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1

Щука, В. С. "Формування конкурентних переваг крюїнгового підприємства на засадах сучасних технологій управління". Thesis, Одеський національний економічний університет, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/12537.

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У роботі досліджена сутність поняття "конкурентна перевага", вивчено класифікацію його конкурентних переваг. Проаналізовано ринок послуг крюінга України з використанням методу п’яти конкурентних сил М. Портера. Обґрунтовано та розроблено заходи щодо формування конкурентних переваг ТОВ "СТМА".<br>The master thesis investigates the concept of the term «competitive advantages», studies the classification of the advantages. Author analyzed service market of crewing in Ukraine using the method of five competitive forces of M. Porter. Author substantiated and developed measures to form competitive a
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2

Jones, Mark T. "The potential role of the United States Maritime Service (USMS) in supporting Ready Reserve Force vessel crewing needs." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2001. http://handle.dtic.mil/100.2/ADA395870.

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3

Rowell, John. "Commodification, the market and the public service." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp04/mq24616.pdf.

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4

Almaw, Tefera Chalachew, and Felix Nilsson. "MARKET ENTRY MODES OF INTERNATIONAL SERVICE FIRMS." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28571.

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5

Chan, Chun-leung, and 陳眞良. "Market research of home video editing service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31265194.

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6

Svitlichna. "ANALYSIS OF MULTIMODAL SERVICE MARKET IN UKRAINE." Thesis, Київ 2018, 2018. http://er.nau.edu.ua/handle/NAU/33914.

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7

Chan, Chun-leung. "Market research of home video editing service /." [Hong Kong : University of Hong Kong], 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13302103.

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8

ASZTALOS, RICHARD, and MATHIAS GIERTZ. "Market Orientation in Professional Service Firms : A Framework for Market Oriented Practices." Thesis, KTH, Industriell marknadsföring, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-153775.

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This report combines theoretical and empirical findings to create a holistic framework for market oriented practices within professional service firms. Changes in the business environment of technology consultancy firms, has developed a need to adopt more structured procedures in assessing the market place and in responding, both through external activities as well as through internal optimization. An assumption was made that the market orientation concept was of relevance in addressing this need. A qualitative empirical investigation was conducted at a large professional service firm mainly o
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9

Antell, Filip, and Christopher Wallgren. "Foreign market entry : The strategic decision of foreign market entry by service firms." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19249.

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This report is investigating the subject of foreign market entry for service companies. Service firms differ from manufacturing firms since they have a low degree of tangible assets and resources and therefore service firms have to manage and develop their intangible assets to be competitive. Foreign market entry for service firms are a quite unexplored area, and forces that is connected to the subject has to be explored. The purpose of this paper is to identify motives for foreign market entry decision, and central issues a service company should consider before entering a foreign market.   T
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10

Gonçalves, Mafalda Madeira. "RingDings market analysis." Master's thesis, NSBE - UNL, 2013. http://hdl.handle.net/10362/11896.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics<br>This thesis aims to study the Vodafone Portugal RingBack Tone market, and to recommend the company with new approaches regarding its “waiting music” calling service, named RingDings. To do so I elaborated, conducted and analysed an online survey, complemented by additional literature and market research. The survey revealed that not only were clients not aware of all the service characteristics but, many of them found this service non-interes
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11

Kolberg, Mario. "Service interaction management in a deregulated market environment." Thesis, University of Strathclyde, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.401396.

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12

Scott, Janet M. "The role of the service manager in the National Health Service." Thesis, University of Kent, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342142.

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13

Arifulina, Svetlana [Verfasser]. "Solving heterogeneity for a successful service market / Svetlana Arifulina." Paderborn : Universitätsbibliothek, 2017. http://d-nb.info/1128210940/34.

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14

Akehurst, Gary Paul. "Market structure, behaviour and performance in consumer service industries." Thesis, Southampton Solent University, 1996. http://ssudl.solent.ac.uk/1285/.

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This thesis takes as its underlying theoretical framework the market structure-conduct-performance paradigm of industrial organisation as applied to consumer service industries, notably retail distribution and tourism (including hotels). The addition to knowledge arises from the disciplined application of industrial organisation principles to define, describe, explain and predict real-world behaviour of a selection of service firms and on the basis of observable data, whether government and supra-national policies can improve service market performance if it is found to be failing in clearly d
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15

Godoy-Etcheverry, Sergio. "Chile's market orientated model of public television." Thesis, University of Westminster, 1998. https://westminsterresearch.westminster.ac.uk/item/946z0/chile-s-market-orientated-model-of-public-television.

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The main objective of this dissertation is to provide a comprehensive picture of the evolution and current performance of the market-oriented model of public service television in Chile. The focus is largely on the commercially-funded stateowned television network, Television Nacional de Chile (TVN). This thesis argues that Public Service Broadcasting (PSB) is still valid and necessary, yet the means to achieve this ideal have evolved and require some fresh thinking; such as the way forward provided by this case study. This work attempts to describe TVN's main political, economical, and manage
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Ng, Man-kit Wilson. "Vulnerability of the callback market /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831151.

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17

Pitt, Marelise. "SERVQUAL in an internal nonprofit market : psychometric issues." Thesis, Cape Technikon, 1999. http://hdl.handle.net/20.500.11838/2095.

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Thesis (MTech (Marketing))--Cape Technikon, 1999.<br>Quality of service, as perceived by the customer, has been shown by research to be a critical factor contributing to organizational performance in recent years. Therefore, the management of service quality is a key variable, and for service quality to be managed, it has to be measured. There have been significant advances in the measurement of service quality in the past fifteen years, resulting in a stream of research, mostly concentrating on the external customers of profit-seeking firms. A key factor driving this research was the de
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18

McGrath, Gary Edward. "Internal market orientation as an antecedent to industrial service quality." NSUWorks, 2009. http://nsuworks.nova.edu/hsbe_etd/75.

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Investigating internal employee behaviors that influence firm results is an area of on-going interest to both academics and practitioners. This study combined the two recently developed constructs of internal market orientation and industrial service quality to investigate their relationship. The integration of the business outcomes of overall service quality, customer satisfaction, and commitment to the relationship were included to add practical application to study. Additionally, the moderator length of relationship between service provider and customer was included to examine its influence
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Kovac, Senad, and Mikael Holmgren. "Analysis of internal communication : case study Sandvik SMT Market Service." Thesis, University of Gävle, Department of Technology and Built Environment, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-736.

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<p>Large scale companies have massive information flows in their administrative</p><p>departments. This often creates problems when there is a lack of communication both</p><p>internally and with internal partners such as sales units.</p><p>Sandvik SMT Market Service (SBMS) is no exception in this case. They got big</p><p>problems with their communication with the sales units especially when it concerns the</p><p>mail traffic and routing of information. Today SBMS have three regional mailboxes</p><p>where the SU’s (Sales Unit) send their mails depending on which region they belong to.</p><p>Th
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Jansson, Malin, and Jonatan Persson. "Self-service business intelligence : A study on the Swedish market." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12253.

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In a time where information is ever present and in large quantities, it becomes of extreme importance to organisations to find a way to store and analyse all this information in order to maintain their position on the market. One way to deal with this, which has been adopted by large company groups as well as smaller organisation, is the use of business intelligence, BI. This feature helps organisations to store and analyse information and provide analytical reports to support decision making. Despite the fact that BI has been around for a couple of decades it is still a rather new phenomena w
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Berman, Oded, Dimitris J. Bertsimas, and Richard C. 1943 Larson. "Locating Discretionary Service Facilities II: Maximizing Market Size, Minimizing Inconvenience." Massachusetts Institute of Technology, Operations Research Center, 1992. http://hdl.handle.net/1721.1/5374.

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Discretionary service facilities are providers of products and/or services that are purchased by customers who are traveling on otherwise pre-planned trips such as the daily commute. Optimum location of such facilities requires them to be at or near points in the transportation network having sizable flows of different potential customers. In [1] a first version of this problem was formulated, assuming that customers would make no deviations, no matter how small, from the pre-planned route to visit a discretionary service facility. Here the model is generalized in a number of directions, all s
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22

Caruana, Albert. "The excellence-market orientation link : some consequences for service firms." Thesis, Brunel University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.239019.

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23

SILVA, LEONARDO XAVIER DA. "OPERATING POWER RESERVE AS ANCILLARY SERVICE: MARKET MECHANISM FOR PURCHASING." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2001. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=1914@1.

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CONSELHO NACIONAL DE DESENVOLVIMENTO CIENTÍFICO E TECNOLÓGICO<br>No modelo econômico tradicional, o sistema elétrico podia ser constituído por empresas verticalizadas, isto é, os serviços de geração, transmissão e distribuição podiam ser providos por uma mesma empresa. Nesta estrutura, serviços como reserva de potência, suporte de reativos, reserva de transmissão, ou seja, os chamados Serviços Ancilares à operação do sistema elétrico, não eram computados com custos específicos a serem restituídos, já que os mesmos encontravam-se agregados ao preço da energia elétrica. No novo modelo e
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24

Piercy, Niall C. "Online retail : service quality derivation, market segmentation and organisational analysis." Thesis, Cardiff University, 2006. http://orca.cf.ac.uk/54269/.

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Hie recent rise of the internet as a commercial trading channel has left retail marketers facing several challenges. As in any marketplace, customer intelligence is the lifeblood of organisational success online, yet no thoroughly tested and validated model exists to reliably capture customer service requirements. Traditional service quality models are an insufficient and inflexible means to capture the unique nature of the internet medium while those emergent models of online behaviour developed thus far have typically been of limited scope, sample size, sample breadth and not validated in co
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25

Hanzlík, Radek. "Customer service on the Czech mobile telecommunication market. Comparative Analysis." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-201782.

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The main goal of this thesis is to compare the quality of customer service between the Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs) on the Czech mobile telecommunication market. The mystery shopping method is used as the source of data for the comparative analysis.
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26

Isaksson, Karin. "Logistics Service Providers going green : insights from the Swedish market." Licentiate thesis, Linköpings universitet, Logistik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-73991.

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During recent years pressures on the logistics and transport industry to involve and engage more in environmental work have increased. Governmental awareness of environmental impact has led to an increased pressure on the logistics and transport industry to reduce the emissions incurred by their operations. In addition, customers have become more interested and demanding regarding green initiatives in their purchasing of transport services. Although logistics service providers (LSPs) are becoming more aware of environmental problems, the development of green initiatives in the logistics and tr
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Wu, Chen. "Service distribution and service discovery through a public web services platform." Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/387.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when busine
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Ting, Tsan-kau Chris. "International market selection in Asia Pacific Region : air conditioning service industry /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B20622867.

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29

Montoya, Michael M. "The application service provider market a guide for Navy Line Managers /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2000. http://handle.dtic.mil/100.2/ADA384288.

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Thesis (M.S. in Information Technology Management) Naval Postgraduate School, Sept. 2000.<br>Thesis advisor(s): Haga, William J.; Brinkley, Douglas E. "September 2000." Includes bibliographical references (p. 93-97). Also available in print.
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30

Alshurideh, Muhammad Turki. "Customer service retention : a behavioural perspective of the UK mobile market." Thesis, Durham University, 2010. http://etheses.dur.ac.uk/552/.

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Customer retention is essential for firms in the service sector and will subsequently receive a great deal of attention in the coming years. A large majority of firms are losing their current customers at a significant rate. UK operators lose over a third of their subscribers every year in spite of incurring large customer acquisition and retention expenditures. A study of customer retention from a variety of angles, including economic, behavioural and psychological perspectives, was rigorously carried out. It has been found that a majority of scholars explain customer retention from a behavio
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Ting, Tsan-kau Chris, and 丁燦球. "International market selection in Asia Pacific Region: air conditioning service industry." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31269266.

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32

Bradley, Steve. "The youth labour market and the role of the careers service." Thesis, University of Leicester, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.315960.

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33

Pereyra, Graham Leovigildo Alexander. "Internal Market Orientation’s Relationship with Intrinsic Motivation and Perceived Service Quality." Doctoral thesis, Pontificia Universidad Católica del Perú, 2020. http://hdl.handle.net/20.500.12404/17639.

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The aim of the study was to confirm the influence of Internal Market Orientation (IMO) on perceived service quality and customer satisfaction with the mediating role of employees’ attitudes, namely, job satisfaction, trust in honesty, and trust in benevolence (Tortosa, Llorens, Moliner, & Sánchez, 2015) and extend their model by including intrinsic motivation to contribute to knowledge about the influence of IMO and the antecedents of intrinsic motivation and also contribute knowledge about the influence of intrinsic motivation. In this quantitative, correlational, cross-sectional study.
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34

Tang, Qian. "Economics of web service provisioning optimal market structure and intermediary strategies /." [Gainesville, Fla.] : University of Florida, 2004. http://purl.fcla.edu/fcla/etd/UFE0005744.

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35

Wu, Chen. "Service distribution and service discovery through a public web services platform." Curtin University of Technology, Digital Ecosystems and Business Intelligence Institute, 2008. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=17919.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when busine
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36

Sandén, Bodil. "The Customer's Role in New Service Development." Doctoral thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-785.

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<p>Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. Numerous reasons are stated in the literature such as the difficulty of understanding and anticipating latent customer needs and insufficient market research techniques. To facilitate proactive learning about the customer, recent findings stress customer involvement in the development process and observations of customers in real action.</p><p>The overal
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Karg, Philipp. "Evaluation and Implementation of Machine Learning Methods for an Optimized Web Service Selection in a Future Service Market." Thesis, Linnéuniversitetet, Institutionen för datavetenskap (DV), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-38096.

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In future service markets a selection of functionally equal services is omnipresent. The evolving challenge, finding the best-fit service, requires a distinction between the non-functional service characteristics (e.g., response time, price, availability). Service providers commonly capture those quality characteristics in so-called Service Level Agreements (SLAs). However, a service selection based on SLAs is inadequate, because the static SLAs generally do not consider the dynamic service behaviors and quality changes in a service-oriented environment. Furthermore, the profit-oriented servic
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Sandqvist, Isabelle, and Stina Skovshoved. "Customer Value Driven Service Innovation : Identifying service opportunities in the residential heating market based on customers´ value preferences." Thesis, Linköpings universitet, Projekt, innovationer och entreprenörskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138624.

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In today´s industry there is an ongoing trend, where many companies are shifting focus from only delivering products to also offering services to their customers. Services can bring advantages, such as higher margins, competitive advantage, stabilized cash flow and strengthened customer relationships. A company that traditionally has had a strong product focus, but where services now have attracted their attention is Bosch Thermoteknik AB, active as a manufacturer in the heat pump business. In the market, which has been more and more competitive and where customer requirements are extended, it
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Meyer, Stephen A. "Introduction of a tiltrotor aircraft service to the Atlanta air transportation market." Thesis, Georgia Institute of Technology, 1991. http://hdl.handle.net/1853/29835.

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Geraghty, Keith J. "From bureaucracy and market to network in the UK National Health Service." Thesis, Cardiff University, 2006. http://orca.cf.ac.uk/55424/.

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A mix of qualitative research instruments is used to investigate networking at the national health sector level, the primary care level, the regional of NHS Wales, and at the local level within four local health groups across one health authority area. Findings from the study provide original theoretic and empirical exploration of the contextual issues driving reform in health care and the salient factors impacting upon network relations.
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Xing, Yuan. "An analysis of physical distribution service quality in the online retail market." Thesis, Heriot-Watt University, 2007. http://hdl.handle.net/10399/1522.

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Awad, Tamer A. "A comprehensive approach to market orientation in the UK financial service sector." Thesis, Southampton Solent University, 2003. http://ssudl.solent.ac.uk/616/.

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The last decade has witnessed a growing interest in the field of service marketing and in the financial services sector in particular. During that period, there have been many changes in the organisation of the financial services industry in the UK. Competition within the financial services industry has become a battleground for consumers' financial services expenditure. In order to survive, companies need to implement successful positioning strategies. In this context, market orientation has received considerable attention from practitioners as well as academics. This thesis examines empirica
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Blackie, Nigel Malcolm. "Using networked multimedia to improve customer service in the UK utility market." Thesis, University of Salford, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.313939.

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44

Tschida, Markus H. "The impact of market orientation on the performance of professional service firms." Thesis, University of East Anglia, 2010. https://ueaeprints.uea.ac.uk/10589/.

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Market orientation theory is an integral and well established part of international marketing literature. The basic notion is that market oriented companies outperform organisations with a lower market orientation. Although many scholars agree with this concept and have provided empirical evidence to support it, there still remain a number of question marks regarding the implementation of market orientation, its impact and conceptualisation in a professional service firm environment, and its interrelations with knowledge management. A mixed method approach, characterised by a sequential explan
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SHEN, YUNG-HSUAN, and 沈永軒. "The Analysis of Market Segmentation and Positioning of Telecommunication Service Market in Taiwan--The Case of Mobile Value-added Service Market." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/46250317599707045504.

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碩士<br>國立臺灣大學<br>國際企業學研究所<br>90<br>With the rapid increase of cellular phone users in Taiwan, the voice service market is going to be mature. In addition, the profit from voice service is decreasing due to the competition between the telecommunication service operators. In this way, the mobile value added services have become more and more important for domestic telecommunication service operators. Besides, the development of wireless network technology has allowed the telecommunication service operators to provide multi-media information service by GPRS or WAP technique. The obj
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Chen, Bo-Yuan, and 陳柏元. "Market Based Web Service Allocation Mechanisms." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/90342211447617813226.

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碩士<br>國立清華大學<br>資訊系統與應用研究所<br>95<br>Web service technique provides a platform for integration of enterprise and organizations, and each member of organizations announces their applications as web services in the network. We need a web service allocation mechanism to allocate web services to those who need it. A perfect allocation mechanism will take the benefit of service demanders and service providers into consideration, and with the ability of solving demand conflict. To apply economic concept to distributed computing is the main idea of market. Market based mechanism is constituted by many
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Wan-JouShe and 佘宛柔. "Service Design for Potential Breakup Market." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/97590842954996307289.

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碩士<br>國立成功大學<br>創意產業設計研究所<br>100<br>This research aims to develop the possible services for breakup resilience in early adulthood. Breaking up is an important transition in our life. Early-adulthoods, rather than the adults, are usually more immature in dealing with the breakup emotion. And with the proper assistant, it is possible to help the early-adulthoods to cope with breakup issues in a healthy mentality. Hence the service is also related to breakup resilience. There are three objectives in this research: 1. To emphasize the benefit friendship can bring in helping breakup resilience. 2.
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施志宗. "A Study of Market Segmentation for CPA Service." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/52389167388728377981.

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碩士<br>國立臺灣科技大學<br>管理技術研究所<br>83<br>This article used benefit-sought and information-source as bases for market segmentation to analyze the market structue for CPA services. Data was collected from a systematic sample of domestic firms. Both benefit-sought and information-source segmentations were described by linking CPA selection criteria, information source and buying center with client firm characteristics such as firm size. The results provide evidence about the applicability of market segmentation models to a CPA service market.   The findings of this article are:   1.Benefit-sought segme
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Chien, Ye-Chun, and 錢怡君. "Innovative service of music therapy market in Taiwan." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/15221963568032084086.

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碩士<br>國立臺灣師範大學<br>高階經理人企業管理碩士在職專班(EMBA)<br>104<br>This purpose of this study is to understand how music therapy marketing executes in Taiwan. The researcher compared business model with non-profit model and explored which model is better to adapt to the market in Taiwan. The study is based on literature reviews; it includes journal articles and the repo ts of marketing analysis of music therapy. There are three findings of this study. First, there is a significant lacking on the research of profit models in Taiwan. On the contrary, more evidences demonstrate the non-profit model is better adap
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CHENG, YUNG-CHI, and 鄭永琪. "Market Feasibility Evaluation of Home-based Telerehabilitation Service." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/33109730175088514631.

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碩士<br>國立中正大學<br>企業管理學系碩士在職專班<br>105<br>“Medical science leads to life extension; Rehabilitation leads to life abundance.” Taiwanese people of age 65 and over shall make up beyond 14 % of the population, which shall make our society in 2017 to be an aged one. Patient’s need in rehabilitation increases along with the advance of medical science. This need not only goes for the early prevention to the late treatment, but also helps in developing all of the medical specialties. However, due to the circumstance of limited resources, rehabilitation expenses bring serious pressure to both hospitals an
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