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Journal articles on the topic 'Service design'

Author: Grafiati

Published: 4 June 2021

Last updated: 22 March 2025

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1

Pires, Luís Ferreira, Arjen van Oostrum, and Fons Wijnhoven. "Service Registry Design." International Journal of Information Systems in the Service Sector 2, no. 4 (October 2010): 1–21. http://dx.doi.org/10.4018/jisss.2010100101.

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A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues, while service registries should take into consideration information needs of business domain users. In this regard, the authors consider service registries as information services and develop a comprehensive framework for designing service registries. This framework introduces aspects that determine a design space for service registries. In this design space, the authors identify views, requirements, processes, and means in the design of a service registry that supports the lifecycle information of a service. A vital part of these requirements is further implemented and demonstrated in a prototype built as a ‘proof-of-concept’ for the framework. This paper also discusses a case study used to evaluate the prototype. In this case study, a registry prototype has been populated with realistic services of a large insurance company, and 21 experienced IT and business professionals from a consultancy organization evaluated the prototype for its user satisfaction.

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Katzan, Jr., Harry. "Design For Service Innovation." Journal of Service Science (JSS) 8, no. 1 (November 23, 2015): 1–6. http://dx.doi.org/10.19030/jss.v8i1.9517.

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This paper covers service innovation for service scientists. The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular. The changing of one’s perception of the human landscape from products to services is indeed cumbersome and entails a lot of effort on the part of the service establishment and the service entrepreneur. However, a new view of an age-old agenda in light of the ongoing move to globalization can be enlightening and rewarding. If Thomas Edison were engaged in services, he would have put it this way, “Service innovation is 90% perspiration and 10% inspiration.” Heretofore, innovation has been unfortunately aligned with the business community that has been distracted by an outdated and simplistic view of competitive advantage based on comparative economics. Effective service innovation is based on differential economics through service delivery that supplies better services as seen by the customer. Service innovation applies equally well, if not more so, to the other human endeavors of engineering, government, education, social services, political science, and a wide-range of unclassified interpersonal relations. The paper gives a modern view of service, innovation, service innovation, and how to unearth services innovation in a practical sense. Also, the point is made herein that service innovation is basic to the constituency of the human condition.

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Zarubina, Venera, Mikhail Zarubin, Olga Andreeva, Darkhan Akhmetov, and Ekaterina Gutnova. "Web-service promotion of SaaS service for mining design." Innovative Marketing 17, no. 4 (November 1, 2021): 49–61. http://dx.doi.org/10.21511/im.17(4).2021.05.

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The market of software for automating the processes of mining enterprises is represented by foreign solutions, which increases the dependence of Kazakhstani enterprises on third-party developers. The marketing strategy for promoting the domestic software product focus on conquering the market segment and increasing competitiveness.The study aims to develop a marketing strategy for promoting the national cloud service “3D-quarry” as a SaaS, taking into account the modern development of Kazakhstan and the globalization of the world’s economy. When writing the matrix of strategic analysis, an analysis of pricing models was used. The possibility of using various measures to promote the service was assessed. A marketing strategy for promoting software for subsoil use is proposed, including tactics of online and offline marketing. The choice of a pricing model for a SaaS product for specialized universities and small design organizations is substantiated. Within the SaaS framework, a set of indicators for evaluating the effectiveness of a marketing strategy is proposed. A comparative analysis of the payback period of the project when using different tariff plans is carried out. Planning horizon – 3 years, planned market share – 5%, conversion rate – 1%, expected payback period – 4.4 years.The developed pricing policy allows obtaining competitive advantages in comparison with the main representatives of the software market: in the segment of small design organizations – at the expense of an acceptable price, in the segment of educational institutions – at the expense of the freemium pricing model. Acknowledgment The study was carried out within the framework of the grant of the Ministry of Education and Science of the Republic of Kazakhstan on the topic IRN AP09561619 “Development of the core of the web service “3D-quarry”.

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Zomerdijk, Leonieke G., and Christopher A. Voss. "Service Design for Experience-Centric Services." Journal of Service Research 13, no. 1 (December 3, 2009): 67–82. http://dx.doi.org/10.1177/1094670509351960.

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송정만 and 변종원. "Design Service Collaboration Model Study (Design Services in cases)." Journal of Korea Design Forum ll, no. 25 (November 2009): 51–62. http://dx.doi.org/10.21326/ksdt.2009..25.005.

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蒲, 桂平. "Intelligent Shopping Trolley Design Based on Service Design Concepts." Design 09, no. 03 (2024): 924–31. http://dx.doi.org/10.12677/design.2024.93401.

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Hee, Kai-Cheong, and Chiung Ching Ho. "Design of Application Layer Services for Security Automation via a Web Service Approach." Journal of Advances in Computer Networks 2, no. 1 (2014): 76–84. http://dx.doi.org/10.7763/jacn.2014.v2.86.

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8

Yoon, Seong-Won. "Improving Public Services Through Methods of Service Design: A Case Study of the Service Design Workshop, Design Dive." Journal of the Ergonomics Society of Korea 31, no. 1 (February 29, 2012): 85–92. http://dx.doi.org/10.5143/jesk.2012.31.1.85.

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李, 艳. "Building Brand Strategy Based on Service Design." Design 09, no. 06 (2024): 1600–1607. https://doi.org/10.12677/design.2024.96830.

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潘, 田力. "Research on the Design of Public Area Seat Sharing Service System of Library Based on Service Design Concept." Design 08, no. 03 (2023): 1979–88. http://dx.doi.org/10.12677/design.2023.83238.

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Tuunanen, Tuure, Anu Bask, and Hilkka Merisalo-Rantanen. "Typology for Modular Service Design." International Journal of Service Science, Management, Engineering, and Technology 3, no. 3 (July 2012): 99–112. http://dx.doi.org/10.4018/jssmet.2012070107.

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This paper presents a typology for modular service design. The authors review engineering, manufacturing, and service research literature and develop three key concepts for service modularization: service module, service architecture, and service experience. Thereafter these key concepts are further decomposed into detailed constructs. Basing on the reviewed literature, they develop a common typology for modular services. The authors argue that their typology provides a foundation for the development of modular service design methods. The authors also expect that it is important to recognize how customers perceive the service. They propose that service experiences can be characterized by value creation, role perception, personalization, and task complexity and by how the customers experience the particular services.

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Narasimhan, Ram, Srinivas Talluri, Joseph Sarkis, and Anthony Ross. "Efficient service location design in government services." Journal of Operations Management 23, no. 2 (October 28, 2004): 163–78. http://dx.doi.org/10.1016/j.jom.2004.07.004.

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Yu, Shiqiang, and Chunxiang Guo. "Service design under asymmetric service provider competition: Applications of AI services." Transportation Research Part E: Logistics and Transportation Review 182 (February 2024): 103424. http://dx.doi.org/10.1016/j.tre.2024.103424.

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Kang, Song Yi, and Ken Nah. "Integrated Home-care Service Design Strategy for Elderly by Applying Service Design Process." Korea Institute of Design Research Society 8, no. 3 (September 30, 2023): 223–35. http://dx.doi.org/10.46248/kidrs.2023.3.223.

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This study aims to develop a user-centered integrated service design strategy of long-term care home-care services for the elderly in response to population aging in South Korea. The research investigates the current status of home-care services and examines the needs of elderly individuals and stakeholders. Key factors identified include expert collaboration, user communication, and community cooperation. The study proposes an integrated service design strategy of home-care services and a comprehensive support app, facilitating personalized care and effective service management. Local resources are suggested for home environment improvement, emotional support programs, and prompt emergency response. The proposed model emphasizes communication, counseling, emergency assistance, satisfaction surveys, and information sharing. The study anticipates enhanced satisfaction among the elderly, their families, and professionals.

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Thamtheerasathian, Lerchart, Songphan Choemprayong, Pimpaporn Teerathammongkol, and Siwalai Srisatriyanon. "Service design for the design community: TCDC Resource Center's relocation experience." Art Libraries Journal 43, no. 4 (October 2018): 175–84. http://dx.doi.org/10.1017/alj.2018.28.

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AbstractDuring the move to a new location in 2016-2017, the headquarters of Thailand Creative & Design Center (TCDC) in Bangkok applied a service design approach to devise and deploy new and improved services. Applying a case study approach, this article reports the TCDC experience in adopting a service design approach in its library function at the TCDC Resource Center. The initiative aimed to create a new service blueprint as well as to implement new and updated services to meet ever-changing user needs. It is expected that service design will increase the user satisfaction level, which will lead to an increasing number of members and visitors, as well as promote revisits and brand loyalty. The process included developing empathy, service ideation, prototyping, and testing. As a result, several new and updated services were introduced and implemented both in the physical space and online. As an iterative process, the design team has also provided multiple channels to receive feedback from users both directly and indirectly to ensure continuous improvement of its services and products.

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刘, 津汶. "Innovative Design of “Elderly Assistance” Health Service Robot." Design 09, no. 02 (2024): 872–85. http://dx.doi.org/10.12677/design.2024.92279.

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Hunke, Fabian, Gerhard Satzger, and Tuure Tuunanen. "Reuse of service concept elements for modular service design." Journal of Service Management 35, no. 6 (September 26, 2024): 216–41. http://dx.doi.org/10.1108/josm-04-2024-0171.

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PurposeThis research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological underpinnings to enhance the approach of service design.Design/methodology/approachEmploying a design science research approach, this study investigates the intentional and targeted reuse of service concept elements for modular service design. It develops four general design principles and applies them in a real-world context to demonstrate and evaluate the purposeful integration of service concept elements.FindingsThis research reveals the efficacy of reusing service concept elements for modular service design, highlighting the benefits of this approach in conceptualizing new services. It theorizes generalizable design knowledge by formalizing four design principles that allow to underpin the reuse of service concept elements.Originality/valueThis research contributes to service design literature by providing actionable insights into the systematic reuse of service concept elements, particularly within the framework of modular service design. We develop and test general design principles and, specifically, apply them for analytics-based digital services.

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18

Koskela-Huotari, Kaisa, Lia Patrício, Jie Zhang, Ingo Oswald Karpen, Daniela Sangiorgi, Laurel Anderson, and Vanja Bogicevic. "Service system transformation through service design: Linking analytical dimensions and service design approaches." Journal of Business Research 136 (November 2021): 343–55. http://dx.doi.org/10.1016/j.jbusres.2021.07.034.

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Ohno, Takehiko, Yasuhisa Kato, and Yoko Asano. "Service Design for Creating Attractive Services, and Trends in Design Thinking." NTT Technical Review 13, no. 12 (December 2015): 34–39. http://dx.doi.org/10.53829/ntr201512fa6.

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20

Song, Xiao, Jia Jia Li, Lin Zhang, and Dong Jing He. "Semantic SOA for Missile Design." Advanced Materials Research 139-141 (October 2010): 1345–49. http://dx.doi.org/10.4028/www.scientific.net/amr.139-141.1345.

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Currently, Service-Oriented Architecture (SOA) is widely used in various fields, but a shortcoming is that the process of service discovering and matching is limited only to syntactic level which easily leads to information mismatching. In this paper, we propose semantic SOA for missile design system, which introduces SOA to missile design area. The semantically improved system uses ontologies to define semantics among services and integrates isolated information. Moreover, we describe services in a way combining WSDL and tuple description method together which enables automatic service discovery and matching. At last, we discuss the concept of "semantic template" that allows service requesters to create a semantic rich description of services.

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Wang, Xiaofang, Laurens G. Debo, Alan Scheller-Wolf, and Stephen F. Smith. "Service design at diagnostic service centers." Naval Research Logistics (NRL) 59, no. 8 (November 7, 2012): 613–28. http://dx.doi.org/10.1002/nav.21510.

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22

Chase, Richard B., and William E. Youngdahl. "SERVICE by DESIGN." Design Management Journal (Former Series) 3, no. 1 (June 10, 2010): 9–15. http://dx.doi.org/10.1111/j.1948-7169.1992.tb00582.x.

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23

Del Ra, William. "Service design patterns." ACM SIGSOFT Software Engineering Notes 37, no. 4 (July 16, 2012): 40. http://dx.doi.org/10.1145/2237796.2237821.

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24

Harrison, Andrew. "Design for Service." Research-Technology Management 60, no. 4 (July 4, 2017): 19–25. http://dx.doi.org/10.1080/08956308.2017.1325685.

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25

YAMAOKA, Toshiki. "Service Design Method." Journal of Japan Society of Kansei Engineering 15, no. 2 (October 31, 2017): 69–74. http://dx.doi.org/10.5057/kansei.15.2_69.

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26

Nireki, T. "Service life design." Construction and Building Materials 10, no. 5 (July 1996): 403–6. http://dx.doi.org/10.1016/0950-0618(95)00045-3.

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Wang, Zujian, and Mingyao Qi. "Service network design considering multiple types of services." Transportation Research Part E: Logistics and Transportation Review 126 (June 2019): 1–14. http://dx.doi.org/10.1016/j.tre.2019.03.022.

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Lei, Yang, Dai Yu, Zhang Bin, Gao Yan, Ye Lei, and Na Jun. "A service design oriented web services composite platform." Wuhan University Journal of Natural Sciences 11, no. 1 (January 2006): 160–64. http://dx.doi.org/10.1007/bf02831723.

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29

Marques, Filipe T., Jacques P. Sauvé, and J. Antão B. Moura. "SLA Design and Service Provisioning for Outsourced Services." Journal of Network and Systems Management 17, no. 1-2 (February 14, 2009): 73–90. http://dx.doi.org/10.1007/s10922-009-9115-7.

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30

Sakao, T., A. Neramballi, and J. Matschewsky. "Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base." Proceedings of the Design Society 2 (May 2022): 1955–64. http://dx.doi.org/10.1017/pds.2022.198.

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AbstractThis article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.

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Annas, Aswar, Nursafitra Nursafitra, Eka Fitra Ramadani Salam, and Resky Amalia P. "Grand Service Design Regional Library Pinrang Regency." Jurnal Ilmiah Ilmu Administrasi Publik 12, no. 1 (January 20, 2022): 35. http://dx.doi.org/10.26858/jiap.v12i1.30782.

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Pinrang Regency Regional Library Service Grand Design. This study aims to measure 9 indicators of regional library service elements in Pinrang Regency. The study used descriptive quantitative methods, with non-probability sampling technique, measurements with a Likert scale involving 194 respondents, the determination of the sample was carried out by purposive sampling. The results showed that in general the 9 service elements in the regional library of Pinrang Regency received a good rating, while the scoring values for each service element were: elements of clarity and ease of requirements for getting digital-based services in good category with a score of 60%, service elements clarity and ease of procedures for obtaining services. digital-based services in the good category with a value of 51%, the service element of availability of information/guidance to get the service in the good category with a value of 53%, the service element of clarity and suitability of service time in the good category with a value of 62%, the service element of the duration/length of service time (opening hours). & closing hours) good category with a value of 52%, service element of speed of completion of document duplicating time in good category with a value of 46%, service element of clarity and reasonableness of the presence / absence of fees in good category with a value of 55%, service element of speed of response to complaints / complaints in good category with a value of 61%, and elements of follow-up services settlement of complaints/complaints in good category with a score of 64%.

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Balraj, Noah Anburaj. "Management of Design Thinking and Growth in Product-Service Designs." Abstract Proceedings International Scholars Conference 7, no. 1 (December 18, 2019): 1194–203. http://dx.doi.org/10.35974/isc.v7i1.1583.

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The research paper deals with the study of products and services and its design thinking. Design thinking is one of the major branches of sciences that is fast developing with the economic development of nations around the globe. Design thinking could also be considered as a core human-centered, problem solving, and creative solutions to human living. There is a progressive modification of designs in the improvements of components both inside (functional components) and outside (aesthetics) of product-service design. The purpose of this study is to identify and understand the elements and the importance of design thinking and its implications in the management of design in products and services in organizations. Designs are the impact of the previous designs and the influences of human thinking on designs. Progressive learning on design thinking promotes a better understanding of consumer satisfaction. The methodology of the study was done with an observation method of product-service designs with a minimum of five years. The products considered are in the area of electronics (computer, mobile phones), service institutions, automobiles, road constructions, and houses. The data collected were of two categories, design patterns of aesthetics and functional components. Findings show there is progressive learning of human of physical factors on structural configuration and preferences relating to human physical, cognitive, spiritual and social need fulfillment. Designs fundamentally originate from human mind for ease of life (convenience), human behavioral factors, and structural implications. Design origins imply an understanding of consumers’ preferences by producers. Better designs generate demand. The inducement of designs in products and services improves consumers’ satisfaction. Further study could be undertaken on design functional thinking. Discussions on design thinking highlight design aptness in daily living, acceptance of design is subjective rather than objective, cost and design, creativity and design and the scope of design.

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许, 卓麟. "Optimization Design of Library Borrowing and Management System Based on Service Design." Design 08, no. 04 (2023): 4119–26. http://dx.doi.org/10.12677/design.2023.84505.

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Collins, Rebecca, Caitlin Notley, Tim Clarke, Jon Wilson, and David Fowler. "Participation in developing youth mental health services: “Cinderella service” to service re-design." Journal of Public Mental Health 16, no. 4 (December 18, 2017): 159–68. http://dx.doi.org/10.1108/jpmh-04-2017-0016.

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Purpose Whilst there are pockets of excellence in the provision of Child and Adolescent Mental Health Services (CAMHS), many services fail to meet young people’s needs. Considering this, the purpose of this paper is to ascertain perceptions of CAMHS provision in a rural county of the UK to inform re-design of youth mental health services. Design/methodology/approach The study comprised of two phases: phase one involved analysis of questionnaire data of youth views of CAMHS. Phase two involved analysis of the “Have Your Say” event data which explored perceptions of CAMHS and future service re-design. Data were thematically analysed. Findings Knowledge of the existence and purpose of CAMHS was variable. Participants wanted accessible information about services, rights, confidentiality and for this to be provided in multiple media. Young people wanted staff who were easy to talk to, genuine, understanding and who valued their insights. Participants wanted to be offered choice about appointments, location and timing. An ideal mental health service was described as a “one-stop-shop” of co-locality and multi-agency collaboration. Young people clearly expressed a desire to influence the design and delivery of the radical service re-design and to be embedded in its development. Practical implications The results highlighted multiple problems with CAMHS provision and provided a clear justification for the re-design of services. Originality/value This was a novel approach demonstrating the importance, utility and power of effective participatory practices for informing the re-design of services.

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Maffei, Stefano, Beatrice Villari, and Francesca Foglieni. "Embedding design capacity in public organistions: Evaluation by design for public service." Swedish Design Research Journal 9 (June 28, 2016): 41–47. http://dx.doi.org/10.3384/svid.2000-964x.13141.

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The paper reflects about the need to introduce and develop approaches and tools for public services evaluation. Starting from the acknowledgment that investments in public services has dramatically increased over the last decade, we could state that they must also respond to new varieties of societal challenges and rising demands coming from service users. This pressure makes a strong push upon innovation considering that, if services must be designed to meet the complex needs of users, they also must reach a high rate of delivering cost efficiency.This article proposes an approach based on qualitative and quantitative measurements throughout the whole service design process in which service evaluation may represent a tool for value creation and a driver for innovation in public sector.Considering the emerging interest on evaluating design and innovation (OECD, 2010; European Commission, 2012) the authors try to explore existing evaluation methods for services in public sector, in order to define an evaluation framework that could support new innovation patterns.

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Zhang, Muxin, and Younghwan Pan. "Design of Sustainable Senior-Friendly Community Transportation Services." Sustainability 13, no. 23 (November 25, 2021): 13078. http://dx.doi.org/10.3390/su132313078.

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With the increasingly serious aging problem, getting around in communities has become an important means of socializing for older adults. This study proposes a new community aging-friendly transportation service system from the perspective of service design, so as to help realize the sustainable development of community services. To achieve this objective, the pain points and demands of older adults while traveling in communities were collected through a questionnaire survey, focus group interview, and user journey map. In addition, the grounded theory was applied to encode the qualitative data obtained in the focus group interview, so as to explore the path composition and dimension connotation of designing community transportation services. Based on the research results, we found that service strategy, service foundation, service support, and service effect are the key factors influencing customized transportation services. The established model covers the design framework of the service system, customized traffic service process, design strategy of community stakeholders, and traffic service system diagram. These research results provide references for community managers, community service providers, and designers.

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Klapztein, Sol, and Carla Cipolla. "From Game Design to Service Design." Simulation & Gaming 47, no. 5 (August 3, 2016): 566–98. http://dx.doi.org/10.1177/1046878116641860.

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WALTON, THOMAS. "Where's the Design in Service Design?" Design Management Journal (Former Series) 3, no. 1 (June 10, 2010): 6–8. http://dx.doi.org/10.1111/j.1948-7169.1992.tb00581.x.

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Junginger, Sabine. "Organizational Design Legacies and Service Design." Design Journal 18, no. 2 (May 7, 2015): 209–26. http://dx.doi.org/10.2752/175630615x14212498964277.

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Siderska, Julia, and Khambi Mubarok. "Cloud Manufacturing Platform and Architecture Design." Multidisciplinary Aspects of Production Engineering 1, no. 1 (September 1, 2018): 673–80. http://dx.doi.org/10.2478/mape-2018-0085.

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Abstract Cloud Manufacturing (CMfg) is an emerging networked manufacturing paradigm and service-oriented manufacturing model, in which distributed manufacturing resources are made available by providers according to consumers’ requirements as on-demand manufacturing services via networks (manufacturing clouds) and cloud manufacturing service platforms. Considering the concept of cloud manufacturing and its operation principle, the paper designs and introduces new proposal of cloud manufacturing service platform architecture, including the following six layers: physical resources layer, soft resources layer, virtual resources layer, services layer, application layer and service-oriented interface layer. After surveying majority of papers introducing architectures of CMfg service platforms, the paper recommends to map both hard as well as soft resources into cloud services from resource layers to virtual resource layer which highlights the core idea of the concept. The paper discusses also the fundamentals of the CMfg paradigm, introduces three groups of actors that participate in a cloud manufacturing system, as well as indicates briefly a typical hierarchy architecture of cloud manufacturing system.

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龚, 康妍. "Construction Strategy of Gamification Service Design in Community Shared Kitchen." Design 09, no. 02 (2024): 382–90. http://dx.doi.org/10.12677/design.2024.92225.

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Yu, Eun. "Linking New Service Development and Service Design." Archives of Design Research 31, no. 4 (November 30, 2018): 43–55. http://dx.doi.org/10.15187/adr.2018.11.31.4.43.

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方, 晓吉. "Research on Re-Design of Boneless Needled Lanterns Based on Service Design Thinking." Design 08, no. 04 (2023): 2884–91. http://dx.doi.org/10.12677/design.2023.84354.

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Salminen, Juho, Satu Rinkinen, and Rakhshanda Khan. "Developing a regional design support service." info 17, no. 4 (June 8, 2015): 81–90. http://dx.doi.org/10.1108/info-01-2015-0007.

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Purpose – This paper aims to examine how to support use of design in small- and medium-sized enterprises (SMEs) by developing a new design support service. Design is emerging as one of the major themes of modern business development. However, most organisations – especially SMEs – view incorporating design as problematic. Design/methodology/approach – This paper presents the service development process as a case study and contributes to the discussions on service development projects realised in the Living Lab context and enhancing the use of design among SMEs. The project had two basic assumptions as a starting point: using design is beneficial for SMEs’ business and business advisors are the best channel for reaching these SMEs. The basics of service design process and several tools such as the service design blueprint, the business model canvas and problem interviews were utilised to develop a service concept and to test it among target SMEs. Findings – It is difficult to find SMEs that need design and are not yet served by the current regional or national service offerings. The findings demonstrate the importance of user involvement in the beginning of service design process. Research limitations/implications – Limited sample size may impact the generalisability of the results. Increasing the sample size of companies might provide new insights not yet discovered in this study. Originality/value – Policymakers can benefit from the insights on design support service development when designing new services for SMEs. Co-design processes that are elemental to the Living Lab approach could also benefit the development of public business-to-business (B2B) services.

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Barravecchia, Federico, Fiorenzo Franceschini, and Luca Mastrogiacomo. "A service network perspective to evaluate service matching in early design." Journal of Service Theory and Practice 28, no. 3 (May 14, 2018): 356–83. http://dx.doi.org/10.1108/jstp-04-2017-0070.

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PurposeService matching is defined in this paper as the process of combining a new service with one or more existing services. A recurring problem for service designer is to match new services with existing ones. This process may be seen as the fundamental action for the development of a service network. The purpose of this paper is to evaluate the consequences that may follow from service matching.Design/methodology/approachThrough an analogy with living organisms in natural ecosystems, the service relationship deployment (SRD) allows the investigation of the possible relationships between matched services.FindingsThis paper presents a new method, named SRD, developed to support the process of service matching in the early design phases of a new service. The description of the method is supported by some practical examples.Originality/valueThe focus of the scientific community on the problem of matching new services with existing ones, is very limited. This paper proposes a new methodology to address this issue.

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阮, 筱柔. "Discussion on Service-Oriented Robots under New Human-Machine Relationships." Design 09, no. 03 (2024): 460–65. http://dx.doi.org/10.12677/design.2024.93341.

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Kim, Yong Se, Kumiko Suzuki, and Seok Jin Hong. "Product Redesign for Service Considerations Using Affordances for Service Activities." Sustainability 12, no. 1 (December 27, 2019): 255. http://dx.doi.org/10.3390/su12010255.

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It is critical to design for affordances, which is the messages of products and services that help human activities when properly perceived, in both product design and service design. Although research on product design for user activities or user-friendly design has been conducted, few efforts have been dedicated to product design for diverse service considerations. In the context of servitization and product-service systems, many new services are devised starting with a product. A systematic method is proposed to redesign products so that value propositions through services can be enhanced by dealing with service activities specifically. By integrating service activities and product functions, affordances for service activities are identified. Affordance features for those affordances are designed and combined into the redesign of a product to support service activities. An illustrative case of a standing wheelchair redesign is described to validate the applicability of the proposed method for product redesign for service considerations. The proposed method enhances through the redesign of products diverse life-cycle services in which many stakeholders are participating to co-create values for societal, entrepreneurial, and ecological sustainability.

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Enny Istanti, Achmad Daengs GS, Rina Dewi, Diana Zuhro, Sutini Sutini, and Moch. Rizaldy Rahmansyah. "Service Design Performance Based On Consumer Preferences." International Journal of Economics and Management Sciences 1, no. 3 (July 10, 2024): 142–60. http://dx.doi.org/10.61132/ijems.v1i3.131.

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In order to have strong competitiveness in an environment that continues to move dynamically, a business entity such as NAV Karaoke needs to think about a superior service package that has high competitiveness and is a favorite service that consumers want. In creating a NAV karaoke service or product package, it is necessary to think about a design that truly reflects the consumer's desires for karaoke entertainment products. Starting from the need to create a karaoke service design sourced from consumers, the researcher intends to empirically study what product or service items are like regarding the quality of service provided by PT. NAV Karaoke Family Biliton Surabaya, from this research it is hoped that it will be possible to find out how the public perceives existing services and how to improve them. Consumer preferences can literally be interpreted as the behavior shown by consumers in searching for, selecting, buying, using, evaluating the quality of business products and services that can satisfy their needs (based on a value system / experience / customer value). Consumer preferences for the attributes of a product are the level of suitability of the attributes of the product or service with consumer needs. The main factor necessary to know and understand value is to be truly aware of the needs of individual consumers and the market segments in which they are concerned. Service design is the value contained in a service and in the form of a service appearance that is distinctive and attractive and differentiates it from competing services, where service design can produce its own allure that attracts consumers' buying interest.

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Spanoudakis, George, and Andrea Zisman. "Discovering Services during Service-Based System Design Using UML." IEEE Transactions on Software Engineering 36, no. 3 (May 2010): 371–89. http://dx.doi.org/10.1109/tse.2009.88.

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Bashyam, T. C. A. "Service Design and Price Competition in Business Information Services." Operations Research 48, no. 3 (June 2000): 362–75. http://dx.doi.org/10.1287/opre.48.3.362.12434.

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