Relevant bibliographies by topics / Service of process

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service of process'

Author: Grafiati
Published: 4 June 2021
Last updated: 10 February 2022

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Journal articles on the topic "Service of process"

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Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

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Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process
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Serek, Radomir. "Service Quality and Process Maturity Assessment." Journal of Competitiveness 5, no. 4 (2013): 43–56. http://dx.doi.org/10.7441/joc.2013.04.03.

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Tuunanen, Tuure, and Harold Cassab. "Service Process Modularization." Journal of Service Research 14, no. 3 (2011): 340–54. http://dx.doi.org/10.1177/1094670511413912.

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Asgari, Mohammadreza, Syed Z. Ahmad, and Muhammad I. Gurrib. "Explaining the Internationalization Process of Malaysian Service Firms." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 68–73. http://dx.doi.org/10.7763/ijtef.2010.v1.13.

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Chergui, Mohamed El Amine, and Sidi Mohamed Benslimane. "Services Derivation from Business Process." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 59–74. http://dx.doi.org/10.4018/ijaras.2016010104.

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Several approaches for services development in SOA (Service Oriented Architecture) suggest business processes as a starting point. However, there is a lack of systematic methods for services identification during business analysis. It is recognized that in service engineering, service identification plays a critical role as it lays the foundation for the later phases. Existing Service identification approaches are often prescriptive and mostly ignore automation principles, most are based on the architect's knowledge thus could result in non-optimal designs which results in complicated dependen
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Sulong, Muhammad Suhaizan, Azlianor Abdul-Aziz, Andy Koronios, and Jing Gao. "Service Orientation Initiative Process Towards Enterprise Services Environment." Advanced Science Letters 21, no. 10 (2015): 3355–58. http://dx.doi.org/10.1166/asl.2015.6497.

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Santos, Juliana Bonomi, and Martin Spring. "Expanding the service process matrices for expert services." Academy of Management Proceedings 2014, no. 1 (2014): 14216. http://dx.doi.org/10.5465/ambpp.2014.14216abstract.

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Carlborg, Per, and Daniel Kindström. "Service process modularization and modular strategies." Journal of Business & Industrial Marketing 29, no. 4 (2014): 313–23. http://dx.doi.org/10.1108/jbim-08-2013-0170.

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Purpose – This paper aims to investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs. The analysis distinguishes between different service types and sets forth key issues for service modularization, identifying supporting resources (both internal and customer) and associated modular strategies for the different types. Design/methodology/approach – The study design used an exploratory case study approach, focusing on three Swedish manufacturing firms that are moving toward an increased service focus (servic
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Mišovič, Milan, and Ivana Rábová. "Classical Process diagrams and Service oriented Architecture." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 4 (2013): 1023–32. http://dx.doi.org/10.11118/actaun201361041023.

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SOA (Service Oriented Architecture) has played in the last two decades a very useful role in the design philosophy of the target software. The basic units of software for which the mentioned philosophy is valid are called services. Generally it is counted that the advance implementation of services is given by using so–called Web services that are on the platform of the Internet 2.0. Naturally, there has been counted also with the fact that the services will be used in software applications designed by professional programmers. Later, the concept of software services was supported by the enter
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Lim, Chiehyeon, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul Maglio. "Customer process management." Journal of Service Management 30, no. 1 (2019): 105–31. http://dx.doi.org/10.1108/josm-02-2017-0031.

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PurposeThe proliferation of customer-related data provides companies with numerous service opportunities to create customer value. The purpose of this study is to develop a framework to use this data to provide services.Design/methodology/approachThis study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.Findi
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Dissertations / Theses on the topic "Service of process"

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Abu, Bakar Siti Zakiah. "SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1328.

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The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a recovery system is important to tilt the balance of satisfaction/dissatisfaction to a more favorable condition. An e-service recovery process is an important operational process to affect this change. It is in a sense, a second chance to gain/retain loyal customers by rectifying e-service failures. Equity T
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Yennego, Jr Zubah Kollie, Fredrik Blomstervall, and Markus Rasmussen. "Purchasing Process of Services : A Study of the Purchasing Process of Human Resource (HR) Services." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-64845.

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Title: Purchasing Process of Services: A Study of the Purchasing Process of HumanResource (HR) services Background: The rise in competition among organizations continues to increase. The rise in globalization, outsourcing and continuous pressure from customers have been the source for the increase in competition. Additionally, the instability in various industries is leading to high competition among firms. The purchasing of professional services is vital to organizations. Contemporary organizations spend a huge portion of their resources on the purchasing of professional services. The proper
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Sofela, Olaolu. "Service identification for business process management." Thesis, Bournemouth University, 2017. http://eprints.bournemouth.ac.uk/29902/.

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Over the years Service Oriented Architecture (SOA) has gained momentum and is becoming the standard for providing systematic business solutions. Likewise, the requirements for identifying business services are fast changing and a solution to the service identification problem needs a robust approach. It is known that this task of identifying candidate services is the first and the most important step in developing service-oriented business systems. The recent approaches of identifying candidate services have some shortcomings (defined data type size, unrepeatable approach, inapplicable to all
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King, Lyn Carol. "Public service commission grievance recommendation process." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/18002.

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The Public Service Commission (PSC) is an independent oversight body established in terms of chapter 10 of the Constitution, 1996. Although, its powers and functions were enacted in the Public Service Commission Act, 1997, this institution has been in existence since the early 1900’s. As an institution which was birthed during an era wrought with injustice, inequality upon a labour law framework which barely existed as the concept is understood today, the PSC played a leading role in the management of the public service. The influence of the Treasury, Governor-General and socio-political force
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Githii, Michael Wainaina. "Information intensive service operations : links between service concept, customer inputs and service process design." Thesis, University of Birmingham, 2017. http://etheses.bham.ac.uk//id/eprint/7433/.

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The study looks at relationships between service \(concept\), customer \(inputs\) and \(service\) process design (CI&P constructs) in information intensive service (IIS) systems from a service process execution viewpoint. A review of service operations literature hints to several researchable gaps. First, although service design and development has been studied at process level, how the CI&P constructs relate and explain each other and implications therein to operations and operational management decisions is not clear. Extant literature provides unstructured and incomplete picture of these re
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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.
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Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categoriz
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Akbiyik, Eren Kocak. "Service Oriented System Design Through Process Decomposition." Master's thesis, METU, 2008. http://etd.lib.metu.edu.tr/upload/12609884/index.pdf.

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Although service oriented architecture has reached a particular maturity level especially in the technological dimension, there is a lack of common and acceptable approach to design a software system through composition and integration of web services. In this thesis, a service oriented system design approach for Service Oriented Architecture based software development is introduced to fill this gap. This new methodology basically offers a procedural top-down decomposition of a given software system allowing several abstraction levels. At the higher levels of the decomposition, the system is d
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Nguyen, Ngoc Chan. "Service recommendation for individual and process use." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00789726.

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Web services have been developed as an attractive paradigm for publishing, discovering and consuming services. They are loosely-coupled applications that can be run alone or be composed to create new value-added services. They can be consumed as individual services which provide a unique interface to receive inputs and return outputs; or they can be consumed as components to be integrated into business processes. We call the first consumption case individual use and the second case business process use. The requirement of specific tools to assist consumers in the two service consumption cases
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Crockett, Cordelia Elizabeth 1978. "A process for improving transit service connectivity." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/84337.

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Thesis (S.M. in Transportation)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2002.<br>Includes bibliographical references (p. 165-167).<br>by Cordelia Elizabeth Crockett.<br>S.M.in Transportation
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Books on the topic "Service of process"

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Roberts, Barbara. Service of process: Monograph. U.S. Dept. of Health and Human Services, Office of Child Support Enforcement, Child Support Technology Transfer Project, 1987.

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Commission, Australia Law Reform. Service and execution of process. The Commission, 1987.

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U.S. National Park Service. Design process: National Park Service. The Service, 1989.

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Weltner, Philip. Georgia process and service: With forms. 2nd ed. Harrison Co., 2000.

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Weltner, Philip. Georgia process and service: With forms. Harrison Co., 1993.

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The social work process: Development to empower people. Prentice Hall South Africa, 1998.

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O‘Connor, Rory V., Jan Pries-Heje, and Richard Messnarz, eds. Systems, Software and Service Process Improvement. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-22206-1.

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Klein, Tony. The registered process server's guide to service of process in California. T. Klein, 1996.

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Brill, Naomi I. Working with people: The helping process. 7th ed. Allyn and Bacon, 2002.

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Working with people: The helping process. 3rd ed. Longman, 1985.

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Book chapters on the topic "Service of process"

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Maleyeff, John. "Business Process Improvement." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-12.

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Maleyeff, John. "Business Process Outsourcing." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-14.

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Maleyeff, John. "The Business Process." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-2.

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Maleyeff, John. "Measuring Business Process Performance." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-10.

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Maleyeff, John. "Process Mapping & Analysis." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-4.

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Maleyeff, John. "Modeling Business Process Queues." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-9.

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Draheim, Dirk. "Service-Oriented Architecture." In Business Process Technology. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-01588-5_8.

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Eid-Sabbagh, Rami-Habib, Marcin Hewelt, Andreas Meyer, and Mathias Weske. "Deriving Business Process Data Architecturesfrom Process Model Collections." In Service-Oriented Computing. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-45005-1_43.

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Bartho, Andreas, Gerd Gröner, Tirdad Rahmani, Yuting Zhao, and Srdjan Zivkovic. "Guidance in Business Process Modelling." In Service Engineering. Springer Vienna, 2011. http://dx.doi.org/10.1007/978-3-7091-0415-6_8.

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Maleyeff, John. "Supporting Infrastructure for Process Improvement." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-13.

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Conference papers on the topic "Service of process"

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Wang, Dja-Shin, Ya-Wen Yu, Sheng-Hong Wang, and Bor-Wen Cheng. "Statistical process control on autocorrelated process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602577.

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Wang, Dja-Shin, Hsiang-Feng Ting, Cheng-Min Chao, and Tong-Yuan Koo. "Process capability analysis on autoregressive process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602525.

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Jun, Tao. "Service process analysis in knowledge-intensive business services." In 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959406.

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Skačkauskienė, Ilona, and Jurga Vestertė. "Discourse on service modularity: investigating service delivery process." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.060.

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*E-mail: jurga.vesterte@vgtu.lt Abstract. Purpose – the purpose of this research is to determine aspects of the service delivery process what must be considered for modularisation. The aim is reached through (1) investigating the process construct; (2) describing and schematizing service delivery process through integration of customer and provider perspectives; (3) ascertaining the as-pects of the service delivery process modularisation. Research methodology – the article is built on an overview of the scientific literature dealing with the topic, using meth-ods of comparative analysis, syste
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Ren, Qunrong, Li Luo, Chenxi Yang, Juanjuan Ji, and Renrong Gong. "Applying the TOC five-step focusing process in surgical process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602658.

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Nakajima, Masataka, Hiroshi Kato, and Yoshiki Shimomura. "A Method for Service Function Improvement Starting From the Service Delivery Process." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28822.

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In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service pro
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Tarichi, Andrey Pelicer, Leandro Cocato Fernandes, Claudio Luis Piratelli, and Creusa Sayuri Tahara Amaral. "PRIORITIZING SERVICE QUALITY MEASUREMENT CRITERIA IN CHARTER BUS TRANSPORTATION SERVICES WITH AHP." In International Symposium on the Analytic Hierarchy Process. Creative Decisions Foundation, 2016. http://dx.doi.org/10.13033/isahp.y2016.096.

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Habich, Dirk, Sebastian Richly, Andreas Ruempel, Wolfgang Buecke, and Steffen Preissler. "Open Service Process Platform 2.0." In 2008 IEEE Congress on Services Part 1 (SERVICES-1). IEEE, 2008. http://dx.doi.org/10.1109/services-1.2008.27.

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Rinderle-Ma, Stefanie, Manfred Reichert, and Martin Jurisch. "Equivalence of Web Services in Process-Aware Service Compositions." In 2009 IEEE International Conference on Web Services (ICWS). IEEE, 2009. http://dx.doi.org/10.1109/icws.2009.72.

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A. De Castro, Ana, Placido Pinheiro, and Gilberto Conrado De Souza. "A Scheduling Process Applied to Newspaper Production." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320687.

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Reports on the topic "Service of process"

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English, Donald B. K., Susan M. Kocis, Stanley J. Zarnoch, and J. Ross Arnold. Forest Service National Visitor Use Monitoring Process: Research Method Documentation. U.S. Department of Agriculture, Forest Service, Southern Research Station, 2002. http://dx.doi.org/10.2737/srs-gtr-57.

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Dessouky, M. I., R. E. DeVor, and S. S. Kapoor. Statistical Process Control for Evaluating Contract Service at Army Installations. Defense Technical Information Center, 1990. http://dx.doi.org/10.21236/ada228405.

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English, Donald B. K., Susan M. Kocis, Stanley J. Zarnoch, and J. Ross Arnold. Forest Service National Visitor Use Monitoring Process: Research Method Documentation. U.S. Department of Agriculture, Forest Service, Southern Research Station, 2002. http://dx.doi.org/10.2737/srs-gtr-57.

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Jung, Na Young, and Yoo-Kyoung Seock. The Effects of Customer Age on Service Recovery Evaluation Process in Retail. Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1789.

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Khrunichev, R. V. Electronic information-educational resource «the Use of the online service Piktochart in the educational process of the University». OFERNIO, 2018. http://dx.doi.org/10.12731/ofernio.2018.23533.

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Jarvis, Leah, and Gisele Kaboré. Process evaluation: The Filles Eveillées ('Girls awakened') program for migrant adolescent girls in domestic service in urban Burkina Faso. Population Council, 2012. http://dx.doi.org/10.31899/pgy9.1033.

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Meade, Stephen, Kris Hatakeyama, Juan Camacho, Karen Brower, and Dave Scheid. In-Service Support of Surface Navy Combat Systems: Safety, Effectiveness, and Affordability Reviews: The Systems Engineering Process at NSWC PHD. Defense Technical Information Center, 2011. http://dx.doi.org/10.21236/ada543912.

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McKitrick, Lucinda. The Development of an Evaluational Process for the Group Home Project of the Northeast Multnomah District of Childrens Service Division. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1837.

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Graf, Andrew. Learning Is the Journey: From Process Reengineering to Systemic Customer-Service Design at the United States Department of Veterans Affairs, Veterans Benefits Administration. Defense Technical Information Center, 2013. http://dx.doi.org/10.21236/ada583989.

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Henderson, Tim, Vincent Santucci, Tim Connors, and Justin Tweet. National Park Service geologic type section inventory: Klamath Inventory & Monitoring Network. National Park Service, 2021. http://dx.doi.org/10.36967/nrr-2286915.

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A fundamental responsibility of the National Park Service (NPS) is to ensure that park resources are preserved, protected, and managed in consideration of the resources themselves and for the benefit and enjoyment by the public. Through the inventory, monitoring, and study of park resources, we gain a greater understanding of the scope, significance, distribution, and management issues associated with these resources and their use. This baseline of natural resource information is available to inform park managers, scientists, stakeholders, and the public about the conditions of these resources
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