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Journal articles on the topic 'Service digitalization'
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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (June 27, 2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.
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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the conceptualization of information systems including dimensions of human resources, information technology, and information relations. The concept of causality relationship between information systems and the quality of health services indicated by the loading factor value of 0.51, which can be stated that the relationship is significant and produces a new concept of digital-based Public Service assurance. This research concludes there is a positive and significant influence between information systems and the quality of public services. Furthermore, the new concept can be synthesized into a study of public services in scientific work.
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Tarkhanovа, N., and V. Romanov. "Digitalization of the service economy: advantages and threats." Transbaikal State University Journal 26, no. 9 (2020): 111–20. http://dx.doi.org/10.21209/2227-9245-2020-26-9-111-120.
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Recently, the number of businesses using digital technologies has increased. The service sector is no exception. The article is devoted to the use of digital technologies in the service sector. The authors reviewed the advantages and threats of digitalization. As a result of the analysis, the concept of “digital economy” and “service sector” is clarified, and the need for digitalization is justified. The advantages obtained through the use of innovative technologies, both for the industry and for individual enterprises, are indicated. In relation to the industry, this will include: the use of new business models and forms of doing business; increasing the availability and promotion of services on the market up to the world; the emergence of new types of services; the use of control systems that replace humans. As a result of the analysis, the concept of “digital economy” and “service sector” has been clarified, and the need for digitalization is justified. For a single service enterprise, the benefits of implementing digital technologies can be expressed in: reaching the optimal consumer segment; determining the customer’s need for certain services; designing more flexible services; improving the quality of service by improving control of business processes; minimizing the time for services to enter the market; reducing costs by accelerating business processes; minimizing costs; increasing the availability of services through the dissemination of information in social networks; eliminating intermediaries in the delivery of services to the consumer and reducing costs, reducing the number of personnel performing routine operations. Digitalization provides not only the benefits but also pose a threat. These include various types of fraudulent schemes, an underdeveloped regulatory framework, a reduction in the number of employees, and changes in the labor market. As a result, there are increasing requirements for planning at the strategic, tactical and operational levels. Otherwise, the benefits of implementing digital technologies may be lost
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Agatić, Adrijana, and Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo 34, no. 1 (June 30, 2020): 93–101. http://dx.doi.org/10.31217/p.34.1.11.
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The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. Worlds’ leading seaports, especially leading European seaports, recognized the possibilities of digital technologies in providing quality seaport services and are investing in their implementation. In this paper, seaport service quality is analysed in the context of digitalization i.e. the implementation of digital technologies. The purpose of this paper is to define the quality factors and opportunities for improving seaport service quality based on the analysis of digital technologies implemented in seaports.
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Risky Andes Syaputra. "LEGAL ASPECTS OF DIGITALIZATION IN LAND REGISTRATION." JILPR Journal Indonesia Law and Policy Review 3, no. 3 (June 30, 2022): 123–30. http://dx.doi.org/10.56371/jirpl.v3i3.92.
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In order to carry out land registration, it is necessary to have an institution that serves affairs related to land, the institution in question is the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (Ministry of ATR/BPN). The research used isnormative legal research, namely research conducted by reviewing the laws and regulations that apply or are applied to a particular legal problem. Legal sources in this study include primary legal sources obtained from legislation and other regulations related to research problems and secondary legal sources obtained from law books, journals and other scientific works related to research. From the results of the research, it is concluded that the regulation of digital services in land registration is currently only regulated in part or separately from regulations related to information technology and land registration regulations. The regulations for digital land registration services have not been specifically regulated in one regulation, even though computerized services and service innovations with digital systems in land services have been implemented. The impact of this digital service can be related to the protection and legal certainty of the community for their land rights, so the digital land registration service must be regulated in a complete regulation, so that the community is not harmed. The procedure for implementing digital registration is not in accordance with the land registration regulations, as well as the protection of employees who provide these services is not regulated in special regulations so that currently in addition to digital services with KKP the service process and manual data at the Land Office are still in use, the problem is if there are Differences in data between digital and manual data that are not known by implementing employees will cause fatal errors, so it can be said that the digital registration service process has not fully guaranteed legal certainty and protection.
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Ovcharenko, Roman K., and Irina A. Luneva. "The digitalization of regional civil service." Теория и практика общественного развития, no. 11 (2021): 20–25. http://dx.doi.org/10.24158/tipor.2021.11.2.
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Krakovska, A., and M. Babyk. "Digitalization of administrative services in Ukraine: problems and prospects of development." Uzhhorod National University Herald. Series: Law, no. 70 (June 18, 2022): 329–34. http://dx.doi.org/10.24144/2307-3322.2022.70.52.
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The article is devoted to clarifying and researching the current state and prospects of development of digitalization of administrative services in Ukraine as one of the main components of the formation of the service state.
The article defines that the main idea of digitalization of public services is to provide the population with administrative services in electronic form. An electronic administrative service is an administrative service provided to the subject of an application in electronic form by means of information and communication technologies.
In the course of the research, the views of various legal scholars on the current state of integration of administrative services into the digital environment were considered and analyzed. Emphasis is placed on the factors that actualize the process of improving the level of digitalization of administrative services in Ukraine.
The factors that contribute to the transition of our state to electronic administrative services have been studied. It is emphasized that the consequence of digitalization processes is the formation of a service state, namely a state whose main function is to protect the interests and meet the needs of citizens by serving them. The course chosen by Ukraine for the digitalization of administrative services is aimed at improving the quality of state and municipal services, as well as ensuring a high level of accessibility of such services.
In the process of analyzing the researched problem, it was concluded that currently Ukrainians cannot fully exercise their right to receive electronic administrative services, in view of the a number of procedural shortcomings, as well as gaps in legal regulation. The current state of legislative regulation of digitalization of administrative services in Ukraine, as well as the practice of obtaining electronic administrative services by citizens were considered. On the basis of which a number of recommendations have been made, the purpose of which is to increase the level of administrative services through the use of Internet technologies.
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Shaposhnyk, A. "Digitalization and its influence on service innovation." Law and innovative society, no. 2 (13) (December 26, 2019): 27–32. http://dx.doi.org/10.37772/2309-9275-2019-2(13)-4.
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Problem setting. In today’s context, there is a digitalization of society, that is, the transition from offline to the online mode of existence of all spheres of humanity. The development of information technology and the deep penetration of the Internet into all areas of activity are deforming the markets for goods and services in their usual sense, affecting both consumers and business. The increase in the share of services is related to the increase in devices and applications with artificial intelligence that synthesize large amounts of data. Target of research. Research of innovative services in the prism of digitization and digitization of information, review of types of innovations and identification of varieties of innovative services by criteria. Life-cycle analysis of innovation in general and innovative services in particular. Analysis of recent researches and publications. Features of innovative development of the country, objects of innovative sphere were investigated by such legal scientists and economists as Atamanova Y., Zablotskaya R., Zadykhaylo D., Milash V., Shevchuk S. Article’s main body. In today’s economic environment, services related to the use of innovative processes are gaining ground. The impact of the innovation processes that occur when changing the technology from the fifth to the sixth on the services sector is to some extent greater than the impact on the material production. The Fourth Industrial Revolution is stepping up the provision of innovative services through the introduction of new innovation processes and the production of new high-tech goods. Economists distinguish four types of innovation: product, process, marketing and organizational. Innovative services can be provided in the application of product, process, marketing and organizational innovations and can be of two or more types. Conclusion and prospects for the development. The concept of economic and legal category “innovative service” is legally defined only as a kind of innovative products and has no fixed definition in any legal act. Therefore, in the light of the above, we propose to introduce changes in the current legislation and under innovative services as a kind of innovative products to understand the new competitive services that are provided in the application of innovation by the subjects of innovation and correspond to the life cycle of innovation.
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Zamaslo, Olha, Viktor Kovalenko, and Olha Lozynska. "DIGITAL TRANSFORMATION LEVEL INDICATORS OF BANKS." Baltic Journal of Economic Studies 7, no. 2 (March 26, 2021): 77–82. http://dx.doi.org/10.30525/2256-0742/2021-7-2-77-82.
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The article studies the approach to assessing the banking digitalization influenced by economy digitalization, dynamically spread electronic payments, e-commerce, and innovative digital service technologies. Digitalized banking services, widespread online platforms and digital customer communication channels require an approach to assessing the banking digitalization identifying the bank’s competitiveness, strengths and weaknesses strategically. The aim is to develop a banking digitalization indicator system and assessment methods within a complex indicator. To achieve this, the research applied generalization, grouping, systematization to form a grouped indicator system; static, dynamic, structural indicator assessment methods; normalization and integration by arithmetic mean. This approach utilizes the banking digitalization indicators systematically generalized by three groups: digital banking platform indicators; bank’s digital service indicators; indicators of digital communications with the bank’s customers. Each group provides a flexible indicator set to track the changing banking digitalization trends. Outlining the mathematical transformation of indicators into a single integrated indicator determines the use of innovative products and services and substantiates the areas of ensuring competitiveness and improving the bank’s development strategy. While assessing the banking digitalization, this approach grants the following advantages: this analytical tool monitors, analyses, and assesses the banking digitalization trends; banks will realize the strengths and weaknesses of digital tools to ensure the banking market competitiveness; competitive positioning of a bank in the banking service market; analysing, assessing, and positioning improve the bank’s development strategy, relevant technologies, and digital transformation tools. Future research should consider an approach to improving the development of the bank’s marketing strategy utilizing digital technologies.
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Radchenko, Yury, Viktoria Marenych, Olga Marchenko, Nadiya Kryvosheeva, Hanna Guzenko, and Tamila Shcheblykina. "Digital transformations of service marketing: theoretical fundamentals and directions." ScienceRise, no. 2 (April 30, 2021): 37–43. http://dx.doi.org/10.21303/2313-8416.2021.001787.
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The conceptual approaches to definition of the purposes, principles and directions of the digital transformation of marketing activity of enterprises offering services according to technologies and methods of Marketing 4.0 have been proved on the basis of modern theories of service marketing. The inclusiveness and customer-focused of digital marketing services have been revealed. The omnichannel of marketing communications on the basis of integration and availability of online and offline channels of service enterprises and clients interaction, digitalization of client managerial experience has been substantiated.
The Object of Research: digital marketing of services in the context of the Marketing 4.0 concept.
Investigated Problem: the essence and directions of digital transformations of marketing activities in the field of services.
Main Scientific results: the inclusiveness and customer-focused of digital marketing communications based on cross-channel interaction and digital managerial models of customer experience have been revealed on the basis of the analysis of theoretical approaches to the characteristics of service marketing and determining the directions of its development in the digitalization of the economy and in accordance with the Marketing 4.0 concept.
Field of Practical Usage of Research Results: practical activity of service enterprises on application of digital marketing mix transformations and marketing communications channels.
Innovative Technological Product: the main principles and directions of marketing services digital transformation, that is inclusiveness and customer-focused of marketing communications, omnichannel as integration and availability of online and offline interaction channels as well as digitalization of customer experience management have been substantiated.
Field of Application of Innovative Technological Product: theoretical researches and practice of digitalization of marketing communications of the service enterprises.
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Shkutsko, Aksana. "Digitalization of the world service market: specifics and consequences." University Economic Bulletin, no. 49 (May 22, 2021): 50–58. http://dx.doi.org/10.31470/2306-546x-2021-49-50-58.
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Relevance of the research topic. The article is devoted to the analysis of the specifics of the development of the world market of services in the context of digitalization. The determining influence of the processes of digital transformation and digitalization of the services market on the state of international trade in services is studied. Contradictions and systemic problems of the development of the market under study are revealed. The potential growth opportunities of the service market, as well as the directions of its development, are identified. Attention is focused on the essence of the ongoing changes and the consequences of the functioning of new business models (in particular, digital platforms). The subject of the study is the digitalization of the global services market. The aim is to substantiate the potential opportunities and conditions for the development of the world market of services on the basis of systematization of theoretical approaches to the digitalization of the world market of services, to determine the specifics and consequences of this process. Research methods: empirical (comparison, statistical data processing), theoretical (study and generalization, analysis). Conclusions in accordance with the article. The analysis made it possible to determine the specifics of the digitalization of the services market, namely: a) the emergence of digital services in the context of the globality of the market and country concentration; c) the large-scale development of digital trade (domestic and cross-border), while maintaining geographical concentration (China, USA, EU, Japan, India); d) the emergence of a pronounced versatility of the services market (vertical integration of digital platforms); e) the absence of a large number of intermediaries; b) optimization of the impact of certain types of costs under the influence of technological advantages; e) additional opportunities to stimulate / limit competition through the digital format of relations; k) transformation of the traditional infrastructure of the service market and the emergence of technological advantages. Thus, the consequences of the digitalization of the services market are manifested in the following: - transformation of the structure and configuration of the services market and international trade in services, including the withdrawal of trade in real goods and services to the digital environment and the emergence of digital services; - the emergence of new opportunities for businesses to maneuver in the services market through digitalization, increasing the inclusiveness of trade in services and blurring the lines between domestic and cross-border trade and sectors in the digital economy; - strengthening global competition and moving it to the intangible sphere, which can be radical for traditional markets.
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Korolyuk, Tetyana, and Nataliia Rapa. "Digitalization of documents flow at the enterprise: service supply features." Galic'kij ekonomičnij visnik 75, no. 2 (2022): 37–45. http://dx.doi.org/10.33108/galicianvisnyk_tntu2022.02.037.
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It is established that an important step in the transition to electronic documents flow is the proper choice of software. Nowadays the market for software products has increased the number of programs designed for electronic accounting. The principles and methods of installing the electronic documents flow services are investigated. The most popular electronic documents flow services on the Ukrainian market are generalized. It is determined that each company should choose the software that suits it properly, taking into account the number of jobs, document circulation, archive size and also some additional features that are needed. But, in general, each program is developed according to the standards of current legislation and therefore, despite the chosen service of electronic documents flow software, the productivity of the enterprise will increase. «Ptak», platform, which allows integration with any accounting system via API has been studied. This platform cooperates with the following electronic documents flow services, Medoc, Sota, FREDO, DocMan in particular. It is proposed to develop the platform that will be integrated with all electronic documents flow services regardless which service and rate are chosen by the company. The creation of the special archive which will define when the document is sent and what decision the contractor made about it is interpreted. In order to improve the use of the platform, it is proposed to add the field for comments, where the counterparty will be able to explain why this document is not signed (if such a problem arises) or what amendments are to be corrected. It is justified for the convenience and security of enterprise data that the received documents are automatically stored not in the platform, but in the electronic document management service, for decision-making and secure signing of this document. The decision on the document (accept/reject/edit) and the comment will also be supported by it in the service. This solution will make it possible to exchange freely the necessary documents between contractors, even if they use different services. The submitted proposals will increase the number of users of electronic documents flow services and agree on cooperation between contractors, regardless of their location, the chosen accounting service and electronic documents flow program.
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Nikiofrov, Vladislav, and Guzel' Nikiforova. "Digitalization of Railway Transport with the Participation of Operator Companies." Proceedings of Petersburg Transport University 19, no. 4 (December 20, 2022): 736–42. http://dx.doi.org/10.20295/1815-588x-2022-4-736-742.
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Purpose: To explore the issues of practical participation and interaction of operator companies with Russian Railways Ltd in the matters of operational processes digitalization and improvement. To analyze the composition of possible indicator of transport service comprehensive level quality. To assess the impact of operator company on constituent elements of car turnover duration given digitalization processes. Methods: The analysis of indicators composition to assess operational performance and transport services provided level. Formula derivation for transport service comprehensive level quality. Results: Ways to develop interaction between businesses and Russian Railways Ltd, to raise the level of technological processes digitalization, to assess transport services quality level are presented. Practical significance: Wagon turnover time cut, the reduction of commercial inspection operations duration and transport services level rise will allow to reduce time costs, to increase transportations profitability and to raise the company's competitiveness.
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Nelipa, Dmytro. "THE IMPACT OF DIGITALIZATION ON THE UKRAINIAN CIVIL SERVICE DEVELOPMENT." Bulletin of Taras Shevchenko National University of Kyiv. Public Administration 16, no. 2 (2022): 22–27. http://dx.doi.org/10.17721/2616-9193.2022/16-4/7.
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Today, digitalization has taken over almost all spheres of public life. The pandemic and the transition to an online format in work and study has significantly intensified the processes of technologicalization. The work of the civil service in Ukraine is no exception. The introduction of new technologies has opened up a number of new opportunities that have made the provision of public services even faster, more convenient and safer, thanks to compliance with quarantine regulations. However, the rapid development of technology has led to a shortage of staff who could work effectively with these technologies. And, if in big cities the situation needs additional training of specialists, then in remote settlements the lack of specialists is felt much more. The article theoretically substantiates the impact of digitalization processes on the development of civil service in Ukraine, identifies the main problematic aspects of the introduction of electronic services in this area and the need to develop training and retraining of civil servants in accordance with the challenges of the time. As a result of a thorough analysis of scientific and journalistic sources, as well as official government electronic portals, it was found that today the transfer of all public services in electronic format and the use of new technologies to maximize the efficiency of public services is a key vector of modern Ukrainian public service. services. However, the lack of qualified personnel who would be able to master these technologies has become a significant obstacle to digitalization processes. This is especially noticeable in local governments. Therefore, the formation of a system of professional training of relevant personnel today is more important than ever. The study analyzed the Ukrainian experience of implementing electronic services through the system of public services, highlighted the current obstacles to their further development and identified a number of recommendations for improving the system of appropriate training.
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Holmlund, Maria, Tore Strandvik, and Ilkka Lähteenmäki. "Digitalization challenging institutional logics." Journal of Service Theory and Practice 27, no. 1 (January 9, 2017): 219–36. http://dx.doi.org/10.1108/jstp-12-2015-0256.
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Purpose The purpose of this paper is to explore the mental models of top executive team members in a selected retail bank. The focus is on how each executive team member makes sense of the market situation and changes with regard to customers and customer-bank interactions in the current situation where earlier bank practices are at risk of becoming obsolete. Design/methodology/approach All members in the executive team were interviewed individually in August 2014 on how they reason about challenges in the service business. The study uses an abductive research approach. Findings The mental models were largely dominated by internal bank issues, and adjusting the services to changing customer preferences was considered a main challenge. The research analysis showed that the executive team members identified the same business challenges, but their interpretations of the meanings and implications of the challenges were different. Mental models tend to be hidden and stable and are seldom explicitly elaborated. There was a distinct spread in mental models in terms of content. Limited focus was on customers as the starting point for business development and renewal. Research limitations/implications The study was conducted in the retail banking setting, which is currently affected by many changes. The study, however, was limited to executive members in one bank. Practical implications The foremost implications of this study relate to sensitising executive members and teams to their mental models and exposing different core challenges related to customers and customer relationships in the retail banking sector. Originality/value The value of the study is it sheds light on top executives’ prospective sensemaking of current business challenges by addressing individual mental models. The study represents a novel approach in the strategic service management literature.
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Görs, Philipp K., Henning Hummert, Anne Traum, and Friedemann W. Nerdinger. "Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies." Journal of Service Management Research 3, no. 4 (2019): 209–22. http://dx.doi.org/10.15358/2511-8676-2019-4-209.
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Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.
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Pirogova, Oksana, Nadezhda Savelyeva, and Tatiana Timkina. "Digitalization trend in business." E3S Web of Conferences 284 (2021): 07008. http://dx.doi.org/10.1051/e3sconf/202128407008.
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The aftermath of the pandemic in 2020 shocked the country’s economy, but at the same time, the desire to keep the business allowed, in record time, to completely rebuild the usual patterns of behavior in the implementation of business processes across all sectors of the economy. The inability to go to work, solve everyday issues, carry out a commodity-money exchange, allowed the remote service model to burst so rapidly. The construction of a mechanism for the formation of work on the basis of electronic platforms, software products, Internet sources made it possible to form a single development trend - digitalization. This process is inextricably linked with the Internet, the digitization of the actions of all market participants. In this article, using the banking sector as an example, the main problems of modern digital services are considered, based on which the main directions of innovation are put forward, as well as promising areas of investment are substantiated.
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Garnov, Andrey P., Konstantin V. Ordov, Inga О. Protsenko, Natalia A. Prodanova, Victoria Yu Garnova, and Tamara P. Danko. "Digitalization of transport and logistics services in russian agriculture." LAPLAGE EM REVISTA 7, no. 3D (October 12, 2021): 219–25. http://dx.doi.org/10.24115/s2446-6220202173d1709p.219-225.
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The aim of the work is to evaluate the intermediate results of the digitalization process of transport and logistics services in Russian agriculture. A methodology has been applied that uses data from Rosstat, the GooglePlay service and the Yandex.Radar service as a source of information. The study shows that one of the main trends in the cargo transportation market is the introduction of new technologies, such as transport and warehouse management systems, digital services that automate the business processes of carriers, mobile applications for ordering or providing cargo transportation services. The processes of digitalization of transport and logistics services in Russian agriculture are supported by the state. The implementation of the projects "Digital Platform of the transport complex" and "Digital Agriculture" will ensure cost reduction and improve the quality of transport and logistics services. The creation of a digital platform will unite all market participants in one information space and increase the transparency and traceability of cargo transportation.
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Efremova, Tatyana A. "Digitalization of Tax Administration in Russia: Problems and Prospects." Taxes 1 (February 18, 2021): 17–20. http://dx.doi.org/10.18572/1999-4796-2021-1-17-20.
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The article discusses the issues of digitalization of tax administration in Russia. An assessment of the current situation in the informatization of the activities of tax authorities is given, showing significant results achieved by the Federal Tax Service of Russia: software systems ASK VAT, online cash registers, digital services for taxpayers, etc. It has been established that the tax service is the largest aggregator of a large pool of information used both by the service itself and provided to the databases of ministries and departments interacting with it. The problems that reduce the efficiency of the functioning of the information system of the tax authorities of Russia are identified, the main of which is the duplication and sometimes discrepancy of information about the same objects and events. It has been substantiated that a promising direction for the development of informatization of tax administration in Russia should be the creation of an interdepartmental information database that integrates management bodies, treasury, banks, customs, registration centers, accounting and property management services, land resources, etc. into a single information space.
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Firsov, Mikhail V. "Digitalization of the Professional Activity of Managers in Social Service Organizations." Revista Gestão Inovação e Tecnologias 11, no. 3 (June 30, 2021): 2012–21. http://dx.doi.org/10.47059/revistageintec.v11i3.2069.
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Balashov, А. I. "Digitalization of the procedure for the provision of social services to the population: innovations and obstacles to their implementation." Economic and Socio-Humanitarian Studies 32, no. 4(32) (December 31, 2021): 6–15. http://dx.doi.org/10.24151/2409-1073-2021-4-6-15.
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The analysis was carried out and the barriers to digitalization of the procedure for the provision of social services in the metropolis were identified based on the analysis of digitalization tools and strategies: the need to constantly improve security systems and methods for storing and processing citizens’ data using cloud technologies, including the development of appropriate strategies and government programs; the need to adapt various digitalization tools to the requirements and capabilities of the local community; difficulty in assessing the demand of social service recipients for certain electronic resources; the need for accompanying training activities for both recipients and providers of social services. It is concluded that when developing a digitalization strategy for the provision of social services to the population of a large urban agglomeration, a universal approach does not always give positive results.
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Gardenghi, John L., Lucas G. Pereira, Shayane M. Alcantara, Rejane M. C. Figueiredo, Cristiane S. Ramos, and Luiz C. M. Ribeiro. "Digitalization by Means of a Prototyping Process: The Case of a Brazilian Public Service." Information 11, no. 9 (August 27, 2020): 413. http://dx.doi.org/10.3390/info11090413.
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Digital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transformed into a digital service. This was performed with a prototyping approach made of six steps: diagnose the service, analyze the service, identify the requirements, and elaborate, verify, and validate the prototype. To perform the digitalization, an automation tool was used, and there was constant interaction with the service provider. This article offers a detailed process to implement digitalization by means of prototyping, which can be used by other organizations to make services digital.
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Pirogova, Oksana, Vladimir Plotnikov, Ivan Makarov, and Andrey Grafov. "The impact of digitalization on the Intellectual capital formation and use (case of service enterprises)." E3S Web of Conferences 217 (2020): 06009. http://dx.doi.org/10.1051/e3sconf/202021706009.
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The article discusses the directions, problems and results of using digital solutions in enterprises in the service sector. It is shown that digitalization in the service sector is due to the emergence of a new type of resource - a large amount of specific information about stakeholders. Digitalization has a direct effect on enterprises in the service sector in the form of the development of the institutional environment and the technical infrastructure of digitalization, as well as an indirect action related to the transformation of the enterprises of this industry themselves, their missions and goals. The areas of digitalization in the service sector are indicated. It is shown that the use of digital technologies affects cost reduction and sales growth, and also has a significant impact on the formation and use of the intellectual capital of service enterprises. The features of the formation of the intellectual capital of the enterprise at the stages of the life cycle are considered. The elements of intellectual capital are clarified, which have received an impetus for development due to digitalization. Possible positive directions of the impact of digitalization on the elements of intellectual capital are presented, and the dynamics of the impact of digitalization decisions on the elements of intellectual capital at the stages of the enterprise life cycle is considered.
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Furda, Robert, and Michal Gregus. "Conceptual View on Healthcare Digitalization." International Journal of Big Data and Analytics in Healthcare 2, no. 1 (January 2017): 35–54. http://dx.doi.org/10.4018/ijbdah.2017010103.
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In this article, the authors focused on research in healthcare digitalization with conjunction to modern technologies, such as Big Data and analytics. To achieve a proper direction at start of the consequent research the authors used the mixed mode of quantitative and qualitative analysis by combination of literature investigation and extended thematic analysis. In the extended thematic analysis of the data corpus the processing of the fourteen steps activity helped to create mind mappings, to recognize the most relevant initial codes, such as “Service”, “ICT/IT”, and “Process”, and to depict the associative relationship of sub-codes to the initial codes for better visibility of results. The composition of forty logical textual sequences of healthcare digitalization themes in discussion confirmed the relevance of initial codes and representativeness to healthcare digitalization. The findings are a step towards enabling the healthcare services innovation, should contribute in higher quality of life, and bring business value to healthcare sector.
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Herowandi, Muhammad. "E-GOVERNANCE DAN PEMBERDAYAAN MASYARAKAT." Majalah Ilmiah Dinamika Administrasi 19, no. 2 (September 30, 2022): 22–33. http://dx.doi.org/10.56681/da.v19i2.60.
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In this disruption era, internet of things and digitalization are things that are inseparable from today’s everyday life. It happens in all aspects of our society, including the public administration services. Thus, it coined the term “e-governance” to depict how digitalization has affected the government in enhancing their performance Olehby digitalizing their public services. This is a research to discover how the digitalization of the public service could affect society’s empowerment. The method used in this research was library research where literatures that are relevant to the research topic were collected and analyzed. The research implied that the application of e-governance had an important role in empowering the society as the public services become more accessible than before. However, the human resource, especially those in the rural areas needs to be improved in order to maximize the expected process and outcome from the digitalized public services.
Keywords; E-governance; Public services; Digitalization; Internet; Society empowerment
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SHULHA, Natalia, and Bohdan FESIUK. "Digitalization of corporate business of Ukrainian banks." Herald of Kyiv National University of Trade and Economics 146, no. 6 (December 23, 2022): 76–85. http://dx.doi.org/10.31617/1.2022(146)06.
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Introduction. Increasing competition between banks requires the introduction of banking products with a new service and economic design, based on modern software, technology and information platforms. Problem. Digitalization is becoming a key trend in conducting business for banks and their corporate clients. The aim of the study is to cluster banks by the level of digitalization and determine the relationship between it and indicators of market power, financial performance and credit risk. Methods. Input normalized indicators for 32 banks of Ukraine, determined using the MINIMAX methodology, were used. The study was based on correlation-regression and cluster analysis. Results. The information base for calculating the digitalization index for banks in the focus group was chosen based on the number of: the number of visitors to banks’ websites, registered users of banks’ mobile applications (including for legal entities and individuals), branded online inquiries, banking self-service devices, subscribers of banks in social media networks. When determining the level of digitalization in corporate business, only two indicators were used: the number of registered legal entities that use mobile bank applications and the number of brand-name online searches for each of them. Three hypotheses were put forward and their empirical verification was carried out, according to the results of which it was established that there is a moderate correlation between the digitalization index and the credit risk indicator and a low correlation between the digitalization index and indicators of financial performance and market power. Among the financial indicators a noticeable correlation was found only between the level of the interest margin and the level of digitalization. Conclusions. For most of the banks in the focus group, a low level of digitalization is inherent in the corporate business. It is proposed to develop a strategy for the development of the corporate business of banks on a new technological platform, which will make it possible to extend digitalization processes not only to typical, but also to exclusive financial services provided to corporate clients, taking into account their individual service.
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Faruqi, Umar Al. "Future Service in Industry 5.0." Jurnal Sistem Cerdas 2, no. 1 (April 30, 2019): 67–79. http://dx.doi.org/10.37396/jsc.v2i1.21.
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With the rapid development of technology in the digitalization era, Industry 4.0 became a terminology that became a reference for research and development in the field of technology in various sectors. This continues to trigger all people to develop technology to enable better utilization in facilitating human life. Society 5.0 is an idea that explains the revolution in people's lives with the development of the fourth industrial revolution. The concept that wants to be presented is how there is a revolution in society that both utilizing technology and also considering humanities aspects. Some sectors of work and needs are beginning to enter digitalization that utilizes Artificial Intelligence, Big Data, Robotics, Automation, Machine Learning, and the Internet of Things.
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Murumaa, Lea, Eduard Shevtshenko, Tatjana Karaulova, Kashif Mahmood, and Janek Popell. "Supply Chain Digitalization Framework for Service/Product Satisfaction." IOP Conference Series: Materials Science and Engineering 1140, no. 1 (May 1, 2021): 012041. http://dx.doi.org/10.1088/1757-899x/1140/1/012041.
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Cichosz, Marzenna. "Digitalization and Competitiveness in the Logistics Service Industry." e-mentor 77, no. 5 (2018): 73–82. http://dx.doi.org/10.15219/em77.1392.
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Dvoryadkina, Elena, and Alena Fechina. "Defining “telemedicine services” in the context of large-scale digitalization." E3S Web of Conferences 296 (2021): 08021. http://dx.doi.org/10.1051/e3sconf/202129608021.
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The authors analyze the definitions of “telemedicine service” presented in domestic and foreign scientific publications, as well as on the official resources of various departments and healthcare organizations. It is revealed that there is a lack of research on this topic and the concept under study has a controversial nature. The authors carry out comprehensive testing of “telemedicine service” definition, adopted by the World Health Organization, for compliance with digitalization trends. In the course of the research, the incompleteness of the definition generally accepted at the international level was revealed. The authors propose their own interpretation of the “telemedicine service” concept, implying an individualized approach, the use of information and communication technologies in order to increase public health. There are also considered factors affecting the choice of this method of providing medical services, and determining the goals of application, including prevention, identification of causes, diagnosis and treatment of diseases.
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Рopelo, Olha V., Nataliia I. Kholiavko, and Artem V. Tarasenko. "Global Trends in the Digitalization of the Financial Services Market." Business Inform 4, no. 531 (2022): 58–64. http://dx.doi.org/10.32983/2222-4459-2022-4-58-64.
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The study is concerned with the global trends in the digitalization of the financial services market. The article distinguishes and describes the main components of accelerating the growth rate of information changes in the field of financial services on the basis of digitalization. Upon the understanding that the digitalization process is progressive, its evolution is examined, wherein three stages of its development are allocated. Leading factors in the development of digitalization of the financial services market are identified, among which, first of all, should be noted such ones as increasing the level of investment in the development of financial technologies and innovations, the spread of e-commerce based on the use of cashless payments, the transition to services aimed at customer needs, and increasing the level of financial inclusion, etc. The consequences of digitalization of the financial services market are also formulated: computerization of structural components of the financial services market and the formation of its financial digital space; directedness of financial activities towards use of the latest digital technologies; creation of the main elements of informatization of the infrastructure of the financial services market and others. On the basis of finding out the impact on the financial services market of innovative and information technologies related to the global network, the global leading tendencies in its digitalization are formed. It is proved that digitalization is a modern direction of formation and development of the insurance services market, which includes technological innovations in combination with information and communication systems, which further serves to improve the quality of service for both existing and potential consumers of financial institutions. It is determined that the formation of a real digital society and the latest digital space, based on the use of various digital technologies, are the main factors that positively affect the development of digitalization in the financial services market.
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Kholiavko, N. I., and O. M. Kozlianchenko. "Global Trends in the Banking Sector Digitalization." PROBLEMS OF ECONOMY 2, no. 48 (2021): 217–24. http://dx.doi.org/10.32983/2222-0712-2021-2-217-224.
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The article is aimed at identifying global trends in using modern information technologies in the banking sector, which were formed under the influence of digitalization of the economy. Digitalization is one of the main trends in global economy. Digital transformation has become relevant for business in various areas of economic activity, and the banking sector is not any different. The introduction of a bank card is considered to be the initial stage of the banking sector digitalization. At the present stage of development, banks have a wide range of tools to digitalize their activities, from office operations to customer service, to credit portfolio management, and to risk management. Today, the world's leading banks of various ownership forms can create digital currencies. The most widespread digital technologies in the banking sector are: mobile technologies, "big" data, blockchain, "cloud" technologies, artificial intelligence, the Internet of Things. The application of the outlined technologies allows banks to optimize work processes, reduce operating costs, provide high service rate and convenience for customers, and also generate innovations and bring new banking products on the market. Digitalization makes it possible to track the customer base in real time, to form personalized sets of services for consumers, to restructure revenues and manage the bank’s credit risks. The authors conclude that digitalization is a non-alternative way for a modern bank to develop. Digitalization, introduction of information technologies, and the creation of innovative products are the factors determining a bank's competitiveness in the modern market.
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Medynska, Tetyana, and Natalia Noginova. "DIGITALIZATION OF TAX ADMINISTRATION BODIES IN THE CONTEXT OF CURRENT CHALLENGES AND THREATS." Scientific Notes of Ostroh Academy National University, "Economics" Series 1, no. 24(52) (March 31, 2022): 90–96. http://dx.doi.org/10.25264/2311-5149-2022-24(52)-90-96.
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The article considers the role of tax administration digitalization bodies in the context of current challenges and threats caused by the pandemic in the world and war in Ukraine. The importance of developing the electronic interaction channels between the State Tax Service of Ukraine, tax administrations of OECD countries and taxpayers in the context of Covid-19 and war action is outlined. The focus is on expanding the list of electronic services (for business, private entrepreneurs, IT services), which will increase opportunities for the implementation of the principle of convenience in fulfilling the tax obligation to the state. Continuous development and improvement of services provided by state tax authorities increase the image rating of state institutions, in particular, carry out electronic taxation, which allows: automate internal tax functions; to build electronic information interaction between taxpayers and state tax authorities in the field of taxation; to form effective online communication and ensure fast and secure data exchange between government agencies in the field of taxation; to ensure effective international cooperation in electronic format. The directions for the tax authorities digitalization strategy change for the purpose of effective taxes and fees administration process are offered: granting equal access of citizens, business representatives, tax administrators to digital technologies and new opportunities (to reduce digital gaps); advanced training of personnel for the full development of digitalization of the State Tax Service; increasing the level of automation and digitalization of public services together with the motivation of government agencies.
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Schulz, Thomas, Markus Böhm, Heiko Gewald, Zehra Celik, and Helmut Krcmar. "The Negative Effects of Institutional Logic Multiplicity on Service Platforms in Intermodal Mobility Ecosystems." Business & Information Systems Engineering 62, no. 5 (May 25, 2020): 417–33. http://dx.doi.org/10.1007/s12599-020-00654-z.
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Abstract Digitalization is changing the mobility sector. Companies have developed entirely new mobility services, and mobility services with pre-digital roots, such as ride-sharing and public transport, have leveraged digitalization to become more convenient to use. Nevertheless, private car use remains the dominant mode of transport in most developed countries, leading to problems such as delays due to traffic congestion, insufficient parking spaces, as well as noise and air pollution. Emerging intermodal mobility ecosystems take advantage of digital advances in mobility services by providing individual, dynamic and context-aware combinations of different mobility services to simplify door-to-door mobility and contribute to the reduction of private car use. However, the service platforms are limited in terms of functional range, for example they may lack integrated ticketing and rely on static data, which makes intermodal mobility inconvenient. This article adopts the service-dominant logic perspective to analyze service ecosystems for intermodal mobility and their service provision. Drawing on traditional institutional literature, the authors question the assumption that service logic is dominant for all actors of a service ecosystem. By applying activity theory, the article illustrates how an institutional logic multiplicity among actors can negatively affect the functional range of service platforms. The results of a qualitative study in Germany show that, in particular, the state logic of some actors, which is characterized by the obligation to provide mobility, impairs the quality of service platforms in supporting citizens in intermodal mobility.
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Daynovskyy, Y. A., L. K. Hlinenko, and Y. V. Poliakova. "Internet-communications in business digitalization strategies of services enterprises." Scientific Messenger of LNU of Veterinary Medicine and Biotechnologies 21, no. 92 (May 11, 2019): 15–20. http://dx.doi.org/10.32718/nvlvet-e9203.
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Digitalization of business in the sphere of services is proved to create new terms, forms and technologies of services rendering and to strengthen the enterprise competitive position, while undue considering the actual tendencies in strategies of Internet-communications development can bring the business of rendering the services of certain type to end in failure. The acceleration of processes of electronization of relations between suppliers and consumers of services is illustrated. Advantages of digital communications over the traditional ones are stated. These advantages are: freedom from territorial limitations for distribution of communication messages, considerably less charges per contact, possibility of feed-back, possibility of real-time monitoring of effeciency of every communication event, easy access of consumers to information regardless of time and place of the consumers residence.Dividing of facilities of Internet-communications into groups by possibility of applying them by the enterprises of service business is carried out. The actual trends of Internet-communications are analysed. It is shown that strategic prospects of chat-bot usage is predetermined by possibility to provide information and communication in 24/7 mode, by the comfort for a client as well as by the considerable economy of resources. Significance for Internet-communications of such trends as expansion of application of vocal search, complemented and virtual reality, and orientation on mobile devices with geotargetting is emphasized. The importance of business processes automation and of speeding-up the web-site loading is illustrated. The modern Internet user mainly gives preference to viewing the video data instead of re-reading the texts what makes investing in development of creative video-content to be very promising. As potential consumers give more credence to the content created by actual consumers, stimulating the users of services to express their opinions and ideas, to place the photo- and video data as well as systematic elimination of the defects indicated in reviews become important direction of Internet-communications development. The native advertising in the Internet and providing of “transparency” of enterprises-service providers for the real and potential clients gain in significance. It is reasoned that the enterprises of service business must take into account in their marketing strategies the objective trends related to the development of digital technologies as well as to the modern features of exceptionally communicative influence on clients; prerequisites for strengthening of this influence are created by possibilities of the Internet use.
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Kolodiziev, Oleh, Valeriia Shcherbak, Kseniia Vzhytynska, Olena Chernovol, and Olha Lozynska. "Clustering of banks by the level of digitalization in the context of the COVID-19 pandemic." Banks and Bank Systems 17, no. 1 (February 14, 2022): 80–93. http://dx.doi.org/10.21511/bbs.17(1).2022.07.
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The COVID-19 pandemic has complicated the operating environment for banks around the world. Determining the drivers of digitalization of banking services based on the principles of corporate social responsibility of banks makes it possible to find a way out of the crisis. The objective of the study is to develop a model for clustering banks in terms of the level of digitalization on the principles of corporate social responsibility.In this study, a twofold model has been proposed: the first part includes the calculation of the level of digitalization of banking, and the second part includes mathematical simulation of the clustering of bank digitalization level. This study reveals new possible solutions to the digitalization of banking in the face of new threats. In particular, factor analysis identifies the main factors, cluster analysis ranks banks into three categories (A, B, C) of service digitalization, and a dendrogram identifies digitalization drivers. The model was tested on 22 banks. Eight per cent of the banks are rated A “Very good” and B “Good”. 92% have Level C “Satisfactory”. The results of the study prove that the model should be validated. It should be confirmed that the application of the developed methodology for increasing the digitalization of banking services will increase customer loyalty by 15%, improve sustainability by reducing risk by 10%, and make banks attractive for investment by 15-20%.
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Joensuu-Salo, Sanna, Emilia Kangas, and Jutta Mäkipelkola. "Service Innovation Capability in Social and Health Care SMEs: The Impact of Market Orientation and Technology Orientation." Journal of Enterprising Culture 29, no. 03 (August 30, 2021): 183–206. http://dx.doi.org/10.1142/s0218495821500138.
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Developing new services is vital for a service-based company to succeed in the long run. This requires both innovation capability and understanding customer needs. Previous research has shown that if a firm wishes to develop an innovation superior to the competition, it must have both a strong technology orientation and a strong market orientation. The objective of this study was to examine the effect of market orientation and technology orientation on service innovation capability in SMEs operating in the field of social and health care. In addition, this study examined the obstacles to using digitalization and new technologies in service innovations. Mixed methods design was applied so both quantitative and qualitative data was used. The results from the quantitative part of this study show that both technology orientation and market orientation have a positive and statistically significant effect on service innovation capability in SMEs operating in the field of social and health care. Furthermore, market orientation is the most important variable in the model. The results from the qualitative element again show that some of the hindering factors of using digitalization and new technologies arise from practices and attitudes of social and health care actors but others arise from the digitalization and new technologies themselves.
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Asnawi, Meinarni, and Ulfah Rizky Muslimin. "Literasi Pajak dan Keuangan: Optimalisasi Peningkatan Kompetensi UMKM di Jayapura." Community Engagement Journal: The Commen 5, no. 1 (May 25, 2022): 313–26. http://dx.doi.org/10.52062/thecommen.v5i1.2486.
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This community service aims to provide knowledge about digitalization in the field of taxation and business for UMKM in Jayapura. The change in the business world towards the era of information technology is a progress that has been going on for approximately 10 years. The Covid-19 pandemic has made business activities change so fast and allowed all lines of business to develop, including UMKM sector. Introducing digitalization and taxes is important for UMKM to prepare themselves to develop their business potential. The process of financial recording and reporting, digital business design and the benefits of being a taxpayer are the main materials provided for UMKM. Public services are focused on three materials, namely tax digitalization literacy, financial digitalization literacy, and business digitalization. Tax literacy introduces UMKM to the benefits of taxes and the procedures also methods of becoming a taxpayer. Business literacy focuses on the introduction of information technology-based financial records and business digitalization. The participants of this service are UMKM in Jayapura City and Accounting students who are doing KKN and become UMKM companions. The teaching method is carried out online with 48 participants then the mentoring process is carried out by KKN students to ensure that the material presented can be applied in the efforts of UMKM members. Through learning methods that are delivered directly to experts in their fields and followed by a mentoring process, knowledge transfer occurs and UMKM can develop their businesses.
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Ilyas, Rahmat, Rudi Hartono, and Aswin Aswin. "PKM Society Empowering dalam Upaya Pengingkatan Digitalisasi Keuangan Syariah bagi Pondok Pesantren." Jurnal Pengabdian UNDIKMA 3, no. 3 (November 18, 2022): 499. http://dx.doi.org/10.33394/jpu.v3i3.6042.
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This community service activity aims to provide education and literacy related to the digitalization of Islamic finance for the Madinatul Ilmi Islamic Boarding School in Sangku Teritip Village, West Bangka Regency, Bangka Belitung Island Province. The method used in this service activity is offline training. The evaluation instrument of this service activity used questionnaires and interviews which are then analyzed descriptively. The results of this community service activity show that teachers of Islamic boarding school, staffs, and students of the Madinatul Ilmi Islamic Boarding School have knowledge about the digitalization of Islamic finance and its benefits in growing both micro and macro economic growth. Besides, the result of this activity shows that the clerics have been able to apply digitalization in finance sharia.
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Prokopov, M. S. "Digitalization of the provision of GIBDD public services." Courier of Kutafin Moscow State Law University (MSAL)), no. 6 (September 25, 2021): 191–96. http://dx.doi.org/10.17803/2311-5998.2021.82.6.191-196.
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The article is devoted to the study of the problems and the role of digitalization in increasing the efficiency of the functions of the executive branch, the possibility of digitalizing the provision of traffic police services. The author considers the domestic and foreign experience in the implementation of powers for the provision of public services, and also investigates the sources of the regulatory framework for the provision of public services in electronic form. Particular attention is paid to the large-scale transformation of the provision of public services into electronic form. The article indicates the total number of the provision of electronic services by the Ministry of Internal Affairs, its divisions, the prospect of the development of the provision of electronic services in the near future is noted: the transition from the provision of separate administrative procedures to the provision of a complete (complex) public service, specific regulatory provisions (steps)are indicated. It is concluded that the transition to an exclusively electronic provision of all services at this stage of development of legal regulation is impossible, as well as the inability of artificial intelligence to completely replace and eliminate the human factor in the provision of all public services in electronic form.
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Mynenko, Serhii, and Oleksii Lyulyov. "The Impact of Digitalization on the Transparency of Public Authorities." Business Ethics and Leadership 6, no. 2 (2022): 103–15. http://dx.doi.org/10.21272/103-115.2022.
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Transparency of public power is one of the main aspects of civil society. The actions of public administration bodies must be transparent, open, and ensure citizens’ legitimate rights and interests. Large-scale digitalization of society also affects public authorities, opening up new opportunities for improving the transparency of public administration and creating risks at various levels of public administration. The study is devoted to the issue of transparency of public authorities under the influence of digitalization. The normative legal acts of Ukraine, the Strategy of digital development, scientific achievements of domestic and foreign scientists are analyzed. The main elements of transparency of public authorities are identified: transparency, openness, and publicity. The level of digitalization penetration into the bodies of legislative, executive and judicial branches of power is characterized. The main functions that digitalization can perform in relation to public authorities are identified. The main achievements of Ukraine in terms of the public power digitalization, which has increased its transparency level, are described. They include a network of web portals of legislative, executive and judicial authorities, which provide public information in the form of messages, files, open data sets, photo and video information. Another important achievement is the service of providing services online and the introduction in Ukraine of full-fledged digital documents, which are analogs of physical. The main indicators of digitalization and characteristics of public authorities are identified: Digital Development Level, IMD World Digital Competitiveness Ranking, ICT goods exports, ICT goods imports, ICT service exports, Voice and Accountability, Political Stability and Absence of Violence/Terrorism, Government Effectiveness, Regulatory Quality, Rule of Law, Control of Corruption. A canonical analysis of digitalization impact on the transparency of public authorities quantitatively shows that public authorities are closely linked to digitalization and influenced by it.
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Mynenko, Serhii, and Oleksii Lyulyov. "The Impact of Digitalization on the Transparency of Public Authorities." Business Ethics and Leadership 6, no. 2 (2022): 103–15. http://dx.doi.org/10.21272/bel.6(2).103-115.2022.
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Transparency of public power is one of the main aspects of civil society. The actions of public administration bodies must be transparent, open, and ensure citizens’ legitimate rights and interests. Large-scale digitalization of society also affects public authorities, opening up new opportunities for improving the transparency of public administration and creating risks at various levels of public administration. The study is devoted to the issue of transparency of public authorities under the influence of digitalization. The normative legal acts of Ukraine, the Strategy of digital development, scientific achievements of domestic and foreign scientists are analyzed. The main elements of transparency of public authorities are identified: transparency, openness, and publicity. The level of digitalization penetration into the bodies of legislative, executive and judicial branches of power is characterized. The main functions that digitalization can perform in relation to public authorities are identified. The main achievements of Ukraine in terms of the public power digitalization, which has increased its transparency level, are described. They include a network of web portals of legislative, executive and judicial authorities, which provide public information in the form of messages, files, open data sets, photo and video information. Another important achievement is the service of providing services online and the introduction in Ukraine of full-fledged digital documents, which are analogs of physical. The main indicators of digitalization and characteristics of public authorities are identified: Digital Development Level, IMD World Digital Competitiveness Ranking, ICT goods exports, ICT goods imports, ICT service exports, Voice and Accountability, Political Stability and Absence of Violence/Terrorism, Government Effectiveness, Regulatory Quality, Rule of Law, Control of Corruption. A canonical analysis of digitalization impact on the transparency of public authorities quantitatively shows that public authorities are closely linked to digitalization and influenced by it.
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Hidayatullah, Lutfie, Novandra Rhezza Pratama, and Farizal Farizal. "Measurement of Service Quality at BSI KCP Banjar Using CARTERD." Review of Accounting and Business 2, no. 2 (December 31, 2021): 249–72. http://dx.doi.org/10.52250/reas.v2i2.483.
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The current digitalization of the banking sector continues to experience massive and innovative developments because to be able to compete with other competitors, a bank is required to have an advantage with the technology used in addition to efficiency operational. So that customers get a memorable experience. The purpose of this study is to determine the dimensions and attributes used to measure the quality of service at Bank Syariah Indonesia (BSI) Branch Office Banjar, and how the quality of service at BSI. The method used is by distributing questionnaires to 101 BSI customers as respondents using SERVQUAL method and CARTERD dimensions, (Compliance, Assurance, Reliability, Tangible, Empathy, Responsiveness and Digitalization), the data declared were valid using validity tests person-correlation product-moment, Cronbach's Alpha reliability tests value on perceived is 0.960 and expectation is 0.922, which means reliable. The 5 attributes that have the biggest gap are vehicle parking facilities, no loan interest, no savings interest, the management team has extensive knowledge, and pleasant service (fast service time). Based on the IPA graph, the attributes included in quadrant 1 should receive special attention, namely, the attributes of 3 Islamic banks should provide Islamic products and services, attributes of 4 Islamic banks should provide interest-free loan provisions, attributes of 19 service office locations. This research shows that the compliance dimension must be a major concern because it is a core competency of Islamic banks, management would be better improve compliance in line with improvement investments in digitalization development.
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Mykytyuk, Igor. "Theoretical principles of digitalization of the treasury of Ukraine." University Economic Bulletin, no. 54 (September 27, 2022): 19–23. http://dx.doi.org/10.31470/2306-546x-2022-54-19-23.
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Relevance of the research topic. The development and mastering of modern computer systems and their software open up wide opportunities for the treasury service to increase the effectiveness and efficiency of the functioning of the treasury system of servicing budgets at all levels, improving the quality of financial services provided by the treasury bodies, which determines the relevance of the topic of this study. Analysis of recent research and publications. Studies of issues related to the introduction of the latest information technologies, information support of the Treasury's needs with modern technologies were covered in the scientific literature by such scientists as V. M. Vdovin, G. A. Tytorenko, M. A. Abrosymova, T. B. Kublikova, E. I. Kurganska, Yu. O. Golynskyi, L. M. Lutsiv, O. O. Skoryk, O. M. Sevasteeva, L. Gordienko and others. However, despite existing scientific research, the issues of digitalization of the State Treasury Service of Ukraine do not lose their relevance and require further research. Highlighting unexplored parts of the general problem. Taking into account the constant transformation processes in the Treasury bodies, there are practically no scientific works devoted to the implementation of digitalization in the Treasury bodies. Setting the task, the goal of the research. The tasks of the study are to reveal the essence of the digitalization of the Treasury, tasks, goals and principles of digitalization. The purpose of the article is to study the theoretical foundations of the digitalization of Treasury bodies. Method or methodology of research. The article uses a set of scientific research methods: system approach, analysis, synthesis. Presentation of the main material. The essence and necessity of digitalization of activities of Treasury bodies is revealed. The tasks, principles and purpose of digitalization are determined. The analysis is carried out and the theoretical foundations of digitalization are defined. Field of application of results. The results of the study can be used in the process of forming a strategy for the digitalization of Treasury bodies. Conclusions from this study and prospects for further research in this direction. The validity of the theoretical foundations of the digitalization of the Treasury, with the determination of its purpose, tasks and principles, is a valid condition for the development of a strategy for the digitalization of the Treasury's bodies. In view of the transformational processes of the development of the treasury service of budget funds, the issues of new and improvement of the existing tools of standardization and optimization of advanced information technologies, aimed at the modernization and unification of treasury procedures, are significant and require further research.
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Vicente, Yarelyn, Raquel Vizarreta, Carolay Rojas, and Marco Ledesma. "Digitalization and satisfaction among Peruvian users towards their civil registration office." International Journal of Data and Network Science 6, no. 4 (2022): 1147–54. http://dx.doi.org/10.5267/j.ijdns.2022.7.005.
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Digitalization is a reality for everyone, including the government. As a consequence, more governments around the globe started to digitize their services, looking for more user satisfaction. In the case of Peru, the civil registration service, called RENIEC, found its particular way to implement digital solutions for their services. Therefore, did those efforts have any effect on the users’ satisfaction? The current analysis using ordinary least squares and Shapley’s value evaluated the impact of digitalization on user satisfaction. After the necessary research, we found that the birth and divorce digital process positively affected user satisfaction, while divorce did not.
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N., VEDMID, BOIKO M., and ROMANCHUK L. "MARKETING TECHNOLOGIES OF CONSUMERS SEGMENTATION OF RESORT AND RECREATIONAL SERVICE." Herald of Kyiv National University of Trade and Economics 138, no. 4 (September 10, 2021): 91–100. http://dx.doi.org/10.31617/visnik.knute.2021(138)07.
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Background. Using marketing technologies to segment consumers is a key resource for actively and quickly responding to consumer needs. Segmentation allows to identify differences in the response of consumers to services, implement the targeted marketing principles, develop a range of services in accordance with the consumers needs. The aim of the paper is to studydevelopment of methodological foundations of marketing technologies for consumers segmentation, taking into account the key features of resort and recreational services, which ensure scientific approaches development to consumer segments assessment and allows proactively adjusting the offer of resort and recreationnal services, especially during periods of seasonal fluctuations. Materials and methods. The theoretical and methodological basis of the article are the results of theoretical and applied research of Ukrainian and foreign scientists on consumer segmentation. The behavioral method was used to analyze consumer behavior and needs. Special methods for ratings, sample observations, comparative analysis, grouping based on the use of general and special Google Analytic software, CoSchedule were used. Results. The problem of effective segmentation of consumers of resort and recreational services is very important in a situation of aggravated competition for the consumer, since the definition of target segments is the basis for the formation of effective and targeted marketing activities. The expediency of using the VALS model has been proven. The VALS model is proposed to be improved by adding a stage that allows to determine the level of customer satisfaction with resort services based on the CSAT Composite Customer Satisfaction Score method. This method allows to determine the compliance of the received services with the expectations of consumers and to identify the level of service processes. The driver of the effective impact of marketing communications on consumer segments is digitalization. This is manifested in the creation of an immersive environment for a resort and recreation enterprise. This is due to the fact that immersive environment simulators offer a personalized and efficient mechanism for introducing consumers to the spa and recreational service through visualization. Conclusion. The use of marketing technologies for consumers segmentation of resort and recreational services is influenced by the digitalization of marketing activities and leads to new methods of collecting and analyzing data for segmentation. These methods allow to accumulate quickly information about consumers in the digital space for segmentation and proactive interaction with target audiences, as well as reduce time it takes for a new service to enter the market. In the context of digitalization, further research to conduct marketing technologies for segmentation of consumers of resort and recreational services should develop the priority of using digital sources of dynamic information about consumer characterristics in a virtual environment; determine the features of the combination of static (offline consumer features) and dynamic (online consumer features) segmentation features. Keywords: segmentation, marketing technologies, digitalization, immersive environment, consumer, resort and recreational service
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Cobelli, Nicola, and Andrea Chiarini. "Improving customer satisfaction and loyalty through mHealth service digitalization." TQM Journal 32, no. 6 (February 20, 2020): 1541–60. http://dx.doi.org/10.1108/tqm-10-2019-0252.
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PurposeThe main purpose of this exploratory study is to investigate the attitude of pharmacists, as small- and medium-sized enterprise (SME) owners, toward new technologies, and more precisely, toward the adoption of mobile apps for mobile health (mHealth). Such apps are generally used to improve customer satisfaction and loyalty. This study measures pharmacists’ subjective experiences of mobile apps for mHealth and aims to understand how these pharmacists make sense of these apps.Design/methodology/approachThe study adopted the narrative inquiry technique combined with critical event analysis. Participants' experiences were categorized based on how they viewed new technology tools. Interpretative inductive analysis identified precise aspects of the sense making illustrative of non-adoption or confused adoption of new technologies by pharmacists.FindingsThis study investigates to what extent new technology tools such as mobile apps affect retailers and more precisely the reasons why mobile apps are and are not adopted by retailers, as potential users, in the pharmaceutical industry. We identified four aspects of sense making that illustrated non-adoption or confused adoption of new technologies by pharmacists. These aspects are deeply discussed in the paper and are referred to the dimensions of confusion to confidence; suspicion to trust; frustration to education; mistrust to cooperation.Research limitations/implicationsThe main limitation of the present study is the limited number of territories investigated. This limitation arose because of the exploratory nature of the available research, which is generally based on case studies, and the lack of clear operationalization of the research available at the time of data collection. Another limitation is that the sample included only SMEs operating in the Italian pharmacy industry.Originality/valueMany studies have highlighted the opportunities related to new mobile apps in the business-to-business market. Several have investigated customer interest in such new technology. If some contributions have indirectly investigated the acceptance of information technology tools, to the best of our knowledge, no study has been conducted to investigate directly and precisely the level of pharmacists' acceptance, use, and willingness to adopt information technology (e.g., mobile apps) for customer service in mHealth and mainly the reasons of non-adoption.
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Mitrofanova, Inna, Elena Inshakova, Inna Ryabova, and Anastasia Shcherbina. "Digitalization of the Socio-Economic Complex of the Southern Federal District: First Results of Implementing the National Program." Regionalnaya ekonomika. Yug Rossii, no. 4 (December 2019): 70–87. http://dx.doi.org/10.15688/10.15688/re.volsu.2019.4.8.
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The article studies the first results of implementing the state digitalization program in the Southern Federal District (SFD) of Russia. The paper reveals that the SFD federal entities got involved in the economy and social sphere digitalization with different intensities, and assesses the digitalization level in the district as a whole as insufficient to improve its position in the ranking (penultimate place in 2018). The significant differentiation of the regions of the SFD in the level of digitalization and the emerging tendency to gradually smooth out this gap due to the accelerated development of lagging regions, which surpass almost 2 or more times the average district growth rate of the digitalization index in 2018, are consistent with the all-Russian trends. The “digital divide” is more pronounced among the rural population compared with the urban one and less pronounced among organizations of the business and social sphere of the SFD. The presence of the digital divide in the technical, financial, territorial, demographic aspects and the insufficient level of the population digital literacy impede the implementation of the state digitalization program in the subjects of the SFD. This poses complex organizational, institutional and financial tasks for implementing the regional potential of digitalization before federal and regional authorities, business and society. The authors propose a set of measures to implement the high digitalization potential of the SFD regions, including launching in all constituent entities of the SFD and improving the quality of functioning of electronic services in the field of state and municipal administration, housing and communal services, transport, educational and medical services; growth in the share of full-service electronic services; increase in the number of people, especially older people, using the Internet, through implementing regional projects on increasing digital literacy; forming the personnel reserve of the digital economy, etc.
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Asri, Kholifatul Husna, and Faridudin Malikur Rahmat. "Digitalization of Islamic Banking in the VUCA Era." ALIF 1, no. 1 (June 15, 2022): 27–36. http://dx.doi.org/10.37010/alif.v1i1.711.
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The development of Islamic economics in society provides a central and influential role in the new economic order system with business models and innovations that are continuously updated by adjusting conditions without reducing the value of the Islamic economic system. This study aims to analyze the digitalization of Islamic banking in the VUCA era. The approach used is a qualitative approach. The results of this study are that the digitalization of Islamic banking must always harmonize with the development of increasingly developing technology and the presence of various kinds of application features that are offered to the public and are easy to use. In addition, digitalization in the VUCA era requires Islamic banks to innovate services in order to increase the effectiveness and efficiency of work processes and improve the quality of user or customer services. In an effort to achieve success in facing digitalization in the VUCA era, Islamic banks pay attention to several pillars, including 1) reducing costs in all operational activities offered, 2) implementing transparency and competitiveness in the face of business changes and 3) providing 24-hour customer service.
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Kraus, Kateryna, Nataliia Kraus, and Galyna Pochenchuk. "INSTITUTIONAL ASPECTS AND DIGITALIZATION OF FINANCIAL INCLUSION IN THE NATIONAL ECONOMY." Innovation and Sustainability, no. 2 (July 1, 2022): 18–28. http://dx.doi.org/10.31649/ins.2022.2.18.28.
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The article describes the process of formation and development of financial inclusion and examines the changes that occur as a result in various sectors and spheres of public life. Authors argue that inclusion plays an important role in the work of financial institutions today. The team of the article is of the opinion that financial inclusion should be disclosed in three main dimensions, namely: coverage (how easy to reach access points to financial services?), use (what is the frequency of use of services?), quality of financial services meets the needs?).
The article argues that increasing the level of financial inclusion is an important factor in the development of various stakeholders, in particular for the state, regulators, consumers, financial service providers. Authors tried to reveal the content of national financial inclusion through the prism of eight basic principles of digital financial inclusion G 20, including the promotion of digital financial services as a priority for inclusive financial systems, including based on coordinated, monitored and evaluated national strategies and action plans. Research has argued that digital financial integration enables banks to reduce costs by reducing queues in bank halls, reducing paperwork, and reducing the cost of maintaining bank branches.
Authors argue that the key to the formation of sustainable financial inclusion in the digitalization of the economy is the availability of financial services, i.e., the ability of the user to actually use the service through contact with a financial intermediary; financial literacy, i.e., the ability of the consumer to make an informed choice of financial service/product during the digitalization of the economy, fully understanding the benefits and risks of using it.
The article examines the institutional aspects of financial inclusion and its elements that should be developed in the context of digitalization of economic relations. In particular, we are talking about the practical regulatory support of digital financial inclusion and the introduction of responsible digital financial practices; promoting the development of digital financial services as a priority for the development of inclusive financial systems, ensuring a balance of innovation and risks to achieve digital financial inclusion, simplification and implementation of joint digital customer identification for digital financial services; strengthening digital and financial literacy and awareness; expanding the ecosystem and infrastructure of digital functional services.
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Yap, Mimi, and Susi Dwi Mulyani. "PENGARUH PELAYANAN, PENGAWASAN DAN PEMERIKSAAN PAJAK TERHADAP KEPATUHAN WAJIB PAJAK BADAN YANG DIMODERASI DIGITALISASI ADMINISTRASI PERPAJAKAN." Jurnal Magister Akuntansi Trisakti 9, no. 1 (April 8, 2022): 37–54. http://dx.doi.org/10.25105/jmat.v9i1.10573.
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Taxpayer compliance is a condition that shows the taxpayer fulfills all tax obligations and carries out his tax rights. This study aims to examine and analyze the effect of service, supervision and tax audit on corporate taxpayer compliance which is moderated by digitalization of tax administration. The type of research used is quantitative research, with primary data collected through questionnaires. Respondents from this study were corporate taxpayers who were at the Cengkareng Tax Office. The method of determining the sample using purposive sampling method. The samples that were processed were 100 questionnaires using the Smart PLS 3.0 program. In previous studies, digitizing tax administration as an independent variable and there has never been a study using digitization of tax administration as a moderating variable. The results of this study indicate that tax services and audits have a positive effect on corporate taxpayer compliance, while tax supervision has no effect on corporate taxpayer compliance, and digitalization of tax administration does not strengthen the effect of tax service, supervision and audit. Further researchers can further examine the causes of the lack of effect of tax supervision on taxpayer compliance and the causes of digitalization of tax administration not strengthening the effect of service, supervision and tax audit.