Relevant bibliographies by topics / Service design methods / Journal articles
To see the other types of publications on this topic, follow the link: Service design methods.

Journal articles on the topic 'Service design methods'

Author: Grafiati
Published: 4 June 2021
Last updated: 6 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 journal articles for your research on the topic 'Service design methods.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.

1

Yoon, Seong-Won. "Improving Public Services Through Methods of Service Design: A Case Study of the Service Design Workshop, Design Dive." Journal of the Ergonomics Society of Korea 31, no. 1 (February 29, 2012): 85–92. http://dx.doi.org/10.5143/jesk.2012.31.1.85.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Rosen, David, and Young Mi Choi. "EXTENDING PRODUCT FAMILY DESIGN METHODS TO PRODUCT-SERVICE-SYSTEM FAMILY DESIGN." Proceedings of the Design Society 1 (July 27, 2021): 1557–66. http://dx.doi.org/10.1017/pds.2021.417.

Full text
Abstract:
AbstractAlthough product family design methods are well established, little research has focused on Product-Service-System (PSS) family design. A PSS family design method is proposed in this paper that parallels methodology for designing product families. Separate platforms are proposed for products and for services. However, couplings between product and service platforms are identified and incorporated into the design method. Design problem formulations are proposed for PSS family platforms and for the PSS family itself, using a module-based approach, in contrast to a platform scaling approach. Alternative methods are investigated and compared for solving these problems. The application domain of Assistive Mobility (AM) is identified as a promising PSS family in this work. If smart technologies are integrated into AM devices, such as manual wheelchairs, powered wheelchairs, walkers, and rollators, then patient diagnosis and treatment, as well as device maintenance, services are enabled with these smart technologies, demonstrating that smart AM devices are a promising PSS family.
APA, Harvard, Vancouver, ISO, and other styles
3

Tuunanen, Tuure, Anu Bask, and Hilkka Merisalo-Rantanen. "Typology for Modular Service Design." International Journal of Service Science, Management, Engineering, and Technology 3, no. 3 (July 2012): 99–112. http://dx.doi.org/10.4018/jssmet.2012070107.

Full text
Abstract:
This paper presents a typology for modular service design. The authors review engineering, manufacturing, and service research literature and develop three key concepts for service modularization: service module, service architecture, and service experience. Thereafter these key concepts are further decomposed into detailed constructs. Basing on the reviewed literature, they develop a common typology for modular services. The authors argue that their typology provides a foundation for the development of modular service design methods. The authors also expect that it is important to recognize how customers perceive the service. They propose that service experiences can be characterized by value creation, role perception, personalization, and task complexity and by how the customers experience the particular services.
APA, Harvard, Vancouver, ISO, and other styles
4

NUMATA, Eriko, Shigeru HOSONO, Izumi KOHNO, Naoko IWATA, Shoji IKEMOTO, and Yoshiki SHIMOMURA. "1207 Workshop on Service Design with User-centered Service Modeling Methods." Proceedings of Design & Systems Conference 2015.25 (2015): _1207–1_—_1207–11_. http://dx.doi.org/10.1299/jsmedsd.2015.25._1207-1_.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Farvolden, Judith M., and Warren B. Powell. "Subgradient Methods for the Service Network Design Problem." Transportation Science 28, no. 3 (August 1994): 256–72. http://dx.doi.org/10.1287/trsc.28.3.256.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Jo, Eunhea and Park, Sohee. "Product-Service System Methods Utilizing Study on Men`s Cosmetics Service Design." Journal of Integrated Design Research 15, no. 1 (March 2016): 167–78. http://dx.doi.org/10.21195/jidr.2016.15.1.015.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

KIMITA, Koji, and Yoshiki SHIMOMURA. "2302 A Review of Design Methods for Product-Service Systems." Proceedings of Design & Systems Conference 2013.23 (2013): _2302–1_—_2302–8_. http://dx.doi.org/10.1299/jsmedsd.2013.23._2302-1_.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Dewit, Ivo, Alexis Jacoby, and Paul Matthyssens. "Design Preconditions for Product–Service Integration." Designs 5, no. 2 (April 13, 2021): 29. http://dx.doi.org/10.3390/designs5020029.

Full text
Abstract:
User expectations regarding new products and services are evolving rapidly, forcing innovative organizations to explore new avenues for innovation, combining products and services. This paper focuses on the integrative design of product–service systems (PSSs) and builds on the servitization and service-based innovation literature. Many tools have been proposed for designing integrated PSS, with the intent to generate economic and/or sustainable impact. In this article, we focus on tools being used for bringing the user experience and intangibles in the design process. Although the literature is rich with tools and methods to optimize the PSS design process, it does not consider the full array of methods and their impact. This lack of research attention might hinder organizations developing PSS. Using in-depth interviews, this qualitative research systematically combines the extant conceptual literature on PSS design tools and processes with expert insights, thereby contextualizing how to lower thresholds in PSS design processes and how to increase the effectiveness of PSS design tools. The paper contributes to the literature on servitization and PSS by explicitly identifying twenty-one preconditions that support the PSS design process while integrating product and service innovation in close relation to the end-user.
APA, Harvard, Vancouver, ISO, and other styles
9

Maffei, Stefano, Beatrice Villari, and Francesca Foglieni. "Embedding design capacity in public organistions: Evaluation by design for public service." Swedish Design Research Journal 9 (June 28, 2016): 41–47. http://dx.doi.org/10.3384/svid.2000-964x.13141.

Full text
Abstract:
The paper reflects about the need to introduce and develop approaches and tools for public services evaluation. Starting from the acknowledgment that investments in public services has dramatically increased over the last decade, we could state that they must also respond to new varieties of societal challenges and rising demands coming from service users. This pressure makes a strong push upon innovation considering that, if services must be designed to meet the complex needs of users, they also must reach a high rate of delivering cost efficiency.This article proposes an approach based on qualitative and quantitative measurements throughout the whole service design process in which service evaluation may represent a tool for value creation and a driver for innovation in public sector.Considering the emerging interest on evaluating design and innovation (OECD, 2010; European Commission, 2012) the authors try to explore existing evaluation methods for services in public sector, in order to define an evaluation framework that could support new innovation patterns.
APA, Harvard, Vancouver, ISO, and other styles
10

Wetter-Edman, Katarina, Josina Vink, and Johan Blomkvist. "Staging aesthetic disruption through design methods for service innovation." Design Studies 55 (March 2018): 5–26. http://dx.doi.org/10.1016/j.destud.2017.11.007.

Full text
APA, Harvard, Vancouver, ISO, and other styles
11

Christianto, Erwien. "Integration of Library Data on Reference Books: with Service Oriented Architecture Implementation methods and (ESB) Enterprise Service Bus." SISFORMA 8, no. 1 (May 10, 2021): 1. http://dx.doi.org/10.24167/sisforma.v8i1.2863.

Full text
Abstract:
Libraries have an important role in mastering science and technology as well as a center for information activities. Currently, the library extends its services not only in hardcopy but also in softcopy and provides faster information retrieval capabilities. Service Oriented Architecture (SOA) provides better multi-platform integration through network infrastructure. This job is to implement SOA in a Library Information System based on Glassfish Enterprice Service Bus and MySQL database. The methods for implementing library application design using SOA and ESB are built using a business process approach with several stages (M. Weske, 2006). The application of the methodology to be implemented with SOA and ESB is built using a business process approach with the following stages: The first stage, map design for integration of library requirements, the second stage is service interface design, the third stage builds relationships between services combine services that have been previously created by interaction with other services. The fourth stage is determining the logic flow that will evaluate the service logic flow that has been created with existing business processes. The fifth stage builds scenarios for shared perceptions and refining existing processes. The results show that the design has faster search capabilities that match the needs of the library.
APA, Harvard, Vancouver, ISO, and other styles
12

Teixeira, Jorge Grenha, Lia Patrício, and Tuure Tuunanen. "Advancing service design research with design science research." Journal of Service Management 30, no. 5 (November 29, 2019): 577–92. http://dx.doi.org/10.1108/josm-05-2019-0131.

Full text
Abstract:
Purpose Service design is a multidisciplinary approach that is key to service innovation, as it brings new service ideas to life. In this context, the development of new service design methods and models for creating new service futures is an important stream of service design research. Such developments can benefit from a systematized research methodology that builds on existing knowledge and robustly evaluates the suitability of research contributions. To address this challenge, the purpose of this paper is to present design science research (DSR), an established methodology from the information systems field, and examine how it can be useful for service design research by supporting the development of new artifacts, such as service design constructs, methods and models. Design/methodology/approach This paper presents DSR and related literature and shows how DSR can support service design research through a step-by-step approach. A methodology to develop prescriptive-driven solutions for classes of problems, DSR can support service design research in developing rigorous and relevant research. One illustrative example of a service design research effort using the DSR approach is presented. Findings Building on DSR’s robust methodological background, this paper discusses how DSR can support service design research, namely, through the development of new methods and models, and how DSR can be adapted to leverage service design research participatory, iterative, human-centric and creative approach. Originality/value This paper provides an overview of DSR and proposes it as a methodology to conduct service design research, offering step-by-step guidance on the application of DSR in service design research and discussing how it can be adapted according to the specific characteristics of service design research and drive future research.
APA, Harvard, Vancouver, ISO, and other styles
13

Alkire (née Nasr), Linda, Christine Mooney, Furkan A. Gur, Sertan Kabadayi, Maija Renko, and Josina Vink. "Transformative service research, service design, and social entrepreneurship." Journal of Service Management 31, no. 1 (December 17, 2019): 24–50. http://dx.doi.org/10.1108/josm-05-2019-0139.

Full text
Abstract:
Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater synergetic effects to advance wellbeing and drive social impact. Design/methodology/approach This research provides an interdisciplinary review and synthesis of literature to establish a basis for a conceptual framework advancing human wellbeing and driving social impact. Findings The overarching framework created incorporates various concepts, methods and tools across the three research domains. At the core of the framework is the ultimate goal of multilevel wellbeing and social impact. The core is subsequently supported by established social entrepreneurship concepts and strategies: prosocial motivation, hybrid identity, social bricolage, entrepreneurial thinking, community engagement, business model design and innovative delivery. The implementation of these concepts could benefit from the methods and tools used in service design, such as: design probes, service blueprints, appreciative inquiry, contextual interviews, actor maps, sustainable business model canvas and service prototyping. Practical implications The paper uses the refugee crisis as an illustrative example of how the proposed framework can be put into action by service organizations. Originality/value By bridging literature in TSR, service design and social entrepreneurship, this paper provides service managers with a framework to guide scalable systemic solutions for service organizations interested in advancing human wellbeing and driving social impact.
APA, Harvard, Vancouver, ISO, and other styles
14

Mcheick, Hamid, and Youcef Baghdadi. "SOADM: A Design Architectural Method for Service-as-a-Software." INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 12, no. 10 (March 19, 2014): 4014–25. http://dx.doi.org/10.24297/ijct.v12i10.2988.

Full text
Abstract:
Service-Oriented Software Engineering is a new approach that concerns with methods to build software solutions as services and compositions with respect to service orientation and service-oriented architecture. Several methods from both academia and industry have been developed for service-oriented based systems. This work first questions “to what extent a solution provided by a method would conform to service orientation, particularly, how to examine the design decisions based on quality attributes”, and “to what extent the method would align solutions with problems”. Next, it proposes a framework for shaping methods. The framework considers the perspectives. Then, it propose a SOADM, a method for developing Service-as-a Software (SaaS) in high level design based on functional requirements and quality attributes.
APA, Harvard, Vancouver, ISO, and other styles
15

Trischler, Jakob, and Donald Robert Scott. "Designing Public Services: The usefulness of three service design methods for identifying user experiences." Public Management Review 18, no. 5 (April 2, 2015): 718–39. http://dx.doi.org/10.1080/14719037.2015.1028017.

Full text
APA, Harvard, Vancouver, ISO, and other styles
16

Fagerjord, Anders. "Humanist Evaluation Methods in Locative Media Design." Journal of Media Innovations 2, no. 1 (March 9, 2015): 107–22. http://dx.doi.org/10.5617/jmi.v2i1.893.

Full text
Abstract:
Media design can be used for research purposes if it includes a clearly defined research question, and clear evaluation to see whether an answer to the research question has been found. Using a project with locative media for classical music communication as our example, we discuss common evaluation methods from the User Experience field, observing that they all tend to test “interface” and not “content.” Instead we propose three other methods of evaluation, that have a basis in humanist theories, such as textual analysis and genre studies: (1) Qualitative interviews with evaluators after the evaluation, asking them to describe the service in their own words, followed by a semantic analysis to get at how they have understood the service. (2) Within-subject A/B tests with alternative versions that are different in key aspects. (3) Peer review by experienced design researchers, who are likely to have a more fine-tuned vocabulary to express their opinions.
APA, Harvard, Vancouver, ISO, and other styles
17

Kim, Moon-Kwon, Hyun-Jung La, and Soo-Dong Kim. "Methods to Apply GoF Design Patterns in Service-Oriented Computing." KIPS Transactions:PartD 19D, no. 2 (April 30, 2012): 187–202. http://dx.doi.org/10.3745/kipstd.2012.19d.2.187.

Full text
APA, Harvard, Vancouver, ISO, and other styles
18

Gkekas, Konstantinos, Jeffrey Alcock, and Ashutosh Tiwari. "An investigation of the dynamic features of service design methods." Journal of Service Science Research 4, no. 2 (December 2012): 353–81. http://dx.doi.org/10.1007/s12927-012-0014-1.

Full text
APA, Harvard, Vancouver, ISO, and other styles
19

Wang, Yadong, and Qiang Meng. "Semi-liner Shipping Service Design." Transportation Science 54, no. 5 (September 2020): 1288–306. http://dx.doi.org/10.1287/trsc.2019.0939.

Full text
Abstract:
Semi-liner shipping transports various types of cargo, such as containers, break-bulk cargo, and heavy-lift project cargo, between different ports. Similar to liner shipping, semi-liner shipping publishes shipping routes for customers’ reference. However, it does not strictly follow the published route and usually makes some adjustments for each ship voyage by adding some port calls to transport more cargo considering the excess ship capacity. This study first proposes the semi-liner shipping service design (SLSSD) problem that aims to maximize the shipping profit by determining a shipping route subject to the potential adjustments. The proposed SLSSD problem is subsequently formulated as a two-stage stochastic mixed integer programming model with integer recourse variables. The first stage determines the visit sequence of a set of compulsory ports under shipping demand uncertainty. The second stage decides whether to add or remove some ports in the route in view of the realized shipping demand for each ship voyage. To effectively solve the model, two decomposition methods are developed, namely, the stage decomposition method and the scenario decomposition method, that decompose the problem by stage and demand scenario, respectively. In addition, two novel acceleration techniques are also provided to expedite the scenario decomposition method. Numerical experiments reveal satisfactory efficiency of these two methods to solve the semi-liner shipping service design problem, especially the scenario decomposition method, which is generally better than the stage decomposition method and can be thousands of times faster than the classic branch-and-cut algorithm.
APA, Harvard, Vancouver, ISO, and other styles
20

BESSANT, JOHN, and LYNNE MAHER. "DEVELOPING RADICAL SERVICE INNOVATIONS IN HEALTHCARE — THE ROLE OF DESIGN METHODS." International Journal of Innovation Management 13, no. 04 (December 2009): 555–68. http://dx.doi.org/10.1142/s1363919609002418.

Full text
Abstract:
This paper looks at the management of service innovation. In particular, it explores the challenge of public services and argues that there is a need for new approaches to the ways which engage users as more active co-creators within the innovation process. It draws on wider research on radical innovation being carried out as part of a long-term international programme and reports on a series of case studies of experiments in the health sector in the UK using tools like ethnography and prototyping to enable innovation.The paper argues that a potentially valuable toolkit can be found in the field of design methods. By their nature, design tools are used to help articulate needs and give them shape and form; as such they are critical to the "front end" of any innovation process. Methods like ethnography allow for deep insights into user needs, including those not clearly articulated whilst prototyping provides the possibility of creating a set of "boundary objects" around which design discussions which include users and their perspectives can be carried out.
APA, Harvard, Vancouver, ISO, and other styles
21

Holdford, David A. "Using Service Blueprints to Visualize Pharmacy Innovations." Pharmacy 7, no. 2 (May 8, 2019): 43. http://dx.doi.org/10.3390/pharmacy7020043.

Full text
Abstract:
Background: Applying the principles of service design can help pharmacists manage both the quality and patient perceptions of the services they provide. Service blueprints are a widely used service design tool that are rare in the healthcare literature. They can be used to design new services or revisit the design of established services. This paper describes service blueprints and their uses, and illustrates how to build one using an example. Methods: A blueprint is built for appointment-based medication synchronization services to illustrate the tool. Conclusions: Service blueprints permit pharmacists to better see and understand service processes. They clarify the process of service delivery and the roles of customers, service providers, and supporting services. They provide a way of depicting complex services in a concise visual way that communicates details at a glance. Pharmacists who utilize service blueprints can improve the consistency and quality of services provided, and they can increase the chance that every interaction with patients sends a positive message about the value of pharmacist services.
APA, Harvard, Vancouver, ISO, and other styles
22

Everall, Kyla, and Judith Logan. "A Mixed Methods Approach to Iterative Service Design of an In-Person Reference Service Point." Evidence Based Library and Information Practice 12, no. 4 (December 30, 2017): 178. http://dx.doi.org/10.18438/b87q2x.

Full text
APA, Harvard, Vancouver, ISO, and other styles
23

Fang, Xiaoping, Chao Cao, Zhiya Chen, Weiya Chen, Linglin Ni, Zhang Ji, and Jinrong Gan. "Using mixed methods to design service quality evaluation indicator system of railway container multimodal transport." Science Progress 103, no. 1 (December 5, 2019): 003685041989049. http://dx.doi.org/10.1177/0036850419890491.

Full text
Abstract:
Multimodal transport can bring the technical and economic advantages in different transportation modes into full play. While ensuring the level of service, it can reduce energy consumption and transport costs. Governments of most countries are actively promoting it. Therefore, it has become a research hot spot. Being a green, fast, and all-day transport mode, railways play an important role in multimodal transport. This article aims to analyze a multimodal transport service quality indicator system involving railways from the perspectives of customers, multimodal service providers, and governments. Qualitative and quantitative research methods were adopted to analyze the secondhand data of academic papers, government policy, and industry reports to clarify the quality characteristics of multimodal transport services. Using grounded theory and to analyze firsthand data from in-depth interviews with multimodal transport practitioners, 25 evaluation indicators of container multimodal transport service quality were chosen to be the evaluation index system. To test and improve the evaluation scale, 270 valid questionnaires were analyzed using SPSS 24.0 and AMOS 21.0 software, including reliability analysis, exploratory factor analysis, and confirmatory factor analysis. The results show that all the indicators meet the standard requirements and have good reliability and validity.
APA, Harvard, Vancouver, ISO, and other styles
24

Eneberg, Magnus. "Organizational sensemaking through enabling design services." Swedish Design Research Journal 8 (June 29, 2016): 53–59. http://dx.doi.org/10.3384/svid.2000-964x.12253.

Full text
Abstract:
It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995).
APA, Harvard, Vancouver, ISO, and other styles
25

Jianqiang, Gu, Xue Qinggen, and Yu Yongmei. "SERVICE-LEARNING CONNOTATION, MODE AND CURRICULUM DESIGN." Information Management and Computer Science 3, no. 1 (August 10, 2020): 17–19. http://dx.doi.org/10.26480/imcs.01.2020.17.19.

Full text
Abstract:
The cultural differences between China and foreign countries have made schools show great differences in the cultivation of students’ learning methods. In China, flooding teaching is common, which has achieved a large amount of knowledge output, but it has not been able to guarantee the effect of knowledge instillation. In American colleges and universities, it is more open education, combining conscious education and learning with task-based education to meet the real needs of people in society, while service learning comes from traditional teaching methods, such as experiential learning. It became popular at the end of the 9th century and the beginning of the 20th century. Nevertheless, the combination of service learning and school curricula is still a fairly new concept, which only began to appear in the 1870s. At present, China is also introducing advanced foreign teaching methods to improve some of the domestic teaching drawbacks.
APA, Harvard, Vancouver, ISO, and other styles
26

Ali, Hena, Silvia Grimaldi, and Monica Biagioli. "Service Design pedagogy and effective student engagement: Generative Tools and Methods." Design Journal 20, sup1 (July 28, 2017): S1304—S1322. http://dx.doi.org/10.1080/14606925.2017.1352659.

Full text
APA, Harvard, Vancouver, ISO, and other styles
27

Xu, Peng. "Study of test script design methods for Web Service performance testing." IOP Conference Series: Materials Science and Engineering 231 (September 2017): 012019. http://dx.doi.org/10.1088/1757-899x/231/1/012019.

Full text
APA, Harvard, Vancouver, ISO, and other styles
28

Peng, Zhenhui, and Xiaojuan Ma. "A survey on construction and enhancement methods in service chatbots design." CCF Transactions on Pervasive Computing and Interaction 1, no. 3 (September 24, 2019): 204–23. http://dx.doi.org/10.1007/s42486-019-00012-3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
29

Ma, Chao, Wei Dong Liu, Zhi Ying Tu, Zhong Jie Wang, and Xiao Fei Xu. "A QFD-Based Quality and Capability Design Method for Transboundary Services." Mathematical Problems in Engineering 2020 (February 24, 2020): 1–18. http://dx.doi.org/10.1155/2020/9478083.

Full text
Abstract:
The “transboundary”, an emerging phenomenon in the Internet service ecosystem, is leading to the flourishing of innovative services. A transboundary service incorporates services, resources, and technologies from multiple domains into its business to create a particular competitive advantage and unique user experiences. It is difficult to comprehensively consider all the constraints from multiple domains to precisely design the nonfunctional characteristics of transboundary services, such as quality attributes and capability attributes. We propose a two-phase quality design method for transboundary services called value quality deployment-quality capability deployment (VQD-QCD) based on quality function deployment (QFD). Given the restrictions of transboundary services, VQD-QCD translates the value expectations of multiple stakeholders into an optimal configuration for global quality parameters (GQPs), local quality parameters, and capability parameters. Details of VQD are illustrated. Considering the inherent vagueness and uncertainty of relationships between value expectations and GQPs, and among GQPs, fuzzy least absolute regression and fuzzy nonlinear programming methods are incorporated into QFD to identify the quantitative relations between value indicators and GQPs, and among GQPs, and obtain an optimal configuration scheme for GQPs. Usability of the proposed method is validated through a case study on the “DiDi mobile transportation service”, which is a representative transboundary service in China. Compared with the current method, which is inaccurate and inefficient because its translation between value expectations and relevant quality and capability parameters is artificial and subjective, the proposed method integrates fuzzy least absolute regression and fuzzy nonlinear programming methods into QFD, which facilitate transboundary service designers to precisely and efficiently design the quality and capability characteristics of innovative services in the manner of semiautomatisation, which promotes the innovative design of transboundary services.
APA, Harvard, Vancouver, ISO, and other styles
30

Sun, Hui Bin, R. Mo, and Zhi Yong Chang. "Study on Product Service Oriented Enterprise Servitization Methods." Materials Science Forum 626-627 (August 2009): 747–52. http://dx.doi.org/10.4028/www.scientific.net/msf.626-627.747.

Full text
Abstract:
In order to servitize manufacturing enterprises and meet the need of product service system, approaches to servitization are studied. Design for service method, manufacturing for service mode, and product-based service are regarded as key problems and discussed in detail respectively. Concept and evaluation standards of product service relationship are also discussed. And some significant topics for future studies are put forward.
APA, Harvard, Vancouver, ISO, and other styles
31

Svirakova, Eva. "Close the Loop! System Dynamics Modelling in Service Design." Systems 6, no. 4 (November 23, 2018): 41. http://dx.doi.org/10.3390/systems6040041.

Full text
Abstract:
Service design is a thought process using creativity, empathy in responding to a customer’s need and rationality in an analysis of a recommended, innovative solution. In this paper, we propose a research methods system which enables designers to integrate design and systems thinking into a system dynamics model of a creative project. Based on these research methods, topics and problems can be detected, and solutions can be proposed. The communicative game “Close the Loop!” which uses elements of visual language, and modifies the Grounded Theory method and its three processes: open coding, axial coding, and selective coding. The aim of the game is to create a Causal Loop Diagram which expresses a dynamic hypothesis, a Stock and Flow Diagram, which solves the problem visually and follows the Causal Loop Diagram. The accuracy of this set of method is demonstrated by its application in a case study from the service area. The article is intended for researchers who endeavour to use research methods in order to improve their services and meet a customer’s requirements.
APA, Harvard, Vancouver, ISO, and other styles
32

Skačkauskienė, Ilona, and Jurga Vestertė. "MODULINIO PROJEKTAVIMO TAIKYMO PASLAUGOMS PROBLEMATIKA / PROBLEMATIC OF SERVICE MODULARISATION." Mokslas - Lietuvos ateitis 11 (June 14, 2019): 1–7. http://dx.doi.org/10.3846/mla.2019.9195.

Full text
Abstract:
Maintaining a competitive edge in today’s markets with short product life cycles and competitors quickly copying commercial success ideas is a significant challenge. Service organisations have to look for ways to quickly adapt to environmental changes and offer the most satisfying services to demanding and rushing customers. One of the possible ways to achieve these goals is to apply the principles of modular design to services. Although the modular design is widely used in the production of goods, its applicability to services has not yet been sufficiently researched. There is a lack of consensus on the terms used, there is no clear definition of the modular service system requirements, there are many doubts in the application of quantitative decision methods for modular service system management, and so forth. The article aims to identify the fundamental problems associated with the use of modular design for services. Based on the results of the analysis of the scientific literature, we propose a scheme describing the service system, and identify the important problematic issues related to the application of modular design to services. In this paper, we use methods of systematic analysis, abstraction, synthesis, and critical analysis.
APA, Harvard, Vancouver, ISO, and other styles
33

Dodds, Sarah, Sandy Bulmer, and Andrew Murphy. "Incorporating visual methods in longitudinal transformative service research." Journal of Service Theory and Practice 28, no. 4 (July 9, 2018): 434–57. http://dx.doi.org/10.1108/jstp-02-2017-0022.

Full text
Abstract:
Purpose Consumer experiences of healthcare services are challenging for researchers to study because of the complex, intangible and temporal nature of service provision. The purpose of this paper is to introduce a novel longitudinal three-phase research protocol, which combines iterative interviewing with visual techniques. This approach is utilised to study consumer service experiences, dimensions of consumer value and consumer value co-creation in a transformational service setting: complementary and alternative medicine healthcare. Design/methodology/approach This research employed a three-phase qualitative longitudinal research protocol, which incorporated: an initial in-depth interview, implementation of the visual elicitation technique Zaltman Metaphor Elicitation Technique and a final interview to gain participant feedback on the analysis of data collected in the first two phases. Findings Four key benefits derived from using the three-phase protocol are reported: confirmation and elaboration of consumer value themes, emergence of underreported themes, evidence of transformation and refinement of themes, ensuring dependability of data and subsequent theory development. Originality/value The study provides evidence that a longitudinal multi-method approach using in-depth interviews and visual methods is a powerful tool that service researchers should consider, particularly for transformative service research settings with sensitive contexts, such as healthcare, and when studying difficult to articulate concepts, such as consumer value and value co-creation.
APA, Harvard, Vancouver, ISO, and other styles
34

Yang, Hyunsik, and Younghan Kim. "Design and Implementation of High-Availability Architecture for IoT-Cloud Services." Sensors 19, no. 15 (July 25, 2019): 3276. http://dx.doi.org/10.3390/s19153276.

Full text
Abstract:
For many vertical Internet of Things (IoT) applications, the high availability is very important. In traditional cloud systems, services are usually implemented with the same level of availability in which the fault detection and fault recovery mechanisms are not aware of service characteristics. In IoT-cloud, various services are provided with different service characteristics and availability requirements. Therefore, the existing cloud system is inefficient to optimize the availability method and resources to meet service requirements. To address this issue, this paper proposes a high availability architecture that is capable of dynamically optimizing the availability method based on service characteristics. The proposed architecture was verified through an implementation system based on OpenStack, and it was demonstrated that the system was able to achieve the target availability while optimizing resources, in contrast with existing architectures that use predefined availability methods.
APA, Harvard, Vancouver, ISO, and other styles
35

Kurita, Yusuke, Takumi Ota, Koji Kimita, and Yoshiki Shimomura. "A Method for Analyzing Service Failure Causes." Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 3, no. 2 (August 27, 2012): 57. http://dx.doi.org/10.24212/2179-3565.2012v3i2p57-66.

Full text
Abstract:
The provision of highly reliable services is essential for the maintenance of long-term relationships with customers. To establish highly reliable services, the potential for service failures and their causes must be identified and taken appropriate steps in the process of service design. Methods are proposed to support these activities. However, the quality of these analyses depends on designers’ abilities such as their experience. Therefore, it is difficult to enumerate potential service failure and their causes exhaustively in the phase of service design. In this paper, we propose a method for the extraction of service failure causes. The proposed method is verified through its application to a practical case.
APA, Harvard, Vancouver, ISO, and other styles
36

HueyJiuan Yeh, LeeChuan Chuang, and David ChienLiang Kuo. "Applying Customer Journey Methods in SST-based Service Design: A Proposed Methodology." Journal of Next Generation Information Technology 4, no. 3 (May 31, 2013): 130–38. http://dx.doi.org/10.4156/jnit.vol4.issue3.16.

Full text
APA, Harvard, Vancouver, ISO, and other styles
37

Sasmito, Ginanjar Wiro, and M. Fikri Hidayattullah. "The Implementation of User Centered Design Methods on Public Service Mapping Websites." IOP Conference Series: Materials Science and Engineering 1077, no. 1 (February 1, 2021): 012022. http://dx.doi.org/10.1088/1757-899x/1077/1/012022.

Full text
APA, Harvard, Vancouver, ISO, and other styles
38

Veliverronena, Linda, Ilze Grīnfelde, and Oskars Java. "WHY SERVICE DESIGN MATTERS: THE CASE OF NATIONAL LIBRARY OF LATVIA." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 4 (May 28, 2021): 225–38. http://dx.doi.org/10.17770/sie2021vol4.6267.

Full text
Abstract:
In the digital age when many organizations initiate and experience transformations as a reaction to wider societal changes, there is discussion about functionality, usability and availability of library services. Studies report a decreasing number of library visitors as result of the pervasive presence of the Internet as a faster source for getting resources, public`s lack of knowledge about the library services, etc. To maintain relevance for the public, more libraries apply principles of service design to provide an effective customer experience. For national libraries websites are of high importance as gateways to library resources and media to communicate institutions` objectives. The aim of this article is to analyse how the principles of service design are reflected in the online services offered by the National Library of Latvia. The research methods rely both on secondary data on audience needs and involve application of the service design principles to the website of National Library of Latvia. Results highlight the majority of analysed libraries apply the basic principles of service design and the focus is to provide the user friendly experience in libraries` databases and repositories. The website of the library provides limited user friendly experience in library`s and only partially follows the principles of service design.
APA, Harvard, Vancouver, ISO, and other styles
39

Park sohee, kimwonkyoung, and Kim, Bo Bin. "Ethnography methods utilizing the user observation study on product service system design - Focused on cosmetic store service -." Journal of Digital Design 14, no. 1 (January 2014): 221–30. http://dx.doi.org/10.17280/jdd.2014.14.1.022.

Full text
APA, Harvard, Vancouver, ISO, and other styles
40

Wang, Xiao Kun, Bao Yu Hu, Wei Qiang Chen, Xin Liu, and De Yong Guan. "Design of Service Supervision and Subsidies Evaluation System for Urban Public Transport." Applied Mechanics and Materials 135-136 (October 2011): 414–20. http://dx.doi.org/10.4028/www.scientific.net/amm.135-136.414.

Full text
Abstract:
In order to promote the sound development of urban public transport industry, government administration needs to enhance quality supervision of operational service to public transport enterprises, while taking scientific and effective strategy of financial subsidies. So service supervision and subsidies evaluation system for urban public transport are designed. First of all, system construction demand was analyzed based on enterprise operation cost accounting, subsidies evaluation and service quality supervision. And then the idea and workflow of system construction are proposed. Furthermore, public transport enterprises cost accounting, supervision and evaluation of public transport enterprise services, compensation scope and methods of financial subsidies to public transport enterprises, audit and evaluation of compensation mechanisms for financial subsidies are analyzed and researched separately. Based on the above, functional architecture of service supervision and subsidies evaluation system for urban public transport for government sector management is proposed. The system is composed of four function modules: basic database of public transport operation, cost of ticket revenue accounting system, service quality evaluation system, and subsidies compensation evaluation system. The ideas and methods are provided for service supervision and subsidies evaluation system for urban public transport and industry management information platform construction.
APA, Harvard, Vancouver, ISO, and other styles
41

Sakao, Tomohiko, Mattias Lindahl, and Anna Öhrwall-Rönnbäck. "Environmentally-Conscious Design Methods for Manufacturing Firms with Servicification." International Journal of Automation Technology 3, no. 1 (January 5, 2009): 26–32. http://dx.doi.org/10.20965/ijat.2009.p0026.

Full text
Abstract:
Servicification is a key toward environmental conscious business in the manufacturing industry. After looking at the business and economic implications of Integrated Product and Service Offerings, the paper suggests specifications for methods beneficial for such a manufacturing company. The paper is based on the empirical case studies of 120 Swedish manufacturing firms of different sizes. It is expected to encourage discussion on this crucial theme in mature economies such as those of Europe and Japan.
APA, Harvard, Vancouver, ISO, and other styles
42

Dong, Wei. "Self-Service Library System: Design and Implementation." Applied Mechanics and Materials 513-517 (February 2014): 2453–56. http://dx.doi.org/10.4028/www.scientific.net/amm.513-517.2453.

Full text
Abstract:
In this paper, we propose a new self-service library system. The new system adopts Radio Frequency Identification (RFID) technology so that patrons can check out and return library property at any time of the day. In addition, repetitive strain injuries among librarians are alleviated. Unlike traditional methods of old library circulation system which employed barcode as Identification of a book, a tiny RFID tag is attached to a book in the new circulation system. With its serial number programming and anti-theft information programming into the tag, it is believed that the new system has a better control on theft, nonreturns.
APA, Harvard, Vancouver, ISO, and other styles
43

Wei Keat, Ooi, and Hazrina Haja Bava Mohidin. "OCCUPANTS’ SATISFACTION OF SERVICED APARTMENTS DESIGN : CASE STUDIES IN KUALA LUMPUR." International Journal of Property Sciences 10, no. 1 (August 30, 2020): 39–53. http://dx.doi.org/10.22452/ijps.vol10no1.4.

Full text
Abstract:
This paper aims to identify the factors that affect a good serviced apartment design by looking at three (3) parameters which are physical attributes, social needs, and facilities and services through the occupants’ satisfaction levels. Despite the increasing number of serviced apartment developments in Malaysia, there has been limited research to analyse occupants’ wellness and satisfaction in a serviced apartment to generate a model to guide the service apartments’ design and development. The research is conducted using multiple case studies methods through physical observation and questionnaire surveys based on the three (3) parameters mentioned above at the golden triangle area of Kuala Lumpur among three case studies that have been identified. The findings reveal that occupants are generally satisfied with serviced apartments in Malaysia; however, various key components need to be reassessed and improved for future developments in order to serve as a reference for local authorities, developers, and designers to design serviced apartments in the local context from occupant’s perspective.
APA, Harvard, Vancouver, ISO, and other styles
44

Kim, Eok. ""Supposing Design Methods of Customer Activity for PSS(Product-Service System) applied with Self-Service Technology ; Focused on Mobile Shopping Service"." Journal of Industrial Design Studies 42 (December 31, 2017): 193–202. http://dx.doi.org/10.37254/ids.2017.12.42.18.193.

Full text
APA, Harvard, Vancouver, ISO, and other styles
45

Bustomi, Tommy, Ekawati Yulsilviana, and Jan Jan Jaelani. "ANALYSIS AND DESIGN OF INTEGRATED ONE DOOR SERVICE IN THE MINISTRY OF RELIGIOUS AFFAIRS, KUTAI TIMUR." JURNAL IT 10, no. 2 (June 17, 2020): 193–204. http://dx.doi.org/10.37639/jti.v10i2.155.

Full text
Abstract:
The One Door Integrated Service Application is a service delivery for several types of services that are organized in an integrated manner in one place and controlled by a management control system. In this application there are two types of services namely customer service (Cs) and front office (FO), in both types of services have different service functions CS functions to provide services to the public and employees who want to do consultations include, Hajj and Umrah services , Marriage, Endowments, Zakat, Promotion, Staffing while FO Providing services to the community in the form of requests to transfer schools, legalizing certificates, mosque recommendations, passport recommendations, Requests for Qibla direction, requests for prayer, requests for clergy, Requests for place of worship data, Requests for marriage data. The application was developed using the Prototype system development method, data collection methods by interviewing, observing and studying literature, analyzing system design using UML (Unifield Modeling Language). In building applications information is used in the PHP programming language, MySQL Database, Apache Local Web Server, Adobe Dreamweaver CS6 as a web editor, and Adobe Photoshop as an image editor. Testing methods The information application uses the Blackbox testing method and Beta testing. The results of this study is that with this web-based application it will facilitate office staff in archiving services to record history and make it easier to serve the general public as well as providing convenience to the community when it will perform services
APA, Harvard, Vancouver, ISO, and other styles
46

Sun, Shan, Dongming Ma, and Hao Qian. "Study on user experience of airport rail to air Transfer Mode based on QFD and service design methods." E3S Web of Conferences 179 (2020): 02030. http://dx.doi.org/10.1051/e3sconf/202017902030.

Full text
Abstract:
Objective: To further perfect service design of “rail to air transfer” mode at Beijing Daxing Airport, optimize the transfer flow and improve passengers’ “door to door” transfer experience. Method: Quality function deployment (QFD) method was introduced into the optimization process of service design. Firstly, the user demand for current “rail to air transfer” mode was collected through questionnaire survey and interview method, followed by analysis and classification using KJ method, user demand weight was determined via analytic hierarch process (AHP) method, the correlation between user demand and design elements was quantitatively evaluated through QFD method, and house of quality (HOQ) was constructed to complete the transformation from user demand into design elements. In the end, service contact analysis was implemented according to obtained parameters, the suggestions for improvement were proposed and the service optimization blueprint was constructed. Conclusion: Starting from user demand, QFD method was integrated with service design to optimize and innovate the service design of the existing “rail to air transfer” mode at Daxing Airport. This study has provided a new strategy and method for improving transfer service and user experience.
APA, Harvard, Vancouver, ISO, and other styles
47

Zhu, Haihua, James Gao, and Qixiang Cai. "A product-service system using requirement analysis and knowledge management technologies." Kybernetes 44, no. 5 (May 5, 2015): 823–42. http://dx.doi.org/10.1108/k-11-2014-0244.

Full text
Abstract:
Purpose – Product-service system (PSS) has been attracting attentions of global manufacturing to providing high-value added services in addition to their traditional product development and manufacturing business. For this reason, it is of great importance to research PSS. The purpose of this paper is to establish a systematic strategy and a system tool for PSS design. Design/methodology/approach – A requirement-driven product-service system (RdPPS) is developed using requirements analysis and knowledge management technologies. A framework is proposed to support RdPPS by providing tools and methods for requirement analysis and processing, formalization of PSS by ontology-based knowledge representation, reasoning method for PSS solution finding, and solution optimizing and assessing. Finally, the design support strategies for RdPPS are investigated to demonstrate the usability and functioning of the developed system. Findings – Many conventional design methods did not consider the influence of customer requirements (CRs) during the planning phase of PSS design. Moreover, a broader range of knowledge is required to PSS design, since both products and services are considered. Research limitations/implications – This research provides a solid foundation for PSS, and promotes an effective means for PSS design. Originality/value – A RdPSS is presented. CRs are considered during the design phase of PSS as well as both product and service knowledge.
APA, Harvard, Vancouver, ISO, and other styles
48

Zhe, Li, Liu Xueyan, and Tian Huan. "Research On The Architecture And Strategy Of Luxury brands Marketing Service Design Model From The Perspective Of Big Data." E3S Web of Conferences 179 (2020): 02014. http://dx.doi.org/10.1051/e3sconf/202017902014.

Full text
Abstract:
With the development of social economy and the continuous popularization of Internet information technology, luxury brands marketing has improved brand competitiveness by combining new marketing methods in this era. Based on this, the purpose of this article is to use service design to improve the precise marketing strategy of luxury brands, and to study the current situation of luxury brands marketing and service design theory in the era of big data. Combining the existing research results of service design with the unique attributes of luxury brands marketing, by establishing the implementation path and theoretical model of introducing service design into luxury brands marketing, verifying the important role of service design in luxury brands marketing, and from this put forward the design model and feasibility strategies of marketing services for luxury brands.
APA, Harvard, Vancouver, ISO, and other styles
49

Chang, Shuchih Ernest, YiChian Chen, MingFang Lu, and Hueimin Louis Luo. "Development and Evaluation of a Smart Contract–Enabled Blockchain System for Home Care Service Innovation: Mixed Methods Study." JMIR Medical Informatics 8, no. 7 (July 28, 2020): e15472. http://dx.doi.org/10.2196/15472.

Full text
Abstract:
Background In the home care industry, the assignment and tracking of care services are controlled by care centers that are centralized in nature and prone to inefficient information transmission. A lack of trust among the involved parties, information opaqueness, and large manual manipulation result in lower process efficiency. Objective This study aimed to explore and demonstrate the application of blockchain and smart contract technologies to innovate/renovate home care services for harvesting the desired blockchain benefits of process transparency, traceability, and interoperability. Methods An object-oriented analysis/design combined with a unified modeling language tool was used to construct the architecture of the proposed home care service system. System feasibility was evaluated via an implementation test, and a questionnaire survey was performed to collect opinions from home care service respondents knowledgeable about blockchain and smart contracts. Results According to the comparative analysis results, the proposed design outperformed the existing system in terms of traceability, system efficiency, and process automation. Moreover, for the questionnaire survey, the quantitative analysis results showed that the proposed blockchain-based system had significantly (P<.001) higher mean scores (when compared with the existing system) in terms of important factors, including timeliness, workflow efficiency, automatic notifications, insurance functionality, and auditable traceability. In summary, blockchain-based home care service participants will be able to enjoy improved efficiency, better transparency, and higher levels of process automation. Conclusions Blockchain and smart contracts can provide valuable benefits to the home care service industry via distributed data management and process automation. The proposed system enhances user experiences by mitigating human intervention and improving service interoperability, transparency/traceability, and real-time response to home care service events. Efforts in exploring and integrating blockchain-based home care services with emerging technologies, such as the internet of things and artificial intelligence, are expected to provide further benefits and therefore are subject to future research.
APA, Harvard, Vancouver, ISO, and other styles
50

Fox, Robert. "Service empathy." OCLC Systems & Services: International digital library perspectives 31, no. 2 (May 11, 2015): 54–58. http://dx.doi.org/10.1108/oclc-02-2015-0001.

Full text
Abstract:
Purpose – This column aims to advocate for taking an empathetic approach in the evaluation of patron-oriented digital services. Design/methodology/approach – This is a regular column with citations that the reader can use to investigate further. Findings – The column explores justification for this approach and how it fits into the larger evaluative picture. It then explores methods and tools that can be used to understand patron needs from a desirability-based approach. Originality/value – Design of effective online library services is becoming more nuanced by the need to understand patron needs from an insider’s perspective. Taking a more empathetic approach will greatly complement the standard objective metrics that libraries typically engage in when performing assessment on their services.
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the bibliographies on the topic 'Service design methods' for other source types:
Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography