Relevant bibliographies by topics / Service design

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service design'

Author: Grafiati
Published: 4 June 2021
Last updated: 22 March 2025

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Journal articles on the topic "Service design"

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Pires, Luís Ferreira, Arjen van Oostrum, and Fons Wijnhoven. "Service Registry Design." International Journal of Information Systems in the Service Sector 2, no. 4 (October 2010): 1–21. http://dx.doi.org/10.4018/jisss.2010100101.

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A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues, while service registries should take into consideration information needs of business domain users. In this regard, the authors consider service registries as information services and develop a comprehensive framework for designing service registries. This framework introduces aspects that determine a design space for service registries. In this design space, the authors identify views, requirements, processes, and means in the design of a service registry that supports the lifecycle information of a service. A vital part of these requirements is further implemented and demonstrated in a prototype built as a ‘proof-of-concept’ for the framework. This paper also discusses a case study used to evaluate the prototype. In this case study, a registry prototype has been populated with realistic services of a large insurance company, and 21 experienced IT and business professionals from a consultancy organization evaluated the prototype for its user satisfaction.
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Katzan, Jr., Harry. "Design For Service Innovation." Journal of Service Science (JSS) 8, no. 1 (November 23, 2015): 1–6. http://dx.doi.org/10.19030/jss.v8i1.9517.

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This paper covers service innovation for service scientists. The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular. The changing of one’s perception of the human landscape from products to services is indeed cumbersome and entails a lot of effort on the part of the service establishment and the service entrepreneur. However, a new view of an age-old agenda in light of the ongoing move to globalization can be enlightening and rewarding. If Thomas Edison were engaged in services, he would have put it this way, “Service innovation is 90% perspiration and 10% inspiration.” Heretofore, innovation has been unfortunately aligned with the business community that has been distracted by an outdated and simplistic view of competitive advantage based on comparative economics. Effective service innovation is based on differential economics through service delivery that supplies better services as seen by the customer. Service innovation applies equally well, if not more so, to the other human endeavors of engineering, government, education, social services, political science, and a wide-range of unclassified interpersonal relations. The paper gives a modern view of service, innovation, service innovation, and how to unearth services innovation in a practical sense. Also, the point is made herein that service innovation is basic to the constituency of the human condition.
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Zarubina, Venera, Mikhail Zarubin, Olga Andreeva, Darkhan Akhmetov, and Ekaterina Gutnova. "Web-service promotion of SaaS service for mining design." Innovative Marketing 17, no. 4 (November 1, 2021): 49–61. http://dx.doi.org/10.21511/im.17(4).2021.05.

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The market of software for automating the processes of mining enterprises is represented by foreign solutions, which increases the dependence of Kazakhstani enterprises on third-party developers. The marketing strategy for promoting the domestic software product focus on conquering the market segment and increasing competitiveness.The study aims to develop a marketing strategy for promoting the national cloud service “3D-quarry” as a SaaS, taking into account the modern development of Kazakhstan and the globalization of the world’s economy. When writing the matrix of strategic analysis, an analysis of pricing models was used. The possibility of using various measures to promote the service was assessed. A marketing strategy for promoting software for subsoil use is proposed, including tactics of online and offline marketing. The choice of a pricing model for a SaaS product for specialized universities and small design organizations is substantiated. Within the SaaS framework, a set of indicators for evaluating the effectiveness of a marketing strategy is proposed. A comparative analysis of the payback period of the project when using different tariff plans is carried out. Planning horizon – 3 years, planned market share – 5%, conversion rate – 1%, expected payback period – 4.4 years.The developed pricing policy allows obtaining competitive advantages in comparison with the main representatives of the software market: in the segment of small design organizations – at the expense of an acceptable price, in the segment of educational institutions – at the expense of the freemium pricing model. Acknowledgment The study was carried out within the framework of the grant of the Ministry of Education and Science of the Republic of Kazakhstan on the topic IRN AP09561619 “Development of the core of the web service “3D-quarry”.
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Zomerdijk, Leonieke G., and Christopher A. Voss. "Service Design for Experience-Centric Services." Journal of Service Research 13, no. 1 (December 3, 2009): 67–82. http://dx.doi.org/10.1177/1094670509351960.

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송정만 and 변종원. "Design Service Collaboration Model Study (Design Services in cases)." Journal of Korea Design Forum ll, no. 25 (November 2009): 51–62. http://dx.doi.org/10.21326/ksdt.2009..25.005.

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蒲, 桂平. "Intelligent Shopping Trolley Design Based on Service Design Concepts." Design 09, no. 03 (2024): 924–31. http://dx.doi.org/10.12677/design.2024.93401.

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Hee, Kai-Cheong, and Chiung Ching Ho. "Design of Application Layer Services for Security Automation via a Web Service Approach." Journal of Advances in Computer Networks 2, no. 1 (2014): 76–84. http://dx.doi.org/10.7763/jacn.2014.v2.86.

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Yoon, Seong-Won. "Improving Public Services Through Methods of Service Design: A Case Study of the Service Design Workshop, Design Dive." Journal of the Ergonomics Society of Korea 31, no. 1 (February 29, 2012): 85–92. http://dx.doi.org/10.5143/jesk.2012.31.1.85.

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李, 艳. "Building Brand Strategy Based on Service Design." Design 09, no. 06 (2024): 1600–1607. https://doi.org/10.12677/design.2024.96830.

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潘, 田力. "Research on the Design of Public Area Seat Sharing Service System of Library Based on Service Design Concept." Design 08, no. 03 (2023): 1979–88. http://dx.doi.org/10.12677/design.2023.83238.

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Dissertations / Theses on the topic "Service design"

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Gerstheimer, Oliver. "Service Design = Kognitives Design [Präsentationsfolien]." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-213988.

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Luthardt, Patrick. "Design for Service." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-15167.

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The service department at ABB Robotics has low influence over product development projects at the R&D department. This low influence often results in that the R&D department develops products that are not optimal constructed and designed, to facilitate a good repair and planned maintenance process. This master thesis will investigate and propose changes so that, in future product development project, the R&D department considers the needs of the service department. The objective of the master thesis was to update the Pulse State Tool, a tool that was first developed to help the service department to identify product development project where the service department needs to be more involved in. Furthermore, the Gate-model that ABB Robotics uses, was updated to give the service department a higher possibility to influence product development project. Finally, the last objective was to develop a Checklist to identify service related aspects that the product development project should address to increase the reliability, maintainability, and serviceability of the resulting product. The purpose of the master thesis is to investigate the current process at the service department and how they currently are involved in product development project. Furthermore, a concrete Design for Service process was proposed. The DMAIC problem solving process found in the Six Sigma methodology inspired the used problem solving process for the master thesis. During the master thesis, one revolution of the DMAIC process is called a circle. Several circles were used throughout the problem solving process. Both the objective and purpose of the master thesis was satisfied and the master thesis can be regarded as successful.
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Persson, Fred. "Service concept design /." Luleå, 2004. http://epubl.luth.se/1402-1757/2004/56.

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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.
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Peltomaa, M. (Miira). "User-centric service design in mobile health care services." Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906052408.

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Abstract. The growing age of populations brings widespread problems for a range of services, including health care services. Another challenge is the areas of dispersed settlement and decreasing population in rural areas. Urbanization and movement to the larger cities after employment, education, and services has led to decreasing the services in the remote areas even further. In the changing needs of the requirements and challenges of health care entities the use of mobile health care services may provide many benefits to the systems to develop flexible and adjustable health services to citizens. With the help of mobile health care services, the requirements of ever-changing service needs may be responded more efficiently than traditional onsite health care centers. The purpose of this study is to understand the opportunities of user-centric service design and practices in the design processes of mobile health care services. In the future, mobile health care services may potentially be a medium for implementing the health and social service delivery as one of the standard mediums in order to reduce inconsistencies between habitant areas in Finland. By designing user-centric services with methods that leave room for ongoing development and improvement of mobile health care services. The nature of the study is a qualitative case study. The research phenomenon is approached by semi-structured interviews, to define practicalities in the planning of a mobile health care services. The target group of the interview is particularly chosen participants from representative organizations from both private and public health sector. The results of the study confirm the adaptability of user-centric service design in mobile health care services. It also reveals many practical aspects regarding the design process and the possibilities in co-design activities. More precisely, this study suggests that the user of the service can be included in all stages of service design process of mobile health care services in several ways — from defining the need to the implementation and ongoing development. The user-centricity in the context of this study means the users of the service that are involved in the service operations along its way — including employees and other encounters to the service. The results of the study contribute to the model of service design by assessing its suitability to designing mobile health care services with user-centric approach, and gathering concrete practices of those methods.
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Segelström, Fabian. "Stakeholder Engagement for Service Design : How service designers identify and communicate insights." Doctoral thesis, Linköpings universitet, Interaktiva och kognitiva system, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-97320.

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Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. Introducing a new design material may however also introduce new challenges to practice. The research presented in this thesis investigates how the design research phase of the human-centred design process is affected by making services a design material.   How users, staff and other stakeholders are involved in service design projects was studied in four studies. Two studies focused on getting a holistic view of how service designers engage stakeholders in their design research. The methods used for these two studies were interviews in one case and participatory observation in the other. The two remaining studies focused on specific aspects of the stakeholder engagement process. One compared how designers and anthropologists approach ethnography, whereas the second investigated the communicative qualities of service design visualisations.   It is argued that service design is a stakeholder-centred design discipline. The tools used in service design are to a large extent borrowed from other qualitative research traditions, but design-specific tools do exist. The information gathered with the tools for stakeholder engagement is then transformed into insights through analysis and synthesis. These insights are visualised to provide easily accessible representations of service situations.   The final section of the thesis identifies challenges ahead for service design practice, based on the findings of the thesis and based on existing theoretical frameworks for the discipline.
Tjänstedesign är ett fält som fortfarande håller på att växa fram. Dess ursprung kan hittas i när praktiker och akademiker inom människo-centrerad design blev intresserade av tjänster som designmaterial. Tjänstedesign byggs upp baserat på kunskap från design- såväl som tjänsteforskning. Dock så innebär detta möte av traditioner att tjänstedesignspraktiken ställs inför  utmaningar som dess moderdiscipliner inte har ställts inför. Syftet med denna avhandling är att utforska hur involveringen av intressenter i designprocessen påverkas vid design av tjänster. Fyra studier har genomförts för att studera hur användare, personal och andra intressenter involveras i tjänstedesignsprojekt. Två av studierna fokuserade på att bygga upp en holistisk bild av intressentinvolvering. Dessa båda studier genomfördes med intervjuer respektive deltagande observation som datainsamlingsmetod. De båda andra studierna fokuserade i mer detalj på specifika aspekter av intressentinvolveringen. Av dessa två studier så studerade en skillnader mellan hur designers och antropologer närmar sig etnografi och den andra vad som kommuniceras av de visualiseringar av tjänstemiljöer som är vanligt förekommande inom tjänstedesign. Slutsatsen dras att tjänstedesign kan beskrivas som en intressent-centrerad designdisciplin. Verktygen som används inom tjänstedesign är till stor grad lånade från annan kvalitativ forskning, men även designspecifika verktyg förekommer. Den information som fås genom intressentinvolvering omvandlas till insikter genom analys och syntes. Dessa insikter visualiseras sedan i lättillgängliga representationer av tjänstetransaktioner.
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Segelström, Fabian. "Visualisations in Service Design." Licentiate thesis, Linköping University, Linköping University, Department of Computer and Information Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-59546.

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Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can be described as a maturing field. However, much which is considered knowledge in the field is still based on anecdotes rather than research. One such area is visualisations of insights gained throughout the service design process. The goal of this thesis is to provide a scientific base for discussions on visualisations by describing the current use of visualisations and exploring what visualisations communicate. This is done through two different studies.

The first study consists of a series of interviews with practicing service designers. The results show that all interviewees visualise their insights gained throughout the service design process. Further analysis found that there are three main lines of arguments used by the interviewees in regard to why they visualise; as a tool to find insights in the material, to keep empathy with users of the service and to communicate the insights to outside stakeholders.

The second study analysed six visualisation types from actual service design projects by service design consultancies. Four different frameworks were used to analyse what visualisations did, and did not, communicate. Two of the frameworks were based on research in service design; the three reasons to visualise as stated in the interviews in study 1 and a framework for service design visualisations. The two frameworks were adapted from other service disciplines; what differentiates services from goods (the IHIP-framework), and a framework focusing on service as the base for all transactions (Service Dominant Logic). It is found that the visualisation types in general are strong in communicating the design aspects of services, but that they have problems in representing all aspects of service as identified in the service literature.

The thesis provides an academic basis on the use of visualisations in service design. It is concluded that it seems like the service design community currently sees services as being not-goods, a line of thought other service disciplines have discarded the last ten years and replaced with a view of services as the basis for all transactions. The analysis highlights areas where there is a need to improve the visualisations to more accurately represent services.

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Wang, Xin. "Stochastic service network design." Thesis, Lancaster University, 2014. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.732703.

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Preface This thesis has been prepared at Lancaster University Management School as part of a Ph.D. dgree. The work was carried out during the period from October 2010 to September 2014, with Professor Stein W. Wallace as supervisor as well as thesis adviser. Professor Teodor G. Crainic has also been involved, providing guidance and giving advice. Most of the work for this thesis was done at Lancaster University. Some of the work was carried out during academic visits at Norwegian School of Economics, Bergen, Norway and at the Interuniversity Research Center on Enterprise Networks, Logistics and Transportation (CIRRELT), Montreal, Canada. This thesis aims to answer this question: when dealing with a problem with un­certain future, what can we do with the associated deterministic solution? Though the research is based on scheduled service network design for freight transporta­tion, the results and conclusions may provide insights into other problems facing stochasticity of some kind. The thesis consist of three papers.
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Segelström, Fabian. "Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services." Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.

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The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large number of varyingfields. This was done through the research question “Is Hofstede’s model applicable to service design in general, and individualization of services in particular?”.

The question was explored through two parallel research processes; a quantitative questionnaire distributed via the web and a qualitative evaluation of 47 different service web sites. The qualitative evaluation was done through a new method called Cultural Walkthrough. Four key countries were chosen; the questionnaire was aimed at natives of these countries and the web sites all came from these countries. The countries in question were Germany, India, the United Kingdom and the USA.

The results indicate that Hofstede’s model can’t be applied to service design straight off. Neither can they be used as a basis to deem the want for the possibility to individualize services, which seems to be dependent on the individual. The results indicate a large number of interesting questions for further research.

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Wahlman, Fredrik. "Design Ethnography and Service Design Thinking on Triadic Relationships in Product-Service Systems." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-139208.

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This study has used design ethnography and service design thinking to understand triadic relationships in product-service systems. The data used in this research has been collected in an explorative user research phase of an overarching service design project at Scania CV. The service design project was of purpose to apply a user-centered design approach to investigate Scania Driver Services. The study finds Design Ethnography and Service Design Thinking as fruitful in understanding triadic relationships in product-service systems, but also identify challenges that require further exploration in order to enable the best possible value-propositions. The study contributes to understanding what kind of knowledge that applying design ethnography and a service design thinking approach to understand triadic relationships in product-service systems concern. A summary of knowledge identified is presented below. Understanding and knowledge concern: • Contradictions between the purchaser and end-user perception. • Actor perception of another actor(s). • Actor perceived evolution of another actor over time. • Actor change of view due to its own evolution. • Relationships of the service provider, purchaser and end user. • Misconceptions between actors. • Variation in communication between actors. • What the communication between actors is perceived to concern. • Additional actors than initially considered that are crucial for understanding the triadic relationship.
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Books on the topic "Service design"

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Becker, Jörg, Björn Niehaves, Jens Pöppelbuß, Kevin Ortbach, Ralf Plattfaut, Matthias Voigt, and Andrea Malsbender. Service Design. Berlin, Heidelberg: Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-46581-3.

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Morelli, Nicola, Amalia de Götzen, and Luca Simeone. Service Design Capabilities. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-56282-3.

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, Stationery Office, and Great Britain. Office of Government Commerce, eds. ITIL service design. Norwich: TSO, 2011.

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Suoheimo, Mari, Peter Jones, Sheng-Hung Lee, and Birger Sevaldson. Systemic Service Design. London: Routledge, 2025. https://doi.org/10.4324/9781003501039.

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Macintyre, Mairi, Glenn Parry, and Jannis Angelis, eds. Service Design and Delivery. Boston, MA: Springer US, 2011. http://dx.doi.org/10.1007/978-1-4419-8321-3.

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Reason, Ben, Lavrans Løvlie, and Melvin Brand Flu. Service Design for Business. Hoboken, NJ, USA: John Wiley & Sons, Inc, 2015. http://dx.doi.org/10.1002/9781119176541.

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Alexander, Keith. Facilities management service design. Glasgow: University of Strathclyde, Centre for Facilities Management, 1993.

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Glenn, Parry, Angelis Jannis, and SpringerLink (Online service), eds. Service Design and Delivery. Boston, MA: Springer Science+Business Media, LLC, 2011.

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Breeding, Marshall. Web services and the service-oriented architecture. [Chicago, Ill.]: ALA TechSource, 2006.

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Bell, Michael. Service-oriented modeling: Service analysis, design, and architecture. Hoboken, N.J: John Wiley & Sons, 2008.

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Book chapters on the topic "Service design"

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Feldmann, Niels, and Jorge Cardoso. "Service Design." In Fundamentals of Service Systems, 105–35. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-23195-2_4.

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Leimeister, Jan Marco. "Service Design." In Dienstleistungsengineering und -management, 159–87. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-27983-6_5.

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Vissers, Chris A., Luís Ferreira Pires, Dick A. C. Quartel, and Marten van Sinderen. "Service Design." In Architectural Design, 221–39. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-43298-4_8.

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Untersteiner, Janosch. "Service Design." In „Service Design“ in touristischen Destinationen, 41–69. Wiesbaden: Springer Fachmedien Wiesbaden, 2014. http://dx.doi.org/10.1007/978-3-658-08063-1_4.

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Krishna Kaiser, Abhinav. "Service Design." In Become ITIL Foundation Certified in 7 Days, 65–113. Berkeley, CA: Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-2164-8_5.

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Leimeister, Jan Marco. "Service Design." In Dienstleistungsengineering und -management, 175–214. Berlin, Heidelberg: Springer Berlin Heidelberg, 2019. http://dx.doi.org/10.1007/978-3-662-59858-0_6.

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Haller, Sabine. "Service Design." In Dienstleistungsmanagement, 73–106. Wiesbaden: Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-94577-8_4.

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Long, John O. "Service Design." In ITIL® 2011 At a Glance, 25–50. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-3897-7_4.

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Baron, Steve, and Kim Harris. "Service Design." In Services Marketing, 76–125. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24174-3_5.

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Baron, Steve, Kim Harris, and Toni Hilton. "Service Design." In Services Marketing, 115–44. London: Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-16396-7_6.

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Conference papers on the topic "Service design"

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Han, Charles S., John C. Kunz, and Kincho H. Law. "An Internet-Based Distributed Service Architecture." In ASME 1999 Design Engineering Technical Conferences. American Society of Mechanical Engineers, 1999. http://dx.doi.org/10.1115/detc99/cie-9077.

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Abstract This paper describes a distributed architecture that enables the delivery of design services over the Internet. The architecture of an individual service is three-tiered. The first tier is a common communication protocol interface. The middle tier is the common product model interface. The third tier is the core of the design service. Though fundamentally decoupled, methods in the communication layer and the product model layer have been formalized to enable the aggregation of services and the support of problem decomposition. In addition, with the standardization of the first two tiers, it is possible to rapidly deploy various design services, both new and legacy applications, that can be easily made accessible via the Internet. As examples of design services, the prototype implements a project manager service with a companion CAD package, services that incorporate two legacy applications (a building code analysis service and a service that generates and displays an accessible path for a given floor plan design using motion planning and animation techniques), and a disabled access service that takes advantage of the decomposable infrastructure.
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Hölttä-Otto, Katja, Victor Tang, and Kevin Otto. "Module Definition for Product-Service Systems." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70911.

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More and more manufacturing firms are transitioning to more serviced based offerings. It has been shown that a useful integrated bundle of services through a complimentary product can be a better business model than just adding support services to a product as tactical responses to customer needs. In order for companies to be able to define these integrated bundles in an efficient and systematic manner, a process is needed. In the paper we propose a new method to define modular services, ones that can be leveraged efficiently as driving entities, and which can be provided using several product offers. The service modules consist of services modularized for leveraging across several products. The method builds upon the foundations in product platform and modularity research extending it to product service systems. Further, we introduce alternative service modular platform leveraging strategies.
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Watanabe, Kentaro, Satoshi Mikoshiba, Takeshi Tateyama, Yoshiki Shimomura, and Koji Kimita. "Service Design Methodology for Cooperative Services." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-48180.

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In accordance with the maturation of industry, the major mean of value offering shifts from mass products to services. To develop successful services, the cooperation with different organizations and individuals is effective since innovative services often require various capabilities and resources which are difficult to obtain by one company. For the realization of such a cooperative service, a design methodology which can handle requirements of various stakeholders and a complex service structure is required. However, the general methodology for cooperative services has not been established. In this paper, the authors propose a service design methodology of cooperative services. This methodology includes a service evaluation framework to adjust the specification of a service which influences the multiple stakeholders, a computational simulation method for service evaluation and a service design process based on the proposed methods.
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Marques, Filipe T., Jacques P. Sauve, and Antao Moura. "Service Level Agreement Design and Service Provisioning for Outsourced Services." In 2007 Latin American Network Operations and Management Symposium, LANOMS 2007. IEEE, 2007. http://dx.doi.org/10.1109/lanoms.2007.4362465.

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LEES-MAFFEI, Grace, and D. J. HUPPATZ. "Design history: from service subject to discrete discipline." In Design frontiers: territories, concepts, technologies [=ICDHS 2012 - 8th Conference of the International Committee for Design History & Design Studies]. Editora Edgard Blücher, 2014. http://dx.doi.org/10.5151/design-icdhs-007.

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Watanabe, Kentaro, Koji Kimita, Fumiya Akasaka, and Yoshiki Shimomura. "Requirement Analysis and Negotiation for Feasible Service Development." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-87698.

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Service design has been generally discussed in the engineering field in recent years. Many manufacturers have been focusing more on services than on products themselves. To ensure the feasibility of designed services, a service designer should consider not only customer values but also the requirements of a service provider. However, there are few standard methods to deal with the service provider’s requirements and to reflect them in the service design. In this research, the authors suggest a method to describe service provider’s requirements for the service design based on the Service Engineering methodology. In addition, the authors propose a design process to analyze service providers’ requirements and adjust the specifications of a designed service in order to fulfill the requirements of both service providers and service receivers simultaneously.
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Harrison, Andrew. "Design for Service: Harmonising Product Design With a Services Strategy." In ASME Turbo Expo 2006: Power for Land, Sea, and Air. ASMEDC, 2006. http://dx.doi.org/10.1115/gt2006-90570.

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Over the last 10 years, the airline industry has come under increasing pressure to reduce operating costs and provide an improved service in an environment of declining revenues. As a result, operators expect engine suppliers to provide more efficient and reliable products and services, with lower and more predictable operating costs. In particular, the creation of long term service agreement offerings such as Rolls-Royce TotalCare™ align the goals of the Original Equipment Manufacturer (OEM) and the operator in ensuring that engines keep flying with minimal disruption at minimised cost. Whilst great strides can be made to optimise cost of ownership around existing products the real potential for quantum reductions comes when the product and service are designed in harmony. This requires a cultural shift from ‘offering a Service around an existing Product’ to ‘designing a Service and the Product that supports it’. In 2002 a programme was launched within Rolls-Royce plc to create and deploy an improved process for ensuring our new products are truly ‘Designed for Service’. This has encompassed a cultural change programme, working practice and process changes, enhanced tools and technique development and embodiment of control systems within the design change process gates. The Trent 1000 engine for the Boeing 787 is the first Rolls-Royce new product to have fully deployed ‘Design for Service’ from its earliest stages of preliminary design. The process has already driven both architectural and detailed design change. This attention to detail from the earliest stages of design is fully expected to ensure that the Trent 1000 is the lowest cost of ownership solution for the Boeing 787 aircraft. This paper discusses the elements of the process, including some of the problems and successes experienced during this initial application.
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Gutsche, Katja, Julian Genovese, Paul Serstjuk, and Selin Altindis. "User-centered design of professional social service robots." In 2025 Intelligent Human Systems Integration. AHFE International, 2025. https://doi.org/10.54941/ahfe1005806.

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Professional services are services provided by businesses. These commercial services strongly differ in their complexity, volume and human interaction. Depending on the service task, robots within service operation have the potential to increase service quality and reduce costs. Additionally, they are indispensable in ageing industrial nations with an increasing shortage of skilled workers. One form of service robots are professional social service robots. They provide employees and customers with interactive situation-specific services like a robot guide or a restaurant service robot. A social service robot not only has technological features needed for services, but also has to have the ability to interact with people. Due to their level of human-robot interaction and needed adaptability, their design is a challenging task, but indispensable for their acceptance by customers and employees. Methodology: As a social service robot a predefined use case of a cloakroom robot was chosen for which a prototypic implementation and its validation through usability testing was conducted. A literature review was the starting point for a concept definition of the robot. Results: The results indicate that users require an intuitive user interface with feedback for each step. Process speed also turned out to be a crucial design requirement, as a slow process speed led to waiting time and user dissatisfaction. It has been shown that the robot itself served as a unique attraction - users preferred the service robot over the common solution of a cloakroom attendant. This work contributes to the understanding of the design requirements of a collaborative service robot, emphasizing the importance of HMI, logical process sequence and process speed to ensure a positive user experience. The findings emphasise the need for user-friendly design of professional social service robots and underline their capability within service operation.
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Overkamp, Tim. "Evolutions of Service Actor Roles towards Future Service." In Nordes 2017: Design and Power. Nordes, 2017. http://dx.doi.org/10.21606/nordes.2017.012.

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Nakajima, Masataka, Hiroshi Kato, and Yoshiki Shimomura. "A Method for Service Function Improvement Starting From the Service Delivery Process." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28822.

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In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.
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Reports on the topic "Service design"

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Nasr H. Ghoniem. In service design by simulations. Office of Scientific and Technical Information (OSTI), March 2004. http://dx.doi.org/10.2172/841813.

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Wright, J., and Jin-Yuan Wang. Multiobjective Design of Service Routes. West Lafayette, IN: Purdue University, 1993. http://dx.doi.org/10.5703/1288284313417.

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CORPS OF ENGINEERS WASHINGTON DC. Engineering and Design: U.S. Army Service Schools. Fort Belvoir, VA: Defense Technical Information Center, March 1991. http://dx.doi.org/10.21236/ada403087.

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Carroll, Thomas, Brian Edwards, and Laurence Chang. Motivation and Design of the OCPP Security Service. Office of Scientific and Technical Information (OSTI), March 2024. http://dx.doi.org/10.2172/2332876.

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Brode, Juli. designBridge: Integrating Transportation into Service Learning Design/Build Projects. Portland State University Library, December 2012. http://dx.doi.org/10.15760/trec.26.

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Doerry, Norbert H., Jr Amy, and John V. Implementing Quality of Service in Shipboard Power System Design. Fort Belvoir, VA: Defense Technical Information Center, April 2011. http://dx.doi.org/10.21236/ada544434.

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Garland, Frank C. Hospitalization Rates for Military Women: Feasibility and Design of a Tri-Service Relational Database Architecture Allowing Service-Specific and Tri-Service Reporting. Fort Belvoir, VA: Defense Technical Information Center, January 1996. http://dx.doi.org/10.21236/ada327369.

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James E. Francfort. Arizona Public Service - Alternative Fuel (Hydrogen) Pilot Plant Design Report. Office of Scientific and Technical Information (OSTI), December 2003. http://dx.doi.org/10.2172/910735.

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Carzaniga, Antonio, David S. Rosenblum, and Alexander L. Wolf. Design of a Scalable Event Notification Service: Interface and Architecture. Fort Belvoir, VA: Defense Technical Information Center, August 1998. http://dx.doi.org/10.21236/ada436797.

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Filho, Roberto S., Cleidson R. de Souza, and David F. Redmiles. Design and Experiments With YANCEES, a Versatile Publish-Subscribe Service. Fort Belvoir, VA: Defense Technical Information Center, April 2004. http://dx.doi.org/10.21236/ada445513.

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