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1
Gall, Meredith D. Planning for effective staff development: Six research-based models. Eugene, OR: ERIC Clearinghouse on Educational Management, University of Oregon, 1994.
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Parker, Philip M. The 2009-2014 world outlook for engineering services outsourcing (ESO). San Diego, Calif: Icon Group, 2008.
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Fogarty, Robin. Problem-based learning and other curriculum models for the multiple intelligences classroom. Arlington Heights, IL: IRI/Skylight Training and Publishing, 1997.
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Office, International Labour, and World Employment Programme, eds. Planning for population, labour force, and service demand: A microcomputer-based training module. Geneva: International Labour Office, 1986.
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Hager, Christian. Lifetime estimation of aluminum wire bonds based on computational plasticity. Konstanz: Hartung-Gorre, 2000.
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Naumov, Vladimir. Consumer behavior. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014653.
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The book describes the basic issues concerning consumer behavior on the basis of the simulation of the decision-making process on buying behavior of customers in the sales area of the store and shopping Internet sites.
The classification of models of consumer behavior, based on research in the area of economic, social and psychological theories and empirical evidence regarding decision-making by consumers when purchasing the goods, including online stores. Methods of qualitative and quantitative research of consumer behavior, fundamentals of statistical processing of empirical data.
Attention is paid to the processes of consumers ' perception of brands (brands) and advertising messages, the basic rules for the display of goods (merchandising) and its impact on consumer decision, recommendations on the use of psychology of consumer behavior in personal sales.
Presents an integrated model of consumer behavior in the Internet environment, the process of perception of the visitor of the company, the factors influencing consumer choice of goods online.
Is intended for preparation of bachelors in directions of preparation 38.03.02 "Management", 38.03.06 "trading business" and can be used for training of bachelors in direction of training 43.03.01 "Service", and will also be useful for professionals working in the field of marketing, distribution and sales.
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Specifying Quality of Service for Distributed Systems Based Upon Behavior Models. Storming Media, 2002.
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New models in social welfare institutional service practice: Based on the normalization concept. Tokyo, Japan: Japanese Research Institute on Social Welfare, 1986.
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9
Garcia Calvo, Angela. State-Firm Coordination and Upgrading. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780198864561.001.0001.
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Since the 1980s, Spain and South Korea have experienced a dramatic transformation from middle-income to advanced economies. How did Spain and South Korea upgrade? While market liberalization and globalization were important forces for change, and states continue to be central in the organization of the Spanish and Korean economies, the liberal and the developmental state perspectives do not provide an comprehensive explanation of these transformations. Building on a combination of historical institutionalism and international business literatures, this book argues that upgrading was underpinned by cooperative models based on interdependencies and quid pro quo exchanges between national governments and large firms. The negotiated nature of these arrangements opened the door to institutional variation and enabled Spain and Korea to pursue different strategies. Spain adopted an integrational approach based on foreign direct investment, technological outsourcing, and regional integration. Korea pursued a techno-industrial strategy that prioritized self-sufficiency and the development of local technological capacity. These strategies enabled Spanish and Korean firms across multiple complex sectors to reach the efficiency frontier, but resulted in different productive specializations in complex services and manufacturing respectively. Through this comparative study of transformation in Spain and Korea, this book shifts our perspective on the political economy of economic transformation from markets or states to state–firm coordination as a driver for economic transformation, from one to at least two different pathways to upgrading, and from a world divided into emerging economies and world leaders to a more nuanced perspective that recognizes the perspective of new advanced economies.
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A, Voorhees Richard, ed. Measuring what matters: Competency-based learning models in higher education. San Francisco: Jossey-Bass, 2001.
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Service-Learning and Social Justice Education: Strengthening Justice-Oriented Community Based Models of Teaching and Learning. Routledge, 2008.
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Batt, Rosemary. Service Strategies. Edited by Peter Boxall, John Purcell, and Patrick M. Wright. Oxford University Press, 2009. http://dx.doi.org/10.1093/oxfordhb/9780199547029.003.0021.
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This article first reviews the alternative theoretical approaches to human resource management that have been developed in the academic literature and discusses why these need to incorporate conceptual advances from services' marketing and operations management. Here, it also discusses the evidence regarding what strategies lead to better service and sales, under what conditions, and why. It then examines alternative organizational models that rely on outsourcing and supply chain management for customer service and sales and the arguments for and against these approaches. The next section reviews real world trends: what strategies are companies actually pursuing and what are the results for consumers and employees? The article closes with conclusions about the future direction of service management strategies and the role of HRM in them.
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Greene, Geoffrey. Planning for Population, Labour Force and Service Demand: A Microcomputer-Based Training Module (Training Population, Human Resources and Developmen). 2nd ed. International Labour Org, 1989.
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Burns, Tom, and Mike Firn. Service planning. Edited by Tom Burns and Mike Firn. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198754237.003.0028.
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This chapter aims to guide practitioners and managers in setting up and reviewing community outreach services for people with severe mental illness from a non-technical service planning perspective. Examples of different service configurations within a comprehensive local system are given, with some observations on their relative merits and drawbacks from evaluations. Service models and structures are important for providing a framework for delivering quality care, yet from the perspective of the service user, many of these service details—integrated care, specialization, caseload size, staffing mix, ownership of beds, and degree of shared caseload—are invisible. For people with severe mental health problems, patients and carers value the principles of good community-based care, such as access, responsiveness, consistency, and continuity.
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Fulford, K. W. M., Lu Duhig, Julie Hankin, Joanna Hicks, and Justine Keeble. Values-Based Assessment in Mental Health. Edited by John Z. Sadler, K. W. M. Fulford, and Werdie (C W. ). van Staden. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780198732372.013.18.
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This chapter describes philosophical and empirical work underpinning recent developments in values-based mental health assessment culminating in the 3 Keys to a Shared Approach, a UK-based project co-produced between service users and providers. Three aspects of values-based mental health assessment are described: person-centered, multidisciplinary, or strengths-based assessment. The central role of values in person-centered assessment is shown through the story of a real (biographically disguised) person and the interpretation of his story drawing on diagnostic manuals such as the DSM. Philosophical value theory suggests that values in psychiatric diagnosis reflect the diversity of our values as unique individuals. This diversity is addressed by values-based practice. The contribution of multidisciplinary teamwork to values-based assessment is then outlined as derived from the Models Project. Finally, the 3 Keys Project is described, concluding by pointing to the wider significance of the Project for mental health practice as a whole.
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Hemmelgarn, Anthony L., and Charles Glisson. Results-oriented versus Process-oriented Human Service Organizations. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0010.
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This chapter explains the ARC principle of being results oriented versus process oriented. The results-oriented principle requires that human service organizations evaluate performance based on how much the well-being of clients improves. The principle addresses deficits in service caused by the conflicting priority of evaluating performance with process criteria such as the number of clients served, billable service hours, or the extent to which bureaucratic procedures such as the completion of paperwork are followed. Results-oriented organizations are described in detail, including case examples from decades of organizational change efforts by the authors in human service organizations. The chapter documents the importance of results-oriented approaches and underlying implicit beliefs to help the reader understand how mindsets and mental models shared among organizational members influence results-oriented approaches and effectiveness in practice. Supporting research, including feedback and goal-setting research are highlighted.
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Hodkinson, Stuart. Safe as houses. Manchester University Press, 2019. http://dx.doi.org/10.7228/manchester/9781526141866.001.0001.
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As the tragedy of the Grenfell Tower fire has slowly revealed a shadowy background of outsourcing and deregulation, and a council turning a blind eye to health and safety concerns, many questions need answers. Stuart Hodkinson has those answers. Safe as Houses weaves together Stuart’s research over the last decade with residents’ groups in council regeneration projects across London to provide the first comprehensive account of how Grenfell happened and how it could easily have happened in multiple locations across the country. It draws on different examples of unsafe housing either refurbished or built by private companies under the Private Finance Initiative (PFI) to show the terrible human consequences of outsourcing and deregulation that have enabled developers, banks, and investors to profiteer from highly lucrative, taxpayer-funded contracts. The book also provides shocking testimonies of how councils and other public bodies have continuously sided with their private partners, doing everything in their power to ignore, deflect, and even silence those who speak out. The book concludes that the only way to end the era of unsafe regeneration and housing provision is to end the disastrous regime of self-regulation for good. This means strengthening safety laws, creating new enforcement agencies independent of government and industry, and replacing PFI and similar models of outsourcing with a new model of public housing that treats the provision of shelter as ‘a social service’ democratically accountable to its residents.
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Sahay, Sundeep, T. Sundararaman, and Jørn Braa. Complexity and Public Health Informatics in Low and Middle-Income Countries. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198758778.003.0007.
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This chapter enriches the Expanded PHI perspective through the lens of complexity. Current technical health systems and institutional developments, including the increasing inter-connections between them, and the uncertainities associated with both context and goals are enhancing complexity exponentially. Simple linear approaches to design and develop systems can no longer work, as they imply trying to bring order into processes which by definition defy them. Cloud computing and big data are offered as examples to depict this rising complexity, providing rich opportunities to materialize them. Many organizations are adopting outsourcing models as a means to manage this complexity. However, outsourcing comes in multiple hues and shades, from a simple use of third party hardware to the externalization of the whole value chain of activities, including the analysis and use of data. Public health informatics in LMICs, which are population-based and taking place in largely resource-constrained and unstructured settings, are by definition problematic to outsource and should be approached with caution. An incremental approach where a ‘cultivation strategy’ addresses uncertainities, and ‘attractors’ draw in user-participants are more likely to succeed.
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Manning, Stephan, Marcus Møller Larsen, and Chacko George Kannothra. Global Sourcing of Business Processes: History, Effects, and Future Trends. Edited by Gordon L. Clark, Maryann P. Feldman, Meric S. Gertler, and Dariusz Wójcik. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780198755609.013.49.
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The chapter reviews key drivers, trends, and consequences of global sourcing of business processes—the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. It is argued that global sourcing, which is also associated with ‘offshoring’ and ‘offshore outsourcing’, has co-evolved over the last three decades with the advancement of information and communication technology, a growing pool of low-cost, yet-often-qualified labour and expertise in developing countries, and increasing client-side global sourcing experience. It is shown how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographical distribution of work and expertise, and promoted the emergence of new geographical knowledge services clusters. Further, three new trends are introduced—the emergence of global delivery models, information technology-enabled service automation, and impact sourcing—and discuss future directions for research.
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Edwards, Jane. Methods and Techniques. Edited by Jane Edwards. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199639755.013.48.
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Methods and techniques in music therapy are distinct from approaches and models which provide theoretical principles to guide action. Methods and techniques are music-based ways in which the service user or client is engaged musically. The techniques used are based on improvisational, compositional, and music listening opportunities that music therapists engage with clients. Music therapists can use music-based techniques with any combination of acoustic, electric, or electronic instrumentation, and the use of vocalization or singing is also offered. Anyone with musical skills can play music for another person; a person who is tired, in pain, or has a chronic illness or disability. Music therapy is distinguished from other ways of using music to support people in health care by both the training of the clinician, and the use of theoretical thinking to guide the use of techniques and principles in making helpful, effective, and evidence-based responses to needs.
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Chorpita, Bruce F., Kimberly D. Becker, and Charmaine K. Higa-McMillan. The New Frontier: Dissemination of EBTs and Beyond. Edited by Thomas H. Ollendick, Susan W. White, and Bradley A. White. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780190634841.013.50.
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This chapter outlines challenges to the successful dissemination of evidence-based treatments and to the realization of a broad public health impact of scientifically informed treatments. Themes include focusing on treatment designs, service systems, and training models that emphasize flexible interfaces for individual differences and exception management routines for real-time challenges. Examples include (a) modular treatment systems that balance laboratory-derived structure and expertise with real-time feedback, client input, and supervisory guidance; (b) service systems to accommodate youth for whom no evidence-based treatment is available or one has failed to achieve the intended benefit; and (c) training models that allow multiple starting points and pathways or strategies to achieve competencies across many evidence-based treatments. It is contended that the field must adopt new architectures in these areas to retain the many gains made by the proliferation of evidence-based treatments while also advancing the ability of evidence to guide practice in working systems.
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Giese, Alexis A., and Maryann Waugh. Conceptual Framework for Integrated Care. Edited by Robert E. Feinstein, Joseph V. Connelly, and Marilyn S. Feinstein. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780190276201.003.0001.
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Rather than a prescribed model of health service delivery, integrated care is a conceptual framework that can be implemented using a variety of styles and models. The concept of integration is based in a biopsychosocial perspective of health and wellness. Effective integration is associated with a set of common elements including team-based care delivery, a patient-centered orientation, care coordination, and a population-based approach. While the most common application of integrated care incorporates behavioral health services into primary care settings, effective health care reform will include a variety of specialty and locally tailored models developed to serve the needs of specific patient populations. This chapter describes the essential components and rationale of integrated care, establishes a framework for evaluation, and encourages continued innovation.
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Emond, Alan, ed. Health for all Children. Oxford University Press, 2019. http://dx.doi.org/10.1093/med/9780198788850.001.0001.
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This book provides an evidence-based review of the child health programme (CHP) in the UK, for children from pregnancy to the age of 7 years. The book takes account of different government policies and different models of delivery of the CHP in the four UK administrations. It utilizes research from all over the world, but references the evidence to UK policy and practice. The aim is to summarize evidence about ‘why’ and ‘what works’ in health promotion and health surveillance with children and families, and where possible give guidance on ‘how’ to implement and quality assure a programme—but it does not conclude on ‘who’ should provide the service. The review starts in pregnancy, and considers evidence of how environmental exposures and maternal stress during pregnancy affect the developing fetus, and summarizes evidence of effectiveness for interventions during pregnancy and the perinatal period. The growing body of evidence for effectiveness in health promotion and primary prevention is appraised, and recommendations made to support services based on the principle of proportionate universalism. Evidence supporting secondary prevention, screening, and case identification through opportunistic surveillance is reviewed, together with the arguments for delivery of enhanced support to families with extra assessed needs and targeted services for families with specific risk factors. To conclude, evidence-based recommendations are made for the organization and quality assurance of the CHP, and areas highlighted where more research evidence is needed to support practice. Learning links to online training and resources are provided for each chapter.
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Whisenant, Meagan, and Kathi Mooney. Integrating Concurrent Palliative Care into Cancer Care Delivery Settings. Edited by David A. Chambers, Wynne E. Norton, and Cynthia A. Vinson. Oxford University Press, 2018. http://dx.doi.org/10.1093/med/9780190647421.003.0018.
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This case study reviews the evidence for adoption of concurrent palliative care (CPC) during treatment for advanced cancer. Increasing research evidence and expert panel consensus has resulted in national guidelines and professional society endorsement of early integration of palliative care into oncology care. However, there is variable uptake of these guidelines and penetration of CPC into practice. Barriers to implementation include the need to increase awareness of existing evidence and guidelines, stigma, adequacy of a workforce for scale-up, lack of models for integration and delivery, and restrictive reimbursement mechanisms. Changing health care models that emphasize value-based care over fee-for-service can accelerate adoption. Use of technology can also overcome barriers related to scalability and resource use. The case study concludes with the recommendation that implementation science methodologies be used to guide successful integration of CPC in outpatient and home-based settings for patients with advanced cancer and their family caregivers.
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Khanna, Muniya S., and Tommy Chou. Electronic Communication, Telehealth, and Social Media. Edited by Thomas H. Ollendick, Susan W. White, and Bradley A. White. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780190634841.013.46.
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Explosive growth of communication technologies and increased ubiquity of Internet access in both urban and rural communities and particularly in youth have occurred. Coupled with concerns regarding limitations to traditional service provision models, researchers and practitioners are looking to affordable, acceptable technologies to expand the reach of evidence-based care and reduce barriers to intervention and unmet need in areas with few providers. This chapter describes the present literature on use of video teleconferencing, web-based programs, social media, and smartphone apps to enhance mental health intervention delivery, psychiatric assessment, and training and supervision. The strengths of the various delivery methods are discussed for providing empirically supported mental healthcare, focusing on implications related to science and practice with children and families. Outlined also are current limitations, risks, and challenges to technology-mediated services, including the significant gaps in the evidence base underlying these technologies and the legal, ethical, and safety issues that remain.
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Jeffcote, Nikki, and Jackie Craissati. Treatment and management of personality-disordered offenders in the community. Edited by Alec Buchanan and Lisa Wootton. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198738664.003.0008.
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This chapter describes the research and clinical evidence on which recent developments in services for personality disordered offenders have been based, and it offers practical guidance for both mental health and criminal justice practitioners. Drawing on 20 years of experience working with this group in community settings, the chapter highlights the need to adapt traditional assessment and treatment approaches if the historical tendency to exclude these individuals from services is to be overcome. Integrating psychologically informed management and social-inclusion approaches into models of community service provision allows psychological wellbeing and effective risk management to be addressed in an effective and defensible way.
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Packard, Thomas. Organizational Change for the Human Services. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197549995.001.0001.
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This book presents an evidence-based conceptual framework for planning and implementing organizational change processes specifically focused on human service organizations (HSOs). After a brief discussion of relevant theory and a review of key challenges facing HSOs that create opportunities for organizational change, a detailed conceptual framework outlines an organizational change process. Two chapters are devoted to the essential role of an organization’s executive or other manager as a change leader. Five chapters cover the steps of the change process, beginning with identifying a problem or change opportunity; then defining a change goal; assessing the present state of the organization (the change problem and organizational readiness and capacity to engage in change); and determining an overall change strategy. Twenty-one evidence-based organizational change tactics are presented to guide implementation of the process. Tactics include communicating the urgency for change and the change vision; developing an action system that includes a change sponsor, a change champion, a change leadership team and action teams; providing support to staff; facilitating the development and approval of ideas to achieve the change goal; institutionalizing the changes within organizational systems; and evaluating the change process and outcomes. Four case examples from public and nonprofit HSOs are used to illustrate change tactics. Individual chapters cover change technologies and methods, including action research; team building; conflict management; quality improvement methods; organization redesign; organizational culture change; using consultants; advancing diversity, equity, inclusion, and social justice; capacity building; implementation science methods; specific models, including the ARC model; and staff-initiated organizational change.
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Henham, Ralph. Some Practical Implications for Policy and Practice. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198718895.003.0008.
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This chapter explains the practical consequences of what has been proposed. It begins by evaluating current models and suggested approaches for incorporating public opinion into sentencing, explaining how the proposed changes would differ. It then sets out some practical reforms to sentencing in England and Wales, including greater coordination between the national regulation of sentencing discretion through the Sentencing Council and regional or community-based sentencing practices. Regional branches of the Sentencing Council are also advocated. In addition to further practical reforms, a greater role for the Sentencing Council in the ethical surveillance of sentencing, the development of new procedural rules, and enhanced training for judges and magistrates are proposed. Finally, a closer working relationship between the Sentencing Council, the courts, the CPS, defence lawyers, and the Probation Service is advocated to develop guidance clarifying their role within the new sentencing framework.
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Hemmelgarn, Anthony L., and Charles Glisson. Improving Organizational Social Contexts for Effective Human Services. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0001.
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Emphasizing five basic points, this chapter summarizes what the authors have learned in their development of evidence-based organizational strategies. First, human service organizations vary in their social contexts, and those differences affect the way services are provided. Second, the social contexts of human services can be changed with organizational strategies, and those changes can improve service quality and outcomes. Third, organizational social contexts are essential for innovation because they reflect the power of social systems to promote changes in individual behavior. Fourth, organizational research illustrates that social contexts affect the implementation of best practices to improve effectiveness. Fifth, strategies for improving an organization’s capacity for innovation build upon a century of work on improving organizational effectiveness that has direct implications for human services. This chapter introduces the ARC strategies that include: (1) key organizational principles, (2) organizational components that drive innovation, and (3) mental models to support improvement efforts.
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Harrison, Judith R., Brandon K. Schultz, and Steven W. Evans, eds. School Mental Health Services for Adolescents. Oxford University Press, 2017. http://dx.doi.org/10.1093/med-psych/9780199352517.001.0001.
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School Mental Health Services for Adolescents is composed of 15 chapters, written by well-known authors in the fields of psychology, education, social work, and counseling, who discuss and describe services for adolescents that can be implemented in secondary schools by school-based professionals. The authors present methods of overcoming implementation barriers through strategic service-delivery models. The volume is divided into three sections. The first chapters describe the history and need for services, explore the identity of professionals that serve as school mental health providers, and describe methods of engaging adolescents in school. The next chapters focus on issues of identification and referral for treatment in schools and provide a description of interventions. Proposed service delivery models are organized by target topics, including attention and organization, disruptive behavior, internalizing behaviors, autism spectrum disorders, substance abuse, and chronic health concerns. The final chapters describe assessment and the integration of school mental health in schools.
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Tomaskovic-Devey, Donald, and Dustin Avent-Holt. Relational Inequalities. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190624422.001.0001.
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Relational Inequalities focuses on the organizational production of categorical inequalities, in the context of the intersectional complexity and institutional fluidity that characterize social life. Three generic inequality-generating mechanisms—exploitation, social closure, and claims-making—distribute organizational resources, rewards, and respect. The actual levels and contours of the inequalities produced by these three mechanisms are, however, profoundly contingent on the historical moments and institutional fields in which organizations operate. Organizational inequality regimes are comprised of the resources available for distribution; the task-, class-, and status-based social relations within organizations; formal and informal practices used to accomplish goals and tasks; and internal cultural models of people, work, and inequality, often adapted from the society at large to fit local social relationships. Legal and cultural institutions as they are filtered through workplace inequality regimes steer which groups are exploited and excluded, blocking or facilitating the conditions that lead to exploitation and closure. Sometimes exploitative and closure claims-making are naked and open for all to see; more often, they are institutionalized, taken for granted, and legitimated, sometimes even by those being exploited and excluded. The implications of RIT for social science and equality agendas are discussed in the conclusion. Case studies examine historical and contemporary workplace inequality regime variation in multiple countries. The role of intersectionality in producing regime variation is explored repeatedly across the book. Many occupations and industries are examined in depth, with particular attention given to engineers, CEOs, financial service, airlines, and information technology industries.