform based on the framework. Experimental results show that service applications can be efficiently developed by using the service application development platform. </span>

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Luo, Zongwei, and Tianle Zhang. "A Mobile Service Platform for Trustworthy E-Learning Service Provisioning." International Journal of Dependable and Trustworthy Information Systems 1, no. 3 (July 2010): 1–13. http://dx.doi.org/10.4018/jdtis.2010070101.

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Distant e-learning emerges as one of promising means for people to learn online. Although there is a substantial increase in computer and network performance in recent years, mainly as a result of faster hardware and more sophisticated software, there are still problems in the fields of integrating various resources towards enabling distant e-learning. Further, with the advances of technologies in RFID, sensors, GPS, GPRS, IP networks, and wireless networks, mobile learning is becoming a viable means for teaching and learning. In this book chapter, we develop a service platform for mobile learning with trustworthy service provisioning based on an organic integration of our prior research results in service grid, on demand e-learning, and trusted mobile asset tracking. In this platform, the virtual learning services for students, instructors and course providers are provided leveraging on service grid resource management capabilities on group collaboration, ubiquitous data access, and computing power. Challenges and requirements for mobile learning service platform are discussed. An RFID based e-learning data integration is proposed with integrated service networks for intelligent e-learning information access and delivery.

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Gardner, Robert, Lincoln Bryant, Shawn McKee, Judith Stephen, Ilija Vukotic, Christopher Weaver, and Wenjing Wu. "Towards a NoOps Model for WLCG." EPJ Web of Conferences 245 (2020): 07024. http://dx.doi.org/10.1051/epjconf/202024507024.

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One of the most costly factors in providing a global computing infrastructure such as the WLCG is the human effort in deployment, integration, and operation of the distributed services supporting collaborative computing, data sharing and delivery, and analysis of extreme scale datasets. Furthermore, the time required to roll out global software updates, introduce new service components, or prototype novel systems requiring coordinated deployments across multiple facilities is often increased by communication latencies, staff availability, and in many cases expertise required for operations of bespoke services. While the WLCG (and distributed systems implemented throughout HEP) is a global service platform, it lacks the capability and flexibility of a modern platform-as-a-service including continuous integration/continuous delivery (CI/CD) methods, development-operations capabilities (DevOps, where developers assume a more direct role in the actual production infrastructure), and automation. Most importantly, tooling which reduces required training, bespoke service expertise, and the operational effort throughout the infrastructure, most notably at the resource endpoints (sites), is entirely absent in the current model. In this paper, we explore ideas and questions around potential NoOps models in this context: what is realistic given organizational policies and constraints? How should operational responsibility be organized across teams and facilities? What are the technical gaps? What are the social and cybersecurity challenges? Conversely what advantages does a NoOps model deliver for innovation and for accelerating the pace of delivery of new services needed for the HL-LHC era? We will describe initial work along these lines in the context of providing a data delivery network supporting IRIS-HEP DOMA R&D.

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Rachman, Novaely, and Pahrul Irfan. "Aplikasi Kurir Mobil Pick Up Berbasis Mutli Platform." JTIM : Jurnal Teknologi Informasi dan Multimedia 2, no. 3 (November 29, 2020): 166–73. http://dx.doi.org/10.35746/jtim.v2i3.108.

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Problem faced by goods delivery service providers today is that there are found consumers they have difficulty in finding couriers to transport large goods, thus causing consumers to have to go to the owner of a pickup car or delivery service provider, it can take a lot of time and cost. To solve the problem, there is currently no system that facilitates consumers in ordering couriers optimally. Therefore, it requires a delivery system that can order couriers only through a smartphone owned. The result that was wanted to be achieved in this study was the creation of a multiplatform based courier ordering system with a REST web service architecture that can be accessed through computer and Android platforms. With the construction of this system testing of the web service, the test results of the web service function stated that, all functions tested show valid results, this means that the entire web service function on the application, already fulfilled the design, in addition to testing against the web service, conducted also the black box trial, based on the black box test results, it is concluded that the application created, already according to the design, is proven by all the parts tested showing valid status

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Xue, Guiqin, Zheng Wang, and Guan Wang. "Optimization of Rider Scheduling for a Food Delivery Service in O2O Business." Journal of Advanced Transportation 2021 (May 25, 2021): 1–15. http://dx.doi.org/10.1155/2021/5515909.

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Services such as Meituan and Uber Eats have revolutionized the way the customer can find and order from restaurants. Numerous independent restaurants are competing for orders placed by customers via online food ordering platforms. Ordering takeout food on smartphone apps has become more and more prevalent in recent years. There are some operational challenges that takeout food service providers have to deal with, e.g., customer demand fluctuates over time and region. In this sense, the service providers sometimes ignore the fact that some riders may be idle in several periods in regions, while, in contrast, there may be a shortage of riders in other situations. In order to address this problem, we introduce a two-stage model to optimize scheduling of riders for instant food deliveries. A service provider platform expectantly schedules the least quantity of riders to deliver within expected arrival time to satisfy customer demand in different regions and time periods. We introduce a two-stage model that adopts the method of mixed-integer programming (MIP), characterize relevant aspects of the scenario, and propose an optimization algorithm for scheduling riders. We also divide the delivery service region and time into smaller parts in terms of granularity. The large neighborhood search algorithm is validated through numerical experiments and is shown to meet the design objectives. Furthermore, this study reveals that the optimization of rider resource is beneficial to reduce overall cost of the delivery. Takeout food service platforms decide scheduling shifts (start time and duration) of the riders to achieve a service level target at minimum cost. Additional sensitivity analyses, such as the tightness of the order time windows associated with the orders and riders’ familiarity with delivery regions, are also discussed

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T, Devi, and Ganesan R. "Platform-as-a-Service (PaaS): Model and Security Issues." International Journal of Advances in Applied Sciences 4, no. 1 (March 1, 2015): 13. http://dx.doi.org/10.11591/ijaas.v4.i1.pp13-23.

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<p>Cloud computing is making a big revolution in the field of information technology thereby reducing capital expenditures spent. Computing is delivered as a service enabling effective utilization of computational resources. Certain security issues exist which prevents individuals and industries from using clouds despite its advantages. Resolving such problems may increase the usage of cloud thereby reducing the amount spent for resources. The paper focuses on one of the three service delivery models, Platform-as-a-Service(PaaS). PaaS model, layers in PaaS and PaaS providers are described along with the security issues encountered in PaaS clouds. The issues along with solutions discussed provide an insight into PaaS security for both providers and users which may help in future PaaS design and implementation.</p>

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Becker, A., A. Mladenowa, N. Kryvinska, and C. Strauss. "Evolving Taxonomy of Business Models for Mobile Service Delivery Platform." Procedia Computer Science 10 (2012): 650–57. http://dx.doi.org/10.1016/j.procs.2012.06.083.

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Darvishan, A. H., F. Sarabchi, and H. Yegane. "A Novel Practical Service Delivery Platform for Next Generation Networks." Information Technology Journal 7, no. 5 (June 15, 2008): 715–27. http://dx.doi.org/10.3923/itj.2008.715.727.

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Ingham, T., S. Rajhans, D. K. Sinha, K. Sastry, and S. Kumar. "Design validation of service delivery platform using modeling and simulation." IEEE Communications Magazine 47, no. 3 (March 2009): 135–41. http://dx.doi.org/10.1109/mcom.2009.4804399.

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Magedanz, Th, and F. C. de Gouveia. "IMS – the IP Multimedia System as NGN Service Delivery Platform." e & i Elektrotechnik und Informationstechnik 123, no. 7-8 (August 2006): 271–76. http://dx.doi.org/10.1007/s00502-006-0353-z.

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Ponsignon, Frédéric, Phil Davies, Andi Smart, and Roger Maull. "An in-depth case study of a modular service delivery system in a logistics context." International Journal of Logistics Management 32, no. 3 (April 30, 2021): 872–97. http://dx.doi.org/10.1108/ijlm-07-2020-0295.

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PurposeThe objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings.Design/methodology/approachAn in-depth single-case study relying on interview data and extensive documentary evidence is carried out in the business-to-business (B2B) logistics sector. Three main analytical techniques are used to make sense of the qualitative data: thematic analysis, process mapping and the application of modular operators.FindingsA modular service delivery system comprises three types of processes that collectively deliver modular offerings. The platform consists of core processes that enable the collection, transport and delivery of physical items for all offerings (modular and non-modular). Dedicated modular processes are mandatory and exclusive to individual modular offerings. Optional modular processes are shared across several modular offerings. Interfaces regulate physical (e.g. parcels or parts) and information (e.g. booking data) inputs provided by the customer in order to control the interdependencies within these different process types.Practical implicationsThe identification of three process types and their interdependencies provides detailed insights into how managers can design modular logistics services that benefit from economies of scale and meet increasingly variable customer requirements. The importance of well-designed interfaces among the customers, the service offering and the service delivery system is highlighted.Originality/valueThis study extends previous modularity studies in service logistics. It is the first study to apply modular operators to determine the presence of modularity in the service delivery system and to establish the role of different process types in enabling modularity in the service delivery system.

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Ko, Seung Yoon, Ratna Permata Sari, Muzaffar Makhmudov, and Chang Seong Ko. "Collaboration Model for Service Clustering in Last-Mile Delivery." Sustainability 12, no. 14 (July 20, 2020): 5844. http://dx.doi.org/10.3390/su12145844.

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As e-commerce is rapidly expanding, efficient and competitive product delivery system to the final customer is highly required. Recently, the emergence of a smart platform is leading the transformation of distribution, performance, and quality in express delivery services, especially in the last-mile delivery. The business to consumer (B2C) through smart platforms such as Amazon in America and Coupang in Korea utilizes the differentiated delivery rates to increase the market share. In contrast, the small and medium-sized express delivery companies with low market share are trying hard to expand their market share. In order to fulfill all customer needs, collaboration is needed. This study aims to construct a collaboration model to maximize the net profit by considering the market density of each company. A Baduk board game is used to derive the last-mile delivery time function of market density. All companies in collaboration have to specialize the delivery items into certain service clustering types, which consist of regular, big sized/weighted, and cold items. The multi-objective programming model is developed based on max-sum and max-min criteria. The Shapley value and nucleolus approaches are applied to find the profit allocation. Finally, the applicability of the proposed collaboration model is shown through a numerical example.

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Qingtao Meng, Xiling Luo, Ming Qi, and Feng Zeng. "A Multiform SWIM Service Delivery Platform for Air Traffic Management Environment." International Journal of Digital Content Technology and its Applications 6, no. 18 (October 31, 2012): 393–400. http://dx.doi.org/10.4156/jdcta.vol6.issue18.47.

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Kim, Nac-Woo. "Gigabit network–based three-dimensional trial service on media delivery platform." Optical Engineering 50, no. 9 (September 1, 2011): 097401. http://dx.doi.org/10.1117/1.3617452.

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Saxena, Stuti. "Factors influencing perceptions on corruption in public service delivery via e-government platform." foresight 19, no. 6 (November 13, 2017): 628–46. http://dx.doi.org/10.1108/fs-05-2017-0013.

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Purpose With an increasing thrust upon transparency and accountability in government, e-government platforms are being scaled in many countries to bolster trust of the citizens and to bring about efficiency in public service delivery. Recently, India launched its “Digital India” initiative as an e-government measure. This study aims to gauge respondents’ perceptions regarding corruption in public services post-launch of the “Digital India” initiative. Design/methodology/approach A survey was conducted via email, soliciting inputs from 217 respondents following a convenience sampling technique in selected districts of India. Using an institutional theory lens, this study uses a quantitative approach where correlations and hierarchical regression analysis inform the overall analysis. Findings The results showed that low transparency, high cost incurred in availing public services, inefficiency in government and favoritism in government are the key determinants that influenced the perception of users about corruption in e-government services. Also, one demographic variable, namely, gender, showed a statistically significant relationship with the perception of corruption in e-government services. Originality/value Hitherto, extant literature is replete with conceptual and theoretical studies on the impact of e-government initiatives on curbing corruption, and there is negligible empirical research in developing countries vis-à-vis this dimension – the present study seeks to fill this gap. Second, previous research has not used the institutional theory to investigate the efficacy of e-government initiatives; this study uses the framework of the institutional theory framework to substantiate the arguments.

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Pavlović, Zoran, Milorad Banjanin, Jovanka Vukmirović, and Dragan Vukmirović. "CONTACTLESS ICT TRANSACTION MODEL OF THE URBAN TRANSPORT SERVICE." Transport 35, no. 5 (May 4, 2020): 500–510. http://dx.doi.org/10.3846/transport.2020.12529.

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The paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models of an urban transport services in the case study of the Transport Organization (TO) – Joint Stock Company for Passenger Railway Transport “Serbia Trains” (Srbija Voz a.d.). The urban transport service is defined by invoking users, user expectations and requirements, the input data provided by users to a transport provider, the mechanisms for access and delivery of the service, the resources and roles responsible for delivery, security requirements and other parameters. The communication platform for modeling urban transport services in different transaction contexts is defined by the utilitarian framework with 6W dimensions with situational mapping of the 6 Communication Dynamics Factors (6CDF). The technology-process restructuring was achieved with the scalable In-formation Technology (IT) model by implementing the elements of electronic business in the key activities of the supply of the train tickets. Using the results of the performed research, in the paper has been developed an innovative, non-contact ICT model of urban transport services on the platform for integrating the Internet service into the process-technology and behavioral-context structures.

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Lei, Ya-Wen. "Delivering Solidarity: Platform Architecture and Collective Contention in China’s Platform Economy." American Sociological Review 86, no. 2 (February 12, 2021): 279–309. http://dx.doi.org/10.1177/0003122420979980.

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This study examines how and when labor control and management leads to collective resistance in China’s food-delivery platform economy. I develop the concept of “platform architecture” to examine the technological, legal, and organizational aspects of control and management in the labor process and the variable relationships between them. Analyzing 68 in-depth interviews, ethnographic data, and 87 cases of strikes and protests, I compare the platform architecture of service and gig platforms and examine the relationship between their respective architecture and labor contention. I argue that specific differences in platform architecture diffuse or heighten collective contention. Within the service platform, technological control and management generates work dissatisfaction, but the legal and organizational dimensions contain grievances and reduce the appeal of, and spaces for, collective contention. Conversely, within the gig platform, all three dimensions of platform architecture reinforce one another, escalating grievances, enhancing the appeal of collective contention, and providing spaces for mobilizing solidarity and collective action. As a result, gig platform couriers are more likely to consider their work relations exploitative and to mobilize contention, despite facing higher barriers to collective action due to the atomization of their work.

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Rachidi, T., A. Mourhir, and F. Chaatit. "Delivery of Unified Communications over Thin-IMS." International Journal of Mobile Computing and Multimedia Communications 4, no. 1 (January 2012): 43–56. http://dx.doi.org/10.4018/jmcmc.2012010104.

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This paper describes the architecture, design patterns, and implementation of a Unified Communications Solution (UCS) over a home grown thin implementation of IP Multimedia Subsystem (IMS). This thin-IMS implementation makes use of IMS core components, and can serve as a first step towards migration to full IMS. The unified communications solution offers a rich set of services including duplex VoIP, video conferencing, instant messaging, media sharing, child position tracking, active contacts, and email reading. Subscriber profile is leveraged by a targeted video advertisement preview service as a payment method for calls terminating at landline or mobile networks. Subscribers can also use prepaid service for calls terminating outside of the IP networks. In addition to system and software design patterns, the paper addresses critical deployment issues, such as scalability, NAT traversal, network interconnect, ease of service provisioning and administration, and last but not least, user experience. Finally, the paper contrasts the thin-IMS platform to 3GPP standard IMS release 7 specifications.

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Sherr, M. E., J. E. Singletary, and R. K. Rogers. "Innovative Service or Proselytizing: Exploring When Services Delivery Becomes a Platform for Unwanted Religious Persuasion." Social Work 54, no. 2 (April 1, 2009): 157–65. http://dx.doi.org/10.1093/sw/54.2.157.

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PARIS, CÉCILE, NATHALIE COLINEAU, ANDREW LAMPERT, and KEITH VANDER LINDEN. "Discourse planning for information composition and delivery: A reusable platform." Natural Language Engineering 16, no. 1 (December 15, 2009): 61–98. http://dx.doi.org/10.1017/s1351324909990192.

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AbstractTo work effectively in information-rich environments, knowledge workers must be able to distil the most appropriate information from the deluge of information available to them. This is difficult to do manually. Natural language engineers can support these workers by developing information delivery tools, but because of the wide variety of contexts in which information is acquired and delivered, these tools have tended to be domain-specific, ad hoc solutions that are hard to generalise. This paper discusses Myriad, a platform that generalises the integration of sets of resources to a variety of information delivery contexts. Myriad provides resources from natural language generation for discourse planning as well as a service-based architecture for data access. The nature of Myriad's resources is driven by engineering concerns. It focuses on resources that reason about and generate from coarse-grained units of information, likely to be provided by existing information sources, and it supports the integration of pipe-lined planning and template mechanisms. The platform is illustrated in the context of three information delivery applications and is evaluated with respect to its utility.

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Nath, Francis. "Library Drone Delivery Programme: A Study." DESIDOC Journal of Library & Information Technology 38, no. 5 (September 5, 2018): 349. http://dx.doi.org/10.14429/djlit.38.5.12892.

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<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>There has been a significant paradigm shift in drone applications. Exclusively available only for military </span><span>missions in the past application of drones has made its way to various platforms and the library is the one such </span><span>platform that is being examined here. A significant feature of a drone that is its delivery feature can prove immense </span><span>potential in bringing information to the users in the form of books or other library documents. A study is done on various elements of the drone facility, its payload capacity, the integration of such a facility with the library, the procedure of processing user requests via drone delivery, drone technology and procedure for making delivery, the </span><span>regulations in India concerning flying of drones and the advantages and limitations of using drone delivery service. </span><span>It is an emerging technology that has yet to see its full potential in civilian platform. In today’s digital era with diminishing demand for physical books caused by electronic documents, drone delivery can breathe fresh air into the library services by bringing back the popularity of books and making them available to the users in the click of a button. </span></p></div></div></div>

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Finnegan, Clare, Hugh Finlay, Margaret O'Mahony, and Donal O'Sullivan. "Urban Freight in Dublin City Center, Ireland." Transportation Research Record: Journal of the Transportation Research Board 1906, no. 1 (January 2005): 33–41. http://dx.doi.org/10.1177/0361198105190600104.

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Findings are presented from a study evaluating sustainable freight distribution in the city center of Dublin, Ireland, particularly focusing on urban distribution centers (UDCs) and managing the last mile of deliveries. A survey of city center organizations is described, and relevant delivery patterns (origin, destination, type of goods delivered) are compared with those from a previous feasibility analysis to determine UDC opportunities in Dublin. A real-life commercial example of a UDC is also described. Ireland's largest grocery distributor operates this UDC. The operational efficiencies and the wider benefits of the UDC are discussed. In addition, a commercial example of managing the last mile of deliveries through a city center delivery platform is detailed. The delivery platform is managed by a leading logistics service provider.

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Segec, Pavel, and Tatiana Kovacikova. "A Survey of Open Source Products for Building a SIP Communication Platform." Advances in Multimedia 2011 (2011): 1–21. http://dx.doi.org/10.1155/2011/372591.

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The Session Initiation Protocol (SIP) is a multimedia signalling protocol that has evolved into a widely adopted communication standard. The integration of SIP into existing IP networks has fostered IP networks becoming a convergence platform for both real-time and non-real-time multimedia communications. This converged platform integrates data, voice, video, presence, messaging, and conference services into a single network that offers new communication experiences for users. The open source community has contributed to SIP adoption through the development of open source software for both SIP clients and servers. In this paper, we provide a survey on open SIP systems that can be built using publically available software. We identify SIP features for service development and programming, services and applications of a SIP-converged platform, and the most important technologies supporting SIP functionalities. We propose an advanced converged IP communication platform that uses SIP for service delivery. The platform supports audio and video calls, along with media services such as audio conferences, voicemail, presence, and instant messaging. Using SIP Application Programming Interfaces (APIs), the platform allows the deployment of advanced integrated services. The platform is implemented with open source software. Architecture components run on standardized hardware with no need for special purpose investments.

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Chen, Chao Hua, and Che Cheng Yeh. "Study on Inventory Policies for the On-Line Shopping Company with Quick Response Service." Applied Mechanics and Materials 411-414 (September 2013): 2251–57. http://dx.doi.org/10.4028/www.scientific.net/amm.411-414.2251.

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Nowadays, large-scale B2C online shopping platforms tend to move toward a business model that is characterized by large product variety and small amounts. They also cooperate with professional warehouse management providers who offer inventory services to achieve the business goal of fast delivery to consumers. Due to the fact that the merchandise on online shopping platforms is usually sold on consignment, these businesses strive for inventory cost minimization, optimal use of storage space, and efficient inventory management based on differences between product supply and demand patterns. This study establishes an online shopping platform with quick response service capability by employing a systematic simulation method. The replenishment mechanism between the supplier and the platform warehouse is based on vendor-managed inventory methods. An optimal inventory management strategy is obtained through a simulation optimization method for the following three variables: product storage ratio, reorder points, and warehouse capacity. The research results of this study show that by controlling the product storage ratio at fixed warehouse capacity and reorder points, the backorder rate can be reduced from 22.06% to 13.01. If equal attention is paid to product storage ratio, reorder points, and warehouse capacity, the backorder rate can be decreased to 0 and the supply chain costs of the platform can be reduced as well. This clearly indicates that this storage control model provides optimal utilization of the available resources of the online shopping platform and an efficient utilization of storage space to reduce shortages and operational costs and achieve the business goal of quick service.

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Stiliadis, Dimitrios, Andrea Francini, Sanjay Kamat, Mansoor Alicherry, Adiseshu Hari, Pramod V. Koppol, Ashok K. Gupta, and Dor Skuler. "Evros: A service-delivery platform for extending security coverage and IT reach." Bell Labs Technical Journal 12, no. 3 (November 6, 2007): 101–19. http://dx.doi.org/10.1002/bltj.20253.

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Tarmazi, Siti Anis Adilah, Wan Rusni Wan Ismail, Nur Aisya Syazwani Noor Azmin, and Ahmad Redhuan Abu Bakar. "Consumer Purchase Intention toward Online Food Delivery Service: The Implication for Future Research." Malaysian Journal of Social Sciences and Humanities (MJSSH) 6, no. 9 (September 10, 2021): 347–54. http://dx.doi.org/10.47405/mjssh.v6i9.972.

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In Malaysia, online food delivery service provider has experienced steady growth in term of the increasing numbers of companies offering this service. This study aims to analyze consumer purchase intention towards online food delivery service based on factors of control, convenience, needs for interaction, technology anxiety, and consumer satisfaction. Additionally, this study highlighted which service delivery provider that are more preferred by consumers and help to identify the actual demographic profile and market segments for this service. This research was carried out using a quantitative approach and data was collected using a questionnaire and distributed through an online platform. Purposive sampling was used with screening questions. Sample size was determined using power analysis with total number of 147 respondents were identified as the appropriate minimum sample size for this study. The findings indicate intention of using an online food delivery provider is strongly influenced by independent variables tested in this study. However, findings from this study have shed some light concerning the demographic profile of consumers who use services from online service delivery. For instance, it is believed that this service is much more appealing to the younger generation due to their ability to adopt a new technology and the older generations are more resistant to changes. Thus, this study has proved that generation X are the heavy users of online food delivery service due to the advantages its offers in term of convenience and satisfaction. This indicates that these segments have less resistance to new technology and services.

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Gardner, Robert, Lincoln Bryant, Mark Neubauer, Frank Wuerthwein, Judith Stephen, and Andrew Chien. "The Scalable Systems Laboratory: a Platform for Software Innovation for HEP." EPJ Web of Conferences 245 (2020): 05019. http://dx.doi.org/10.1051/epjconf/202024505019.

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The Scalable Systems Laboratory (SSL), part of the IRIS-HEP Software Institute, provides Institute participants and HEP software developers generally with a means to transition their R&D from conceptual toys to testbeds to production-scale prototypes. The SSL enables tooling, infrastructure, and services supporting innovation of novel analysis and data architectures, development of software elements and tool-chains, reproducible functional and scalability testing of service components, and foundational systems R&D for accelerated services developed by the Institute. The SSL is constructed with a core team having expertise in scale testing and deployment of services across a wide range of cyberinfrastructure. The core team embeds and partners with other areas in the Institute, and with LHC and other HEP development and operations teams as appropriate, to define investigations and required service deployment patterns. We describe the approach and experiences with early application deployments, including analysis platforms and intelligent data delivery systems.

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Punel, Aymeric, Alireza Ermagun, and Amanda Stathopoulos. "Push and Pull Factors in Adopting a Crowdsourced Delivery System." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 7 (April 23, 2019): 529–40. http://dx.doi.org/10.1177/0361198119842127.

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This study explores push and pull factors affecting the adoption of crowdsourced delivery or crowd-shipping systems using a structural equation method. The core data used in this study are obtained from an online survey distributed among 800 individuals in June 2016 in the United States (U.S.) Analyzing the answers of 533 respondents, the direct and indirect effects of the personal attitudes, socio-demographic, and built-environment variables on the likelihood to be a crowd-shipper are looked at. The model suggests that crowd-shipping is more likely for men, full time employed, younger respondents, and for areas of higher population density yet lower density of employment opportunities. Concerning attitudinal motivations, the results suggest that financially motivated users are less likely to become crowd-shipping users, while community orientation and viewing the platform as a platform for helping relationships has only indirect effects on use. This leads to the observation that the early adopters appear to hold quite distinct, more critical, views of the ability of the new shipping platforms to deliver affordable and community-building service.

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Journal articles on the topic 'Service Delivery Platform'

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