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Dissertations / Theses on the topic 'Service firms'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Brennwald, Alex. "Governance in Professional Service Firms." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/02605269002/$FILE/02605269002.pdf.

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2

Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emp

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3

Macau, Flávio Romero. "Knowledge effect on firm performance in manufacturing and service firms." reponame:Repositório Institucional do FGV, 2010. http://hdl.handle.net/10438/4509.

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Made available in DSpace on 2010-04-20T20:08:18Z (GMT). No. of bitstreams: 1 71060100673.pdf: 1601609 bytes, checksum: 31f973657537b212d880f0ceff09e830 (MD5) Previous issue date: 2010-03-02T00:00:00Z<br>This thesis seeks to examine the difference between manufacturing and service firms with respect to the effects of knowledge on performance, and the influence of market turbulence in this relationship. Empirical data, resulting from a survey, was collected from more than 1,206 firms, involving several sectors. Two samples were analyzed, one with 334 manufacturing and other with 509 service

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4

Yang, Fan Fiona. "Understanding the uneven growth of service industries in China state, market and the changing geography of consulting services /." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38856359.

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5

Demarmels, Claudio. "Integriertes Personalmanagement in Professional Service Firms." St. Gallen, 2009. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/03859204101/$FILE/03859204101.pdf.

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6

Almaw, Tefera Chalachew, and Felix Nilsson. "MARKET ENTRY MODES OF INTERNATIONAL SERVICE FIRMS." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28571.

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7

Levitt, Benjamin (Benjamin P. ). "Product service transformation in product-centric firms." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90716.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 95-97).<br>In slow or no-growth economies, firms cannot rely solely on recurring business from large, core customers who often delay or cancel capital investments in belt-tightening times. To achieve growth, firms must lever domain knowledge to expand business markets to find new customers. A core method to accomplish this expansion is through service mo

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8

Whang, Eunyoung. "Profitability Ratio Analysis for Professional Service Firms." Diss., Temple University Libraries, 2010. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/104035.

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Business Administration/Accounting<br>Ph.D.<br>The DuPont analysis is one of the most commonly used financial analysis tools for traditional businesses. It disaggregates return on equity (ROE) into profit margin (PM), asset turnover (ATO), and leverage (LEV) thereby providing value-relevant information relative to aggregated profitability. In this paper, I extend the use of the DuPont model to the professional service industry. The professional service industry has recently become one of the fastest growing segments driving the U.S. economy (USITC 2009, U.S. Census Bureau of Economic Analysis

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9

Gaughan, Patrick H. "The International Diversification of Professional Service Firms: The Case of U.S. Law Firms." Cleveland State University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=csu1431259487.

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10

Majkgård, Anders. "Experiential knowledge in the internationalization process of service firms /." Uppsala, Sweden : Dept. of Business Studies, Uppsala University, 1998. http://lcweb.loc.gov/catdir/toc/98-131687.html.

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11

Yang, Fan Fiona, and 楊帆. "Understanding the uneven growth of service industries in China: state, market and the changing geography ofconsulting services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B38856359.

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12

Larsson, Josephine, and Frida Hermansson. "The Service Branding Model : Small Service Firms' Approach to Building Brand Equity." Thesis, Jönköping University, JIBS, Business Administration, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-127.

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<p>Problem: The growth of the service industry has led to increased competition, and branding has become a tool for gaining competitive advantages. Because services are essentially intangible, the branding of services is important and different from the branding of products. A strong brand offers many advantages in the service industry and when evaluating the strength of the brand, the concept of brand equity is used. As no in-depth research has been conducted to explore how small service firms operate to create brand equity, we have set out to investigate how this is done in the everyday work

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13

Venkatraman, Rajagopal. "Role of design service firms in product innovation." Link to electronic thesis, 2005. http://www.wpi.edu/Pubs/ETD/Available/etd-010406-181802/.

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14

Flodin, Ellen, and Frida Jansson. "Service Firms in an Early stage of Internationalization." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-21570.

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Purpose The aim of this study is to explore, describe and analyze how service firms overcome barriers of internationalization at an early stage. Thus, this study is aiming to increase a better understanding of what kind of preconditions these firms have in the very early stages of internationalization. Methodology This research has been based on qualitative case study and abductive approach. We wanted to pursue this research strategy since we were aiming to receive an in-depth understanding of service firms’ early internationalization process. A delimitation we further have applied in this stu

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15

Carlborg, Per. "On Service Innovation and Realization in Manufacturing Firms." Doctoral thesis, Linköpings universitet, Industriell ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-117965.

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Service innovation is increasingly becoming a basis for manufacturing firms to reach and sustain competitive advantages. While traditional product innovation typically includes how new technology can be utilized in new products, service innovation spans a broader area that is not exclusively focused on new technology, but rather how resources can be developed into value propositions and then integrated in the customer’s process in order to support customer value creation through realization. However, manufacturing firms that infuse services struggle with service innovation; this becomes especi

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16

Venkatraman, Rajagopal. "Role of design service firms in product innovation." Digital WPI, 2006. https://digitalcommons.wpi.edu/etd-theses/4.

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This thesis examines how the services of design firms, which belong to the category of service sector called Knowledge Intensive Business Services (KIBS), contribute to the innovation in the product firms. In this study, I have examined the role played by the design firm IDEO, in the product innovation of a start-up technology firm, a matured technology firm and a matured consumer product firm. The services provided by IDEO satisfy different needs of the product firms in their product innovation. The services of the design firm is useful in showcasing the technology to attract more funding for

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17

Cuthbert, Rachel Catherine. "The information requirements for complex engineering service contracts." Thesis, University of Cambridge, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.648305.

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18

Hägg, Gustav, and Niklas Jonsson. "Brand building activities in Small Service Firms: A Qualitative Study on Swedish Real Estate Firms." Thesis, Halmstad University, School of Business and Engineering (SET), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-5220.

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<p><em>Brand building is a highly researched phenomenon when it comes to large enterprises in product oriented industries. However, when it comes to small firms and especially the service industry branding is a relatively new topic. This article explores the field of small service firms and their efforts in building their brand. The starting point rests on the creation of an organizational identity which is the values and beliefs that concurrently creates the foundation for the firm´s internal procedures. The purpose of this study is to get an understanding on how small service firms build the

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19

Nikolova, Natalia. "The client consultant relationship in professional business service firms." Köln Kölner Wiss.-Verl, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2922564&prov=M&dok_var=1&dok_ext=htm.

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20

Nikolova, Natalia. "The client-consultant relationship in professional business service firms /." Köln : Kölner Wiss.-Verl, 2007. http://deposit.d-nb.de/cgi-bin/dokserv?id=2922564&prov=M&dok_var=1&dok_ext=htm.

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21

HEMAIS, MARCUS WILCOX. "INTERNAL MARKETING IN BRAZIL: CASE STUDIES OF SERVICE FIRMS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2005. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=6511@1.

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COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR<br>O marketing interno é um conceito que surgiu pela preocupação das empresas em manter um alto grau de consistência na entrega de seus serviços. O fato do pessoal de contato se envolver diretamente com os consumidores no ato da venda, tornou essencial que eles sempre fossem capazes de atender às necessidades dos clientes. Portanto, a valorização dos funcionários e seu uso como meio de se atingir metas estratégicas são os principais objetivos do marketing interno. No Brasil, são escassos os estudos sobre este tema e as poucas

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22

Espinosa, Vasconcelos Fernando (Francisco Fernando). "An exploration of architectural innovation in professional service firms." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42353.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.<br>Includes bibliographical references (leaves 103-105).<br>Architectural innovation is achieved using architectural knowledge to reconfigure an established system to link together components in a new way that provides a competitive advantage. Components in professional service firms are the expertise areas in which the firms have developed proficiency or those in which they plan to develop it. Competitive advantage in professional service firms is related to the capacity of the firm to add contin

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23

Kuusisto, Jari Heikki. "The determinants of service capability in small manufacturing firms." Thesis, Kingston University, 2000. http://eprints.kingston.ac.uk/20653/.

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The service component of manufacturing activities has largely been neglected. Small firms are of particular interest because services are often seen as especially critical in establishing their competitive advantage. Drawing on data from face-to-face interviews with the owner-managers of Finnish and UK small printing firms and their employees and professional print buyers, this study addresses the earlier neglect by offering a theorised analysis of service capability in printing firms, that is the role and scope of the services within the manufacturing context as mediated through customer-firm

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24

Kühnel, Stephan. "Wissensorganisation in Professional Service Firms Perspektiven aus der Wirtschaftsprüfung /." [S.l. : s.n.], 2004. http://www.unisg.ch/www/edis.nsf/7acbc805e9219074c1256d28004777d9/83463f6350db4fdfc1256e4b006bfde3?OpenDocument&Highlight=2,k%C3%BChnel,stephan.

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25

Khoo, Chow Huat Winston. "Internationalisation of private healthcare firms from Singapore." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/internationalisation-of-private-healthcare-firms-from-singapore(9ace1d62-009a-4a79-b23e-183d16984cd3).html.

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This research studies the phenomena of hospital groups expanding beyond their home country by setting up operations in less developed countries, and patients travelling out of their country for healthcare services, by looking at the internationalisation of private healthcare firms from Singapore. The research helps to address a gap in the literature as there is a lack of firm-level research on internationalisation of healthcare firms, and even more so for firms from Southeast Asia. For practitioners, the research offers a better understanding of the internationalisation strategies and choices

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26

Kegel, Jakob. "Knowledge in Professional Service Firms : Perceptions among auditors in Malta." Thesis, Jönköping University, JIBS, Business Administration, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-636.

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<p>Background: In the last decade the interest in the “knowledge economy”has grown both in the popular press and in academia. Peter Drucker is arguing that today ”knowledge is the only meaningful resource…”. Professional Service Firms (PSF) is a group of heterogeneous companies more knowledge intensive than most organizations. </p><p>Problem: Even though all PSFs are dependent on knowledge as their main factor of production, this dependence varies with firm type. In pursuit of higher margins amid strong competition and increasing regulation many audit firms in Malta are moving away from proced

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27

Caruana, Albert. "The excellence-market orientation link : some consequences for service firms." Thesis, Brunel University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.239019.

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28

Dong, Ming. "Capability Development of Chinese Service Firms : The Case of IT and Business Process Outsourcing Service Providers." Thesis, University of Brighton, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.523433.

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29

Tooke, Samantha Jane. "Rubbish work : environmental service firms and the transformation of public service employment in British local government." Thesis, London South Bank University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264866.

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30

Luescher, Jan. "Methods for Knowledge Sharing in Professional Service Firms A Critical Evaluation /." St. Gallen, 2006. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/01652221002/$FILE/01652221002.pdf.

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31

Cruz, Albert P. "Knowledge sharing and competitiveness of professional service firms: A case study." WALDEN UNIVERSITY, 2012. http://pqdtopen.proquest.com/#viewpdf?dispub=3453107.

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32

Karlsson, Ted. "Internal corporate brand building : case studies of three Swedish service firms /." Luleå : Luleå University of Technology, 2006. http://epubl.ltu.se/1402-1757/2006/68/.

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33

Dungen, Thomas von. "Teamproduktion in professional service firms Organisationswandel und die Auswirkungen leistungsorientierter Anreizsysteme." München Mering Hampp, 2007. http://deposit.d-nb.de/cgi-bin/dokserv?id=2991786&prov=M&dok_var=1&dok_ext=htm.

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34

Laperrière, Anika. "The Internationalization of Small Professional Service Firms: An Organizational Learning Perspective." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/23795.

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The purpose of this study is to examine how the internationalization process in small firms impacts their resource base renewal. The relationships between organizational learning, dynamic capabilities, operational capabilities and resources are empirically examined to determine the impact of internationalization on changes to the firm’s resource base. The empirical analysis follows a multiple case study research methodology and is based on in depth case studies of four internationalized professional service firms in Ontario. Cases include born-global and born-again global firms, exemplifying b

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35

Jewell, Carol A. "A typology of construction professional service firms : a consulting engineering perspective." Thesis, University of Reading, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.553110.

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Construction professional services (CPS) make an important contribution to the UK economy through overseas trade. They have recorded a positive balance for at least a decade, yet the way CPS companies operate overseas is not well understood. Many CPS firms have globalised and changed their organizational structure, intra-organisation co-ordination, and business strategies. They operate in rapidly changing environment which has become more complex with greater foreign ownership, different forms of procurement, and the greater use of joint venturing. Globalization continues to transform the mann

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36

Lu, S. L. "A theory of innovation in small knowledge-intensive professional service firms." Thesis, University of Salford, 2005. http://usir.salford.ac.uk/14873/.

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Performance improvement in the construction industry is significantly influenced by the innovation performance of small construction knowledge-intensive professional service firms (SCKIPSFs). There is thus an urgent need to better understand the nature and process of innovation in such firms. The prevailing innovation literature is generally not appropriate for SCKIPSFs, as it tends to focus on large, manufacturing-based firms operating in 'non-project based' environments; rather than small, service-based firms operating in multiple, fluid 'project based' environments. A knowledge-based innova

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37

Negru, Adela, and Yuliya Mazhyrina. "Internationalization of service firms : Case study of Swedbank and SEB Bank." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-18061.

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Rapid internationalization of economic activities takes an important place in the last decades in the world economy. Services make a huge contribution to the international trade and their expansion grows constantly. It is very important nowadays to investigate the internationalization process of business service firms, their motivations and modes of entering into the new unexplored market. Moreover, correct choice of entry mode and evaluation of the incentives can affect the firm’s performance and the duration of the presence in a foreign market. It is also very important to understand the imp

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38

Cruz, Albert P. "Knowledge sharing and competitiveness of professional service firms: A case study." ScholarWorks, 2011. https://scholarworks.waldenu.edu/dissertations/903.

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The problem addressed in this study is that little action is taken to create the social aspects and social value of knowledge-sharing culture within organizations. There is a need for increased understanding of the behavioral side of knowledge management. The purpose of this study was to focus on knowledge sharing from a behavioral perspective. Knowledge management is defined as the accumulation, protection, and leverage of knowledge. This research study investigated the relationship between knowledge sharing and competitiveness and approached the field of knowledge management from the organiz

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39

Mostaghel, Rana. "Integrated Supply Chain Strategy, CompetitionCapabilities and Firm Performance : Investigating adoption of enterprise systems within Swedish service firms." Doctoral thesis, Luleå University of Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-15956.

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40

Smith-Eckhardt, Stephanie [Verfasser], and Jörn Hendrich [Akademischer Betreuer] Block. "Managing service innovation: How firms can benefit from new services / Stephanie Smith-Eckhardt ; Betreuer: Jörn Hendrich Block." Trier : Universität Trier, 2015. http://d-nb.info/1197734295/34.

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41

Ekholm, Johanna, and Sarah Blomberg. "Internationalisering av tjänsteföretag : En undersökning av svenska träningskedjors internationalisering." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-19726.

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The study aims to investigate Swedish fitness companies positioning and strategic choices when internationalising in the Scandinavian countries and what has influenced this choice. Furthermore, the corporate risk and what obstacles they encountered will be examined. The study was conducted as a qualitative study with a deductive approach. The results are based mainly on primary data from interviews, as well as secondary data. The fitness companies’ choice of strategy in internationalisation depends largely on its concept and positioning. The main obstacles in the internationalisation process a

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42

Mostaghel, Rana. "Integrated supply chain strategy, competition capabilities and firm performance : investigating adoption of enterprise systems within Swedish service firms /." Luleå : Department of Business Administration and Social Science, Division of Industrial Marketing, Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3378581.

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43

Puttfarken, Wolf-Alexis. "The Role of Social Capital in Retaining Professionals in Professional Service Firms." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/05600440001/$FILE/05600440001.pdf.

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44

Ajakaiye, Ojo Iseghohime. "The Role of Logistics Service Providers in the Logistics Firms' Supply Chain." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18576.

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Competition amongst companies in the global market has resulted in increased production of goods and services. Enterprises are now faced with the challenges of shipments of raw materials, spare parts from vendors, and the finished goods to consumers. Logistics companies are springing up to tackle transportation and other logistics problems. There are various logistics companies such as logistics intermediaries, carriers and third party logistics service providers in the market which are in one way or the other competing and at the same time cooperating within the supply chain in order to fulfi

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45

Kriegmeier, Jochen Ralph. "Professional Service Firms : Koordination im Spannungsfeld von globaler Integration und lokaler Differenzierung /." [S.l. : s.n.], 2003. http://www.gbv.de/dms/zbw/373230885.pdf.

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46

ASZTALOS, RICHARD, and MATHIAS GIERTZ. "Market Orientation in Professional Service Firms : A Framework for Market Oriented Practices." Thesis, KTH, Industriell marknadsföring, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-153775.

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This report combines theoretical and empirical findings to create a holistic framework for market oriented practices within professional service firms. Changes in the business environment of technology consultancy firms, has developed a need to adopt more structured procedures in assessing the market place and in responding, both through external activities as well as through internal optimization. An assumption was made that the market orientation concept was of relevance in addressing this need. A qualitative empirical investigation was conducted at a large professional service firm mainly o

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47

Tschida, Markus H. "The impact of market orientation on the performance of professional service firms." Thesis, University of East Anglia, 2010. https://ueaeprints.uea.ac.uk/10589/.

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Market orientation theory is an integral and well established part of international marketing literature. The basic notion is that market oriented companies outperform organisations with a lower market orientation. Although many scholars agree with this concept and have provided empirical evidence to support it, there still remain a number of question marks regarding the implementation of market orientation, its impact and conceptualisation in a professional service firm environment, and its interrelations with knowledge management. A mixed method approach, characterised by a sequential explan

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48

"Product-Service Bundling in Manufacturing Firms." Doctoral diss., 2018. http://hdl.handle.net/2286/R.I.48467.

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abstract: Most advanced economies have evolved into service economies with the majority of their activity and jobs being in the service sector. The manufacturing sector is also going through a similar shift towards services. Manufacturers are increasingly complementing their products with new services in order to satisfy a broader array of customer needs and increase the value of their offerings. This shift has offered significant opportunities to the sector and the success of major firms such as IBM, Caterpillar, and Rolls-Royce in competing through services has been remarkable. Despite the

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49

Vandenbosch, Mark B. "Strategic positioning in product-service firms." Thesis, 1991. http://hdl.handle.net/2429/3045.

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This dissertation consists of three essays related to positioning issues in product-service firms. A product-service firm is defined as a company which is responsible for providing both the physical product and the associated services of an offering. This situation is typical of many companies manufacturing industrial and commercial products. The first essay develops a game theoretic analysis of two firms competing in a two-dimensional product market. Firms compete on price and both product dimensions. Models in corporating alternative differentiation assumptions (vertical, horizontal, a

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50

Lee, Chung-Yuan, and 李宗原. "Service Firm’s Entry Mode on Foreign Market：An Empirical Study of the Taiwanese Service Firms in Mainland Chain." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/61931843421515526759.

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碩士<br>銘傳大學<br>國際企業學系碩士班<br>91<br>This study explores critical influencing factors of entry mode of Taiwanese Service Firms in Mainland Chain. By applying Logistic Regression Model, 42 firms are empirically analyzed. Findings of this research indicate that firm size; firm’s familiarity with Mainland Chain and service’s inseparability are significantly and positively correlated with high involvement entry mode. Firm’s perceived risk of Mainland Chain is significantly and positively correlated with low involvement entry mode.

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