Dissertations / Theses: 'Service information'

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Cowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments." Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.

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Rastogi, Rahul. "Information security service management : a service management approach to information security management." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1389.

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In today’s world, information and the associated Information Technology are critical assets for many organizations. Any information security breach, or compromise of these assets, can lead to serious implications for organizations that are heavily dependent on these assets. For such organizations, information security becomes vital. Organizations deploy an information security infrastructure for protecting their information assets. This infrastructure consists of policies and controls. Organizations also create an information security management system for managing information security in the organization. While some of the policies and controls are of a purely technical nature, many depend upon the actions of end-users. However, end-users are known to exhibit both compliant and noncompliant behaviours in respect of these information security policies and controls in the organization. Non-compliant information security behaviours of end-users have the potential to lead to information security breaches. Non-compliance thus needs to be controlled. The discipline of information security and its management have evolved over the years. However, the discipline has retained the technology-driven nature of its origin. In this context, the discipline has failed to adequately appreciate the role played by the end-users and the complexities of their behaviour, as it relates to information security policies and controls. The pervasive information security management philosophy is that of treating end-users as the enemy. Compliance is sought to be achieved through awareness programs, rewards, punishments and evermore strict policies and controls. This has led to a bureaucratic information security management approach. The philosophy of treating end-users as the enemy has had an adverse impact on information security in the organization. It can be said that rather than curbing non-compliance by end-users, the present-day bureaucratic approach to information security management has contributed to non-compliance. This thesis calls this the end-user crisis. This research aims at resolving this crisis by identifying an improved approach to information security management in the organization. This research has applied the service management approach to information security management. The resultant Information Security Service Management (ISSM) views end-users as assets and resources, and not as enemies. The central idea of ISSM is that the end-user is to be treated as a customer, whose needs are to be satisfied. This research presents ISSM. This research also presents the various components of ISSM to aid in its implementation in an organization.

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Zhang, Xiang. "Efficiency in Emergency medical service system : An analysis on information flow." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1620.

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In an information system which includes plenty of information services, we are always seeking a solution to enhance efficiency and reusability. Emergency medical service system is a classic information system using application integration in which the requirement of information flow transmissions is extremely necessary. We should always ensure this system is running in best condition with highest efficiency and reusability since the efficiency in the system directly affects human life.

The aim of this thesis is to analysis emergency medical system in both qualitative and quantitative ways. Another aim of this thesis is to suggest a method to judge the information flow through the analysis for the system efficiency and the correlations between information flow traffic and system applications.

The result is that system is a main platform integrated five information services. Each of them provides different unattached functions while they are all based on unified information resources. The system efficiency can be judged by a method called Performance Evaluation, the correlation can be judged by multi-factorial analysis of variance method.

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Prescher, Daniel. "Shared Service Center : Att införa ett Shared Service Center." Thesis, Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-22481.

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Xiang, Anbo. "Essays on information service systems /." View abstract or full-text, 2006. http://library.ust.hk/cgi/db/thesis.pl?IELM%202006%20XIANG.

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Henriksson, Alexander, and Fredric Vallin. "Telecom Customer Service Information Model." Thesis, Uppsala universitet, Institutionen för informatik och media, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126125.

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A customer service unit in the telecom industry is a stressful and difficult work environment. The information is spread throughout many systems and it is not always easy to keep track of or use it in the most efficient way. The telecom industry has an especially complex IT architecture with a lot of information constantly being transferred. The main purpose of this thesis is to create a first version of a telecom customer service model. This model will describe what information a customer service unit at a telecom company needs. The model will also describe how IT should support the customer service unit with regards to what components are needed and how to use these components to deliver information efficiently. To connect to the purpose we have performed a series of studies in the following areas: Questionnaire Observations Interviews They have all been performed with selected personnel and experts at TeliaSonera Sundsvall. The results of these studies have been analyzed to answer their respective areas. What information the customer service unit need, what components they need and how to use these components. In conclusion we have integrated all the results into a first version of a customer service information model. This model shows the relationships between each component and also what information they need at the customer service unit. Some major issues and technical aspects are also presented in this model.

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Kurylovych, Oleksandr Yuriyovich. "Flight information service in Ukraine." Thesis, Національний авіаційний університет, 2020. http://er.nau.edu.ua/handle/NAU/41877.

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Робота публікується згідно наказу ректора від 21.01.2020 р. №008/од "Про перевірку кваліфікаційних робіт на академічний плагіат 2019-2020р.р. навчальному році" . Керівник проекту: доцент, Луппо Олександр Євгенійович
Flight information region (FIR) is a specified region of airspace in which a flight information service and an alerting service are provided. It is the largest regular division of airspace in use in the world today. Flight information regions established throughout all territory of the country. That why it is very important to provide flight information service in the best way. Flight information service is a form of air traffic service that is available to any aircraft within a flight information region (FIR), as agreed internationally by ICAO. It is defined as information pertinent to the safe and efficient conduct of flight, and includes information on other potentially conflicting traffic, possibly derived from radar, but stopping short of providing positive separation from that traffic. Flight information service does not relieve the pilot from any responsibility. Pilot is definitively responsible for the safe execution of flight. This service has a lot of potential FIR risks and issue topics are how air traffic controllers and systems maintain standard aircraft separation during transitions/handovers between adjacent FIRs or FIR sectors. Another is unanticipated flight path changes for weather-related rerouting/flight level changes, emergencies, diversions, etc. Other potential issues are the risks in ATC management of dynamic airspace boundaries, airspace reconfigurations, and integrating legacy technologies The number of flights in FIRs is growing up and it means that quantity of work also increases. FIC needs to have controllers with the best professional qualities. Training process must be improved for such purposes. That is why I decided to show this problem and propose development paths.

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Azem, Gawdi. "LISE - LDAP information service engine." [S.l.] : Universität Stuttgart , Fakultät Informatik, 1999. http://www.bsz-bw.de/cgi-bin/xvms.cgi?SWB7987406.

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Lundgren, Andreas. "Implementing Service Model Visualizations : Utilizing Hyperbolic Tree Structures for Visualizing Service Models in Telecommunication Networks." Thesis, Umeå University, Department of Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-24618.

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This paper describes the design, implementation and evaluation of HyperSALmon, a Java™ open source prototype for visualizing service models in telecommunication networks. For efﬁcient browsing and graphical monitoring of service models using SALmon, a service modeling language and a monitoring engine (Leijon et al., 2008), some kind of interactive GUI that implements a visualization of the service model is desired. This is what HyperSALmon is intended to do. The prototype has been designed in accordance with suggestions derived from a current research report of visualization techniques (Sehlstedt, 2008) appropriate for displaying service model data. In addition to these suggestions domain experts at Data Ductus Nord AB has expressed an urge for implementation of further features, some of their suggestions are deduced from research documents (Leijon et al., 2008; Wallin and Leijon, 2007, 2006), while others have been stated orally in direct relation to the prototype implementation work. The main visualization proposal is to use tree structures. Thus, both traditional tree structures and hyperbolic tree structures have been utilized, where the main navigation is set to occur in the hyperbolic tree view. In order to contribute further to this report I provide a discussion addressing problems related to the context of implementing a prototype for service model visualization using open source frameworks that meets the requirements set by the service model network architecture, the domain experts and the suggestions in the research report (Sehlstedt, 2008,page 51-52). Finally, I will present drawn conclusions of the attempted prototype implementation, illustrating potential strengths and weaknesses and consequently introduce suggestions for possible improvement and further development.

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McElhiney, Patrick R. "Scalable Web Service Development with Amazon Web Services." Thesis, University of New Hampshire, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10931435.

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The objective of this thesis was to explore the topic of scalable web development, and it answered the question, “How do you scale a website to handle more traffic at peak times without wasting resources?” This is important research to any web company that has issues with rising costs as demand for their website increases. It would be wise for every online business to be prepared for more web traffic, before it occurs, without spending the budget of a multi-million user web company in low traffic periods. The last thing you want is an error as your customer base starts to arrive, giving them a bad experience for their first impressions, which would result in lost revenue.

Scalable software development architectures, including microservices, big data, and Kubernetes were studied, in addition to similar web service companies including Facebook, Twitter, and Match.com. A scalable architecture was designed for a social media web service, MeAndYou, using the big data configuration with a shared Aurora database, which was configured using an auto-scaling group attached to a load balancer in Amazon Web Services (AWS). It was tested using a custom threaded Selenium-based Python script that applied simulated user load to the servers. As the load was applied, AWS added more Elastic Compute Cloud (EC2) instances running a virtual disk image of the web server. After the load was removed, the instances were terminated automatically by AWS to save costs.

Countless steps were taken to make the web service bigger and more scalable than it originally was, before testing, including adding more fields to user profiles, adding more search types, and separating the layers of code into different Hypertext Preprocessor (PHP) files in the front-end. A version control system was configured on the servers using GitHub and rsync. The systems architecture designed suggests the Match Engine should use a stream processing message queue, which would allow the system to factor searches one at a time as they are created, with horizontal scaling capabilities, rather than grabbing the entire database and storing it in memory. The backend Match Engine was also tested for accuracy using Structured Query Language (SQL) injection, which determined how the match algorithm should be improved in the future.

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Olsson, Gustav, and Jonathan Kunfu. "SELF-SERVICE : Vägen till en lyckad Self-Service lösning." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-39623.

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SSBI-verktygen möjliggör att flytta framtagningen av rapporter och analyser av affärsdata från IT-avdelningen till användarna. SSBI svarar mot ett behov av att snabbare skapa rapporter och analyser för att ta affärskritiska beslut. Med en SSBI-implementation finns det ett antal utmaningar som behöver hanteras. Syftet med studien är att skapa förståelse för hur utmaningar relaterade till SSBI-implementationer hanteras, för att möjliggöra en lyckad implementation. Det leder till frågeställningen: Hur hanteras utmaningar relaterade till SSBI- implementationer? För att skapa förståelse för hur utmaningarna hanterats valde vi en kvalitativ metod där vi tolkat konsulters utsagor. Studien utgår från ett konsultperspektiv eftersom konsulterna har erfarenhet kring kundprojekt, som involverar såväl nykomlingar till erfarna BI- organisationer. I slutsatsen presenterar vi tre grupper av angreppssätt för hur utmaningarna hanteras, för att lyckas med SSBI-implementeringar.
The SSBI tools enable the production of reports and analyzes of business data from the IT department to be transferred to the users. SSBI is developed to satisfy a demand to be able to create fast reports and analyzes, to make business driven decisions. With a SSBI implementation, there are a number of challenges that need to be managed. The aim of the study is to identify how challenges related to SSBI implementations are managed, which enable successful implementation. This leads to the question: How are challenges related to SSBI implementations managed? To gain an understanding of how the challenges have been managed, we chose a qualitative method to interpreted consultants' statements. The study is based on a consulting perspective, since the consultants have experience of customer projects, which involve both newcomers and experienced BI organizations. In the conclusion, we present three groups of approaches of how challenges are managed to succeed with SSBI- implementations.

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Dantas, Ramide Augusto Sales. "Quality-aware Automated Service Composition using Reverse Engineering and Incomplete Information." Universidade Federal de Pernambuco, 2012. https://repositorio.ufpe.br/handle/123456789/10952.

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Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T19:29:15Z No. of bitstreams: 2 phd-thesis-vfinal-rasd.pdf: 2993974 bytes, checksum: a924d1ac8059a7b4a6c2775d60d5a742 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5)
Made available in DSpace on 2015-03-05T19:29:15Z (GMT). No. of bitstreams: 2 phd-thesis-vfinal-rasd.pdf: 2993974 bytes, checksum: a924d1ac8059a7b4a6c2775d60d5a742 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Previous issue date: 2012-03-13
Service Composition is one of the most important features offered by Service Oriented Computing. The composition allows a new service to be created through the reuse of existing ones. The process of creating a composition involves discovering the necessary services and combining them in an appropriate manner using specific languages and tools. This process, however, is still carried out mainly by hand. Considering the dynamic nature of distributed services, manual composition may become too complex, affecting the productivity gains provided by reuse. Proposals to fully or partially automate this process already exist, most of them based on Automated Planning algorithms borrowed from Artificial Intelligence. Although functional, these approaches have practical problems that hinder their effective implementation in production scenarios. In this Thesis, we addressed some of the practical problems of automated composition, starting with the need for formal descriptions of services. These formal descriptions are necessary for the composition algorithms, however, are rarely available from services. This issue was addressed by means of reverse engineering a repository of service compositions. By analyzing how the services were related to each other in the compositions, it was possible to obtain the necessary information for the algorithms to work. We also evaluated the quality of the compositions generated by the algorithms and their similarity with respect to compositions created manually. Automated Planning algorithms from the literature have been modified in order to generate solutions closer to those expected by the developer. Finally, the composition algorithms were adapted to accept incomplete specifications, thus allowing the developer to obtain a solution even not knowing a priori all the composition details. Comparisons with automated planning tools were conducted in order to ascertain the effectiveness of the algorithms. The results show that the automated composition, as presented in the Thesis, can be an invaluable tool to the service developer.

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Bashir, Muhammad Shahid, and Mohd Zalmy Zakaria. "Hesitation on adoption Self-Service Technologies (SSTs) : A case study on self payment machine." Thesis, Umeå University, Department of Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-34814.

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Self service providers are making such systems which offer faster and more flexible service to the user. Most of us are familiar about self service technologies such as Kiosk, Auto Teller Machine, Self Check in machine, Self payment machine etc. Unfortunately, users are not using these SSTs commonly as advancement has been occurring in SSTs. Sometimes, people look annoyed and feel fear to use such kind of technology at public spaces. Generally, these systems need interaction between users and technology to create service outcome instead of interacting with a service personnel. These technological interfaces have been called Self-service technologies (SSTs). Yet, not all users choose to use the new technologies and they still feel some hesitations to adopt this technologies in this case SSTs. This study investigated the factors that make users hesitate to use and adopt SSTs.

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Lundin, Jonatan. "Designing technical information : Challenges regarding service engineers’ information-seeking behaviour." Licentiate thesis, Mälardalens högskola, Innovation och produktrealisering, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-29943.

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There is a gap of knowledge regarding relevant aspects of users’ information-seekingbehaviours. The research presented in this thesis aims at gaining a deeper knowledge about such behaviours and discussing the consequences the behaviours may have on the design practice of technical communicators when designing technical information during product development. The information needs of users, and where they go to obtain information to satisfy these needs, are considered relevant aspects. The research presented in this thesis is limited to service engineers performing maintenance in a workshop. The objective is to try to frame the information needs service engineers give evidence of in a work task and map where they go to satisfy these needs. An ethnographic research approach were selected where empirical data was collected, analysed and interpreted from a theoretical viewpoint: a synthesis of Byström and Hansen’s Conceptual Framework for Tasks in Information Studies and Systemic-Structural Theory of Activity. Seven in-house aftermarket service engineers where observed by means of participant observation while performing maintenance work tasks on machine equipment taken out of service in a maintenance workshop in Sweden.The results reveal that these service engineers gave evidence of fifty (50) different information needs, that they actively searched and selected four (4) types of sources of information to satisfy these needs, but also that service engineers seldom seek instructions. The consequence for technical communicators having the intention of designing to satisfy the cognitive information needs of individuals, is that it is a challenge to satisfy every information need. The information needs unique to any one individual and those depending on the work task context, as well as those that are specific to a work role in an organisation rather than to the machine equipment, are challenging to satisfy. This research indicates that the same type of information is used to satisfy different types of information needs. The information designed to satisfy a specific information need may thus be used to satisfy an entirely different need.
INNOFACTURE - innovative manufacturing development

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Ma, Ting-sum, and 馬庭深. "Determine information systems service level in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1986. http://hub.hku.hk/bib/B31263604.

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Githii, Michael Wainaina. "Information intensive service operations : links between service concept, customer inputs and service process design." Thesis, University of Birmingham, 2017. http://etheses.bham.ac.uk//id/eprint/7433/.

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The study looks at relationships between service \(concept\), customer \(inputs\) and \(service\) process design (CI&P constructs) in information intensive service (IIS) systems from a service process execution viewpoint. A review of service operations literature hints to several researchable gaps. First, although service design and development has been studied at process level, how the CI&P constructs relate and explain each other and implications therein to operations and operational management decisions is not clear. Extant literature provides unstructured and incomplete picture of these relationships. This study explores the combined influence of different customer inputs to design of service delivery process and service concept. Second, specific features linking service delivery process to the IIS product package and the role of customer inputs are empirically assessed. Considering the recentness of IIS phenomenon and nature of investigation, multiple-embedded case study research design is deemed appropriate for theory building and extension. The study develops six propositions linking different attributes of operations transformational process in design of services. Contributions are presented at three levels; (i) identification of process design features for IIS, (ii) establishment of links between elements of the transformation model for IIS, and (iii) highlighting of the role and implication of information intensity to understanding of service classification and management of service operations. To the practitioner, the study demystifies the fundamental problem of IIS delivery that bases its decisions on marketing considerations, giving little regard to operations management.

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Zhang, Hua 1967. "Design and implementation of an XML web service : stock information service." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=79211.

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XML has been extensively adopted by the industries for data exchange in the E-business environment. XML web service is XML based application, which can be used to integrate distributed applications.
The objective of this thesis is to present the Web Service Architecture in detail, explore the use of XML and Web Service technologies for collaborative application integration in Business-to-Business, design and implement a Stock Information Service with the XML web service architecture.
In this thesis, we start with an overview of current application integration approaches, and then focus on the Web Service Architecture. After exploring XML Web Service Standards, including SOAP, WSDL and UDDI, we design and implement the Stock Information Service to demonstrate the usage of web service architecture in the application integration. This application integrates different web applications about stock information using Web Service Architecture and provides an integrated interface to the customers. It is implemented with IBM WebSphere Application Developer.

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Caldeira, João Carlos Palmela Pinheiro. "Information technology service management: an experimental approach towards IT service prediction." Master's thesis, FCT - UNL, 2009. http://hdl.handle.net/10362/2075.

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Dissertation presented to obtain a Masters degree in Computer Science
Software development and software quality improvement have been strong topics for discussion in the last decades. Software Engineering has always been concerned with theories and best practices to develop software for large-scale usage. However, most times those theories are not validated in real live environments. Therefore, the need for experiments is immense. The incidents database can be an important asset for software engineering teams. If they learn from past experience in service management, then they will be able to shift from a reactive approach to a more proactive one. The main goal of this dissertation is shedding some light on the influential factors that affect incidents lifecycle, from creation to its closure, and also to investigate to what accuracy the ARIMA models are a valid approach to model and predict not only the ITIL incident management process, but also other ITIL processes and services in general. The dissertation presented herein is on the crossroads of Empirical Software Engineering and of the emerging area of Services Science. It describes an experiment conducted upon a sample of incident reports, recorded during the operation of several hundred commercial software products, over a period of three years (2005-2007), on six countries in Europe and Latin America. The incidents were reported by customers of a large independent software vendor. The primary goal of an Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. As a result of this, a software company can make use of a good incident management process to improve several areas of their business, particularly product development, product support, the relation with its customers and their positioning in the marketplace. The underlying research questions refer to the validation of which are the influencing factors affecting the incidents management lifecycle, and also aims at finding the existence of patterns and/or trends in incident creation and resolution based on a time series approach. Additionally, it presents the estimation, evaluation and validation of several ARIMA models created with the purpose of forecasting upon incident resolution based on incident creation historic data. Understanding causal-relationships and patterns on incident management can help software development organizations on optimizing their support processes and in allocating the adequate resources; people and budget.

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Johansson, Christoffer. "Self service business intelligence : Grundkompetenser för slutanvändare." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15630.

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Organisationer vill hela tiden bli effektivare i allt de gör även när det kommer till business intelligence. För att effektivisera beslutstödsprocessen har organisationer börjat gå över till selfe service business intelligence där personer på en operativ nivå skapar sina egna rapporter och gör sina egna analyser. När detta sker uppkommer nya moment för personalen i organisationen och de behöver skaffa sig nya kompetenser. Vilka kunskaper behöver egentligen personalen skaffa sig? Det är det som undersöks i det här arbetet. Undersökningen kommer genomföras med hjälp av en fallstudie. Litteratur kommer att granskas och intervjuer kommer att genomföras med personer som arbetar med beslutstöd. Arbetet undersöker vilka kompetenser som krävs av en slutanvändare men exkluderar hur de skaffar sig dessa kompetenser. Resultatet visar att det finns tre stycken huvudkategorier av kompetenser dessa är tekniska kunskaper, verksamhetskunskaper och analytiska förmågor. Under dessa kategorier finns sedan sex stycken kompetenser; Verksamhetsdata, BI-verktyget, Datavana, Verksamheten, Branschkunskap och Analytisktänk.

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Hart, James Andrew. "Information as a service for dairy farmers." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/16000.

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Communication with an organisation’s customers has become one of the most important factors that play a role in doing business today. Organisations that supply their customers with correct and different kinds of information create customer loyalty. Dairy farmers are no exception to the rule, because of the ongoing planning that dairy farmers need to do on a daily basis. Dairy farming in South Africa is extremely price sensitive and therefore information that can help in decision making plays an important role in making the right decision at the right time. The Internet has become an essential environment where information is readily available to anyone who has access to the technologies, such as smartphones, computers and tablets. Thus, it will be beneficial for both the organisation and the dairy farmer to have relevant information available on the organisation’s website. The information that is made available to the dairy farmers on these websites needs to be updated on a daily basis. The information must be relevant to dairy farming and must provide additional information besides the information that the specific organisation specialises in. Information as a Service (IaaS) for Dairy Farmers in South Africa is the focus of this research. The purpose of the investigation is to provide a means of providing the information needed by dairy farmers in South Africa, to enable them to make the right decisions on an operational level. The empirical data were collected, analysed and interpreted. From these findings a proposed communications framework is created to assist organisations to better communicate with dairy farmers in South Africa. The purpose of this research study is to design a framework which will provide IaaS to dairy farmers in South Africa. The research determined the different ways in which organisations can communicate with dairy farmers and the best time period in which that communication should take place for each specific communication strategy. Therefore, the aim of the research study was to determine the best ways to communicate with dairy farmers. A clear knowledge of the technologies that dairy farmers use to manage information was determined by the research study. The required information that dairy farmers need to make the correct decisions suitable for the requirement of farming on a practical level was determined by the research study.The proposed framework on Information as a Service for Dairy Farmers could help organisations to supply dairy farmers with the right information at the right time. The proposed framework will assist organisations dealing with dairy farmers easier and will also assist farmers, because the information provided as a service will be relevant to dairy farming. The treatise is an exploratory, mixed method research study which consists of literature reviews, surveys and cross-sectional studies. Secondary resources was used to conduct literature studies to determine the information needed by dairy farmers. A questionnaire was compiled from existing questionnaires as well as from literature studies and was completed by the respective respondents in the dairy farming community. The survey also consists of questions that determine what dairy farmers think about the service they receive from the organisations that they deal with. A cross-sectional study was used to compare the information needed specifically by pasture-based dairy farmers in relation to total mixed-ration-based dairy farmers. Both Descriptive and Inferential Statistical methods will be used for the analysis of the data. The communication systems can vary from Self-Help Groups to Mobile Technology. The type of communication system will depend on the systems that the organisation have available for their customers. The timing of communication with dairy farmers needs to be convenient and depends, according to literature, on the type of social networking that the organisation might use. An organisation that deals with dairy farmers needs to decide which Social Media site is most suitable when it needs to communicate with dairy farmers. The technology used to access information consist of Laptops, Smart Phones, Tablets and Desktops. Agricultural organisations provide information which dairy farmers need, to give them the correct guidance in performing good farming practices in order to produce safe, high-quality milk. The study will conclude with the development of a proposed communications framework where agricultural organisations can provide information as a service to dairy farmers.

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Lundqvist, Pia. "A service minded information flow in transports." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-96197.

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This thesis is about information flow and customer service at Besam Production AB´s transport department. The focus of this thesis is to study the daily routines at the transport department regarding information flow and customer service both to the customers and to the forwarder. And how the information flow can be changed to be more efficient, save time and how to make this to an advantage against theirs competitors, is also studied. Like vise the customer service that Besam Production today is offering their customer at the transportation point and witch improvements that can be carried out. In the chapter where the current situation the daily work and situation for the transport department is addressed. Especially the situations regarding information flow to and from the daily used forwarder, Geologistics, and the information flow that today exist between the transport department and daughter-companies/end customers. In this chapter it’s also addressed witch kind of customer service that Besam Production AB today offers with their transport and what kind of customer service that Besam Production AB today is receiving bfrom their forwarder. In the literature study different forms of information flow and the importance of the information quality and contains, is studied. In this chapter different forms of customer service and how important the opinion of the customer is, is also studied. The result of the analysis between the chapters, current situation and literature study is for show in the conclusions’ chapter. The most important results in this thesis indicate that major improvements can be carried out within the transportation department in both areas. An example of this is that the greatest information flow today is transferred with fax. If the information flow instead was transferred electronically, the time saved could be used for customer service that today is not developed enough.
Detta examensarbete handlar om informationsflöden och kundservice vid Besam Production AB:s utskeppningsavdelning. Syftet med detta arbete är att se över de nuvarande rutinerna som idag finns på utskeppningsavdelning vad gäller informationsflöde vid de dagliga transportbokningarna både till transportören och till kunderna. Hur informationsflödet här kan förändras för att kunna bli mer effektivt, spara tid och bli en konkurrensfördel för Besam Production AB undersöks också. Även en granskning av den kundservice som Besam Production AB erbjuder vid transporter till sina kunder granskas och hur denna skulle kunna förbättras ses också över. I nulägesbeskrivningen tas det upp hur nuläget för skeppningsavdelningen ser ut både vad gäller informationsflöde till och från den transportör som används till de dagliga transporterna Geologistics och det informationsflöde som idag finns mellan utskeppningsavdelningen och dotterbolagen/slutkunderna. Det tas även i nulägesbeskrivningen upp vilken form av kundservice som i dagens läge ges vid transporter från Besam Production AB och vilken kundservice som Besam erhåller från Geologistics. I litteraturstudien studeras olika former av informationsflöde och vikten av informationsinnehållet. Här tas även upp olika former av kundservice vid transporter och hur viktigt det är för ett företag att ha rätt syn på sina kunder och hur viktigt det är att vara medveten om vad det egentligen kunderna vill ha vad gäller service. Resultatet av analysen mellan nulägesbeskrivningen och litteraturstudien finns i slutsatserna. De viktigaste resultaten som har framkommit genom detta arbete indikerar att genomgående förbättringar kan ske på utskeppningsavdelningen både vad gäller informationsflöden och kundservice. Som exempel på detta kan nämnas att det största informationsflödet idag sker med hjälp av fax. Om detta istället genomföras på elektronisk väg, skulle mer tid kunna frigöras som kan användas till den idag ej tillräckligt utvecklade kundservicen.

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Mylonopoulos, Nikolaos. "The governance of information technology service provision." Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/34705/.

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The governance of information technology (IT) service provision entails all those elements of the structure and process of contracting and organisation that are necessary in order to deliver effective and efficient IT services within today's organisations. This thesis develops a framework integrating those elements of governance with a view to explaining actual governance structures and to guiding relevant decisions in practice. Until the late 1980s, the principal concerns with respect to the organisation of IT activities revolved around the issues of centralisation versus decentralisation and end-user computing versus specialist control. Whilst contracts for various systems and services have always been a significant part of the IT department's activity, the issue of structuring such contracts took a prominent position on the management agenda in the beginning of 1990s with the proliferation of large contracts of the 'total outsourcing' kind. IT outsourcing rekindled interest in and reshaped the agenda of the organisation of IT provision. The debate on IT outsourcing provided the motivation and the starting point of this thesis. Thus, chapter 1 reviews this debate and, following on the opinion of others, recasts the question of 'whether to outsource or not' as 'how to set up the governance (i. e. the structure and process of contracting and organisation) of IT service provision'. In order to shed some light on the elements of governance, chapter 2 turns on a range of economic theories of the firm. These theories are critically reviewed and some preliminary suggestions as to how they might inform the governance of IT are put forth. The chapter concludes by setting the theoretical foundations for the rest of the thesis. The notion of a governance continuum between the ideal pure market and the ideal pure hierarchy is introduced. Actual governance structures, it is argued, can be placed on this continuum as individual instances. Before advancing onto more substantive work, chapter 3 pauses to reflect on the epistemological basis of this research project. The main principles of the epistemological position adopted here are taken from the philosophical arguments of transcendental realism. The implications of this epistemological position for the empirical methods and the theoretical claims made in this thesis are also examined. Chapter 4 documents an intensive case study at British Petroleum Plc. The purpose of this case study was to draw lessons from practice and to assess the relevance of the theories of chapter 2. This case study was an interactive learning process through which the researcher sought access to management practice in order to assess economic theories, while the managers at BP sought a broader understanding of IT outsourcing. The outcome of this interaction was the S-CAGE framework which coupled theoretical insights with practical relevance. The S-CAGE (Service Clustering And Governance Establishment) framework is described in detail in chapter 5. It is put forth as both an explanatory and a normative account of the governance of IT service provision. It is based on the notion of governance continuum, it introduces the idea of grouping services into clusters and it provides a classification of the elements of governance that should be customised to the characteristics of each cluster of services. Chapter 6 presents two further case studies aimed at evaluating the usefulness of SCAGE in understanding and explaining alternative outsourcing practices. ICI and Anglian Water have been visited for this purpose. On the basis of these cases, the concluding chapter summarises the strengths and limitations of the proposed framework. An attempt is also made to set forth some preliminary theoretical ideas extending the notions of clustering and governance continuum. The thesis concludes with a final short illustration of the use of the S-CAGE framework.

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Wang, Hongxia. "Data service framework for urban information integration." Thesis, University of Salford, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.490440.

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Comprehensive and accurate information plays a key role in urban planning process. Recent developments in Information Communications Technologies (ICT) have provided considerable challenges and opportunities to improve the management of planning processes and make better use of planning information. However, data sharing and integration are always problematic for urban planning tasks because urban datasets are heterogeneous and scattered in different domains and organisations. It is stated that planners spend about 80 percent of their time to coordinate various datasets and analysis information (Singh 2004). The aim of this research is to develop a technical solution to providing information support for urban planning. The research will focus on planning data representation and integration in order to produce semantically rich urban models.

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Magarity, Mary T. "Information technology in in-service teacher education." Thesis, Queen's University Belfast, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.335994.

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Wang, Feng. "A context information service for mobile applications." Thesis, University of Strathclyde, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417334.

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Chamoun, Christoffer. "Self-Service Business Intelligence : Kritiska framgångsfaktorer för att tillämpa Self-Service Business Intelligence." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15645.

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Self-service Business Intelligence är idag ett relativt nytt koncept och det blir vanligare idag att verksamheter börjar röra sig mot denna nya trend inom Business Intelligence för att att göra sina användare mer flexibla i sitt beslutsfattande. Anpassningen idag till Self- service BI är idag är låg och har sjunkit de senare trots stora investeringar. Konceptet med Self-service BI är kan vara svårt för användarna att förstå och det finns ett antal faktorer som kan bidra till att öka anpassningen och uppnå framgångar med att tillämpa SSBI. Denna studien syftar till att ta reda på: ”Vad finns det för kritiska framgångsfaktorer för att tillämpa Self-Service BI? ”. För att besvara frågan användes en kvalitativ metod och insamlingen för data utfördes med hjälp av semistrukturerade intervjuer. Intervjuerna utfördes på 6 företag med 6 olika respondenter som har erfarenhet inom SSBI och BI. Respondenterna bidrog med empirisk underlag för att kunna besvara studiens frågeställning, men även till litteraturen med information som litteraturen tidigare inte nämner. Resultaten har visat att svaren från respondenterna och litteraturen går i linje med varandra när det gäller kritiska framgångsfaktorer. Framgångsfaktorerna som diskuteras och tas upp av respondenterna och litteraturen var: Rätt verktyg för rätt användare & anpassningsbara användargränssnitt, utbildning, data governance & data management, kartlägga användare och tillgänglighet av data för att framgångsrikt tillämpa SSBI. Nya faktorer som framkom under de semistrukturerade intervjuerna med respondenterna var: Change management, kommunikation och experimentering & testning.

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Frej, Frans. "Self-service BI : En studie om oerfarna användare och information." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-18722.

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Business Intelligence is today a growing and evolving area within Information Technology and decision making and it’s becoming more and more common for organizations to implement Self-Service Business. To succeed with Self-Service Business Intelligence, it’s important for users to understand the information that is visually presented in front of them in the SSBI-tool. The information in a SSBI-tool are presented in dashboards and those are hard to design so that users easily can understand them. This study aims at finding out: ”How can a SSBI-tool facilitate and visually present information so that casual users can benefit from that information?”.To answer the question, a qualitative method has been used and the data has been collected with the help of semi-structured interviews. The interviews were done at one company that was in the middle of the process to implement a SSBI-tool and has been facing issues regarding the visual part of the SSBI-tool. The respondents contributed with material to answer the study’s question and generated new opinions regarding the subject.The result has been summarized into fem different criteria’s that will help casual users understand the visually presented information in the SSBI-tool. Those five criteria’s are: bar-graphs, explanatory terms and definitions, instruction video, simplicity before complexity and choice of words.

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Leo, Gustav. "Self-service business intelligence : Viktiga Roller inom SSBI." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-13917.

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Dagens affärsklimat är under ständig utveckling och för att möta den ökade konkurrensen är det viktigt för verksamheter att snabbt kunna fatta beslut som är baserade på data. Utmaningarna i detta medför att verksamheternas arbetssätt måste bli mer innovativt för att snabbare kunna anpassa verksamheten. Traditionell business intelligence (BI) där IT-avdelningen oftast ansvarar för att ta fram rapporter åt användarna har svårt att hinna med att skapa rapporter som är nödvändiga för att fatta beslut grundade i data. En lösning på detta problem är att införa Self-Service BI (SSBI) där målet är att låta användarna komma närmre verksamhetens data och på det sätta kunna skapa rapporter utan inblandning från IT-avdelningen. Genom att ta bort IT-avdelningen som mellanhand och flytta ut visst ansvar på verksamhetens avdelningar ställs krav på en tydlig organisation med tydliga roller och detta ligger till grund för den frågeställning som denna studie ska ge svar på som är: Vilka roller krävs för att införa och driva SSBI? Metoderna som valts ut för att kunna ta fram ett svar på denna fråga är systematisk litteraturstudie och fallstudie. Syftet med att genomföra den systematiska litteraturstudien är att analysera vad den befintliga litteraturen tar upp om roller inom SSBI. Fallstudien som består av intervjuer med experter inom SSBI-området syftar till att fånga upp deras erfarenheter och åsikter om det olika roller som är viktiga inom SSBI. Resultatet består av ett framtaget organisationsschema över viktiga roller som behövs för att kunna införa och driva SSBI inom en verksamhet.

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Kreivi, A. (Antti). "Choosing a platform as a service for software as a service provider." Master's thesis, University of Oulu, 2014. http://urn.fi/URN:NBN:fi:oulu-201404291316.

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Cloud computing is still very sparsely researched, especially concerning platform as a service(PaaS) deployment model. PaaS model is still a very new in cloud computing and often confused with more familiar IaaS and SaaS models. First the basic concepts of cloud computing such as essential characters, deployment models and service models are presented and everything in cloud computing lean on these main concepts. The main objectives in this thesis are, to find out why PaaS is better alternative than building an own platform over a selected infrastructure, and to justify, why the selected PaaS is the most suitable for a cloud software project. PaaS has many advantages and concerns that must be sort out before a decision of deploying one can be made. With PaaS, developers do not need to know much about underlying cloud infrastructure and the infrastructure services are usually completely hidden, instead they can focus more on the development. PaaS platforms bring also a lot of cost reductions from reduced hardware needs, staff and more predictable expenditure. The biggest challenges in PaaS are the security and privacy concerns, and possible vendor lock-in risks. The four PaaS alternatives which are measured are Amazon Web Services with Beanstalks, Google App Engine, Heroku and Cloud Foundry. These are selected from number of alternatives together with the contractor. These four were among the most well-known PaaS providers and they were the most suitable with the contractor’s project and with the criteria. To measure these, five justified criteria, which are derived from the literature, are defined. Measurable factors are derived from scalability, service agreements and vendor lock-in, security, framework and supported languages and pricing models. Choosing-by-advantage(CBA) decision making method is used to find out the best alternative. CBA is made for fast and sound decision making and it is based on the importance of advantages. The factors from the criteria are derived in away that they should uncover the advantages of each PaaS alternative. Disadvantages are also found out and listed to strengthen the decision further. With the help of the justified criteria and the CBA analysis, the goal is to support and justify the PaaS decision, which will be made.

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Gratton, Marie-Claude I. "The management of information technologies in health promotion, the Cancer Information Service." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/mq31287.pdf.

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Bertilsson, Tobias, and Mårten Persson. "Situation-dependent spontaneous mobile information service for travelers." Thesis, Blekinge Tekniska Högskola, Avdelningen för telekommunikationssystem, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3586.

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This application is created to provide valid and relevant travel information to travelers on their journey. The application is proposed as a demonstration for seamless communications in the VINNOVA-sponsored project PIITSA (Personal Information Intelligent Transport systems through Seamless communications and Autonomous decisions). The PIITSA-project is a cooperation between Blekinge Institute of Technology (BTH), Saab AB, SP Swedish National Testing and Research Institute and Swedish Road Administration region Stockholm. The project is going on under three years, and the goal is to define communication and decision functions which will make it easier for ITS-applications (Intelligent Transport Systems and Services) that have the need of supplying personalised information. This project presents a solution to the question “How do I get from point A to point B in any case”. All that the user needs is a PDA with the application installed and being able to connect to the service via a mobile network. If the user has specified a route in the application, then the user will receive up-to-date information on how to get to his destination. This information is presented on the user’s PDA. If something happens on the current route, then the user will get an automatic message sent to him presenting the problem and give him a new travel route. Thanks to this the user won’t be stuck in the traffic problem and will probably reach its destination in time.
Examensarbetet tog fram en demonstrationstjänst för det VINNOVA-sponsrade projekt PIITSA (Personlig Information i Intelligenta Transportsystem genom Sömlös kommunikation och Autonoma beslut). Den används på en handdator och hjälper resenrärer "att komma från A till B i alla fall" genom att ge möjlighet att söka eller lägga in reserutter och övervaka aktuell trafikinformation i samband med dessa rutter, främst avseende kollektivtrafik i Stockholmsområdet. Mervärdet består i att resenären blir varnat automatiskt om någonting händer längs de valda rutterna och ges möjlighet att få en ny rutt. Applikationen kan användas i skarp läge.
Primary contact: Markus Fiedler, +46 708 537339

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Tang, Chen. "Forecasting Service Metrics for Network Services." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-284505.

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As the size and complexity of the internet increased dramatically in recent years,the burden of network service management also became heavier. The need foran intelligent way for data analysis and forecasting becomes urgent. The wideimplementation of machine learning and data analysis methods provides a newway to analyze large amounts of data.In this project, I study and evaluate data forecasting methods using machinelearning techniques and time series analysis methods on data collected fromthe KTH testbed. Comparing different methods with respect to accuracy andcomputing overhead I propose the best method for data forecasting for differentscenarios.The results show that machine learning techniques using regression can achievebetter performance with higher accuracy and smaller computing overhead. Timeseries data analysis methods have relatively lower accuracy, and the computingoverhead is much higher than machine learning techniques on the datasetsevaluated in this project.
Eftersom storleken och komplexiteten på internet har ökat dramatiskt under de senaste åren så har belastningen av nätverkshantering också blivit tyngre. Behovet av ett intelligent sätt för dataanalys och prognos blir brådskande. Den breda implementeringen av maskininlärningsmetoder och dataanalysmetoder ger ett nytt sätt att analysera stora mängder data.I detta projekt studerar och utvärderar jag dataprognosmetoder med hjälp av maskininlärningstekniker och analyser av tidsserier som samlats in från KTHtestbädden. Baserat på jämförelse av olika metoder med avseende på noggrannhet och beräkningskostnader, så föreslår jag föreslår den bästa metoden för dataprognoser för olika scenarier.Resultaten visar att maskininlärningstekniker som använder regression kan uppnå bättre prestanda med högre noggrannhet och mindre datoromkostnader. Metoderför dataanalys av tidsserier har relativt lägre noggrannhet, och beräkningsomkostnaderna är mycket högre än maskininlärningstekniker på de datauppsättningar som utvärderatsi detta projekt.

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SFONDRINI, NICOLA. "A Lean Information Service Architecture for Service Level Management in Multi-Cloud environments." Doctoral thesis, Università degli studi di Pavia, 2019. http://hdl.handle.net/11571/1244488.

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Il Cloud Computing è emerso recentemente come una tecnologia dirompente per la gestione dei servizi IT su Internet, evolvendosi attraverso diverse fasi da Grid Computing, Utility Computing e Software-as-a-Service (SaaS). Nonostante un iniziale scetticismo, le aziende internazionali stanno ora migrando consistentemente il carico di lavoro IT su soluzioni Cloud private e pubbliche per ottimizzare la copertura geografica e lanciare nuovi servizi digitali. Tuttavia, il dinamismo dei sistemi e la creazione di ambienti Hybrid e Multi-Cloud introducono ulteriore complessità nella gestione della Qualità dei Servizi (QoS) e richiedono la definizione di Service Level Agreement (SLA) standard e approcci strutturati. Lo scopo della ricerca è valutare la maturità delle attuali tecniche regolate da SLA e definire un meta-modello per coprire l'intero ciclo di vita della gestione degli SLA stessi. Per analizzare a fondo lo stato dell'arte, la ricerca ha valutato le migliori pratiche di gestione dello SLA del Cloud attraverso una revisione della letteratura strutturata e ha identificato le principali esigenze aziendali attraverso un'indagine su diverse società internazionali. L'analisi evidenzia chiaramente una lacuna nella gestione degli SLA in ambienti Hybrid e Multi-Cloud che sta limitando il controllo della QoS all'utilizzo del sistema di monitoraggio dei fornitori di servizi cloud (CSP). Inoltre, i principali framework di gestione IT (cioè ITIL e COBIT) sono ancora basati sulla possibilità di interagire direttamente con i sistemi IT e, per questo motivo, non concepiti per il Cloud Computing. Partendo da questi risultati, la ricerca ha definito un framework SLA-aware, chiamato LISA, per evitare violazioni dello SLA e supportare sia i consumatori che i provider nell'intero ciclo di vita della gestione degli SLA in ambienti Multi-Cloud. Le prestazioni del framework sono state testate nel laboratorio di innovazione di un operatore di telecomunicazioni globale, implementando servizi su soluzioni cloud private e provider di servizi cloud pubblici. I risultati sperimentali convalidano l'efficienza di LISA nell'impedire violazioni dello SLA e degrado delle prestazioni del servizio, ottimizzando la QoS e il livello di controllo sui componenti del servizio implementati tra più provider di servizi cloud pubblici.
Cloud Computing recently emerged as a disruptive technology for managing IT services over the Internet, evolving through different phases from Grid Computing, Utility Computing and Software-as-a-Service (SaaS). Despite an initial scepticism, international companies are now widely migrating the IT workload on private and public Cloud solutions to optimise the geographical coverage and launch new digital services. However, the dynamism of the systems and the creation of hybrid and Multi-Cloud environments introduce additional complexity in managing the Quality of Services (QoS) and require the definition of standard Service Level Agreements (SLAs) and structured approaches. The aim of the research is to evaluate the maturity of the current SLA driven techniques and define a meta-model to cover the entire SLA management lifecycle. To deeply analyse the state of the art, the research evaluated the available Cloud SLA management best practices through a structured literature review and identified the main business needs through a survey on several international companies. The analysis clearly highlights a gap in the SLA management in hybrid and Multi-Cloud environments that is confining the control of the QoS to the use of the Cloud Service Providers (CSPs) monitoring system. Moreover, the main IT management frameworks (i.e. ITIL and COBIT) are still based on the possibility to directly interact with the IT systems and, for this reason, not conceived for Cloud Computing. Starting from these findings, the research defined a SLA-aware framework, called LISA, to avoid SLA violations and support both consumers and providers across the entire SLA management lifecycle in Multi-Cloud environments. The performance of the framework has been tested in the Innovation lab of a global telco operator, deploying services on private Cloud solutions and public Cloud providers. The experimental results validate the efficiency of LISA in preventing SLA violations and service performance degradations, optimising the QoS and the degree of control on service’ components deployed across multiple public Cloud providers.

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Tam, Wing-yan. "Quality of service routing with path information aggregation." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36782956.

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Antonsson, Daniel. "A server application for Traffic Information Service : Broadcast." Thesis, Linköping University, Department of Electrical Engineering, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1606.

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The need for increased safety and efficiency in civil aviation is pushing the introduction of Automatic Dependent Surveillance - Broadcast (ADS-B). The basic principle of ADS-B is that each aircraft is able to communicate its position and status over a radio data link to surrounding aircraft. In this way each aircraft obtains a detailed picture of the surrounding traffic. During a period of transition from today's radar surveillance to ADS-B many aircraft will not be equipped with the new data link technology and will therefore be invisible to the ADS-B equipped aircraft. The Traffic Information Service - Broadcast (TIS-B) has been conceived to be the solution to this problem. TIS-B is defined as a broadcast surveillance service in which data from the ordinary ground radar system is transmitted from a ground station to airborne systems, providing an air situation picture of the non-ADS-B stations.

The topics of this thesis are the definition and implementation of a TIS-B server. The presented solution is an evaluation TIS-B server that will receive data from a data-fusing tracker and provide one or several TIS-B ground stations with data filtered according to the settings of the server.

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Hsieh, Ping-Ju. "Administration Service for the Tourist Information System (TIP)." The University of Waikato, 2008. http://hdl.handle.net/10289/2478.

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The modern day tourists do not want to deal with the hassle of using a large number of travel guides and paper maps while travelling. They would prefer to be able to access required information via their mobile phones or Personal Digital Assistants (PDAs). We realise that the delivered information may be originally available in numerous information formats. To support the administrator of the tourist guides the programme is required to help sorting information from these different sources and to help inserting them into a system. Our goal with this project is to develop a software support for processing information import via a graphical user interface, to support the administrator in identifying and extracting the appropriate sight information from various resources. The interface also helps in transferring and storing the structured and unstructured data into the TIP database.

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Yap, C. S. "Information technology in organisations in the service sector." Thesis, University of Cambridge, 1986. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.382333.

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Tam, Wing-yan, and 譚泳茵. "Quality of service routing with path information aggregation." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B36782956.

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Onyino, Walter. "Rearchitecting legacy information systems : a service based method." Thesis, Lancaster University, 2001. http://eprints.lancs.ac.uk/11941/.

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Cuthbert, Rachel Catherine. "The information requirements for complex engineering service contracts." Thesis, University of Cambridge, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.648305.

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Sayar, Ahmet. "High performance, federated, service-oriented geographic information systems." [Bloomington, Ind.] : Indiana University, 2009. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3344771.

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Thesis (Ph.D.)--Indiana University, Dept. of Computer Science, 2009.
Title from PDF t.p. (viewed on Oct. 8, 2009). Source: Dissertation Abstracts International, Volume: 70-02, Section: B, page: 1135. Adviser: Geoffrey C. Fox.

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Samyuktha, R. "Nutraceuticals gateway: A value-added electronic information service." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105500.

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The attributes of education in a digital neighborhood have warranted a community of teachers on one end with shared curriculum and teaching materials and another community of students with distance and distributed learning on the other end. There is a different kind of ecology emerging and the library professionals have the opportunity to create a world without borders, making everything available to everyone anytime, anywhere. Roles of libraries have changed from being traditional to exist as hybrid or electronic libraries. In turn, the Library and Information Science (LIS) professionals have become intelligent filters of information and contribute to the libraries to emerge as â Knowledge Resource Centersâ . Creating successful e-information services for its demanding clientele has become their major challenge. One such case study of e-information services provided by the Science Campus (Guindy Campus) Li-brary of University of Madras is focused in this paper. The Campus Library caters to the re-search community of Schools of Life, Physical, Chemical, Earth Sciences and an array of re-searchers (members) from industries. Periodic discussions with experts, faculty and research scholars have necessitated the Library to enhance research with Information Gateways on spe-cific themes. Subject Gateways on Biomedical Sciences, Life, Chemical, Physical and Inter-disciplinary Sciences are compiled periodically and made available on the intranet in turn making its clientele access the sources on the internet from their desktop. They not only sup-plement research but also new popular courses introduced, thrust of the University programs and so on. The Gateway focused here is â Nutraceuticalsâ which is a component of the Gate-ways on â Biomedical Sciencesâ . The methodology of information aggregation from the Inter-net, evaluating their validity and organizing them for access, the strategies used to market the e-service, such as organizing user education and information literacy programs are discussed. Methods of evaluation of the service provided are analysed to improve the same. The chal-lenges of the career to develop essential skills to combat technology have compelled the pro-fessionals at the Library to get trained and update their technical expertise. Thus the Library tries to support the evolutionary convergence of Library Services, Technology and the Clien-tele.

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Reed, Bryan M. "Human services organizations : improving service delivery through information technology /." 2004. http://emp3.hbg.psu.edu/theses/available/etd-04302004-200204/.

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Liao, Winnie, and 廖秀玉. "Role-based Intranet Information Service." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/09531482824137823795.

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碩士
國立交通大學
資訊管理研究所
85
The prevalent use of Internet and Intranet has transformed the situation of information scarcity into information flooding. Business members have been trapped in vast amount of information and are not able to access useful information efficiently. As a result, the productivity of business member has been decreased. Therefore, the key solution to improve business members* effectiveness and business competitiveness is to provide the right information to suit business members* work needs.This thesis proposes a role-based information service architecture to provide appropriate information to suit business members* need. The proposed architecture utilizes an Information Service Agent to facilitate the process of information selection. The agent determines the selection of information for each business role based on role profiles, and provides each business member the selected information according to his role. By this approach, every business member can efficiently obtain appropriate informat

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Lin, Kun Liang, and 林昆諒. "Empirical Study on Service Quality of Information Service Industry." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/16983399841916862020.

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Lee, Shin-Han, and 李詩涵. "Employees’ Proactive Service Behavior in the Information Service Industry." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/38920366708804521422.

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碩士
國立臺北大學
企業管理學系
101
Due to the E-Business and the internationalization trend, here are already 72.78 percent of Taiwan enterprises adopt the ERP system. Information services industry has deeply rooted in each industry, helping internal members to communicate more quickly, accurately, and to improve the efficiency of the enterprises. However, there are few studies on the Information Service Industry, especially in the aspect of service behavior. Based on the relevant literature of proactive behavior and proactive postsales service, this research proposes a model of the proactive service behavior and which through self-efficacy to connect each pre-factors. This research collected 250 observation from staffs of information service companies. This research found that the proactive service behavior is affected by self-efficacy. Furthermore, this study shows that three proposed antecedents can trigger proactive service behavior through self-efficacy. Overall this research is show a consideration of the key managerial and implications in Information service industry.

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Hung, Huang Hsieh, and 黃協弘. "Health Information Service Architecture for Inter-Hospital Information Management." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/74395102248837931348.

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碩士
長庚大學
資訊管理研究所
90
The study aim at medical information exchange problem between different platform. To solve this, we refer to MIEC and declare the Health Information Service Architecture for inter-hospital information management. HISA using SOAP transmit data by XML through HTTP in HL7. HISA would be a solution for data exchange in heterologous system and database. We showed how it works in disease reporting. Furthermore, it could apply to refer, electronic medical record exchange, and so on. We designed and implemented DRA and DCA agent, one at hospital side and the other at CDC side, to report and control the infectious disease case they found. All the data transmit by SOAP so that we got popularization cause of HTTP and lightweight and re-usable data from XML. Using SOAP we could set somewhat to query different Web Services and take the match record from different Web Services database on different platform.(Ex. Medical record about the patient who have the same ID in different organization, Medical record about the patient who have the same biochemical test value in different organization, etc.) A conclusion as below: 1.The standards/protocols, HL7, XML, SOAP, and TCP/IP, are good for medical information exchange 2.To construct DNS-like PKI architecture; MIIEC-RC could be the CA to manage the organization under its control. 3.To build up medical information registry & repository mechanism.

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Hsiao, Jen-Huang, and 蕭仁皇. "Modeling Military Geospatial Information and Service." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/01075023672395273460.

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碩士
國防大學中正理工學院
軍事工程研究所
96
The purpose of this research is to develop a security mechanism for Geospatial Information and Service models (GI&S). Including establishments of a Military GI&S prototype framework, geospatial communication mechanism of information security, and a prototype system. The prototype framework uses systems analysis methods, and the U.S. Department of Defense Architecture Framework to describe the Military GI&S prototype framework, including Overview and Summary Information (AV-1),High-Level Operational Concept Graphic (OV-1), Operational Node Connectivity Description (OV-2), Operational Activity Model (OV-5), Logical Data Model (OV-7), Systems Interface Description (SV-1), Systems Communications Description (SV-2), Systems Functionality Description (SV-4), Operational Activity to Systems Function Traceability Matrix (SV-5), and Physical Schema (SV-11). In this research, for the initial structure of the Geospatial information communication of security mechanism, we discussed network security, legal issues, processing of the sensitivity geospatial information identification, and geospatial information architecture design,etc. As to the results from the above processes, the research adopted the concept of Service-Oriented Architecture (SOA), internet Geographic Information System technology to complete the framework of the prototype, the prototype of the Web server system. By prototype system of the server tested, this research proved that the proposed model is feasible. The system provides R.O.C military users a fast, easy access to the needs of the military geospatial information, displays three-dimensional battlefield environment, in visualization to commanders. Keywords: Geospatial Information and Service (GI&S), Department of Defense Architecture Framework, Service-Oriented Architecture

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MING, PI SHIH, and 皮世明. "Factors Influencing Information Systems Service Quality." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/86781435167223527273.

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chang, Po-ching, and 張伯璟. "Indoor Location-based Information Service Platform." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/13031873802157155597.

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碩士
樹德科技大學
資訊工程系碩士班
98
Recent years as indoor location-aware services and environmental monitoring and control technology fields have been gradually increasing attention was derived from the Mobile Location Services out of service applicable to the term(Location Based Services,LBS), In LBS under the environment able to provide users with better positioning accuracy, suitability for the location of services, and mobile device users through instant access to the current position and current can use the service. In order to strengthen the LBS application environment, so this study is more widely used in several existing indoor positioning methods to do the discussion RFID, ZigBee, UWN integrated wireless network (Unified Wireless Network, UWN ) provided by wireless sensor and through the integration SOA framework to the concept of location-oriented services, links to the development of services gateway server (Services Gateway Server, SGS) and the combination of back-end data sources (School Information System) . Service Gateway server to the function of major back-end integration across different information systems, and with RFID, ZigBee, UWN the indoor location information captured by SGS of discrimination, to Location-Based positioning methods to achieve indoor positioning service platform, and finally by comparing with the analysis of three different indoor positioning methods, to learn in the LBS environment, the advantages and disadvantages of three different positioning methods and performance assessment.

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