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Journal articles on the topic 'Service delivery'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Kavanagh, Steve, and Fiona Hawker. "The fall and rise of the South Australian telepsychiatry network." Journal of Telemedicine and Telecare 7, no. 2_suppl (2001): 41–43. http://dx.doi.org/10.1258/1357633011937083.

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The Rural and Remote Mental Health Service (RRMHS) has delivered telepsychiatry services through the use of videoconferencing to South Australian communities since May 1994. The survivability of the service results from a combination of factors that have seen the RRMHS expand to 48 centres and deliver an average of 100 clinical sessions a month. The key factors responsible for the success of the service lie in the model of service delivery, management support, and the implementation of a system for the scheduling and reporting of videoconference activity. The current model of service delivery

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Rachmi, Irsafanti, Edhie Budi Setiawan, Yosi Pahala, Veronica Veronica, and Ferdy Trisanto Setiawan. "Customer Service and Delivery Service Quality of Delivery Service Companies." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 11, no. 2 (2024): 153. http://dx.doi.org/10.54324/j.mtl.v11i2.1384.

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The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and

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Talib, Muhammad Adeel, Muhammad Nabeel Talib, and Madiha Akhtar. "Service Packaging: A Pattern Based Approach Towards Service Delivery." Computer and Information Science 12, no. 2 (2019): 14. http://dx.doi.org/10.5539/cis.v12n2p14.

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Authentication, authorization, billing and monitoring are all common service delivery functions that are generally required to be added on to core business services in order for them to be delivered online commercially. Extending core services with these service delivery functions requires considerable effort if implemented ground-up and can be subject to limitations if outsourced to a service broker or a conventional middleware platform. Because of the ubiquitous nature of these service delivery functions, we see them as reusable patterns for service delivery. In this paper we have introduce

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Lawson-Body, Assion, Laurence Mukankusi, and Glenn Miller. "An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis." Journal of Service Science (JSS) 1, no. 1 (2008): 75–82. http://dx.doi.org/10.19030/jss.v1i1.4303.

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E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government service delivery. This paper examines the effectiveness of website-supported Balanced Scorecards four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data

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Kernaghan, Kenneth. "Moving towards the virtual state: integrating services and service channels for citizen-centred delivery." International Review of Administrative Sciences 71, no. 1 (2005): 119–31. http://dx.doi.org/10.1177/0020852305051688.

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Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political/legal, structural, operational/managerial and cultural ones. The means of overcoming these barriers include such approaches as creating new service d

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Ayieko, Emily Nyanchoka, and Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 2, no. 4 (2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violen

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Bombeld, Madeleine. "We Deliver! Randall Express Delivery Service." Journal of Access Services 5, no. 1-2 (2008): 343–48. http://dx.doi.org/10.1080/15367960802199158.

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8

Leynes, Evelyn A. "QUALITY STUDENT SERVICES DELIVERY FOR MINDORO AND MARINDUQUE STATE COLLEGES." International Journal of Research -GRANTHAALAYAH 7, no. 6 (2019): 93–106. http://dx.doi.org/10.29121/granthaalayah.v7.i6.2019.763.

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This study looked into the profile of the program implementers in terms of age, sex, and educational attainment, number of years as service practitioners and trainings and seminars attended. Likewise it also covered the assessment on the different institutional programs and services which include admission services, guidance and counseling services, scholarship and financial assistance, food services, health services, library services and student housing. The integration of innovative practices in the delivery of quality student services were also determined. Research design was descriptive wi

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Securato, Camila Rocha Tafarello, Claudio Felisoni De Angelo, and Victor Ragazzi Isaac. "Consumer engagement in the sharing economy: a perspective in the crowdsourced delivery services." International Journal of Scientific Management and Tourism 9, no. 6 (2023): 3674–706. http://dx.doi.org/10.55905/ijsmtv9n6-022.

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The sharing economy (SE) is becoming increasingly popular, yet it is not fully theorized. SE is defined as an activity whereby a platform provider links a consumer that aims to temporarily utilize assets with a peer service provider who grants access to these assets and with this delivers the core service, replacing ownership, the SE is projected to grow from $15 billion in 2014 to $335 billion in 2025. This article examines consumer engagement in the context of service sharing, more specifically, crowdsourced delivery platforms via an interpretive study of the leading Brazilians platforms, iF

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Iranmanesh, Saeid, and Raad Raad. "A Novel Data Forwarding Strategy for a Drone Delay Tolerant Network with Range Extension." Electronics 8, no. 6 (2019): 659. http://dx.doi.org/10.3390/electronics8060659.

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Amazon, Uber Eats, and United Parcel Service (UPS) are planning to launch drone delivery services in the near future. Indeed, recently, Google has received Federal Aviation Administration (FAA) approval for its Wings delivery platform. Amazon claims that a drone logistics network is more cost-efficient and quicker than a motor vehicle delivery network. In this paper, we propose a data delivery service by the drone network in addition to parcel delivery. We propose Heuristic Flight Path Planning (HFPP) that plans a drone’s flight path based on parcel delivery destination as well as data deliver

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Hockey, Julie Michelle. "Transforming library enquiry services: anywhere, anytime, any device." Library Management 37, no. 3 (2016): 125–35. http://dx.doi.org/10.1108/lm-04-2016-0021.

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Purpose – The purpose this paper is to outline how the University of South Australia Library transformed its enquiry services by replacing fixed service desks with a blend of virtual and on demand services. Design/methodology/approach – Outlines the drivers for change, implementation approach and partnerships developed in order to change practices and use technology to deliver proactive services. Findings – The new model enables staffing and workflow efficiencies allowing the service to be delivered sustainably. It is anticipated that it will increase the Library’s visibility and accessibility

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Samanta, Swadesh Kumar, John Woods, and Mohammed Ghanbari. "Automatic Language Translation." International Journal of Technology and Human Interaction 7, no. 1 (2011): 1–18. http://dx.doi.org/10.4018/jthi.2011010101.

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In this paper, the authors demonstrate that language diversity imposes a significant barrier in message communication like Short Messaging Service (SMS). SMS and other messaging services, including Multimedia Messaging Service (MMS) and e-mail, are widely used for person-to-person and Business-to-Consumer (B2C) communications due to their reach, simplicity and reliability of delivery. Reach and service delivery can be further enhanced if the message is delivered in the recipient’s preferred language. Using language translation software and a database server, the authors show that the messages

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Whittaker, Chris. "Service Delivery." Australian Journal of Public Administration 58, no. 3 (1999): 128. http://dx.doi.org/10.1111/1467-8500.00120.

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Hawkes, David. "Service Delivery." Australian Journal of Public Administration 59, no. 3 (2000): 124–25. http://dx.doi.org/10.1111/1467-8500.00174.

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Patricia, Beattie Jung. "Service Delivery." Reproductive Health Matters 1, no. 2 (1993): 130–37. http://dx.doi.org/10.1016/0968-8080(93)90028-r.

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Emanuel, Linda L. "Service Delivery." Clinics in Geriatric Medicine 20, no. 4 (2004): 715–16. http://dx.doi.org/10.1016/j.cger.2004.07.016.

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Palikhe, Amin. "Cats-Behavior Model Illustrating the Servqual of Public Service Delivery in Nepalese Context." Kalika Journal of Multidisciplinary Studies 6, no. 1 (2024): 168–82. https://doi.org/10.3126/kjms.v6i1.72370.

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There are numerous models of quality service delivery that are now in use, highlighted on SERVQUAL dimensions that measures quality of service offered by various social or nonprofit and profit oriented organization. The purpose of this article is to develop a typologically modified model for measuring the quality of services deliver in Nepalese context. Therefore, typological modification methodological approach has been used to conceptualize the SERVQUAL model to CATS-Behavior model. In order to assure appropriate, efficient, and effective service delivery, this study develops a typologically

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Evelyn, A. Leynes. "QUALITY STUDENT SERVICES DELIVERY FOR MINDORO AND MARINDUQUE STATE COLLEGES." International Journal of Research - Granthaalayah 7, no. 6 (2019): 93–106. https://doi.org/10.5281/zenodo.3262197.

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This study looked into the profile of the program implementers in terms of age, sex, and educational attainment, number of years as service practitioners and trainings and seminars attended. Likewise it also covered the assessment on the different institutional programs and services which include admission services, guidance and counseling services, scholarship and financial assistance, food services, health services, library services and student housing. The integration of innovative practices in the delivery of quality student services were also determined. Research design was descriptive wi

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19

Beckingsale, Louise, Kirsty Fairbairn, and Caroline Morris. "Integrating dietitians into primary health care: benefits for patients, dietitians and the general practice team." Journal of Primary Health Care 8, no. 4 (2016): 372. http://dx.doi.org/10.1071/hc16018.

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ABSTRACT INTRODUCTION Dietetic service delivery in primary health care is an emerging area of dietetic practice in New Zealand. AIM This paper aims to describe the dietetic services being delivered in this setting and dietitians’ perceptions of the factors that have an effect on their ability to deliver an optimal service. METHODS Individual, qualitative, semi-structured, face-to-face interviews were conducted with 12 primary healthcare dietitians from a range of age, ethnicity and professional backgrounds. Interviews were audio-recorded, transcribed verbatim and analysed using inductive thema

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Vyas-Doorgapersad, Shikha. "A continued struggle for deserving effective services in South African municipalities." Edelweiss Applied Science and Technology 9, no. 4 (2025): 617–30. https://doi.org/10.55214/25768484.v9i4.6035.

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The socioeconomic demography of a municipality impacts the delivery of services within its areas of jurisdiction. In the case of South African municipalities, this statement is evidenced by poverty, unemployment, and service delivery protests. This situation is observed from the perspective of community members, who are the end users of unsatisfactory services. From the municipal viewpoint, the lack of financial, human, and infrastructural resources contributes to ineffective service delivery. The fact remains that municipalities are failing to deliver on their mandate of effective and efficie

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Bulos, Renejoy M. "Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines." Psychology and Education Journal 58, no. 1 (2021): 5478–87. http://dx.doi.org/10.17762/pae.v58i1.2164.

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Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the

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22

Uyiomendo, Efosa E., and Markeset Tore. "Subsea maintenance service delivery." Journal of Quality in Maintenance Engineering 21, no. 1 (2015): 34–54. http://dx.doi.org/10.1108/jqme-11-2013-0071.

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Purpose – The purpose of this paper is to propose a multi-variable analysis (MVA) model for predicting potential delays in the delivery of subsea inspection, maintenance and repair (IMR) services. Design/methodology/approach – Based on data from 351 subsea IMR service jobs executed between 2006 and 2008, a MVA model is proposed for predicting the potential delays in the delivery of IMR services in different plausible scenarios. Findings – A model for predicting the delays in IMR service delivery, based on four practical variables that are readily available during the planning phase, was develo

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Davenport, Tracey A., Vanessa Wan Sze Cheng, Frank Iorfino, et al. "Flip the Clinic: A Digital Health Approach to Youth Mental Health Service Delivery During the COVID-19 Pandemic and Beyond." JMIR Mental Health 7, no. 12 (2020): e24578. http://dx.doi.org/10.2196/24578.

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The demand for mental health services is projected to rapidly increase as a direct and indirect result of the COVID-19 pandemic. Given that young people are disproportionately disadvantaged by mental illness and will face further challenges related to the COVID-19 pandemic, it is crucial to deliver appropriate mental health care to young people as early as possible. Integrating digital health solutions into mental health service delivery pathways has the potential to greatly increase efficiencies, enabling the provision of “right care, first time.” We propose an innovative digital health solut

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Dudding, Carol. "Reimbursement and Telepractice." Perspectives on Telepractice 3, no. 2 (2013): 35–40. http://dx.doi.org/10.1044/teles3.2.35.

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Whether in our professional or private lives, we are all aware of the system wide efforts to provide quality healthcare services while containing the costs. Telemedicine as a method of service delivery has expanded as a result of changes in reimbursement and service delivery models. The growth and sustainability of telehealth within speech-language pathology and audiology, like any other service, depends on the ability to be reimbursed for services provided. Currently, reimbursement for services delivered via telehealth is variable and depends on numerous factors. An understanding of these fac

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Officer, Tara N., Marika Tait, Karen McBride-Henry, Laura Burnet, and Benjamin J. Werkmeister. "Mental Health Client Experiences of Telehealth in Aotearoa New Zealand During the COVID-19 Pandemic: Lessons and Implications." JMIR Formative Research 7 (May 26, 2023): e47008. http://dx.doi.org/10.2196/47008.

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Background The COVID-19 pandemic and consequent lockdowns disrupted mental health service delivery worldwide, accelerating the adoption of telehealth services to provide care continuity. Telehealth-based research largely highlights the value of this service delivery method for a range of mental health conditions. However, only limited research exists exploring client perspectives of mental health services delivered via telehealth during the pandemic. Objective This study aimed to increase understanding of the perspectives of mental health clients around services provided via telehealth over th

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Widodo, Tri. "Sistem Pendukung Keputusan untuk Pemilihan Jasa Pengiriman Terbaik pada Bisnis Online Menggunakan Metode SMART dan ROC." Journal of Information Technology, Software Engineering and Computer Science (ITSECS) 2, no. 3 (2024): 121–30. https://doi.org/10.58602/itsecs.v2i3.154.

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Delivery services are services that provide logistics solutions to deliver goods or documents from one location to another efficiently and on time. The main problem in choosing the best delivery service lies in the complexity of assessing various criteria that affect the quality of service. In addition, the information available from service providers is often subjective and does not reflect actual performance, hindering objective decision-making. The choice of delivery service can also be affected by the lack of accurate information about the service's performance, especially if customers onl

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Zhang, Yi-bo. "Study on Chinese O2O Service Users' Oflline Food Service Platform." Global Convergence Research Academy 3, no. 1 (2024): 53–63. http://dx.doi.org/10.57199/jgcr.2024.3.1.53.

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The development of O2O services is only about 10 years old, and there is no company that monopolizes the O2O platform in each field yet. Regarding these problems, O2O platform managers can succeed only when they are accurately aware of the nature of O2O and the company's future development. This study is a study on offiine factors that affect offiine satisfaction and reuse intention using China's offiine O2O delivery platform as a research model. The factors affecting oftline satisfaction were studied by dividing them into oftline service quality and delivery company quality. Oftline service q

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Asu-Okang, Stella. "Management of Support Services and Quality Service Delivery Among Academic Staff in the University of Calabar, Calabar, Nigeria." International Journal of Educational Administration, Planning & Research 11, no. 2 (2019): 19–25. https://doi.org/10.5281/zenodo.5234884.

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<em>The study examined management support services and quality service delivery among academic staff of the University of Calabar, Cross River State, Nigeria. To achieve the aim of this study, two research questions were raised and two hypotheses were formulated to guide the study. A survey research design was adopted for the study. The population of the study comprised all the academic staff in the University of Calabar. The total number of all the academic staff is three thousand eight hundred and sixty (3860). A stratified random sampling technique was used to select a total number of one h

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Smith-MacDonald, Lorraine, Chelsea Jones, Phillip Sevigny, et al. "The Experience of Key Stakeholders During the Implementation and Use of Trauma Therapy via Digital Health for Military, Veteran, and Public Safety Personnel: Qualitative Thematic Analysis." JMIR Formative Research 5, no. 8 (2021): e26369. http://dx.doi.org/10.2196/26369.

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Background Exposure to occupational stressors and potentially psychologically traumatic events experienced by public safety personnel (eg, paramedics, police, fire, and correctional officers), military members, and veterans can lead to the development of posttraumatic stress injuries and other mental health disorders. Providing emergency services during COVID-19 has intensified the challenges. Owing to COVID-19 restrictions, mental health service providers offering support to these populations have had to rapidly pivot to use digital versus in-person methods of service delivery. Objective This

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McBeath, Bowen, Sarah Carnochan, Marla Stuart, and Michael J. Austin. "The managerial and relational dimensions of public-nonprofit human service contracting." Journal of Strategic Contracting and Negotiation 3, no. 2 (2017): 51–77. http://dx.doi.org/10.1177/2055563617723225.

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Public-nonprofit contracting for human services is complicated by the difficulty of fully specifying contracts in the face of complex human service delivery issues. To understand how public and nonprofit agencies resolve these complications while serving client populations effectively and meeting public accountability requirements, this article examines the following research question: given the complexity of human service delivery, how do public and nonprofit managers address the challenges of contract management? The study analyzes qualitative data from interviews and focus groups with manag

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Ranamagar, Udaya. "Knowledge Sharing and Service Delivery of Nepal." Prashasan: The Nepalese Journal of Public Administration 54, no. 1 (2023): 151–59. http://dx.doi.org/10.3126/prashasan.v54i1.53225.

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Service delivery is the main issue in public sectors in many countries. The public sector or government entities deliver the public sector. Public service delivery has to be efficient and effective. To enhance public service delivery, the government of Nepal seeks to ensure that public complaints are managed effectively. In this regard, knowledge sharing is essential in attaining efficient and effective public services. Based on the literature review, this paper discusses existing knowledge sharing in Nepal. The main objectives are to identify the relationship between knowledge sharing and ser

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Munos, Annie. "Service delivery systems, services marketing and technologies." International Journal of Services Technology and Management 3, no. 3 (2002): 263. http://dx.doi.org/10.1504/ijstm.2002.001630.

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Abdullah, Noor Azlin, and Safawi Abdul Rahman. "Application of Information Success Model in Perpustakaan Tun Abdul Razak (PTAR) UiTM." Journal of Academic Library Management (AcLiM) 1, no. 1 (2021): 24–30. http://dx.doi.org/10.24191/aclim.v1i1.3.

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Information and Communications Technology (ICT) and Internet have changed the way organizations deliver services. Using ICT and Internet technology, organizations can deliver digital services to consumers quickly and effectively. In the context of libraries and digital libraries, service delivery has been greatly improved along with the extensive use of ICT and Internet in the library. This paper discusses the delivery of digital library services at UiTM’s Tun Abdul Razak Library (PTAR) with reference to the Information System Success Model introduced by Delone & Mclane. PTAR digital libra

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ATUNKU, Josephine Mbanyiasho, Jessica AGOH, Solomon UGANNEYA, and Helen TOR-AKWER. "Assessment of Reference and Information Service Delivery for User Satisfaction in Colleges of Education Libraries in Benue State, Nigeria." VillageMath Educational Review (VER) 6, no. 1 (2024): 124–33. https://doi.org/10.5281/zenodo.13777730.

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The focus of this study was to assess the reference and information service delivery for user satisfaction in the two State-owned Colleges of Education libraries in Benue State, Nigeria. The study had three objectives and three research questions. Two research hypotheses were formulated and tested at 0.05 level of significance. The study employed a descriptive survey research design and questionnaire was used for data collection. A total of 13 library staff and 2120 registered library users from the two State-owned Colleges of Education libraries were sampled out from a population of 2133 for

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Mwesigwa, David. "Accountability: a necessity to pro-poor service delivery in Municipal Councils in Uganda." Journal of Governance and Accountability Studies 1, no. 1 (2020): 43–54. http://dx.doi.org/10.35912/jgas.v1i1.337.

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Purpose: There is mounting fear that the present-day Local Government managers do not appropriately respond to pro-poor service delivery. Yet, the number of people lacking access to quality services is swelling. This fault has placed a growing burden on Local Governments to enhance local councilors' political accountability by ensuring that the basic services are made delivered to citizens with accountability. Given the different challenges and observed shortage of political accountability in Uganda, this study examined the contribution of political accountability towards achieving pro-poor se

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Gros, Daniel F., Cynthia Luethcke Lancaster, Cristina M. López, and Ron Acierno. "Treatment satisfaction of home-based telehealth versus in-person delivery of prolonged exposure for combat-related PTSD in veterans." Journal of Telemedicine and Telecare 24, no. 1 (2016): 51–55. http://dx.doi.org/10.1177/1357633x16671096.

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Introduction Although there is growing support that evidence-based psychotherapies (EBPs) delivered in-person and through telehealth are equivalent in terms of symptom reduction for posttraumatic stress disorder (PTSD), there has been far less investigation comparing these treatment modalities in terms of patient satisfaction. The present study investigated participant satisfaction and perception of the quality of service delivery within a clinical trial comparing the delivery of an EBP, Prolonged Exposure (PE) for PTSD, through home-based telehealth and in-person services. Methods Veterans (

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NzenwataChisom, Beauty. "Effectiveness of Service Delivery System in Public Service." International Journal of Innovative Science and Research Technology 5, no. 10 (2022): 874–84. https://doi.org/10.5281/zenodo.7057323.

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Despite the continuous reforms and increase in demands for socio-economic and developmental services in Nigeria, sadly, deficient service delivery has constantly bedeviled the growth of the entire country. National Orientation Agency and other sister organizations for now, have not done enough in orientating the citizens on how to be selfless in service delivery. In promoting effective service delivery, the Nigerian government needs to focus on reshaping, rebuilding the mentality of those that are in positions of delivering services to the people. The findings of this study links factors such

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Demissie, Ayalneh, Alemayehu Worku, and Yemane Berhane. "Predictors of facility-based delivery utilization in central Ethiopia: A case-control study." PLOS ONE 17, no. 1 (2022): e0261360. http://dx.doi.org/10.1371/journal.pone.0261360.

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Background Improving access to maternal health services has been a priority for the health sector in low-income countries; the utilization of facility delivery services has remained low. Although Ethiopia provides free maternal health services in all public health facilities utilization of services has not been as expected. Objective This study examined predictors of facility delivery service utilization in central Ethiopia. Methods We conducted a community-based case-control study within the catchment areas of selected public health facilities in central Ethiopia. Women who delivered their la

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Abdul Manaf, Halimah, Rozita Abdul Mutalib, Ahmad Martadha Mohamed, Zaheruddin Othman, Solahuddin Ismail, and Nur Syakiran Akmal Ismail. "Achieving Quality Service Delivery: A Selected study in Perak Local Government." Journal of Social Sciences Research, SPI6 (December 25, 2018): 965–72. http://dx.doi.org/10.32861/jssr.spi6.965.972.

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The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to examine the quality of service delivery in some selected local governments in Perak. The study utilizes a quantitative approach in which questionnaire surveys were distributed to local government staff and clients. A total of 500 customers and 150 staff participated in the survey. Using descriptive anal

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Baldwin, David A., and Paul D. Dickey. "Document Delivery Service." College & Research Libraries News 47, no. 11 (1986): 704–8. http://dx.doi.org/10.5860/crln.47.11.704.

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Sanmugasunderam, Suren. "Clinical service delivery." Canadian Journal of Ophthalmology 45, no. 2 (2010): 111–12. http://dx.doi.org/10.3129/i10-004.

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Daniel, Elizabeth, and John Ward. "Integrated service delivery." Business Process Management Journal 12, no. 1 (2006): 113–23. http://dx.doi.org/10.1108/14637150610643805.

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Blattner, Susan Keith. "Service Delivery Issues." TEACHING Exceptional Children 20, no. 3 (1988): 62–63. http://dx.doi.org/10.1177/004005998802000318.

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Young, Stephen. "Local service delivery." Contemporary Record 4, no. 3 (1991): 15–17. http://dx.doi.org/10.1080/13619469108581131.

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Flight, Monica Hoyos. "Special delivery service." Nature Reviews Drug Discovery 12, no. 9 (2013): 663. http://dx.doi.org/10.1038/nrd4107.

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Owen, Mal. "Measuring service delivery." Managing Service Quality: An International Journal 1, no. 1 (1991): 57–59. http://dx.doi.org/10.1108/eum0000000003124.

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Kundu, Rajesh Kumar. "E-public Service Delivery as an Innovative Paradigm-shift in Indian Governance System: An Analysis of Haryana State Model." Indian Journal of Public Administration, December 4, 2023. http://dx.doi.org/10.1177/00195561231204902.

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A paradigm shift in the governance process is being observed because the Central and state governments have started working on Citizen’s Charters to deliver services within a time-frame. Information Communication Technology is playing a great role in fulfilling the service-delivery timelines according to the provisions of Right to Services Act, 2014. The Haryana government has come up with an innovative thesis for the SARAL platform ( Simple All-inclusive Real-time Action-oriented and Long-lasting), which intends to simplify and transform public-service delivery system. The objective of this a

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Howe, Elizabeth, Samantha Riggleman, and Amanda Passmore. "Evidence-Based Practices Via Remote Service Delivery for Early Intervention in Rural Communities." Rural Special Education Quarterly, August 30, 2023. http://dx.doi.org/10.1177/87568705231189280.

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The COVID-19 pandemic increased the use of remote service delivery in early childhood intervention (EI), and this increased use is promising for young children with disabilities living in rural communities. However, the increase in remote service delivery requires a greater understanding of using evidence-based practices (EBP) delivered by EI providers via this mode. Remote service delivery adds a new context to EI services requiring study to identify (a) what works for whom and under what conditions, (b) how an evidence-based practice delivered remotely results in positive outcomes for young

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Radley, Duncan, Tamla S. Evans, Jordan Marwood, Chris Keyworth, Catherine Homer, and Louisa J. Ells. "The NHS Low‐Calorie Diet Digital Programme: Fidelity of behaviour change technique delivery." Diabetic Medicine, May 24, 2024. http://dx.doi.org/10.1111/dme.15350.

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AbstractAimsNHS England commissioned independent service providers to deliver the NHS Low‐Calorie Diet Programme pilot. Previous research has illustrated a drift in the fidelity of behaviour change techniques (BCTs) during the delivery of the programme provided through face‐to‐face group or one‐to‐one behavioural support. The aim of this study was to assess the delivery fidelity of the BCT content in the digital delivery of the programme.MethodsOnline, app chat and phone call support content was coded using The Behaviour Change Technique Taxonomy. BCTs delivered by each service provider (N = 2

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YAPICIOĞLU, Esma, and Eray AKTEPE. "Local Service Delivery Problem: Social Services." Cankiri Karatekin Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi, September 21, 2022. http://dx.doi.org/10.18074/ckuiibfd.1128950.

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The main purpose of the study is to determine whether the existence of more than one central and local public organization involved in the decision-making, administration and provision of social services is a complexity that negatively affects the effectiveness, efficiency and quality of the service, or a participatory management through coordination, cooperation and coordination. For this purpose, in the field research covering the city center and districts of Kastamonu province, data obtained by survey on planning, coordination and cooperation, human resources / personnel, budget and supervi

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