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Relevant bibliographies by topics / Service firms

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Academic literature on the topic 'Service firms'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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Journal articles on the topic "Service firms"

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Rehman, Junaid, Igor Hawryszkiewycz, Osama Sohaib, and Fatuma Namisango. "Deriving Intellectual Capital Bottom-Line in Professional Service Firms." International Journal of Knowledge Management 17, no. 2 (2021): 104–29. http://dx.doi.org/10.4018/ijkm.2021040105.

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The contribution of professional service firms (PSFs) has always been phenomenal in the knowledge economies. Given the ever-increasing focus on achieving knowledge-based trans-formations, the effectiveness of these firms is highly attributed to the knowledge capabilities embedded in their staff and how efficiently they are utilized in firm's optimal benefit. In view of growing services sector, it is vital for these firms to implement high performance work practices (HPWPs) so as to maintain high-quality services and meet competing client needs. However, the systematic implementation of these p

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DOLFSMA, WILFRED. "THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY." International Journal of Innovation Management 08, no. 03 (2004): 319–37. http://dx.doi.org/10.1142/s1363919604001088.

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Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms' innovation efforts. These points are related to issues of appropriability of the

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Sakas, Damianos P., Nikolaos T. Giannakopoulos, Nikos Kanellos, Christos Christopoulos, and Kanellos S. Toudas. "Determining Factors for Supply Chain Services Provider Selection and Long-Term Relationship Maintenance: Evidence from Greece." Logistics 7, no. 4 (2023): 73. http://dx.doi.org/10.3390/logistics7040073.

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Background: Due to increased globalization and its subsequent rise in competitiveness, the role of supply chain services (3PL) in managing logistics, reducing operational and non-operational costs, and managing customer and supplier relationships, have become of utmost importance. Customer-centric production has led to the development of a close relationship between production processes. Amidst all this, the demand for logistic services has dramatically increased, thus putting more pressure on firms for enhanced operational results, and leading to the outsourcing of their internal and external

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Kim, Dong-bae, and Jisung Park. "The Exploratory Study for Korean Firms’ Restructuring Pay System: Using Workplace Innovation Special Issue Datasets." Korean Academy of Organization and Management 47, no. 2 (2023): 79–111. http://dx.doi.org/10.36459/jom.2023.47.2.79.

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This study investigates Korean firms’ the states of pay system and the restructuring of it by collecting data as the key trends in the current society. The analytical findings of 1,494 firms collected by Korea Labor and Employment Service showed that three among ten firms got the government consulting services for restructuring pay system and seven among them actually reformed their pay systems. More specifically, the bigger firms, manufacturing firms, and firms with unions tended to get the consulting services for restructuring pay system, but financial service firms were the least. In additi

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Mbate Ng’ang’a, Simon, and Dr Mutonyi Gerald Peter. "Service Delivery Strategies Influencing Service Provision by Private Security Firms in Nyeri County, Kenya." International Journal of Advanced Multidisciplinary Research and Studies 5, no. 2 (2025): 1755–64. https://doi.org/10.62225/2583049x.2025.5.2.4055.

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Private security companies have distinct market-driven motivations to ensure effectiveness and efficiency in providing security services to their customers. The current study sought to investigate examined the service delivery strategies influencing service provision by private security. And was anchored on the SERVQUAL Model and used the descriptive survey research design. The target population consisted of the managers and customers of private security firms operating in Nyeri County. A sample of 44 managers and 384 customers was used. Data was collected using questionnaires and an interview

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Jouny-Rivier, Elodie, Javier Reynoso, and Bo Edvardsson. "Determinants of services co-creation with business customers." Journal of Services Marketing 31, no. 2 (2017): 85–103. http://dx.doi.org/10.1108/jsm-01-2016-0001.

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Purpose This paper aims to identify and analyze factors that determine firms’ commitment to co-create new services with business customers. Design/methodology/approach A quantitative study based on a scenario method, involving an online survey of French service companies, reveals the determinants of commitment to service co-creation. Findings Customer benefits and organizational sacrifices, as well as firm-related factors (specialization, partners’ involvement and innovativeness) correlate with firms’ commitment to co-create new services. The proposed, empirically grounded model details factor

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Keaveney, Susan M. "Customer Switching Behavior in Service Industries: An Exploratory Study." Journal of Marketing 59, no. 2 (1995): 71–82. http://dx.doi.org/10.1177/002224299505900206.

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Customer switching behavior damages market share and profitability of service firms yet has remained virtually unexplored in the marketing literature. The author reports results of a critical incident study conducted among more than 500 service customers. The research identifies more than 800 critical behaviors of service firms that caused customers to switch services. Customers’ reasons for switching services were classified into eight general categories. The author then discusses implications for further model development and offers recommendations for managers of service firms.

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Du Plessis, T. "Information and Knowledge Management at South African Law Firms." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 14, no. 4 (2017): 232. http://dx.doi.org/10.17159/1727-3781/2011/v14i4a2589.

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Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management

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AAS, TOR HELGE, KARL JOACHIM BREUNIG, KATJA MARIA HYDLE, and PER EGIL PEDERSEN. "INNOVATION MANAGEMENT PRACTICES IN PRODUCTION-INTENSIVE SERVICE FIRMS." International Journal of Innovation Management 19, no. 05 (2015): 1550055. http://dx.doi.org/10.1142/s1363919615500553.

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This paper posits that innovation management practices are contingent upon the type of industry, and examines the innovation management practices in a distinctive set of service firms: production-intensive service firms. Production-intensive services are standardised services produced at a large scale. These services have received little attention from prior comprehensive qualitative innovation management practices research. The examination in this paper is based on in-depth interviews with 21 key-employees in five large Scandinavian production-intensive service firms. The results revealed a n

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Hung, Hoang Trong. "SERVICE-ORIENTED HUMAN RESOURCE PRACTICES: A COMPARATIVE STUDY BETWEEN LOCAL AND FOREIGN FIRMS IN VIETNAM." Hue University Journal of Science: Economics and Development 128, no. 5C (2019): 141. http://dx.doi.org/10.26459/hueuni-jed.v128i5c.5149.

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<p><strong>Abstract: </strong>As a result of its economic reform policies, Vietnam has emerged as an attractive country for foreign direct investment, especially in numerous service sectors such as banking and financial services, hospitality and retailing. The presence and operations of foreign service firms have also raised growing concerns regarding the competitive position of local service firms. However, after more than 30 years of the Doi Moi, little is known about whether there are differences in the service-oriented human resource practices within local and foreign ser

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Dissertations / Theses on the topic "Service firms"

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Brennwald, Alex. "Governance in Professional Service Firms." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/02605269002/$FILE/02605269002.pdf.

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Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emp

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Macau, Flávio Romero. "Knowledge effect on firm performance in manufacturing and service firms." reponame:Repositório Institucional do FGV, 2010. http://hdl.handle.net/10438/4509.

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Made available in DSpace on 2010-04-20T20:08:18Z (GMT). No. of bitstreams: 1 71060100673.pdf: 1601609 bytes, checksum: 31f973657537b212d880f0ceff09e830 (MD5) Previous issue date: 2010-03-02T00:00:00Z<br>This thesis seeks to examine the difference between manufacturing and service firms with respect to the effects of knowledge on performance, and the influence of market turbulence in this relationship. Empirical data, resulting from a survey, was collected from more than 1,206 firms, involving several sectors. Two samples were analyzed, one with 334 manufacturing and other with 509 service

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Yang, Fan Fiona. "Understanding the uneven growth of service industries in China state, market and the changing geography of consulting services /." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38856359.

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Demarmels, Claudio. "Integriertes Personalmanagement in Professional Service Firms." St. Gallen, 2009. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/03859204101/$FILE/03859204101.pdf.

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Almaw, Tefera Chalachew, and Felix Nilsson. "MARKET ENTRY MODES OF INTERNATIONAL SERVICE FIRMS." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28571.

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Levitt, Benjamin (Benjamin P. ). "Product service transformation in product-centric firms." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90716.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 95-97).<br>In slow or no-growth economies, firms cannot rely solely on recurring business from large, core customers who often delay or cancel capital investments in belt-tightening times. To achieve growth, firms must lever domain knowledge to expand business markets to find new customers. A core method to accomplish this expansion is through service mo

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Whang, Eunyoung. "Profitability Ratio Analysis for Professional Service Firms." Diss., Temple University Libraries, 2010. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/104035.

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Business Administration/Accounting<br>Ph.D.<br>The DuPont analysis is one of the most commonly used financial analysis tools for traditional businesses. It disaggregates return on equity (ROE) into profit margin (PM), asset turnover (ATO), and leverage (LEV) thereby providing value-relevant information relative to aggregated profitability. In this paper, I extend the use of the DuPont model to the professional service industry. The professional service industry has recently become one of the fastest growing segments driving the U.S. economy (USITC 2009, U.S. Census Bureau of Economic Analysis

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Gaughan, Patrick H. "The International Diversification of Professional Service Firms: The Case of U.S. Law Firms." Cleveland State University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=csu1431259487.

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Majkgård, Anders. "Experiential knowledge in the internationalization process of service firms /." Uppsala, Sweden : Dept. of Business Studies, Uppsala University, 1998. http://lcweb.loc.gov/catdir/toc/98-131687.html.

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Books on the topic "Service firms"

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Royston, Greenwood, and Suddaby Roy, eds. Professional service firms. Elsevier JAI, 2006.

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Cooper, Irving M. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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United States. Small Business Administration. Office of Business Development, ed. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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Schulze-Borges, Felix. Performance in Professional Service Firms. Gabler, 2011. http://dx.doi.org/10.1007/978-3-8349-6167-9.

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Gehring, Maximilian. Unternehmensreputation und Professional Service Firms. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-14615-3.

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Schulze-Borges, Felix. Performance in Professional Service Firms. Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2011.

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Klimkeit, Dirk, Pengji Wang, and Huiping Zhang. International Management in Service Firms. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-50345-0.

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Kühn, Christopher John. Corporate Entrepreneurship in Professional Service Firms. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-11629-3.

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Kaiser, Stephan, and Max Josef Ringlstetter. Strategic Management of Professional Service Firms. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-16063-9.

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Günther, Andreas B. Entrepreneurial Strategies of Professional Service Firms. Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-658-24091-2.

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Book chapters on the topic "Service firms"

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Kieser, Alfred. "Professional Service Firms." In Wirtschafts- und Unternehmensethik. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-16205-4_69.

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Gillmann, Jan-Philipp. "Professional service firms." In Performance Measurement in Professional Service Firms. Deutscher Universitätsverlag, 2002. http://dx.doi.org/10.1007/978-3-663-11015-6_2.

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Faden, Muriel. "Professional service firms." In The Routledge Companion to Improvisation in Organizations. Routledge, 2023. http://dx.doi.org/10.4324/9781003171768-18.

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Kühn, Christopher John. "Professional Service Firms." In Corporate Entrepreneurship in Professional Service Firms. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-11629-3_2.

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Morley, Michael. "Professional service firms." In The Global Corporate Brand Book. Palgrave Macmillan UK, 2009. http://dx.doi.org/10.1057/9780230239456_9.

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Habicht, Hagen, Friedrich W. Heidemann, and Alastair Ross. "Service Productivity in Professional Service Firms." In Management for Professionals. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-05975-4_7.

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Pilawa, Joanna, Lars Witell, and Per Kristensson. "Service Innovation in the Eyes of Customers: The Swedish Innovation Index." In Future of Business and Finance. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-76560-5_11.

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Abstract The growing importance of service has brought greater opportunities for service innovations to influence the market and improve both customers’ and firms’ situations. Despite efforts by firms to develop service innovations, they often fail to introduce new services on the market. Ultimately, customers are the ones to assess, buy, and use a new service. That is why the Swedish Innovation Index was introduced as a customer-centric perspective on service innovation, which measures firms based on customers’ perceptions of their innovations. This allows firms to predict the future adoption

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Kortmann, Sebastian. "Manufacturing vs. Service Firms." In The Relationship between Organizational Structure and Organizational Ambidexterity. Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-3630-1_4.

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Malik, Radosław, and Roman Wosiek. "Digital internationalisation through service offshoring." In Digital Internationalisation of Firms. Routledge, 2025. https://doi.org/10.4324/9781003617396-6.

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Witell, Lars, Carolina Camen, and Poja Shams. "Managing Service Toward Better Customer Experiences: Digitalization, Service Infusion, and Service Innovation." In Future of Business and Finance. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-76560-5_1.

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Abstract Our modern society has created a new service landscape, where new service innovations that are built on digitalization and service infusion are introduced to create better customer experiences. This chapter introduces a service management model which is how service firms can navigate in the new service landscape. Service management is the core and serves as an integral part of a dynamic ecosystem, emphasizing the importance of creating, proposing, and capturing value for. It addresses the challenges of service innovation, service infusion, and digitalization that service firms can use

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Conference papers on the topic "Service firms"

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Sepulveda, Fabian L. "The Entrepreneurial Orientation of Rapidly Internationalizing Service: Firms and its Link to International Operations." In 18th Annual High Technology Small Firms Conference, HTSF 2010. University of Twente, 2010. http://dx.doi.org/10.3990/2.268475102.

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This paper studies the international entrepreneurial orientation of rapidly internationalizing services firms (RISFs) and its relationship to three of their foreign market activities. Using multiple case studies we explore the research question: How does the international entrepreneurial orientation of rapidly internationalizing service firms affect their foreign market entry, market penetration, and growth? We build on entrepreneurship and international services literature to develop our research question that leads to the advancement of seven propositions as a foundation for further research

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Dong, Jinshuo, Hadi Elzayn, Shahin Jabbari, Michael Kearns, and Zachary Schutzman. "Equilibrium Characterization for Data Acquisition Games." In Twenty-Eighth International Joint Conference on Artificial Intelligence {IJCAI-19}. International Joint Conferences on Artificial Intelligence Organization, 2019. http://dx.doi.org/10.24963/ijcai.2019/36.

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We study a game between two firms which each provide a service based on machine learning. The firms are presented with the opportunity to purchase a new corpus of data, which will allow them to potentially improve the quality of their products. The firms can decide whether or not they want to buy the data, as well as which learning model to build on that data. We demonstrate a reduction from this potentially complicated action space to a one-shot, two-action game in which each firm only decides whether or not to buy the data. The game admits several regimes which depend on the relative strengt

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Chen, Xiaole, Ke Fu, and Zhaowei Miao. "Decisions of competing firms with emissions consideration." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170315.

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Peng, Yong, Youakim Badr, and Frédérique Biennier. "A generic service system for knowledge-intensive service firms." In the International Conference. ACM Press, 2009. http://dx.doi.org/10.1145/1643823.1643901.

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Oki, Kazuhiro, Kentaro Watanabe, Ryosuke Chiba, and Yoshiki Shimomura. "A Method for Supporting Service Design Based on Multiple Domain Knowledge." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-29032.

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Recently, it has become increasingly important to provide customers with highly creative services to attain differentiation from competing firms. Fulfilling customer requirements with such creative service contents is an effective way to differentiate a firm’s services from those of its competitors. However, there have been few studies that directly support the creation of new service contents, e.g., service design support using information-processing technology for knowledge by the computer. It is valid for service providers to acquire creative service design solutions that fulfill customer r

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Zheng, Qinqin, and Zhiqiang Li. "Vertical restraints of multinational consulting firms in China." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530121.

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Hölttä-Otto, Katja, Victor Tang, and Kevin Otto. "Module Definition for Product-Service Systems." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70911.

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More and more manufacturing firms are transitioning to more serviced based offerings. It has been shown that a useful integrated bundle of services through a complimentary product can be a better business model than just adding support services to a product as tactical responses to customer needs. In order for companies to be able to define these integrated bundles in an efficient and systematic manner, a process is needed. In the paper we propose a new method to define modular services, ones that can be leveraged efficiently as driving entities, and which can be provided using several product

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Doreen, Inyo Nanyama, Githii Wainaina Michael, and Ombati Ogoro Thomas. "Antifragility Capabilities for Service Firms: A Bibliometric Analysis." In 16th International Operations Research Society of Eastern Africa Annual Conference. ORSEA Journal, 2025. https://doi.org/10.56279/orseaj.c2024.1.

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Antifragility is an emergent concept established in 2012 as an alternative to resilience and robustness. Since then, researchers have developed an interest in the concept that describes how firms can withstand disorders and attain higher performance when exposed to randomness. Service firms are significant to the economic growth of a society. However, these firms are susceptible to environmental turbulence due to service complexity and the inability to adapt to strong market fluctuations. The purpose of the study was to determine the research contributions, key research themes, and requisite c

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Laine, Kari. "Managing innovation for growth in high technology small firms." In 16th Annual High Technology Small Firms Conference, HTSF 2008. University of Twente, 2008. http://dx.doi.org/10.3990/2.268577723.

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This paper studies ways to support sustainable growth in high technology small firms by managing innovation. The paper examines technology based and knowledge intensive business service firms (KIBS) and their innovation management in Finland. The goal is to find at least one meaningful innovation process for a small KIBS firm that takes growth into consideration. In the paper incremental, radical, disruptive, open and systemic innovation are seen from small KIBS firm perspective a model that combines these types of innovation is presented. Two cases of small technology based small KIBS firms a

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Zhang, Wenhong, and Yapu Zhao. "Do Manufacturing Firms Benefit from Service Innovation? An Empirical Study of High-Tech Manufacturing Firms in China." In 2012 International Joint Conference on Service Sciences (IJCSS). IEEE, 2012. http://dx.doi.org/10.1109/ijcss.2012.59.

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Reports on the topic "Service firms"

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Blomstrom, Magnus, and Robert Lipsey. U.S. Firms in Latin American Service Industries. National Bureau of Economic Research, 1987. http://dx.doi.org/10.3386/w2307.

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Torres, Arturo, Fernando Santiago, Natalia Gras, Claudia De Fuentes, and Gabriela Dutrénit. Innovation and Productivity in the Service Sector: The Case of Mexico. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0006954.

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An extensive literature analyzes the determinants of research and development (R&D) and the impacts of R&D on firms' innovation performance and productivity. Because most available studies focus on manufacturing firms, very little is known about firms in the service sector. The gap is even more noticeable in the case of service firms in developing countries. Based on data from the latest available Mexican innovation survey, we explore the determinants of-including the barriers to-technological innovation and the impact of innovation on service firms' productivity in Mexico. Results fro

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Gallego, Juan Miguel, Rodrigo Taborda, and Hernando Gutiérrez. Innovation and Productivity in the Colombian Service Industry. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0006955.

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This paper presents the results of a study on the ways that innovation and productivity are connected in the Colombian manufacturing and service industry. Using data from the Manufacturing Innovation Survey (2007-2008) and the Service Innovation Survey (2008-2009), the paper addresses two main questions: first, whether patterns of innovations differ among manufacturing and services industries, and second, whether service firms innovate, and, if so, whether their innovation approach differs from that of manufacturing. The main findings are (1) that service firms engage in process innovation, bo

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Vargas, Fernando, Gustavo Crespi, and Ezequiel Tacsir. Innovation and Productivity in Services: Empirical Evidence from Latin America. Inter-American Development Bank, 2014. http://dx.doi.org/10.18235/0009215.

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This paper analyzes and compares the determinants of innovation in the service industry and its impact on labor productivity at the firm level in three countries of Latin America (Chile, Colombia, and Uruguay). The main findings show that, similar to what is observed in manufacturing industry, service firms that invest the most in innovation activities are more likely to introduce changes or improvements in their production process and/or product mix, and those firms that innovate have higher labor productivity than non-innovative firms. Size was found to be a less relevant determinant of inno

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Aboal, Diego, and Ezequiel Tacsir. Innovation and Productivity in Services and Manufacturing: The Role of ICT Investment. Inter-American Development Bank, 2015. http://dx.doi.org/10.18235/0011715.

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Several studies have highlighted information and communications technology (ICT) as a driver of firm productivity in developed countries. However, evidence of the impacts of ICT on services and manufacturing, particularly in developing countries, is scarce. This paper analyzes the determinants of investment in ICT at the firm level and how investments in ICT ultimately affect innovation and productivity in Uruguayan service firms compared to manufacturing firms. The results show that investments in ICT are subject to economies of scale to a greater degree than other types of investments. They

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Arias, Karla, Segundo Camino-Mogro, Mariana Weiss, et al. Measuring the Efficiency in Energy Distribution Firms in LAC: A Service Provision and Financial Performance Approach. Inter-American Development Bank, 2022. http://dx.doi.org/10.18235/0004547.

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This study identifies and analyzes the evolution of efficiency in providing services and in the financial performance of the LAC electricity distribution companies between 2014-2020. In addition, it examines firms characteristics that might be related to efficiencies, such as quality of service, corporate governance, firm size, and ownership. This paper uses a twostep procedure. First, it considers the efficiency levels and the total factor productivity (TFP) changes using the Malmquist index and breaks down the total change by relying on a nonparametric data envelopment analysis (DEA) approac

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Vlaicu, Razvan. Research Insights: What Are the Impacts of Bank Branch Closures on Local Firms? Inter-American Development Bank, 2024. https://doi.org/10.18235/0013282.

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As several major banks in Latin America have reduced their branch networks in recent years, many firms have lost access to their local bank. Bank branch closures result in a reduction in firm establishments with active operations from 1.2% initially to 8.1% within 4-7 years, a 0.5 decline in weekly hours of formal employment, and a compression of the real wage distribution. Micro firms, trade and service firms, and agricultural firms are found to be the most vulnerable.

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Aboal, Diego, Paula Garda, Bibiana Lanzilotta, and Marcelo Perera. Firm Size, Knowledge Intensity and Employment Generation: The Microeconometric Evidence for the Service Sector in Uruguay. Inter-American Development Bank, 2011. http://dx.doi.org/10.18235/0008971.

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The employment impact of innovation in the heterogeneous universe of services was studied using data from the 2004-2009 Uruguayan service innovation surveys. The empirical evidence shows that the impact of product innovation on employment is positive, while process innovation appears to have no effect. The effect varies according to the skill level of the labor force, across sectors, and the type of innovation strategy pursued by firms. Process innovation activities tend to substitute low-skilled jobs with higher-skilled jobs, while product innovation allows for more gains in efficiency in the

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Vargas, Fernando, Alejandro Rasteletti, and Gustavo Crespi. Productivity in Services in Latin America and the Caribbean. Inter-American Development Bank, 2014. http://dx.doi.org/10.18235/0006983.

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This paper studies productivity in Latin America and the Caribbean, with an emphasis on the service sector. It shows that the low levels of productivity observed in the region are not only a consequence of low productivity at the firm level, but also of misallocation of workers across firms. These problems are more severe in services than in manufacturing. We also found that the determinants of productivity and employment growth at the firm level are different in manufacturing and services. Furthermore, results suggest that institutional factors might be important for determining productivity

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Moreno, Neil Irwin. The Role of Services in Global Value Chains: Assessing the Servicification of Philippine Manufacturing Industries. Philippine Institute for Development Studies, 2024. https://doi.org/10.62986/dp2024.39.

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The emergence of global value chains (GVCs) in recent years has highlighted the increasing reliance of manufacturing industries on services. Manufacturing firms have intensively used service inputs, performed in-house service activities, and sold services embedded in or bundled with goods. Considered a services economy, the Philippines could leverage services to develop a competitive manufacturing sector and strengthen GVC integration. This study assessed the servicification of the Philippine manufacturing sector in the context of trade and GVCs. Using trade in value added data, evidence shows

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