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Journal articles on the topic 'Service feedback'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Sapru, Yudhishthira. "Augmenting Public Service Delivery Through Online Feedback Systems." Indian Journal of Public Administration 66, no. 3 (2020): 297–311. http://dx.doi.org/10.1177/0019556120958914.

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The importance of citizen feedback on public services can never be undermined. However, for many public service organisations, citizens’ feedback is the least of the priorities. Technology has not only helped in improving public service delivery but also the feedback part of it. This article highlights the importance of feedback in the context of public service delivery. It also identifies the challenges faced in implementing feedback systems, besides highlighting critical success factors. Further, it has been discussed how online feedback systems have transformed the way citizens interact wit

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Hou, Chengwei. "Research on the Most Favorable Price and Expected Benefits of Government Purchasing Services from Social Organizations." Academic Journal of Science and Technology 12, no. 1 (2024): 343–46. http://dx.doi.org/10.54097/8t9dt509.

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This This article, against the backdrop of the growing demand for social organization services in government procurement, proposes a new model of government procurement service: introducing a service feedback coefficient to adjust the price when procuring social organization services. The service quality will be reflected in the service feedback coefficient through a comprehensive score, thereby affecting the procurement price. An organizational and activity analysis of this model is conducted, concluding that the service feedback coefficient and the optimization of procurement price have a po

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Biswas, Mr Biswaji, and Mr Debjit Rakshit. "Feedabck Analysis: A Process Definition." International Journal of Management and Humanities 8, no. 8 (2022): 7–11. http://dx.doi.org/10.35940/ijmh.h1468.048822.

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Customers Feedbacks take an important role for any business. It gives information to the new customers about their interactions with product or service. The objectives of this research work are to find out the degree of happiness of the customers and assist marketing teams in determining the gap between customers’ acceptance and product or service quality. From this gap marketers can improve their product and service quality. Customers share their reviews, ideas, experiences about the product and service quality. In this research work, authors have chosen an automobile service station named Mo

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Biswajit, Biswas, and Rakshit Debjit. "Feedabck Analysis: A Process Definition." International Journal of Management and Humanities (IJMH) 8, no. 8 (2022): 7–11. https://doi.org/10.35940/ijmh.H1468.048822.

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<strong>Abstract:</strong> Customers Feedbacks take an important role for any business. It gives information to the new customers about their interactions with product or service. The objectives of this research work are to find out the degree of happiness of the customers and assist marketing teams in determining the gap between customers’ acceptance and product or service quality. From this gap marketers can improve their product and service quality. Customers share their reviews, ideas, experiences about the product and service quality. In this research work, authors have chosen an au

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Xinyi Wang, Xinyi Wang, Jinji Fu Xinyi Wang, Rui Qi Jinji Fu, Bokai Xu Rui Qi, and Ming Huang Bokai Xu. "College Students Service Feedback Based on a Complex Network." 網際網路技術學刊 23, no. 6 (2022): 1297–302. http://dx.doi.org/10.53106/160792642022112306012.

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<p>The ideas of others always influence people because they are social animals. They will evaluate a movie based on the rating level and change their decision based on someone&rsquo;s advice. It is expected that the comments on the news are reversed suddenly because of a few people, especially in the context of the communication wave set off by the Internet as a new media. It is worth noting that there is a relationship between the deviation of public opinion and the intimacy between people, and confidence and openness also play a role. Recently, there has been renewed interest in dy

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Kim, Shinyoung, Sunmee Choi, and Rohit Verma. "Providing feedback to service customers." Journal of Service Management 28, no. 2 (2017): 389–416. http://dx.doi.org/10.1108/josm-11-2015-0368.

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Purpose In services, customers’ successful performance of expected roles is critical to ensuring successful service outcomes. To help customers perform their roles better, service providers offer them feedback on their performance. To improve the design of customer feedback that contains both positive and negative messages, the purpose of this paper is to examine the order and the repetition effect of feedback message types on customer feedback satisfaction, motivation, and compliance intention, focusing on the moderating effect of customer involvement level. This paper also examines whether f

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Bagri, Danielle. "Service user feedback forum: A service evaluation project." FPOP Bulletin: Psychology of Older People 1, no. 146 (2019): 52–60. http://dx.doi.org/10.53841/bpsfpop.2019.1.146.52.

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Kumari, Rina. "Quick Fix – Home Services." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 03 (2025): 1–9. https://doi.org/10.55041/ijsrem43049.

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In today’s fast-paced world, homeowners struggle to find reliable service providers for household maintenance and repair. Quick Fix-Home Services is a web-based platform designed to bridge this gap by offering a centralized and user-friendly solution for booking professional home services. Unlike traditional service-finding methods, Quick Fix integrates real-time booking, technician management, and an admin oversight system to enhance efficiency. This paper explores the design, development, and functionality of Quick Fix, highlighting its advantages over existing service platforms and discussi

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Mock, Elisabeth F., Keith D. Wrenn, Seth W. Wright, T. Chadwick Eustis, and Corey M. Slovis. "Feedback to Emergency Medical Services Providers: The Good, the Bad, and the Ignored." Prehospital and Disaster Medicine 12, no. 2 (1997): 74–77. http://dx.doi.org/10.1017/s1049023x00037444.

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AbstractHypothesis:To determine the type and frequency of immediate unsolicited feedback received by emergency medical service (EMS) providers from patients or their family members and emergency department (ED) personnel.Methods:Prospective, observational study of 69 emergency medical services providers in an urban emergency medical service system and 12 metropolitan emergency departments. Feedback was rated by two medical student observers using a prospectively devised original scale.Results:In 295 encounters with patients or family, feedback was rated as follows: 1) none in 224 (76%); 2) pos

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Ye, Xin, Xiaoyan Su, Zhijun Yao, Lu-an Dong, Qiang Lin, and Shuo Yu. "How Do Citizens View Digital Government Services? Study on Digital Government Service Quality Based on Citizen Feedback." Mathematics 11, no. 14 (2023): 3122. http://dx.doi.org/10.3390/math11143122.

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Research on government service quality can help ensure the success of digital government services and has been the focus of numerous studies that proposed different frameworks and approaches. Most of the existing studies are based on traditional researcher-led methods, which struggle to capture the needs of citizens. In this paper, a citizen-feedback-based analysis framework was proposed to explore citizen demands and analyze the service quality of digital government. Citizen feedback data are a direct expression of citizens’ demands, so the citizen-feedback-based framework can help to obtain

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Jolley, Gwyneth, Libby Kalucy, and Joanne McNamara. "Obtaining and Using Client Feedback in Community Health Services." Australian Journal of Primary Health 4, no. 4 (1998): 105. http://dx.doi.org/10.1071/py98066.

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Client feedback is an important component of two primary health care strategies: participation and evaluation. Workers need feedback from clients to ensure that their practice meets the criterion of providing affordable, accessible and appropriate services to enhance the health of their communities. Telephone interviews were conducted with thirty staff and thirty clients from women's and community health services in South Australia, to identify current practice in obtaining and using feedback from users of one-to-one services and group health promotion and community development activities. Fac

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Kumar, Palanivelu S., and Andrew McBride. "Patient feedback on services: a questionnaire survey approach." Psychiatric Bulletin 31, no. 4 (2007): 131–33. http://dx.doi.org/10.1192/pb.bp.105.005132.

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Aims and MethodThe aims of the project were to develop a simple, low-cost patient satisfaction questionnaire with face validity and to obtain patient feedback on a range of service areas in a community addiction team. A questionnaire was designed and revised after feedback from multidisciplinary team members and a pilot sample. The questionnaire was distributed until 100 correctly completed forms were received.ResultsThe survey took approximately 30 h of authors' time from commencement to completion and costs were minimal. The majority of the 12 areas evaluated were rated by patients as good o

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D, S. Panchal, B. Shelke M, S. Kawathekar S, and N. Deshmukh S. "Prediction of Healthcare Quality Using Sentiment Analysis." Indian Journal of Science and Technology 16, no. 21 (2023): 1603–13. https://doi.org/10.17485/IJST/v16i21.2506.

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Abstract <strong>Objectives:</strong> To examine the quality of healthcare services and the features (aspects) of those services, as well as the variation in those services’ quality over a time. <strong>Methods:</strong> The study presents a method which includes firstly by collecting patient feedback data from the internet, and then follows preprocessing, extracting aspects of healthcare, and finally performing aspectbased sentiment analysis of healthcare. This aspect-based sentiment analysis is created to determine the pattern of aspect in a sentence using the BERT model

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Ansari, Mohammad Sultan Ahmad, Jamal Ahmad Farooquie, and Said Gattoufi. "Assessing the Impact of Service Quality on Customers and Operators: Empirical Study." International Journal of Business and Management 11, no. 9 (2016): 207. http://dx.doi.org/10.5539/ijbm.v11n9p207.

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The aim of this paper is to evaluate the impact of Service Quality on Customer Satisfaction, Customer Loyalty and Operational Performance of telecom service industry in Sultanate of Oman. It also investigate how technology adds value to service delivery system and improvement of Service Quality. The empirical data were collected by administering 1,450 questionnaires and out of which 888 completed and usable responses were retrieved. The study is first of kind that evaluated well-established chain of service i.e. services provided by Original Equipment Manufacturers to Telecom Service Providers

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Wilson, Caitlin, and Fiona Bell. "Providing feedback to frontline paramedics involved in research: a service evaluation within Yorkshire Ambulance Service." British Paramedic Journal 9, no. 4 (2025): 43–50. https://doi.org/10.29045/14784726.2025.3.9.4.43.

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Introduction: Many clinical trials within ambulance services require trained frontline paramedics to directly recruit or enrol eligible patients. Research paramedics may then review study documents and often contact recruiting paramedics to provide feedback or obtain missing data. Using the example of the Paramedic Analgesia Comparing Ketamine and MorphiNe in trauma (PACKMaN) study, we aimed to evaluate the provision of feedback by the Yorkshire Ambulance Service (YAS) research team to recruiting paramedics.Methods: This was a service evaluation using a qualitative design. Data collection was

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Zhao, Zhen, and Joe-el S. Marcelo. "Research on the Improvement of University Career Counseling Service Quality Based on Student Satisfaction." Journal of Education and Educational Research 10, no. 1 (2024): 193–96. http://dx.doi.org/10.54097/gb7n7t05.

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This study focuses on student satisfaction to explore the quality improvement of university career counseling services. By analyzing the characteristics, existing issues, and key satisfaction metrics of current career counseling services, it was found that these services often lack personalization, have a single service approach, and suffer from insufficient interactivity. Additionally, the feedback mechanism is inadequate, making it difficult to improve service quality. This paper proposes optimization strategies such as enhancing personalized counseling services, introducing diversified serv

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Aimah, Siti, Bambang Purwanto, Dodi Mulyadi, and Wiya ka. "Peer Feedback or Supervisor Feedback : How do Pre-Service English Teachers Perceive Feedback?" Journal of AsiaTEFL 20, no. 1 (2023): 156–65. http://dx.doi.org/10.18823/asiatefl.2023.20.1.12.156.

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Nasr, Linda, Jamie Burton, Thorsten Gruber, and Jan Kitshoff. "Exploring the impact of customer feedback on the well-being of service entities." Journal of Service Management 25, no. 4 (2014): 531–55. http://dx.doi.org/10.1108/josm-01-2014-0022.

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Purpose – Adopting the transformative service research (TSR) perspective, the purpose of this paper is to investigate the impact of positive customer feedback on the well-being of front-line employees, companies, and society. Using a multidisciplinary approach, the overlooked area of “positive feedback” is explored resulting in the development of the “Positive Feedback Model” (PFM). The study also compares managers’ and employees’ perceptions of positive customer feedback. Design/methodology/approach – Two exploratory qualitative studies were conducted: Study 1 consisted of 22 semi-structured

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Laxton-Kane, Martha, and Angela Smith. "Issues of service user involvement in learning disability services." FPID Bulletin: The Bulletin of the Faculty for People with Intellectual Disabilities 4, no. 4 (2006): 2–6. http://dx.doi.org/10.53841/bpsfpid.2006.4.4.2.

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A paper was presented at the Trent SIG Group for Learning Disabilities, in June, 2006. Below, the paper has been expanded upon and takes into account the feedback provided from the psychologists present.

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YAMAGUCHI, HIROSHI, YUKIO HUSHINO, KENJI SUZUKI, and CHITTOOR V. RAMAMOORTHY. "CREATING A NEW SERVICE ON THE WEB." International Journal on Artificial Intelligence Tools 13, no. 03 (2004): 487–510. http://dx.doi.org/10.1142/s021821300400165x.

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Service functions are major component of every industry. The evolution of service functions have seen manually intensive tasks being replaced by a combination of mental and interactive tasks. As a part of this transformation, we have seen an increasing dependency on the high technology, actually information technology, mostly with computer-communications and the web. This high technology will finally replace the service functions by a combination of knowledge intensive, interactive and customer's individual tasks in the future. However, these knowledge intensive, interactive and customer's ind

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Lechermeier, Jonas, Martin Fassnacht, and Tillmann Wagner. "Testing the influence of real-time performance feedback on employees in digital services." Journal of Service Management 31, no. 3 (2020): 345–71. http://dx.doi.org/10.1108/josm-10-2018-0341.

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PurposeWhile digital media changed the nature of communication in service contexts, often allowing customers to interact instantly with service providers, the implications and opportunities for managing service employees are widely unknown. This is surprising, given that service employees are an important determinant of service firms’ success. This article examines the effects of real-time performance feedback on employees’ service performance and investigates both how and under what conditions timely feedback encourages employees’ engagement.Design/methodology/approachTwo experiments test the

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Roshan.A, Lourdu. "A study on Customer Feedback and Its Impact on Service Improvement at Pragyan Child Development Centre." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 04 (2025): 1–9. https://doi.org/10.55041/ijsrem45489.

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ABSTRACT Customer feedback plays a crucial role in the continuous improvement of service quality, especially in healthcare and child development centers. This study focuses on analyzing customer feedback at Pragyan Child Development Centre (CDC), Bengaluru, to assess satisfaction levels and identify key areas for service enhancement. The research aims to understand how parents and guardians perceive the services provided by Pragyan CDC, including aspects such as therapy effectiveness, staff expertise, appointment scheduling, and communication. A structured survey was conducted using a Google F

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Junejo, Aisha Kanwal, Imran Ali Jokhio, and Tony Jan. "A Multi-Dimensional and Multi-Factor Trust Computation Framework for Cloud Services." Electronics 11, no. 13 (2022): 1932. http://dx.doi.org/10.3390/electronics11131932.

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In this paper, we propose a novel trust computation framework (TCF) for cloud services. Trust is computed by taking into consideration multi-dimensional quality of service (QoS) evidence and user feedback. Feedback provides ample evidence regarding the quality of experience (QoE) of cloud service users. However, in some cases, users may behave maliciously and report false feedback. Users can carry out collusion and Sybil attacks to slander/self-promote cloud services. Trust computed in such cases could be misleading and inaccurate. Evaluating the credibility of user feedback can help in not on

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Xie, Xiao Lan, Liang Liu, and Ying Zhong Cao. "Trust Model Based on Feedback Evaluation in Cloud Manufacturing Environment." Advanced Materials Research 308-310 (August 2011): 1740–45. http://dx.doi.org/10.4028/www.scientific.net/amr.308-310.1740.

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Aiming at the existing trust issues under manufacturing environment. This paper proposes a trust model based on feedback evaluation, TMBFCM, from the characteristics of human of trust relationship of human society. The model proposed a set of evaluation indicators of cloud manufacturing services properties, introduced the dynamic trust mechanism for attenuation by time,established the service which cloud manufacturing services providers provided and the feedback evaluation and incentive mechanism given by the user of cloud manufacturing service, improved the dynamic adaptability of the model.

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Whale, Zoe, Barbara Moore, and Erica Howells. "The value of service user feedback." Cancer Nursing Practice 12, no. 2 (2013): 22–23. http://dx.doi.org/10.7748/cnp2013.03.12.2.22.e929.

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Voi, Sandro, Mable Nakubulwa, and Jennifer Heath. "Beyond collection: A moral imperative to meaningfully utilise patient feedback data in healthcare settings." Clinical Psychology Forum 1, no. 366 (2023): 71–79. http://dx.doi.org/10.53841/bpscpf.2023.1.366.71.

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NHS organisations recognise the importance of putting service users at the centre of everything they do, but this principle needs to be clear in the values and behaviours of services. A key action related to this is the capacity and capability of services to effectively collect feedback on service users’ experience of care, in addition to outcomes of care. Unfortunately, our clinical experience suggests that there is a lack of consistency and consensus across services on how to best gather, analyse and, therefore, meaningfully use this data that is provided in good faith by service users. This

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Omilani, Nathaniel Ayodeji, and Stella Nneka Ogbonna. "Analysis of supervisor’s written feedback addressing pre-service science teachers’ pedagogical content knowledge during teaching practice." Eurasia Journal of Mathematics, Science and Technology Education 19, no. 9 (2023): em2329. http://dx.doi.org/10.29333/ejmste/13525.

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The feedback received during teaching practice (TP) has a lasting impact on pre-service teachers’ teaching knowledge and practice among the learning experiences of the teacher education program. This study analyzed written feedbacks offered by supervisors to pre-service science teachers (PSTs) (biology, chemistry, physics, health education, and mathematics) during TP observation generally, but with particular attention to those addressing pedagogical content knowledge (PCK). The study adopted a phenomenological design of qualitative research and written feedback in 40 PSTs’ lesson notes were a

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Bamford, Karen, and Carl Benton. "Gathering meaningful service user feedback regarding a community forensic service." Journal of Intellectual Disabilities and Offending Behaviour 6, no. 2 (2015): 81–93. http://dx.doi.org/10.1108/jidob-05-2015-0012.

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Purpose – Engaging with people with a learning disability to develop and enhance service provision is central to the ethos of personalisation and citizenship. Despite this there appears to be a lack of research to gather users’ views on how they feel the services meet their unique needs and how these could be improved. A service evaluation was developed to understand service user’s experience of accessing a community forensic service (CFS). The paper aims to discuss these issues. Design/methodology/approach – The questionnaire was conducted by an independent third party experienced in facilita

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Froberg, Ruthann, and Randi Campetti. "APPROACHES FOR INCORPORATING OLDER ADULT PERSPECTIVES IN ELDER MISTREATMENT PREVENTION." Innovation in Aging 8, Supplement_1 (2024): 47. https://doi.org/10.1093/geroni/igae098.0143.

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Abstract This presentation discusses an approach for engaging older adult feedback on elder mistreatment (EM). EM can be a challenging topic to engage communities with due to the stigma and the sense of futility around solving this social issue. Despite these obstacles, a local community coalition to address EM successfully elicited feedback from older adults and service providers to create recommendations for their ongoing work. Collaboratively, member organizations developed three focus groups composed of participants aged 60 and above who were familiar with existing community resources for

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Çeken, Burç, and Yavuz Akpinar. "The effect of tutorial feedback type on the choice of feedback type in pre-service teachers’ development of learning objects." Global Journal of Information Technology: Emerging Technologies 7, no. 3 (2017): 71–85. http://dx.doi.org/10.18844/gjit.v7i3.2829.

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This study investigates the effect of feedback types presented in learning object (LO) development tutorials on the quality of pre-service teachers’ LOs and their choices of feedback types in authoring LOs. Results indicate that video feedback presented in the tutorials is the most effective feedback representation type, based on overall scores on the learning object review instrument and feedback quality of the LOs developed by the pre -service teachers. However, interaction between feedback types presented in the tutorial and pre -service teachers’ actual use of feedback in authoring LOs was

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Rajakaruna, I.M.S.M., M.D.A. Krishanth, I.D. Pathirage, and S.M. Arnold. "Development of Citizen's Charter to Improve the Service Provision at a Regional Health Services Directorate in Sri Lanka." International Journal of Current Science Research and Review 05, no. 01 (2022): 267–74. https://doi.org/10.5281/zenodo.5926820.

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Abstract : <strong>Introduction: </strong>Citizen’s charter is a means to improve service delivery processes and foster greater customer satisfaction. Unacceptable delays in providing services by the Office of Regional Director of Health Services, Kurunegala (RDHSK) and subsequent re-visits had created customer dissatisfaction. A citizen’s charter was developed to improve the service provision at RDHSK. <strong>Methods: </strong>Ten services being provided to nursing officers by the Establishment Branch (EB) of RDHSKwere prioritized for incorporating in the charter. The s

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Prasad, Joshi. "FEEDBACK OF PRE SERVICE TEACHERS REGARDING THE COURSE 'UNDERSTANDING SELF'." Scholarly Research Journal for Interdisciplinary Studies 10, no. 76 (2023): 18778–85. https://doi.org/10.5281/zenodo.8026529.

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<em>The present study focuses on analysis of the feedback given by Pre Service Teachers related to the course ‘Understanding Self’ in Bachelor of Education Two Years program. The objective of the study was to collect feedback and analyze responses focusing Life Skills. Survey method followed for collecting the feedback. Feedback sheet was a research tool having both closed and open ended questions. Only closed ended questions were analyzed in the study. Findings show that the responses of the pre service teacher indicate the life skills and </em><em>how Life Skills can be included

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Yang, Hongli, Yu Zhang, and Jixuan Guo. "Exploring the Effectiveness of Cooperative Pre-Service Teacher and Generative AI Writing Feedback on Chinese Writing." Behavioral Sciences 15, no. 4 (2025): 518. https://doi.org/10.3390/bs15040518.

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Due to their efficiency, stability, and enhanced language comprehension and analysis capabilities, generative AIs have attracted increasing attention in the field of writing as higher-level automated writing evaluation (AWE) feedback tools. However, few studies have examined the impact of pre-service teachers using generative AI in combination with their own teaching experience to provide feedback on Chinese writing. To fill this gap, based on 1035 writing feedback texts, we examined the differences in writing feedback between 11 pre-service teachers and Erine Bot (a generative AI) and intervi

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Yiğit Açikgöz, Fatma, Mehmet Kayakuş, Georgiana Moiceanu, and Nesrin Sönmez. "A New Approach to Assess Sustainable Corporate Reputation with Citizen Comments Using Machine Learning and Natural Language Processing." Sustainability 16, no. 22 (2024): 9610. http://dx.doi.org/10.3390/su16229610.

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This study investigates the assessment of sustainable corporate reputation through citizen comments and how it can be measured by sentiment analysis methods based on machine learning and text mining. The research analyses citizen feedback on municipalities in the field of public services and examines their impact on the social reputation of the services provided by municipalities. Support vector machines, one of the machine learning methods, was used for sentiment analysis. In the study, Google Maps comments of the citizens receiving services from the municipality were used. The results of the

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Bárány-Kevei, Ilona, and Márton Kiss. "Biogeomorphological feedback in karst areas." Landscape & Environment 10, no. 3-4 (2016): 101–8. http://dx.doi.org/10.21120/le/10/3-4/1.

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In the last decades, the research on ecosystem services have emerged in the field of geography. The negative impacts of human activities on the vulnerable karst areas are getting enforced quickly, which have an unfavourable influence on ecosystem service provision. On karstic areas, there are significant geographical processes, connected to biological activities. This issue is not adequately discussed in the current literature of karst ecology. In our study, we give an overview on the biogeomorphological feedbacks that change the functions and overall value of karst ecosystems.

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Suci Nanda Sari and Juana Wangsa Putri. "The Effect of Feedback and Motivation on Service Ability in Junior Tennis Athletes in West Sumatera." JIPES - JOURNAL OF INDONESIAN PHYSICAL EDUCATION AND SPORT 8, no. 1 (2022): 10–14. http://dx.doi.org/10.21009/jipes.081.02.

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This study aims to test the influence of Feedback giving and motivation on the service ability of junior tennis athletes in West Sumatra. Thirty athletes were randomly divided into four groups (Direct Feedback high motivation n = 10), (Direct Feedback high motivation n = 10) and (Indirect Feedback high motivation n = 10), (Indirect Feedback high motivation n = 10) assigned to complete service training interventions with a feedback approach for 6 weeks, 3 days/week. Serviceability test using Hewwit tennis test. The findings in this study show that there is a significant positive influence from

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Tchernichovski, Ofer, Marissa King, Peter Brinkmann, et al. "Tradeoff Between Distributed Social Learning and Herding Effect in Online Rating Systems." SAGE Open 7, no. 1 (2017): 215824401769107. http://dx.doi.org/10.1177/2158244017691078.

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We investigated how social diffusion increased client participation in an online rating system and, in turn, how this herding effect may affect the metrics of client feedback over the course of years. In a field study, we set up a transparent feedback system for university services: During the process of making service requests, clients were presented with short-term trends of client satisfaction with relevant service outcomes. Deploying this feedback system initially increased satisfaction moderately. Thereafter, mean satisfaction levels remained stable between 50% and 60%. Interestingly, at

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Shainesh, G., and Mukul Mathur. "Service Quality Measurement: The Case of Railway Freight Services." Vikalpa: The Journal for Decision Makers 25, no. 3 (2000): 15–22. http://dx.doi.org/10.1177/0256090920000303.

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This article identifies the attributes which customers use to evaluate the quality of railway freight services and develops a comprehensive instrument, RAILQUAL, that can be used by the railways for collecting feedback from customers. This would help them to monitor, control, and improve their service and competitiveness. It can also be used as an evaluation tool for comparing the performance of its zones and divisions.

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Choudhary, Ali Iftikhar, Muhammad Asif ., Rashid Mehmood Choudhry ., Zafarullha Siddique ., and Asif Mughal . "Impact Of After Sale Service Characteristics on Customer Satisfaction." Information Management and Business Review 3, no. 6 (2011): 360–65. http://dx.doi.org/10.22610/imbr.v3i6.952.

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Researcher examines the impact of after sale service characteristics on customer satisfaction in home appliance industry of Pakistan. To what extent does characteristics like delivery time, installation of product, warranty time of product, feedback implementations and quality of service provided satisfies customers? In this globalized market, organizations try to differentiate themselves, so they tend to provide value added services to its customers; according their needs and wants. After detail and extensive review of literature researcher found that after sale service is essential in retain

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Abisuga, Abiodun Olatunji, Cynthia Changxin Wang, and Riza Yosia Sunindijo. "Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback." Buildings 11, no. 4 (2021): 144. http://dx.doi.org/10.3390/buildings11040144.

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There has been growing interest in how to foster collaborative relationships between facility managers and end-users to obtain user-centred post-occupancy data for improving design and user satisfaction. Despite this attempt, there is little understanding on how facility managers respond to user feedback and its impact on user post-feedback behaviours. Drawing from theoretical insights from organisational justice, organisational response, and service quality studies and using a case study of higher education facilities in Australia, how facility managers manage user feedback to drive collabora

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Zeveke, O. Yu. "Assessment of foreign and Russian experience in working with feedback channels." Gostinichnoe delo (Hotel Business), no. 6 (May 30, 2024): 336–46. http://dx.doi.org/10.33920/igt-2-2406-01.

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The article discusses aspects of the use of feedback channels by tourism and hospitality enterprises to improve the quality of services provided and increase sales through high-quality and prompt customer service. The analysis of feedback channels for Russian companies is carried out.

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Hewitt, Olivia, and Kim Merrick. "A qualitative investigation of the experiences of people with learning disabilities who have used inpatient psychiatric services." FPID Bulletin: The Bulletin of the Faculty for People with Intellectual Disabilities 7, no. 2 (2009): 20–27. http://dx.doi.org/10.53841/bpsfpid.2009.7.2.20.

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Objective:Policy directives (e.g. Valuing People, 2001) require service users, including those with learning disabilities, to be consulted about their experiences of accessing health care services. However, people with learning disabilities are less likely to be asked about their experiences and find it more difficult to use traditional methods of feedback (e.g. written forms) than people without a learning disability. Furthermore, people with a learning disability who also experience mental health problems are doubly disadvantaged in terms of contributing their feedback to services. The curre

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Cañabate, Dolors, Lluís Nogué, Teresa Serra, and Jordi Colomer. "Supportive Peer Feedback in Tertiary Education: Analysis of Pre-Service Teachers’ Perceptions." Education Sciences 9, no. 4 (2019): 280. http://dx.doi.org/10.3390/educsci9040280.

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To acquire knowledge about student-mediated peer-to-peer collaborative activities, pre-service teachers’ perceptions of peer feedback are analyzed and categorized as receiver, provider, or cognitive feedback. A questionnaire of 15 survey questions concerning supportive feedback from peers was designed and validated using assessments from more than 200 pre-service teachers. The questionnaire was aligned with the activities promoting supportive feedback between pre-service teachers from three bachelor’s degrees at a tertiary education institution. Their perceptions were then quantified in terms

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Haynes, Christopher, Marco A. Palomino, Liz Stuart, et al. "Automatic Classification of National Health Service Feedback." Mathematics 10, no. 6 (2022): 983. http://dx.doi.org/10.3390/math10060983.

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Text datasets come in an abundance of shapes, sizes and styles. However, determining what factors limit classification accuracy remains a difficult task which is still the subject of intensive research. Using a challenging UK National Health Service (NHS) dataset, which contains many characteristics known to increase the complexity of classification, we propose an innovative classification pipeline. This pipeline switches between different text pre-processing, scoring and classification techniques during execution. Using this flexible pipeline, a high level of accuracy has been achieved in the

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Burke, Ronald J. "Managerial feedback, organizational values and service quality." Managing Service Quality: An International Journal 9, no. 1 (1999): 53–57. http://dx.doi.org/10.1108/09604529910248812.

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Ayers, James, Kenneth Nimlos, and Catherine Maloney. "Videotape Feedback on an Inpatient Psychiatric Service." Psychiatric Services 39, no. 7 (1988): 777–80. http://dx.doi.org/10.1176/ps.39.7.777.

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Di Mascio, Rita. "Service process control: conceptualising a service as a feedback control system." Journal of Process Control 12, no. 2 (2002): 221–32. http://dx.doi.org/10.1016/s0959-1524(01)00006-3.

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Roy, Meila, Hannah Turner, and Rachel Bryant-Waugh. "Diversity in eating disorder service user feedback: Implications for service development." Clinical Psychology Forum 1, no. 164 (2006): 17–21. http://dx.doi.org/10.53841/bpscpf.2006.1.164.17.

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This study reviewed qualitative feedback from people attending a community eating disorder service and completing a routinely administered satisfaction questionnaire. Two hundred and twelve qualitative responses were identified and categorised into eight themes. Findings suggest that it is important to retain flexibility and choice in service delivery.

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Ojok, James Onono, and Arthur Owor. "Public Communication for Effective Service Delivery to Refugees in Uganda. The Case of Kiryandongo Refugee Settlement." East African Journal of Arts and Social Sciences 7, no. 1 (2024): 390–97. http://dx.doi.org/10.37284/eajass.7.1.2018.

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This study argues that Public Communication in Refugee Settlements, when managed professionally and structurally with a deliberate open feedback mechanism for the end-users of services provided by the government and its development partners, could be a great tool for the evaluation and enhancement of public services provided in Refugee Settlements. The study analyses the education and health sectors as parameters for the government’s service delivery in the case of the Kiryandongo Refugee Settlement. Taking a qualitative research methodology approach with the case of Kiryandongo Refugee Settle

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Jatoi, Zahid Ali, and Muhammad Kamarul Kabilan. "Exploring teacher educators’ and pre-service teachers’ belief and practices on written feedback." Journal of Nusantara Studies (JONUS) 10, no. 1 (2025): 22–44. https://doi.org/10.24200/jonus.vol10iss1pp22-44.

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Background and Purpose: This study investigates the effectiveness of written corrective feedback (WCF) in teacher education, focusing on the gap between pedagogical beliefs and practices. It highlights that pre-service teachers prefer direct feedback due to limited training and high workloads, while teacher-educators encounter challenges such as misalignment between beliefs and actual practices. Contextual factors, like time constraints, further complicate effective feedback. The aim is to address these gaps and enhance feedback practices in teacher education programs. Methodology: This qualit

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