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Dissertations / Theses on the topic 'Service of process'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Abu, Bakar Siti Zakiah. "SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1328.

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The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a recovery system is important to tilt the balance of satisfaction/dissatisfaction to a more favorable condition. An e-service recovery process is an important operational process to affect this change. It is in a sense, a second chance to gain/retain loyal customers by rectifying e-service failures. Equity T

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Yennego, Jr Zubah Kollie, Fredrik Blomstervall, and Markus Rasmussen. "Purchasing Process of Services : A Study of the Purchasing Process of Human Resource (HR) Services." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-64845.

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Title: Purchasing Process of Services: A Study of the Purchasing Process of HumanResource (HR) services Background: The rise in competition among organizations continues to increase. The rise in globalization, outsourcing and continuous pressure from customers have been the source for the increase in competition. Additionally, the instability in various industries is leading to high competition among firms. The purchasing of professional services is vital to organizations. Contemporary organizations spend a huge portion of their resources on the purchasing of professional services. The proper

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3

Sofela, Olaolu. "Service identification for business process management." Thesis, Bournemouth University, 2017. http://eprints.bournemouth.ac.uk/29902/.

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Over the years Service Oriented Architecture (SOA) has gained momentum and is becoming the standard for providing systematic business solutions. Likewise, the requirements for identifying business services are fast changing and a solution to the service identification problem needs a robust approach. It is known that this task of identifying candidate services is the first and the most important step in developing service-oriented business systems. The recent approaches of identifying candidate services have some shortcomings (defined data type size, unrepeatable approach, inapplicable to all

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King, Lyn Carol. "Public service commission grievance recommendation process." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/18002.

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The Public Service Commission (PSC) is an independent oversight body established in terms of chapter 10 of the Constitution, 1996. Although, its powers and functions were enacted in the Public Service Commission Act, 1997, this institution has been in existence since the early 1900’s. As an institution which was birthed during an era wrought with injustice, inequality upon a labour law framework which barely existed as the concept is understood today, the PSC played a leading role in the management of the public service. The influence of the Treasury, Governor-General and socio-political force

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5

Githii, Michael Wainaina. "Information intensive service operations : links between service concept, customer inputs and service process design." Thesis, University of Birmingham, 2017. http://etheses.bham.ac.uk//id/eprint/7433/.

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The study looks at relationships between service \(concept\), customer \(inputs\) and \(service\) process design (CI&P constructs) in information intensive service (IIS) systems from a service process execution viewpoint. A review of service operations literature hints to several researchable gaps. First, although service design and development has been studied at process level, how the CI&P constructs relate and explain each other and implications therein to operations and operational management decisions is not clear. Extant literature provides unstructured and incomplete picture of these re

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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.

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Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categoriz

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8

Akbiyik, Eren Kocak. "Service Oriented System Design Through Process Decomposition." Master's thesis, METU, 2008. http://etd.lib.metu.edu.tr/upload/12609884/index.pdf.

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Although service oriented architecture has reached a particular maturity level especially in the technological dimension, there is a lack of common and acceptable approach to design a software system through composition and integration of web services. In this thesis, a service oriented system design approach for Service Oriented Architecture based software development is introduced to fill this gap. This new methodology basically offers a procedural top-down decomposition of a given software system allowing several abstraction levels. At the higher levels of the decomposition, the system is d

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9

Nguyen, Ngoc Chan. "Service recommendation for individual and process use." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00789726.

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Web services have been developed as an attractive paradigm for publishing, discovering and consuming services. They are loosely-coupled applications that can be run alone or be composed to create new value-added services. They can be consumed as individual services which provide a unique interface to receive inputs and return outputs; or they can be consumed as components to be integrated into business processes. We call the first consumption case individual use and the second case business process use. The requirement of specific tools to assist consumers in the two service consumption cases

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10

Crockett, Cordelia Elizabeth 1978. "A process for improving transit service connectivity." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/84337.

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Thesis (S.M. in Transportation)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2002.<br>Includes bibliographical references (p. 165-167).<br>by Cordelia Elizabeth Crockett.<br>S.M.in Transportation

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11

Magalhaes, Marcos N. "Queues with a Markov renewal service process." Diss., Virginia Polytechnic Institute and State University, 1988. http://hdl.handle.net/10919/53582.

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In the present work, we study a queue with a Markov renewal service process. The objective is to model systems where different customers request different services and there is a setup time required to adjust from one type of service to the next. The arrival is a Poisson process independent of the service. After arrival, all the customers will be attended in order of arrival. Immediately before a service starts, the type of next customer is chosen using a finite, irreducible and aperiodic Markov chain P. There is only one server and the service time has a distribution function F<sub>ij</sub>

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Argouslidis, Paraskevas C. "The service elimination process : an empirical investigation into the British financial services sector." Thesis, University of Stirling, 2001. http://hdl.handle.net/1893/16787.

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The present study represents an in-depth empirical investigation into the service elimination process in the British financial services sector. It aims to make a contribution towards the concise development of the literature on service elimination and to provide empirically based recommendations, which can improve the way financial service elimination is practised. The theoretical part of the study focused first on a review of the characteristics of services in general and of financial services in particular and of the service range management activities of financial institutions. Second, the

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Majkgård, Anders. "Experiential knowledge in the internationalization process of service firms /." Uppsala, Sweden : Dept. of Business Studies, Uppsala University, 1998. http://lcweb.loc.gov/catdir/toc/98-131687.html.

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Ngae, A. Njama Alain Patrick. "After Sales service : Complaint to Service Recovery Improvement." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-23031.

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Abstract Author : Alain Patrick Ngae a Njama Tutor : Peter Caesar Examiner : Pejvak Oghazi Title : After sales service: Complaint to Service Recovery Improvement Keywords : Service Recovery, Complaint handling, service failure, service process, Svetruck AB Background : It is real that everyday people purchase goods for their daily needs and satisfaction, but unfortunately it happen that some of those goods do not live up to the customer expectations. The reality when a failure occurred is something else because is the second chance giving to the service provider to show concern. Many res

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Lima, Andreia da Silva. "As racionalidades do processo de trabalho do Programa Interdisciplinar de Apoio às Escolas (PROINAPE) da Secretaria Municipal de Educação do Rio de Janeiro (SME/RJ)." Universidade do Estado do Rio de Janeiro, 2013. http://www.bdtd.uerj.br/tde_busca/arquivo.php?codArquivo=8435.

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As mudanças no sistema produtivo trazem a subsunção do setor serviços ao setor fabril. Os serviços na atualidade ganham centralidade na organização produtiva do capital. E, o processo de trabalho do setor serviços, nesse contexto, é atravessado por formas de administração pública a partir da lógica privada. Cada política social se constitui a partir de racionalidades que implicam na organização do processo de trabalho e na prestação dos serviços oferecidos a população. Para pensarmos o Serviço Social na Educação é imprescindível compreender como a política educacional brasileira se organiza em

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Palomino, Viviana Barriga, Sotelo Raffo, and Juan Luis Fernando. "Agile Logistics Management Model to Reduce Service Times and Improve Processes Using Lean Service Methodology in Companies in the Electrical Sector." Institute of Electrical and Electronics Engineers Inc, 2021. http://hdl.handle.net/10757/657333.

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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.<br>In recent years, according to Osinergmin, the production of electrical energy has increased up to 2.4%. This sector represents 1.5% of GDP and encompasses more than 6.6 million users, so its consumption continues at a growth rate for the country's development. This growth depends on the response time that companies today provide users; many of them operate their logistics management manually and traditionally, which leads to delays in service a

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Kress, Markus. "Intelligent business process optimization for the service industry." Karlsruhe KIT Scientific Publ, 2009. http://d-nb.info/1002579678/04.

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Kim, Woongsup. "A service-oriented approach for collaborative process management." Diss., Connect to online resource - MSU authorized users, 2006.

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Thesis (Ph. D.)--Michigan State University. Dept. of Computer Science and Engineering, 2006.<br>Title from PDF t.p. (viewed on June 19, 2009) Includes bibliographical references (p. 138-151). Also issued in print.

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Mohra, Majid. "Service delivery process in the retail banking industry." Thesis, University of Nottingham, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288973.

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Tang, Audrey Poh Lin. "Love's labours redressed : reconstructing emotional labour as an interactive process within service work." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/7038.

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Emotional labour was conceptualised by Hochschild in 1983 as a form of oppression on the service worker devised by a capitalist society; where not only were workers’ physical actions managed, but their emotions as well. Research in the area developed this concept identifying the many occupational fields in which emotional labour exists, forming models of its effects, and examining ways in which workers try to resist the emotional strain. Taking a social constructionist approach, 44 service workers and 44 customers/emotional labour recipients were interviewed using the Critical Incident Techniq

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de, Wattignar Sarah. "Psychosis, service satisfaction and the process of supported recovery." Thesis, University of Auckland, 2012. http://hdl.handle.net/2292/19212.

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The current study aimed to determine the degree to which service users were satisfied with an early intervention service for psychosis and to explore their process of recovery. The research was based on the epistemology of pragmatism and utilised mixed methodology. The quantitative data were collected using verbal response scales and analysed with non-parametric statistics. The qualitative data were collected using narrative style interviewing and analysed with thematic analysis. Twenty past and present clients of an urban early intervention psychosis service were interviewed. The quanti

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Fohring, Stephanie Jane. "Process of victimisation : investigating risk, reporting and service use." Thesis, University of Edinburgh, 2012. http://hdl.handle.net/1842/6436.

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Much current research on victimisation focuses primarily on demographic risk factors associated with those who have experienced crime and how these factors affect the likelihood of a person breaching the so called ‘first hurdle’. That is, the probability of moving from a state of non-victim to one of victim. In contrast, this thesis will argue that in order to achieve a more comprehensive understanding of victimisation, it is not only desirable but necessary to move beyond the study of the causes of criminal victimisation and examine the consequences for victims as well as the criminal justice

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23

Cuesta, C. de la. "Marketing the service : basic social process in health visiting." Thesis, University of Liverpool, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.316547.

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The present study was undertaken to provide an understanding of the processes underlying health visiting practice. The research strategy selected was grounded theory (Glaser and Strauss 1967, Strauss 1987, Strauss and Corbin 1990). A total of 21 female health visitors from a District Health Authority in the North West of England participated in the study. Data was collected by means of 20 formal interviews and 41 days of participant observation in four different health centres. To recognize the basic social process in any interaction is one of the major aspects of grounded theory. This require

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Moore, Angela Mary 1975. "A process for improving transit service management during disruptions." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/39087.

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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2003.<br>Includes bibliographical references (p. 177-179).<br>This thesis develops a three-part framework and process for managing disrupted transit service. It formalizes the approach to disruption response. disruption response support methods prior to disruption occurrence, and evaluation of policy areas affecting disruption management. The processes are designed to improve the transit provider's ability to avoid and respond to service disruptions, thus improving passengers' experiences. The f

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Afrasiabi, Rad Amir. "Business process modeling in Web service-based healthcare systems." Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28422.

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Web services composition is an emerging paradigm for enabling inter and intra organizational integration, and a landscape of languages and techniques for modeling business processes in web service based environments has emerged and is continuously being enriched. With the advent of modeling standards, different business sectors are investigating the options for modeling their workflows. In terms of business process modeling, healthcare is a rather complex sector of activity. Indeed, modeling healthcare processes presents special requirements dictated by the complicated and dynamic nature of th

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Malmgren, Anna-Maria, and Giselle Sucre. "The Role of Trust in the Process of Building a Service Brand." Thesis, Linköping University, Department of Management and Economics, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2166.

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<p>Background: In the existing branding literature there is no distinction made between theories for building product- and services brands although services have very different characteristics compared to products. The services characteristics imply that the customer has a high need of reassurance that the right brand choice is being made, which ought to bring forth the role of trust in the relationship between the customer and the service brand. </p><p>Purpose: The purpose is to analyze the process of building a service brand and the role of trust in this process. </p><p>Delimitations: The st

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Motahari, Nezhad Hamid Reza Computer Science &amp Engineering Faculty of Engineering UNSW. "Discovery and adaptation of process views." Publisher:University of New South Wales. Computer Science & Engineering, 2008. http://handle.unsw.edu.au/1959.4/41026.

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Business process analysis and integration are key endeavours for today's enterprises. Recently, Web services have been widely adopted for the implementation and integration of business processes within and across enterprises. In this dissertation, we investigate the problem of enabling the analysis of service interactions, in today's enterprises, in the context of business process executions, and that of service integration. Our study shows that only fraction of interactions in the enterprise are supported by process-aware systems. However, enabling above-mentioned analyses requires: (i) a mo

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Ponsignon, Frédéric. "Process design in an information-intensive service delivery system : an empirical study." Thesis, University of Exeter, 2010. http://hdl.handle.net/10036/104654.

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The objective of this thesis is to explore the design of operational processes in information-intensive service delivery systems. Empirical data is presented which builds upon existing literature within the Business Process Management (BPM) and Service Operations Management (SOM) disciplines. Adopting a theory building mode, the thesis concludes with the formulation of several research propositions which specify the design characteristics of the processes that provide the service concept to the customer. The research addresses a number of gaps in the literature. First, there is little empirica

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Schoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." University of Sydney. Australian Graduate School of Management, 2003. http://hdl.handle.net/2123/580.

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SDM is a process model, based on service marketing components, to position a service while concurrently being a service delivery management tool improving serviceen counter processes. Added to a service script, SDM can increase customer satisfaction, quality perception, voice levels and repurchase intentions in a general service encounter scenario as well as during episodes which include a failure. Addressing mishaps requires particular attention, since Consumer Complaint Behaviour research shows that most customers prefer to switch suppliers, rather than offer constructive feedback. This mean

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Tronvoll, Bård. "Customer Complaint Behaviour in Service." Doctoral thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1625.

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<p>It is vital for every service provider to get feedback from its customers.</p><p>This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain.</p><p>Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfaction, loyalty and profit. For that reason it is argued that customers who have an unfavour

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Nahom, Deborah. "The process of change in helping relationships /." Thesis, Connect to this title online; UW restricted, 2003. http://hdl.handle.net/1773/11167.

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Dong, Ming. "Capability Development of Chinese Service Firms : The Case of IT and Business Process Outsourcing Service Providers." Thesis, University of Brighton, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.523433.

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Cherubim, Claudio Luiz. "Business To Business (B2B) service processes: an approach to customer complaint process evaluation towards service excellence." reponame:Repositório Institucional do FGV, 2007. http://hdl.handle.net/10438/5735.

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Made available in DSpace on 2010-04-20T20:20:32Z (GMT). No. of bitstreams: 1 98726.pdf: 2286737 bytes, checksum: 7252846ee0d42bf99d53aa0132ab4b86 (MD5) Previous issue date: 2007-12-05T00:00:00Z<br>Trabalho de Dissertação que identifica as decisões estratégicas relacionadas com a estrutura de gestão de serviços, no contexto de tratamento de reclamações. Os temas de recuperação de serviços e gestão de reclamações são discutidos e são listadas as melhores práticas com o objetivo de prover qualidade de serviço excelente. Este trabalho apresenta uma revisão da literatura sobre gestão de serviço

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Biekša, Darius. "Assessment of building service systems process integration applying exergy critrerion." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080605_143445-30225.

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A significant part of world energy consumption balance, approx. 40 %, is utilized in buildings. Maintenance of comfortable conditions and improvement in the living, working or recreational environment is a desire for every human. Therefore it is no surprise that there has been a sudden increase in scientific research in the field of building’ energy efficiency. Despite the relevance of the problem there is no sustaining methodology for evaluating building’ energy efficiency by applying sustainable energy development approach. The majority of the researchers don’t assess different potential of

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Sobel, Hailey. "Pre-service education teachers' understanding of the transition planning process." Thesis, McGill University, 2011. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=97199.

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For individuals with disabilities the transition from school to adopting adult roles within the community often presents numerous challenges. In a sample of pre-service education teachers, perceptions of school to community transitions of students with disabilities were investigated. Pre-service education teachers completed a three-page questionnaire in order to gather information about their knowledge of the transition planning process. The questionnaire consisted of fifteen questions plus four demographic questions, through which pre-service teachers' prior knowledge on transitions and of t

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Swift, Naomi. "The diagnostic process in bipolar disorder : a service user perspective." Thesis, Cardiff University, 2012. http://orca.cf.ac.uk/37238/.

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Bipolar disorder is a severe and enduring mental health condition. Although early identification is associated with better outcomes, research has shown that many people wait over a decade after first experiencing affective symptoms before a correct diagnosis is made. A misdiagnosis of unipolar depression often leads to the inappropriate prescription of potentially mood-destabilising antidepressant medications. The aim of this study was to consider service user and carer experiences and their often overlooked views on diagnostic issues. Participants were recruited via the charity Bipolar UK. In

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Selviaridis, Kostas. "The process of service definition in third party logistics relationships." Thesis, Lancaster University, 2008. http://eprints.lancs.ac.uk/70854/.

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Hill, Helene. "Knowledge dynamics during technological process innovation in a service domain." Thesis, Birmingham City University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.397188.

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Prenzel, Oliver. "Process model for the development of semi-autonomous service robots." Aachen Shaker, 2009. http://d-nb.info/996919937/04.

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Schoen, Andre. "Service delivery management a process for proactively ensuring customer satisfaction /." Connect to full text, 2002. http://hdl.handle.net/2123/580.

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Thesis (Ph. D.)--University of Sydney, 2002.<br>Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.

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Kallio, R. (Riku). "Development process and evaluation of a customer service chat application." Master's thesis, University of Oulu, 2015. http://jultika.oulu.fi/Record/nbnfioulu-201512042247.

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Abstract. This thesis presents a customer service chat application: Livezhat mobile application. Its purpose is to allow customer service representatives chat with website visitors in real time, independent of the location. We examine the functional requirements of such an application. The requirements are: interactivity, enhancing customer relationships and satisfaction, good quality and fulfilling a need. The application is communicating with two servers to provide notifications and enable information exchange. It was found to enhance customer relationships with its quality and interactiv

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Chiu, I.-Hsuan, and 邱羿瑄. "Integration of Service Blueprint, VSM and FMEA for Service Process ─Case Study in Health Examination Process." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/2bvp5k.

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碩士<br>中原大學<br>工業與系統工程研究所<br>98<br>This research proposes an integration of service blueprint, value stream mapping and FMEA to enhance the effectiveness and efficiency of service improvement. The integration tool is named “Integration Service Stream Value Risk Analysis; IS2VRA” IS2VRA is a visualized and systematic tool, according process improvement logic IS2VRA have fourteen steps. This study describes step by step IS2VRA and case study in Health examination. After the application, health examination process total time has been reduced 7 minutes and customer satisfaction has been promoted 52

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Wu, Yu-Chen, and 吳宥蓁. "Research of Process Structure and Process Recovery in Service Failures: Qualitative Study in Retailing Service Industry." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/5wch85.

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碩士<br>大葉大學<br>人力資源暨公共關係學系碩士在職專班<br>94<br>Except many constructive elemental benefits of the enterprise itself, the services provided by the enterprise is becoming the most important factor for the success of the enterprise in the future. How to reduce the deficiency of service to customer and how to compensate and rectify such deficiency or failure is also becoming the most important lesson of the people who are going to participate the service affairs. From the evaluation method of service presented by Bitner(1990),the Critical Incidents Technique(CIT) is still the main method of the scholar

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Chang, Hsueh-yi, and 張學義. "Service-Oriented Process Performance Dashboard System." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/16041489372876536255.

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碩士<br>國立中央大學<br>資訊工程研究所<br>95<br>Process improvement is an important issue in software engineering, but we must know process performance first before improving a process. This thesis named Service-Oriented Process Performance Dashboard System (PPDS) provides a suite of methods for measuring the process performance and providing some indicators that are used to represent measurement results. These indicators may be derived from different measurable concepts. We use the dashboard system to represent these indicators to let decision makers observe results intuitively and provide opportunity for p

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HUNG, CHUNG-CHIH, and 洪忠志. "Supporting Service Innovation through Process Improving." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/ccbmd9.

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碩士<br>國立高雄應用科技大學<br>資訊管理系碩士在職專班<br>106<br>The aim of this study is to propose a four-stage development model of service innovation, including requirement analysis, service innovation information system design, program development and benefit evaluation, by the way of process improvement and information technology support. Service innovation for the home ticketing service of the case company. The results show that the process Improvement Support Service innovation can improve the overall 33% benefit of the ticketing process, and can reduce the working time of 6 hours in the subsequent vehicle a

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LU, YEN-TING, and 盧姸廷. "Realize intelligent aquaculture process service from the perspective of service design." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/hbrzpk.

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碩士<br>國立高雄科技大學<br>資訊管理系<br>107<br>ABSTRACT This study focused on the service design process and the concept of service and people, and explored four kinds of service design methods：Double Diamond Model, Design Thinking, Stage-Gate Model and Participatory Design, and explored four kinds of business models and analyze the key factors of their business model and to distinguish service processes from internal and external environments of service providers. Finally, it was developed into a business model that can meet the needs of current multi-variable product production, inter-industry competitio

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Shih, You-Wei, and 施又維. "REST-Based Service Mashup Process and Framework." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/27037135546996398452.

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YEH, CHIEN-KUAN, and 葉建寬. "A Service Model for Multimedia Production Process." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/67720144473720384044.

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Mei-ChinChen and 陳玫瑾. "Service Design of Documentation Process for Universities." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/v5389e.

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碩士<br>國立成功大學<br>工業設計學系碩士在職專班<br>102<br>In this study, the UK Design Council proposed ‘Double Diamond’ design process model for the steps-exploration, definition, development and implementation for its steps. Through interviews, content analysis and survey research to identify the reasons for the performance differences and to identify gaps and propose five new service design process, through expert interviews and amend and supplement the conclusions of this study were the following: 1. Through this study analyzed by the two national universities, there is the difference in the effectiveness of

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Hui-ChiWei and 魏卉齊. "Implementation Strategy of Digital Orthodontic Service Process." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/38bab5.

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