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Journal articles on the topic 'Service delivery protests'

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Published: 4 June 2021
Last updated: 4 February 2022

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1

Lancaster, Lizette. "Unpacking Discontent: Where and why protest happens in South Africa." South African Crime Quarterly, no. 64 (June 29, 2018): 29–44. http://dx.doi.org/10.17159/2413-3108/2018/v0n64a3031.

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High levels of socio-economic dissatisfaction, persistent service delivery issues and increased political contestation necessitate closer monitoring of protest action. This article focuses on where and why protests happen. The findings draw on data collected by the Institute for Security Studies through its Protest and Public Violence Monitor (PPVM). Unlike other reporting systems, which tend to focus on specific types of protest, the PPVM seeks to provide comprehensive coverage and mapping of all forms of protest, including industrial strike action as well as political and group conflict. The findings highlight the wide-ranging nature of protests and illustrate how patterns of protests form over time in specific places. The article concludes by reflecting on how research into protest should not limit itself in scope. The ultimate aim of the research should be to inform the development of more appropriate responses by various role players to prevent violence and to encourage peaceful protests.
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2

Ngwakwe, Collins, and Fulufhelo Netswera. "Examining the possible influence of societal violence on governance effectiveness in South Africa." Journal of Governance and Regulation 3, no. 2 (2014): 14–22. http://dx.doi.org/10.22495/jgr_v3_i2_p2.

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This paper examines the possible influence of violent protests on the effectiveness of governance in South Africa. South Africa continues to experience huge number of labour as well as popular municipal service delivery protests. The popular social view with ensuing protests has often pointed at governance inefficiency as the cause of violent protests. This paper adopts a slightly different view in its analysis of violent protests and instead looks at possible influence of violence as possible instigator of ineffective governance. The paper is conceptually rooted in reviews – combined with simple regression test of possible relationship between violent protest and governance effectiveness. The authors also present an examination of probable relationship between violent protests and governance effectiveness using observation of macro-economic data trends from the World Bank. The findings reveal a probable weakening in governance effectiveness or its perception thereof as a result of violent protests. Amongst others, violent protests produces a psyche of perpetual victimhood that leads to further violence resulting in less value attached to lives, destruction of economic property, increases pollution, production stoppages for goods and services and in turn depletes government revenue generation and frustrates international investors. We postulate that under condition explained above, government effectiveness in managing public resources becomes weakened and may lead to wastage and inefficiency as the resources and revenues employed in controlling violent protests are unplanned and do not often lead to constructive and sustainable public policy. We suggest that this condition therefore may result in reduction in economic growth which in turn perpetuates the same weaknesses that led to society protests and violence
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3

Rapatsa, Mashele. "Student Activists or Student Anarchists? South Africa’s Contemporary Student Protests Reviewed." European Review Of Applied Sociology 10, no. 15 (December 1, 2017): 13–20. http://dx.doi.org/10.1515/eras-2017-0005.

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AbstractJust over twenty-three years ago, the right to strike or protest received an explicit constitutional entrenchment and thus, legal protection. This would progressively empower citizens, including students, to protest against any infringement or deprivation of their rights or entitlements, and poor service delivery by any stakeholder in the institutions of learning, the government or private sector even. Today, South Africa is inundated with multiplicity of nationwide protests, most of which have been accompanied by appalling levels of violence, anarchy and criminality. Unexpectedly, students have had their share in such protests, and it could be argued, they have been an inspiration to various communities. Hence, this article proffers a critical reflection of the conduct of students during protests at the institutions of higher learning. The article seeks to understand and or explain variables that motivate students to vandalise property or antagonise those that opt to be passive or non-participants of such protests. In comparison to variables identified concerning the 1976 student protests, which were ideologically well grounded, the article attempts to describe contemporary students’ thinking towards protests and why vandalism and anarchism have become, not only conventional, but so intensely socialised. The article adopts content analysis method, and employs crowd theory and collective behaviour approach as tools of analysis. It is asserted that lack of ideological strategy underpinning South Africa’s unending revolution, which is needed to inform students’ struggles, is responsible for pervasive tendencies of vandalism and destruction of property during student protests.
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Swart, Lu-Anne, Sarah Day, Rajen Govender, and Mohamed Seedat. "Participation in (non)violent protests and associated psychosocial factors: sociodemographic status, civic engagement, and perceptions of government’s performance." South African Journal of Psychology 50, no. 4 (April 27, 2020): 480–92. http://dx.doi.org/10.1177/0081246320912669.

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A national representative sample of adults is used to assess whether socioeconomic circumstances, civic engagement, and perceptions about government performance are associated with participation in (non)violent protests. Blacks and those who report high levels of poverty and civic engagement are likely to participate in non-violent protests. Individuals who have not completed schooling, are members of an organisation, view government as highly corrupt, and rate government’s service delivery very unfavourably are more likely to participate in violent protests than non-violent protests. The varying paths to protests including the psychosocial factors and motivational dynamics underlying individual’s participation in protests are discussed.
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Maleka, Molefe, Tshaudi Motsima, Refilwe Matang, and Patrick Lekgothoane. "Comparing residents’ perceptions in townships and suburbs regarding service delivery by municipality under administration." Problems and Perspectives in Management 14, no. 4 (December 23, 2016): 137–44. http://dx.doi.org/10.21511/ppm.14(4-1).2016.01.

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The purpose of this study is to explore the perceptions of residents staying in suburbs and townships regarding the service delivered by a municipality under administration. The South African literature shows that residents in different locations behave differently when they receive poor service delivery from municipalities. Internationally, service delivery by municipalities has been measured using two research instruments. The research design was a survey and the sample size was 522 respondents. The convenient sampling technique was used to select them. The primary data were collected via face-to-face interviews, and a validated services perception (SERVPERF) questionnaire, developed by Cronin and Taylor, was adapted and used to collect data. The main finding of the study was that residents in the townships did not organize themselves and voice their dissatisfaction by embarking on protests, and they significantly agreed (Odds ratio = 0.54; P = 0.005; 95 confidence interval = 0.3516; 0.8279), more than the suburbs residents, that in the past eight months the service had improved. The study concludes with recommendations for future research and implications for municipal managers. Keywords: Hirschman theory, service delivery, SERVPERF, suburbs and townships residents. JEL Classification: M31
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6

Nkabinde, Buyani, Lawrence Mpele Lekhanya, and Nirmala Dorasamy. "The Rural Immigration Effects on Urban Service Delivery in South Africa (SA)." Journal of Economics and Behavioral Studies 10, no. 6(J) (December 22, 2018): 11–24. http://dx.doi.org/10.22610/jebs.v10i6(j).2589.

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The current socio-economic and political problems of South Africa are rooted in the colonial apartheid era as scholars and researchers suggest through extensive research. However, there have been high levels of service delivery protests related to the government performance on the issues of service delivery to the local communities’ countrywide. Governments departments appear to be lacking much required knowledge and understanding of external factors associated with rural to urban migration such social-economic factors and other various relevant challenges, hence, local authorities are struggling to meet up with demands caused by the ever-increasing number of urban populations, which affects services delivery performance. The study was quantitative approach and used 5 Likert scale questionnaires which were distributed in the selected areas of eThekwini city. A total of 100 with 25 respondents per area, chosen areas include emhlabeni, emalandeni, ezimeleni and silver city. Whereas, qualitative aspects of the study were secondary data through extensive literature review, the study has found that indeed rural to urban migration has a negative impact on service delivery the study argue that service delivery, rural to urban migration, public participation need to be part of the government agenda holistically to improve service delivery and capacity of local authorities. This study recommends proactive urban planning and community involvement through public participation channels. The generalization of the findings of this study should be done with care.
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Nkabinde, Buyani, Lawrence Mpele Lekhanya, and Nirmala Dorasamy. "The Rural Immigration Effects on Urban Service Delivery in South Africa (SA)." Journal of Economics and Behavioral Studies 10, no. 6 (December 22, 2018): 11. http://dx.doi.org/10.22610/jebs.v10i6.2589.

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The current socio-economic and political problems of South Africa are rooted in the colonial apartheid era as scholars and researchers suggest through extensive research. However, there have been high levels of service delivery protests related to the government performance on the issues of service delivery to the local communities’ countrywide. Governments departments appear to be lacking much required knowledge and understanding of external factors associated with rural to urban migration such social-economic factors and other various relevant challenges, hence, local authorities are struggling to meet up with demands caused by the ever-increasing number of urban populations, which affects services delivery performance. The study was quantitative approach and used 5 Likert scale questionnaires which were distributed in the selected areas of eThekwini city. A total of 100 with 25 respondents per area, chosen areas include emhlabeni, emalandeni, ezimeleni and silver city. Whereas, qualitative aspects of the study were secondary data through extensive literature review, the study has found that indeed rural to urban migration has a negative impact on service delivery the study argue that service delivery, rural to urban migration, public participation need to be part of the government agenda holistically to improve service delivery and capacity of local authorities. This study recommends proactive urban planning and community involvement through public participation channels. The generalization of the findings of this study should be done with care.
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8

Yesufu, Shaka. "Human rights and the policing of disorder in South Africa: challenges and future directions." EUREKA: Social and Humanities, no. 3 (May 31, 2021): 72–84. http://dx.doi.org/10.21303/2504-5571.2021.001861.

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Unarguably, the South African Police during the apartheid era was characterised by brutality and state repression, including the political executions of several South African citizens who dared oppose the apartheid regime. The post-apartheid era has also witnessed deaths of citizens at the hands of the police during demonstrations, demanding better service delivery, higher wages, improved working conditions, and an end to marginalisation and poverty. The author presents some cases of police human rights violations concerning policing citizen’s protests. This is a qualitative study, relying on extensive literature review by previous researchers. The findings of this study are: The South Africa Police Service continues to violate citizen's right to protest, which is enshrined in the Republic of South Africa’s constitution under chapter 2 “Bill of Rights” and other international legal jurisprudence. The South African police have failed to perform their duties professionally and effectively when it comes to policing protests. Crown management remains an elusive issue both during the apartheid and post-apartheid eras. The author recommends a demilitarization of the police consistent with the South African government policy recommendation, found in the National Development Plan 2030.
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Rueedi, Franziska. "‘SIYAYINYOVA!’: PATTERNS OF VIOLENCE IN THE AFRICAN TOWNSHIPS OF THE VAAL TRIANGLE, SOUTH AFRICA, 1980–86." Africa 85, no. 3 (July 9, 2015): 395–416. http://dx.doi.org/10.1017/s0001972015000261.

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ABSTRACTBetween 1984 and 1986, South Africa was engulfed in widespread uprisings in the townships across the country. State repression, aimed at curbing popular protests, had the detrimental effect of radicalizing sections of black youth who were at the forefront of the struggle against the apartheid regime. While the insurrectionary period was marked by non-violent repertoires of protest including boycotts, strikes and protest marches, violent strategies gained momentum as well. One area that saw the proliferation of popular protest was the Vaal Triangle, a highly industrialized complex south of Johannesburg. It was in this area where protests against an illegitimate and defunct local government, poor service delivery and rent increases turned into a popular uprising in September 1984. This uprising not only signified the redrawing of boundaries of community but also a shift towards more militant and violent strategies among sections of politicized youth. Based on life history interviews and archival research, this article argues that political violence aimed to forge a new political and social order. Strategies of violence emerged out of the intersection between localized conflicts and broader ideologies and strategies of the African National Congress, including its call for ‘ungovernability’ in 1984 and its promotion of a People's War in 1985.
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10

Alexander, Peter. "Rebellion of the poor: South Africa's service delivery protests – a preliminary analysis." Review of African Political Economy 37, no. 123 (March 2010): 25–40. http://dx.doi.org/10.1080/03056241003637870.

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11

Kanyane, Modimowabarwa. "Exploring Challenges of Municipal Service Delivery in South Africa (1994 - 2013)." Africa’s Public Service Delivery and Performance Review 2, no. 1 (March 1, 2014): 90. http://dx.doi.org/10.4102/apsdpr.v2i1.45.

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This article aims to explore municipal service delivery challenges in South Africa between 1994 and 2013 in order to stimulate debate in addressing problems and challenges confronting municipalities. A fundamental question to be asked stems from the challenges of municipal service delivery. Why, in spite of the existence of regulatory and institutional frameworks, are municipalities still struggling to satisfy basic community needs such as water and electricity amongst others? All of government’s official documents and contemporary literature reviewed, including the summative record of historical facts and narrative data, are evidence of the qualitative research design employed in this study. It is clearly articulated in this article that the existence of a local municipality with poor service delivery is, amongst others, a direct consequence or manifestation of municipal capacity constraints, financial viability problems, service delivery protests, convoluted political process, corruption and poor planning as well as monitoring and evaluation challenges. In the main, the article accounts for why service delivery has failed to meet the expectations of the communities and thereby provide some possible propositions for consideration to attempt to bring a resolve to critical issues raised.
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12

W. Dzansi, Lineo, Crispen Chipunza, and Denis Y. Dzansi. "Impact of municipal employees’ perceptions of fairness in human resources management practices on motivation: evidence from a South African Province." Problems and Perspectives in Management 14, no. 1 (April 11, 2016): 138–49. http://dx.doi.org/10.21511/ppm.14(1-1).2016.01.

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In South Africa, the problem of service delivery cuts across all municipalities as manifested by citizen protests across the country on almost daily basis. To mitigate the costs associated with the protests, the South African government has placed emphasis on the role played by human resources management through instituting legislative frameworks, such as the the White Paper on Human Resource Management in the Public Service (1997). Despite this effort, the human resource management practices of municipalities continue to be criticized, by both municipal internal staff and citizenry. Service delivery in the South African context is regarded as one of the cornerstone indicators of how the government affords its citizens access to quality life as enshrined in its constitution. This paper is one of the studies based on the South African context attempting to explain the problem of service delivery by looking at perceived fairness in human resource management (HRM) practices by employees of municipalities and how such perceptions affect their motivation to work. Using the tenets of the organizational justice theory, the authors hypothesize that perceived HRM practices of municipalities can be predictors of employee motivation. Quantitative data collected from employees of nine randomly selected municipalities in the Free State Province are used to create indices for the different HRM practices as well as employee motivation. Significant correlation tests are performed. Results show a positive correlation between perceived fairness in the HRM practices of municipalities and employees’ motivation at .05 and .01 levels of significance. This means that fair HRM practices of municipalities promote employee motivation
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13

Wasserman, Herman, Wallace Chuma, and Tanja Bosch. "Print media coverage of service delivery protests in South Africa: A content analysis." African Studies 77, no. 1 (January 2, 2018): 145–56. http://dx.doi.org/10.1080/00020184.2018.1426312.

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14

Akinboade, Oludele A., Mandisa Putuma Mokwena, and Emilie C. Kinfack. "Understanding citizens' participation in service delivery protests in South Africa's Sedibeng district municipality." International Journal of Social Economics 40, no. 5 (April 5, 2013): 458–78. http://dx.doi.org/10.1108/03068291311315331.

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15

Pilusa, Kgoshi Kgashane Lucas, and Modimowabarwa Hendrick Kanyane. "Water Services Authorities Capacity in Providing Access to Water and Sanitation in Limpopo Province, South Africa." International Journal of Innovative Science and Research Technology 5, no. 6 (July 23, 2020): 1586–97. http://dx.doi.org/10.38124/ijisrt20jun741.

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There has been an on-going debate regarding the effectiveness and capacity of Water Service Authorities in providing quality water service in South Africa to local citizens. As Limpopo province was preferred as a case study, it is evident that the province has been experiencing several violent water service delivery protests in different localities. The methodological approach employed was a qualitative approach reinforced by documentary review as a data source in qualitative research. Purposively, 46 participants were sampled and interviewed. In addition, document analysis of literatures and audit performance of Water Service Authorities in Limpopo province were exploited. The employed data regression investigation to scrutinize the data, containing the Auditor- General of South Africa’s (AGSA) amalgamated annual report for municipal for the fiscal years 2009/10 to 2015/16. It gave observable elements which were subjected to regression analysis. The findings show that quality of governance significantly affects the achievement of a clean audit at a significance value which translates into poor service delivery to citizens. In reviewing the existing documents, a better understanding was realised which assisted in formulating questions for interviews or develop an observation guide. The challenges confronting the water service authorities are not limited to inadequate administrative capacity to function and manage finances, lack of skilled technicians, service delivery backlogs; aging of water infrastructure and lack of infrastructure maintenance. These findings underscored a need for Water Service Authorities to assess continuously the level of contentment to their beneficiaries concerning the basic provision of water and sanitation services.
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Mbecke, Paulin. "Corporate municipal governance for effective and efficient public service delivery in South Africa." Journal of Governance and Regulation 3, no. 4 (2014): 98–106. http://dx.doi.org/10.22495/jgr_v3_i4_c1_p2.

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This research acknowledges the current service delivery chaos manifested through numerous protests justifying the weakness of the “Batho Pele” good governance principles to facilitate, improve and sustain service delivery by local governments. The success of corporate governance in corporate companies and state owned enterprises is recognised prompting suggestions that local governments should too adopt corporate governance principles or King III to be effective. The research reviews the King III and literature to ascertain the lack of research on corporate governance in local governments in South Africa. Considering the particular set-up of local governments, the research doubts the successful application of King III in local governments. Through critical research theory, the current service delivery crisis in local governments in South Africa is described. The success of corporate governance systems in the United Kingdom and Australian local governments justify the need for a separate corporate municipal governance system as a solution to the crisis. A specific change of legislation and corporate governance guidelines is necessary to address the uniqueness of local governments. Hence, corporate municipal governance should be compulsory and based on ten standardised good governance principles via a code of corporate governance and a corporate governance framework responding to specific prerequisites for success
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Khambule, Isaac, Amarone Nomdo, and Babalwa Siswana. "Burning capabilities : the social cost of violent and destructive service delivery protests in South Africa." Ubuntu : Journal of Conflict Transformation 8, no. 1 (June 20, 2019): 51–70. http://dx.doi.org/10.31920/2050-4950/2019/v8n1a3.

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18

Chikulo, B. C. "“The Smoke That Calls”: A Review of Service Delivery Protests in South Africa 2005 -2014." Journal of Human Ecology 55, no. 1-2 (July 2016): 51–60. http://dx.doi.org/10.1080/09709274.2016.11907009.

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19

Paret, Marcel. "Precarious Class Formations in the United States and South Africa." International Labor and Working-Class History 89 (2016): 84–106. http://dx.doi.org/10.1017/s0147547915000381.

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AbstractRecent scholarship highlights the global expansion of precarious layers of the working class. This article examines the growth and collective struggles of such precarious layers in two very different places: California, United States and Gauteng, South Africa. The comparison challenges and extends existing research in two ways. First, it shows that the spread of insecurity is far from uniform, taking different forms in different places. Lack of citizenship is more crucial for workers in California, whereas underemployment is more crucial for workers in Gauteng. Second, it shows that insecure segments of the working class are capable of developing collective agency. This agency may be rooted in identities that extend beyond precarious employment, and will reflect the particular forms of insecurity that are prevalent in the given context. Such diversity is illustrated by examining May Day protests in California and community protests around service delivery in Gauteng.
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Dzansi, Lineo W., Crispen Chipunza, and Mabokang Monnapula-Mapesela. "Municipal Employees’ Perceptions Of Political Interference In Human Resource Management Practices: Evidence From The Free State Province In South Africa." International Business & Economics Research Journal (IBER) 15, no. 1 (January 13, 2016): 15. http://dx.doi.org/10.19030/iber.v15i1.9572.

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Service delivery in South Africa has of recent been marred with much criticism and citizens’ dissatisfactions evidenced by protests across the country, especially in different municipal areas. While the South African central government recognizes the important supportive role of human resources management (HRM) in ensuring quality service delivery, the municipalities’ human resource management seem not to be playing this important role. There are accusations of too much political interference in municipal human resource management activities in municipalities in the country. The objective of this study was to determine municipal employees’ perceptions of political interference in human resource management practices within selected municipalities in South African. Using a sample of nine municipalities and 342 employees, results of the quantitative analysis of data collected using questionnaires showed that municipal employees perceived little or low levels of political interference in HRM practices. The results are discussed within the context of organisational justice theory and implications on issues such as application of appropriate ethics in HRM practices are suggested.
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Reddy, PS. "Evolving local government in post conflict South Africa: Where to?" Local Economy: The Journal of the Local Economy Policy Unit 33, no. 7 (November 2018): 710–25. http://dx.doi.org/10.1177/0269094218809079.

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Protracted negotiations between the main role-players steered in the new South African state on 27 April 1994 and final Constitution, 1996 , which constitutionalised local government. A cursory analysis points to some municipalities which are pockets of excellence; however, local government generally is in ‘distress’. Local communities are rapidly losing confidence in the system as the majority of municipalities are unable to discharge even basic functions. Local government has been characterised by violent service delivery protests; abuse of political power and increasing corruption; financial challenges; poor infrastructure planning/maintenance/investment; political strife and factionalism and staff turbulence. Despite governmental interventions to improve local governance, there are still major constraints hampering good governance, namely political posturing and factionalism; corruption; lawlessness and poor service delivery, symptomatic of virtually all post conflict states. Good local governance is an integral part of post conflict reconstruction and development and is key to building a new local government dispensation.
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Morudu, Hlabi Dunstan, and Jamie Halsall. "Service delivery protests in South African municipalities: An exploration using principal component regression and 2013 data." Cogent Social Sciences 3, no. 1 (January 1, 2017): 1329106. http://dx.doi.org/10.1080/23311886.2017.1329106.

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23

Leibbrandt, J. H., and C. J. Botha. "Development Of An Integrated Operating Framework For Strategy Execution In Gauteng Municipalities In South Africa." International Business & Economics Research Journal (IBER) 13, no. 5 (August 23, 2014): 1057. http://dx.doi.org/10.19030/iber.v13i5.8772.

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The establishment of a new democracy has created high expectations amongst all the different communities of South Africa. The demand for basic essential services by the previously disadvantaged communities has increased drastically, whilst at the same time, communities from developed areas are expecting and demanding an acceptable level of maintenance and services in their respective areas. Municipalities are in serious distress with regular service delivery protests, huge service delivery and infrastructure backlog challenges (e.g., electricity, roads, housing, water, and sanitation), poor financial management and the inability to execute approved strategies, plans, and programs. This article focused on the municipalities in the Gauteng Province of South Africa and the main objective was to answer the survey question: What prevents Gauteng municipalities to successfully execute its strategies and what can be done to address the situation? The research objectives were firstly, to review the literature and determine the key enablers required for successful strategy execution; secondly, to analyze the findings of the empirical research and to make recommendations towards the improvement of strategy execution within Gauteng municipalities. The third and final objective was to develop an integrated operating framework for strategy execution in Gauteng municipalities. The article concluded by making recommendations towards the improvement of strategy execution within municipalities and developing an integrated operating framework for strategy execution. The results of the literature review as well as the empirical research were taken into account during the development of the integrated operating framework.
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Mle, T. R. "Potential Benefits of Monitoring and Evaluation as a Tool in the South African Local Government Spheres." Africa’s Public Service Delivery and Performance Review 2, no. 1 (March 1, 2014): 56. http://dx.doi.org/10.4102/apsdpr.v2i1.43.

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Public institutions exist for the public good and employ public officials to perform duties aimed at providing a better life for all. The Constitution of the Republic of South Africa, 1996 requires that the public service maintains a high standard of professional ethics, use resources efficiently and effectively, and provide services equitably. When the new political dispensation came into being in 1994 in South Africa, the newly-elected government committed itself to ensuring a better life for all through the provision of services, for example water and electricity supply, sanitation, and houses, etc. To this end, policies and programmes were put in place. However, the challenge that faces the government is the implementation of these policies and programmes which largely remains unsatisfactory. Systems of reporting and performance are, in the main, weak. To address this short-coming, therefore, government came up with the concept of monitoring and evaluation of the implementation of policies and programmes to the extent of creating a new department of Performance Monitoring and Evaluation in the Presidency. Key to the effective implementation of government policies and programmes is the introduction of a tool to ensure that such policies and programmes do not gather dust. This paper therefore, posits how such a tool can have potential benefits in the local government sphere and be a panacea to the ills of this sphere which is characterized by violent service delivery protests through which communities express their dissatisfaction at the non-delivery of essential services. <br /><br />
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Dlamini, Nomaswazi. "Service delivery protests and its impact on the relevance of the African National Congress-led government in South Africa." Ubuntu : Journal of Conflict Transformation 6, no. 2 (December 13, 2017): 89–109. http://dx.doi.org/10.31920/2050-4950/2017/v6n2a5.

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Langa, Malose, and Peace Kiguwa. "Violent masculinities and service delivery protests in post-apartheid South Africa: A case study of two communities in Mpumalanga." Agenda 27, no. 1 (March 2013): 20–31. http://dx.doi.org/10.1080/10130950.2013.793897.

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Twala, Chitja. "The Causes and Socio-political Impact of the Service Delivery Protests to the South African Citizenry: A Real Public Discourse." Journal of Social Sciences 39, no. 2 (May 2014): 159–67. http://dx.doi.org/10.1080/09718923.2014.11893279.

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Mbazira, Christopher. "Service Delivery Protests, Struggle for Rights and the Failure of Local Democracy in South Africa and Uganda: Parallels and Divergences." South African Journal on Human Rights 29, no. 2 (January 2013): 251–75. http://dx.doi.org/10.1080/19962126.2013.11865074.

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29

Lei, Ya-Wen. "Delivering Solidarity: Platform Architecture and Collective Contention in China’s Platform Economy." American Sociological Review 86, no. 2 (February 12, 2021): 279–309. http://dx.doi.org/10.1177/0003122420979980.

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This study examines how and when labor control and management leads to collective resistance in China’s food-delivery platform economy. I develop the concept of “platform architecture” to examine the technological, legal, and organizational aspects of control and management in the labor process and the variable relationships between them. Analyzing 68 in-depth interviews, ethnographic data, and 87 cases of strikes and protests, I compare the platform architecture of service and gig platforms and examine the relationship between their respective architecture and labor contention. I argue that specific differences in platform architecture diffuse or heighten collective contention. Within the service platform, technological control and management generates work dissatisfaction, but the legal and organizational dimensions contain grievances and reduce the appeal of, and spaces for, collective contention. Conversely, within the gig platform, all three dimensions of platform architecture reinforce one another, escalating grievances, enhancing the appeal of collective contention, and providing spaces for mobilizing solidarity and collective action. As a result, gig platform couriers are more likely to consider their work relations exploitative and to mobilize contention, despite facing higher barriers to collective action due to the atomization of their work.
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Reddy, Purshottama S., and Jayanathan Govender. "Democratic decentralisation, citizen engagement and service delivery in South Africa: A critique of legislative and policy considerations." Africanus: Journal of Development Studies 43, no. 1 (November 14, 2018): 78–95. http://dx.doi.org/10.25159/0304-615x/5080.

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Negotiations to restructure and transform local government in South Africa commenced in 1993. Key roleplayers and stakeholders in local government were instrumental in adopting a negotiated local government model comprising three distinct phases during the constitutional development process. The Local Government Transition Act, 1993 (Act 209 of 1993) facilitated the process for the introduction of transitional local and metropolitan councils which constituted the first phase. Local government elections were held for the first time in November 1995 and May/June 1996 in seven provinces (and thereafter Western Cape and KwaZulu-Natal) constituted the second phase. Three fundamental legislative enactments, i.e. Local Government: Municipal Demarcation Act, 1998 (Act 27 of 1998); Local Government Municipal Structures Act, 1998 (Act 117 of 1998) and the Local Government: Municipal Systems Act, 2000 (Act 32 of 2000), were critical to the final phase. Elections held in December 2000 marked the end of the transition period resulting in a reduction of municipalities from 843 to 283. There were two successful local government elections held thereafter on 26 March 2006 and more recently on 18 May 2011. Regular elections and the plethora of legislation introduced to consolidate the new dispensation have resulted in local democracy and decentralization being deeply rooted in the local governance system. The latter is an integral component of the local governance policy framework as the country has a diverse population of almost 50 million people. It is believed that a democratic and decentralised governance system will promote local development, address poverty reduction, facilitate civic engagement and ensure national integration. Local democracy, introduced seventeen years ago following the ushering in of the developmental state in 1994, has since been tried and tested. Despite ‘world class’ legislation and a ‘best practice’ local governance system, which has as its basis people centred development, engagement and decentralisation, several governance challenges has emerged. This includes inter alia, unfunded mandates; rampant corruption and nepotism;violent service delivery protests; capacity constraints; crime, lack of communication, transparency and accountability; limited civic engagement and a significant number of municipalities that are not financially viable. These issues will have to be addressed if Chapter 7 of the Constitution has to become more meaningful to the majority of the populace in terms of discharging its developmental mandate.
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van der Waldt, Gerrit, David J. Fourie, and Gerda van Dijk. "Senior manager competency profiling: The case of local government sector in the emerging country." Journal of Governance and Regulation 10, no. 4 (2021): 15–26. http://dx.doi.org/10.22495/jgrv10i4art2.

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Local, district, and metropolitan municipalities as spheres of government should deploy a highly competent and professional management corps to address complex integrated development planning demands, local service delivery issues, and various governance-related dynamics (Polo & Kantola, 2019). However, official oversight, performance reports, and media scrutiny regularly reveal that the current South African situation fails to meet these requirements. Corruption, maladministration, political factionalism, and managerial incompetence have led to violent public protests (SACN, 2016). This paper assesses the current competency profile of senior managers in the South African local government sector, focusing on their integrated development planning responsibilities. The methodology followed a qualitative design involving an intensive literature review on international management competency models, document analyses to assess official statutory and regulatory prescriptions for senior managers, and semi-structured interviews with senior managers in sampled municipalities. The study established that most challenges faced by municipalities stem from a lack of senior management competency. Recommendations are made to address the current competency deficit.
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O'Sullivan, Siobhan. "Land and justice in South Africa." Boolean: Snapshots of Doctoral Research at University College Cork, no. 2010 (January 1, 2010): 135–39. http://dx.doi.org/10.33178/boolean.2010.31.

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When Nelson Mandela took office on 10th May 1994 as South Africa’s first democratic president, he pledged that out of “an extraordinary human disaster” would come “a society of which all humanity will be proud”. Since then, South Africa has been praised for overcoming racial division and hatred in a peaceful manner while developing economic growth. This positive picture of post-apartheid South Africa has been compromised in recent years by rising crime, xenophobic violence, unemployment, and service-delivery protests. My research looks at how the new democracy has redistributed land and why less than 1% of the population still own the majority of the land. To understand the slow pace of land reform, I have examined the policies of the ANC, the polarised public debates on land reform, and the constraints on economic transformation. In order to achieve justice and ultimately reconciliation, problems with redistribution must be addressed. This requires not ...
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Masegare, Peter, and Mpho Ngoepe. "A framework for incorporating implementation indicators of corporate governance for municipalities in South Africa." Corporate Governance: The International Journal of Business in Society 18, no. 4 (August 6, 2018): 581–93. http://dx.doi.org/10.1108/cg-11-2016-0216.

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Purpose This paper aims to develop a framework for incorporating implementation indicators of corporate governance for municipalities in South Africa. In South Africa, there is a corporate governance framework (King III report) that is regarded as a seminal work applicable to both the public and private sectors. Despite its existence, municipalities still struggle to provide services to the citizens due to poor implementation. The poor corporate governance implementation in municipalities led to several issues such as loss of credibility for local government, little interests from investors to invest in municipalities, service delivery protests from communities, maladministration and unexpected change of leadership in municipalities without succession planning in South Africa. Design/methodology/approach The study conducted literature review to demonstrate the need for a framework to implement corporate governance in South Africa. Findings It is evident from the study that the municipal sector could improve its performance and practices of corporate governance, if the underpinning framework is adopted and implemented as a sector framework. The integration of governance elements during the development of the municipal sector integrated development plan (IDP) will facilitate a coherent base for good governance implementation practices. Research limitations/implications This research would go a long way in bringing out the anomalies that paralyse municipalities, the root causes of inefficiency and possible ways to rectify them. Practical implications This study offers a framework that can help the local government sector to improve on service delivery. Implementation of the framework can also assist municipalities in obtaining clean audits from the supreme audit institutions in their respective countries. Social implications The study has a huge social impact as it would help municipal officials take notice of the issues raised and act accordingly thus improving the life of citizenry. Originality/value This study adds value to the existing theoretical and conceptual issues that form the ongoing discourse on the implementation of corporate governance in local government, especially in South Africa, as the country is characteristic by corruption and maladministration.
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De Juan, Alexander, and Eva Wegner. "Social Inequality, State-centered Grievances, and Protest: Evidence from South Africa." Journal of Conflict Resolution 63, no. 1 (August 16, 2017): 31–58. http://dx.doi.org/10.1177/0022002717723136.

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What role does horizontal social inequality play for political protest in middle-income countries? We argue that public social service provision is an important driver of state perceptions. When a state fails to deliver services in an equitable manner, trust in institutions erodes and protest becomes more likely. We use a mixed methods design to investigate this argument in South Africa. First, we combine police event records with census data to estimate correlations between service inequality and protests. Second, we draw on an opinion survey with 27,000 respondents to investigate the suggested mechanism linking social inequality to protest through political attitudes. Third, we focus on qualitative protest accounts in two areas identified by a matching approach to assess the plausibility of our quantitative findings. Throughout these analyses, we document a robust association between horizontal social inequality and protest.
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Mamokhere, John. "Evaluating the Impact of Service Delivery Protests in Relation to Socio-Economic Development: A Case of Greater Tzaneen Local Municipality, South Africa John Mamokhere." African Journal of Development Studies (formerly AFFRIKA Journal of Politics, Economics and Society) Si, no. 1 (March 6, 2021): 79–96. http://dx.doi.org/10.31920/2634-3649/2021/sin1a5.

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Du Preez, Hanneke, and Jacqueline Stoman. "An analysis of current tax revolt factors in South Africa." Meditari Accountancy Research 28, no. 3 (November 18, 2019): 455–83. http://dx.doi.org/10.1108/medar-04-2018-0327.

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Purpose The purpose of this study is to determine whether the factors once identified through literature and compared to the current situation in South Africa could predict the possibility of a tax revolt in South Africa. South Africans are experiencing frequent increases in taxes on already overburdened taxpayers, corruption, a lack of service delivery by the government and high unemployment rates. South Africa has seen an increased amount of protests relating to taxes, corruption and a lack of basic services. Design/methodology/approach In total, 12,000 Twitter feeds were collected from 14 February 2017 to 1 March 2017, the period before, during and after the South African National Budget Speech on 22 February 2017. The feeds were analysed using a thematic analysis. The emerging themes were identified as factors present in South Africa that may predict a possible tax revolt. Findings The factors found to be present in South Africa are: F1-failure of government to address the imminent collapse, F2-significant number of people with substantial debt, F3-onerous tax systems, including many different types of taxes, F4-high number of unemployed people, F5-education frustration, F6-increase in tax rates on citizens already overburdened by current taxes, F7-poor quality of governors, and performance of the country’s leaders and administration, including fraud and F8-wastefulness. Originality/value The value of the study is, first to contribute to the existing academic literature examining the factors that are likely to indicate a tax revolts. Second, the study uses an innovative data source, namely, tweets, to examine the climate for a possible tax revolt in South Africa.
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Ruzza, Carlo. "The Italian Antiracist Movement Between Advocacy, Service Delivery, and Political Protest." International Journal of Sociology 38, no. 2 (July 2008): 54–62. http://dx.doi.org/10.2753/ijs0020-7659380204.

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Matos, Paulo, José Rufino, and Rui Lopes. "An Architecture for Reliable Transportation of Delicate Goods." Sensors 21, no. 8 (April 9, 2021): 2645. http://dx.doi.org/10.3390/s21082645.

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Adequate conditions are critical to avoiding damage or degradation of products during transportation, especially in the case of delicate goods like food products, live animals, precision machinery or art items, among others. The damages are not always readily identified: sometimes they are only detected several days or weeks after the merchandise has been delivered. Moreover, it may be hard to assess if the problems resulted from the transport conditions, and it may be even harder to prove it, making it difficult to determine and assign responsibilities. Also, transport is a global business, typically involving different companies and means (truck, train, plane, ship, …). Usually, customers hire the service to a single commercial entity, but the service is performed by several companies, like transporters, stockists and dispatchers. To know whether the transport requirements are fulfilled or not is thus essential to assessing responsibilities and encouraging compliance by all the players in the process. In this paper, the authors propose an architecture that allows certifying, in an exempt manner, the conditions under which the transport of sensitive goods are carried out. In case of compliance, it protects the entities of the transport chain and ensures the customer that the merchandise has not been subject to conditions that may have affected its integrity or quality. If problems are detected, it allows to identify the non-compliant players and to assign responsibilities. The solution is based on ultra-low-power, low-cost devices (equipped with several sensors, a real-time clock, and Bluetooth Low Energy services), a mobile application and several cloud services (including a Coordinated Universal Time service).
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Bieling, Hans-Jürgen, and Christina Deckwirth. "Privatising public infrastructure within the EU: the interaction between supranational institutions, transnational forces and national governments." Transfer: European Review of Labour and Research 14, no. 2 (January 1, 2008): 237–57. http://dx.doi.org/10.1177/102425890801400206.

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Building on research on ten European Union Member States, this article assesses the role of the EU as a driver of privatisation processes in five infrastructure sectors - telecommunications, postal services, railway transport, and energy and water services. Despite national path dependencies - such as economic structures, legal traditions and social forces - the EU is becoming increasingly influential in implementing a specific European regulatory model and thus is generating an emerging European infrastructure market. In spite of their success as global players, the new infrastructure transnational corporations have failed to deliver properly functioning services and to provide decent working conditions. Although political will on the European level to continue the liberalisation process stands firm, conflicts between national governments and the European Commission as well as an increasing Europeanisation of local and national social protests could undermine this consensus.
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Juwenie Mangiri. "PERLINDUNGAN KONSUMEN TERHADAP PEMASANGAN IKLAN SHORT MESSAGE SERVICE PADA PERUSAHAAN TELEKOMUNIKASI TELKOMSEL DI KOTA MAKASSAR." Paulus Law Journal 1, no. 2 (March 20, 2020): 99–111. http://dx.doi.org/10.51342/plj.v1i2.102.

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The development of information technology now has a significant impact on the development of business transactions in the trading system. One of the application of information technology is in the delivery of advertisements to potential consumers of goods and services through the media Short Message Service (SMS). The usage of SMS media is certainly very beneficial for telecommunications companies and business operators. However, not all the consumers of telecommunications companies feel comfortable with the short message containing the advertisement. In hence, this article analyzes consumer protection against advertising through SMS media at PT Telkomel in Makassar City. This article will also look at the advantages and disadvantages for consumers as a result of advertising through SMS media. The purpose of writing to determine the legal protection of consumers and the advantages and disadvantages for consumers against advertising on PT Telkomsel via SMS in the city of Makassar. The result of the study indicate that consumer protection protects consumers from the actions of business actors who in adversiting their products throught SMS have violated consumer rights which are cleary regulated concerning Consumer Protection, and know that the existens of advertisements through SMS in more harmful consumers especially in terms of consumer privacy.
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Niles-Yokum, Kelly. "THE INTERSECTION OF VULNERABILITY AND OLD AGE: ETHICAL CONSIDERATIONS FOR LONG-TERM SERVICES AND SUPPORTS." Innovation in Aging 3, Supplement_1 (November 2019): S238. http://dx.doi.org/10.1093/geroni/igz038.890.

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Abstract This session focuses on ethical considerations in the context of long-term services and supports (LTSS) for vulnerable older adults. Long-term supports for vulnerable older adults can no longer adhere to a “one-sized fits all” solution. We will explore the intersection of vulnerability, old age, and community which present a myriad of ethical issues in both the planning and delivery of supports for older adults. The quest for a just society goes beyond understanding and considering the critical issues of the vulnerability of older adults in our society in that this pursuit provides a pathway to develop and implement programs and services that allow all of us the opportunity to live in a world that both protects and can provide the opportunity for self determination and dignity.
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Shanthi, P., and A. Umamakeswari. "Efficient top representative for multi-authorship encrypted cloud data to assist cognitive search." Journal of Intelligent & Fuzzy Systems 39, no. 6 (December 4, 2020): 8079–89. http://dx.doi.org/10.3233/jifs-189130.

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Cloud computing is gaining ground in the digital and business world. It delivers storage service for user access using Internet as a medium. Besides the numerous benefits of cloud services, migrating to public cloud storage leads to security and privacy concerns. Encryption method protects data privacy and confidentiality. However, encrypted data stored in cloud storage reduces the flexibility in processing data. Therefore, the development of new technologies to search top representatives from encrypted public storage is the current requirement. This paper presents a similarity-based keyword search for multi-author encrypted documents. The proposed Authorship Attribute-Based Ranked Keyword Search (AARKS) encrypts documents using user attributes, and returns ranked results to authorized users. The scheme assigns weight to index vectors by finding the dominant keywords of the specific authority document collection. Search using the proposed indexing prunes away branches and processes only fewer nodes. Re-weighting documents using the relevant feedback also improves user experience. The proposed scheme ensures the privacy and confidentiality of data supporting the cognitive search for encrypted cloud data. Experiments are performed using the Enron dataset and simulated using a set of queries. The precision obtained for the proposed ranked retrieval is 0.7262. Furthermore, information leakage to a cloud server is prevented, thereby proving its suitability for public storage.
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Nukavarapu, Nivedita, and Surya Durbha. "STOCHASTIC COLOURED PETRINET BASED HEALTHCARE INFRASTRUCTURE INTERDEPENDENCY MODEL." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XLI-B8 (June 22, 2016): 223–29. http://dx.doi.org/10.5194/isprsarchives-xli-b8-223-2016.

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The Healthcare Critical Infrastructure (HCI) protects all sectors of the society from hazards such as terrorism, infectious disease outbreaks, and natural disasters. HCI plays a significant role in response and recovery across all other sectors in the event of a natural or manmade disaster. However, for its continuity of operations and service delivery HCI is dependent on other interdependent Critical Infrastructures (CI) such as Communications, Electric Supply, Emergency Services, Transportation Systems, and Water Supply System. During a mass casualty due to disasters such as floods, a major challenge that arises for the HCI is to respond to the crisis in a timely manner in an uncertain and variable environment. To address this issue the HCI should be disaster prepared, by fully understanding the complexities and interdependencies that exist in a hospital, emergency department or emergency response event. Modelling and simulation of a disaster scenario with these complexities would help in training and providing an opportunity for all the stakeholders to work together in a coordinated response to a disaster. The paper would present interdependencies related to HCI based on Stochastic Coloured Petri Nets (SCPN) modelling and simulation approach, given a flood scenario as the disaster which would disrupt the infrastructure nodes. The entire model would be integrated with Geographic information based decision support system to visualize the dynamic behaviour of the interdependency of the Healthcare and related CI network in a geographically based environment.
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Nukavarapu, Nivedita, and Surya Durbha. "STOCHASTIC COLOURED PETRINET BASED HEALTHCARE INFRASTRUCTURE INTERDEPENDENCY MODEL." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XLI-B8 (June 22, 2016): 223–29. http://dx.doi.org/10.5194/isprs-archives-xli-b8-223-2016.

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The Healthcare Critical Infrastructure (HCI) protects all sectors of the society from hazards such as terrorism, infectious disease outbreaks, and natural disasters. HCI plays a significant role in response and recovery across all other sectors in the event of a natural or manmade disaster. However, for its continuity of operations and service delivery HCI is dependent on other interdependent Critical Infrastructures (CI) such as Communications, Electric Supply, Emergency Services, Transportation Systems, and Water Supply System. During a mass casualty due to disasters such as floods, a major challenge that arises for the HCI is to respond to the crisis in a timely manner in an uncertain and variable environment. To address this issue the HCI should be disaster prepared, by fully understanding the complexities and interdependencies that exist in a hospital, emergency department or emergency response event. Modelling and simulation of a disaster scenario with these complexities would help in training and providing an opportunity for all the stakeholders to work together in a coordinated response to a disaster. The paper would present interdependencies related to HCI based on Stochastic Coloured Petri Nets (SCPN) modelling and simulation approach, given a flood scenario as the disaster which would disrupt the infrastructure nodes. The entire model would be integrated with Geographic information based decision support system to visualize the dynamic behaviour of the interdependency of the Healthcare and related CI network in a geographically based environment.
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Urban, Boris, and Mmapoulo Lindah Nkhumishe. "Public sector entrepreneurship in South Africa." Journal of Entrepreneurship and Public Policy 8, no. 4 (December 2, 2019): 500–512. http://dx.doi.org/10.1108/jepp-08-2019-112.

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Purpose Many unanswered questions remain regarding the authors’ understanding of how entrepreneurship can be fostered in the public sector. To fill this knowledge gap, the purpose of this paper is to conduct an empirical investigation to determine the relationship between different organisational factors and entrepreneurial orientation (EO) in the South African public sector. Design/methodology/approach Primary data are sourced from middle-level managers at municipalities in the three largest provinces across South Africa. Hypotheses are statistically tested using regression analyses. Findings Results reveal that the organisational antecedents of structure and culture explain a significant amount of variation in the EO dimensions of innovativeness, risk taking and proactiveness. Additionally, the findings on organisational rewards converge with an emerging stream of research which highlights that while rewards works well to motivate individuals in the private sector, they are negatively correlated with entrepreneurship in the public sector. Research limitations/implications The study implications relate to the efficiency and effectiveness of service delivery of municipalities in South Africa. Due to increases in community protest actions, it is necessary not only to maximise efficiency in the provision of services, but also to innovate and be proactive in order to achieve more with less resources. Originality/value By investigating previously unrelated factors in the public sector, the authors create closer conceptual and empirical links between the role of organisational factors and each of the EO dimensions. Furthermore, the study takes place in a relatively under-researched entrepreneurship and public sector context.
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Ferman, Barbara. "Culture Wars and Local Politics. Edited by Elaine B. Sharp. Lawrence: University Press of Kansas, 1999. 250p. $35.00 cloth, $16.95 paper." American Political Science Review 95, no. 1 (March 2001): 221–22. http://dx.doi.org/10.1017/s0003055401442018.

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Although political conflict is certainly no stranger to U.S. cities, the contributors to Culture Wars suggest that a new kind of conflict, heavily embued with moral overtones, is surfacing with more frequency on the urban landscape. Battles over abortion, gay and lesbian rights, hate crimes, and the like, are taking their place along side the more traditional disputes associated with service delivery, economic develop- ment, and redistribution of resources. The morality-based nature of these new culture wars has, according to the contributors, created a new type of politics that is evidenced in the way issues are presented, debated, and resolved. These differences are a function of the passion associated with moral claims, the involvement of religious organizations, and the use of nonconventional protest tactics that can be fairly aggressive. These differences between how culture wars play out and politics as usual may render existing theories of local politics insufficient.
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Molefe, Lebohang, and Nina Overton-de Klerk. "COMMUNITY PERCEPTIONS OF WARD COUNCILLORS’ COMMUNICATION IN SERVICE DELIVERY PROTEST AREAS: THE DESIRABILITY OF A STRATEGIC COMMUNICATION APPROACH." COMMUNITAS 24, no. 1 (November 7, 2019): 1–18. http://dx.doi.org/10.18820/24150525/comm.v24.3.

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Holm-Hansen, Jørn, Mikkel Berg-Nordlie, Aadne Aasland, and Linda Cook. "Welfare Reform, Protest and Stability in the Light of Reforms of Old-Age Pensions, Housing and Primary Education." Russian Politics 4, no. 3 (September 27, 2019): 354–74. http://dx.doi.org/10.1163/2451-8921-00403004.

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Meeting popular expectations for social welfare delivery is one of the pillars upon which the current Russian regime bases its legitimacy. At the same time, the authorities try to transfer responsibility and costs to citizens and transfer service delivery to commercial actors. This article addresses the relationship between welfare reform and political stability in Russia. The discussion is based upon case studies of three large-scale reforms of pension, education and housing policies in 2014–2019. The reforms are analyzed in the light of mechanisms often referred to as “neo-liberal”: public budgets are relieved by making citizens pay more out of their own pockets, and tasks that used to be public are transferred to non-state actors or people’s self-organizing. The article identifies how the population reacts to the introduction of such mechanisms. It discusses the extent to which core reform mechanisms are challenged and original reforms modified in response to resistance.
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Cheung, Anthony B. L. "Hong Kong's Post-1997 Institutional Crisis: Problems of Governance and Institutional Incompatibility." Journal of East Asian Studies 5, no. 1 (April 2005): 135–67. http://dx.doi.org/10.1017/s1598240800006287.

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The protest by over half a million people on July 1, 2003, unleashed the most serious crisis of governance in Hong Kong since its retrocession to China in 1997. Triggered by the government's attempt to legislate new national security legislation, it exposed more fundamental institutional defects of an increasingly weakened government. This article puts forward two arguments. First, the political logic of the pre-1997 period was not compatible with the post-1997 political environment and public sentiment, resulting in a widening cognitive gap between government and people. Second, the former colonial administration, despite its non-democratic nature, was able to secure sufficient public acquiescence and acceptance through economic performance and service delivery. The new government was constrained by both economic and fiscal difficulties and unexpected social crises. A declining capacity to perform effectively had further eroded public support. Attempted reforms of the bureaucracy and the introduction of a new ministerial system had caused greater political-administrative disjunction and actually compounded the crisis of governance.
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Jaligot, Rémi, and Jérôme Chenal. "Stakeholders’ Perspectives to Support the Integration of Ecosystem Services in Spatial Planning in Switzerland." Environments 6, no. 8 (July 26, 2019): 88. http://dx.doi.org/10.3390/environments6080088.

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Integrating the concept of ecosystem services (ES) into spatial planning is an opportunity to make land use and management choices that maximize the delivery of multiple ES. The assessment of social demand can be useful for the identification of priority areas or potential conflicts among stakeholders. We used Q-methodology to understand stakeholder perspectives on ES to facilitate their integration into spatial planning in the canton of Vaud, Switzerland. Three perspectives, utilitarian, cultural and protective, were analyzed and used to discuss potential implications for spatial planning. First, ecosystem multifunctionality and synergies among ES should be emphasized. Second, the food production system should move away from a productive-only approach, to a system that protects soils and their functions. Providing a paradigm change, arable land could be protected to the same level as forests and farmers could be incentivized further to change their practices. Finally, our findings show a potential over-interpretation of the importance of cultural ES in current planning policies, as most participants would be ready to change their behaviors to preserve biological functions. It would be useful to conduct a similar study in other cantons to ensure that the results are fully representative of the current situation in Switzerland.
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