Relevant bibliographies by topics / Service industries – Uganda – Quality control

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Service industries – Uganda – Quality control'

Author: Grafiati
Published: 4 June 2021
Last updated: 5 February 2022

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Journal articles on the topic "Service industries – Uganda – Quality control"

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Fathurohman, Dimas Mukhlis Hidayat, Humiras Hadi Purba, and Aris Trimarjoko. "Value Stream Mapping and Six Sigma Methods to Improve Service Quality at Automotive Services in indonesia." Operational Research in Engineering Sciences: Theory and Applications 4, no. 2 (June 15, 2021): 36. http://dx.doi.org/10.31181/oresta20402036f.

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Automotive service industry currently holds an important role in helping to increase customer satisfaction. Various strategies are carried out to win the competition for increasing customer satisfaction. Quality service combined with the right instruments can be used to increase customer satisfaction and loyalty. Customer satisfaction is the key to success in the manufacturing and service industries. Service quality is an important attribute and it is a key factor in service industries. Improving lead time service in automotive Toyota dealer service industries is the focus of this research. Value Stream Mapping succeeded in identifying problems that were happening as an impact of waiting for services, washing processes, and length of service processes. The DMAIC (Define, Measure, Analyze, Improve and Control) method assisted by tools of quality successfully analyzed and gave recommended corrective actions to reduce the lead time of Express Maintenance Service from 120.06 minutes to 64.00 minutes or improved 53% per service cycle, and succeeded in increasing the capability of the service process from 1.96 sigma to 3.80 sigma. Quality of service can be improved to get customer satisfaction, increase company profitability, and increase the competitiveness of companies in maintaining the sustainability of the industry in the future.
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Gordon, Otieno Ong’unya, and Abbey Kalenzi. "Internal control and quality service delivery in a public health sector: A case study of a Local Government in Uganda." African Journal of Business Management 13, no. 16 (October 31, 2019): 557–63. http://dx.doi.org/10.5897/ajbm2019.8819.

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Miranti, Paul J. "Corporate Learning and Quality Control at the Bell System, 1877–1929." Business History Review 79, no. 1 (2005): 39–72. http://dx.doi.org/10.1017/s0007680500080193.

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From 1877 to 1929 the Bell System extended its qualityassurance capabilities, a step that was critical to the company's ability to certify the reliability of its equipment and apparatus and to provide economical service. Learning in this context involved the gradual development of an organizational structure for coordinating and controlling quality-assurance activities at both the staff and line levels and between the corporate elements of the Bell System. Over the course of the initiative, innovative methods of analysis emerged that provided useful new insights into the manufacturing process. The company's adaptation of probability theory, for example, enabled it to launch a comprehensive inspection regime, which became known as “statistical quality control” (SQC). Based on this new approach, Bell succeeded in broadening its manufacturing knowledge, quantifying definitions of quality, reducing costs and risk, thus assuming the more reliable operation of its vast telephone network. Eventually this upgrading of learning led to the formation of a new profession of quality engineering, which found adherents across many industries in the United States and abroad.
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Quach, Sara, Chandana Rathnasiri Hewege, and Park Thaichon. "How much effort is enough? Unlocking customer fanaticism in services industries." Marketing Intelligence & Planning 37, no. 3 (May 7, 2019): 325–38. http://dx.doi.org/10.1108/mip-06-2018-0226.

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Purpose The purpose of this paper is to understand the antecedents of fanaticism through the lens of attribution theory and “norm of reciprocity”. It is proposed that consumers will reward firms with high perceived effort, including both general and specific effort by increasing their loyalty and becoming a fan of the company. Design/methodology/approach The data are collected in a high-tech services industry, mobile phone services. A paper-based survey using mall intercept technique was employed in this study. The sampling design was a combination of convenience sampling (any adult who happened to be at a given location on a given day and time) and system probability sampling (every fifth adult who passed the data collection point was approached and asked to participate in the study). The final sample size is 600. Findings The antecedents of fanaticism are identified as both firm’s general effort (i.e. service quality and innovativeness) and specific effort (i.e. perceived reciprocity). In addition, perceived regulatory control moderated the relationship between innovativeness, part of firm’s general effort and customer fanaticism. To be more specific, perceived regulatory control increased the effect of perceived innovativeness on fanatical loyalty. Originality/value The introduction of the role of perceived regulatory control in the interactions between firms and customers has not been adopted in previous research and can contribute a new body of knowledge to the current literature. This research has implications for service providers, especially in high-tech industries.
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Albuquerque, Gustavo M. de, Maria Tereza Leme Fleury, and André Leme Fleury. "Vertical integration in service industries: an exploratory study at the healthcare industry in São Paulo." Production 21, no. 1 (March 4, 2011): 39–52. http://dx.doi.org/10.1590/s0103-65132011005000015.

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Different production arrangements have been experienced in several economic fields. It is possible to observe integration cycles, when a company becomes responsible for consecutive stages in the production chain of goods and services. This process, known as vertical integration, generates many implications that have been analyzed by studies about operational management, transaction costs economics, competition and anti-trust regulation. Focused on the healthcare industry, this research aims to analyze the managerial perception about vertical integration in this field, aiming to gain insights about the motivations and implications of this process, not sufficiently exploited by the specialized literature. Using a qualitative approach, interviewees were asked to rank possible vertical integration benefits. It was noticed that the control of production costs and the optimization of services' quality were the main benefits of this process. Obtained results reinforce some perceptions gained at studies conducted among north american companies; however, some differences were observed, which are characteristic of the analyzed context.
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Livesley, Nigel, Astou Coly, Esther Karamagi, Tamara Nsubuga-Nyombi, Stella Kasindi Mwita, Monica M. Ngonyani, Jane Mvungi, et al. "Reducing Mother-to-Child Transmission of HIV Using Quality Improvement Approaches." Journal of the International Association of Providers of AIDS Care (JIAPAC) 18 (January 1, 2019): 232595821985563. http://dx.doi.org/10.1177/2325958219855631.

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Over half of mother-to-child HIV transmission (MTCT) occurs postdelivery. Keeping mother–infant pairs in care remains challenging. Health workers in 3 countries used quality improvement (QI) approaches to improve data systems, mother–infant retention, and facility-based care delivery. The number and proportion of infants with known HIV status at time of discharge from early infant diagnosis programs increased in Tanzania and Uganda. We analyzed data using statistical process control charts. Mother-to-child HIV transmission did not decrease in 15 Kenyan sites, decreased from 12.7% to 3.8% in 28 Tanzanian sites, and decreased from 17.2% to 1.5% in 10 Ugandan sites with baseline data. This improvement is likely due to the combination of option B+, service delivery improvements, and retention through QI approaches. Reaching the global MTCT elimination target and maximizing infant survival will require health systems to support mother–infant pairs to remain in care and support health workers to deliver care. Quality improvement approaches can support these changes.
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Fontana, Mónica, Martin Ariapa, and Gillian Atuheire. "Can the quality of a school be greater than the quality of its teachers? A case of early grade reading skills in Ugandan refugee context." Bordón. Revista de Pedagogía 72, no. 4 (December 23, 2020): 43–59. http://dx.doi.org/10.13042/bordon.2020.83295.

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INTRODUCTION. As highlighted in the 2018 Uganda Education Response Plan, reading levels in refugee host communities are way below the national average. Since the 2018 National Assessment of Progress in Education report highlighted some challenging areas to the in-service teachers, a possible explanation for the persistent poor performance of learners in reading may reside with the finding that many educators themselves lack an understanding of the linguistic construct. Therefore, an informed training for teachers in primary schools was implemented to help them foster learners’ reading skills. The purpose of this paper is consequently to analyse whether learners whose teachers participated in the evidence-based intervention have better reading skills than those whose teachers did not participate in the intervention. METHOD. To achieve this, a quasi-experimental pre-program/post-program design, involving 2 schools, 24 teachers (12 per school), and 297 learners (157 from treatment and 140 from control) from Palabek (Uganda) refugee settlement was adopted. FINDINGS. The findings show that the reading skills of learners whose teachers participated in the intervention significantly improved as compared to their counterparts. Particularly, learners’ reading skills significantly improved in the areas of letter sound knowledge, segmenting knowledge, and nonword decoding, and slightly in oral passage reading and comprehension, and English vocabulary. DISCUSSION. This study therefore supported the hypothesis linked to the Peter Effect - one cannot be expected to give what they do not possess and raised a need for the Ministry of Education and Sports to mandate sufficient and informed training of teachers.
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Lei, Xiang, Xi Fu Wang, and Li Li. "Application of Internet of Things in Rail Cars Management." Advanced Materials Research 694-697 (May 2013): 3357–60. http://dx.doi.org/10.4028/www.scientific.net/amr.694-697.3357.

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Internet of Things (IOT) has attracted the attention of various industries with its widely used, such as railway field in China. This paper analyses IOT concept and key technology, according to the rail cars daily management situation, proposes a rail cars daily management design by using IOT. It includes statistics for rail cars running distance, statistics for rail cars fuel consumption and control rail cars using data. It aims to promote management efficiency and improve the service quality.
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Lan, Tian Syung, Chao Hua Kuo, and Chu Ching Liang. "Construction of System Dynamics Model on Service Strategy and Resource Management." Applied Mechanics and Materials 284-287 (January 2013): 3662–66. http://dx.doi.org/10.4028/www.scientific.net/amm.284-287.3662.

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Competitiveness of a company has been based on the ability of locating and solving the com-mercial troubles more quickly and effectively than other competitors. For small and medium-sized enterprises (SMEs), it is necessary to expand the boundaries of the traditional organizations and promote across-domain knowledge in different industries. Thus, the opportunities of industrial in-novation can be increased, and the bright future of the industry can also be confirmed. In Taiwan, there are numerous SMEs in various industries. Conducting and researching in resource conservation service innovation technology and transforming system are deemed to be important for modern enterprises. This research was aimed at building a service-oriented system for saving the energy and reducing discharges to perform a new mechanism of resource conservation services for SMEs. The project “Construction of System Dynamics Model on Service Strategy and Resource Management” was aimed to assist “Wai Cheong Electrical Engineering Co., Ltd.”at Chung Hsing Industry Park in Miaoli. The System Dynamics was primarily introduced into this project for per-formance analysis, so that the proposed performance evaluation model could be formulated. With the performance evaluation on the indicators, the overall performance structure was clarified as well. After the reliability analysis of the proposed model was verified, the data provided dynamic results on demand forecasting, quality control, and marketing management for decision making. Then, the effectiveness would be practically adjusted for different quality levels to predict the actual need. It’s the essential way to recognize the cost variation and observe other parameters of the marketing strategy. The strategy was effective to achieve the goals of removing the strategic planning con-straints and reducing resource consumption caused by improper decisions. In conclusion, the con-struction of this model would enhance the opportunity to succeed and achieve in the company’s op-timum profits when confronting the current dynamic and competitive market environment.
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Ddungu, Henry, and Mark A. Crowther. "Trends in AIDS-Associated Cancers among Patients Attending a Palliative Care Service in Uganda in the ’Pre-HAART’ Era, 1994–2002." Blood 106, no. 11 (November 16, 2005): 4654. http://dx.doi.org/10.1182/blood.v106.11.4654.4654.

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Abstract Objectives: To describe the pattern of AIDS-associated cancers among patients referred to a palliative care service in the absence of HAART therapy. Design: A systematic review of patient records as part of an ongoing quality assurance project. Setting: A primary palliative care service centre for cancer and/or AIDS patients in Kampala district, Uganda. Participants: All patient charts from 1994 to 2002 that met inclusion criteria (positive HIV test, or an AIDS diagnosing condition and AIDS-associated cancer) were selected. Results – 657 out of 3,706 (17.7%) patients met inclusion criteria. Fifty-two percent were female and the median age was 33 years. Thirty-nine percent were referred for pain and symptom control, 51.9% for pain control only, 7.0% for symptom control only; and 2.3% were referred for other reasons. Ninety-six percent were in pain and 95% of these had moderate-to-severe pain. Kaposi’s sarcoma was the most common AIDS associated malignancy, accounting for 73.2% of cases followed by invasive cancer of the cervix (15.1%), non-Hodgkin’s lymphoma (6.4%) and squamous cell carcinoma of the conjunctiva (1.8%). 83.4% had their pain well controlled at the time of death. Conclusions: The number and proportion of patients with Kaposi’s sarcoma declined over the study period. Pain control was achievable in most patients despite restrained resources.
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Dissertations / Theses on the topic "Service industries – Uganda – Quality control"

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Byarugaba, Jotham Mbiito. "Service quality perceptions in the Uganda mobile telephone branch of industry." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1226.

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Standard practice dictates that mobile telephone service providers remain accurately aligned with the dynamic expectations structure of the target mobile telephone service users they serve. To comply with this requirement, literature sources assert that service providers need to adopt a candid marketing research orientation to understand what the users expect and in-build it in their service designs. Theory further contends that if such a business stance is diligently applied, any service provider is bound to gain a competitive edge in the market place. Notwithstanding the aforementioned, service providers continue design services without sufficient understanding of what users expect. This mindset has led to disparities in both the designed and the recieved service. Despite the pioneering works of earlier reserachers on the Gaps model, evidence shows that no research had been carried out to measure users' and providers' service quality perceptions in the mobile telephone branch of industry in Uganda. Much remains unknown as regards users' perceptions of expected and actual service quality and any potential disparity thereof. In the same spirit, much remains unknown as regards providers' perceptions of users' expectations and users' real expectations and potential disparity thereof. In order to measure the aforementioned disparities, the Gaps model was used in which Gaps 1 and 5 were measured for providers and users of mobile telephone services in the branch industry in Uganda.
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Schnabel, Elaine Barbetta. "Quality in service and industry." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.

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Cheung, Yu-wing Alex, and 張汝榮. "Current and future trends of quality management in Hong Kong's servicesector." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268699.

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Gupta, Kunal. "A contingency approach to service reliability and service customization : their relationship and role in customer evaluations." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=84512.

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The presence as well as the nature of the relationship between customer perceptions of service customization and reliability is investigated in the first of three studies of the dissertation by applying an exploratory analytical approach---"probabilistic scaling analysis." Results suggest the existence of a positive and ordinal relationship between customer perceptions of customization and reliable quality. The second study of the dissertation applies a more confirmatory, 'contingency theory' approach to validate, and further develop the findings of the first study. Results are consistent in that a positive and ordinal relationship is observed between customer perceptions of service customization and reliability. Further, findings suggest that customization quality moderates the affect of reliable quality on overall service evaluations. Some support is also found for the moderating role of reliable quality. Together, these findings help unravel the relationship between customer perceptions of service customization and reliability, and demonstrate how each of them affects the marketplace efficacy of the other.
Overall, results of the probabilistic scaling analysis, as well as contingency theory demonstrate that among customers at the lower end of the latent scale, it is primarily the 'things gone wrong,' i.e. lack of reliability that governs the unfavorability of their overall perceptions. Among customers on the higher end, it is 'things gone right,' i.e. favorable customization quality perceptions that govern the favorability of their overall perceptions. Together, these results suggest that a service provider must minimize 'things gone wrong' and then focus on 'things gone right' to elicit favorable overall evaluations.
In a service environment however, 'doing things right' requires an immediate understanding of individual needs that a customer brings forth during every service transaction, and that must be met to create value for the customer. Qualitative data are analyzed using a conceptual framework to provide a systematic understanding of these issues. Such understanding also provides diagnostic information towards exploring key segment level differences observed in the second study of the dissertation. Overall, the analyses of the third study extend current subject understanding by providing a contextual development of value-creating individual customer needs as they relate to service customization and reliability, and their implications on service design.
Overall, the dissertation develops current subject understanding of service customization and reliability, and therefore of service quality in general. Customers evaluate service offerings on both elements of quality---customization and reliability, and thus one of them cannot be studied without understanding its affects on the other component of quality. The research, we believe, would develop the understanding of the subject, and would also aid service providers in more scientific service design as well as decision-making.
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Pitt, Marelise. "SERVQUAL in an internal nonprofit market : psychometric issues." Thesis, Cape Technikon, 1999. http://hdl.handle.net/20.500.11838/2095.

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Thesis (MTech (Marketing))--Cape Technikon, 1999.
Quality of service, as perceived by the customer, has been shown by research to be a critical factor contributing to organizational performance in recent years. Therefore, the management of service quality is a key variable, and for service quality to be managed, it has to be measured. There have been significant advances in the measurement of service quality in the past fifteen years, resulting in a stream of research, mostly concentrating on the external customers of profit-seeking firms. A key factor driving this research was the development of an apparently reliable, valid instrument for the measurement of service quality. This instrument called SERVQUAL, was developed by US researchers A. "Parsu" Parasuraman, Valarie Zeithaml and Len Berry. It has spawned an enormous debate in the marketing literature, leading to the further exploration and refinement of the dimensions of the service quality construct. While the use of SERVQUAL has been extensively investigated in external markets, and in for-profit firms, less attention has been given to its use, and more importantly, its reliability and validity in internal markets, and in not-for-profit organizations. These settings are becoming increasingly important from a services marketing perspective. Internal markets (where fellow employees are also customers) are being subjected to market testing, and many services previously provided within the organization are being outsourced. In order to survive, many functions such as information systems, training, catering and cleaning are being forced to market their services internally, and this includes assessing service quality, and improving it. Likewise, private and public nonprofit organizations are coming under increasing scrutiny, as donors and taxpayers alike become evermore concerned about the value gained from the expenditures made by these organizations with their funds. In this study, the SERVQUAL instrument was used to measure service quality as perceived by the internal customers of a large IT department within an extensive government organization. The main objectives of the study were to assess the psychometric properties of the SERVQUAL instrument in this setting. It was found that SERVQUAL generally performs well under these circumstances, with regard to reliability, construct, convergent and nomological validity. However, the instrument appears to be problematical in terms of discriminant validity. This is probably less attributable to the measurement situation as to the instrument itself, for the finding mirrors evidence from the literature. The study also identifies implications for management, and opportunities for future research.
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Van, Rayner Fiona Mary. "The impact of cost saving on service quailty." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/631.

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The aim of all companies is continuously to improve their products and/or services. Managers need to understand what service quality entails and what measures to take to ensure that quality is upheld and employees are satisfied. Cost-saving initiatives often require certain changes to take place within the organisation. In the event of such changes, the psychological contract is often violated, which may have a positive or negative effect on the affected individuals. Management expects to get more work done with fewer employees, who in turn are expected to keep up the service quality. The current shortage of medical technologists in the country has made it impossible for them to cope with the heavy workload. As a result, many leave the profession and venture into something completely different. Those that are left become completely demotivated; they experience less job satisfaction and show less commitment to their work. However, some may even embrace the changes because to them it may mean bigger and better challenges. The aim of this study is to identify which approaches management took to ensure cost saving and how these approaches impacted on the behaviour of employees. A literature review was conducted to determine what the theory reveals about cost saving and its impact on employee behaviour. This was followed by an empirical survey conducted within the National Health Laboratory Services in the Ibhayi region. Finally, the practical findings and literary theory were compared to make recommendations to management on how to ensure positive employee behaviour and boost employee morale.
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Gule, Xolile Michael. "Improving the service quality of taxi operators in the Nelson Mandela Bay." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1115.

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The study focused on the taxi industry as a services industry due to its contribution to the economies of both developed and the developing countries. The purpose of this study was to investigate ways to improve service delivery in the South African taxi industry. This industry is one of the underperforming industries in South Africa with regard to service quality due to over-serviced taxi routes and a lack of information about the needs and desires of the taxi commuters. The primary objective of this study was to investigate how to improve the service quality of taxi operators in the Nelson Mandela Bay by applying theories and concepts of services marketing and total quality management (TQM). More specifically, the study investigated whether taxi drivers have the required knowledge of services marketing and service quality, and what service quality challenges taxi drivers and commuters face. The sample consisted of 20 taxi drivers and 101 student commuters using taxis on the Port Elizabeth routes. The empirical results showed that taxi drivers perform unsatisfactorily on the four TQM elements: leadership, employee involvement, product/ process excellence and customer focus. The results also reflected the general perception in the Eastern Cape that taxi service quality is poor. Of the five service quality dimensions (tangibles, reliability, responsiveness, assurance and empathy), the taxi drivers performed the best in reliability and the worst in empathy. The empirical results further suggested that taxi services do not meet the expectations of commuters, as deficits were reported between expectations and perceptions of actual service quality. The different quality dimensions used in the measurement of taxi service quality and their empirical results could provide a guideline to taxi service leadership and government on the critical aspects of taxi service quality.
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Nguenang, Lionel Bell. "An approach to six sigma implementation in South African enterprises." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1213.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010
To succeed in the global market, South African enterprises need an overall operational excellence which is a key requirement for any business to sustain competiveness and growth. To effectively respond to the constant flexibility of customer demands, many quality initiatives have been developed to assist business organisations in the quest for excellence. Quality management has evolved over the years from a simple product inspection, to a modern management system that requires the involvement of the entire workforce and other stakeholders to work closely, toward customer satisfaction. Currently, the most used quality concepts by organisations throughout the world are ISO 9001(2008); Total Quality Management; Just in Time; and Six Sigma. Among these quality initiatives, Six Sigma has emerged as the most powerful quality improvement strategy. In South Africa (SA), business organisations have adopted several quality initiatives to cope with the challenges of globalisation. Six Sigma is one of the latest quality initiatives that many businesses in SA are using or considering as a mechanism to strengthen their product or service quality. This study explores a Six Sigma model for implementation in the context of the South African business environment. As less than ten percent of organisations worldwide have recognised the tremendous effects of Six Sigma in boosting their productivity and financial profit, it becomes extremely important to understand the complexity and critical aspects behind Six Sigma implementation, that organisations in SA must recognise when implementing Six Sigma. This study can assist many industries in SA, as well as those in other developing nations, who have not yet experienced Six Sigma implementation, to become aware of the complexity and critical elements of this quality approach.
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Müller, Otto. "Service quality perceptions among different cultures in the Nelson Mandela Metropole." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/d1011687.

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Managing cultural differences in today’s work environment has received the attention of researchers all over the world. What has received far less attention is the managing of the cultural differences between service provider workers and customers and how this is perceived to lead to achieving great service quality. This research project focuses on the cultural differences between culturally diverse South African service provider workers and South African customers, with some reference to international customers. The questionnaire used in this research includes questions embodying the service quality instruments developed by Parasuraman, Zeithaml, and Berry (1988) and Hofstede’s (1991) cultural dimensions. The questionnaire was completed by 81 students of the East Cape Midland College in the Nelson Mandela Metropole. A Pearson’s correlation coefficient was calculated for each service quality instrument and each cultural dimension. The resulting correlation coefficients were analysed and a positive or negative correlation between each service quality instrument and each cultural dimension is shown. The implications of each positive and negative correlation are shown and how it impacts on perceived service quality delivery. The implications for service quality management are shown, followed by recommendations for the management of a culturally diverse workforce.
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Getty, Juliet M. (Juliet Margolin). "An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278751/.

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The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personnel have varying perceptions of delivered quality based on their position within the organizational hierarchy. This study enhanced the Service Quality Model developed by Zeithaml, Berry, and Parasuraman (1988). An additional gap ("gap 6") was hypothesized and investigated. This gap describes the differences in perceived delivered quality by employees at different organizational levels (e.g., managerial, supervisory, and non-management employees) across different market segments. The researcher proposed that "gap 6" has a significant impact on total perceived delivered quality. The survey instrument addressed five dimensions of overall quality: tangibles, reliability, responsiveness, assurance, and empathy. The survey was administered to employees from hotels representing three market segments located within the same metropolitan area and managed by the same company. A 3 X 3 factorial design was used with three organizational levels (managers, supervisors, and hourly employees) and three lodging market segments (luxury, business-traveller, and long-term/suite). Data analyses included descriptive statistics, analysis of variance (ANOVA), and Tukey's Multiple Comparison Test.
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Books on the topic "Service industries – Uganda – Quality control"

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Rosander, Arlyn Custer. Applications of quality control in the service industries. New York, N.Y: Marcel Dekker, 1985.

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Applications of quality control in the service industries. New York: M. Dekker, 1985.

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Lefevre, Henry L. Quality service pays: Six keys to success! Milwaukee, Wis: Quality Press, 1989.

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DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

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Quality service pure and simple: A primer for improving service in your organization. Milwaukee, Wis: ASQC Quality Press, 1991.

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Marketing of services: Quality dimensions. New Delhi, India: New Century Publications, 2011.

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Caruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.

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Caruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.

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Mauch, Peter D. Basic SPC: A guide for the service industries. Milwaukee, Wis: ASQC Quality Press, 1991.

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Quality. 2nd ed. London: Routledge, 2002.

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Book chapters on the topic "Service industries – Uganda – Quality control"

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Mitolo, Nicola, Paolo Nesi, Gianni Pantaleo, and Michela Paolucci. "Snap4City Platform to Speed Up Policies." In Smart and Sustainable Planning for Cities and Regions, 103–14. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-57764-3_7.

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AbstractIn the development of smart cities, there is a great emphasis on setting up so-called Smart City Control Rooms, SCCR. This paper presents Snap4City as a big data smart city platform to support the city decision makers by means of SCCR dashboards and tools reporting in real time the status of several of a city’s aspects. The solution has been adopted in European cities such as Antwerp, Florence, Lonato del Garda, Pisa, Santiago, etc., and it is capable of covering extended geographical areas around the cities themselves: Belgium, Finland, Tuscany, Sardinia, etc. In this paper, a major use case is analyzed describing the workflow followed, the methodologies adopted and the SCCR as the starting point to reproduce the same results in other smart cities, industries, research centers, etc. A Living Lab working modality is promoted and organized to enhance the collaboration among municipalities and public administration, stakeholders, research centers and the citizens themselves. The Snap4City platform has been realized respecting the European Data Protection Regulation (GDPR), and it is capable of processing every day a multitude of periodic and real-time data coming from different providers and data sources. It is therefore able to semantically aggregate the data, in compliance with the Km4City multi-ontology and manage data: (i) having different access policies; and (ii) coming from traditional sources such as Open Data Portals, Web services, APIs and IoT/IoE networks. The aggregated data are the starting point for the services offered not only to the citizens but also to the public administrations and public-security service managers, enabling them to view a set of city dashboards ad hoc composed on their needs, for example, enabling them to modify and monitor public transportation strategies, offering the public services actually needed by citizens and tourists, monitor the air quality and traffic status to establish, if impose or not, traffic restrictions, etc. All the data and the new knowledge produced by the data analytics of the Snap4City platform can also be accessed, observing the permissions on each kind of data, thanks to the presence of an APIs complex system.
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"Control by Estimates." In Applications of Quality Control in the Service Industries, 297–308. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-26.

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"Control by Comparisons." In Applications of Quality Control in the Service Industries, 322–35. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-28.

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"Control by Shewhartian Charts." In Applications of Quality Control in the Service Industries, 264–78. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-23.

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"Control by Lot Sampling." In Applications of Quality Control in the Service Industries, 279–87. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-24.

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"Control by Work Sampling." In Applications of Quality Control in the Service Industries, 309–21. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-27.

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"Control by Measuring Effectiveness." In Applications of Quality Control in the Service Industries, 336–99. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-29.

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"Exploratory Control by Time Plots." In Applications of Quality Control in the Service Industries, 254–63. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-22.

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"Quality: Its Nature, Measurement, and Attainment." In Applications of Quality Control in the Service Industries, 237–53. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-21.

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"Business Services." In Applications of Quality Control in the Service Industries, 121–28. CRC Press, 1985. http://dx.doi.org/10.1201/9781482293210-10.

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Conference papers on the topic "Service industries – Uganda – Quality control"

1

Mueller, Rod T. "Flange Joint Assembly Considerations for Critical Service Connections." In ASME 2006 Pressure Vessels and Piping/ICPVT-11 Conference. ASMEDC, 2006. http://dx.doi.org/10.1115/pvp2006-icpvt-11-93093.

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Flange joints, especially in high temperature critical services, continue to represent one of process industry’s more significant challenges in achieving reliable leak-tight piping. The paper will provide guidelines to help the user categorize critical services where flange joints warrant particular attention in their assembly. Unlike welded piping joints, flange joints do not have specific assembly qualification procedures recognized by current piping or PV Codes. The paper presents an approach to flange assembly procedures and quality control to improve the reliability of critical service bolted joints. The importance of effective assembly crew training and qualifications will also be emphasized. While the techniques have evolved with petrochemical service applications, they would be of interest to other process industries where flange leakage is a key concern.
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Bleuze, Alexandre, Julien Banchet, S. W. Glass, Jean-Michel Tchilian, Andre´ Thomas, Michel Jambon, and Vanessa Godefroy. "Time of Flight Diffraction Technique (TOFD-T) as an Alternative to X-Ray Examination for Thick Welds: A Literature Review." In ASME 2009 Pressure Vessels and Piping Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/pvp2009-77652.

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In the nuclear industry, and in particular, regarding large steel components including the nuclear steam supply system, weld integrity must be assessed and confirmed during the fabrication process, for the initial field-welds and periodically during in-service follow-up of some critical assembly welds. In France, this quality control is prescriptively carried out via nondestructive inspections in accordance with the RCCM code primarily via X-Ray Radiography or Gammagraphy (RT) coupled to conventional ultrasound (C-UT). These two techniques are integrated into code inspection requirements since the industry has good evidence that RT and C-UT are able to detect and characterize defects, and are well suited to the large weld thickness of the reactor pressure vessel, pressurizer or stream generators. C-UT is frequently used where it may be shown equivalent to RT. Use of RT however becomes more and more problematic because of the trend of regulatory restrictions to limit radiological source transport, extension of radiological exclusion zones to limit the dose to which workers are exposed, and pressure to increase production for new component fabrication and on-site assembly to support aggressive new-build schedules. Replacement of RT by another dose free technique such as the Time of Flight Diffraction Technique (TOFD-T) would be desirable. In this context, AREVA conducted a study of other industries and other countries management of RT particularly focusing on replacement of radiography by TOFD-T. Interviews were conducted surveying industries manufacturing pressure vessels and making similar welds to those within the nuclear industries, i.e. the oil and gas and the submarine industry. In addition, a literature review on the TOFD-T performances, existing codes and standards, and past approaches to justify the replacement of radiography by the TOFD-T was performed. For all this study, European, American and Japanese industries were surveyed or considered. This study showed that TOFD-T is widely used in the US oil and gas industry thanks to ASME code case, but the global nuclear industry has been reluctant to accept TOFD-T due to the lack of specific acceptance criteria. Follow-on work must be performed for TOFD-T to be proposed and accepted as an alternative to RT in France.
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