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Journal articles on the topic 'Service digitalization'

Author: Grafiati

Published: 22 February 2023

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1

Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.

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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the con

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Tarkhanovа, N., and V. Romanov. "Digitalization of the service economy: advantages and threats." Transbaikal State University Journal 26, no. 9 (2020): 111–20. http://dx.doi.org/10.21209/2227-9245-2020-26-9-111-120.

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Recently, the number of businesses using digital technologies has increased. The service sector is no exception. The article is devoted to the use of digital technologies in the service sector. The authors reviewed the advantages and threats of digitalization. As a result of the analysis, the concept of “digital economy” and “service sector” is clarified, and the need for digitalization is justified. The advantages obtained through the use of innovative technologies, both for the industry and for individual enterprises, are indicated. In relation to the industry, this will include: the use of

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Agatić, Adrijana, and Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo 34, no. 1 (2020): 93–101. http://dx.doi.org/10.31217/p.34.1.11.

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The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. World

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Risky Andes Syaputra. "LEGAL ASPECTS OF DIGITALIZATION IN LAND REGISTRATION." JILPR Journal Indonesia Law and Policy Review 3, no. 3 (2022): 123–30. http://dx.doi.org/10.56371/jirpl.v3i3.92.

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In order to carry out land registration, it is necessary to have an institution that serves affairs related to land, the institution in question is the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (Ministry of ATR/BPN). The research used isnormative legal research, namely research conducted by reviewing the laws and regulations that apply or are applied to a particular legal problem. Legal sources in this study include primary legal sources obtained from legislation and other regulations related to research problems and secondary legal sources obtained from law books,

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Ovcharenko, Roman K., and Irina A. Luneva. "The digitalization of regional civil service." Теория и практика общественного развития, no. 11 (2021): 20–25. http://dx.doi.org/10.24158/tipor.2021.11.2.

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Krakovska, A., and M. Babyk. "Digitalization of administrative services in Ukraine: problems and prospects of development." Uzhhorod National University Herald. Series: Law, no. 70 (June 18, 2022): 329–34. http://dx.doi.org/10.24144/2307-3322.2022.70.52.

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The article is devoted to clarifying and researching the current state and prospects of development of digitalization of administrative services in Ukraine as one of the main components of the formation of the service state. The article defines that the main idea of digitalization of public services is to provide the population with administrative services in electronic form. An electronic administrative service is an administrative service provided to the subject of an application in electronic form by means of information and communication technologies. In the course of the resea

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Shaposhnyk, A. "Digitalization and its influence on service innovation." Law and innovative society, no. 2 (13) (December 26, 2019): 27–32. http://dx.doi.org/10.37772/2309-9275-2019-2(13)-4.

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Problem setting. In today’s context, there is a digitalization of society, that is, the transition from offline to the online mode of existence of all spheres of humanity. The development of information technology and the deep penetration of the Internet into all areas of activity are deforming the markets for goods and services in their usual sense, affecting both consumers and business. The increase in the share of services is related to the increase in devices and applications with artificial intelligence that synthesize large amounts of data. Target of research. Research of innovative serv

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Zamaslo, Olha, Viktor Kovalenko, and Olha Lozynska. "DIGITAL TRANSFORMATION LEVEL INDICATORS OF BANKS." Baltic Journal of Economic Studies 7, no. 2 (2021): 77–82. http://dx.doi.org/10.30525/2256-0742/2021-7-2-77-82.

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The article studies the approach to assessing the banking digitalization influenced by economy digitalization, dynamically spread electronic payments, e-commerce, and innovative digital service technologies. Digitalized banking services, widespread online platforms and digital customer communication channels require an approach to assessing the banking digitalization identifying the bank’s competitiveness, strengths and weaknesses strategically. The aim is to develop a banking digitalization indicator system and assessment methods within a complex indicator. To achieve this, the research appli

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Radchenko, Yury, Viktoria Marenych, Olga Marchenko, Nadiya Kryvosheeva, Hanna Guzenko, and Tamila Shcheblykina. "Digital transformations of service marketing: theoretical fundamentals and directions." ScienceRise, no. 2 (April 30, 2021): 37–43. http://dx.doi.org/10.21303/2313-8416.2021.001787.

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The conceptual approaches to definition of the purposes, principles and directions of the digital transformation of marketing activity of enterprises offering services according to technologies and methods of Marketing 4.0 have been proved on the basis of modern theories of service marketing. The inclusiveness and customer-focused of digital marketing services have been revealed. The omnichannel of marketing communications on the basis of integration and availability of online and offline channels of service enterprises and clients interaction, digitalization of client managerial experience ha

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Shkutsko, Aksana. "Digitalization of the world service market: specifics and consequences." University Economic Bulletin, no. 49 (May 22, 2021): 50–58. http://dx.doi.org/10.31470/2306-546x-2021-49-50-58.

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Relevance of the research topic. The article is devoted to the analysis of the specifics of the development of the world market of services in the context of digitalization. The determining influence of the processes of digital transformation and digitalization of the services market on the state of international trade in services is studied. Contradictions and systemic problems of the development of the market under study are revealed. The potential growth opportunities of the service market, as well as the directions of its development, are identified. Attention is focused on the essence of

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Korolyuk, Tetyana, and Nataliia Rapa. "Digitalization of documents flow at the enterprise: service supply features." Galic'kij ekonomičnij visnik 75, no. 2 (2022): 37–45. http://dx.doi.org/10.33108/galicianvisnyk_tntu2022.02.037.

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It is established that an important step in the transition to electronic documents flow is the proper choice of software. Nowadays the market for software products has increased the number of programs designed for electronic accounting. The principles and methods of installing the electronic documents flow services are investigated. The most popular electronic documents flow services on the Ukrainian market are generalized. It is determined that each company should choose the software that suits it properly, taking into account the number of jobs, document circulation, archive size and also so

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Nikiofrov, Vladislav, and Guzel' Nikiforova. "Digitalization of Railway Transport with the Participation of Operator Companies." Proceedings of Petersburg Transport University 19, no. 4 (2022): 736–42. http://dx.doi.org/10.20295/1815-588x-2022-4-736-742.

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Purpose: To explore the issues of practical participation and interaction of operator companies with Russian Railways Ltd in the matters of operational processes digitalization and improvement. To analyze the composition of possible indicator of transport service comprehensive level quality. To assess the impact of operator company on constituent elements of car turnover duration given digitalization processes. Methods: The analysis of indicators composition to assess operational performance and transport services provided level. Formula derivation for transport service comprehensive level qua

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Nelipa, Dmytro. "THE IMPACT OF DIGITALIZATION ON THE UKRAINIAN CIVIL SERVICE DEVELOPMENT." Bulletin of Taras Shevchenko National University of Kyiv. Public Administration 16, no. 2 (2022): 22–27. http://dx.doi.org/10.17721/2616-9193.2022/16-4/7.

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Today, digitalization has taken over almost all spheres of public life. The pandemic and the transition to an online format in work and study has significantly intensified the processes of technologicalization. The work of the civil service in Ukraine is no exception. The introduction of new technologies has opened up a number of new opportunities that have made the provision of public services even faster, more convenient and safer, thanks to compliance with quarantine regulations. However, the rapid development of technology has led to a shortage of staff who could work effectively with thes

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Holmlund, Maria, Tore Strandvik, and Ilkka Lähteenmäki. "Digitalization challenging institutional logics." Journal of Service Theory and Practice 27, no. 1 (2017): 219–36. http://dx.doi.org/10.1108/jstp-12-2015-0256.

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Purpose The purpose of this paper is to explore the mental models of top executive team members in a selected retail bank. The focus is on how each executive team member makes sense of the market situation and changes with regard to customers and customer-bank interactions in the current situation where earlier bank practices are at risk of becoming obsolete. Design/methodology/approach All members in the executive team were interviewed individually in August 2014 on how they reason about challenges in the service business. The study uses an abductive research approach. Findings The mental mod

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Görs, Philipp K., Henning Hummert, Anne Traum, and Friedemann W. Nerdinger. "Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies." Journal of Service Management Research 3, no. 4 (2019): 209–22. http://dx.doi.org/10.15358/2511-8676-2019-4-209.

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Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfac

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Pirogova, Oksana, Nadezhda Savelyeva, and Tatiana Timkina. "Digitalization trend in business." E3S Web of Conferences 284 (2021): 07008. http://dx.doi.org/10.1051/e3sconf/202128407008.

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The aftermath of the pandemic in 2020 shocked the country’s economy, but at the same time, the desire to keep the business allowed, in record time, to completely rebuild the usual patterns of behavior in the implementation of business processes across all sectors of the economy. The inability to go to work, solve everyday issues, carry out a commodity-money exchange, allowed the remote service model to burst so rapidly. The construction of a mechanism for the formation of work on the basis of electronic platforms, software products, Internet sources made it possible to form a single developmen

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Garnov, Andrey P., Konstantin V. Ordov, Inga О. Protsenko, Natalia A. Prodanova, Victoria Yu Garnova, and Tamara P. Danko. "Digitalization of transport and logistics services in russian agriculture." LAPLAGE EM REVISTA 7, no. 3D (2021): 219–25. http://dx.doi.org/10.24115/s2446-6220202173d1709p.219-225.

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The aim of the work is to evaluate the intermediate results of the digitalization process of transport and logistics services in Russian agriculture. A methodology has been applied that uses data from Rosstat, the GooglePlay service and the Yandex.Radar service as a source of information. The study shows that one of the main trends in the cargo transportation market is the introduction of new technologies, such as transport and warehouse management systems, digital services that automate the business processes of carriers, mobile applications for ordering or providing cargo transportation serv

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Efremova, Tatyana A. "Digitalization of Tax Administration in Russia: Problems and Prospects." Taxes 1 (February 18, 2021): 17–20. http://dx.doi.org/10.18572/1999-4796-2021-1-17-20.

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The article discusses the issues of digitalization of tax administration in Russia. An assessment of the current situation in the informatization of the activities of tax authorities is given, showing significant results achieved by the Federal Tax Service of Russia: software systems ASK VAT, online cash registers, digital services for taxpayers, etc. It has been established that the tax service is the largest aggregator of a large pool of information used both by the service itself and provided to the databases of ministries and departments interacting with it. The problems that reduce the ef

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Firsov, Mikhail V. "Digitalization of the Professional Activity of Managers in Social Service Organizations." Revista Gestão Inovação e Tecnologias 11, no. 3 (2021): 2012–21. http://dx.doi.org/10.47059/revistageintec.v11i3.2069.

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Balashov, А. I. "Digitalization of the procedure for the provision of social services to the population: innovations and obstacles to their implementation." Economic and Socio-Humanitarian Studies 32, no. 4(32) (2021): 6–15. http://dx.doi.org/10.24151/2409-1073-2021-4-6-15.

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The analysis was carried out and the barriers to digitalization of the procedure for the provision of social services in the metropolis were identified based on the analysis of digitalization tools and strategies: the need to constantly improve security systems and methods for storing and processing citizens’ data using cloud technologies, including the development of appropriate strategies and government programs; the need to adapt various digitalization tools to the requirements and capabilities of the local community; difficulty in assessing the demand of social service recipients for certa

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Gardenghi, John L., Lucas G. Pereira, Shayane M. Alcantara, Rejane M. C. Figueiredo, Cristiane S. Ramos, and Luiz C. M. Ribeiro. "Digitalization by Means of a Prototyping Process: The Case of a Brazilian Public Service." Information 11, no. 9 (2020): 413. http://dx.doi.org/10.3390/info11090413.

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Digital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transfor

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Pirogova, Oksana, Vladimir Plotnikov, Ivan Makarov, and Andrey Grafov. "The impact of digitalization on the Intellectual capital formation and use (case of service enterprises)." E3S Web of Conferences 217 (2020): 06009. http://dx.doi.org/10.1051/e3sconf/202021706009.

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The article discusses the directions, problems and results of using digital solutions in enterprises in the service sector. It is shown that digitalization in the service sector is due to the emergence of a new type of resource - a large amount of specific information about stakeholders. Digitalization has a direct effect on enterprises in the service sector in the form of the development of the institutional environment and the technical infrastructure of digitalization, as well as an indirect action related to the transformation of the enterprises of this industry themselves, their missions

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Furda, Robert, and Michal Gregus. "Conceptual View on Healthcare Digitalization." International Journal of Big Data and Analytics in Healthcare 2, no. 1 (2017): 35–54. http://dx.doi.org/10.4018/ijbdah.2017010103.

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In this article, the authors focused on research in healthcare digitalization with conjunction to modern technologies, such as Big Data and analytics. To achieve a proper direction at start of the consequent research the authors used the mixed mode of quantitative and qualitative analysis by combination of literature investigation and extended thematic analysis. In the extended thematic analysis of the data corpus the processing of the fourteen steps activity helped to create mind mappings, to recognize the most relevant initial codes, such as “Service”, “ICT/IT”, and “Process”, and to depict

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Herowandi, Muhammad. "E-GOVERNANCE DAN PEMBERDAYAAN MASYARAKAT." Majalah Ilmiah Dinamika Administrasi 19, no. 2 (2022): 22–33. http://dx.doi.org/10.56681/da.v19i2.60.

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In this disruption era, internet of things and digitalization are things that are inseparable from today’s everyday life. It happens in all aspects of our society, including the public administration services. Thus, it coined the term “e-governance” to depict how digitalization has affected the government in enhancing their performance Olehby digitalizing their public services. This is a research to discover how the digitalization of the public service could affect society’s empowerment. The method used in this research was library research where literatures that are relevant to the research t

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SHULHA, Natalia, and Bohdan FESIUK. "Digitalization of corporate business of Ukrainian banks." Herald of Kyiv National University of Trade and Economics 146, no. 6 (2022): 76–85. http://dx.doi.org/10.31617/1.2022(146)06.

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Introduction. Increasing competition between banks requires the introduction of banking products with a new service and economic design, based on modern software, technology and information platforms. Problem. Digitalization is becoming a key trend in conducting business for banks and their corporate clients. The aim of the study is to cluster banks by the level of digitalization and determine the relationship between it and indicators of market power, financial performance and credit risk. Methods. Input normalized indicators for 32 banks of Ukraine, determined using the MINIMAX methodology

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Faruqi, Umar Al. "Future Service in Industry 5.0." Jurnal Sistem Cerdas 2, no. 1 (2019): 67–79. http://dx.doi.org/10.37396/jsc.v2i1.21.

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With the rapid development of technology in the digitalization era, Industry 4.0 became a terminology that became a reference for research and development in the field of technology in various sectors. This continues to trigger all people to develop technology to enable better utilization in facilitating human life. Society 5.0 is an idea that explains the revolution in people's lives with the development of the fourth industrial revolution. The concept that wants to be presented is how there is a revolution in society that both utilizing technology and also considering humanities aspects. Som

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Murumaa, Lea, Eduard Shevtshenko, Tatjana Karaulova, Kashif Mahmood, and Janek Popell. "Supply Chain Digitalization Framework for Service/Product Satisfaction." IOP Conference Series: Materials Science and Engineering 1140, no. 1 (2021): 012041. http://dx.doi.org/10.1088/1757-899x/1140/1/012041.

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Cichosz, Marzenna. "Digitalization and Competitiveness in the Logistics Service Industry." e-mentor 77, no. 5 (2018): 73–82. http://dx.doi.org/10.15219/em77.1392.

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Dvoryadkina, Elena, and Alena Fechina. "Defining “telemedicine services” in the context of large-scale digitalization." E3S Web of Conferences 296 (2021): 08021. http://dx.doi.org/10.1051/e3sconf/202129608021.

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The authors analyze the definitions of “telemedicine service” presented in domestic and foreign scientific publications, as well as on the official resources of various departments and healthcare organizations. It is revealed that there is a lack of research on this topic and the concept under study has a controversial nature. The authors carry out comprehensive testing of “telemedicine service” definition, adopted by the World Health Organization, for compliance with digitalization trends. In the course of the research, the incompleteness of the definition generally accepted at the internatio

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Рopelo, Olha V., Nataliia I. Kholiavko, and Artem V. Tarasenko. "Global Trends in the Digitalization of the Financial Services Market." Business Inform 4, no. 531 (2022): 58–64. http://dx.doi.org/10.32983/2222-4459-2022-4-58-64.

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The study is concerned with the global trends in the digitalization of the financial services market. The article distinguishes and describes the main components of accelerating the growth rate of information changes in the field of financial services on the basis of digitalization. Upon the understanding that the digitalization process is progressive, its evolution is examined, wherein three stages of its development are allocated. Leading factors in the development of digitalization of the financial services market are identified, among which, first of all, should be noted such ones as incre

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Kholiavko, N. I., and O. M. Kozlianchenko. "Global Trends in the Banking Sector Digitalization." PROBLEMS OF ECONOMY 2, no. 48 (2021): 217–24. http://dx.doi.org/10.32983/2222-0712-2021-2-217-224.

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The article is aimed at identifying global trends in using modern information technologies in the banking sector, which were formed under the influence of digitalization of the economy. Digitalization is one of the main trends in global economy. Digital transformation has become relevant for business in various areas of economic activity, and the banking sector is not any different. The introduction of a bank card is considered to be the initial stage of the banking sector digitalization. At the present stage of development, banks have a wide range of tools to digitalize their activities, from

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Medynska, Tetyana, and Natalia Noginova. "DIGITALIZATION OF TAX ADMINISTRATION BODIES IN THE CONTEXT OF CURRENT CHALLENGES AND THREATS." Scientific Notes of Ostroh Academy National University, "Economics" Series 1, no. 24(52) (2022): 90–96. http://dx.doi.org/10.25264/2311-5149-2022-24(52)-90-96.

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The article considers the role of tax administration digitalization bodies in the context of current challenges and threats caused by the pandemic in the world and war in Ukraine. The importance of developing the electronic interaction channels between the State Tax Service of Ukraine, tax administrations of OECD countries and taxpayers in the context of Covid-19 and war action is outlined. The focus is on expanding the list of electronic services (for business, private entrepreneurs, IT services), which will increase opportunities for the implementation of the principle of convenience in fulf

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Schulz, Thomas, Markus Böhm, Heiko Gewald, Zehra Celik, and Helmut Krcmar. "The Negative Effects of Institutional Logic Multiplicity on Service Platforms in Intermodal Mobility Ecosystems." Business & Information Systems Engineering 62, no. 5 (2020): 417–33. http://dx.doi.org/10.1007/s12599-020-00654-z.

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Abstract Digitalization is changing the mobility sector. Companies have developed entirely new mobility services, and mobility services with pre-digital roots, such as ride-sharing and public transport, have leveraged digitalization to become more convenient to use. Nevertheless, private car use remains the dominant mode of transport in most developed countries, leading to problems such as delays due to traffic congestion, insufficient parking spaces, as well as noise and air pollution. Emerging intermodal mobility ecosystems take advantage of digital advances in mobility services by providing

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Daynovskyy, Y. A., L. K. Hlinenko, and Y. V. Poliakova. "Internet-communications in business digitalization strategies of services enterprises." Scientific Messenger of LNU of Veterinary Medicine and Biotechnologies 21, no. 92 (2019): 15–20. http://dx.doi.org/10.32718/nvlvet-e9203.

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Digitalization of business in the sphere of services is proved to create new terms, forms and technologies of services rendering and to strengthen the enterprise competitive position, while undue considering the actual tendencies in strategies of Internet-communications development can bring the business of rendering the services of certain type to end in failure. The acceleration of processes of electronization of relations between suppliers and consumers of services is illustrated. Advantages of digital communications over the traditional ones are stated. These advantages are: freedom from t

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Kolodiziev, Oleh, Valeriia Shcherbak, Kseniia Vzhytynska, Olena Chernovol, and Olha Lozynska. "Clustering of banks by the level of digitalization in the context of the COVID-19 pandemic." Banks and Bank Systems 17, no. 1 (2022): 80–93. http://dx.doi.org/10.21511/bbs.17(1).2022.07.

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The COVID-19 pandemic has complicated the operating environment for banks around the world. Determining the drivers of digitalization of banking services based on the principles of corporate social responsibility of banks makes it possible to find a way out of the crisis. The objective of the study is to develop a model for clustering banks in terms of the level of digitalization on the principles of corporate social responsibility.In this study, a twofold model has been proposed: the first part includes the calculation of the level of digitalization of banking, and the second part includes ma

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Joensuu-Salo, Sanna, Emilia Kangas, and Jutta Mäkipelkola. "Service Innovation Capability in Social and Health Care SMEs: The Impact of Market Orientation and Technology Orientation." Journal of Enterprising Culture 29, no. 03 (2021): 183–206. http://dx.doi.org/10.1142/s0218495821500138.

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Developing new services is vital for a service-based company to succeed in the long run. This requires both innovation capability and understanding customer needs. Previous research has shown that if a firm wishes to develop an innovation superior to the competition, it must have both a strong technology orientation and a strong market orientation. The objective of this study was to examine the effect of market orientation and technology orientation on service innovation capability in SMEs operating in the field of social and health care. In addition, this study examined the obstacles to using

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Asnawi, Meinarni, and Ulfah Rizky Muslimin. "Literasi Pajak dan Keuangan: Optimalisasi Peningkatan Kompetensi UMKM di Jayapura." Community Engagement Journal: The Commen 5, no. 1 (2022): 313–26. http://dx.doi.org/10.52062/thecommen.v5i1.2486.

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This community service aims to provide knowledge about digitalization in the field of taxation and business for UMKM in Jayapura. The change in the business world towards the era of information technology is a progress that has been going on for approximately 10 years. The Covid-19 pandemic has made business activities change so fast and allowed all lines of business to develop, including UMKM sector. Introducing digitalization and taxes is important for UMKM to prepare themselves to develop their business potential. The process of financial recording and reporting, digital business design and

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Ilyas, Rahmat, Rudi Hartono, and Aswin Aswin. "PKM Society Empowering dalam Upaya Pengingkatan Digitalisasi Keuangan Syariah bagi Pondok Pesantren." Jurnal Pengabdian UNDIKMA 3, no. 3 (2022): 499. http://dx.doi.org/10.33394/jpu.v3i3.6042.

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This community service activity aims to provide education and literacy related to the digitalization of Islamic finance for the Madinatul Ilmi Islamic Boarding School in Sangku Teritip Village, West Bangka Regency, Bangka Belitung Island Province. The method used in this service activity is offline training. The evaluation instrument of this service activity used questionnaires and interviews which are then analyzed descriptively. The results of this community service activity show that teachers of Islamic boarding school, staffs, and students of the Madinatul Ilmi Islamic Boarding School have

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Prokopov, M. S. "Digitalization of the provision of GIBDD public services." Courier of Kutafin Moscow State Law University (MSAL)), no. 6 (September 25, 2021): 191–96. http://dx.doi.org/10.17803/2311-5998.2021.82.6.191-196.

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The article is devoted to the study of the problems and the role of digitalization in increasing the efficiency of the functions of the executive branch, the possibility of digitalizing the provision of traffic police services. The author considers the domestic and foreign experience in the implementation of powers for the provision of public services, and also investigates the sources of the regulatory framework for the provision of public services in electronic form. Particular attention is paid to the large-scale transformation of the provision of public services into electronic form. The a

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Mynenko, Serhii, and Oleksii Lyulyov. "The Impact of Digitalization on the Transparency of Public Authorities." Business Ethics and Leadership 6, no. 2 (2022): 103–15. http://dx.doi.org/10.21272/103-115.2022.

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Transparency of public power is one of the main aspects of civil society. The actions of public administration bodies must be transparent, open, and ensure citizens’ legitimate rights and interests. Large-scale digitalization of society also affects public authorities, opening up new opportunities for improving the transparency of public administration and creating risks at various levels of public administration. The study is devoted to the issue of transparency of public authorities under the influence of digitalization. The normative legal acts of Ukraine, the Strategy of digital developmen

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Mynenko, Serhii, and Oleksii Lyulyov. "The Impact of Digitalization on the Transparency of Public Authorities." Business Ethics and Leadership 6, no. 2 (2022): 103–15. http://dx.doi.org/10.21272/bel.6(2).103-115.2022.

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Transparency of public power is one of the main aspects of civil society. The actions of public administration bodies must be transparent, open, and ensure citizens’ legitimate rights and interests. Large-scale digitalization of society also affects public authorities, opening up new opportunities for improving the transparency of public administration and creating risks at various levels of public administration. The study is devoted to the issue of transparency of public authorities under the influence of digitalization. The normative legal acts of Ukraine, the Strategy of digital developmen

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Hidayatullah, Lutfie, Novandra Rhezza Pratama, and Farizal Farizal. "Measurement of Service Quality at BSI KCP Banjar Using CARTERD." Review of Accounting and Business 2, no. 2 (2021): 249–72. http://dx.doi.org/10.52250/reas.v2i2.483.

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The current digitalization of the banking sector continues to experience massive and innovative developments because to be able to compete with other competitors, a bank is required to have an advantage with the technology used in addition to efficiency operational. So that customers get a memorable experience. The purpose of this study is to determine the dimensions and attributes used to measure the quality of service at Bank Syariah Indonesia (BSI) Branch Office Banjar, and how the quality of service at BSI. The method used is by distributing questionnaires to 101 BSI customers as responden

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Mykytyuk, Igor. "Theoretical principles of digitalization of the treasury of Ukraine." University Economic Bulletin, no. 54 (September 27, 2022): 19–23. http://dx.doi.org/10.31470/2306-546x-2022-54-19-23.

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Relevance of the research topic. The development and mastering of modern computer systems and their software open up wide opportunities for the treasury service to increase the effectiveness and efficiency of the functioning of the treasury system of servicing budgets at all levels, improving the quality of financial services provided by the treasury bodies, which determines the relevance of the topic of this study. Analysis of recent research and publications. Studies of issues related to the introduction of the latest information technologies, information support of the Treasury's needs with

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Vicente, Yarelyn, Raquel Vizarreta, Carolay Rojas, and Marco Ledesma. "Digitalization and satisfaction among Peruvian users towards their civil registration office." International Journal of Data and Network Science 6, no. 4 (2022): 1147–54. http://dx.doi.org/10.5267/j.ijdns.2022.7.005.

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Digitalization is a reality for everyone, including the government. As a consequence, more governments around the globe started to digitize their services, looking for more user satisfaction. In the case of Peru, the civil registration service, called RENIEC, found its particular way to implement digital solutions for their services. Therefore, did those efforts have any effect on the users’ satisfaction? The current analysis using ordinary least squares and Shapley’s value evaluated the impact of digitalization on user satisfaction. After the necessary research, we found that the birth and di

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N., VEDMID, BOIKO M., and ROMANCHUK L. "MARKETING TECHNOLOGIES OF CONSUMERS SEGMENTATION OF RESORT AND RECREATIONAL SERVICE." Herald of Kyiv National University of Trade and Economics 138, no. 4 (2021): 91–100. http://dx.doi.org/10.31617/visnik.knute.2021(138)07.

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Background. Using marketing technologies to segment consumers is a key resource for actively and quickly responding to consumer needs. Segmentation allows to identify differences in the response of consumers to services, implement the targeted marketing principles, develop a range of services in accordance with the consumers needs. The aim of the paper is to studydevelopment of methodological foundations of marketing technologies for consumers segmentation, taking into account the key features of resort and recreational services, which ensure scientific approaches development to consumer seg

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Cobelli, Nicola, and Andrea Chiarini. "Improving customer satisfaction and loyalty through mHealth service digitalization." TQM Journal 32, no. 6 (2020): 1541–60. http://dx.doi.org/10.1108/tqm-10-2019-0252.

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PurposeThe main purpose of this exploratory study is to investigate the attitude of pharmacists, as small- and medium-sized enterprise (SME) owners, toward new technologies, and more precisely, toward the adoption of mobile apps for mobile health (mHealth). Such apps are generally used to improve customer satisfaction and loyalty. This study measures pharmacists’ subjective experiences of mobile apps for mHealth and aims to understand how these pharmacists make sense of these apps.Design/methodology/approachThe study adopted the narrative inquiry technique combined with critical event analysis

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Mitrofanova, Inna, Elena Inshakova, Inna Ryabova, and Anastasia Shcherbina. "Digitalization of the Socio-Economic Complex of the Southern Federal District: First Results of Implementing the National Program." Regionalnaya ekonomika. Yug Rossii, no. 4 (December 2019): 70–87. http://dx.doi.org/10.15688/10.15688/re.volsu.2019.4.8.

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The article studies the first results of implementing the state digitalization program in the Southern Federal District (SFD) of Russia. The paper reveals that the SFD federal entities got involved in the economy and social sphere digitalization with different intensities, and assesses the digitalization level in the district as a whole as insufficient to improve its position in the ranking (penultimate place in 2018). The significant differentiation of the regions of the SFD in the level of digitalization and the emerging tendency to gradually smooth out this gap due to the accelerated develo

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Asri, Kholifatul Husna, and Faridudin Malikur Rahmat. "Digitalization of Islamic Banking in the VUCA Era." ALIF 1, no. 1 (2022): 27–36. http://dx.doi.org/10.37010/alif.v1i1.711.

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The development of Islamic economics in society provides a central and influential role in the new economic order system with business models and innovations that are continuously updated by adjusting conditions without reducing the value of the Islamic economic system. This study aims to analyze the digitalization of Islamic banking in the VUCA era. The approach used is a qualitative approach. The results of this study are that the digitalization of Islamic banking must always harmonize with the development of increasingly developing technology and the presence of various kinds of application

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Kraus, Kateryna, Nataliia Kraus, and Galyna Pochenchuk. "INSTITUTIONAL ASPECTS AND DIGITALIZATION OF FINANCIAL INCLUSION IN THE NATIONAL ECONOMY." Innovation and Sustainability, no. 2 (July 1, 2022): 18–28. http://dx.doi.org/10.31649/ins.2022.2.18.28.

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The article describes the process of formation and development of financial inclusion and examines the changes that occur as a result in various sectors and spheres of public life. Authors argue that inclusion plays an important role in the work of financial institutions today. The team of the article is of the opinion that financial inclusion should be disclosed in three main dimensions, namely: coverage (how easy to reach access points to financial services?), use (what is the frequency of use of services?), quality of financial services meets the needs?). The article argues that incre

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Yap, Mimi, and Susi Dwi Mulyani. "PENGARUH PELAYANAN, PENGAWASAN DAN PEMERIKSAAN PAJAK TERHADAP KEPATUHAN WAJIB PAJAK BADAN YANG DIMODERASI DIGITALISASI ADMINISTRASI PERPAJAKAN." Jurnal Magister Akuntansi Trisakti 9, no. 1 (2022): 37–54. http://dx.doi.org/10.25105/jmat.v9i1.10573.

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Taxpayer compliance is a condition that shows the taxpayer fulfills all tax obligations and carries out his tax rights. This study aims to examine and analyze the effect of service, supervision and tax audit on corporate taxpayer compliance which is moderated by digitalization of tax administration. The type of research used is quantitative research, with primary data collected through questionnaires. Respondents from this study were corporate taxpayers who were at the Cengkareng Tax Office. The method of determining the sample using purposive sampling method. The samples that were processed w

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