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Books on the topic 'Service firms'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Royston, Greenwood, and Suddaby Roy, eds. Professional service firms. Elsevier JAI, 2006.

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2

Cooper, Irving M. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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3

United States. Small Business Administration. Office of Business Development, ed. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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4

Schulze-Borges, Felix. Performance in Professional Service Firms. Gabler, 2011. http://dx.doi.org/10.1007/978-3-8349-6167-9.

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5

Gehring, Maximilian. Unternehmensreputation und Professional Service Firms. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-14615-3.

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6

Schulze-Borges, Felix. Performance in Professional Service Firms. Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2011.

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7

Klimkeit, Dirk, Pengji Wang, and Huiping Zhang. International Management in Service Firms. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-50345-0.

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8

Kühn, Christopher John. Corporate Entrepreneurship in Professional Service Firms. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-11629-3.

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9

Kaiser, Stephan, and Max Josef Ringlstetter. Strategic Management of Professional Service Firms. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-16063-9.

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10

Günther, Andreas B. Entrepreneurial Strategies of Professional Service Firms. Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-658-24091-2.

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11

Gillmann, Jan-Philipp. Performance Measurement in Professional Service Firms. Deutscher Universitätsverlag, 2002. http://dx.doi.org/10.1007/978-3-663-11015-6.

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12

Prat, Mireia. Sales Negotiations in Professional Service Firms. Springer Fachmedien Wiesbaden, 2014. http://dx.doi.org/10.1007/978-3-658-04499-2.

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13

United States. Small Business Administration. Office of Business Development, ed. Business plan for small service firms. The Office, 1986.

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14

Bryson, J. R. Business service firms, service space and the management of change. ESRC Centre for Business Research, 1997.

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15

Schramböhmer, Marius. Business Model Innovation & Professional Service Firms. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-36397-0.

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16

L, McLafferty Sara, ed. Location strategies for retail and service firms. Lexington Books, 1987.

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17

Pitt, Leyland F. Does corporate entrepreneurshipinfluence innovation in service firms? Henley Management College, 1996.

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18

O'Hanlon, Fionnuala E. Reducing buyer uncertainty in professional service firms. The Author), 1994.

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19

O'Malley, Shaun F. Price Waterhouse: 100 years of service in the United States. Newcomen Society of the United States, 1990.

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20

O'Malley, Shaun F. Price Waterhouse: 100 years of service in the United States. Newcomen Society of the United States, 1991.

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21

Segal-Horn, Susan. The logic of international growth for service firms. Cranfield School of Management, 1992.

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22

Kennedy, Aileen. Factors influencing foreign market entry choice: Service firms. University College Dublin (Centre for Quality & Services Management), 1996.

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23

Caruana, Albert. The impact of service reliability on key performance criteria in service firms. The Management College, 1994.

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24

Vandenbosch, Mark B. A business-level decision model for product-service firms. Western Business School, University of Western Ontario, 1995.

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25

Greenwood, Royston, and Roy Suddaby, eds. Professional Service Firms. Emerald Group Publishing Limited, 2006. http://dx.doi.org/10.1016/s0733-558x(2006)24.

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26

McDougald, Megan. Professional Service Firms. Emerald Publishing Limited, 2006.

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27

Professional service firms. Elsevier JAI, 2007.

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28

Multinational service firms. Routledge, 1989.

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29

Professional Service Firms. Emerald Publishing Limited, 2006.

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30

Barratt, Michael, and Bob Hinings. Service Innovation in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.16.

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Service innovation in Professional Service Firms involves the development and use of new practices by professionals. In the face of increasing competition and the rapid pace of technology development service innovation is of increasing importance for these firms. Despite these developments, there has been little discussion of innovation in the Professional Service Firm (PSF) literature. The emphasis has been on change and knowledge management with little recognition as to how these are related to innovation. In this chapter, the authors review the PSF literature and recent developments on serv

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31

Roberts, Joanne. Multinational Business Service Firms. Taylor & Francis Group, 2018.

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32

Hinings, Bob, Daniel Muzio, Joseph Broschak, and Laura Empson. Researching Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.1.

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The chapter begins by examining the significance of Professional Service Firms (PSFs) in terms of their scale and significance from an economic and societal perspective, and the insights they offer for academic theory. The authors examine how PSFs have remained “in the shadows,” in terms of their visibility within the economy and within scholarly research, and how and why that situation is changing. The chapter discusses “what exactly is a Professional Service Firm?” and highlights four defining characteristics relating to: customization, knowledge, governance, and identity, which frame this d

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33

Roberts, Joanne. Multinational Business Service Firms. Routledge, 2018. http://dx.doi.org/10.4324/9780429450723.

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34

Reihlen, Markus, and Andreas Werr. Entrepreneurship and Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.17.

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Research on entrepreneurship in professional services is rather limited. The authors argue that one reason why the two fields of professional services and entrepreneurship have operated in isolation rather than in mutual interaction is an inherent contradiction between the very ideas of entrepreneurship and professionalism. The perspective on entrepreneurship for this chapter is rather broad, focusing on new venture management and renewal in Professional Service Firms as well as embracing aspects such as learning, innovation, and institutional change. The chapter reviews previous work on entre

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35

Sherer, Peter D., and Huseyin Leblebici. Governance in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.10.

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This chapter synthesizes and extends the literature on governance in Professional Service Firms (PSFs). It discusses four foundational theoretical perspectives on governance in PSFs: the agency, the partnership/partnership ethos, the stakeholder, and the trustee perspective. The authors argue these perspectives speak to structural or cultural views of governance, but they leave unanswered critical issues. Given the state of the literature, they argue for going beyond these foundational perspectives. They take a legal normative view of governance, defined as the legal and non-legal rules, norms

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36

Alvesson, Mats, Dan Karreman, and Kate Sullivan. Professional Service Firms and Identity. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.18.

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This chapter examines the relationship between individual and organizational identity in PSFs and the significant but tenuous nature of elite identity in this context. The authors identify four main identity-related issues for management control in PSFs: autonomy/conformity tensions, the client conundrum, ambiguity saturation, and intangibility. They explore three main modes of identity-focused control in PSFs: positive image, homogenization of the workforce, and anxiety-regulation. The chapter examines contemporary challenges to elite identities and the increasing critique of concepts of prof

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37

Morgan, Glenn, and Mehdi Boussebaa. Internationalization of Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.5.

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This chapter examines the internationalization of Professional Service Firms (PSFs), outlining its drivers, varying forms, and organizational implications. It argues that conventional internationalization theory does not apply straightforwardly to PSFs. The authors identify three key sources of PSF distinctiveness—governance, clients, and knowledge—and show how these generate not only differences between PSFs and other types of organizations but also heterogeneity amongst PSFs themselves. Based on this, four different forms of PSF internationalization are identified—network, project, federal,

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38

Saks, Mike, and Daniel Muzio. Professions and Professional Service Firms. Taylor & Francis Group, 2020.

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39

Broschak, Joseph. Client Relationships in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.4.

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This chapter reviews the research literature on professional service firm–client relationships. Client relationships are a defining feature of professional service firms, but are also critical strategic assets and an indicator of the market strategy of professional service firms. To assess the state of knowledge about client relationships the chapter is organized around three themes. First is the different ways that professional service firm–client relationships have been characterized and how this shapes researchers’ assumptions about and focus on client relationships. Second, it examines the

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40

Leading firms: How great professional service firms succeed and how your firm can too. 2013.

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41

Kuhlman, David. Leading Firms: How Great Professional Service Firms Succeed and How Your Firm Can Too. SelectBooks, Incorporated, 2013.

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42

Somaya, Deepak, and John Mawdsley. Strategy and Strategic Alignment in Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.12.

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This chapter reviews the strategic management choices that are central to Professional Service Firms (PSFs), which in turn undergird their competitive advantage and long-run performance. The first part of the chapter focuses on human capital as a critical resource for PSFs, and explores different ways in which firm value is created by attracting, developing, configuring, and leveraging human capital. Further, it is critical that PSFs’ human capital be aligned with and harnessed to the firm’s objectives, which naturally raises issues related to motivating professionals, the sharing of economic

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43

Interkulturelles Personalmanagement bei Professional Service Firms. DUV, 2007. http://dx.doi.org/10.1007/978-3-8350-5426-4.

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44

Erickson, Jerry. 1992 Directory of Contract Service Firms. 2nd ed. Contract Engineering Pubns, 1992.

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45

Erickson, Jan. 1990 Directory of Contract Service Firms. Contract Engineering Pubns, 1990.

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46

Enderwick, Peter, ed. Multinational Service Firms (RLE International Business). Routledge, 2013. http://dx.doi.org/10.4324/9780203077788.

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47

Oxford Handbook of Professional Service Firms. Oxford University Press, 2015.

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48

Strategic management of professional service firms. Handelshøjskolens forlag, 1997.

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49

Multinational Service Firms (RLE International Business). Taylor & Francis Group, 2012.

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50

Multinational Service Firms (Rle International Business). Routledge, 2013.

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