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Journal articles on the topic 'Service firms'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Rehman, Junaid, Igor Hawryszkiewycz, Osama Sohaib, and Fatuma Namisango. "Deriving Intellectual Capital Bottom-Line in Professional Service Firms." International Journal of Knowledge Management 17, no. 2 (2021): 104–29. http://dx.doi.org/10.4018/ijkm.2021040105.

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The contribution of professional service firms (PSFs) has always been phenomenal in the knowledge economies. Given the ever-increasing focus on achieving knowledge-based trans-formations, the effectiveness of these firms is highly attributed to the knowledge capabilities embedded in their staff and how efficiently they are utilized in firm's optimal benefit. In view of growing services sector, it is vital for these firms to implement high performance work practices (HPWPs) so as to maintain high-quality services and meet competing client needs. However, the systematic implementation of these p

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DOLFSMA, WILFRED. "THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY." International Journal of Innovation Management 08, no. 03 (2004): 319–37. http://dx.doi.org/10.1142/s1363919604001088.

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Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms' innovation efforts. These points are related to issues of appropriability of the

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Sakas, Damianos P., Nikolaos T. Giannakopoulos, Nikos Kanellos, Christos Christopoulos, and Kanellos S. Toudas. "Determining Factors for Supply Chain Services Provider Selection and Long-Term Relationship Maintenance: Evidence from Greece." Logistics 7, no. 4 (2023): 73. http://dx.doi.org/10.3390/logistics7040073.

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Background: Due to increased globalization and its subsequent rise in competitiveness, the role of supply chain services (3PL) in managing logistics, reducing operational and non-operational costs, and managing customer and supplier relationships, have become of utmost importance. Customer-centric production has led to the development of a close relationship between production processes. Amidst all this, the demand for logistic services has dramatically increased, thus putting more pressure on firms for enhanced operational results, and leading to the outsourcing of their internal and external

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Kim, Dong-bae, and Jisung Park. "The Exploratory Study for Korean Firms’ Restructuring Pay System: Using Workplace Innovation Special Issue Datasets." Korean Academy of Organization and Management 47, no. 2 (2023): 79–111. http://dx.doi.org/10.36459/jom.2023.47.2.79.

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This study investigates Korean firms’ the states of pay system and the restructuring of it by collecting data as the key trends in the current society. The analytical findings of 1,494 firms collected by Korea Labor and Employment Service showed that three among ten firms got the government consulting services for restructuring pay system and seven among them actually reformed their pay systems. More specifically, the bigger firms, manufacturing firms, and firms with unions tended to get the consulting services for restructuring pay system, but financial service firms were the least. In additi

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Mbate Ng’ang’a, Simon, and Dr Mutonyi Gerald Peter. "Service Delivery Strategies Influencing Service Provision by Private Security Firms in Nyeri County, Kenya." International Journal of Advanced Multidisciplinary Research and Studies 5, no. 2 (2025): 1755–64. https://doi.org/10.62225/2583049x.2025.5.2.4055.

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Private security companies have distinct market-driven motivations to ensure effectiveness and efficiency in providing security services to their customers. The current study sought to investigate examined the service delivery strategies influencing service provision by private security. And was anchored on the SERVQUAL Model and used the descriptive survey research design. The target population consisted of the managers and customers of private security firms operating in Nyeri County. A sample of 44 managers and 384 customers was used. Data was collected using questionnaires and an interview

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Jouny-Rivier, Elodie, Javier Reynoso, and Bo Edvardsson. "Determinants of services co-creation with business customers." Journal of Services Marketing 31, no. 2 (2017): 85–103. http://dx.doi.org/10.1108/jsm-01-2016-0001.

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Purpose This paper aims to identify and analyze factors that determine firms’ commitment to co-create new services with business customers. Design/methodology/approach A quantitative study based on a scenario method, involving an online survey of French service companies, reveals the determinants of commitment to service co-creation. Findings Customer benefits and organizational sacrifices, as well as firm-related factors (specialization, partners’ involvement and innovativeness) correlate with firms’ commitment to co-create new services. The proposed, empirically grounded model details factor

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Keaveney, Susan M. "Customer Switching Behavior in Service Industries: An Exploratory Study." Journal of Marketing 59, no. 2 (1995): 71–82. http://dx.doi.org/10.1177/002224299505900206.

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Customer switching behavior damages market share and profitability of service firms yet has remained virtually unexplored in the marketing literature. The author reports results of a critical incident study conducted among more than 500 service customers. The research identifies more than 800 critical behaviors of service firms that caused customers to switch services. Customers’ reasons for switching services were classified into eight general categories. The author then discusses implications for further model development and offers recommendations for managers of service firms.

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Du Plessis, T. "Information and Knowledge Management at South African Law Firms." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 14, no. 4 (2017): 232. http://dx.doi.org/10.17159/1727-3781/2011/v14i4a2589.

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Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management

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9

AAS, TOR HELGE, KARL JOACHIM BREUNIG, KATJA MARIA HYDLE, and PER EGIL PEDERSEN. "INNOVATION MANAGEMENT PRACTICES IN PRODUCTION-INTENSIVE SERVICE FIRMS." International Journal of Innovation Management 19, no. 05 (2015): 1550055. http://dx.doi.org/10.1142/s1363919615500553.

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This paper posits that innovation management practices are contingent upon the type of industry, and examines the innovation management practices in a distinctive set of service firms: production-intensive service firms. Production-intensive services are standardised services produced at a large scale. These services have received little attention from prior comprehensive qualitative innovation management practices research. The examination in this paper is based on in-depth interviews with 21 key-employees in five large Scandinavian production-intensive service firms. The results revealed a n

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Hung, Hoang Trong. "SERVICE-ORIENTED HUMAN RESOURCE PRACTICES: A COMPARATIVE STUDY BETWEEN LOCAL AND FOREIGN FIRMS IN VIETNAM." Hue University Journal of Science: Economics and Development 128, no. 5C (2019): 141. http://dx.doi.org/10.26459/hueuni-jed.v128i5c.5149.

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<p><strong>Abstract: </strong>As a result of its economic reform policies, Vietnam has emerged as an attractive country for foreign direct investment, especially in numerous service sectors such as banking and financial services, hospitality and retailing. The presence and operations of foreign service firms have also raised growing concerns regarding the competitive position of local service firms. However, after more than 30 years of the Doi Moi, little is known about whether there are differences in the service-oriented human resource practices within local and foreign ser

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Cheng, Ting-Wong, Kuo-Liang Wang, and Chih-Chiang Weng. "A Study of Technical Efficiencies of CPA Firms in Taiwan." Review of Pacific Basin Financial Markets and Policies 03, no. 01 (2000): 27–44. http://dx.doi.org/10.1142/s0219091500000030.

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This paper uses DEA to assess the technical efficiencies of CPA firms, and applies the Tobit censored regression model to examine the relationship between technical efficiency and firm-specific characteristics. The results show that in 1994, Taiwan's CPA firms could have reduced inputs by 27.8 percent, on average, and still have produced the same level of services. In addition, a firm's size, age, service concentration, CPA-to-employee ratio and training expenditure per employee have positive impacts on its efficiency, and the firms with branches are less efficient than those without any branc

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Kraus, Sascha, Søren H. Jensen, and Flemming Poulfelt. "Professional Service Firms." WiSt - Wirtschaftswissenschaftliches Studium 37, no. 3 (2008): 162–64. http://dx.doi.org/10.15358/0340-1650-2008-3-162.

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Kaiser, Stephan, and Georg Loscher. "Professional Service Firms." WiSt - Wirtschaftswissenschaftliches Studium 44, no. 1 (2015): 45–48. http://dx.doi.org/10.15358/0340-1650_2015_1_45.

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Mandal, Pratap Chandra. "Service Excellence in Marketing for Firms." International Journal of Service Science, Management, Engineering, and Technology 13, no. 1 (2022): 1–22. http://dx.doi.org/10.4018/ijssmet.290331.

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Innovation and differentiation are imperative for companies to sustain in the competition. Innovation and differentiation are possible more in services than in physical products. It is difficult to imitate differentiation incorporated in services. The study discusses the various marketing strategies adopted by service companies and the roles played by service profit chain. Service companies adopt different initiatives to achieve excellence. These include a strategic orientation, commitment from the top management, maintaining high standards, having profit tiers, monitoring service performance,

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Morrar, Rabeh, Islam Abdeljawad, Samer Jabr, Adnan Kisa, and Mustafa Z. Younis. "The Role of Information and Communications Technology (ICT) in Enhancing Service Sector Productivity in Palestine." Journal of Global Information Management 27, no. 1 (2019): 47–65. http://dx.doi.org/10.4018/jgim.2019010103.

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This article discusses the productivity of the Information and Communication Technology (ICT) sector using cross-sectional data from 793 service firms in Palestine. The authors have examined the impact of ICT growth on service sector productivity in Palestine using a set of indicators for ICT including internet usage, e-commerce, networks, websites, and use of “smart” phones. They find that using ICT (mainly Internet) in commerce (e-commerce) is one of the most important levers of labor productivity among service firms. Service firms that are less ICT-intensive are less productive than more IC

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Alrawad, Mahmaod. "Understanding firm preferences for e-government adoption: The role of trust and technology acceptance." International Journal of Innovative Research and Scientific Studies 8, no. 1 (2025): 1322–31. https://doi.org/10.53894/ijirss.v8i1.4606.

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This study aims to identify and understand the factors influencing firms' preferences for adopting and utilizing e-government services. It utilizes the Technology Acceptance Model (TAM) along with the concept of Trust. Data were collected through a survey involving 198 firms, and the responses were analyzed using variance-based structural equation modeling. The findings indicate that IT capability and perceived usefulness significantly affect the acceptance of e-government services. However, perceived risk and Trust were found to have no influence on a firm's decision to engage with services p

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Kim, Jintae, Kangho Cho, and Cheong K. Park. "Does CSR Assurance Affect the Relationship between CSR Performance and Financial Performance?" Sustainability 11, no. 20 (2019): 5682. http://dx.doi.org/10.3390/su11205682.

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In this study, we investigate the effect of assurance service of corporate social responsibility (CSR) reports on the relationship between CSR performance and firms’ financial performance. Specifically, we question whether firms having their CSR performance assured to benefit from such assurance services. Theory suggests that investors apply a lower discount rate when valuing firms if information from the firms is credible. Using a sample of 5040 large U.S. companies, we find that the CSR performance is positively associated with the firms’ financial performance on average and that there is a

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Kohtamaki, Marko, Henri Hakala, Jukka Partanen, Vinit Parida, and Joakim Wincent. "The performance impact of industrial services and service orientation on manufacturing companies." Journal of Service Theory and Practice 25, no. 4 (2015): 463–85. http://dx.doi.org/10.1108/jstp-12-2013-0288.

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Purpose – Product-manufacturing firms are increasingly positioning themselves as providers of industrial services and solutions. Despite the increasing conceptual interest in industrial services, empirical evidence about the factors that mediate the relationships between industrial services and firm performance remains limited. The purpose of this paper is to investigate the relationship between industrial service offerings, service orientation and firm sales and profit performance. Design/methodology/approach – The study uses data from 115 manufacturing firms and adopts a structural equation

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Rapp, Adam, Tammy Rapp, and Niels Schillewaert. "An empirical analysis of e‐service implementation: antecedents and the resulting value creation." Journal of Services Marketing 22, no. 1 (2008): 24–36. http://dx.doi.org/10.1108/08876040810851932.

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PurposeThe purpose of this paper is to examine the antecedents and perceived value associated with e‐business implementation in service firms. E‐business has enabled the development of e‐services and thus introduced a new vehicle for customer and supplier transactions.Design/methodology/approachData were collected from top managers in 231 Belgian business‐to‐business service firms crossing a broad spectrum of industries. The statistical techniques employed included a confirmatory factor analysis, and hierarchical regression analyses.FindingsThe findings of the study suggest that technical infr

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Agrawal, Soni, Kishor Goswami, and Bani Chatterjee. "Factors Influencing Performance of ITES Firms in India." Information Resources Management Journal 25, no. 4 (2012): 46–64. http://dx.doi.org/10.4018/irmj.2012100103.

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Firms from developed countries are increasingly offshore outsourcing services to developing countries to have cost as well competitive advantages. Although this is a growing practice, there has been limited empirical attention in understanding the outsourcing phenomenon, particularly from the perspective of service provider firms that execute important business processes for their overseas clients. Despite growing trends to outsource, only a few service provider firms report success. This puts the service provider firms under increasing pressure to add value and improve quality of relationship

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Brucal, Sandra, Cris Corpuz, Indra Abeysekera, and Raul David. "Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms." Journal of Risk and Financial Management 15, no. 2 (2022): 75. http://dx.doi.org/10.3390/jrfm15020075.

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This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field survey questionnaire using convenience sampling and collected 59 client-firm responses. The findings suggest that accounting firm clients are satisfied with the services they receive from their respective providers. Regression analysis indicates that service quality significantly affects only customer satisf

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Etemad-Sajadi, Reza. "The impact of service tradability on the choice of entry mode." TQM Journal 27, no. 1 (2015): 79–93. http://dx.doi.org/10.1108/tqm-12-2013-0138.

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Purpose – The purpose of this paper is to identify the factors influencing the choice of entry mode of computer-related (CR) service firms which are in a process of internationalization. The authors will focus on the characteristics of service defining its tradability. Design/methodology/approach – The objectives are achieved by first exploring the general drivers and the drivers specific to service firms via qualitative interviews and a literature review. Then, the model is tested empirically on CR service firms using structural equation modeling using partial least squares. Findings – Result

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Huang, Shi-Ming, Cheng-Yuan Ku, Yuan-Te Chu, and Hsiang-Yuan Hsueh. "A Study of Value Factors for Adopting Information Technology in Professional Service Industry — A Demonstrative Case of Accounting Firms in Taiwan." Review of Pacific Basin Financial Markets and Policies 05, no. 04 (2002): 509–19. http://dx.doi.org/10.1142/s0219091502000882.

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With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with co

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Asgari, Mohammadreza, Syed Z. Ahmad, and Muhammad I. Gurrib. "Explaining the Internationalization Process of Malaysian Service Firms." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 68–73. http://dx.doi.org/10.7763/ijtef.2010.v1.13.

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Libai, Barak, Eitan Muller, and Renana Peres. "The Diffusion of Services." Journal of Marketing Research 46, no. 2 (2009): 163–75. http://dx.doi.org/10.1509/jmkr.46.2.163.

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Many of the products introduced during the past two decades have been services rather than goods. An important influence on the growth and long-term profits of these services is customer attrition, which can occur at the category level (disadoption) or between firms (churn). However, the literature has rarely modeled how services penetrate a market and has not evaluated the effect of attrition on growth. The authors combine diffusion modeling with a customer relationship approach to investigate the influence of attrition on growth in service markets. In particular, the authors model the effect

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Ho, Angus, Piyush Sharma, and Peter Hosie. "Exploring customers’ zone of tolerance for B2B professional service quality." Journal of Services Marketing 29, no. 5 (2015): 380–92. http://dx.doi.org/10.1108/jsm-06-2014-0212.

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Purpose – This paper aims to extend the current research on zone of tolerance (ZOT) and its antecedents, to the context of business-to-business (B2B) professional services from both client and service firms’ perspectives, with a modified ZOT framework including five client and service firms attributes as antecedents of desired (DSL) and adequate (ASL) service levels. Prior research on zone of tolerance (ZOT) and its antecedents mostly focuses on business-to-consumer services and customers’ perspective. The authors address these gaps with a modified ZOT framework with five attributes of client

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Prabhavathy, R., S. Senthilkumar Dr., K. Subathra Dr., Thomas Jinu Rohan, and Arun Kumar Paul. "Impact of service quality on service loyalty in e-commerce firms." Journal of Scientific Research and Technology (JSRT) 1, no. 5 (2023): 12–16. https://doi.org/10.5281/zenodo.8227305.

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E - Commerce offers consumers a more convenient way to shop for the products or services they need without having to visit a retailer's physical location to make a purchase. Service Quality is a customer's comparison of service expectations as it relates to a company's performance. This study will be an extensive inquiry related to servicse quality on service loyalty in e-commerce firms. The research design adopt for the study is descriptive research. Descriptive research will be done to describe data and characteristics about the population or phenomenon being study. The associati

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Ahmed Bello, Rofiat Oyetunji, Isah shittu ,. "Board Gender Diversity, Board Ethnic Diversity and Firm Value of Listed Financial Firms in Nigeria." Tuijin Jishu/Journal of Propulsion Technology 44, no. 3 (2023): 729–38. http://dx.doi.org/10.52783/tjjpt.v44.i3.367.

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This study investigates the effect of board gender diversity, board ethnic diversity, and firm value on the listed financial service companies in Nigeria. Firm value, measured by Tobin's q and computed as the ratio of the firm's market value of equity to its book value of total assets, is the study's explained variable, while board gender diversity and board ethnic diversity are the study's explanatory variables. The study’s population comprises fifty-one (51) listed financial service firms on the Nigerian Stock Exchange as of December 31, 2020. Thirty-five (35) of these firms made up the samp

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Aspara, Jaakko, Jan F. Klein, Xueming Luo, and Henrikki Tikkanen. "The Dilemma of Service Productivity and Service Innovation." Journal of Service Research 21, no. 2 (2017): 249–62. http://dx.doi.org/10.1177/1094670517738368.

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We conduct a systematic exploratory investigation of the effects of firms’ existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and service innovation, this is the first empirical study that bridges the gap between these two research streams and examines the links between the two concepts. Based on a comprehensive data set of new service introductions in a financial services market over a 14-year period, we empirically explore the relationship between a firm’s existing service productivity and the f

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Do, Duc Tai, Van Sang Dang, Van Dang Pham, Van Luyen Le, and Van Thanh Dang. "Influence of local independent audit firms’ service quality on customer satisfaction." Corporate Governance and Organizational Behavior Review 7, no. 3, special issue (2023): 307–17. http://dx.doi.org/10.22495/cgobrv7i3sip7.

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In many organizations, especially those dealing with services, customer satisfaction is considered a challenge (Pula, 2022). The study is grounded in the theory of customer satisfaction and service quality. The purpose of this study is to examine the relationship between service quality at local independent auditing firms and customer satisfaction. Between September and October 2022, the general accounting and chief accounting departments will be surveyed. There were 250 respondents in the data collection, based on exploratory factor analysis, linear regression, correlation analysis, and scale

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Rakić, Slavko, Aleksandar Sofić, Branko Markoski, Selver Softić, and Uglješa Marjanović. "The use of digital Product-Service Systems in manufacturing firms." Journal of Engineering Management and Competitiveness 12, no. 1 (2022): 57–64. http://dx.doi.org/10.5937/jemc2201057r.

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Digital technologies change the way how manufacturing firms create offers for customers. These new technologies transform traditional Product-Service Systems into Digital Product-Service Systems. This paper investigates the use of digital technologies for the creation of new products and smart services in manufacturing firms. Additionally, this paper investigates the service orientation in Product-Service Systems. The data for this research were collected at the end of 2021 through the ASAP Service Management Forum in the manufacturing sector of the Republic of Serbia. The empirical results in

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Sore, Sariseelia, Minna Saunila, and Juhani Ukko. "The View of IT-Consuming Firms on the Key Digital Service Capabilities of IT-Producing Firms." Interdisciplinary Journal of Information, Knowledge, and Management 17 (2022): 577–600. http://dx.doi.org/10.28945/5039.

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Aim/Purpose: This study focuses on the connection between IT-producing firms’ digital service capabilities and the digital service performance of IT-consuming firms, especially online shop operators. Background: The acquisition and integration of knowledge regarding digital service capabilities and performance can increase the level at which employees assimilate information, organize with IT-consuming firms, and cooperate with them to develop the delivery of services and customize services to fill their needs. Exploring capabilities that may enable this process is a prerequisite for all busine

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Broschak, Joseph P. "Managers' Mobility and Market Interface: The Effect of Managers' Career Mobility on the Dissolution of Market Ties." Administrative Science Quarterly 49, no. 4 (2004): 608–40. http://dx.doi.org/10.2307/4131492.

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Using social embeddedness arguments, this study examines how the mobility of managers in professional service and client firms affects dissolution among their firms' market ties for that service. My analyses from a sample of agencies and clients in the advertising industry from 1986 to 1998 show that the exit of managers from client firms increases the likelihood that market ties dissolve and that the results are contingent on the size of the firm. In professional service firms, both the exit and promotion of managers affect the number of market tie dissolutions, but these results are continge

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Park, Gowangwoo, Seok-Kee Lee, and Kanghwa Choi. "Evaluating the Service Operating Efficiency and Its Determinants in Global Consulting Firms: A Metafrontier Analysis." Sustainability 13, no. 18 (2021): 10352. http://dx.doi.org/10.3390/su131810352.

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Knowledge consulting services are one of the fastest growing fields in the knowledge service industry since the 2010s and have been emerging as a core area of the knowledge economy. Accordingly, consulting services are actively sought and provided in various fields, including business strategy and management, accounting, and ICT, and global consulting firms have experienced rapid growth. However, previous research evaluating the performance or service quality of knowledge consulting services is relatively scarce. In particular, there are barely any studies that apply the data envelopment analy

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Rahman, Muhammad Sabbir, Md Afnan Hossain, Fadi Abdel Muniem Abdel Fattah, and Shahriar Akter. "Optimizing competitive performance of service firms in data-rich environment." Journal of Service Theory and Practice 30, no. 6 (2020): 681–706. http://dx.doi.org/10.1108/jstp-04-2020-0077.

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PurposeThe marketing information system (MkIS) in the data-rich business environment receives all the attention these days, but as essential and perhaps even more essential is the marketing information system management capability (MkISMC). Although many service firms apprehend the return from MkIS, others clearly struggle. It seems that MkIS management capability dynamics and their direct/indirect holistic influence on service firm's competitive performance (SFCP) are unsolved in the current data-driven service economy. This study aims to conceptualize a model and test the antecedents on serv

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Ahmed Bello, Rofiat Oyetunji, Isah shittu,. "Board diversity, Political Connections and Firm value: An Empirical Evidence from Financial Firms in Nigeria." Tuijin Jishu/Journal of Propulsion Technology 44, no. 3 (2023): 711–28. http://dx.doi.org/10.52783/tjjpt.v44.i3.366.

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This study investigates the effect of board diversity, political connections, and firm value on the listed financial services firms in Nigeria. Firm value, proxied by Tobin's q and computed as the ratio of the firm's market value of equity to its book value of total assets, is the study's explained variable, while board gender diversity, board nationality, board ethnic diversity, and political connections are the study's explanatory variables. The study’s population consists of 51 listed financial service firms on the Nigerian Stock Exchange as of December 31, 2020. Thirty-five (35) of these f

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Raja, J., and A. Suresh Kumar. "Influence of Age and Size on Firm Performance-A Comparative Study of Manufacturing and Service Sectors." Asia Pacific Business Review 1, no. 2 (2005): 91–103. http://dx.doi.org/10.1177/097324700500100211.

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This paper addresses the issue of firm age and asset (Size) impact on firm performance. The main purpose of this paper is to find, whether firms age and asset can behave in similar fashion across industries particularly in manufacturing and service industries. The results show that manufacturing firms are older and slightly better profitable than services firms. The age of the firm is significant but negatively related to services firms The firm age does not produce any result for many facturing firms. Interestiingly, the total asset of the manufacturing firms’ is significantly related to firm

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Oyetunji, Rofiat, Isah Shittu, and Ahmed Bello. "BOARD DIVERSITY, POLITICAL CONNECTIONS AND FIRM VALUE: AN EMPIRICAL EVIDENCE FROM FINANCIAL FIRMS IN NIGERIA." Gusau Journal of Accounting and Finance 4, no. 1 (2023): 75–95. http://dx.doi.org/10.57233/gujaf.v4i1.201.

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The effect of board diversity, political connections and firm value of listed financial service firms in Nigeria is investigated in this study. Firm value, proxied by Tobin's q and computed as the ratio of the firm's market value of equity to the book value of total assets, is the study's explained variable, while board gender diversity, board nationality, board ethnic diversity, and political connections are the study's explanatory variables. The study’s population consists of fifty-one (51) listed financial service firms on the Nigerian Stock Exchange as at 31st December 2020. Thirty-five (3

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Edvardsson, Ingi Runar, and Gudmundur Kristjan Oskarsson. "Outsourcing in Knowledge-Based Service Firms." International Journal of Knowledge-Based Organizations 1, no. 3 (2011): 39–55. http://dx.doi.org/10.4018/ijkbo.2011070103.

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This paper reports on empirical work recently conducted on outsourcing among knowledge-based and other service firms in Iceland. The results show that knowledge-based firms outsource on a larger scale and more human resource functions than other service firms. However, they do not have a more strategic vision towards outsourcing, nor do they outsource more low knowledge-based activities than other firms. The study gives support to the resource-based view of the firm, and is in line with former studies of knowledge-based firms. The firms in the survey tend to keep their core competencies and em

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Nik Abdullah, Nik Ab Halim. "The Degree of Cooperation in International Strategic Alliances and Value Creation Outcomes: Empirical Study on Service Firms in Yemen." Asian Social Science 11, no. 28 (2015): 116. http://dx.doi.org/10.5539/ass.v11n28p116.

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<p>International strategic alliances (ISAs) are one of the partnership options that may be used by firms in achieving their goals. It is an inter-firm cooperation where firms commit some of their resources and capabilities towards the alliance to create a competitive advantage. Yemeni services industry need to improve its competitiveness and the quality of services it provides to the people and therefore, forming a strategic alliances with foreign partners is considered one of the best strategies. Although the involvement of Yemeni’s service firms in ISAs are evidence, but there is no pr

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Bagchi-Sen, S., and J. Sen. "The Current State of Knowledge in International Business in Producer Services." Environment and Planning A: Economy and Space 29, no. 7 (1997): 1153–74. http://dx.doi.org/10.1068/a291153.

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In this paper the authors review recent research on the characteristics and operations of service multinationals. To provide an understanding of the determinants of internationalization, entry modes, and strategies of product and market diversification, examples are taken from producer service firms with specific emphasis upon accounting and advertising services. The competitive advantage of service multinationals in the United States and Western Europe is at the core of most discussion; however, the competitive strategies of the Japanese advertising firms vis-à-vis their Western counterparts

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Kleibert, Jana. "On the global city map, but not in command? Probing Manila’s position in the world city network." Environment and Planning A: Economy and Space 49, no. 12 (2016): 2897–915. http://dx.doi.org/10.1177/0308518x16663710.

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The changing geography of service employment and the relocation of back-office service tasks to developing economies present a challenge to contemporary world city network research and methodology, as cost-driven offshoring may wrongly suggest a city’s increased importance in global city rankings. In particular, financial service firms, but also management consultancies, law firms, and other advanced producer service firms have offshored tasks abroad. These firms’ offices are attributed a vital role in the world city network literature and form the basis for world city rankings using the inter

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Partanen, Jukka, Marko Kohtamäki, Vinit Parida, and Joakim Wincent. "Developing and validating a multi-dimensional scale for operationalizing industrial service offering." Journal of Business & Industrial Marketing 32, no. 2 (2017): 295–309. http://dx.doi.org/10.1108/jbim-08-2016-0178.

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Purpose The purpose of this paper is to develop a new scale for measuring the scope (i.e. breadth and depth) of industrial service offering. Design/methodology/approach The scale and its constructs are developed by combining the key insights from prior literature and practitioners gained through expert interviews; validating the constructs by 3 item-construct validation rounds with 9 academic experts; and by testing and further revising the scale, with a sample of 91 manufacturing firms. Findings The distinct contribution of the study is the construction and validation of a new multi-dimension

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Freel, Mark, Paul J. Robson, and Sarah Jack. "Risk capital constraints to innovation in services." Journal of Business & Industrial Marketing 29, no. 6 (2014): 476–86. http://dx.doi.org/10.1108/jbim-08-2013-0175.

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Purpose – This paper aims to understand the factors associated with perceptions of venture capital as a barrier to innovation in an important subset of knowledge-intensive service firms – technology-based business services. A general and longstanding neglect of services in studies of innovation and a common focus of innovation studies on the availability of, and demand for, risk capital has been noted. Design/methodology/approach – In exploring these issues, the authors draw on survey data collected from 264 technology-based service firms located in Scotland and Northern England. The data are

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Raphael, Aluko Olusola, Omoniyi Sunday Samuel, and Dipeolu Adedotun Ayodele. "THE IMPACT OF FIRM TYPE, SIZE AND EXPERIENCE ON PROFESSIONAL SERVICES OF ARCHITECTURAL FIRMS IN NIGERIA." Built Environment Journal 16, no. 1 (2019): 1. http://dx.doi.org/10.24191/bej.v17i2.9669.

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Clients have expressed dissatisfaction about services of professionals as a result of poor quality of service and errors in documentations resulting into overrunning project cost and delayed completion. This study investigated the influences of firms’ types, size of firms and experience of firms on provision of professional services of Architectural firms in the process of meeting the expectations of the client. Questionnaires was used to collect data for the study through random sampling. The results of ANOVA showed that firm types had no significance on services across the stages of service,

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Idris, Fazli, and M. Muzamil Naqshbandi. "Exploring competitive priorities in the service sector: evidence from India." International Journal of Quality and Service Sciences 11, no. 2 (2019): 167–86. http://dx.doi.org/10.1108/ijqss-02-2018-0021.

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Purpose The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service industries in India and to find out how these competitive priorities change across low- and high-performing service firms. Design/methodology/approach An empirical study of 166 firms from five different service industries is undertaken in New Delhi and its surroundings. Findings The results reveal the presence of three competitive priorities in the services sector in India: cost, flexibility and quality/delivery, with qual

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Mittal, Divya, and Shiv Ratan Agrawal. "Disconnect to Connect to Different Age Group Customers." Information Resources Management Journal 35, no. 1 (2022): 1–19. http://dx.doi.org/10.4018/irmj.287901.

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The present study aimed to identify the inabilities of service firms to connect to different age group customers whilst the era of smart technologies. Despite various service innovations customer services seem to be worsening across the world. It is imperative to understand different age group customers' experiences while using smart technologies to address current customer strategies and practices in the service sector. The study adopted the CIT method to collect participants’ experiences who were using smart technologies in various service settings. The study indicates that how staff and top

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Kohler, Marc, Niels Feldmann, Steven O. Kimbrough, and Hansjörg Fromm. "Service Innovation Analytics." International Journal of Information System Modeling and Design 5, no. 2 (2014): 1–21. http://dx.doi.org/10.4018/ijismd.2014040101.

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The importance of innovation for firms for gaining competitive advantage has been widely acknowledged. Innovation in services exhibits some particular challenges. In order to support formal service innovation management, several frameworks of capabilities for service innovation have been published in recent years. However, these frameworks often do not support the use of existing information to apply them to a firm's context and to guide managerial decisions. In this paper the authors aim to show that a firm's service innovation capability can be operationally diagnosed with the help of such a

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Greenwood, Royston, C. R. Hinings, and John Brown. "Merging Professional Service Firms." Organization Science 5, no. 2 (1994): 239–57. http://dx.doi.org/10.1287/orsc.5.2.239.

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Empson, Laura. "Merging Professional Service Firms." Business Strategy Review 11, no. 2 (2000): 39–46. http://dx.doi.org/10.1111/1467-8616.00136.

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