Academic literature on the topic 'Service digitalization'
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Journal articles on the topic "Service digitalization"
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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (June 27, 2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.
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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the conceptualization of information systems including dimensions of human resources, information technology, and information relations. The concept of causality relationship between information systems and the quality of health services indicated by the loading factor value of 0.51, which can be stated that the relationship is significant and produces a new concept of digital-based Public Service assurance. This research concludes there is a positive and significant influence between information systems and the quality of public services. Furthermore, the new concept can be synthesized into a study of public services in scientific work.
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Tarkhanovа, N., and V. Romanov. "Digitalization of the service economy: advantages and threats." Transbaikal State University Journal 26, no. 9 (2020): 111–20. http://dx.doi.org/10.21209/2227-9245-2020-26-9-111-120.
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Recently, the number of businesses using digital technologies has increased. The service sector is no exception. The article is devoted to the use of digital technologies in the service sector. The authors reviewed the advantages and threats of digitalization. As a result of the analysis, the concept of “digital economy” and “service sector” is clarified, and the need for digitalization is justified. The advantages obtained through the use of innovative technologies, both for the industry and for individual enterprises, are indicated. In relation to the industry, this will include: the use of new business models and forms of doing business; increasing the availability and promotion of services on the market up to the world; the emergence of new types of services; the use of control systems that replace humans. As a result of the analysis, the concept of “digital economy” and “service sector” has been clarified, and the need for digitalization is justified. For a single service enterprise, the benefits of implementing digital technologies can be expressed in: reaching the optimal consumer segment; determining the customer’s need for certain services; designing more flexible services; improving the quality of service by improving control of business processes; minimizing the time for services to enter the market; reducing costs by accelerating business processes; minimizing costs; increasing the availability of services through the dissemination of information in social networks; eliminating intermediaries in the delivery of services to the consumer and reducing costs, reducing the number of personnel performing routine operations. Digitalization provides not only the benefits but also pose a threat. These include various types of fraudulent schemes, an underdeveloped regulatory framework, a reduction in the number of employees, and changes in the labor market. As a result, there are increasing requirements for planning at the strategic, tactical and operational levels. Otherwise, the benefits of implementing digital technologies may be lost
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Agatić, Adrijana, and Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo 34, no. 1 (June 30, 2020): 93–101. http://dx.doi.org/10.31217/p.34.1.11.
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The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. Worlds’ leading seaports, especially leading European seaports, recognized the possibilities of digital technologies in providing quality seaport services and are investing in their implementation. In this paper, seaport service quality is analysed in the context of digitalization i.e. the implementation of digital technologies. The purpose of this paper is to define the quality factors and opportunities for improving seaport service quality based on the analysis of digital technologies implemented in seaports.
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Risky Andes Syaputra. "LEGAL ASPECTS OF DIGITALIZATION IN LAND REGISTRATION." JILPR Journal Indonesia Law and Policy Review 3, no. 3 (June 30, 2022): 123–30. http://dx.doi.org/10.56371/jirpl.v3i3.92.
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In order to carry out land registration, it is necessary to have an institution that serves affairs related to land, the institution in question is the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (Ministry of ATR/BPN). The research used isnormative legal research, namely research conducted by reviewing the laws and regulations that apply or are applied to a particular legal problem. Legal sources in this study include primary legal sources obtained from legislation and other regulations related to research problems and secondary legal sources obtained from law books, journals and other scientific works related to research. From the results of the research, it is concluded that the regulation of digital services in land registration is currently only regulated in part or separately from regulations related to information technology and land registration regulations. The regulations for digital land registration services have not been specifically regulated in one regulation, even though computerized services and service innovations with digital systems in land services have been implemented. The impact of this digital service can be related to the protection and legal certainty of the community for their land rights, so the digital land registration service must be regulated in a complete regulation, so that the community is not harmed. The procedure for implementing digital registration is not in accordance with the land registration regulations, as well as the protection of employees who provide these services is not regulated in special regulations so that currently in addition to digital services with KKP the service process and manual data at the Land Office are still in use, the problem is if there are Differences in data between digital and manual data that are not known by implementing employees will cause fatal errors, so it can be said that the digital registration service process has not fully guaranteed legal certainty and protection.
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Ovcharenko, Roman K., and Irina A. Luneva. "The digitalization of regional civil service." Теория и практика общественного развития, no. 11 (2021): 20–25. http://dx.doi.org/10.24158/tipor.2021.11.2.
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Krakovska, A., and M. Babyk. "Digitalization of administrative services in Ukraine: problems and prospects of development." Uzhhorod National University Herald. Series: Law, no. 70 (June 18, 2022): 329–34. http://dx.doi.org/10.24144/2307-3322.2022.70.52.
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The article is devoted to clarifying and researching the current state and prospects of development of digitalization of administrative services in Ukraine as one of the main components of the formation of the service state.
The article defines that the main idea of digitalization of public services is to provide the population with administrative services in electronic form. An electronic administrative service is an administrative service provided to the subject of an application in electronic form by means of information and communication technologies.
In the course of the research, the views of various legal scholars on the current state of integration of administrative services into the digital environment were considered and analyzed. Emphasis is placed on the factors that actualize the process of improving the level of digitalization of administrative services in Ukraine.
The factors that contribute to the transition of our state to electronic administrative services have been studied. It is emphasized that the consequence of digitalization processes is the formation of a service state, namely a state whose main function is to protect the interests and meet the needs of citizens by serving them. The course chosen by Ukraine for the digitalization of administrative services is aimed at improving the quality of state and municipal services, as well as ensuring a high level of accessibility of such services.
In the process of analyzing the researched problem, it was concluded that currently Ukrainians cannot fully exercise their right to receive electronic administrative services, in view of the a number of procedural shortcomings, as well as gaps in legal regulation. The current state of legislative regulation of digitalization of administrative services in Ukraine, as well as the practice of obtaining electronic administrative services by citizens were considered. On the basis of which a number of recommendations have been made, the purpose of which is to increase the level of administrative services through the use of Internet technologies.
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Shaposhnyk, A. "Digitalization and its influence on service innovation." Law and innovative society, no. 2 (13) (December 26, 2019): 27–32. http://dx.doi.org/10.37772/2309-9275-2019-2(13)-4.
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Problem setting. In today’s context, there is a digitalization of society, that is, the transition from offline to the online mode of existence of all spheres of humanity. The development of information technology and the deep penetration of the Internet into all areas of activity are deforming the markets for goods and services in their usual sense, affecting both consumers and business. The increase in the share of services is related to the increase in devices and applications with artificial intelligence that synthesize large amounts of data. Target of research. Research of innovative services in the prism of digitization and digitization of information, review of types of innovations and identification of varieties of innovative services by criteria. Life-cycle analysis of innovation in general and innovative services in particular. Analysis of recent researches and publications. Features of innovative development of the country, objects of innovative sphere were investigated by such legal scientists and economists as Atamanova Y., Zablotskaya R., Zadykhaylo D., Milash V., Shevchuk S. Article’s main body. In today’s economic environment, services related to the use of innovative processes are gaining ground. The impact of the innovation processes that occur when changing the technology from the fifth to the sixth on the services sector is to some extent greater than the impact on the material production. The Fourth Industrial Revolution is stepping up the provision of innovative services through the introduction of new innovation processes and the production of new high-tech goods. Economists distinguish four types of innovation: product, process, marketing and organizational. Innovative services can be provided in the application of product, process, marketing and organizational innovations and can be of two or more types. Conclusion and prospects for the development. The concept of economic and legal category “innovative service” is legally defined only as a kind of innovative products and has no fixed definition in any legal act. Therefore, in the light of the above, we propose to introduce changes in the current legislation and under innovative services as a kind of innovative products to understand the new competitive services that are provided in the application of innovation by the subjects of innovation and correspond to the life cycle of innovation.
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Zamaslo, Olha, Viktor Kovalenko, and Olha Lozynska. "DIGITAL TRANSFORMATION LEVEL INDICATORS OF BANKS." Baltic Journal of Economic Studies 7, no. 2 (March 26, 2021): 77–82. http://dx.doi.org/10.30525/2256-0742/2021-7-2-77-82.
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The article studies the approach to assessing the banking digitalization influenced by economy digitalization, dynamically spread electronic payments, e-commerce, and innovative digital service technologies. Digitalized banking services, widespread online platforms and digital customer communication channels require an approach to assessing the banking digitalization identifying the bank’s competitiveness, strengths and weaknesses strategically. The aim is to develop a banking digitalization indicator system and assessment methods within a complex indicator. To achieve this, the research applied generalization, grouping, systematization to form a grouped indicator system; static, dynamic, structural indicator assessment methods; normalization and integration by arithmetic mean. This approach utilizes the banking digitalization indicators systematically generalized by three groups: digital banking platform indicators; bank’s digital service indicators; indicators of digital communications with the bank’s customers. Each group provides a flexible indicator set to track the changing banking digitalization trends. Outlining the mathematical transformation of indicators into a single integrated indicator determines the use of innovative products and services and substantiates the areas of ensuring competitiveness and improving the bank’s development strategy. While assessing the banking digitalization, this approach grants the following advantages: this analytical tool monitors, analyses, and assesses the banking digitalization trends; banks will realize the strengths and weaknesses of digital tools to ensure the banking market competitiveness; competitive positioning of a bank in the banking service market; analysing, assessing, and positioning improve the bank’s development strategy, relevant technologies, and digital transformation tools. Future research should consider an approach to improving the development of the bank’s marketing strategy utilizing digital technologies.
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Radchenko, Yury, Viktoria Marenych, Olga Marchenko, Nadiya Kryvosheeva, Hanna Guzenko, and Tamila Shcheblykina. "Digital transformations of service marketing: theoretical fundamentals and directions." ScienceRise, no. 2 (April 30, 2021): 37–43. http://dx.doi.org/10.21303/2313-8416.2021.001787.
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The conceptual approaches to definition of the purposes, principles and directions of the digital transformation of marketing activity of enterprises offering services according to technologies and methods of Marketing 4.0 have been proved on the basis of modern theories of service marketing. The inclusiveness and customer-focused of digital marketing services have been revealed. The omnichannel of marketing communications on the basis of integration and availability of online and offline channels of service enterprises and clients interaction, digitalization of client managerial experience has been substantiated.
The Object of Research: digital marketing of services in the context of the Marketing 4.0 concept.
Investigated Problem: the essence and directions of digital transformations of marketing activities in the field of services.
Main Scientific results: the inclusiveness and customer-focused of digital marketing communications based on cross-channel interaction and digital managerial models of customer experience have been revealed on the basis of the analysis of theoretical approaches to the characteristics of service marketing and determining the directions of its development in the digitalization of the economy and in accordance with the Marketing 4.0 concept.
Field of Practical Usage of Research Results: practical activity of service enterprises on application of digital marketing mix transformations and marketing communications channels.
Innovative Technological Product: the main principles and directions of marketing services digital transformation, that is inclusiveness and customer-focused of marketing communications, omnichannel as integration and availability of online and offline interaction channels as well as digitalization of customer experience management have been substantiated.
Field of Application of Innovative Technological Product: theoretical researches and practice of digitalization of marketing communications of the service enterprises.
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Shkutsko, Aksana. "Digitalization of the world service market: specifics and consequences." University Economic Bulletin, no. 49 (May 22, 2021): 50–58. http://dx.doi.org/10.31470/2306-546x-2021-49-50-58.
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Relevance of the research topic. The article is devoted to the analysis of the specifics of the development of the world market of services in the context of digitalization. The determining influence of the processes of digital transformation and digitalization of the services market on the state of international trade in services is studied. Contradictions and systemic problems of the development of the market under study are revealed. The potential growth opportunities of the service market, as well as the directions of its development, are identified. Attention is focused on the essence of the ongoing changes and the consequences of the functioning of new business models (in particular, digital platforms). The subject of the study is the digitalization of the global services market. The aim is to substantiate the potential opportunities and conditions for the development of the world market of services on the basis of systematization of theoretical approaches to the digitalization of the world market of services, to determine the specifics and consequences of this process. Research methods: empirical (comparison, statistical data processing), theoretical (study and generalization, analysis). Conclusions in accordance with the article. The analysis made it possible to determine the specifics of the digitalization of the services market, namely: a) the emergence of digital services in the context of the globality of the market and country concentration; c) the large-scale development of digital trade (domestic and cross-border), while maintaining geographical concentration (China, USA, EU, Japan, India); d) the emergence of a pronounced versatility of the services market (vertical integration of digital platforms); e) the absence of a large number of intermediaries; b) optimization of the impact of certain types of costs under the influence of technological advantages; e) additional opportunities to stimulate / limit competition through the digital format of relations; k) transformation of the traditional infrastructure of the service market and the emergence of technological advantages. Thus, the consequences of the digitalization of the services market are manifested in the following: - transformation of the structure and configuration of the services market and international trade in services, including the withdrawal of trade in real goods and services to the digital environment and the emergence of digital services; - the emergence of new opportunities for businesses to maneuver in the services market through digitalization, increasing the inclusiveness of trade in services and blurring the lines between domestic and cross-border trade and sectors in the digital economy; - strengthening global competition and moving it to the intangible sphere, which can be radical for traditional markets.
Dissertations / Theses on the topic "Service digitalization"
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Flink, Mathias Gustaf, and Carl Beling. "Food for thought : A study on the digitalization of restaurant interactions." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-332264.
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This study is grounded in the evolving perspective of Service Marketing, Service-Dominant-Logic and ServiceLogic and aims to provide a holistic view of how the digitalization of interactions affects the service provided by the restaurant and in turn the customers’ value creation processes. More exactly, the study examines a digital system for information exchange, order placements and payments in a restaurant on the Swedish market. The study adopts a qualitative approach and data has been collected through the use of unstructured observations and semi-structured interviews. The findings are that the system for digital interactions has both positive and negative effects on valuecreation. It also changes other aspects of the service not directly linked to the system. If this ultimately creates more or less value for the customers is believed to depend on the customers’ individual differences, but if the system is used as a complement to the already existing service rather than as a substitute of the human interaction there are opportunities for a successful implementation.
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Jonsson, Amanda, dos Santos Leticia Areas, and Arachchilage Piyumi Gangabada. "The Key Aspects of Digitalization on Employees' Engagement in the Bank Service Delivery." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-48403.
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Date: 08/06/20 Level: Bachelor Thesis in Business Administration, 15 cr Institution: School of Business, Society and Engineering, Mälardalen University Authors: Leticia dos Santos Amanda Jonsson Piyumi Gangabada (95/03/17) (88/12/03) (93/08/11) Title: The Key Aspects of Digitalization on Employees' Engagement is the Bank Service Delivery. Tutor: Michela Cozza. Keywords: Digitalization, employee engagement, service delivery. Research questions: How does digitalization influence employees' engagement in service delivery management in the banking industry? What types of strategies have been applied by managers to bring about employees' engagement as digitalization develops? Purpose: The purpose of this study is to achieve a more in-depth understanding of how digitalization influences employee engagement service delivery in the Swedish banking industry. Furthermore, this study aims to identify which strategies are implemented by managers in order to effectively engage employees'. Method: The study is based on a qualitative approach and the research structure was designed based on semi-structured interviews conducted via telephone calls with employees and managers from Swedish banks to enable connections between theories and empirical findings making it possible to conduct the analysis. Conclusion: By comparing the data collected for this research and the theories presented, it can be concluded that digitalization can be considered as a factor that positively affects employee engagement in service delivery. It has become a facilitator by being a platform for the employees to perform their tasks efficiently. Further, as digitalization develops, managers have been using strategies like advanced support systems, fast and transparent communication methods, and different digital tools to bring up employees' engagement at work. Therefore, digitalization positively affects employee engagement in most instances, but managers can not overlook the possibilities of negative implications too.
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Pernebrink, Linnea, and Azab Adam El. "Retailing in the digital age : A cross-sectional survey of employees' attitudes toward digitalization." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-156261.
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Digitalization is changing the world, and the retail industry is no exception. The new technologies are affecting retail in multiple ways to increase sales and customer satisfaction. This change is being observed in the physical stores as well as new online markets. The customers’ role in retail is increasing as self-service systems are taking over cashiers, and an increase in e-commerce websites begs the question if the digitalization is threatening the physical store and the number of employees. The worst case scenario being, digitalization rendering the physical stores obsolete. Managers and consumers have been the focus of previous studies, but little is known of how employees perceive the new forms of digitalization emerging in retail. This study examines front-line employees’ attitudes toward digitalization in the retail industry by answering the questions; what are the retail employees' attitudes toward digitalization? Do they differ depending on the industry? Which, if any, factors are affecting employees’ attitudes toward digitalization? This quantitative study has used a deductive approach to construct a cross-sectional survey. The survey has been used to answer the research questions, fulfill the studies purpose, and bridge the gap in research regarding employees’ attitudes. The results show that employees’ attitudes are somewhat positive toward digitalization, and evidence was found of multiple differences between the industries - employees’ attitudes toward digitalization being no exception. The study found that how useful employees perceive digitalization, their personal usage, and what industry they work in are factors affecting employees’ attitudes toward digitalization. This study can be used as a foundation for further study in multiple fields with a focus on retail employees and attitudes. The results of the study also have a practical contribution as it provides evidence of factors which could influence employees’ attitudes. This is of value for managers who can use the results of this study to better influence and manage the attitudes of employees.
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Beignon, Anaëlle. "Design for obsolete devices. : Exploring the marginalization of users of obsolete devices regarding the Swedish public services’ digitalization." Thesis, Malmö universitet, Institutionen för konst, kultur och kommunikation (K3), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-43842.
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This thesis project addresses the obsolescence of technology through the lens of accessibility to public services. It explores the processes by which electronic devices age in regards to a technological normativity that marginalizes owners of obsolete devices. My research focuses on two main questions: How might we enable owners of non-smart phones to have access to public services that have been digitalized? How might we design public services’ infrastructure in a way that challenges the obsoletion processes of technological devices? The research is based upon a critical analysis of the term ‘obsolescence’, low-tech approaches and studies that examine the accessibility of technology. This work is based on the study of the digitalization of public services in Sweden, with specific attention to public transportation and to the electronic identification technology which enables access to various essential public services. I present the exploration of these services through the lens of obsolescence and encounter with users of obsolete devices. This leads to the design of two prototypes that propose ways of integrating obsolete devices’ users in the existing digitalized Swedish infrastructures, followed by their analysis. The designs seek to take a critical stand on technological progress as it is understood in the technology industry and propose ways of reimagining the digitalization of public services while taking into account the obsoletion processes they foster. Overall, I argue for design for obsolete devices as a way of caring for groups that are put aside during technological innovation processes. I propose ways of ‘circuit bending’ public services’ infrastructures in a way that is more hospitable to obsolete devices.
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Furberg, Matilda, and Anna Naumburg. "Milk as a Service : Exploring the Concepts of Servitization and Digitalization in the Business Model of an Incumbent Manufacturing Firm." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264184.
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Due to digitalization as a technology shift, many incumbent manufacturing firms face challenges to maintain their position on the market. One solution to tackle this technology shift is by servitization, which has shown great opportunities for value creation in various industries. Services are harder to imitate and have therefore potential to create competitive advantage. However, because of the limited number of studies examining the transition from one business model to another in combination with servitization and digitalization, a gap is identified in the literature. Thus, the purpose of this study is to explore how an incumbent manufacturing firm can create and obtain value by implementing servitization and digital services in its current business model. The purpose of this thesis is achieved through a single case study of an incumbent manufacturing firm within the dairy farming industry. The findings suggest that implementing digital services in an incumbent manufacturing firm improves competitive advantage as they increase the barriers of adoption to competitors and third-parties; thus, improve the customer loyalty and the customer lock-in effect. When conceptualising servitization and digitalization, it is important to establish a clear framework for digital services, which should be aligned with the company’s overall strategies and processes. To meet the growing demand for more efficiency and flexibility, it is proposed to lay additional focus on the construction and development of the digital platform. Further, this study investigates how the development of digital services for predictive maintenance affects the business model of an incumbent manufacturing firm. From the conceptual framework developed in this study, it is emphasised that five business model elements are important to focus on in the era of digitalization, namely: value proposition, revenue streams, channels, customer relationships and key partner networks. The findings suggest to use adapting services such as performance-based contracting with a subscription model and add-ons. In addition, co-creation with customers in an early stage of the innovation process is deemed key to develop suitable services, while improving the customer relationship. Moreover, it is important to have in mind that digitalization enhances the transparency of information; thus, it is crucial to develop standardised frameworks to retain a trustworthy customer relationship. Consequently, it is argued as important to update the revenue model for digital services with a cohesive pricing strategy worldwide. Furthermore, this study suggests moving step by step towards direct selling, while remaining a good relationship with the external dealers. Due to the fact that not all customers have the prerequisites for implementing digital services, the degree of digitalization and direct selling must be adapted to the unique situation and service provided. By analysing how servitization as an effect of digitalization affects the business model of an incumbent manufacturing firm, this thesis contributes to extant knowledge within the fields of servitization, digitalization and business models. Furthermore, this thesis contributes to managerial knowledge with an in-depth contextualised knowledge of a possible servitization transition as a business model innovation.På grund av digitalisering som teknologiskifte tvingas många etablerade företag att kämpa för att behålla sin position på marknaden. En lösning till detta är tjänstefiering, vilket har visat på stora möjligheter för värdeskapande i olika industrier. Dessutom är tjänster svårare att imitera, vilket leder till ökad konkurrenskraft. Idag finns det ett begränsat antal studier som undersöker övergången från en affärsmodell till en annan i kombination med tjänstefiering och digitalisering, vilket har lett till ett gap i litteraturen. Därav syftet med denna masteruppsats: att undersöka hur ett etablerat tillverkningsföretag kan skapa och förädla värde genom att integrera tjänstefiering och digitala tjänster i den nuvarande affärsmodellen. Syftet med denna studie uppnås genom en fallstudie hos ett etablerat tillverkningsföretag inom mjölkproduktionsindustrin. Rapportens resultat indikerar att en implementation av digitala tjänster i ett etablerat tillverkningsföretag förbättrar konkurrenskraften då den ökar barriärer för konkurrenter och tredjeparter, därmed ökas kundlojaliteten och förhindrar kunden från att byta leverantör. Vid konceptualisering av tjänstefiering och digitalisering är det viktigt att skapa ett tydligt ramverk, vilket även bör anpassas till företagets övergripande strategier och processer. För att möta den växande efterfrågan av ökad effektivitet och flexibilitet bör ytterligare fokus läggas på konstruktion och utveckling av den digitala plattformen. Vidare undersöker denna studie hur utvecklingen av digitala tjänster för förebyggande underhåll påverkar affärsmodellen hos ett etablerat tillverkningsföretag. Utifrån det konceptuella ramverket, skapat i denna studie, har fem affärsmodellelements valts ut som anses extra viktiga för studien: värdeerbjudandet, intäkter, kanaler, kundrelationer och partners. Studiens resultat föreslår anpassade tjänster såsom prestationsbaserade kontrakt med prenumerationsmodell och tilläggsval. Dessutom anses samverkan med kunden i ett tidigt skede av innovationsprocessen vara en nyckel till att utveckla rätt tjänster, samtidigt som kundrelationen förbättras. Det är även viktigt att tänka på att digitalisering ökar informationstransparensen och därför är det viktigt att utveckla standardiserade ramverk för att bibehålla tillförliten i kundrelationer. Således argumenterar studien för att uppdatera inkomstmodellen för digitala tjänster med en sammanhängande prissättningsstrategi över hela världen. Vidare anses det viktigt med ett stegvist skifte mot direktförsäljning, samtidigt som det är nödvändigt att bibehålla en bra relation med de externa återförsäljarna. På grund av det faktum att alla kunder inte har samma förutsättningar att erhålla digitala tjänster måste graden av digitalisering och direktförsäljning anpassas till den unika situationen och tjänsten. Genom att analysera hur tjänstefiering som en effekt av digitalisering påverkar affärsmodellen för ett etablerat tillverkningsföretag bidrar denna avhandling till existerande kunskap inom tjänstefiering, digitalisering och affärsmodeller. Vidare bidrar denna avhandling till ledningskunskap för chefer med fördjupad kontextualiserad kunskap i en fallstudie genom att föreslå en tjänstefieringsövergång som en affärsmodellsinnovation för att anpassa sig till dagens digitala värld.
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Schefers, Nina Rebecca. "A decision support system based on constraint programming and airspace digitalization for cooperative flight departures to improve ATM network service competitiveness." Doctoral thesis, Universitat Autònoma de Barcelona, 2018. http://hdl.handle.net/10803/665750.
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El treball de recerca dut a terme en aquesta tesi proposa un nou mecanisme per aplicar un desplaçament estratègic dels temps estimats de despegues dins del seu temps de despalança calculat Windows per reduir la probabilitat d'intervencions de controladors de trànsit aeri.
Aquesta tesi es centra en la millora del saldo dinàmic de la demanda de trànsit aeri mitjançant l'ús de la identificació ràpida d'esdeveniments concurrents a nivell de xarxa, l'anàlisi de les interdependències espai-temporals i la mitigació dels esdeveniments de concurrència detectats. Aquestes mesures es poden considerar com a mesures a curt termini per a l'administració de cabal i de capacitat de trànsit aeri (ATFCM), que podrien aplicar-se a nivell local que podria reduir els pics de trànsit de tot l'espai aeri europeu. La filosofia subjacent és aprofitar els graus de llibertat actual entre les eines de planificació de la gestió del trànsit aeri (capes aeronàutiques) en capes que ordenen sortides als aeroports. El treball contribueix al tema de recerca ben acceptat i àmpliament difós Trajectòria basada en l'operació (TBO) que millora el disseny de noves eines de suport a la decisió (DST). La dissertació està alineada amb un projecte europeu H2020 Research anomenat "Participació".
Les principals contribucions de la tesi doctoral són el desenvolupament i implementació d'una metodologia consecutiva per detectar esdeveniments de concurrència, analitzar les interdependències de la trajectòria i utilitzar un mètode de mitigació basat en la Programació de restriccions per determinar els desplaçaments estimats del temps d'eliminació. A més, la tesi doctoral inclou un fort component experimental que es centra en validar el conjunt d'eines i la seva aplicació a un escenari realista ubicat a l'àrea de maniobra de Terminal de Londres.
Aquest tema de recerca segueix una mica més el meu fons d'estudis de logística perquè el sistema European Air Traffic Management (ATM) ha de ser competitiu en la manera de donar suport a les demandes de l'usuari de l'espai aeri (UA) fins a un cert punt, p. satisfent el moment adequat (per exemple, tragamonedas de sortida), els costos correctes (per exemple, el nivell adequat del servei de control de trànsit aeri (ATC), el lloc adequat (per exemple, les trajectòries preferides de l'AU) i la qualitat del servei adequada (per exemple, seguretat) sense inversions addicionals. eliminant les operacions de valor no agregat d'ATM que afecten indirectament la capacitat actual de l'ATM. A més, quan es mira el problema de sincronització explicat, segueix un enfocament similar al Problema de programació de la botiga de treball que representa un problema d'optimització conegut en el camp de la informàtica, la investigació operativa i la logística, considerant les cel·les de l'espai aeri disponibles com a recurs existent i l'avió com els llocs de treball que s'han de realitzar amb aquest recurs.El trabajo de investigación llevado a cabo en esta disertación propone un nuevo mecanismo para aplicar un cambio estratégico de tiempos estimados de despegue dentro de su tiempo de despegue calculado para reducir la probabilidad de intervenciones de los controladores de tránsito aéreo. Esta disertación se centra en mejorar el equilibrio de la capacidad de demanda dinámica del tráfico aéreo mediante la identificación rápida de eventos de concurrencia a nivel de red, el análisis de las interdependencias espacio-temporales y la mitigación de los eventos concurrentes detectados. Estas medidas pueden considerarse como medidas a corto plazo de flujo de tráfico aéreo y gestión de la capacidad (ATFCM), que podrían aplicarse a nivel local y podrían reducir los picos de tráfico en todo el espacio aéreo europeo. La filosofía subyacente es capitalizar los grados de libertad presentes entre las herramientas de planificación de la gestión del tráfico aéreo (ATM) estratificadas que ordenan las salidas en los aeropuertos. El trabajo contribuye al tema de investigación bien aceptado y ampliamente difundido Trajectory Based Operation (TBO) que mejora el diseño de nuevas herramientas de soporte de decisiones (DST). La disertación está alineada con un proyecto europeo de investigación H2020 llamado "Partake". Las principales contribuciones de la Tesis Doctoral es el desarrollo y la implementación de una metodología consecutiva para detectar eventos de concurrencia, analizar las interdependencias de la trayectoria y utilizar un método de mitigación basado en la Programación de Restricciones para determinar los turnos estimados del tiempo de despegue. Además, la tesis doctoral incluye un fuerte componente experimental centrado en la validación del conjunto de herramientas y su aplicación a un escenario realista ubicado en el Área de maniobras del terminal de Londres. Este tema de investigación sigue en cierta medida mi historial de estudios Logística porque el sistema de Gestión del tránsito aéreo europeo (ATM) tiene que ser competitivo en el camino para apoyar las demandas del usuario del espacio aéreo (AU) hasta cierto punto, p. satisfacer el tiempo correcto (por ejemplo, ranuras de salida), los costos correctos (por ejemplo, nivel adecuado del servicio de control de tránsito aéreo), el lugar correcto (por ejemplo, las trayectorias preferidas de AU) y la calidad de servicio adecuada (por ejemplo, seguridad) sin inversiones eliminando las operaciones de valor agregado sin cajero automático que tienen un impacto indirecto en la capacidad actual del cajero automático. Además, al analizar el problema de sincronización explicado, sigue un enfoque similar al problema de programación de taller que representa un problema de optimización bien conocido en el campo de la informática, la investigación operativa y la logística considerando las celdas de espacio aéreo disponibles como el recurso existente y el avión como los trabajos que se deben realizar que requieren este recurso.
The research work carried out in this dissertation proposes a new mechanism to apply a strategic shifting of Estimated Take-Off Times within their Calculated Take-Off Time Windows to reduce the probability of Air Traffic Controllers interventions. This dissertation focuses on improving the air traffic dynamic demand capacity balance by using means of the prompt identification of concurrence events at network level, the analysis of spatio-temporal interdependencies and the mitigation of the detected concurrence events. These measures can be considered as short-term Air Traffic Flow and Capacity Management (ATFCM) measures, that could be applied at local level that could reducing traffic peaks for the whole European airspace. The underlying philosophy is to capitalise present freedom degrees between layered Air Traffic Management (ATM) planning tools that sequence departures at airports. The work contributes to the well-accepted and widely spread research topic Trajectory Based Operation (TBO) that enhances the design of new Decision Support Tools (DST). The dissertation is aligned with a European H2020 Research project called “Partake”. The main contributions of the Doctoral Thesis is the development and implementation of a consecutive methodology for detecting concurrence events, analyzing the trajectory interdependencies and using a mitigation method based on Constraint Programming to determine the Estimated Take-Off Time shifts. Furthermore, the doctoral thesis includes a strong experimental component focusing on validating the set of tools and its application to a realistic scenario located in the London Terminal Maneuvering Area. This research topic follows to some extend my study background Logistics because the European Air Traffic Management (ATM) system has to be competitive in the way to support the Airspace User (AU’s) demands up to a certain point e.g. satisfying the right time (e.g. departure slots), the right costs (e.g. suitable level of Air Traffic Control (ATC) service), the right place (e.g. AU’s preferred trajectories) and the right service quality (e.g. safety) without extra investments, just by removing the ATM non-added-value operations that indirectly impact on present ATM capacity. Furthermore, when looking at the explained synchronization problem it follows a similar approach as the Job Shop Scheduling Problem that represents a well-known optimization problem in the field of computer science, operation research and logistics by considering the available airspace cells as the existing resource and the aircraft as the jobs that should be performed requiring this resource.
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Karahanli, Naz Gizem, and Johannes Touma. "Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300899.
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The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. A case study method has been used with an in-depth investigation consisting of both internal and external interviews for Valhalla Bank in Sweden. External interview results presented the debtor’s perspective by laying out the main challenges faced during the repayment process. The study concluded by answering the main research questions and suggesting practical implications for financial institutions. Banks should proactively seek both explicit and latent needs of different customer segments; any customer interaction data has the potential to become the source of optimizing call scheduling, script customization, or customer experience evaluation. Customers expect flexibility to choose between human interaction and self-service technologies. Sensitive topics can be dealt with digital tools when they can provide advanced functionality with maturity to establish trust and security. Lastly, even though the technology is perceived as cold with a lack of empathy, customers are ready to experiment as they are not comfortable nor satisfied with the current interactions. Regardless of the state of the digital journey of a financial institution, customers should be well-informed about technologies while banks prioritize ethical controls to provide transparent relationships in which any type of customer can feel valued.Den digitala revolutionen förändrar banksektorn och hur banker skapar värde och levererar tjänster till sina kunder. Kundupplevelse blir huvudpelaren för digitalt transformerade banker genom självbetjäning tekniker (SST) och användningen av artificiell intelligens (AI). Forskningsfokus för denna studie är att undersöka effekterna av den moderna tekniken när man hanterar känslig information och känslomässiga möten inom banksektorn. En fallstudiemetod har använts med en djupgående undersökning bestående av både interna och externa intervjuer för Valhalla Bank i Sverige. Externa intervjuresultat presenterade gäldenärens perspektiv genom att redogöra för de största utmaningarna under återbetalning processen. E-bank kanaler och lösningar har dominerat kundernas preferenser med en hoppfull syn på att bygga upp förtroende för relativt ny teknik. Studien avslutades med att besvara de viktigaste forskningsfrågorna och föreslå praktiska konsekvenser för finansinstituten. Banker bör proaktivt söka både tydliga och latenta behov för olika kundsegment, samtidigt som deras mest värdefulla tillgång är kundernas digitala fotavtryck. Alla kundinteraktion data har potential att bli källan till att optimera samtals planering, anpassning av skript eller utvärdering av kundupplevelse. Kunder förväntar sig flexibilitet och frihet att välja mellan mänsklig interaktion och självbetjänings teknik. Känsliga ämnen kan hanteras med digitala verktyg när de kan ge avancerad funktionalitet med mognad för att skapa förtroende och säkerhet. Slutligen, även om tekniken upplevs som ”kall” med brist på empati och känslor, särskilt när det gäller komplexa och känsliga uppgifter som skuldfrågor, är kunderna redo att experimentera eftersom de inte är bekväma eller nöjda med de nuvarande mänskliga interaktionerna. Oavsett tillståndet för en finansiell instituts digitala resa bör kunderna vara välinformerade om ny teknik medan bankerna prioriterar etisk kontroll med detaljerade handlingsplaner för att ge en nära och transparent relation där alla typer av kunder kan känna sig värderade och förstådda.
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Gustafsson, Emily, and Evelina Nilsson. "Din resa börjar här : En kvalitativ studie om varumärken och dess kommunikation inom resebranschen." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-87937.
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Syftet med denna uppsats är, med fokus på researrangörer, att finna och analysera vad som karaktäriserar varumärken. Vidare är avsikten att klarlägga researrangörers kommunikation till konsumenter. Utifrån uppsatsens syfte utformades följande tre forskningsfrågor: Vad karaktäriserar varumärkens identitet och budskap? Vilket utrymme och vilken roll ges varumärken i såväl traditionella som digitala kanaler? Vad kännetecknar personalens och kundernas roller på en resa?The aim of this thesis, focusing on the travel arrangers, is to find and analyse what characterizes brands. Furthermore, the intention is to explain travel arrangers communication towards customers. We have posed these following three research questions: What characterizes brand identities and messages? What space and which role is given to brands in both traditional and digital channels? What defines the personnels and the customers roles during a trip?
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Alyas, Lailee. "Kundkrav för service av mobilnät i stora industrier." Thesis, KTH, Hållbar produktionsutveckling (ML), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-297916.
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Detta är ett examensarbete inom Industriell teknik och produktionsunderhåll som handlar om kundkrav för service av mobilnät i stora industrier. De stora industrierna, som exempelvis Scania och Boliden, har fokus på att underlätta underhåll och hantering av produktionen med hjälp av automation och digitalisering i sina företag. Idag är det nya mobilnätet, 5G, en efterfrågad teknologi i stora industrier med stora produktionsanläggningar, som gör det möjligt att koppla upp de fysiska komponenterna och därmed effektivisera sitt företag. I detta arbete har intervjuer genomförts med tre svenska företag, Ericsson, Scania och Boliden, där de stora kraven med implementering och användning av 5G tagits fram. Utöver den kvalitativ studien har en litteraturstudie genomförts, där kravet var att välja information som inriktar sig på 5G och dess implementering i stora produktionsanläggningar. Målet med detta arbete är att identifiera kundens behov av egen service och kundkrav på operatören vid implementering och användning av 5G, samt komma fram med ett förslag på ett SLA. Resultaten, från intervjuer och litteraturstudie, visar att kundens krav på operatören överväger kundkrav av egen service. Vid implementering av 5G måste industrikunder ställa om hela produktionen, vilket kräver ny utrustning, ny teknik och kompetent personal. Dessa krav ska operatörer, som implementerar och levererar mobilnät, ta hand om. Industrikunder har också krav att kunna själv hantera vissa delar i 5G-mobilnätet, exempelvis att ha tekniker som kan ta hand om enkel underhåll. Detta gör nätet säkrare och effektivare men även billigare, då operatören inte behöver genomföra enklar underhållsarbete. Vidare har ett förslag på ett SLA tagits fram, där vissa krav som industrikunder hade på ett serviceavtal dokumenterades.The conducted project within the program of Industrial Technology and Production Maintenance concerns the industrial customer requirements for service of mobile networks within large industries. The large industrial customers, such as Scania and Boliden, have an immense focus on supporting the maintenance processes and managing production with the help of automation and digitalization within their companies. Today, the new mobile network of 5G, is a sought-after technology within large industries with large production facilities, that enables the opportunity to connect physical components and thereby increasing the efficiency within the operations. In this thesis work, interviews have been conducted with three Swedish companies, Ericsson, Scania, and Boliden. This is where the requirements of implementation and usage of 5G network have been determined. Moreover, a literature study has also been carried out with the requirement of selecting information that emphasizes on 5G and implementation within large production facilities. The objective of this thesis work is to identify the requirements of large industrial customers, such as their needs for self-maintenance, their requirements on the network operator during implementation and usage of 5G. Finally, the objective is to also present a Service Level Agreement or SLA. The result from the interview and the literature study shows that the customer requirements on the network operator are higher than the requirements the network operator has on thecustomers. During the implementation of 5G, industrial customers must adapt and change their production facilities, which requires new equipment, technology, and competent workers. These aspects should be considered by the and handled by the network operator. Industrial customers also have the condition of handling certain areas of the 5G network themselves, for example having technicians ready that can conduct simple maintenance. This in turn will enable more secure and efficient network and on the same time, at a lesser cost, due to the network operator no longer must conduct simple maintenance. Furthermore, a proposition for a Service Level Agreement have been composed, where the requirements from the industrial customers were documented.
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Nordin, Maria, and Julia Johansson. "Socialtjänstens förutsättningar i det digitala samhället : En kvalitativ innehållsanalys av offentliga dokument." Thesis, Uppsala universitet, Sociologiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-412562.
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Samhällets digitala förändringsprocess förutsätter alla medborgares deltagande. Detta väcker frågor kring medborgares digitala förmågor att delta samt ansvarsfördelningen för möjliggörande av alla medborgares digitala deltagande. Socialtjänstens förutsättningar att uppfylla sitt uppdrag och mål att tillgodose alla människors rätt till jämlika levnadsvillkor, ekonomisk och social trygghet samt aktivt deltagande i samhällets digitala utveckling motiverar denna studie. Syftet är att undersöka socialtjänstens förutsättningar att, i en digital samhällsutveckling, uppfylla uppdrag och mål enligt socialtjänstlagen. Offentliga dokument gällande digitalisering av samhället och offentliga verksamheter utgör grunden för studien. Forskningsmaterialet består av strategier, visioner och överenskommelser från statlig, regional och kommunal nivå. Kvalitativ innehållsanalys av forskningsmaterialet resulterar i empirins centrala teman, vilka tolkas och analyseras genom teoretiska begrepp ur Castells teori om nätverkssamhället samt Tillys teori om ojämlikhet. För att driva den digitala samhällsutvecklingen framåt framkommer av resultatet att incitament för medborgare, företag och offentliga verksamheter skall användas för att motivera till deltagande i utvecklingsprocessen. Resultatet visar även att offentliga verksamheter har ett övervägande fokus på effektivisering och optimerad resursfördelning, vilket teoretiskt förstås som en risk för en digital klyfta om medborgerliga rättigheter i form av deltagande på jämlika villkor förbises. Vidare uppmärksammas en brist på konkreta lösningar för att möjliggöra digitalt deltagande för alla, vilket ur för socialtjänstens verksamhet kan förstås som ett hinder för att uppfylla mål enligt 1 kap. 1§ socialtjänstlagen. Slutligen framkommer riskfaktorer gällande näringslivets roll i den digitala utvecklingen, vilket ej återfinns i den tidigare forskningen som studien utgår från och således förstås som ett intressant fynd för framtida forskning.
Books on the topic "Service digitalization"
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Toivonen, Marja, and Eveliina Saari, eds. Human-Centered Digitalization and Services. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-13-7725-9.
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Vukovic, Darko B., Moinak Maiti, and Elena M. Grigorieva, eds. Digitalization and the Future of Financial Services. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-11545-5.
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Adamchuk, Natal'ya, Rustam Azimov, Tamara Belousova, Denis Bryzgalov, Ekaterina Bryzgalova, Tat'yana Verezubova, Zeynegul' Esymhanova, et al. Insurance in the digital economy: science, practice, education. ru: INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1816154.
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The monograph deals with the transformation of the insurance business in the conditions of digitalization. The logic of scientific analysis is based on the impact of digitalization on all environmental systems of the insurance business, which, in turn, require the transformation of all aspects of the insurer's activities. The scientific analysis of the usefulness of insurance services is given, the influence of digitalization on the formation of information flows and business processes in the insurance business is considered.
The experience of Russia, Belarus, Kazakhstan, Uzbekistan and Turkey in the development of digitalization of the insurance market is summarized, development problems are formulated and a number of practical recommendations are given.
A significant block of material is devoted to the analysis of social aspects of the insurance business, including the tasks and opportunities of insurance organizations in the formation of sustainable development. The problems of ensuring the quality of insurance services in the conditions of digitalization, regulatory activities in this area, protection of the interests of the consumer of insurance services are considered.
New approaches to training personnel for the insurance market are considered, domestic and foreign experience is summarized. The results of a study of the use of digital technologies at the Financial University under the Government of the Russian Federation and partner universities are presented.
For a wide range of readers interested in insurance problems. It can be useful for students, postgraduates and teachers of economic universities.
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Efremov, A., F. Leschenkov, K. Mefod'eva, A. Pilipenko, O. Starodubova, L. Tereschenko, N. Treschetenkova, and I. Shulyat'ev. Modernization of state regulation of activities in the field of communications. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1080398.
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The communications industry is one of the most important sectors of economy in conditions of digitalization, which becomes the basis for further innovative development, to a large extent depends on adequate legal regulation and state participation. In the presented scientific and practical Handbook gives a General characteristic of the legal regulation in the field of communications in the Russian Federation, covers the approaches to state regulation and deregulation of the industry. A separate Chapter is devoted to questions of regulation of communication services of new generation, the analysis of the relevant contractual structures.
Deals with the foreign and international experience, identifies trends of legal regulation of relations in the age of digital economy, ways of overcoming of contradictions between the market and legal constraints. Proposals on modernization of legislation in accordance with new conditions and possibilities of technical progress.
For researchers, practitioners, professionals engaged in law enforcement and legislative activities, teachers, students and postgraduates of law schools and faculties.
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Homenko, Elena. Legal regulation of the digital national payment system of the Russian Federation. ru: INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1905572.
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The textbook is devoted to a currently relevant problem — the analysis of digital transformations in the modern national payment system and payment systems as its structural elements. The textbook reveals the features of the construction of the NPS of Russia, the range of its subjects, the relationship with the banking system of our state and the banking systems of a number of foreign countries. The features of the functioning of the payment system of the Bank of Russia are analyzed, its high importance in the field of settlements is shown
, taking into account the new digital technologies being introduced. The advantages of using modern technologies and tools are highlighted, as well as the associated new serious risks affecting the interests of consumers of payment services, including individuals.
For students of the master's degree level, postgraduates, teachers of law and economics universities and faculties, entrepreneurs and practicing lawyers, as well as for anyone interested in the specifics of building the NPS of Russia in the conditions of digitalization.
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Lanskov, P. Securities and Digital Rights Market Infrastructure 2021. ru: INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1859923.
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The collection of scientific and analytical materials is published by PARTAD together with INFI PARTAD. At the moment, it is the only printed source of information about trends and problems in the development of the accounting infrastructure of the financial market.
The publication contains articles prepared by leading experts in the field of accounting of ownership rights to financial instruments, risk management, corporate relations and information technology. They highlight modern aspects of the development of securities infrastructure and collective investments, additional opportunities for the development of its services in the modern economy.
The analytical component of the publication contains an overview prepared by PARTAD experts of the main trends in the activities of registrars and specialized depositories participating in PARTAD databases in the second half of 2020 — the first half of 2021, and also includes current rankings of registrars and specialized depositories on key aspects of their work.
The publication is intended for a wide range of specialists, employees of regulatory bodies and organizations - professional participants in the securities market, researchers, teachers and university students — all those who are interested in the development of the financial industry in the era of digitalization and combating climate change.
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Zabelina, Ol'ga, Irina Omel'chenko, Anna Mayorova, and Ekaterina Safonova. Human resource Development in the Digital Age: Strategic Challenges, Challenges, and Opportunities. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1243772.
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The monograph, based on the identification of trends and problems of changes in the demand and supply of skills, as well as the study of modern mechanisms of their formation and actualization, substantiates the priority areas of human resources development in the Russian Federation that meet the strategic challenges of the period of digital transformation of the labor sphere.
The authors identify and systematize current and future trends related to changes in the demand for professions and skills in the Russian and global labor markets. The directions of transformation of the demand for skills and professions in the conditions of digitalization of the economy, skills and professions of the future are determined. Quantitative and qualitative imbalances and trends in labor supply and demand in the Russian labor market are identified (based on statistical analysis of data from 2009-2019). The features and problems of supply and demand of professions/skills in the segments of the Russian labor market covered by Internet recruitment are identified (based on data from resume parsing and vacancies of Internet recruitment portals in 2018 and 2020). Methodological approaches to identifying widely-and poorly-demanded skills are proposed and tested during the competence analysis of labor supply and demand using Big Data technologies.the competence profile of the vacancies of the professional core and extra - skills. An innovative author's approach to assessing the potential of skills capitalization — a possible increase in the salary of an applicant due to the expansion of the set of skills that he has-is proposed and tested. The current policy directions of formation and improvement of skills of the population in the Russian Federation are identified and systematized. The strategic challenges of the period of digital transformation of the labor sphere facing the Russian Federation and the priority areas of human resources development that meet these challenges are identified.
The conclusions and recommendations can be used in the work of the Ministry of Labor of Russia, Rostrud, the Ministry of Education and Science of Russia, the Ministry of Education of Russia, government authorities, employment services of the Russian regions, as well as organizations of the professional education system.
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Toivonen, Marja, and Eveliina Saari. Human-Centered Digitalization and Services. Springer, 2019.
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Toivonen, Marja, and Eveliina Saari. Human-Centered Digitalization and Services. Springer Singapore Pte. Limited, 2020.
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SINGH, Dr ANIMESH, Dr BHAWNA CHOUDHARY, and Dr MANISHA GUPTA. TRANSFORMING BUSINESS THROUGH DIGITALIZATION. KAAV PUBLICATIONS, DELHI, INDIA, 2021. http://dx.doi.org/10.52458/9789391842390.2021.eb.
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The theme of this book “Transforming Business through Digitization‖ was chosen due to its relevance in the contemporary globalized world. The world is witnessing the pace of change of digitalization like never before the similar trend will be seen in future too. With integration of value chains and supply chains becoming a global imperative, the contribution of IT enabled services and digitalization has had great impact on Tran‘s nationalisation of businesses. The responsiveness in the value chains and in the larger supply chains will be the key to increasing the market share in future. The application of Artificial Intelligence has helped the stakeholders in value chains and supply chains in making informed & quick decisions. This has been made possible due to integrated and well organized businesses linkages leading to better storage, access and management of data. The increase digitalization and ability to track and capture data at different nodes in the value chain and supply chain will help the marketers understand the impact of various variables on the sales performance of various brands. The marketers have to work of ways to convince the stakeholders about the privacy of the data. In future there is a possibility of mixing compete data privacy with fluid artificial intelligence across the supply chain making business processes easier using the technology of block chains. The most important contribution of the digitalization in the supply chain may be seen in the area of sustainability and green initiatives. The may be made possible by the way of assessing the levels of reduction in exploitative and polluting systems and processes and making progressive modifications in those systems and processes. The book- ―transforming business through digitization‖ is an attempt to record Innovative and novel manuscripts, research-based articles, case studies, conceptual outcome-oriented business models, and practices from the innovative minds of researchers and academicians. The book encompasses twenty-four chapters with research-based perspectives in the area of e-commerce, digital governance, digital transaction platforms, business analytics, and digitalization in agriculture, digital marketing, block chain, nuero marketing, search engine marketing, UPIs, Search Engine Marketing, Digi-preneurship, and digital finance. The book can be read as a compendium of readings of digitization of business and industry.
Book chapters on the topic "Service digitalization"
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Fragidis, Garyfallos, and Dimitri Konstantas. "Customer-Centric Service Design: Featuring Service Use in Life Practices." In Collaborative Networks in Digitalization and Society 5.0, 182–93. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-14844-6_15.
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Koch-Rogge, Manuela, and Georg Westermann. "Digitalization in the Service Economy – The Case of Banking Services." In Dienstleistungen 4.0, 465–79. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-17552-8_19.
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Akac, Attila, Afroditi Anagnostopoulou, and Dimitrios Nalmpantis. "Digitalization in Freight Transport Services: Balkan Area." In Advances in Mobility-as-a-Service Systems, 1056–65. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-61075-3_101.
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Nazarenko, Artem A., and Luis M. Camarinha-Matos. "Mechanisms for Service Composition in Collaborative Cyber-Physical Systems." In Technological Innovation for Digitalization and Virtualization, 62–73. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-07520-9_6.
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Hoff-Hoffmeyer-Zlotnik, Marit, Michael Teucke, Stephan Oelker, and Michael Freitag. "Automobile Logistics 4.0: Advances Through Digitalization." In Dynamics in Logistics, 197–226. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-88662-2_10.
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AbstractIn today’s buyer’s markets, logistical service quality is of great importance, particularly for high-priced products. For many buyers, the automobile is the epitome of a high-priced, individually customized product. Hence, customers expect a high delivery service quality. Distribution logistics provides the link between the manufacturer and the customer and is therefore responsible for providing these services. In automobile logistics, the distribution chain involves several stakeholders, such as manufacturers, transport, and technical services providers, as well as dealers. Seamless coordination between them is crucial. Digitalization is an inevitable means for gaining a high level of transparency among the stakeholders. In addition, it provides technologies for developing effective and tailor-made assistance and control systems that support processes along the distribution chain. In recent years, the BIBA—Bremer Institut für Produktion und Logistik GmbH has been active in automobile logistics research and has been involved in developing several assistant and control systems that range from relatively simple track and trace systems to highly complex compound control systems. In this paper, we present an overview of the developed systems and provide a vision, how recent and ongoing research improves automobile logistics and how to further potential can be leveraged.
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Tremblay, Diane-Gabrielle, Amina Yagoubi, and Valéry Psyché. "Digital Transformation: An Analysis of the Role of Technology Service Providers in Montreal’s Emerging AI Business Ecosystem." In Digitalization and Firm Performance, 17–44. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-83360-2_2.
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Kamm, Michael Reiner, Charlotte Wehking, Lena Franziska Kaiser, Markus Otto, and Jan vom Brocke. "Approaching Digitalization at an SME Manufacturing Service Provider." In Management for Professionals, 271–87. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-80003-1_14.
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Vössing, Michael, Clemens Wolff, and Volkmar Reinerth. "Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems." In Exploring Service Science, 138–50. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_11.
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Rosenberg, Stuart M. "Contemplating on the history of customer service." In The Digitalization of the 21st Century Supply Chain, 159–61. Milton Park, Abingdon, Oxon; New York, NY: Routledge, 2021.: Routledge, 2020. http://dx.doi.org/10.4324/9781003054818-34.
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Schmidt, Oliver. "Digitalization, Servitization and ‘leapfrogging’ – the case of mobile financial services in East Africa." In Die informatisierte Service-Ökonomie, 373–93. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-21528-6_18.
Full textConference papers on the topic "Service digitalization"
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Iovlev, Grigory, Irina Goldina, Anatoly Nesgovorov, and Vladimir Zorkov. "Digitalization of technical service." In Proceedings of the International Scientific and Practical Conference “Digital agriculture - development strategy” (ISPC 2019). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/ispc-19.2019.9.
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Mokeeva, N. N., V. B. Rodicheva, and I. A. Rodichev. "Digitalization in remote banking service." In Proceedings of the 1st International Scientific Conference "Modern Management Trends and the Digital Economy: from Regional Development to Global Economic Growth" (MTDE 2019). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/mtde-19.2019.82.
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Gorgodze, Tatyana Evgenevna. "USE OF DIGITAL TECHNOLOGIES IN THE TOURISM AND SERVICE INDUSTRY." In Russian science: actual researches and developments. Samara State University of Economics, 2020. http://dx.doi.org/10.46554/russian.science-2020.03-1-13/18.
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The article studies the features of digitalization in the tourism and service industry: its main areas, technologies and services that contribute to the digitalization of the industry are considered. Attention is paid to the constraints on the development of digitalization in the tourism and service industry.
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Alter, Steven. "How Well Do Service Concepts Apply to Digital Services and Service Digitalization?" In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2020. http://dx.doi.org/10.24251/hicss.2020.147.
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Pelse, Modrite, Sandris Ancans, and Lasma Strazdina. "Digitalization in public administration institutions." In 22nd International Scientific Conference. “Economic Science for Rural Development 2021”. Latvia University of Life Sciences and Technologies. Faculty of Economics and Social Development, 2021. http://dx.doi.org/10.22616/esrd.2021.55.051.
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There is no doubt that digitalization processes make positive effects on the development of a company as emphasized and evidenced by many research papers and studies. However, there are a few empirical research studies on digitalization in the public sector, particularly in public administration institutions. Therefore, the present research aims to identify and compare the level of digitalization in four national public administration institutions: the State Revenue Service, the Office of Citizenship and Migration Affairs, the State Social Insurance Agency and the State Employment Agency. In Latvia, very good technical solutions and a broadband mobile Internet network are available, the number of Internet users increases all over the world every year, but are they widely used by public administration institutions to provide consumers with appropriate digital services? The State Revenue Service has reached the highest level of maturity in digitalization, and the institution has also allocated the most funds from its budget to information technologies and the maintenance of their systems. The level of digitalization is low in the State Employment Agency and the Office of Citizenship and Migration Affairs. The public requires public administration services to be available digitally on a 24-hour/7day basis.
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"Drivers for Digitalization in Retail and Service Industries." In 16th European Conference on Management Leadership and Governance. ACPI, 2020. http://dx.doi.org/10.34190/elg.20.071.
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Desfonteines, Larisa, Elena Korchagina, Victoria Senchugova, and Anna Karmanova. "Digitalization of additional professional education in trade." In DTMIS '20: International Scientific Conference - Digital Transformation on Manufacturing, Infrastructure and Service. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3446434.3446487.
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Barreto, Luis, Antonio Amaral, and Sara Baltazar. "Urban Mobility Digitalization: Towards Mobility as a Service (MaaS)." In 2018 International Conference on Intelligent Systems (IS). IEEE, 2018. http://dx.doi.org/10.1109/is.2018.8710457.
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Yu, Kefeng, Liping Zhang, Yingmao Hu, and Ying Wu. "Application of AI technology based on customer service digitalization." In ICISS 2022: 2022 the 5th International Conference on Information Science and Systems. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3561877.3561897.
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Brink, Henning, Sven Packmohr, and Kristin Vogelsang. "The digitalization of universities from a students’ perspective." In Sixth International Conference on Higher Education Advances. Valencia: Universitat Politècnica de València, 2020. http://dx.doi.org/10.4995/head20.2020.11181.
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The digitalization of higher education institutions is progressing significantly. Though the use of digital assets enhances the students’ learning experience and offers new opportunities for administration, there are no uniform standards for the use of digital media in teaching and student services. As educational service providers, universities are dependent on students being able to cope with the structures offered. Thus it is essential to ascertain students’ attitudes of the technologies used. We asked students from three blended learning courses about their perceptions. We further asked the students what should be done and by whom. Our results show that students see structural changes occurring not only in themselves but also at the level of the university management. Our research contributes to the actual discussion about the digitalization of higher education by offering suggestions for development from a students’ view. The results are valuable for lecturers and faculty managers who want to advance the digitalization of services and learning.
Reports on the topic "Service digitalization"
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Strutynska, Oksana V., Grygoriy M. Torbin, Mariia A. Umryk, and Roman M. Vernydub. Digitalization of the educational process for the training of the pre-service teachers. [б. в.], June 2021. http://dx.doi.org/10.31812/123456789/4437.
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According to the Development Concept of the Digital Economy and Society in Ukraine, the priority of this area is to develop a substantial national policy on digitalization of education, as this is the key part of the education reform in Ukraine. For this reason, universities should firstly take into account the particularities of teaching the current generation of students and the needs of the digital society as a whole. This paper considers the process of transition from informatization to digitalization in society, implementation of digital support for the educational process in the university, development of the digital educational environment for the training university teachers, and proposes the digital tools for such an environment. The authors propose several ways to improve the development level of digitalization of the educational environment in the university. This is to take into account the needs of the digital society and the modern generation of students, provide a high level of the digital literacy formation of university graduates and support the development of a new digital security system of the modern university. Aiming to design the digital educational environment for increasing the of educators’ digital literacy level, the authors propose to develop and implement the following computer, multimedia and computer-based learning tools and equipment, which includes blended and distance learning classes, cloud technologies, tools of virtual and augmented reality, tools for gamification of the educational process, educational robotics, tools for learning 3D technologies, MOOCs.
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Frisancho, Verónica, and Eric Parrado. International Remittances to Latin America and the Caribbean amid the COVID-19 Crisis: A Push for Digitalization? Inter-American Development Bank, December 2021. http://dx.doi.org/10.18235/0003874.
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Remittances constitute a significant safety net for millions of households in Latin America and the Caribbean (LAC). Consequently, changes in international transfers can be a crucial agent of transmission of the COVID-19 induced economic crisis from richer to poorer nations and from urban to rural areas. Relying on data on queries to the search engine Google between December 2018 and July 2021, this study looks at the evolution of demand for in-person versus digital international transfer services and evaluates if take-up rates of different types of service providers trace the initial drop and subsequent rebound of remittances. The recovery of remittances was accompanied by a modest and temporary increase in the interest in digital mechanisms for sending money to home countries, which is accompanied by lower demand for brick-and-mortar service providers.
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Research Institute, International Food Policy. Symposium policy note 2: Digitalization of agricultural services and policy analysis in Egypt. Washington, DC: International Food Policy Research Institute, 2020. http://dx.doi.org/10.2499/p15738coll2.134164.
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Research Institute, International Food Policy. Symposium policy note 2: Digitalization of agricultural services and policy analysis in Egypt in Arabic. Washington, DC: International Food Policy Research Institute, 2020. http://dx.doi.org/10.2499/p15738coll2.134175.
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Polyakova, Tatiyana An, Ignat S. Boychenko, and Nataliya An Troyan. Information and legal support of information security in the transport sector in the context of digital development. DOI CODE, 2021. http://dx.doi.org/10.18411/2021-0339-1001-46156.
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The current paper deals with the information and legal support of information security in the transport sector in the context of digital development. Thus, the development of information and telecommunication technologies and the digitalization of public relations have also affected the field of transport and transport services. There have appeared not only new Транспортное право и безопасность. 2021. № 3(39) 148 transportation means, such as unmanned aircraft, but there are also being introduced information systems related to the identification of passengers in transport. The development of electronic interaction between various subjects of information exchange in transport is a consequence of the global digitalization of public relations, which creates certain risks of enforcing information security, a threat to the information transport infrastructure.
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Cabrol, Marcelo, and Cristina Pombo. How Digitalization can Transform Health, Education and Work as Latin America and the Caribbean Emerge from the Pandemic. Inter-American Development Bank, October 2021. http://dx.doi.org/10.18235/0003726.
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Like other historic disruptions, the COVID-19 pandemic has triggered chain-reactions in innovation, adaptation, and rapid behavioral change. The Latin American and Caribbean Region is no exception. The COVID-19 crisis has exposed a vast, pent-up demand for improvements in the quality, convenience, and cost of basic public services. While the ongoing human and economic toll of the pandemic has overshadowed the potential for dramatic and lasting gains in areas such as health, education, and remote work, it is not too early to ask how these gains might be retained and reinforced. This report highlights opportunities in telemedicine, tele-education, and telework the three areas we think are best positioned to achieve a profound digital transformation in the near-term. For each area, we offer a summary of the status quo, examples of early movers and innovators, and key questions regarding policy actions that can accelerate current trends.
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Abell, Thomas, Husar Arndt, and May-Ann Lim. Cloud Computing as a Key Enabler for Digital Government across Asia and the Pacific. Asian Development Bank, June 2021. http://dx.doi.org/10.22617/wps210196-2.
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Governments are responding to rapid change and growing demands by citizens and businesses by accelerating the digitalization of public services. They are updating their e-government capabilities, adding new digital tools and services, augmenting their data analytics capabilities, and putting in place digital economy development plans. Many of these changes are enabled by cloud computing technologies that have become commonplace in the digitally connected world. The rapidly scalable computing resources that cloud computing delivers via the internet bring cost benefits, improve agility, ensure resilience, and provide access to the latest solutions that digital technology can offer.
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Estache, Antonio, and Tomás Serebrisky. Updating Infrastructure Regulation for The 21st Century in Latin America and the Caribbean. Inter-American Development Bank, January 2020. http://dx.doi.org/10.18235/0002159.
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This paper argues that, while most countries in Latin America and the Caribbean have managed to significantly improve the short-term efficiency of their infrastructure services since the widespread liberalization of the 1990s, they have been slow to ensure a fair distribution of the gains. They have also been slow in making the investments needed to ensure the prospects of future generations, including by protecting the environment for the long term. The paper places at least part of the blame on regulatory failures. It also shows how past mistakes can be corrected by the significant sectoral transformations, driven by new technologies, now underway. Digitalization is altering the economic characteristics of infrastructure services. Resulting changes in governance and financing options demand adjustments to economic regulations, including by broadening the regulatory toolkit to integrate new insights offered by developments in behavioral economics.
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Unlocking the Potential of Digital Services Trade in Asia and the Pacific. Asian Development Bank, November 2022. http://dx.doi.org/10.22617/tcs220524-2.
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This book explains how rapid digitalization during COVID-19 has accelerated the growth of digital services trade in Asia and the Pacific, and provides analysis on the opportunities, challenges, and associated risks. It explores evolving trends and considers trade agreements, cybersecurity, and effective taxation. It outlines how a greater focus on developing human capital, connectivity, investment in information and communication technology, and a positive regulatory environment can help digital services thrive. By underscoring the principal drivers and policies, it aims to build a better understanding of digital services to guide policy makers as they undertake domestic reforms designed to reduce the digital divide.
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Accelerating Digital Payments in Latin America and the Caribbean. Inter-American Development Bank, May 2022. http://dx.doi.org/10.18235/0004256.
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Between the first and second quarters of 2020, e-commerce website traffic from five of the regions major markets increased by over 150%. The COVID-19 pandemic has pushed and pulled tens of thousands of businesses in the region to go digital. The impact and advantages of such digitalization are quite telling for small and medium-sized enterprises (SMEs) in particular. SMEs in LAC can diversify their customer base and reach 20 foreign markets when operating online, while those that operate offline can only reach from two to five. As todays digital economy becomes the norm, universal basic services such as education and medical care are also taking place online. Digital payments are critical to enabling this transformation at both domestic and cross-border levels. But many challenges still exist that preclude the broadening of digital payment use throughout the region from a lack of access, regulatory harmonization and affordable payment solutions, to a need for further public and private sector cooperation, consumer protections and an open, inclusive and interoperable payment ecosystem. In 2021, the World Economic Forum and the innovation laboratory of the Inter-American Development Bank, IDB Lab, jointly launched the Payments to Advance Growth for All (PAGA) initiative to address these challenges. This initiative has convened a diverse community of over 100 public and private sector representatives to explore, through dialogue, how to best unlock the true benefits of digital payments in LAC. As digital payments continue to thrive and drive financial inclusion and economic growth, we hope this paper will provide a timely snapshot of the most pressing issues and highlight the importance of public-private and private-private cooperation to advance digital payments for all in an open, inclusive and safe manner. * The opinions expressed in this work are those of the authors and do not necessarily reflect the views of the IDB, its Board of Directors or the countries they represent, nor of the MIF (IDB Lab) Donors Committee or the countries it represents.