Journal articles: 'Service mode'

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Xie, Xiao Lan, and Yun Deng. "Manufacturing Grid Based on Service Request Mode." Applied Mechanics and Materials 340 (July 2013): 235–39. http://dx.doi.org/10.4028/www.scientific.net/amm.340.235.

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The paper analyses two application modes which are Services request model and services provided - request mode in the pervasive environment. And a data query module based on service request mode has been designed and implemented. The query module runs well on the portal of Manufacturing Information Engineering in Guilin manufacturing industry information center and the result shows that the proposed architecture is practicable.

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Zhang, Xu Mei, Jie Tong, Min Zhao, and Jia Rong Guo. "Game Analysis of Selecting Manufacturing Service Modes for Manufacturers." Advanced Materials Research 201-203 (February 2011): 1107–11. http://dx.doi.org/10.4028/www.scientific.net/amr.201-203.1107.

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This analysis details manufacturers’ choices of self-service and outsourcing service modes, and the factors which influence manufacturers’ mode selection and pricing decisions, such as customer distribution for high-end and low-end markets, customer utility evaluation and transfer costs are analyzed in the frame work of the Hotelling model. The results indicate that customer utility evaluation for manufacturers’ self-service mode should be enhanced when manufacturers select this mode. And it is important for manufacturers who choose outsourcing service mode to improve service quality considering customer personal needs, expand differentiation of outsourcing services.

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Lei, B., K. Liu, Y. Gan, and M. Zhong. "Research and implementation of geographic information service mode in digital home." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XL-4 (April 23, 2014): 127–31. http://dx.doi.org/10.5194/isprsarchives-xl-4-127-2014.

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Accompanying infrastructure improvements and networking technology innovation, the development of digital home service industry has gotten more and more attention. However, the digital home service levels have not sufficiently met rising demand from users. Therefore, it is urgent to propose and develop new service modes for the digital home. Geographic information services can provide various spatial information services such as map search, spatial information query. It has become an inevitable trend to implement geographic information services in the digital home. This paper proposes three new geographic information services modes for the digital home after sufficient requirement analysis: pushed information service mode, interactive information service mode, personalized information service mode. The key technologies to implement geographic information services on digital televisions are studied, involving digital television middleware technology, network transmission technology and visualization technology. According to the service modes’ characteristics mentioned above, a service system in the digital home is established to implement geographic information services on the basis of digital television. The implementation of geographic information services in the digital home not only enriches the digital home services content, but also promotes geographic information from specialization to public popularity.

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Wu, Xiao Qing, Ming Shun Yang, Xin Qin Gao, and Li Ba. "Conceptual Model and Operational Framework of Service-Oriented Manufacturing." Advanced Materials Research 179-180 (January 2011): 1177–82. http://dx.doi.org/10.4028/www.scientific.net/amr.179-180.1177.

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With the fiercer competition and more complex environment of manufacturing industry, the service-oriented manufacturing mode integrating manufacture and service has become an inevitable trend. Together with the producer services and product-service system, the development process of service-oriented manufacturing mode was summarized. Compared with the traditional manufacturing mode, a conceptual model of service-oriented manufacturing was proposed. Furthermore, the operational framework of service-oriented manufacturing mode was established based on its operating characteristics. The research paper could provide the manufacturing enterprises with some foundation for implementing the service-oriented manufacturing mode.

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Bai, Zhu, and Jian Wang. "Equilibrium Model of Urban Taxi Service Network Based on the Integrated Service Modes." Advanced Engineering Forum 5 (July 2012): 82–87. http://dx.doi.org/10.4028/www.scientific.net/aef.5.82.

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This paper proposes an equilibrium model of urban taxi services on network to present the impact of the integrated service modes and the influence of the elastic customer demand distribution on taxi network equilibrium. Based on the cruising service mode, the model can describe how occupied taxis and vacant taxis cruise on network to provide services and search for customers by considering both the expected time cost and ride revenue and the elastic distribution characteristic of customer demand. At the same time, the dispatch service equilibrium problem by researching trip mode choice behavior is also considered. The model can then establish the relationship between customer waiting time and taxi search/waiting time by introducing a taxi-customer meeting function. And moreover, in supply-demand equilibrium, a number of performance measures of the taxis market can be obtained, such as the number of cruising taxis, the number of dispatch taxis and the average customer waiting time.

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Wei, Qunyi, and Yang Yang. "WeChat Library: a new mode of mobile library service." Electronic Library 35, no. 1 (February 6, 2017): 198–208. http://dx.doi.org/10.1108/el-12-2015-0248.

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Purpose This study aims to introduce a new mode of mobile library service, named “WeChat Library”, developed under the WeChat (social media platform) public service platform. The design and realization of WeChat Library is also presented with Chongqing University Library taken as the example. Design/methodology/approach This study designed a new mobile library service system, WeChat Library of Chongqing University Library, analyzed its construction cost and usage statistics and discussed the advantages of the new service mode. Findings Investigation results showed that 84.6 per cent of the “985” universities opened up WeChat Libraries, which signified that WeChat Library has become one of the important mobile service modes for Chinese university libraries. WeChat Library received high appreciation from the patrons; in 20 months of operation, 20.3 per cent of patrons in Chongqing University had used WeChat Library. The five most commonly used services are OPAC retrieval, items borrowed, personal center, resource discovery and announcements. WeChat Library was found to have many advantages, such as low development cost, automatic cross-platform service, adaptive screen, low acceptance cost, easier promotion, strong user viscosity, strong interactivity and real-time consulting. Practical implications The functional design and technological architecture of WeChat Library was presented with Chongqing University Library taken as the example. The technical realization of several unique services, namely, QR code access, space reservation and overdue reminders, was also demonstrated. The study will provide favorable suggestions and references for other libraries that have also launched the WeChat Library. Originality/value The mainstream service mode of mobile libraries is application for mobile terminals (APP). Although mobile services are applied extensively in China, numerous small- and medium-sized libraries are still unable to provide mobile services for patrons primarily because the investment is too high to bear for some libraries. Therefore, mobile library services urgently need a more economical model of mobile services. The most prominent advantages of WeChat Library are its low development cost and low technology threshold. WeChat Library can provide a better solution for mobile library services.

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Ding, Yi, Zhe Zhang, Meiyun Yang, and Fengqi Sun. "Design of New Elderly Care Service Acquisition Mode from the Perspective of Internet Economic Innovation." E3S Web of Conferences 275 (2021): 03003. http://dx.doi.org/10.1051/e3sconf/202127503003.

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This research focuses on a service acquisition mode for parents in urban separated families of China to promote the popularization of elderly care services in Internet economy. Based on interviews and questionnaires, authors find the pain point of the elderly care service acquisition mode and propose a tripartite participatory mode. Using this new service acquisition mode, adult children can play an assistant role with a smartphone-based service purchase platform. Next, in order to determine what services should be provided priorly on the platform, an empirical study based on questionnaires and KANO model is carried out to screen a propriate services items. Through the innovation of new elderly care service acquisition mode, more practitioners are supposed to expands their business effectively in aging market, and to play an ever more active role in the growth of Internet economy.

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Benjamin, Julian, Shinya Kurauchi, Takayuki Morikawa, Amalia Polydoropoulou, Kuniaki Sasaki, and Moshe Ben-Akiva. "Forecasting Paratransit Ridership Using Discrete Choice Models with Explicit Consideration of Availability." Transportation Research Record: Journal of the Transportation Research Board 1618, no. 1 (January 1998): 60–65. http://dx.doi.org/10.3141/1618-07.

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In most developed countries, the population of the elderly and disabled is growing rapidly. These individuals require transportation service suited to their needs. Such service may be provided by applying emerging technologies to dial-a-ride transit. This research develops a methodology to quantitatively evaluate the impact of paratransit services on a traveler’s mode choice behavior. The mode choice model explicitly considers availability of alternative modes and includes latent factors to account for taste heterogeneity. Stated preferences are also used to elicit preferences for new paratransit services. The methodology is empirically tested with data collected in Winston-Salem, North Carolina. The model system developed is applied to evaluate the effect of improving service attributes and the impact of the introduction of new cost-effective modes on modal shares. Results of the policy analysis indicate that ( a) transit policy changes, such as fare reduction, would have little effect on automobile driver and automobile passenger shares; ( b) an improved reservation system for dial-a-ride services would produce shifts in mode share; ( c) the proposed new bus deviation service was favored; ( d) free bus service reduces dial-a-ride share; and ( e) an increase in awareness of a dial-a-ride system would significantly increase its share.

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Etemad-Sajadi, Reza. "The impact of service tradability on the choice of entry mode." TQM Journal 27, no. 1 (January 12, 2015): 79–93. http://dx.doi.org/10.1108/tqm-12-2013-0138.

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Purpose – The purpose of this paper is to identify the factors influencing the choice of entry mode of computer-related (CR) service firms which are in a process of internationalization. The authors will focus on the characteristics of service defining its tradability. Design/methodology/approach – The objectives are achieved by first exploring the general drivers and the drivers specific to service firms via qualitative interviews and a literature review. Then, the model is tested empirically on CR service firms using structural equation modeling using partial least squares. Findings – Results show that the degree of tradability of the service influences the choice of entry mode. The higher the degree of tailor-made offer and face-to-face contact with the client, the more firms opt for an entry mode with high control, such as establishment abroad and/or joint-venture. Finally, firm size and international experience are also significant drivers behind the selection of entry mode. Research limitations/implications – As firms often choose several entry modes simultaneously, it is difficult to lead the research. Practical implications – In exports of digitalized and standardized services with little face-to-face contact, physical presence abroad is less important for success. It is more difficult to successfully market tailor-made services at the international level. Therefore, firms with limited capabilities should start exporting standardized services requiring limited face-to-face contact. Small firms wishing to become global players should preferably focus on exports of digitalized services and use internet, which is an attractive distribution channel. Moreover, when the confidentiality required for the service is an issue for the company, it is better to start with geographically near markets. Originality/value – In this research, service tradability came out as an original concept including service-specific characteristics leading to the selection of entry mode(s). The authors focussed on four characteristics of services which are on-line transmissibility, degree of confidentiality required, face-to-face contact, and finally the degree of customizability.

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Fang, Ji Tao, Hui Wang, and Wei Wei Deng. "After Service Collaborated Management Platform Based on ASP Mode." Advanced Materials Research 631-632 (January 2013): 1233–38. http://dx.doi.org/10.4028/www.scientific.net/amr.631-632.1233.

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In after-sales services of Heavy-duty automobile industry, a major problem is analyzed, and the after services collaborated management integrated platform based on ASP mode is put forward. The system structural and functional model of this platform is also introduced. Supported by web service technology, the framework of ASP mode is established, and the integration of produce process information and after-sales services process information is realized. The answer pace and quality of after-sales services is greatly improved.

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Duan, Xue Xiang. "Research on the Construction of System Structure in University Cell Phone Library." Applied Mechanics and Materials 475-476 (December 2013): 1133–36. http://dx.doi.org/10.4028/www.scientific.net/amm.475-476.1133.

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Cell phone library is a new service system in digital library. Based on wireless network and multimedia technology, readers of cell phone library can access services and resources conveniently and flexibly without any limitation on time and space. Service pattern of cell phone library mainly has SMS service mode and WAP service mode. This paper discusses the architecture model of cell phone library, which includes information system architecture, technical architecture and service architecture. The architecture model has the characteristics of highly openness, flexibility and scalability etc.

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Wu, Juhua, Zeqian Cai, and Honglei Li. "Accessibility of Medical Facilities in Multiple Traffic Modes: A Study in Guangzhou, China." Complexity 2020 (September 24, 2020): 1–12. http://dx.doi.org/10.1155/2020/8819836.

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One of the major contradictions in China’s healthcare service is the serious imbalance between the supply and demand of medical resources and the uneven distribution of medical resources. Although the government intended to provide equal access for all, in the final evaluation, fairness of the distribution of services was usually dictated by location. Measuring and predicting access to social services can help to adjust and better accommodate underserved regions. 3SFCA modes based on the Gaussian function are proposed to delineate the service area of providers delivering social services and produce a probability metric that maps the equity of the medical services in multiple traffic modes. We identified the types of medical shortage areas and analyzed the distribution characteristics of medical accessibility in Guangzhou. The results showed that the accessibility of medical facilities in the multiple traffic modes varied greatly. The accessibility level of medical service resources was the highest in the driving mode, followed by the public traffic mode and bike-riding mode. The walking mode had the lowest accessibility. Finally, the paper provided advice for further improvement of the equal distribution of medical service resources in Guangzhou.

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Li, Feng, Zhi-Ping Fan, Bing-Bing Cao, and Hai-Mei Lv. "The Logistics Service Mode Selection for Last Mile Delivery Considering Delivery Service Cost and Capability." Sustainability 12, no. 19 (September 30, 2020): 8080. http://dx.doi.org/10.3390/su12198080.

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The last mile delivery service is an important part in the logistics service process of express enterprises. How to select a suitable logistics service mode for last mile delivery to maximize the delivery service capacity and minimize delivery service cost is a noteworthy problem, but studies on this problem are still lacking. In this paper, we first analyze three potential logistics service modes for last mile delivery, i.e., self-run mode, outsourcing mode, and alliance mode, and then propose a selection framework of logistics service mode for last mile delivery based on a two-dimensional matrix decision model according to the two dimensions of delivery service cost advantage and delivery service capability advantage. Next, we give the calculation formulas for the delivery service cost and delivery service capability. Furthermore, we propose a method for logistics service mode selection for last mile delivery according to delivery service costs and delivery service capabilities of three potential logistics service mode. Finally, we show the feasibility and effectiveness of the proposed method by a case analysis.

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Goswami, Veena, Sudhansu Shekhar Patra, and G. B. Mund. "Optimal Management of Cloud Centers with Different Arrival Modes for Cloud Computing Environment." International Journal of Cloud Applications and Computing 2, no. 3 (July 2012): 86–97. http://dx.doi.org/10.4018/ijcac.2012070104.

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Cloud computing is a new computing paradigm in which information and computing services can be accessed from a Web browser by clients. Understanding of the characteristics of computer service performance has become critical for service applications in cloud computing. For the commercial success of this new computing paradigm, the ability to deliver guaranteed Quality of Services (QoS) is crucial. Based on the Service level agreement, the requests are processed in the cloud centers in different modes. This paper analyzes a finite-buffer multi-server queuing system where client requests have two arrival modes. It is assumed that each arrival mode is serviced by one or more Virtual machines, and both the modes have equal probabilities of receiving service. Various performance measures are obtained and optimal cost policy is presented with numerical results. The genetic algorithm is employed to search the optimal values of various parameters for the system.

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Li, Jing, Ya Di Luo, Jie Xu, and Yu Pei Jia. "Computing Mode Study of Large-Scale Power Grid Online Analysis Software Based on Cloud Computing Technology." Applied Mechanics and Materials 427-429 (September 2013): 2696–700. http://dx.doi.org/10.4028/www.scientific.net/amm.427-429.2696.

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This paper construct a large-scale power grid online analysis architecture based on "'Dispatch Cloud' architecture and combined with the power system characteristics and large grid dispatch system online analysis software features, it propose power grid online analysis software wide-area multi-level distributed parallel computing mode based on Dispatch Cloud Platform which is service oriented architecture (SOA). In this mode the coordination manage needed is achieved in the way of service encapsulation based SOA, including, data and model management services, computing resource management services, the job management and parallel computing services, In this mode the coordination manage needed is achieved in the way of service encapsulation based on SOA, including, data and model management services, computing resource management services, the job management and parallel computing services. which will provide theoretical and technical support to the large-scale power grid Online analysis software design and development Using Cloud technology.

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Tang, Kai, and Yuan Yuan Zhang. "Research on the Construction of Service Mode in University Mobile Digital Library." Advanced Materials Research 774-776 (September 2013): 1782–85. http://dx.doi.org/10.4028/www.scientific.net/amr.774-776.1782.

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University mobile digital library is a new service system in digital library. Based on wireless network, Internet and multimedia technology, readers of mobile digital library can make use of a variety of mobile terminal conveniently and flexibly to access services and resources without any limitation on time and space. Service pattern of mobile digital library mainly has SMS service mode, WAP service mode, mobile reference service mode and digital full-text reading service mode. This paper discusses the architecture of mobile digital library mode, which includes base layer, content layer, technology layer and user layer, and establishes the technical framework of mobile digital library system, which has the characteristics of unique authentication, unified retrieval and comprehensive function, etc.

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Sun, Mengting, Jingjia Ding, and Xiaoqun Yuan. "Service mode selection strategy for resource‐constrained content service providers." Proceedings of the Association for Information Science and Technology 56, no. 1 (January 2019): 773–75. http://dx.doi.org/10.1002/pra2.168.

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GUPTA, APARNA, and LINGYI ZHANG. "PRICING FOR END-TO-END ASSURED BANDWIDTH SERVICES." International Journal of Information Technology & Decision Making 07, no. 02 (June 2008): 361–89. http://dx.doi.org/10.1142/s021962200800296x.

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The Internet today mostly offers a simple best-effort mode of service. The capabilities of the Internet will be significantly enhanced if it supports better QoS modes, especially when QoS is provided for end-to-end services. This enhancement requires both technological development and economic mechanisms to support better QoS service modes. In this article, we study a Multi-ISP Overlay Provider's (MOP's) pricing problem for delivering end-to-end services with expected bandwidth assurance. A categorization based pricing scheme is developed, where end-to-end bandwidth services are classified based on the provider's efforts in delivering the services. A nonlinear pricing based model is constructed that interacts with network management infrastructure, responds to customer demand and captures the MOP's contractual relationships with Internet Service Provider (ISP) networks used for creating the MOP's services.

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Chen, Zu Qin, and Ji Ke Ge. "QoS Prediction Approach for Web Service Recommendation." Applied Mechanics and Materials 20-23 (January 2010): 987–91. http://dx.doi.org/10.4028/www.scientific.net/amm.20-23.987.

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This paper proposes a QoS prediction approach used to recommend web service to solve the problem of choosing high quality web service. This approach bases on other users’ experience. According to the different feeling of different user to the same service, and the different similarity among the QoS of different services, the approach first divides the users and services into several modes, and then computes the means of one mode to predict the QoS of a service that the user never used before. Experiment simulation show that the approach is operable to some extent.

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Sullivan, Arthur P., Robert Guglielmo, and Roxane Polak. "The Theoretical Model: Diagnostic Assessment and Placement in Prevention Treatment Mode by School Personnel." Journal of Drug Education 17, no. 1 (March 1987): 59–67. http://dx.doi.org/10.2190/q9c8-bv1l-4683-qrml.

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The process by which children in the New York City Public Schools are identified and provided one of the several types of substance abuse prevention education or intervention services is presented as a formal model. The aligning of the students with services is compared to a psychological diagnostic-prescriptive process, and it is concluded that the school personnel, using observations available to them, make essentially the same decisions trained mental health professionals would. The types of student problems matched to each prevention service is shown in terms of comparable match between DSM III diagnostic categories and suitable treatment procedures. The exact nature of the decision model, the differential diagnoses, the different prevention dynamics, and the match of student-to-service are displayed schematically.

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Sadrul, SSM, and Navila Noushin. "Alternative Mode of Health Service Delivery." Sustainable Futures 3 (2021): 100055. http://dx.doi.org/10.1016/j.sftr.2021.100055.

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Wang, Qiang, Chris Voss, Xiande Zhao, and Zhiqiang Wang. "Modes of service innovation: a typology." Industrial Management & Data Systems 115, no. 7 (August 10, 2015): 1358–82. http://dx.doi.org/10.1108/imds-03-2015-0067.

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Purpose – The purpose of this paper is to explore different modes of service innovation by examining business model innovation alongside two traditional modes: product innovation and process innovation. Design/methodology/approach – The authors first empirically test a typology using archival data from 69 service innovation projects in a major mobile telecom company. The authors then extend the typology by investigating the interrelationships among service product, service process, and business model innovation based on empirical evidence from multi-mode service innovations. Finally, the authors study the patterns of modes in a networked environment. Findings – The results indicate that the typology is applicable and all three modes of service innovation exist in the sample. The authors find that all of the business model innovations involve external partnerships during the development process, while only a small proportion of service process innovations involve external partnerships. Originality/value – This study has empirically validated a typology of service innovation and discussed the theoretical and managerial implications of multi-mode innovations, contributing to service innovation literature and practices.

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Zhao, Li, and Shouting Guo. "The Value Creation of B2B2C E-Business Mode based on SaaS." Journal of Electronic Commerce in Organizations 10, no. 3 (July 2012): 1–12. http://dx.doi.org/10.4018/jeco.2012070101.

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Due to the disadvantage of enterprise information construction in B2B and B2C business models, companies cannot keep up with immediate information in developing customer service, inventory management, and customer web front-end experience. Based on the SaaS information service concept, this paper solves business problems in information technology for introducing the integrated B2B2C E-business mode. To achieve participants’ utility optimization, the business processes based on value chain has been restructured, which reduces the transaction cost by information sharing. SaaS operators provide the professional value added services, including core services, forms services and extensive services.

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Ma, Hongyan. "The Construction Path and Mode of Public Tourism Information Service System Based on the Perspective of Smart City." Complexity 2020 (November 23, 2020): 1–11. http://dx.doi.org/10.1155/2020/8842061.

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Under the framework of smart city, starting from the demand for urban public tourism information services, drawing on the new public service theory, customer perceived value theory, and basic information service theory, combined with previous research results, using literature analysis, questionnaire survey, and other methods, and starting from the carrier level of the public tourism information service system, this study analyzed the public tourism information services in detail. This study combed the current status quo and problems of the public tourism information service system for qualitative analysis and summed up some common shortcomings and deficiencies. Along with the results of the questionnaire, this paper analyzed the existing problems in the current public tourism information service system and identified the demands of tourists for public tourism information services. Based on this, the research puts forward the idea of constructing the public tourism information service system under the background of smart city, including the system framework, characteristics, service media and mode, operation mode, management mechanism, and other aspects. The study concluded that there is a need to construct theoretical and research models of the impact of public tourism services on the quality of destination from the perspective of smart city, to use the structural equation model for quantitative analysis, to verify the model hypothesis, and to consider that public tourism services have a significant positive impact on the behavioral and psychological responses of tourists. On the basis of combing the literature and starting from the overall situation, this study puts forward a systematic integration idea, which is of theoretical significance.

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Cahyo, Anggit, Nahry, and Helen Burhan. "Mode choice model analysis between ridesouring and ridesplitting service in DKI Jakarta." MATEC Web of Conferences 270 (2019): 03013. http://dx.doi.org/10.1051/matecconf/201927003013.

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Beside the ridesoucing service, ridesplitting service is also offered by Transport Network Companies (TNC). The ridesplitting service have more benefit than ridesourcing because it is using the concept of carsharing. The current condition for ridesplitting service is not popular and only have small demand than ridesourcing service. This study aims to establish a mode choice model between ridesourcing and ridesplitting service in DKI Jakarta and to estimate the potential of demand shifting from ridesourcing to ridesplitting service in DKI Jakarta. The mode choice model is developed from binary logit model with stated preference survey using fare saving, additional time travel and security presented by gender parameter of ridesplitting service. the sensitivity of logit model show that highest sensitivity rate to increase mode switching to ridesplitting service is in 20% to 50% fare saving level. The probability of current condition to switch to ridesplitting service is 20%.

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Li, Qin. "Research on Cloud Computing Services in Data Security Issues." Applied Mechanics and Materials 687-691 (November 2014): 3032–35. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.3032.

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This paper describes cloud computing services, analyzes the types of services and cloud computing services corresponding structural model; research focus on cloud computing data security issues were discussed in the service mode.

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Cascetta, Ennio, and Andrea Papola. "A joint mode-transit service choice model incorporating the effect of regional transport service timetables." Transportation Research Part B: Methodological 37, no. 7 (August 2003): 595–614. http://dx.doi.org/10.1016/s0191-2615(02)00031-0.

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Yu, Rong, Zhong Wu, and Shaojian Qu. "Distribution Service Competition with the Consideration of Different Consumer Behaviors." Discrete Dynamics in Nature and Society 2021 (June 8, 2021): 1–13. http://dx.doi.org/10.1155/2021/9417675.

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Logistics distribution plays an important role in the operation of e-commerce firms. This paper considers two logistics distribution modes with service competition: the e-commerce platform self-distribution (SDL) mode and third-party logistics (TPL) mode. By introducing consumer behavior into the model, we examine the competition between two firms with the same functionalities in the context of e-commerce. According to the real scene, we build the corresponding mathematical optimization model. Each firm needs to decide a logistics distribution mode and a corresponding price for the selected logistics mode. We first analyze the two firms chosen logistics modes and prices simultaneously and then extend it to Stackelberg game situation. We find out the optimal strategy for two firms. Finally, we propose numerical analysis to identify our models and provide a series of managerial insights.

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Köcher, Sören, and Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings." Journal of Services Marketing 33, no. 2 (April 8, 2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.

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PurposeCompanies in diverse branches offer a variety of service alternatives that typically differ in terms of the degree to which customers are actively involved in service delivery processes. The purpose of this paper is to explore potential differences in consumers’ reactions to service failures across services provided by a service employee (i.e. full-services) and services that require customers’ active involvement (i.e. self-services).Design/methodology/approachTwo 2 (full-service vs self-service) × 2 (no service failure vs service failure) scenario-based experiments in technological and non-technological contexts (i.e. ticket purchase and furniture assembly) were conducted.FindingsStudy results reveal that although service failures have a similar negative impact on satisfaction across both full-services and self-services, in the self-service context, the negative effect on the willingness to use the same service delivery mode again is attenuated.Research limitations/implicationsBy emphasizing the role of customers’ active involvement in the service delivery process, the study extends previous knowledge regarding customer response to service failures in different service settings.Practical implicationsBy highlighting that self-service customers’ future behavioral intentions are less severely affected by service failures, the authors present an additional feature of customer involvement in service delivery processes that goes beyond the previously recognized advantages.Originality/valueDespite the abundance of research on the effects of failure attributions, previous studies have predominantly examined main effects of attributions on customer responses, such that insights into potential moderating effects of failure attributions on established relationships – as investigated in this study – are still scarce.

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Kim, Ji yoon, Su jae Kim, Gyeong jae Lee, and Sangho Choo. "Estimating a Mode Choice Model Considering Shared E-scooter Service." Journal of The Korea Institute of Intelligent Transport Systems 20, no. 1 (February 28, 2021): 22–39. http://dx.doi.org/10.12815/kits.2021.20.1.22.

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Liu, Lin, Bo Hu, Han Huang, and Zhi Nan Kan. "The Research on Commercial Modes of Smart Grid Value-Added Services Based on BSC Theory." Advanced Materials Research 1070-1072 (December 2014): 1371–77. http://dx.doi.org/10.4028/www.scientific.net/amr.1070-1072.1371.

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Smart Grid value-added service is an important approach to utilize the potential of smart grid infrastructure. The scientific and rational commercial mode of smart grid value-added service can promote smart grid integrated projects from the pilot to comprehensive application. In this paper, the definition and content of smart grid value-added services commercial mode were studied. According to commercial model theory and evaluation methods, based on balanced scorecard theory, evaluation indicator system was established, evaluation model was proposed based on TOPSIS combined with Delphi and AHP (DAHP-TOPSIS). Through the example of PFTTH (Power fiber to the home) project, the analysis results show that the indicator system and the evaluation model proposed in this paper is useful for the selection of appropriate commercial mode and promote the rapid development of smart grid new services.

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Chen, Zikai. "Research on the Innovative Service Mode of Archives Management in Information Age." Modern Management Forum 4, no. 3 (September 18, 2020): 97. http://dx.doi.org/10.18686/mmf.v4i3.2506.

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<p>After the emergence of the Internet, information technology has been developing rapidly, and the openness and digitalization of the times have further deepened. With numerals digital files in face of human, the requirements for archives management services has been gradually enhanced. On this basis, explorations are made on the innovative archives management service mode in information age in this article. By starting with the analyzes on the new user-centered service mode, this article also clarifies the method to realize personalized service mode to truly improve the its level.</p>

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Wang, Chun Xiao, Ying Guo, Jun Wang, and Liang Li. "Research of Industrial Collaborative Manufacturing System on Based on Cloud Computing." Applied Mechanics and Materials 635-637 (September 2014): 1866–70. http://dx.doi.org/10.4028/www.scientific.net/amm.635-637.1866.

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This paper analyzes the main problems in informatization of china's manufacturing industry, and researches an industrial collaborative manufacturing system for large and medium-sized manufacturing enterprises taking advantage of the benefits of cloud computing such as resource integration, elastic computing, mass data, and service integration. The system includes technical support system, business support system, security system and service portal, which providing design collaboration services, production collaboration services, business collaboration services, office collaboration services for enterprises, and forming a complete standard system. This will further promote the innovation of the service model and change of economic growth mode in our country.

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Meng, Xiangru, Jianmeng Sun, and Haining Wang. "Research on the Profit Model of “Internet+ Logistics Park”." E3S Web of Conferences 261 (2021): 03010. http://dx.doi.org/10.1051/e3sconf/202126103010.

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The operation and management mode of “Internet+ Logistics Park” ecosphere has long-term and stable core competitiveness. This paper studies how to obtain the corresponding economic benefits from the perspective of the operators of the logistics park. The logistics park chooses the appropriate logistics service and the public service function to obtain the corresponding economic benefit. The development of the logistics park will finally be implemented to the profit of the park. The paper puts forward the profit model of “Internet+ Logistics Park” ecosphere; This paper mainly analyzes five modes: logistics integration mode, platform operation mode, resource integration mode, service delivery mode and chain replication mode; This paper makes a comparative analysis of different profit models from the aspects of model characteristics and profit thinking.

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Wang, Kun, and Dongsong Wu. "Operation Strategies Based on Horizontal Competition and Service Capability Sharing under Demand Disturbance." Discrete Dynamics in Nature and Society 2021 (January 13, 2021): 1–11. http://dx.doi.org/10.1155/2021/6682833.

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The article considers the influence of demand disturbance on price, service capability, and operation mode selection of firms. Firstly, we discuss the equilibrium pricing and service capability strategy of the firm under three operation modes: price and service competition, price competition and service capability sharing, and price and service centralized making-decision. When there is demand disruption, firms determine their pricing and service capacity strategies under the three main operating models above. Finally, the comparative analysis shows that the influence of service capability in centralized decision price and service capability mode is greater than that on service capability in price competition and service capability sharing mode. The smoothness of service capability in price competition and service capability sharing mode is better than that in the centralized decision mode. And when the market price competition coefficient is moderate or the negative demand disturbance occurs, the price competition and service capability sharing mode has little influence on the profit compared with the other two modes (the profit loss is the smallest).

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Cui, Qing Yong, Kai Chao Yu, Zhi Jia Sun, Shu Xin Zhang, and Xue Fei Wang. "Value Innovation Study in Service Manufacturing Mode." Advanced Materials Research 1006-1007 (August 2014): 1156–60. http://dx.doi.org/10.4028/www.scientific.net/amr.1006-1007.1156.

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As manufacturing and service integrate, service manufacturing has been a new trend in the revolution of manufacturing enterprise. Based on value evolution mechanism, this essay puts main efforts in analyzing the elements, structures and development trend of service manufacturing, and advances a three-layer value chain model based on service production activities, productive service activities and customers' all way participation. Lastly, this essay establishes a three-layer value-added model of service manufacturing value chain, and puts forward six key factors to realize value-added of service manufacturing value chain.

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Nishimura, Shoichi, and Yong Jiang. "An M/G/l Vacation Model with Two Service Modes." Probability in the Engineering and Informational Sciences 9, no. 3 (July 1995): 355–74. http://dx.doi.org/10.1017/s0269964800003922.

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Consider an M/G/1 type queueing system with two service modes: regular speed and high speed. The service rule is characterized by two switch-over levels nR and nH, where nR and nH are given integers with 0 ≤ nH < nR. The server switches from regular speed mode to high speed mode when the number of customers present at a service completion epoch is equal to or larger than nR and switches from high speed mode to regular speed mode when the number of customers present decreases to nH. A key feature of the model is that the server takes a vacation for setup operations before a new service mode is available. This paper derives for the general model an expression for the generating function of the equilibrium queue-length distribution in terms of the switch-over levels. Two unknown parameters appear in the generating functions. Using a recursive method, we solve these unknown parameters and obtain a computationally tractable algorithm for the steady-state probabilities.

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Onxayvieng, Chantha, Shukui Tan, Viengsamay Darasen, Malasy Katiyalath, and Pho Kevreaksmey. "Public Service Improvement: A case study of One Door Service in Lao People Democratic Republic." Journal of Public Administration and Governance 5, no. 1 (April 2, 2015): 137. http://dx.doi.org/10.5296/jpag.v5i1.7215.

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An analytical framework on One Door Service in this article derived from new public management that takes a coordinated, holistic approach to public service delivery. These service delivery approaches have become a famous and adaptable mode of administrative decentralization of government services in Laos, and gives strategic focus on governance and public administration reform for better service delivery. This article reviews these rationales in the conceptual introduction of One Door Service initiatives in Laos. The ODS has been justified mainly on managerial and governance grounds and viewed by government as a partial successful governance and public administration reform of early stage. The change of it is placed in public service improvement, using the collaborative customer interface model through the four sets of critical assessment challenge on governance, performance management, workforce and information sharing. The analysis assesses the performance by looking at the empirical results and draws on experiences on how One Door Service has been operating and providing services to citizens at the ground. With this knowledge of linkages with the concept of public service improvement in Laos, we can pose the question of whether the One Door Service project has achieved the aims of governance and public administration reform and benefited the majority of citizens. The overall image presented a positive and negative- a positive image is an innovative mode of service delivery which has expanded across the country in terms of establishing, but a negative image is an inadequate step for administrative reform during the design and implementation.

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Zhong, Jiayu, Xin Ye, Ke Wang, and Dongjin Li. "A Modeling Analysis of Impact from E-Hailing Service on Non-Work Travel Mode in Shanghai, China." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 47 (August 25, 2018): 125–34. http://dx.doi.org/10.1177/0361198118792324.

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With the rapid development of mobility services, e-hailing service have been highly prevalent and e-hailing travel has become a part of daily life in many cities in China. At the same time, travelers’ mode choice behaviors have been influenced to some degree by different factors, and in this paper, a web-based retrospective survey initially conducted in Shanghai, China is used to analyze the extent to which various factors are influencing mode choice behaviors. Then, a multinomial-logit-based mode choice model is developed to incorporate the e-hailing auto mode as a new travel mode for non-work trips. The developed model can help to identify influential factors and quantify their impact on mode choice probabilities. The developed model involves a variety of explanatory variables including e-hailing/taxi fare, bus travel time, rail station access/egress distance, trip distance, car in-vehicle travel time as well as travelers’ socioeconomic and demographic characteristics, etc. The model indicates that the e-hailing fare, travel companions and some travelers’ characteristics (e.g., age, income, etc.) are significant factors influencing the choice of e-hailing mode. The alternative-specific constant in the e-hailing utility equation is adjusted to match the observed market share of the e-hailing mode. Based on the developed model, elasticities of LOS attributes are computed and discussed. The research methods used in this paper have the potential to be applied to investigate travel behavior changes under the influence of emerging travel modes. The research findings can aid in evaluating policies to manage e-hailing services and improve their levels of services.

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Jianqiang, Gu, Xue Qinggen, and Yu Yongmei. "SERVICE-LEARNING CONNOTATION, MODE AND CURRICULUM DESIGN." Information Management and Computer Science 3, no. 1 (August 10, 2020): 17–19. http://dx.doi.org/10.26480/imcs.01.2020.17.19.

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The cultural differences between China and foreign countries have made schools show great differences in the cultivation of students’ learning methods. In China, flooding teaching is common, which has achieved a large amount of knowledge output, but it has not been able to guarantee the effect of knowledge instillation. In American colleges and universities, it is more open education, combining conscious education and learning with task-based education to meet the real needs of people in society, while service learning comes from traditional teaching methods, such as experiential learning. It became popular at the end of the 9th century and the beginning of the 20th century. Nevertheless, the combination of service learning and school curricula is still a fairly new concept, which only began to appear in the 1870s. At present, China is also introducing advanced foreign teaching methods to improve some of the domestic teaching drawbacks.

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Ponte, Carène. "Le chèque emploi service universel : mode d’emploi." Revue du Podologue 8, no. 48 (November 2012): 29–30. http://dx.doi.org/10.1016/j.revpod.2012.10.007.

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Reijs, Victor. "RARE/COSINE connectionless mode network service pilot." Computer Networks and ISDN Systems 25, no. 4-5 (November 1992): 426–30. http://dx.doi.org/10.1016/0169-7552(92)90034-n.

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Utami, Anisa Sri, Rahmi Fahmy, and Zifriyanthi Minanda Putri. "Peran Metode Failure Mode and Effect Analysis (FMEA) terhadap Mutu Pelayanan Rumah Sakit: Systematik Review." Jurnal Ilmiah Universitas Batanghari Jambi 20, no. 3 (October 1, 2020): 932. http://dx.doi.org/10.33087/jiubj.v20i3.1080.

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Incidence of medication errors, nosocomial infections, falling patients, pressure sores (pressure sores) is often found in hospitals. This incident can be prevented by identifying the risk and finding the root of the problem using Failure mode and effect analysis (FMEA). This study aims to describe the effectiveness of the FMEA method on the quality of hospital services using a systematic review method. This research starts from searching for data using five databases with the keywords "FMEA or Risk Management or HFMEA" and "service quality" and "hospital" then doing screenings and feasibility assessments of 17 articles. The results of this study were seventeen articles describing the FMEA method in several hospital service processes where the evaluation results of the FMEA method could improve service quality. Therefore the FMEA method is effectively applied to the service process starting from identifying the risk of failure in service, implementing preventive measures to improve the quality of hospital services in the form of security dimensions, effectiveness, and efficiency. So this study recommends the use of the FMEA method in identifying the risk of failure to improve service quality.

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Liu, Weihua, Qian Wang, Donglei Zhu, and Yang Liu. "A Determination Method of Optimal Customization Degree of Logistics Service Supply Chain with Mass Customization Service." Discrete Dynamics in Nature and Society 2014 (2014): 1–14. http://dx.doi.org/10.1155/2014/212574.

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Customization degree is a very important field of mass customization. Its improvement could enhance customer satisfaction and further increase customer demand while correspondingly it will increase service price and decrease customer satisfaction and demand. Therefore this paper discusses how to deal with such issues in logistics service supply chain (LSSC) with a logistics service integrator (LSI) and a customer. With the establishment of customer demand function for logistics services and profit functions of the LSI and the customer, three different decision modes are proposed (i.e., customization degree dominated by LSI, customization degree dominated by customer, and customization degree decided by concentrated supply chain); many interesting findings are achieved. Firstly, to achieve customization cooperation between LSI and customer, measures should be taken to make the unit increase cost of the customized logistics services lower than a certain value. Secondly, there are differences between the optimal customization degree dominated by LSI and that dominated by customer. And in both cases, the dominator could realize more profit than the follower. Thirdly, with the profit secondary distribution strategy, the modified decentralized decision mode could accomplish the maximum profit achieved in centralized decision mode and meanwhile get the optimal customization degree.

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Chen, Zhi Gao. "Cloud Logistics Path Optimization Based on Ant Colony Algorithm." Applied Mechanics and Materials 722 (December 2014): 442–45. http://dx.doi.org/10.4028/www.scientific.net/amm.722.442.

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Cloud Manufacturing is developed in the cloud computing, which is based on the idea of "Made in service" recently. Cloud manufacturing mode connect all sorts of manufacturing resources and capability together and form standard manufacturing services which customers can obtain according to their demand at any time. Logistics mode should coincide with manufacturing mode for the certain correlation between logistics and manufacturing process,so the production and development of cloud manufacturing mode had the logistics mode reformed. In this paper we present a cloud manufacturing service composition method considering execution reliability based on ant algorithm, to optimize the use of composite service execution path to save the costs.

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Campagna, Matthew, and Shay Gueron. "Key Management Systems at the Cloud Scale." Cryptography 3, no. 3 (September 5, 2019): 23. http://dx.doi.org/10.3390/cryptography3030023.

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This paper describes a cloud-scale encryption system. It discusses the constraints that shaped the design of Amazon Web Services’ Key Management Service, and in particular, the challenges that arise from using a standard mode of operation such as AES-GCM while safely supporting huge amounts of encrypted data that is (simultaneously) generated and consumed by a huge number of users employing different keys. We describe a new derived-key mode that is designed for this multi-user-multi-key scenario typical at the cloud scale. Analyzing the resulting security bounds of this model illustrates its applicability for our setting. This mode is already deployed as the default mode of operation for the AWS key management service.

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Kajamaa, Anu, and Päivikki Lahtinen. "Carnivalization as a new mode of collaboration." Journal of Workplace Learning 28, no. 4 (May 9, 2016): 188–205. http://dx.doi.org/10.1108/jwl-11-2015-0084.

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Purpose The purpose of this paper is to develop a conceptual model of carnivalization. The paper aims to widen the understanding of client initiated attempts to break away from a conflict of motives between conventional models and new ways of acting in service provision. Carnivalization emerges when the standard script falls apart and the actors start to construct unexpected meanings for the activity and create innovative solutions for the conflict of motives, which leads to new mode of collaboration. Design/methodology/approach The study analyzed the key features and significance of carnivalization in home care service encounters. The theoretical–methodological framework of the study draws on Bakhtin’s dialogical theorizing and cultural–historical activity theory. The analysis traces the processual movement from standard script toward carnivalization. Findings The key features of carnivalization involve conflict of motives between the actors, client initiatives, multiple chronotopes, artifact and role mediation, different modes of collaboration and the intertwinement of seemingly disconnected objects of collaboration. The findings indicate that carnivalization can enhance a new type of client–service provider collaboration. It can become an especially significant mode of collaboration for transforming an activity in which a historically established, stabilized script dominates the interaction. This paper suggests that the carnivalization type of collaboration should be deliberately fostered via organizational interventions to develop client-centered services. Originality/value As a consequence of the study, a new conceptual model is proposed for the analysis and promotion of carnivalization that can be applied in different organizational contexts.

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Yang, Ming Shun, Xin Qin Gao, Yong Liu, and Yan Li. "A Hierarchical Structure of Service-Oriented Manufacturing Mode." Advanced Engineering Forum 1 (September 2011): 145–49. http://dx.doi.org/10.4028/www.scientific.net/aef.1.145.

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With fiercer competition and more complex manufacturing environment, as a new manufacturing mode, service-oriented manufacture integrating manufacturing and service is used to mine new value source for manufacturing enterprises. The characteristics of the new manufacturing mode are analyzed, then a conceptual mode of the service-oriented manufacturing is concluded, and the features of the conceptual model are summarized from three different stages of the upstream, midstream and downstream. Based on these, a hierarchical architecture of service-oriented manufacturing mode is presented, and the different layers are described, which will provide good guideline to study the key technologies of service-oriented manufacturing.

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Yu, Tian Biao, Jing Zhou, Jun Mei Ding, and Wan Shan Wang. "System of Networked Technical Service Oriented Product Lifecycle." Applied Mechanics and Materials 16-19 (October 2009): 607–11. http://dx.doi.org/10.4028/www.scientific.net/amm.16-19.607.

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In order to improve quality and efficiency of technical service, a new mode of technical service is presented, which is networked technical services oriented product lifecycle. Definition of the networked technical services is put forward, feature of the networked technical services is analyzed and function of the networked technical services system is introduced. Base on these works a prototype system of the networked technical service is developed. Results of the system running prove correctness of theory and feasibility of technology.

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Xu, Zonggang. "Social Governance Structure Construction and Resource Allocation Methods under the Management Mode of the Internet of Things." Wireless Communications and Mobile Computing 2021 (July 20, 2021): 1–12. http://dx.doi.org/10.1155/2021/7963311.

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Aiming at the problems in the social governance structure level under the management mode of the Internet of Things, this paper designs a network agent based on the idea of service grid construction that has the functions of service resource configuration discovery, load balancing, and protocol conversion. Using it as a service governance infrastructure reduces the coupling between business services and service governance, and the network agent will intercept the service call traffic within the platform to achieve cross-protocol and cross-frame service communication. Through the proposed global query decomposition strategy and algorithm, a global query mapping is realized, which solves the problem of global query decomposition based on the global data model. We designed the unified management mechanism of two commonly used IoT databases based on XML. This process involves the realization of heterogeneous Internet of Things database resource configuration, data mode conversion, and global query mapping. Among them, in the process of data schema conversion, the conflict of the data in the schema mapping is resolved, the XML Schema is generated, the schema mapping metadata is established, and the XML document of the data is generated. We build a framework for optimal allocation of cloud computing resources based on load forecasting and propose an adaptive elastic control system for resource allocation based on resource status monitoring and demand forecasting. In view of the low resource utilization problem caused by the resource management mode of single virtual machine serving single user adopted by Internet of Things service providers, this paper constructs a new public cloud architecture with a five-layer structure. On the basis of this architecture, an adaptive configuration mode of virtualized resources based on a single virtual machine serving multiple users is proposed. This mode can automatically search for optimal virtualization resources for application resource requests made by different users and run different applications on the same virtual machine without affecting the quality of service, so that IoT providers can guarantee services. At the same time, it improves the utilization efficiency of IoT resources and reduces energy consumption.

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Journal articles on the topic 'Service mode'

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