Books on the topic 'Service industries – Uganda – Quality control'

Rosander, Arlyn Custer. Applications of quality control in the service industries. New York, N.Y: Marcel Dekker, 1985.

Applications of quality control in the service industries. New York: M. Dekker, 1985.

Lefevre, Henry L. Quality service pays: Six keys to success! Milwaukee, Wis: Quality Press, 1989.

DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

Quality service pure and simple: A primer for improving service in your organization. Milwaukee, Wis: ASQC Quality Press, 1991.

Marketing of services: Quality dimensions. New Delhi, India: New Century Publications, 2011.

Caruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.

Caruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.

Mauch, Peter D. Basic SPC: A guide for the service industries. Milwaukee, Wis: ASQC Quality Press, 1991.

Quality. 2nd ed. London: Routledge, 2002.

Kaplan, Daniel I. Service success!: Lessons from a leader on how to turn around a service business. New York: Wiley, 1994.

Hiles, Andrew. Service level agreements: Measuring cost and quality in service relationships. London: Chapman & Hall, 1993.

The service/quality solution: Using service management to gain competitive advantage. Milwaukee, Wis: ASQC Quality Press, 1994.

Filho, José Delazaro. Gestão de qualidade no Brasil: Setor serviços. [São Paulo, Brazil]: Escola de Administração de Empresas de São Paulo, Fundação Getulio Vargas, Núcleo de Pesquisas e Publicações, 1998.

Rosander, A. C. Deming's 14 points applied to services. New York: Marcel Dekker, 1991.

Donkers, J. J. J. Kwaliteitszorg in de toeleverende diensten. Zoetermeer: EIM/Dienstenonderzoek, 1993.

Lillrank, Paul. Organization for continuous improvement: Quality Control Circle activity in Japanese industry. [Tokyo?: s.n., 1987.

Graham, Ian. TQM in service industries: A practitioner's manual. Letchworth: Technical Communications, 1992.

Graham, Ian. TQM in service industries: A practitioner's manual. Cheltenham: StanleyThornes, 1994.

Bagińska, Eliza, Grzegorz Zieliński, and Małgorzata Szymańska-Brałkowska. Wielowymiarowe ujęcie działań projakościowych w usługach i wytwarzaniu. Gdańsk: Wydawnictwo Politechniki Gdańskiej, 2013.

Zeithaml, Valarie A. Delivering quality service: Balancing customer perceptions and expectations. New York: Free Press, 1990.

Total quality service: Principles, practices, and implementation. Delray Beach, FL: St. Lucie Press, 1996.

Quality: A critical introduction. London: Routledge, 1998.

Quality: A critical introduction. 3rd ed. New York, NY: Routledge, 2010.

E, Ward K., and Mullee A. W, eds. Quality of service in telecommunications. London: Institution of Electrical Engineers, 1997.

John, Macdonald. But we are different: Quality for the service sector. Didcot, Oxfordshire: Management Books 2000, 1994.

Zieliński, Grzegorz, Małgorzata Szymańska-Brałkowska, and Patrycja Bartsch. Wielowymiarowe aspekty doskonalenia jakości usług turystycznych. Gdańsk: Wydawnictwo Politechniki Gdańskiej, 2013.

ISO 9000 and the service sector: A critical interpretation of the 1994 revisions. Milwaukee, Wis: ASQC Quality Press, 1994.

Amsden, Davida M. SPC simplified for services: Practical tools for continuous quality improvement. London: Chapman and Hall, 1991.

Amsden, Davida M. SPC simplified for services: Practical tools for continuous quality improvement. White Plains, N.Y: Quality Resources, 1991.

Empowering service excellence: Beyond the quick fix. London: Cassell, 1997.

Quality and productivity for bankers and financial managers. New York: M. Dekker, 1986.

Blokdijk, Gerard. The service level agreement SLA guide: SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA. Australia: Emereo, 2008.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Science, Research, and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

United, States Congress House Committee on Science Space and Technology Subcommittee on Science Research and Technology. Quality improvement in the United States: Hearing before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, second session, March 20, 1990. Washington: U.S. G.P.O., 1990.

Riddle, Dorothy I. ISO 9000: A workbook for service firms in developing countries. Geneva: ITC, 1998.

Ramaswamy, Rohit. Design and management of service processes. Reading, Mass: Addison-Wesley Pub. Co., 1996.

Brown, Stanley A. Total quality service: How organizations use it to create a competitive advantage. Scarborough, Ont: Prentice Hall Canada, 1992.

Zdravko, Krivokapić, ed. Menadžment kvalitetom usluga. Podgorica: Pobjeda a.d., 2007.

5S for service organizations and offices: A lean look at improvements. Milwaukee, WI: ASQ Quality Press, 2005.

1963-, Hunter Ian, and Radford Jo, eds. Six Sigma in HR transformation: Achieving excellence in service delivery. Farnham: Gower, 2010.

M, Rossi Norma, ed. At the service quality frontier: A handbook for managers, consultants, and other pioneers. Milwaukee, Wis: ASQC Quality Press, 1993.

Doyle, Linda. Embarking on quality. Dublin: University College Dublin, 1993.

Lean six sigma service excellence: A guide to green belt certification and bottom line improvement. Ft. Lauderdale, FL: J. Ross Pub., 2008.

Hartline, Michael D. Service quality implementation: The effects of organizational socialization and managerial actions on customer-contact employee behaviors. Cambridge, Mass: Marketing Science Institute, 1993.

Glynn, William J. Aspects of custumer perceived service quality in internal market segmentation analysis. Dublin: University College Dublin, 1997.

Desai, Jimmy. Service level agreements: A legal and practical guide. Ely, U.K: IT Governance Pub., 2010.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

Improving service quality in the global economy: Achieving high performance in public and private sectors. 2nd ed. Boca Raton, FL: Auerbach Publications, 2005.