Dissertations / Theses: 'Service delivery protests'

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Jobo, Qhamani Naledi. "Service delivery protests and development in Zandspruit informal settlements." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1020632.

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At the dawn of democracy, the ANC led government inherited an economy with wide spread socio-economic imbalances and geo-spatial challenges. Since 1994, policies have been put in place to try and close the gap between the haves and the have nots in society. It is twenty years on, and significant in-roads have been made towards improving the lives of the masses. Twenty years has not been enough time however, to eliminate the remnants of the oppressive regime. Since 2004, there has been a steady rise in the number of service delivery protests witnessed across the country. The masses of the poor are showing their dissatisfaction with the slow pace of change and development. Service delivery protests as they are known are community protests driven primarily by complaints around inadequate basic service provision. These protests have however been proven to be about a variety of other complaints against municipalities. These include: lack of proper housing, inadequate job opportunities, and allegations of nepotism, fraud and corruption against municipal officials and a general feeling of alienation from the structures of democracy. These inadequacies and frustrations are compounded in the case of informal settlements, where the most basic of services are scarce. The City of Johannesburg has one hundred and eighty four informal settlements, which present the city with major service provision challenges. A substantial amount of research has been done on the causes of service delivery protests and yet a gap exists in terms of literature on the impact of these on development. The main aim of this study was therefore to determine the impact of service delivery protests on development in the Zandspruit informal settlement. The research was carried out in the form of unstructured and semi-structured interviews with the Ward Councillor for Zandspruit (which is in Ward 114, Region C of the City of Johannesburg), the Ward Administrator, Ward Committee as well as members of the community. The findings of the study show a community in distress, with little or no access to basic services such as water and sanitation. The housing challenges in the area are representative of some of the worst housing challenges faced by the city. Lack of communication and a general distrust between the ward councillor and her ward committee make for very poor ward governance. The apparent apathy shown by the municipality is alarming. The pace of development in Zandspruit is incredibly slow, and not even the often violent service delivery protests witnessed in the area have improved the situation.

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Masuku, Bheki Bhekizenzo. "Service delivery protests adjudication; an expression of a right to participatory democracy." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/62547.

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Shezi, Lindelani. "Service delivery protests as a catalyst for development: the case of Ethekwini municipality." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1021095.

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Many have described South Africa as a protest-rich nation. Some have defended this high level of protest as an indication that this country has a functional democracy where peoples’ right to raise their dissatisfaction with government through protesting is protected. These protests take different forms, with some displaying signs of criminality where protesters vandalise private and public property, while others proceed peacefully. This project examines and interprets the dynamics and circumstances surrounding these events and processes through empirical research, and explores their relationship to development. This dissertation attempts to establish what motivates people to engage in these protests, to assess the impact and consequences of protests in South African local communities, and to assess whether the different forms of protest were effective in compelling government to address protesters' developmental demands. The research undertaken was of a qualitative nature, and the researcher sourced the information from community members and community leaders. As the process of collecting empirical data unfolded, it became clear that the Marianridge and Umlazi Z Section case studies presented in this dissertation indicated that developmental local government without public participation is ineffective.

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Magwagwa, Nolizwi. "Framing the 2017 cape Town "service delivery protests": A comparative study of mainstream and alternative media coverage." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/31011.

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This study is set out to conduct a comparative analysis of mainstream and alternative media to understand how The Cape Times mainstream newspaper and GroundUp alternative online media outlet framed the 2017 “service delivery protests” in Cape Town, South Africa. Scholarly literature has demonstrated that the mainstream media marginalises the voices of certain communities and that the alternative media can fill this gap. Often, marginalised communities use protests to attract media coverage, as a way of reaching both the public and elected officials. Ultimately, numerous protest groups find it difficult to get the attention they desire, while news coverage of the social conflict is framed within a protests paradigm. The study analyses differences in the two media outlets’ coverage of social conflict, including the use of delegitimising devices such as the prominent use of official sources for quotes, while using dramatic frames that tend to ridicule protest action and portray them as violent. Qualitative and quantitative methods were used in a multimethod approach. The data was found in the SA Media news clippings database, supplemented by searches on Google and the GroundUp search engines. Coverage of the protest in GroundUp was in line with the literature, which states that the horizontal nature, bottom-up and fluid traditions of alternative media may be a more appropriate conduit for protest communications and social movement (Van De Donk et al, 2004; Dahlberg, 2007). The key finding of this study was that the mainstream Cape Times deviated from the protest paradigm, using the protesters as sources in preference to officials. This finding is a departure from the reviewed literature, which indicated that the mainstream media has a habit of following the protest paradigm when covering protests events, marginalising and dehumanising protesters and relying on official sources (Mcleod & Hertog, 1999). It also links to previous scholarship that has established a strong connection between the commercialisation of the media and the robust representation of official sources in the media.

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Nleya, Ndodana. "Citizen participation and water services delivery in Khayelitsha, Cape Town." Thesis, University of the Western Cape, 2011. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_3394_1365671127.

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This study analyses the relationship between the manner of citizens&rsquo
engagement with the state and the level of service delivery they experience in their everyday lives, as residents of Khayelitsha. The phenomena of so-called &lsquo
service delivery&rsquo
protests across South Africa have now become a fixture of South African politics. Khayelitsha is one of the sites with frequent protests in Cape Town and is inhabited by poor people, 70 percent of whom live in informal settlements. While the lack of municipal services is undoubtedly a major problem for many poor people in South Africa, thus
far, few studies have been dedicated to investigate empirically this alleged link between service delivery and protest activity. The study utilizes mostly quantitative analysis techniques such as
regression analysis and path analysis to discover the form and strength of linkages between the service delivery and participation forms. While residents of informal settlements and therefore
poorer services were more prone to engage in protests and thus reinforcing the service delivery hypothesis, this relationship was relatively weak in regression analysis. What is more important than the service delivery variables such as water services was the level of cognitive awareness exemplified by the level of political engagement and awareness on the one hand and level of community engagement in terms of attendance of community meetings and membership of different organizations. In summary the study found relatively weak evidence to support the service
delivery hypothesis and stronger evidence for the importance of cognitive awareness and resource mobilization theories in Khayelitsha as the key determinant of protest activity.

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Chiwarawara, Kenny. "Contestations, connections and negotiations: the role of networks in service delivery protests in Gugulethu, Cape town." Thesis, University of the Western Cape, 2014. http://hdl.handle.net/11394/3886.

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Magister Artium (Development Studies) - MA(DVS)
This study revealed the key role that social, historical, economic and political networks play in initiating and maintaining service delivery protests. While networks help in communicating service delivery problems among protestors and in mobilizing, protests that ensue are a means of communicating anger at the municipal authorities’ actions and or inactions. Using a reference to a hostage situation that occurred, I argued that there is a progression and intensification of protest tactics especially after ‘peaceful and legal’ means of engagement fail. Also, my research findings show that networks used for protest purposes can be used for other purposes. In light of this, I suggested that a better understanding, by protestors, of networks at their disposal and how they can use such networks for other community building projects is needed. Additionally, such an understanding by protestors may prove helpful for protestors to better organize and utilize their network resource and stage more effective but peaceful protests. Municipalities may use this information (networks) to communicate and connect with the communities they serve in a better way. In sum, the study further found that networks are important before the protest, during the protest and after the protest

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Pointer, Rebecca. "From illegitimate disruption to failing state : how South African newspapers framed 'service delivery' protests in 2013." Master's thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/13764.

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This study unpacks the key frames and sources used by the South African print media in their coverage of the ‘service delivery protests’ in 2013. It explores how the frames are linked to each other, how the sources link to each other, and how the frames and sources correlate. The study focuses on print media sources as catalogued in the SA Media database, identifies the most prevalent frames and sources used, and using a hierarchical cluster analysis identifies how frames are related to each other, how sources are related to each other, and how frames and sources correlate. The study found that the most prevalent frames on ‘service delivery protests’ used by the South African print media in 2013 were the war/spectacle frame and the failed democracy frame, followed by the law/crime frame, all of which serve to delegitimise service delivery protests. Local government and police sources were most prevalent. The study suggests that there is still contestation about the kinds of spaces citizens should use for political engagement, and contestation about how power operates at local government level. The media also implies that the South African state is failing, and suggests remedies for these failings.

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Tutu, Jimmy Vuyisile. "An assessment of the role of officials in housings service delivery in the Nelson Mandela bay Municipality." Thesis, University of Fort Hare, 2014. http://hdl.handle.net/10353/d1017867.

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The purpose of this study was to assess the role of the officials on housing service delivery in the Nelson Mandela by Municipality (NMBM). The role of the officials currently occupies the centre stage in the Public Service and they should be proud to be the servants of the people. Furthermore, they relish the challenge of providing improved services to all by applying the principles of Batho Pele. In order to meet the goals of the study, it was necessary to study the literature on the housing sector, in particular the role of Officials in the Nelson Mandela Municipality and the reasons why people marched and accused Officials of perceived Corruption in Nelson Mandela Bay Municipality. In order to address the research problem and to fulfill the research objectives, an in depth literature study was done. Empirical studies were done by means of face-to-face interviews and Questionnaires with the Sample population from the Community and the Department of Housing officials in NMBM. The findings of the study suggested that there is ineffective client interface, housing waiting lists are not properly managed, there is a lack of transparency in housing allocations, as well as favoritism by Officials, Councilors and Community leaders on the allocation of houses and there is also a problem of the illegal occupation of houses .The study further suggests that the role of Officials and Councilors needs to be improved if it is to serve as a catalyst for effective housing service delivery to the citizens of NMBM. Recommendations were put forward to assist the Nelson Mandela Bay Municipality in improving effective and efficiency Housing Service Delivery.

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Shaidi, Elisante Walter. "Investigation into causes of service delivery protests in municipalities :a case study of Nelson Mandela Bay Municipality." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1011153.

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This study investigates the causes of the service delivery protests in South African municipalities that occurred between 2005 to 2013. In a sense, the recent widespread service delivery protests which, in many instances, have turned violent, have sounded an alarm that cannot be ignored. The study is premised on the fact that no political democracy can survive and flourish if the mass of its people remain in poverty, and in a state of inequality and unemployed without tangible prospects for a better life. In this regard, the presence of service delivery protests, especially violent ones, is a threat to South Africa’s young democracy and its sustainability. This study is based on the assumption that the Nelson Mandela Bay Metropolitan Municipality, like other municipalities in South Africa, could be confronted with the possibility of further violent service delivery protests if the current causes were not scientifically investigated and solutions found. The study adopted a hypothesis with a view that South African municipalities could succeed in rendering effective public services if matters of poor public participation, corruption, service delivery inhibiting systemic factors, a cumbersome legislative environment, political infighting, poor intergovernmental fiscal regime and the low capacity of municipalities were adequately addressed. The study proposed to provide a brief literature review on the emergence of service delivery protests against the backdrop of a theoretical investigation on the new local government developmental mandate. The empirical survey and research methodology employed in the study is described, followed by the operationalisation of the survey questionnaire used for gathering field data. The research findings of the empirical survey are then statistically analysed, interpreted and reported. Some of the findings on the causes of service delivery protests includes slow pace of service delivery, especially in the delivery of sustainable human settlements, poor public participation and other underpinning systemic factors. Recommendations flowing from, inter alia, the results of the empirical study, are presented on how the existing status quo can be changed to enhance service delivery and development. If adopted, these recommendations will enable the Nelson Mandela Bay Municipality, as a development agent, to fulfil its developmental mandate thereby addressing the causes of the service delivery protests currently facing it.

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Malalepe, Keagile. "The legitimacy of violence as a political act: an investigation of vandalism surrounding service delivery protests in South Africa." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/18113.

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This study aimed at investigating the legitimacy of violence as political act, especially the issue of vandalism surrounding service delivery protests in South Africa. The investigation was conducted in a small township around Soweto called Kliptown as a case study. This study was necessitated by the increasing number of violent service delivery protests around all provinces in the country. The statement of the problem provided a foundation within which the aims of the study were explained. The importance of this research cannot be justified enough especially given the mounting daily protests witnessed over service delivery by different communities from different provinces around the country.

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Sikhwivhilu, Avhasei Phyllis. "The perceived effects of foreign migration on service delivery in Musina Local Municipality." Thesis, University of Limpopo, 2016. http://hdl.handle.net/10386/2182.

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Williams, Elizabeth-Ann. "Improving political oversight in municipalities: examining the law and practice surrounding oversight by the council over the municipal Executive and the municipal administration." Thesis, University of the Western Cape, 2012. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_9918_1370594957.

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Mothapo, Raesibe Anna. "Analysis of government compliance in the provision of water and sanitation to rural communities: a case study of Lepelle Nkumpi local municipality, Limpopo province." University of Western Cape, 2020. http://hdl.handle.net/11394/7371.

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Masters in Public Administration - MPA
A persistent challenge facing especially post-apartheid South African rural municipalities is service delivery compliance. Under the guise of scarcity, rural municipalities repeatedly do not comply with legislation, policies and guidelines for the provision of drinking water and basic sanitation services for the poor. Yet, such challenges concern equity, justice and fairness to social policy and seriously impact the sustainability of livelihood of millions of rural households. The main objective of this study is to analyse the extent to which Lepelle Nkumpi Local Municipality has complied with or deviated from specific policies and legislation governing the provision of water and sanitation services at the Gedroogte, Ga Molapo and Magatle (in Zebediela) rural communities and the response of communities. The study was also intended to determine the extent to which water challenges affect the livelihood of the people in the communities. It highlights the refugee-like conditions that millions of South African citizens experience despite official statistics that claim that 86% of the country has access to potable water. A mixed methods design was used for this analysis. The qualitative methods that are used in the study include use of in-depth interviews, site visits, personal stories and the Municipal Integrated Development Programme (IDP). Participatory mapping of water sources; story-telling about water issues; timelines and trend lines by focus group members; transect walks and 7 key informant interviews were used to collect data. A total of 657 quantitative interviews were conducted in three communities. Service delivery compliance has been grossly ineffective and inefficient in Lepelle Nkumpi Local Municipality, especially in the Gedroogte, Ga Molapo and Magatle rural communities. The findings were that these rural communities still depend on state-owned boreholes for accessing drinking water, which are regularly broken and/or in disrepair. Sanitation service provision in the rural communities does not comply with the approved policy of providing ventilated improved pit (VIP) toilets. New settlements have increased the demand for clean water. Shortages of staff with relevant skills such as management, technicians, and administrators are one of the main reasons why there is a scarce supply of drinking water and basic sanitation services at the Gedroogte, Ga Molapo and Magatle communities. Inaccessibility to nearby treatment plants for waste disposal services (situation per community) and inaccessible disposal facilities and the use of disposal sites also affect the health conditions of community members within the Lepelle Nkumpi Local Municipality.

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Ntliziywana, Phindile. "Professionalisation of local government: Legal avenues for enforcing compliance with competency requirements." Thesis, University of the Western Cape, 2009. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_6738_1284067820.

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This study is a response to the dilemma of poor service delivery or the lack thereof. In this regard, this study posits the professionalisation of local government as part of the solution. The focus is on the administrative arm of local government, which is the major conduit for service delivery. Professionalisation of local government is a broader theme. For the present purposes, focus will be devoted to the competency component which entails attracting qualified personnel competent to discharge local government responsibilities. However, it is not limited to attracting already competent and professional staff. It also entails developing the skills of existing staff. This definition, in essence, relates to qualification through training, learning and specialisation.11 In essence, professionalisation of local government ensures that all employees act and behave in a professional way. In this regard, this study seeks to identify the competency standards set by the legislative framework and then explore the legal avenues for enforcing compliance, by the municipal administration, with such standards. This requires one to look at and answer the following questions: What constitutes municipal staff?
What is the content of the competency framework in question?
What are the enforcement mechanisms currently in place?
Whose role is it to enforce compliance with the competency framework?
Broadly speaking, enforcement can take two forms: hard enforcement and soft enforcement. The hard form of enforcement relates to giving incentives for compliance with the competency framework and dismissal for non-compliance. Softer enforcement, in turn, relates to correction and monitoring.

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Mkhabela, Thulani Valentine. "Governance and service delivery protest in Bitou Municipality." Thesis, 2013.

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Thesis (M.M. (Security))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Public and Development Management, 2013.
Soon after the ANC acquired the leadership of this country there has been a series of service delivery protests in most of the municipalities. Several studies have sought to explain the causes of these protests and many have come to the conclusion that they are caused by the slow pace of delivering houses, electricity water and sanitation to the local communities. Most of the existing work has discussed the problem from the point of view of politicians and members of the community. To date, no research has elected to focus on the view of the employees of the municipalities to which the grievances are mostly directed. Using a qualitative research that surveyed municipal managers, ordinary employees as well as community members in Bitou Municipality, this study argues that poor governance, structural reasons, social reasons, systematic reasons are some of the causes of service delivery protests in the municipalities. The research has also uncovered a litany of reasons that contribute to service delivery protests and government practice which fuel support or hinder service delivery.

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Pillay, Daniel. "An analysis of the policing of service delivery protests in the Free State." Diss., 2016. http://hdl.handle.net/10500/22695.

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Text in English
The study investigated the policing of service delivery protests in South Africa with specific reference to Free State province. Failure by local governments to provide basic services to the previously disadvantaged South Africans has led to a number of service delivery protests taking place. The manner in which these protests are managed by the police in South Africa more especially the Public Order Police who are specialists in this field, raises concerns. One would perceive that the police are losing the battle in dealing with protest action for they are criticised for their brutal tactics in quelling the violence. This brutal handling of protesters dates back to the apartheid era and not much has changed contrary to the expectations of a newly formed democratic country. This therefore led to the investigation as to why the police in South Africa fail to contain such protest actions. The South African Police Services (SAPS) as it is known in a democratic South Africa employed tactics from international countries in order to introduce more professionalism in the SAPS. Although better tactics have been introduced, this did not seem to improve the situation because not only are properties destroyed but many lives are also lost through police action. The researcher conducted his investigation in the central part of South Africa in the Free State Province concentrating in the three main areas; namely Bloemfontein, Welkom and Bethlehem where the Public Order Police units are based. The investigation resulted in the researcher arriving at the conclusion that there are a number of challenges that are experienced by the SAPS when dealing with protests and the main problem identified was that of a shortage of manpower. This problem create challenges when it came to managing the number of protests taking place and exacerbated by not allowing the police to use the tactics that they were trained in. As much as we acknowledge these challenges, there are best practices that can be learnt from international countries. The crowd psychology strategies applied by the Swedish police as well as the high tolerance level of the British police, are the good practices that can be recommended in dealing with protests in South Africa.
Police Practice
M.Tech. (Policing)

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Makofane, Maakgafedi Beauty. "Activism as communication for social change:a study of patterns of youth protests on post-apartheid South Africa." Thesis, 2018. http://hdl.handle.net/10386/2370.

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Thesis(M. A.(Communication studies)) -- University of Limpopo, 2018
Twenty-three years since the transition into the democratic government, the South African post-apartheid government continues to grapple with the challenges of recurring trends of youth protests. The post-apartheid government has been experiencing violent protest actions resulting from dissatisfactions with poor service delivery or lack of social services, unemployment, slow pace of transformation in some South African socio-economic spaces, specifically institutions of higher learning and agitation for affordable access to tertiary education. Many young people demand social change through protest action, which often results in destruction of public infrastructure for this method seems to be an effective way of communicating grievances (Mbindwane, 2016). A first trend in youth protest is related to economic issues and social service provision. This qualitative study explored how high rates of unemployment amongst the youth and poor service delivery was a concern and a motivation for protests. The study of youth protests in the Fetakgomo-Greater Tubatse Municipality in the Limpopo Province was used as a case study, with the protests being used as a tool of communicating socio-economic challenges. Unemployment amongst the youth and poor service delivery in the municipality were challenges that motivated young people to actively communicate their dissatisfactions through toyi-toying (street protest). The municipality has been reported to have the highest rate of youth unemployment, standing at 53, 5%, in spite of the 18 mines that operate in the region (Statistics South Africa, 2016). A second motivation for youth protest trend in post-apartheid South Africa is affordable access to higher education. Exorbitant tuition fees, annual increments, and agitation for affordable access to tertiary education have made headlines since September 2015 when the Minister of Higher Education, Dr Blade Nzimande, announced that university fees were going to rise by 11, 5% in the 2016 academic year. The study revealed that tertiary education has become a commodity in the country and many students from economically disadvantaged backgrounds could not afford to pay for their fees. The drastic fee increments also exceeded expectations of those earning enough to pay for their children’s education, to an extent where they felt that the cost of education was clearing their pockets. The study further showed that the funding mechanisms failed to keep up with the ever-increasing tuition fees. The National Student Financial Aid Scheme (NSFAS) and other student loans/bursaries could no longer provide full bursaries as students’ tuition rose exponentially. The final trend of youth protests studied in this paper related to transformation and decolonisation of academic spaces – the case of #RhodesMustFall campaign. The sluggish transformation in South Africa, particularly in institutions of higher learning, first triggered student demonstrations at the University of Cape Town (UCT) and eventually spread to almost the rest of South African universities. The study further discovered that the presence of the Rhodes’ statue at UCT prompted a variety of emotions and rage among students, predominantly the previously marginalised. It appeared to be a constant reminder of colonial oppression and slow pace of transformation in the academia. Amongst other things, the study found that students pressed for the removal of all symbols of colonialism, from renaming streets that are perceived to carry the apartheid legacy, decolonising the curriculum, and advocating for greater representation of Black people in senior management positions, specifically the women as they were less represented in the past.Through in-depth qualitative interviews with selected youth, university management representatives, government representatives, and media archival materials, the study examined the concerns that shaped the trends and the nature of youth protests in the post-apartheid South Africa and explored how activism and protests were not merely a social agitation, but tools for communicating youth social and economic experiences.

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Aphiri, Mokgadi Johanna. "The relationship between service delivery protests and crime in the Sekhukhune District of the Limpopo Province." Thesis, 2016. http://hdl.handle.net/10386/1939.

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Thesis (M.A. (Criminology)) -- University of Limpopo, 2016
The study aimed to determine the relationship between service delivery protests and crime in the Sekhukhune District Municipality. To achieve the study a qualitative approach was adopted. Focus group discussions were held with 10 discussants in each of the municipalities within the Sekhukhune District Municipality (10 in Elias Motsoaledi Municipality, 10 in Ephraim Mogale Municipality, 10 in Greater Tubatse Municipality, 10 in Fetakgomo Municipality, and 10 in Makhuduthamaga Municipality).Thematic analysis were used to analysed data collected from 50 participants. The results revealed that lack of service delivery, corruption, poor housing and unemployment cause service delivery protests. Service delivery protests turn violent due to community frustrations and police presence escalates the violence. Sekhukhune District Municipality members participate in violent service delivery protests due hopelessness and lack of knowledge of participatory mechanisms. Road barricading, tyre burning and vandalism are the nature of criminality associated with service delivery protests. Public protests are caused by a myriad of factors; however the findings indicate that there is a gulf that exists between the public and the municipal authorities. The public voice seems not to be heard by authorities, which leads to the public engaging in public protests. Public protests come only as a last resort, after all public participation avenues have been exhausted including the failure of the authorities to respond timeously to public demands. The study was able to determine the relationship between service delivery protests and crime. Sekhukhune District Municipality need to explore ways for both the invited spaces and invented spaces of participation to co-exist. This will provide for early detection (warning signs) for the levels of frustrations and subsequent protests.

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Phaswana, Rofhiwa. "An analysis of service delivery protests and their implications on the economic stability of Musina Municipality: 2007-2014." Diss., 2018. http://hdl.handle.net/11602/1098.

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MA (Political Studies)
Department of Political Studies
The adoption of the constitution in 1996 has opened a new era of establishing a local government system that recommended that municipalities be established for the whole territory of the republic of South Africa. The white paper on “Local Government adopted by Cabinet in March 1998 outlined framework and programmes to guide municipalities to commit to work with citizens and groups within the communities to find sustainable ways to meet their social, economic and material needs to improve the quality of their lives”. Since 2007 epidemic service delivery protests started to be a national problem where 80 percentages of service delivery protests between the periods of 2007-2014 were violent. For instance, Musina Municipality experienced violent service delivery during the period of 2007-2014 where its properties, economy and people’s lives were in stake. Therefore, this study was driven by the need to analyse the implications of service delivery protests on the economy of Musina Municipality. A qualitative method approach to investigate the problem of service delivery protests implications on stability and economy in Musina Municipality will be used. A case study regarding service delivery effectiveness and violence used by people as a response and expression of a plea to be heard by their municipality will be investigated.
NRF

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Pernegger, Li. "Stories of city strife in Johannesburg: agonism in local democracy and service delivery." Thesis, 2016. http://hdl.handle.net/10539/22423.

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This thesis has been submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Faculty of Engineering and the Built Environment of the University of the Witwatersrand, Johannesburg, 2016
This study assesses agonism's practical possibilities for constructive, rather than destructive, outcomes arising from state-society strife, by drawing on the case of the Johannesburg city administration.
GR2017

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Abraham, Zarina. "Investigation into the causes and reasons for service delivery protests in the city of Johannesburg from 2009 until 2014." Diss., 2017. http://hdl.handle.net/10500/26741.

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The advent of a political democracy in South Africa in 1994 generated hope for a better life for all South Africans especially those marginalised during the apartheid era. The newly formed democratic government was confronted with the mammoth task of expounding and decreeing policies and processes that would warrant equality and equity in the provision of basic services to its citizens. Local government being the third sphere of government and which is closest to the people was entrusted with the responsibility of rendering basic services to its people as well as to address the backlogs that have accumulated during the apartheid era as depicted in the 1996 Constitution. Despite the efforts made by government to meet the requirements of the people in providing them with adequate basic services such as clean water, electricity, roads housing and refuse removal, these services were either not provided at all or it was done at a snail‟s pace. This led to widespread service delivery protests. In light of the above, this empirical study investigates the causes of the service delivery protests in City of Johannesburg (CoJ) from 2009 until 2014. Numerous studies have been pursued to examine the reasons and causes for service delivery protests and the conclusions derived is the slow pace of providing electricity, water and sanitation to the local communities. It therefore can be deduced that no democracy can subsist and prosper if citizens are still living in deprivation and in a state of discrimination and unemployment without them having visions for a better life. The manifestation of service delivery protests is thus a risk to South Africa‟s young democracy and its sustainability, which cannot be ignored. The findings of this study clearly revealed that communities in the CoJ are discontented and disgruntled because of, amongst other things, the lack of delivery of basic services, the deployment of cadres to municipal management positions, the abuse of the tendering system, nepotism and favouritism, which have negatively affected service delivery.
Public Administration and Management
M. Admin. (Public Administration)

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Madima, Khethiwe. "Evaluation of Public Order Policing Strategies during Violent Service Delivery Protests: A case of Vuwani in Vhembe District, Limpopo Province." Diss., 2019. http://hdl.handle.net/11602/1320.

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MA.CRM
Department of Criminal Justice
The policing response to increasing violent community violent protests in South Africa has received global attention in the last decade. The study was conducted with a backdrop of increased concern over skirmish and sporadic fighting and violence during service delivery protests. Criticisms have been voiced by various role-players in violent protests concerning arrests, injuries and killing of civilians by police during these demonstrations. Hence the study aims to evaluate the effectiveness of POP strategies in curbing common acts of violence during violent protests particularly in Vuwani area of Vhembe District, Limpopo Province. The study adopted a mixed methods (qualitative and quantitative method). Purposive sampling was used to select POP officials wherein Focus Group Discussions (FGD) were conducted in 9 difference POP units, each FGD was comprised of approximately 5 members which total to 45 POP members. A total of 200 questionnaires were randomly distributed to community members of Vuwani within 5 were found invalid. Quantitative Data was analysed using Statistical Package for Social Science (SPSS) and qualitative data was analysed using thematic analysis. The findings indicated that (86,2%) of participants believed that Vuwani protest was caused by municipal demarcation issues. The favourite methods of protests include littering with (80,0 %) and burning tyres with (76,4%) of participants. A total of (52,8%) community members argued that police presence perpetuate violence during service delivery protest. Common crimes that occurred during the protests was vandalism with (82,6%) and arson with (81,0%). Furthermore, (83,6%) community members agrees that rubber bullets was used as a strategy by the police at Vuwani protests. The overwhelming majority of participants with 80,0% believe that negotiation during protests can curb death and injuries. On the other hand, the study finds that POP official strategies start by negotiating with the protestors, identifying the leader, use of water cannon, tear gas and rubber bullets as the last resort. Further emphasized that lack of manpower and resources are barriers that hinders effective policing of violent service delivery protests. It is therefore recommended that provision of resource and recruitment of manpower should be taken as a first priority by the SAPS national office. Lastly, the public should be educated about police presence during violent service delivery protests.
NRF

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Nembambula, Phophi. "The rationale of violent public protests in South Africa 's globally-acclaimed democratic dispensation." Thesis, 2015. http://hdl.handle.net/10386/1747.

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Thesis (M. Dev. (Development & Management)) -- University of Limpopo, 2015
The manifestation of violence during the constitutionally protected protest action is highly questionable and unexpected feature of, the democratic dispensation in South Africa. Moreover, the right to protest is provided with strong restrictions to violence. Literature has publicised the reasons advanced for these fierce violent public protests dominating the democratic state and they are amid the lack of service delivery, maladministration and political squabbles. However, the geographic area of the protests questions the legitimacy of the so called service delivery protests. Notwithstanding, the recent statistics that show an upward increase in the accessibility of basic services by South Africans. Thus, this study dismisses the idea that the fierce public protests are as a result of a lack of service delivery, maladministration or political squabbles. Considering the location of the protests which is mostly in informal settlements close to metropolitan cities where some services have been provided. Whereas, the rural communities that receive very minimal, and to some extent no services have recorded very few protests linked to service delivery. Therefore, this study locates the violent public protests in the demonstration effect due to the geographical area and the advanced influence of media. The study used scholarship analysis to scrutinise the textual data gathered on the rationale underlying the violent public protests in South Africa’s globally-acclaimed democratic dispensation.

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Ndhlovu, Patricia. "Understanding the local state, service delivery and protests in post-apartheid South Africa: the case of Duncan Village and Buffalo City Metropolitan Municipality, East London." Thesis, 2016. http://hdl.handle.net/10539/19597.

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A research report submitted to the Faculty of Humanities, University of Witwatersrand in partial fulfillment of the requirements for the degree of Master of Arts in Industrial Sociology Johannesburg 2015
This research report rests on the argument that community protests are a reflection of different understandings of a decent life by protesters and state representatives. South Africa’s democracy has been characterised by continuities in community protests, mainly targeted at the state or its representatives. Interestingly, most scholarship is biased towards interpreting these protests from a community perspective with limited attention to the state-centred perspective. This ethnographic study explores subjectivities constructed around community protests by Duncan Village and the Buffalo City Metropolitan Municipality in East London. It employed participant observation, in-depth interviews and focus groups to collect data from state representatives, community members and protesters. The study shows how meanings of a decent life are constructed by different actors, and how these meanings inform the state’s approach to service delivery. It further explores the understanding of protest action from the perspective of state representatives and the protesters. It concludes that contestations over the scarce resources have led to the forging of and contestations over new identities like inzalelwane (born and bred) and abantu bokufika (newcomers) as these identities inform how state resources are allocated in Duncan Village. Furthermore, the installation of prepaid electricity metres, which is part of a project to electrify shacks, has exacerbated poverty in Duncan Village. Residents have resorted to protests to challenge what they consider to be threats to decent life. Through their experiences with the BCMM, protesting communities have come to realise that the state prioritises business interests at the expense of the interests of the marginalised masses. This has led to protesters assigning new meanings and significance to the old repertoires of protest. For the residents of Duncan Village, as long as the perceived promises of a decent life remain unrealised, the state and/or its representatives (BCMM) will continue to experience protests in the unforeseeable future.

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Barnard, Nico. "Proxy indicators as a measure of economic dispositions in South Africa." Diss., 2013. http://hdl.handle.net/2263/41501.

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More than half a century after the liberation of the majority of African countries, Africa is facing major socio-economic challenges including unemployment, slow economic growth and inequality. With waves of violent service delivery protests over the last few years throughout South Africa, it is now more than ever vital to identify the key challenges to development and the ways to overcome these trials. The importance of plans for development, and that reliable data plays an essential role in development have been wildly discussed, especially as the legitimacy and reliability of plans are highly dependent upon the quality of the data utilised. Even though data plays such a significant role in development, quality up to date data is expensive, difficult to obtain and in many instances not available. Furthermore, South Africa and many developing countries do not have the luxury of such data, nor the skills and resources to develop high quality statistics on a regular basis. In the light of the importance of accurate up-to-date data for planning and the lack of the aforementioned data in South Africa, the dissertation explores means of ‘accessing’ high quality up-to-date data by the use of ‘proxy indicators’. The dissertation seeks to explore whether it would be possible to use proxy indicators to measure local economic conditions and to identify a set of proxy indicators that accurately portray the economy. The study commences with an analysis on the relationship between a number of proxy indicators and the national economy in order to identify a set of proxy indicators that accurately portrays the economy where after the accurate indicators is empirically tested to that of the local economy in three study areas. The study established that six proxy indicators can be used to measure the local economy in South Africa. These are the (1) number of middle class residential properties sold, (2) growth in residential building activity, (3) retail sales of durable goods including business profit, (4) hardware sales including business profit, (5) volume of sales of spare parts for vehicles and (6) fuel consumption. Apart from the fact that the indicators mirror the economy to a high degree, a number of trends with regards to the dynamics of the relationship between the indicator and the economy were revealed. The study demonstrated that there is merit in further studies regarding the use of proxy indicators in planning
Dissertation (MTRP)--University of Pretoria, 2013.
gm2014
Town and Regional Planning
unrestricted

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Mushoma, Tshililo. "Violent community protests and their impact on teachers : a case study of Vuwani, Limpopo Province." Diss., 2020. http://hdl.handle.net/10500/27741.

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Abstracts in English and Nyanja
Violent community protests are a common occurrence in South Africa ever since democracy. The aim of the study was to determine teachers’ views on the impact of violent community protests in a specific high school. Ineffective municipality leadership led to violent community protests which disrupted schooling activities. A qualitative design and one case study was employed in this study, and data were collected using individual interviews, observation and document analysis. Differences in ethnicity between community members and lack of service delivery were the cause of community protests. The study revealed that vandalising and burning down schools affect teachers’ ability to work. This study contributes to the body of knowledge to create safer learning environments in South African schools. Recommendations were made on how the community could work together and strengthen their relationship in protecting their schools’ assets.
U gwalaba ha vhadzulapo ho no tou vha kutshilele kwa misi fhano Africa Tshipembe u bva tshe ra wana mbofholowo. Ngudo heyi i amba nga ha toduluso ya migwalabo ino kwama vhadededzi musi vha tshikoloni. Migwalabo yone zwavhudi vhudi i kwama zwihulwanesa mbekanya mishumo ya tshikolo na uri ina masala ndo itwa asiya vhudi kha tsireledzo ya vhadededzi. Dzi tsedzuluso nga mutodisi wa dzi ngudo o nanga vha imeleli vhane vha do thusa kha unea vhutanzi nga ha thaidzo heyi. Kha vha imeleli uya nga ha dzi ngudo ho nangiwa vhatanu na muthihi. Nga u fhambana ha mirafho kha vhadzulapo, zwi sumbedza uri ndi tshinwe tsha zwiitisi kha uswa ha zwikolo zwinzhi Vuwani. U sa vha na nyandano na u sa pfana vhukati ha vha dzulapo zwi disa migwalabo ine ya thithisa vhadededzi na vhana zwikoloni. Dzi tsedzuluso dzo wana uri u fhisiwa ha zwikolo zwi shela mulenzhe ka ku shumele kwa Vha-dededzi. Ho themendeliwa uri vhadzulapo kha vha farisane, vha shume vhothe, vha vhe na vhuthihi kha u tsireledza ndaka ya tshikolo.
Educational Studies
M. Ed. (Socio-Education)

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Ngwane, Trevor. "Ideology and agency in protest politics : service delivery struggles in post-apartheid South Africa." Thesis, 2011. http://hdl.handle.net/10413/8772.

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My aim in this dissertation is to explore the manner in which protest leaders in the post-apartheid context understand themselves and their actions against the backdrop of the socio-historical, political and economic conditions within which protests take place. The aim is to contribute to the debate around the nature of the challenge posed by protest action to the post-apartheid neoliberal order. The study uses an actor-oriented ethnographic methodology to examine at close range the nature of the protest movement in working class South African townships focusing on the so-called service delivery protests. In the quest to understand the action, forms of organisation and ideologies characteristic of the protests, and their significance for post-apartheid society, I use concepts and insights from the literature on social movements, discourse theory and, in particular, Gramsci's ideas on hegemony. The latter helps me to define and assess the threat posed by the protests to the dominant order which I characterise as neoliberalism or neoliberal capitalism. The conclusion that I come to is that the protests are best understood in the context of the transition from apartheid to democracy: its dynamics and its unmet expectations. They represent a fragmented and inchoate challenge to the post apartheid neoliberal order. Their weakness, I argue, partly derives from the effects of the demobilisation of the working class movement during the transition to democracy. It will take broader societal developments, including the emergence of a particular kind of leadership and organisation, for the protests to pose a serious challenge to the present order. The experience of the struggle against apartheid suggests the necessity of a vision of alternatives to inspire, shape and cohere struggles around everyday issues and concerns into struggles for radical society-wide alternatives. Protest action was linked to imagination of a different way of doing things and organising society. Without this link, it is likely that the protest movement will be increasingly isolated and contained with some of its energy used negatively, for example, in populist chauvinism, xenophobic attacks, mob justice, and other forms of anti-social behavior that are becoming a worrisome feature of post-apartheid society. Nonetheless, it provides hope and the foundation for a different future.
Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2011.

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Mukhari, Sello. "Challenges of Service Delivery in South Africa: A case of Gert Sibande District Municipality." Thesis, 2019. http://hdl.handle.net/11602/1293.

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PhD (African Studies)
Department of Development Studies
Protests for basic services in South Africa are a relatively new phenomenon. Noticeably, they now happen almost on a daily basis. The manner in which they manifest is at times worrisome. Under the new political dispensation after 1994, South Africa has seen an unprecedented mushrooming of protests for services. Like other provinces across the country, Mpumalanga Province was also hit by the protests for services between 2004 and 2010. Since 2008, Gert Sibande District Municipality has experienced more intensified protests for service delivery, wherein communities were mobilized and marched to various local municipalities demanding improved services by these municipalities. The study aimed to establish some of the sources of these protests, their trends and their impact with the view to propose some solutions. To achieve this goal, the study used document analysis and empirical data obtained through interviews. Firstly, the study provides a historical background and overview of the three municipalities which fall under Gert Sibande District Municipality, namely: Msukaligwa, Mkhondo and Dr. Pixley Ka Isaka Seme. It further investigates the causes of violent protests for services in these municipalities. Attention is given to various pieces of legislation that establishes Local Government in South Africa. The socio-economic conditions of the three municipalities are also examined. The key findings from the interviews that were conducted pointed out factors that gave rise to the violent protests at the three municipalities. Amongst them was that the protests were politically motivated. Some were caused by lack of resource allocation and lack of human capacity to deliver services, lack of the political will by both the political and government representatives to deliver on their mandate, as well as the criminal elements that hijacked the protests. It is the mandate of government to deliver quality services to the people uninterrupted as prescribed by the Constitution. This will minimise the ongoing protest for services in the country.
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Mokebe, Thabo. "Implementation of waste management policy in the City of Tshwane." Diss., 2018. http://uir.unisa.ac.za/handle/10500/25647.

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The City of Tshwane is the capital city of South Africa and the administrative seat of government. The status of the city as a capital creates high expectations on the level of basic service delivery on municipal services like waste management, water, electricity and health. The city is currently facing challenges in relation to the delivery and implementation of waste management services. In an attempt to find solutions to the waste management challenges of the city a study on the implementation of waste management services is undertaken by the researcher. The study identifies and then analyses the underlying reasons for the challenges faced by the City of Tshwane in the implementation of waste management services. This aim of this study was to investigate and to analyse the implementation of waste management services in the City of Tshwane’s historically disadvantaged areas with particular focus on Region 01, 02, 05 and 07. In order to investigate these factors, a descriptive research design and qualitative methodology was used which related to convenient and purposive sampling of officials and data collected from fifteen (15) respondents using semi structured interviews and observations. The study also utilised document analysis to interpret the challenges and solutions related to the research topic. It emerged from the study that a lack of capacity and resources to perform efficient waste management services underpinned many of the challenges experience by the city. The failure of the city to ensure community participation and involvement is another reason for the challenges the city faces in waste management. Furthermore, the lack of policy implementation and enforcement is an element that the city needs to deeply consider. When policy is crafted with input of residents and when there is a social contract as to the roles and responsibilities of each party, it becomes easier to enforce. Some of the challenges that the city faces with regards to waste management can also be attributed to political interference and institutional deficiencies. Beyond issues like capacity, institutions and others, the city will continue to face challenges if it does not seriously invest in innovation and new technologies that address its generic and specific conditions in relation to the management of waste. The marginalisation and selective enforcement of by-laws on the informal recyclers and reclaimers are some of the findings of the study that demonstrate the inability of the city to find specific solutions to specifics regions on waste management .These challenges resulted in the peri urban regions like region 01, 02, 05 and 07 not receiving quality and consistent waste management services. The study recommends some interventions to address the waste management problems identified in the highlighted regions and entire City of Tshwane. Some of the recommended interventions include, assessing the unique characteristics of the communities and regions with a view of identifying waste management solutions that will be relevant for the circumstances and profile of such regions, ensure that proper and adequate resources, infrastructure and capacity is deployed to such areas to improve the waste services in those areas. Furthermore aggressive education and awareness campaigns conducted in partnership with communities will be critical to change people’s attitude towards waste management and a clean environment. This can be achieved through a consultative process led by the City of Tshwane in partnership with its communities and enforced through a progressive and incentive driven by-law system.
Public Administration and Management
M.P.A. (Master of Public Administration)

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Dissertations / Theses on the topic 'Service delivery protests'

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