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Journal articles on the topic 'Service of process'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

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Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process

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2

Serek, Radomir. "Service Quality and Process Maturity Assessment." Journal of Competitiveness 5, no. 4 (2013): 43–56. http://dx.doi.org/10.7441/joc.2013.04.03.

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Tuunanen, Tuure, and Harold Cassab. "Service Process Modularization." Journal of Service Research 14, no. 3 (2011): 340–54. http://dx.doi.org/10.1177/1094670511413912.

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Asgari, Mohammadreza, Syed Z. Ahmad, and Muhammad I. Gurrib. "Explaining the Internationalization Process of Malaysian Service Firms." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 68–73. http://dx.doi.org/10.7763/ijtef.2010.v1.13.

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5

Chergui, Mohamed El Amine, and Sidi Mohamed Benslimane. "Services Derivation from Business Process." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 59–74. http://dx.doi.org/10.4018/ijaras.2016010104.

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Several approaches for services development in SOA (Service Oriented Architecture) suggest business processes as a starting point. However, there is a lack of systematic methods for services identification during business analysis. It is recognized that in service engineering, service identification plays a critical role as it lays the foundation for the later phases. Existing Service identification approaches are often prescriptive and mostly ignore automation principles, most are based on the architect's knowledge thus could result in non-optimal designs which results in complicated dependen

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Sulong, Muhammad Suhaizan, Azlianor Abdul-Aziz, Andy Koronios, and Jing Gao. "Service Orientation Initiative Process Towards Enterprise Services Environment." Advanced Science Letters 21, no. 10 (2015): 3355–58. http://dx.doi.org/10.1166/asl.2015.6497.

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7

Santos, Juliana Bonomi, and Martin Spring. "Expanding the service process matrices for expert services." Academy of Management Proceedings 2014, no. 1 (2014): 14216. http://dx.doi.org/10.5465/ambpp.2014.14216abstract.

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8

Carlborg, Per, and Daniel Kindström. "Service process modularization and modular strategies." Journal of Business & Industrial Marketing 29, no. 4 (2014): 313–23. http://dx.doi.org/10.1108/jbim-08-2013-0170.

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Purpose – This paper aims to investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs. The analysis distinguishes between different service types and sets forth key issues for service modularization, identifying supporting resources (both internal and customer) and associated modular strategies for the different types. Design/methodology/approach – The study design used an exploratory case study approach, focusing on three Swedish manufacturing firms that are moving toward an increased service focus (servic

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Mišovič, Milan, and Ivana Rábová. "Classical Process diagrams and Service oriented Architecture." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 4 (2013): 1023–32. http://dx.doi.org/10.11118/actaun201361041023.

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SOA (Service Oriented Architecture) has played in the last two decades a very useful role in the design philosophy of the target software. The basic units of software for which the mentioned philosophy is valid are called services. Generally it is counted that the advance implementation of services is given by using so–called Web services that are on the platform of the Internet 2.0. Naturally, there has been counted also with the fact that the services will be used in software applications designed by professional programmers. Later, the concept of software services was supported by the enter

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Lim, Chiehyeon, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul Maglio. "Customer process management." Journal of Service Management 30, no. 1 (2019): 105–31. http://dx.doi.org/10.1108/josm-02-2017-0031.

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PurposeThe proliferation of customer-related data provides companies with numerous service opportunities to create customer value. The purpose of this study is to develop a framework to use this data to provide services.Design/methodology/approachThis study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.Findi

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11

Eto, Hajime. "Service quality assessment and service process reengineering." International Journal of Services Technology and Management 2, no. 3/4 (2001): 326. http://dx.doi.org/10.1504/ijstm.2001.001607.

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Watanabe, Kentaro, Satoshi Mikoshiba, Takeshi Tateyama, and Yoshiki Shimomura. "Service process simulation for integrated service evaluation." Journal of Intelligent Manufacturing 23, no. 4 (2011): 1379–88. http://dx.doi.org/10.1007/s10845-010-0497-x.

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13

Mukherjee, Kamal K., Laura Reka, Rudina Mullahi, Keldi Jani, and Jonida Taraj. "Public services: a standard process model following a structured process redesign." Business Process Management Journal 27, no. 3 (2021): 796–835. http://dx.doi.org/10.1108/bpmj-03-2020-0107.

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PurposeDespite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a st

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14

Song, Chee-Yang, and Eun-Sook Cho. "A service-oriented cloud modeling method and process." International Journal of Electrical and Computer Engineering (IJECE) 10, no. 1 (2020): 962. http://dx.doi.org/10.11591/ijece.v10i1.pp962-977.

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The transition of software development from web to cloud has been accelerated. The development of cloud services requires a modeling method that reflects the characteristics of cloud including personalized service, resource sharing service, grouped and distributed services, and cross-platform operability. This study aimed to suggest a method of developing UML-based cloud services suitable for the characteristics of cloud services. A cloud service metamodel was defined using cloud applications’ characteristic modeling elements, and after that, how these cloud modeling elements are expressed int

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15

Makarem, Suzanne C., and Mona Al-Amin. "Beyond the Service Process." Journal of Service Research 17, no. 4 (2014): 399–414. http://dx.doi.org/10.1177/1094670514541965.

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16

Alam, Ian. "New Service Development Process." Journal of Global Marketing 20, no. 2-3 (2007): 43–55. http://dx.doi.org/10.1300/j042v20n02_05.

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17

Jeong, Hwa Young, and Hae Gill Choi. "Web Service Based Process for Dynamic Manufacturing." Applied Mechanics and Materials 224 (November 2012): 39–42. http://dx.doi.org/10.4028/www.scientific.net/amm.224.39.

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Manufacturing system has changing their technology to service based application. In the contents, web service technique can be a solution for their needs. Web service can provide various business logic, process, application for manufacturing system’s software over the internet. In this paper, we propose web service based process model for manufacturing system. The sample target system is IC test Handler, semiconductor device test equipment. The main application consists of 4 services; operational process, GPIB test process, Communication process, and Data management process.

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van der Valk, Wendy, and Frank Rozemeijer. "Buying business services: towards a structured service purchasing process." Journal of Services Marketing 23, no. 1 (2009): 3–10. http://dx.doi.org/10.1108/08876040910933048.

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19

Cortina, Stéphane, Alain Renault, and Michel Picard. "TIPA Process Assessments." International Journal of Strategic Information Technology and Applications 4, no. 4 (2013): 1–18. http://dx.doi.org/10.4018/ijsita.2013100101.

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The goal of this paper is to present how the Tudor's IT Process Assessment (TIPA®) framework can be used to assess and improve the maturity of IT Service Management (ITSM) processes, and how its usage can increase the business value of IT services. This paper starts with a presentation of the current and of the future process assessment standards. Then, it explains how the authors of this paper have applied the ISO/IEC 15504 standard to the field of IT Service Management to create the TIPA framework. The paper also presents how assessing and improving the maturity of ITSM processes can, under

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20

Xia, ona, Zheng Qin, Jiguo Yu, and Lianyong Qi. "Personalised service recommendation process based on service clustering." International Journal of Computational Science and Engineering 18, no. 2 (2019): 176. http://dx.doi.org/10.1504/ijcse.2019.097944.

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Qi, Lianyong, Jiguo Yu, Xiaona Xia, and Zheng Qin. "Personalised service recommendation process based on service clustering." International Journal of Computational Science and Engineering 18, no. 2 (2019): 176. http://dx.doi.org/10.1504/ijcse.2019.10019152.

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22

Mattsson, Jan. "Using Service Process Models to Improve Service Quality:." Managing Service Quality: An International Journal 4, no. 1 (1994): 47–52. http://dx.doi.org/10.1108/09604529410796071.

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23

PAULRAJ, D., S. SWAMYNATHAN, and M. MADHAIYAN. "PROCESS MODEL ONTOLOGY-BASED MATCHMAKING OF SEMANTIC WEB SERVICES." International Journal of Cooperative Information Systems 20, no. 04 (2011): 357–70. http://dx.doi.org/10.1142/s0218843011002262.

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One of the key challenges of the Service Oriented Architecture is the discovery of relevant services for a given task. In Semantic Web Services, service discovery is generally achieved by using the service profile ontology of OWL-S. Profile of a service is a derived, concise description and not a functional part of the semantic web service. There is no schema present in the service profile to describe the input, output (IO), and the IOs in the service profile are not always annotated with ontology concepts, whereas the process model has such a schema to describe the IOs which are always annota

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24

Hu, Qiang, and Jiaji Shen. "A Cluster and Process Collaboration-Aware Method to Achieve Service Substitution in Cloud Service Processes." Scientific Programming 2020 (August 1, 2020): 1–12. http://dx.doi.org/10.1155/2020/1298513.

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Some cloud services may be invalid since they are located in a dynamically changing network environment. Service substitution is necessary when a cloud service cannot be used. Existing work mainly concerned on service function and quality in service substitution. To select a more suitable substitutive service, process collaboration similarity needs to be considered. This paper proposes a cluster and process collaboration-aware method to achieve service substitution. To compute the process collaboration similarity, we use logic Petri nets to model service processes. All the service processes ar

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25

Hakari, Kari, and Liina-Kaisa Tynkkynen. "Governing the Innovation Process." International Journal of Public and Private Healthcare Management and Economics 3, no. 1 (2013): 1–16. http://dx.doi.org/10.4018/ijpphme.2013010101.

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Local governments in pursuit of their objectives have become increasingly dependent on the private and third sector actors. New Public Governance (NPG) is an approach to understand the production and delivery of public services in a fragmented and pluralist society. The development of health care and social services and the creation of service innovations have been a part of the ongoing change. Local governments have started to search for new approaches to service delivery in co-operation with private firms and third sector organizations. This study focuses on the role of local government as a

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26

Taponen, Suvituulia, and Katri Kauppi. "Service outsourcing decisions – a process framework." Journal of Global Operations and Strategic Sourcing 13, no. 2 (2020): 171–94. http://dx.doi.org/10.1108/jgoss-02-2019-0012.

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Purpose The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector). Design/methodology/approach Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach. Findings Findings indicate that public sector organizations are trailing behind private sector organizations in how the de

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27

Kusiak, Andrew. "Service manufacturing = Process-as-a-Service + Manufacturing Operations-as-a-Service." Journal of Intelligent Manufacturing 31, no. 1 (2020): 1–2. http://dx.doi.org/10.1007/s10845-019-01527-3.

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28

Mišovič, Milan, and Jan Turčínek. "Relation between process and service logics." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 2 (2013): 411–16. http://dx.doi.org/10.11118/actaun201361020411.

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It is generally accepted that the process control of a small and medium-sized manufacturing business enterprise is the foundation of high quality care of firm’s business processes. Any business process is seen as an indivisible sequence of activity steps designed to perform complex business activities. In its statutory documents the company should have concise descriptions of at least the main processes, along with their contexts in a given department of the company and the employee position.The main business processes, of course many others, are not immutable, on the contrary, they are very o

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29

Hao, Qingwang Michael. "Toward a unified service delivery process for next-generation services." Bell Labs Technical Journal 12, no. 4 (2008): 5–20. http://dx.doi.org/10.1002/bltj.20263.

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30

Bunetta, Joan. "Central Service: The Education Process." Hospital Topics 63, no. 1 (1985): 41–42. http://dx.doi.org/10.1080/00185868.1985.9948399.

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31

Eshuis, Rik, Alex Norta, Oliver Kopp, and Esa Pitkanen. "Service Outsourcing with Process Views." IEEE Transactions on Services Computing 8, no. 1 (2015): 136–54. http://dx.doi.org/10.1109/tsc.2013.51.

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32

Freeman, Edward H. "Service of Process by Email." Information Systems Security 15, no. 6 (2006): 7–11. http://dx.doi.org/10.1080/10658980601051979.

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33

Kim, Hee‐Woong, and Young‐Gul Kim. "Rationalizing the customer service process." Business Process Management Journal 7, no. 2 (2001): 139–56. http://dx.doi.org/10.1108/14637150110389713.

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34

Lindgren, John H., and William K. Carter. "The Service Marketing Planning Process." Journal of Professional Services Marketing 1, no. 3 (1986): 35–47. http://dx.doi.org/10.1300/j090v01n03_03.

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35

Bolumole, Yemisi A., A. Michael Knemeyer, and Douglas M. Lambert. "The Customer Service Management Process." International Journal of Logistics Management 14, no. 2 (2003): 15–31. http://dx.doi.org/10.1108/09574090310806576.

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Customer service management is the supply chain management process that represents the firm's face to the customer. The process is the key point of contact for administering product and service agreements (PSAs) developed by customer teams as part of the customer relationship management process. The goal is to provide a single source of customer information, such as product availability, shipping dates and order status. Customer service management requires a real‐time system to respond to customer inquiries and facilitate order placement. In this paper, we describe the customer service managem

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36

DOLFSMA, WILFRED. "THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY." International Journal of Innovation Management 08, no. 03 (2004): 319–37. http://dx.doi.org/10.1142/s1363919604001088.

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Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms' innovation efforts. These points are related to issues of appropriability of the

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Pyanova, N. V. "PERFECTION OF THE ORGANIZATION PROCESS OF SERVICE ACTIVITY." Education and Science without Limits: Fundamental and Applied Researches, no. 10 (November 25, 2019): 128–31. http://dx.doi.org/10.36683/2500-249x-2019-10-128-131.

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In the article the content of the organization process of service activity and the feature of its use in production and consumption of the goods and services are revealed. Modern technologies in the proper production of goods create conditions for rational and effective organization of consumers servicing. The enterprises of all spheres including service sphere are interested in effective sales. That will allow them to compete successfully in the market.

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길혜준, KIM, Geonha, Kil-Hang Wang, and Rhim, Hosun. "Process-Based Service Quality Assessment of Automobile Maintenance Service." Productivity Review 26, no. 1 (2012): 207–27. http://dx.doi.org/10.15843/kpapr.26.1.201203.207.

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39

민병준. "A Study on Service Delivery Process During Service Encounter." Journal of Eurasian Studies 7, no. 4 (2010): 181–204. http://dx.doi.org/10.31203/aepa.2010.7.4.009.

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40

Gao, Honghao, Danqi Chu, Yucong Duan, and Yuyu Yin. "Probabilistic Model Checking-Based Service Selection Method for Business Process Modeling." International Journal of Software Engineering and Knowledge Engineering 27, no. 06 (2017): 897–923. http://dx.doi.org/10.1142/s0218194017500334.

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Business process modeling is a way to the organizational change management, which provides abstract workflows to describe business logics for customer demands analysis and IT infrastructures improvement. In order to reuse business process for covering different application scopes, it requires the capacity of configuring each task of business process by selecting appropriate services from the candidate services set, and then assembling them together to properly work with each other as domain-specific software. Considering choosing an executable business process with high quality service (QoS),

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41

Zhu, Y. Q., and Xiang Yu Li. "A Service Oriented Product Development Process Online Control Model." Advanced Materials Research 1049-1050 (October 2014): 1090–93. http://dx.doi.org/10.4028/www.scientific.net/amr.1049-1050.1090.

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For implementing the online control of product development process in Micro-Plant, an integration control platform is proposed based on web service technology. Professional software such as G2, GAMS, Matlab, are wrapped as web services based on multi-agent technology, and the web service named Data_Service is given to implement the data communication among different web services, then we can control and optimize the product development process in Micro-Plant. Finally the practicability and validity of the integration control platform are verified through the application in the product developm

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42

Gonzalez, Rodrigo Valio Dominguez. "Knowledge Management Process in Multi-Site Provision of Service." International Journal of Knowledge Management 12, no. 2 (2016): 20–37. http://dx.doi.org/10.4018/ijkm.2016040102.

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Differently from manufacturing operations, which have a combination of tangible and intangible resources, services are characterized by intensive competencies and knowledge. Several services intensive organizations present a model called multi sites. In this model, the service provider company has several work teams, called in this work full service sites, installed full time at client sites. The challenge for these organizations is to manage the knowledge acquired in these various sites in order not to lose the knowledge created from the improvement, problem solving and innovations implemente

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43

Abram, Maciej, Daria Szydlowska, Krzystof Borkowski, and Bartłomiej Walas. "Factors Affecting the Process of Customer Service." Geografické informácie 20, no. 2 (2016): 377–87. http://dx.doi.org/10.17846/gi.2016.20.2.377-387.

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Ouali, Sami, Naoufel Kraïem, Zuhoor Al-Khanjari, and Youcef Baghdadi. "Model Driven Software Product Line Process for Service/Component-Based Applications." Journal of Software 10, no. 7 (2015): 881–92. http://dx.doi.org/10.17706//jsw.10.7.881-892.

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45

Zhao, Yuhai, and Ying Yin. "Dynamic Self-Healing Mechanism for Transactional Business Process." Mathematical Problems in Engineering 2015 (2015): 1–15. http://dx.doi.org/10.1155/2015/696142.

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It is clear that transactional behavior consistency is a prerequisite and basis for construction of a reliable services-based business application. However, in previous works, maintaining transactional consistency during exception handling was ignored. Maintaining transactional consistency requires functionality for rolling back some operations and revoking uploaded data. Replacing only the failed service will eventually lead to overall business application failure. In this study, we take fully into account the behavioral consistency of transactional services and propose two effective self-hea

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46

Jack, Robert, Sharif As-Saber, and Ron Edwards. "Service embeddedness and its role in a firm’s internationalisation process." International Journal of Operations & Production Management 35, no. 3 (2015): 346–69. http://dx.doi.org/10.1108/ijopm-05-2010-0121.

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Purpose – Perceived differences in the composition of goods and services forms the basis of a significant degree of analysis of the firm internationalisation process. In particular, product inseparability is highlighted as a distinguishing feature of service offerings and purports to explain the different approaches to internationalisation strategy adopted by service firms. The research, however, proposes that the division of goods and services into distinct products is outmoded. Rather, it is important to understand the extent of service components that embody, or are embedded in, a product o

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Galinec, Darko. "Procurement Business Service Modeling in Service-Based Process Architecture of Equipping System." International Journal of Information Systems in the Service Sector 1, no. 4 (2009): 50–60. http://dx.doi.org/10.4018/jisss.2009062904.

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The procurement as business discipline and function of equipping process has started the process of transformation from an administrative competence and necessity to a strategic capability (Kyte, 2006). To be efficient its processes have to be interoperable in the processing, semantic and technological way with other functions and processes of the business system; end to end process integration of the business system should be obtained. It is important to fully understand and document user requirements before development of the procurement (business) process. This results in the need for the d

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48

Soltani, Mokhtar, and Sidi Mohamed Benslimane. "Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model." International Journal of Information Systems in the Service Sector 5, no. 3 (2013): 35–53. http://dx.doi.org/10.4018/jisss.2013070103.

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Various approaches uses business process models as starting point to derive software services. The first and the important task for developing service-oriented models is service identification. However, the majority of existing methods for service identification are developed manually because, on the one hand, they are based on the competence of the developers and, on the other hand, the business process models do not comprise sufficient knowledge to identify services automatically. The integration of Business Process Modeling (BPM), Model-Driven Development (MDD), and Ontology-based Semantic

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Holmström, Jan, Kary Främling, Jukka Tuomi, Mikko Kärkkäinen, and Timo Ala‐Risku. "Implementing Collaboration Process Networks." International Journal of Logistics Management 13, no. 2 (2002): 39–50. http://dx.doi.org/10.1108/09574090210806414.

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The promise of process integration between organizations too often is unfulfilled and new approaches are needed. Distributed control is a new and exciting opportunity to build more effective process networks for a wide range of applications in logistics and product development. A solution based on distributed control around the consumers of services in process networks is proposed. In logistics, it is the physical delivery that becomes the focus for distributed control when you approach the service environment from the consumer perspective. In collaborative design and manufacturing, it is the

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50

Lyapina, S. U., V. N. Tarasova, V. B. Ruchkin та E. O. Koscheeva. "Проблемы оценки качества при проектировании транспортных услуг". Quality. Innovation. Education, № 5 (2020): 30–40. http://dx.doi.org/10.31145/1999-513x-2020-5-30-40.

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The quality issues of new services directly affect the competitiveness of service organizations. However, the introduction of new services to the market is often limited only to the construction of the logistics of business processes, and the design applies only to technological equipment and infrastructure, the quality of which ultimately does not always ensure the quality of the services provided. At the same time, quality management affects mainly operational aspects, that is, it covers the later stages of the service life cycle. In resource-intensive service industries (for example, transp

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