Relevant bibliographies by topics / Service level agreement

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service level agreement'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 June 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Service level agreement.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Service level agreement"

1

Garcia, Jose Maria, Pablo Fernandez, Carlos Pedrinaci, Manuel Resinas, Jorge Cardoso, and Antonio Ruiz-Cortes. "Modeling Service Level Agreements with Linked USDL Agreement." IEEE Transactions on Services Computing 10, no. 1 (2017): 52–65. http://dx.doi.org/10.1109/tsc.2016.2593925.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Meschke, Martina. "Service Level Agreement (SLA)." Controlling 20, no. 10 (2008): 562–63. http://dx.doi.org/10.15358/0935-0381-2008-10-562.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Fazili, Yashar, Bill Robertson, and William Phillips. "Green Service Level Agreement Compliance for Optical WDM Networks." Journal of Ubiquitous Systems and Pervasive Networks 11, no. 2 (2019): 9–14. http://dx.doi.org/10.5383/juspn.11.02.002.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Li, Yang. "Managing Enterprise Service Level Agreement." International Journal of Applied Logistics 1, no. 3 (2010): 18–43. http://dx.doi.org/10.4018/jal.2010070102.

Full text
Abstract:
The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management of SLA, including SLA-aware service modelling and terms optimization, contract drafting and compliance tracking. Among these, the author introduces his work in the area of enterprise SLA optimization to address existing deficiencies in this area including a roadmap for industry-strength SLA optimization capability and an initial version of SLA modeling and optimization toolset—code-named SLA-OASIS. Some out-of-box toolsets for SLA contract drafting and compliance tracking are also introduced.
APA, Harvard, Vancouver, ISO, and other styles
5

Du-Pondd, Michel, Olivier Audouin, Bela Berde, et al. "Service level agreement in optical networks." Annales Des Télécommunications 60, no. 9-10 (2005): 1268–80. http://dx.doi.org/10.1007/bf03219847.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Gabor, Ron, Avi Mendelson, and Shlomo Weiss. "Service level agreement for multithreaded processors." ACM Transactions on Architecture and Code Optimization 6, no. 2 (2009): 1–33. http://dx.doi.org/10.1145/1543753.1543755.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Liu, Zhen, Mark S. Squillante, and Joel L. Wolf. "On maximizing service-level-agreement profits." ACM SIGMETRICS Performance Evaluation Review 29, no. 3 (2001): 43–44. http://dx.doi.org/10.1145/507553.507571.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Yan, Jun, Ryszard Kowalczyk, Jian Lin, Mohan B. Chhetri, Suk Keong Goh, and Jianying Zhang. "Autonomous service level agreement negotiation for service composition provision." Future Generation Computer Systems 23, no. 6 (2007): 748–59. http://dx.doi.org/10.1016/j.future.2007.02.004.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Paputungan, Irving Vitra, Akmal Kurniadi Denna, and Devi Rachmawati. "Towards Service Level Agreement Quantification on Service-Based Computing." Jurnal Ilmiah Teknik Elektro Komputer dan Informatika 8, no. 2 (2022): 282. http://dx.doi.org/10.26555/jiteki.v8i2.23629.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Sharaf, S., and K. Djemame. "Enabling service-level agreement renegotiation through extending WS-Agreement specification." Service Oriented Computing and Applications 9, no. 2 (2014): 177–91. http://dx.doi.org/10.1007/s11761-014-0159-5.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Dissertations / Theses on the topic "Service level agreement"

1

He, Qiang. "Lifetime service level agreement management for service composition." Swinburne Research Bank, 2009. http://hdl.handle.net/1959.3/68739.

Full text
Abstract:
Thesis (Ph.D) - [Faculty of Information and Communication Technologies], Swinburne University of Technology, 2009.<br>Typescript. A thesis submitted to [Faculty of Information and Communication Technologies], Swinburne University of Technology for the degree of Doctor of Philosophy. "March 2009". Bibliography: p. 136-141.
APA, Harvard, Vancouver, ISO, and other styles
2

Hovestadt, Matthias. "Service level agreement aware resource management." [S.l.] : [s.n.], 2006. http://deposit.ddb.de/cgi-bin/dokserv?idn=983284571.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Sharaf, Sanaa Abdullah M. "Extending WS-agreement to support dynamic service level agreements in grids." Thesis, University of Leeds, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.588991.

Full text
Abstract:
Grid Computing allows users to share resources in both commercial and scientific environments. This dependency on Grid systems accelerated the need for replacing the "best-effort" approach used in most Grid environments with a more controlled and reliable method of achieving the high levels of Quality of Service (QoS) necessary to potential users. Service Level Agreements (SLAs) are electronic contracts between the service provider and service consumer, which depict the provided service explicitly in terms of the requirements, guarantee terms and the responsibilities of each party. The WS-Agreement is a Web Service protocol used to establish an agreement between service providers and service consumers; the definition of the protocol is very general and does not contemplate the possibility of changing an agreement at runtime. The state of the SLA may be an important reason for reducing the reliability and trustworthiness of parties if an unexpected event occurs at runtime. Therefore, it is not possible to adapt the terms or the (negotiated) QoS parameters of the agreement to accommodate this new state. The challenge is to make agreements more long-lived and robust to individual term violations. This research shows extensions of the WS-Agreement specification to support the dynamic nature of SLAs by allowing the possibility of SLA renegotiation at runtime. Modifying the ~greement at runtime to accommodate the most recent QoS level required by both parties (service provider and service requester) gives more flexibility and provides better services in optimistic scenarios, and at least prevents violations and SLA failures in pessimistic scenarios. In this research, we have extended the WS-Agreement specification to support the SLA renegotiation and make it possible at runtime. The extended WS-Agreement specification with the renegotiation possibility have been implemented and tested in this research. Within this implementation, the concept of renegotiation has been proved through the ability to create more than one SLA at runtime. Moreover, a number of experiments have been designed to calculate the possible profit the service provider can gain in optimistic scenarios, or the saving which can result from rescuing the SLA from violations and paying penalties. A comparison between static SLA and the new, proposed, dynamic SLA shows an improvement in the application performance through lowering the risk and reducing the execution time .
APA, Harvard, Vancouver, ISO, and other styles
4

Li, Bin. "Risk informed service level agreement for cloud brokerage." Thesis, University of Surrey, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.580347.

Full text
Abstract:
The use of distributed computing systems, including Grids and Compute Utilities, and now Clouds, becomes a consideration for businesses hoping to manage start-up costs and times, as well as reduce the physical and environmental footprint of infrastructures. Instead of purchasing and maintaining hardware and software, organisations and individuals can take advantage of pay-per- use (utility) models that relate directly to their requirements of infrastructures, platforms and software. However, such metered services are not widely adopted yet due to the lack of assurance of Quality of Service (QoS). It is suggested that such systems will only attain greater acceptance by a larger audience of commercial consumers if binding Service Level Agreements (SLAs) are provided that encompass service descriptions, costs of provision and, importantly, assurances on availability, performance, and liability. Prediction, quantification of risk, and consideration of liability in case of underperformance are considered essential for the future provision of Computer (Cloud) Economics - in particular, for the provision of SLAs through resource brokers, and generally to be more comparable to financial markets. The principal focus of this thesis is on building brokerage and related services for supporting growth of Cloud and contributing to future computational economics. A brokerage should provide negotiation mechanisms between consumers and providers, and perhaps manage available computer resources, to realise the goals of both parties. SLAs are key to this, where each SLA details price, risk, performance and QoS parameters, amongst others. This thesis presents a novel approach that supports the creation and management of Service Level Agreements, aimed towards improved uptake of cornmoditised computational infrastructures, platforms and software services. By analysing issues within current SLAs, it summarises necessary characteristics to be addressed in Cloud SLAs. Inspired by financial portfolio analysis and in particular by credit derivatives, this work demonstrates how the proposed Cloud Collateralised SLA Obligations (CSO), analogous to synthetic collateralised debt obligations (CDO), can be used to mitigate risk of failure or underperformance through diversification of compute resource portfolios. The CSO prices risk integrates into service insurance, and builds in penalties, and in contrast to well-known Cloud price models, relates variable performance to variable price. This performance-price relationship would also be necessary for the appropriate use of other financial models. Through Value-at-Risk (VaR) style analysis, the probability of failure (risk of underperformance) can be related to a confidence level for each SLA offer - the confidence of meeting the SLA. The thesis further identifies how performance tranches support an autonomic aspect in attempting to ensure satisfaction of higher-value SLAs as a trade off against higher-risk, lower-value SLAs. The approach can readily integrate with any SLA framework that supports real- time dynamic characteristics. Outcomes are broadly relevant to Cloud Computing, and more specifically to Infrastructure as a Service Clouds.
APA, Harvard, Vancouver, ISO, and other styles
5

Antola, Elia Raul <1994&gt. "Service Level Agreement: il caso studio Venis S.p.A." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/16592.

Full text
Abstract:
L'elaborato avrà come obiettivo l'esame del contesto letterario/normativo riguardante lo strumento del Service Level Agreement finalizzato all'analisi dello stesso nella società in-house del comune di Venezia, Venis Spa. La struttura della tesi partirà esaminando il concetto di Service all'interno dell'accordo sul livello di servizio, ponendo l'attenzione sul rapporto tra le parti coinvolte nel S.l.a. e sull'ciclo di vita che lo caratterizza. In seconda battuta, verrà introdotto il contesto della pubblica amministrazione e l'ambito Information Technologies rispetto al Service Level Agreement di Venis S.p.A. con il comune di Venezia, definendo sia le fasi che vanno dalla progettazione al monitoraggio post-erogazione del servizio sia le tipologie di servizi che l'azienda offre. All'interno del terzo capitolo verranno presentate nel dettaglio le metriche di ciascun servizio offerto da Venis S.p.A. e saranno analizzate le riformulazioni principali che sono avvenute negli ultimi anni all'interno dell’accordo con il comune di Venezia. Infine, sarà approfondita la gestione degli altri clienti di Venis S.p.A. e le conclusioni relative all'ottimizzazione dello strumento del Service Level Agreement all'interno dell'azienda.
APA, Harvard, Vancouver, ISO, and other styles
6

Winkler, Matthias. "Managing Service Dependencies in Service Compositions." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2010. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-63202.

Full text
Abstract:
In the Internet of Services (IoS) providers and consumers of services engage in business interactions on service marketplaces. Provisioning and consumption of services are regulated by service level agreements (SLA), which are negotiated between providers and consumers. Trading composite services requires the providers to manage the SLAs that are negotiated with the providers of atomic services and the consumers of the composition. The management of SLAs involves the negotiation and renegotiation of SLAs as well as their monitoring during service provisioning. The complexity of this task arises due to the fact that dependencies exist between the different services in a composition. Dependencies between services occur because the complex task of a composition is distributed between atomic services. Thus, the successful provisioning of the composite service depends on its atomic building blocks. At the same time, atomic services depend on other atomic services, e.g. because of data or resource requirements, or time relationships. These dependencies need to be considered for the management of composite service SLAs. This thesis aims at developing a management approach for dependencies between services in service compositions to support SLA management. Information about service dependencies is not explicitly available. Instead it is implicitly contained in the workflow description of a composite service, the negotiated SLAs of the composite service, and as application domain knowledge of experts, which makes the handling of this information more complex. Thus, the dependency management approach needs to capture this dependency information in an explicit way. The dependency information is then used to support SLA management in three ways. First of all dependency information is used during SLA negotiation the to ensure that the different SLAs enable the successful collaboration of the services to achieve the composite service goal. Secondly, during SLA renegotiation dependency information is used to determine which effects the renegotiation has on other SLAs. Finally, dependency information is used during SLA monitoring to determine the effects of detected violations on other services. Based on a literature study and two use cases from the logistics and healthcare domains different types of dependencies were analyzed and classified. The results from this analysis were used as a basis for the development of an approach to analyze and represent dependency information according to the different dependency properties. Furthermore, a lifecycle and architecture for managing dependency information was developed. In an iterative approach the different artifacts were implemented, tested based on two use cases, and refined according to the test results Finally, the prototype was evaluated with regard to detailed test cases and performance measurements were executed. The resulting dependency management approach has four main contributions. Firstly, it represents a holistic approach for managing service dependencies with regard to composite SLA management. It extends existing work by supporting the handling of dependencies between atomic services as well as atomic and composite services at design time and during service provisioning. Secondly, a semi-automatic approach to capturing dependency information is provided. It helps to achieve a higher degree of automation as compared to other approaches. Thirdly, a metamodel for representing dependency information for SLA management is shown. Dependency information is kept separately from SLA information to achieve a better separation of concerns. This facilitates the utilization of the dependency management functionality with different SLA management approaches. Fourthly, a dependency management architecture is presented. The design of the architecture ensures that the components can be integrated with different SLA management approaches. The test case based evaluation of the dependency management approach showed its feasibility and correct functioning in two different application domains. Furthermore, the performance evaluation showed that the automated dependency management tasks are executed within the range of milliseconds for both use cases. The dependency management approach is suited to support the different SLA management tasks. It supports the work of composite service providers by facilitating the SLA management of complex service compositions.
APA, Harvard, Vancouver, ISO, and other styles
7

Ta, Xiaoyuan. "A Quality of Service Monitoring System for Service Level Agreement Verification." Thesis, The University of Sydney, 2006. http://hdl.handle.net/2123/1005.

Full text
Abstract:
Service-level-agreement (SLA) monitoring measures network Quality-of-Service (QoS) parameters to evaluate whether the service performance complies with the SLAs. It is becoming increasingly important for both Internet service providers (ISPs) and their customers. However, the rapid expansion of the Internet makes SLA monitoring a challenging task. As an efficient method to reduce both complexity and overheads for QoS measurements, sampling techniques have been used in SLA monitoring systems. In this thesis, I conduct a comprehensive study of sampling methods for network QoS measurements. I develop an efficient sampling strategy, which makes the measurements less intrusive and more efficient, and I design a network performance monitoring software, which monitors such QoS parameters as packet delay, packet loss and jitter for SLA monitoring and verification. The thesis starts with a discussion on the characteristics of QoS metrics related to the design of the monitoring system and the challenges in monitoring these metrics. Major measurement methodologies for monitoring these metrics are introduced. Existing monitoring systems can be broadly classified into two categories: active and passive measurements. The advantages and disadvantages of both methodologies are discussed and an active measurement methodology is chosen to realise the monitoring system. Secondly, the thesis describes the most common sampling techniques, such as systematic sampling, Poisson sampling and stratified random sampling. Theoretical analysis is performed on the fundamental limits of sampling accuracy. Theoretical analysis is also conducted on the performance of the sampling techniques, which is validated using simulation with real traffic. Both theoretical analysis and simulation results show that the stratified random sampling with optimum allocation achieves the best performance, compared with the other sampling methods. However, stratified sampling with optimum allocation requires extra statistics from the parent traffic traces, which cannot be obtained in real applications. In order to overcome this shortcoming, a novel adaptive stratified sampling strategy is proposed, based on stratified sampling with optimum allocation. A least-mean-square (LMS) linear prediction algorithm is employed to predict the required statistics from the past observations. Simulation results show that the proposed adaptive stratified sampling method closely approaches the performance of the stratified sampling with optimum allocation. Finally, a detailed introduction to the SLA monitoring software design is presented. Measurement results are displayed which calibrate systematic error in the measurements. Measurements between various remote sites have demonstrated impressively good QoS provided by Australian ISPs for premium services.
APA, Harvard, Vancouver, ISO, and other styles
8

Ta, Xiaoyuan. "A Quality of Service Monitoring System for Service Level Agreement Verification." University of Sydney, 2006. http://hdl.handle.net/2123/1005.

Full text
Abstract:
Master of Engineering by Research<br>Service-level-agreement (SLA) monitoring measures network Quality-of-Service (QoS) parameters to evaluate whether the service performance complies with the SLAs. It is becoming increasingly important for both Internet service providers (ISPs) and their customers. However, the rapid expansion of the Internet makes SLA monitoring a challenging task. As an efficient method to reduce both complexity and overheads for QoS measurements, sampling techniques have been used in SLA monitoring systems. In this thesis, I conduct a comprehensive study of sampling methods for network QoS measurements. I develop an efficient sampling strategy, which makes the measurements less intrusive and more efficient, and I design a network performance monitoring software, which monitors such QoS parameters as packet delay, packet loss and jitter for SLA monitoring and verification. The thesis starts with a discussion on the characteristics of QoS metrics related to the design of the monitoring system and the challenges in monitoring these metrics. Major measurement methodologies for monitoring these metrics are introduced. Existing monitoring systems can be broadly classified into two categories: active and passive measurements. The advantages and disadvantages of both methodologies are discussed and an active measurement methodology is chosen to realise the monitoring system. Secondly, the thesis describes the most common sampling techniques, such as systematic sampling, Poisson sampling and stratified random sampling. Theoretical analysis is performed on the fundamental limits of sampling accuracy. Theoretical analysis is also conducted on the performance of the sampling techniques, which is validated using simulation with real traffic. Both theoretical analysis and simulation results show that the stratified random sampling with optimum allocation achieves the best performance, compared with the other sampling methods. However, stratified sampling with optimum allocation requires extra statistics from the parent traffic traces, which cannot be obtained in real applications. In order to overcome this shortcoming, a novel adaptive stratified sampling strategy is proposed, based on stratified sampling with optimum allocation. A least-mean-square (LMS) linear prediction algorithm is employed to predict the required statistics from the past observations. Simulation results show that the proposed adaptive stratified sampling method closely approaches the performance of the stratified sampling with optimum allocation. Finally, a detailed introduction to the SLA monitoring software design is presented. Measurement results are displayed which calibrate systematic error in the measurements. Measurements between various remote sites have demonstrated impressively good QoS provided by Australian ISPs for premium services.
APA, Harvard, Vancouver, ISO, and other styles
9

Catela, Miguel Ferreira. "Service level agreement em cloud computing : um estudo de caso." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10442.

Full text
Abstract:
Mestrado em Ciências Empresariais<br>O cloud computing é um novo modelo de negócio, que pressupõe a utilização de recursos tecnológicos em regime pay-as-you-go, permitindo que as empresas se foquem no seu core business, transformando as despesas de capital em despesas operacionais. Num ambiente cloud computing, o Service Level Agreement (SLA) é um documento que pretende gerir as expectativas do fornecedor de serviços e do cliente, relativamente à qualidade do serviço entregue, medindo e validando se os parâmetros previamente acordados são cumpridos. Com a elaboração deste trabalho pretende-se responder à questão de investigação: "Como negociar um Service Level Agreement para um ambiente cloud computing"?. Desta forma, realizou-se um estudo de caso numa empresa portuguesa, de média dimensão, fornecedora de soluções cloud. Procedeu-se a uma recolha de dados quantitativa e qualitativa, por meio de inquérito aos clientes da empresa, e posteriores entrevistas a um administrador (e responsável estratégico da cloud), e à responsável do serviço de suporte a clientes. Este trabalho contribui com uma reflexão sobre como um SLA deve ser estruturado e qual deverá ser o seu conteúdo; indica o conhecimento que as empresas possuem sobre os SLAs, bem como quais os parâmetros que consideram mais relevantes para a sua organização; e de que forma um SLA deve ser negociado, em regime cloud computing.<br>Cloud computing is a new business model which assumes that technological resources are used under a pay-as-you-go manner, allowing companies to focus on their core business, turning capital expenditures into operational expenditures. Service Level Agreement (SLA) in cloud computing is a document that aims to manage service provider's and customer's expectations regarding the quality of service, by measuring and validating the parameters previously negotiated. This case study focus on answering the following question of investigation: "How to negotiate a Service Level Agreement (SLA) in a cloud computing environment"?. Therefore, it was performed a case study in a Portuguese mid-sized company, and cloud services provider. Thus, there has been collected a certain amount of quantitative data - through a survey to the company's customers. Next step was an interview with an administrator - and cloud manager - and an interview with the Service Desk manager. This study contributes to a reflection on how an SLA framework should be and what should be its content; tries to show what companies think about SLAs as well as which parameters are considered the most relevant to their organizations; and how should an SLA be negotiated in a cloud computing environment.
APA, Harvard, Vancouver, ISO, and other styles
10

Luna, Alberto M. B. A. Sloan School of Management. "Characterizing and improving the service level agreement at Amazon." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99011.

Full text
Abstract:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (page 72).<br>Amazon's Service Level Agreement (SLA) is a promise to its customers that they will receive their orders on time. At the Fulfillment Center (FC) level, the SLA is based on the capability to fulfill open orders scheduled to ship at each departure time. Each center's capability depends on a complex interaction between fluctuating product demand and time-dependent processes. By lowering SLA, Amazon could provide an enhanced the customer experience, especially for same day delivery (SDD). However, providing additional time to the customer also means that the FCs have less time available to fulfill open orders, placing the customer experience of those orders at an increased risk of a missed delivery. This thesis explores cycle time reductions and throughput adjustments required to reduce the SLA at one of Amazon's Fulfillment Centers. First, a method to analyze time-dependent cycle time is used to evaluate the individual truck departure times, revealing that the current process conditions have difficulty meeting current demand. Then, using lean principles, process changes are tested to assess their ability to improve the current processes and allow for an SLA reduction. Although a 1% increase in capacity is possible by improving the processes, system constraints make the changes impractical for full implementation. Consequently, a capacity analysis method reveals that an additional capacity of up to 9.38% is needed to improve the current process conditions and meet current demand. The capacity analysis also reveals that reducing the SLA from its current state requires up to 13.79% more capacity to achieve a 50% reduction in SLA. Through capacity adjustments, the added cost of late orders is mitigated, resulting in a reduced incidence of orders late to schedule and a reduced risk of missed deliveries. The methods utilized in this thesis are applicable to other Amazon FC's, providing a common capability and capacity analysis to aid in fulfillment operations.<br>by Alberto Luna.<br>M.B.A.<br>S.M.
APA, Harvard, Vancouver, ISO, and other styles

Books on the topic "Service level agreement"

1

Blokdijk, Gerard. The service level agreement SLA guide: SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA. Emereo, 2008.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Hiles, Andrew. The complete guide to IT service level agreements: Matching service quality to business needs. Elsevier Advanced Technology, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

North Wales Trials Issues Group. Local service level agreement on witness care =: Cytundeb ar lefel gwasanaeth lleol mewn perthynas â gofal am dystion. The Group, 1997.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Association, Healthcare Financial Management. Template for service level agreements. Healthcare Financial Management Association, 1999.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Chartered Institute of Public Finance and Accountancy., ed. Service level agreements: A compendium. Chartered Institute of Public Finance and Accountancy, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

Verma, Dinesh. Supporting service level agreements on IP networks. Macmillan Technical Pub., 1999.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Caporali, Enrica, and Vladimir Trajkovik, eds. ViCES - Video Conferencing Educational Services Main Project Outcomes. Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-118-8.

Full text
Abstract:
This e-book has been developed as result of the Video Conference Educational Service (ViCES) project under the TEMPUS action of the European Commission (144650-TEMPUS-2008-IT-JPGR. It is intended to serve as a set of guidelines for the setup and usage of videoconference tools in educational and vocational training institutions. It also offers suggestions to: companies, agencies and institutions that plan to introduce video conferencing based training experiences. The e-book covers both technical and organizational issues related to video conferencing educational services, such as: Learning Methodology Guideline, Non functional Requirements Recommendation, Organizational Structure &amp; Business Processes Recommendation, Service Level Agreement Recommendation, Video Conferencing Service Sustainability Strategy, and Video Conferencing end Station Basic Tutorial.
APA, Harvard, Vancouver, ISO, and other styles
8

Wieder, Philipp, Joe M. Butler, Wolfgang Theilmann, and Ramin Yahyapour, eds. Service Level Agreements for Cloud Computing. Springer New York, 2011. http://dx.doi.org/10.1007/978-1-4614-1614-2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Great Britain. Department for Education and Employment., ed. Performance assessment survey: Service level agreements. DFEE, 1996.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

M, Butler Joe, Theilmann Wolfgang, Yahyapour Ramin, and SpringerLink (Online service), eds. Service Level Agreements for Cloud Computing. Springer Science+Business Media, LLC, 2011.

Find full text
APA, Harvard, Vancouver, ISO, and other styles

Book chapters on the topic "Service level agreement"

1

Baset, Salman A. "Cloud Service Level Agreement." In Encyclopedia of Cloud Computing. John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118821930.ch36.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Pereira, Paulo Rogério. "Service Level Agreement Enforcement for Differentiated Services." In Wireless Systems and Network Architectures in Next Generation Internet. Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/11750673_13.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Kobayashi-Hillary, Mark. "Quality and the Service Level Agreement." In Outsourcing to India. Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-662-09168-5_19.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Du-Pond, Michel, Olivier Audouin, Bela Berde, et al. "Service Level Agreement in Optical Networks." In Network Control and Engineering for QoS, Security and Mobility II. Springer US, 2003. http://dx.doi.org/10.1007/978-0-387-35703-4_17.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Battré, Dominic, Matthias Hovestadt, and Oliver Wäldrich. "Lessons Learned from Implementing WS-Agreement." In Grids and Service-Oriented Architectures for Service Level Agreements. Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-7320-7_3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Risch, Marcel, and Jörn Altmann. "Enabling Open Cloud Markets Through WS-Agreement Extensions." In Grids and Service-Oriented Architectures for Service Level Agreements. Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-7320-7_10.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Rumpl, Angela, Oliver Wäldrich, and Wolfgang Ziegler. "Extending WS-Agreement with Multi-round Negotiation Capability." In Grids and Service-Oriented Architectures for Service Level Agreements. Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-7320-7_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

van Meggelen, Sander. "Service Level Agreement in an Outsourcing World." In Collaboration in Outsourcing. Palgrave Macmillan UK, 2012. http://dx.doi.org/10.1057/9780230362994_16.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Blasi, Lorenzo, Jens Jensen, and Wolfgang Ziegler. "Expressing Quality of Service and Protection Using Federation-Level Service Level Agreement." In Euro-Par 2013: Parallel Processing Workshops. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-54420-0_15.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Leitner, Philipp, Branimir Wetzstein, Florian Rosenberg, Anton Michlmayr, Schahram Dustdar, and Frank Leymann. "Runtime Prediction of Service Level Agreement Violations for Composite Services." In Service-Oriented Computing – ICSOC 2007. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-16132-2_17.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Service level agreement"

1

Doshi, Bharat, Sherry Wang, Paul Kim, Deborah Goldsmith, Burt Liebowitz, and Kun Park. "Cooperative Service Level Agreement." In MILCOM 2006. IEEE, 2006. http://dx.doi.org/10.1109/milcom.2006.302247.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Lin Ye, Hongli Zhang, Jiantao Shi, and Xiaojiang Du. "Verifying cloud Service Level Agreement." In GLOBECOM 2012 - 2012 IEEE Global Communications Conference. IEEE, 2012. http://dx.doi.org/10.1109/glocom.2012.6503207.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Ameller, David, and Xavier Franch. "Service Level Agreement Monitor (SALMon)." In Seventh International Conference on Composition-Based Software Systems (ICCBSS 2008). IEEE, 2008. http://dx.doi.org/10.1109/iccbss.2008.13.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Marques, Filipe T., Jacques P. Sauve, and Antao Moura. "Service Level Agreement Design and Service Provisioning for Outsourced Services." In 2007 Latin American Network Operations and Management Symposium, LANOMS 2007. IEEE, 2007. http://dx.doi.org/10.1109/lanoms.2007.4362465.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Alhamad, Mohammed, Tharam Dillon, and Elizabeth Chang. "Service Level Agreement for Distributed Services: A Review." In 2011 IEEE 9th International Conference on Dependable, Autonomic and Secure Computing (DASC). IEEE, 2011. http://dx.doi.org/10.1109/dasc.2011.172.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Sun, Le, Jaipal Singh, and Omar Khadeer Hussain. "Service level agreement (SLA) assurance for cloud services." In the 10th International Conference. ACM Press, 2012. http://dx.doi.org/10.1145/2428955.2429005.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Liu, Chuanchang, Zhongwei Li, Junliang Chen, Xiao Lin, and Dongtang Ma. "A Service Level Agreement-based Web Services Performance." In 2007 16th International Conference on Computer Communications and Networks. IEEE, 2007. http://dx.doi.org/10.1109/icccn.2007.4317997.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Liu, Zhen, Mark S. Squillante, and Joel L. Wolf. "On maximizing service-level-agreement profits." In the 3rd ACM conference. ACM Press, 2001. http://dx.doi.org/10.1145/501158.501185.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Dyachuk, Dmytro, and Ralph Deters. "Service Level Agreement Aware Workflow Scheduling." In IEEE International Conference on Services Computing (SCC 2007). IEEE, 2007. http://dx.doi.org/10.1109/scc.2007.99.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Lee, Chen-Yu, Krishna M. Kavi, Raymond A. Paul, and Mahadevan Gomathisankaran. "Ontology of Secure Service Level Agreement." In 2015 IEEE 16th International Symposium on High Assurance Systems Engineering (HASE). IEEE, 2015. http://dx.doi.org/10.1109/hase.2015.33.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Service level agreement"

1

Nobre, J., L. Granville, A. Clemm, and A. Gonzalez Prieto. Autonomic Networking Use Case for Distributed Detection of Service Level Agreement (SLA) Violations. RFC Editor, 2018. http://dx.doi.org/10.17487/rfc8316.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Cusack, Caroline, Inger Graves, Colin Keogh, Kieran Reilly, Diego Pereiro, and Martha Dunbar. Sustainability and Business Plan Report. EuroSea, 2023. http://dx.doi.org/10.3289/eurosea_d6.5.

Full text
Abstract:
This deliverable outlines the sustainability and business plan of the Key Exploitable Result (KER) identified in WP6 with the most potential for commercialisation. The report includes a summary of the KER Solution for marine sensors to measure and forecast oxygen, heat and pH related Extreme Marine Events onsite for aquaculture – monitoring system for extreme marine events at aquaculture sites (WP6), a market analysis in terms of the market size and value, target market, competition, market needs that are being addressed as a result of the co-development process. Information is provided on agreements arranged to continue the service in the demonstrator post project with the creation of MOUs between industry partners and a service level agreement with the cloud provider EGI foundation. The report reviews the size of the markets for the KER, the viable commercial plan and the investment sources to be pursued to further develop the results.
APA, Harvard, Vancouver, ISO, and other styles
3

Sheilds, Claire, and Vicki Ward. Reporting information for commercial air tour operations over units of the national park system: 2020 annual report. National Park Service, 2023. http://dx.doi.org/10.36967/2299664.

Full text
Abstract:
Beginning in 2013, commercial air tour operators who conduct tours over units of the national park system have been required to report their air tour activity to the Federal Aviation Administration (FAA) and the National Park Service (NPS). The purpose of this report is to provide a high-level quantitative summary of the data provided by air tour operators for flights conducted in 2020. The NPS and FAA use these data to implement requirements of the National Parks Air Tour Management Act of 2000, as amended, including the identification of parks where an air tour management plan or voluntary agreement is required. The National Parks Air Tour Management Act of 2000, as amended, requires that park units with more than 50 annual tours establish an air tour management plan or voluntary agreement. While units with 50 or fewer tours are exempt from the requirement to establish a plan or agreement, NPS may withdraw an exemption if NPS determines that a plan or agreement is necessary to protect park resource and values, or visitor use and enjoyment.
APA, Harvard, Vancouver, ISO, and other styles
4

Bianco, Philip, Grace A. Lewis, and Paulo Merson. Service Level Agreements in Service-Oriented Architecture Environments. Defense Technical Information Center, 2008. http://dx.doi.org/10.21236/ada528751.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Miller, Eric T. Financial Services in the Trading System: Progress and Prospects. Inter-American Development Bank, 1999. http://dx.doi.org/10.18235/0008609.

Full text
Abstract:
In the winter of 1996, Canada's third largest financial institution, the Bank of Montreal, launched a now infamous advertising campaign in which it asked the question: Can a bank change? While the resulting ads naturally responded in the affirmative, many other large financial institutions were asking themselves the same question. The dramatic acceleration since the mid-to-late 1980's of the rate at which banks are establishing branches and/or investing in financial institutions outside of their home markets combined with the dismantling by governments around the world of many traditional regulatory restrictions is resulting in the re-making of the financial services industry in its entirety. Central to this process has been a wave of mergers and alliances, many of which increasingly cut across the classical sectoral sub-divisions (commercial banking, securities, insurance etc.). The end result has been the gradual emergence of singular financial amorphisms capable of offering any service globally. In addition to these structural changes, an important result of this wave of mergers, alliances and foreign investment has been that financial institutions have become global players in terms of market presence, rather than just loan portfolios. This, in turn, has meant that the volume and importance of international trade in financial services has substantially increased in recent years. As the international trade of financial services has developed, governments have sought to establish a framework of rules to govern it. However, this process has not occurred in a vacuum. Over the past 15 years, international trade in goods has become substantially freer, international trade in services (of which financial services constitute a part) has grown dramatically, and international capital flows have become more open. While volumes have been written about both international trade in goods and international capital flows and a burgeoning literature exists on trade in services, comparatively little has been written specifically about international trade in financial services. This paper is designed to help fill this void. The core of the paper consists of three specific cases: (1) the Canada-United States Free Trade Agreement (CUSFTA); (2) the North American Free Trade Agreement (NAFTA); (3) the World Trade Organization (WTO) Agreement on Trade in Financial Services. These selections constitute a logical progression. The CUSFTA was the first trade agreement ever to include provisions on financial services. The NAFTA, negotiated shortly thereafter contains the most far-reaching provisions in the world in this area. Finally, the WTO Financial Services Agreement marks the first time that such disciplines have been successfully negotiated on a global level. In order to make an examination of an Agreement consisting of 56 different schedules possible, this section will focus on the commitments of a number of sample countries in a specific region of the world, namely Latin America.
APA, Harvard, Vancouver, ISO, and other styles
6

Gaines, Leonard T. NAVSUP Hosting Requirements and Service Level Agreements. Defense Technical Information Center, 2003. http://dx.doi.org/10.21236/ada409872.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Hwa, Yue-Yi, Sharon Kanthy Lumbanraja, Usha Adelina Riyanto, and Dewi Susanti. The Role of Coherence in Strengthening CommunityAccountability for Remote Schools in Indonesia. Research on Improving Systems of Education (RISE), 2022. http://dx.doi.org/10.35489/bsg-rise-wp_2022/090.

Full text
Abstract:
Incoherence in accountability relationships can hamper the quality of education. Such incoherence can be a particular challenge in resource-constrained, remote villages where teachers tend to have higher educational capital and social status than the parents and communities that they serve. We analyze quantitative and qualitative data from a randomized controlled trial of a social accountability mechanism (SAM) for schools in remote Indonesian villages. The intervention had three treatment arms, all of which included the SAM, which engaged village-level stakeholders in a consensus-building process that led to joint service agreements for supporting the learning process. Prior analyses have found that all three treatment arms significantly improved student learning, but the treatment arm combining the SAM with performance pay based on camera-monitored teacher attendance led to much larger gains than the SAM-only treatment or the treatment arm combining the SAM with teacher performance pay based on a community-evaluated scorecard. Drawing on a range of quantitative data sources across all treatment schools (process monitoring, survey, and service agreement indicators) and qualitative data from nine case study schools (interviews and focus group discussions), we show firstly that the student learning gains across all three treatment arms were accompanied by increases in the coherence of the accountability relationships between village-level stakeholders, and in the degree to which these relationships were oriented toward the purpose of cultivating learning. We further show that the treatment combining SAM with camera-monitored teacher performance pay led to greater improvements in the coherence of accountability relationships than the other treatment arms, because the cameras improved both the technical capacity and the social legitimacy of community members to hold teachers accountable. This coherence-focused, relational explanation for the relative effectiveness of the treatment arms has more explanatory power than alternative explanations that focus narrowly on information quality or incentive structure. Our analysis reinforces arguments for ensuring that accountability structures are coherent with the local context, including local social structures and power dynamics.
APA, Harvard, Vancouver, ISO, and other styles
8

White, K. Definitions of Managed Objects for Service Level Agreements Performance Monitoring. RFC Editor, 2000. http://dx.doi.org/10.17487/rfc2758.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Goreczky, Péter. Waiting for a Breakthrough: the Economic Relations of India and the ASEAN Region. Külügyi és Külgazdasági Intézet, 2022. http://dx.doi.org/10.47683/kkielemzesek.ke-2022.37.

Full text
Abstract:
India and Southeast Asia have been seeking more economic engagement in recent years. The ASEAN–India free trade agreement has resulted in a diversification of trade flows by partner country, but both regions have failed to increase their share substantially in each other’s overall trade volume. Service export may offer new opportunities, but India’s limited integration in regional production networks and the difference in the sectoral competitiveness of the two regions will make it difficult to elevate trade relations to a much higher level. India plays a minor FDI relationship with Southeast Asia that is limited to Singapore, and there are substantial barriers to diversification in that regard. India’s role in regional infrastructure development is minor compared to China or Japan. At the same time, the digital economy and the health industry may provide new opportunities for economic engagement between the two regions. Altogether, strategic cooperation is still to be translated into a breakthrough in the economic relations between India and the ASEAN region.
APA, Harvard, Vancouver, ISO, and other styles
10

Hopper. L30500 Analysis of the Effects of High-Voltage Direct-Current Transmission Systems on Buried Pipelines. Pipeline Research Council International, Inc. (PRCI), 2008. http://dx.doi.org/10.55274/r0010196.

Full text
Abstract:
The economics of high voltage direct current for long-distance transmission of electrical energy have been reported as very attractive, to the extent that several projects are in the making. Several reasons other than the savings in transmission costs, for example the exchange of peak power between time zones and seasonal zones, would permit utilities to save on plant investment for generating capacity while maintaining a high level of service. This report summarizes work on the initial phase of a study to determine the effects of high-voltage direct-current (H.V.D.C.) electric transmission lines on buried pipeline systems. Pipeline Research Council International, Inc. initiated this work in response to an anticipated threat posed by the Pacific Northwest-Southwest Intertie H.V.D.C. system now being designed (and other possible H.V.D.C. lines in the future) because of the announced plans to pass direct current through the earth. The objectives of the overall program are:(1) To determine the nature and magnitude of problems that will be created by the earth current from H.V.D.C. systems, and(2) To devise means of protecting pipelines from the effects of such currents. A computer program was written based on a mathematical model of a buried pipeline in the environment created by an H.V.D.C. system. Excellent agreement was obtained between computed soil potential gradients and measurements obtained during a field test of H.V.D.C. in Oregon. Reasonably good agreement was also obtained between measured pipe-to-soil potentials on the Pacific Lighting Gas Supply Company pipeline near Camino, California, and computed values during a field test of H.V.D.C. power transmission.
APA, Harvard, Vancouver, ISO, and other styles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography