Academic literature on the topic 'Service orientation'

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Journal articles on the topic "Service orientation"

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Yagoub Abker, Adam, and Arafa Gebreil Musa. "The impact of strategic orientations on service innovation: The moderating effect of technological capabilities." Problems and Perspectives in Management 22, no. 4 (2024): 83–94. http://dx.doi.org/10.21511/ppm.22(4).2024.07.

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This study investigates the relationship between strategic orientations and innovation within the Sudanese service sector: hospitality, postal, bank, education, communication, and insurance spheres. Drawing upon the resource-based view, the paper examines the influence of market, service, and learning orientations on both incremental and radical innovation. Moreover, the study explores the moderating role of technological capabilities in this relationship. A quantitative research design was employed, utilizing a convenience sample of 160 managers from various service sub-sectors in Sudan. Empi
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DOBNI, C. BROOKE. "THE RELATIONSHIP BETWEEN AN INNOVATION ORIENTATION AND COMPETITIVE STRATEGY." International Journal of Innovation Management 14, no. 02 (2010): 331–57. http://dx.doi.org/10.1142/s1363919610002660.

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The strategy chosen in organizations is related to several factors including the organization's mission, objectives, resources, and its innovation orientation. Using a sample of Canadian organizations, this study examines the relationships between an organization's innovation orientation and the types of competitive strategies they pursue. An innovation orientation describes how innovative an organization is and the results suggest that such an orientation provides a context for the implementation of proactive growth-based strategies. Organizations that possess high innovation orientations eng
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NzenwataChisom, Beauty. "Effectiveness of Service Delivery System in Public Service." International Journal of Innovative Science and Research Technology 5, no. 10 (2022): 874–84. https://doi.org/10.5281/zenodo.7057323.

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Despite the continuous reforms and increase in demands for socio-economic and developmental services in Nigeria, sadly, deficient service delivery has constantly bedeviled the growth of the entire country. National Orientation Agency and other sister organizations for now, have not done enough in orientating the citizens on how to be selfless in service delivery. In promoting effective service delivery, the Nigerian government needs to focus on reshaping, rebuilding the mentality of those that are in positions of delivering services to the people. The findings of this study links factors such
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Zhang, Yu, Yajuan Wang, and Yao Li. "Facilitating Servitization in Manufacturing Firms: The Influence of Strategic Orientation." Sustainability 13, no. 24 (2021): 13541. http://dx.doi.org/10.3390/su132413541.

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Servitization has significant implications for the sustainable development of manufacturing, the economy, and the environment. However, it does not always produce returns as the firms expect, which may discourage them from engaging in this transition. In this study, we examine the facilitating effects of two dimensions of strategic orientation (i.e., technology and market orientation) on two types of servitization (i.e., basic and advanced service provision), and further investigate the performance impacts of these servitization types contingent on firm size. By conducting an empirical study,
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Gil Saura, Irene, Gloria Berenguer Contrí, Amparo Cervera Taulet, and Beatriz Moliner Velázquez. "Relationships among customer orientation, service orientation and job satisfaction in financial services." International Journal of Service Industry Management 16, no. 5 (2005): 497–525. http://dx.doi.org/10.1108/09564230510625787.

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Kohtamaki, Marko, Henri Hakala, Jukka Partanen, Vinit Parida, and Joakim Wincent. "The performance impact of industrial services and service orientation on manufacturing companies." Journal of Service Theory and Practice 25, no. 4 (2015): 463–85. http://dx.doi.org/10.1108/jstp-12-2013-0288.

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Purpose – Product-manufacturing firms are increasingly positioning themselves as providers of industrial services and solutions. Despite the increasing conceptual interest in industrial services, empirical evidence about the factors that mediate the relationships between industrial services and firm performance remains limited. The purpose of this paper is to investigate the relationship between industrial service offerings, service orientation and firm sales and profit performance. Design/methodology/approach – The study uses data from 115 manufacturing firms and adopts a structural equation
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Sulong, Muhammad Suhaizan, Azlianor Abdul-Aziz, Andy Koronios, and Jing Gao. "Service Orientation Initiative Process Towards Enterprise Services Environment." Advanced Science Letters 21, no. 10 (2015): 3355–58. http://dx.doi.org/10.1166/asl.2015.6497.

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Candra Mandagie, Wenny, Robert Kristaung, and Junaid Ali Saeed Rana. "Optimizing manufacturing firm performance in Indonesia through strategic orientation and servitization." Problems and Perspectives in Management 22, no. 1 (2024): 687–701. http://dx.doi.org/10.21511/ppm.22(1).2024.54.

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This study aims to investigate factors influencing servitization and firm performance within Indonesian national manufacturing companies, focusing on export-oriented entities such as automotive, electronics, textile, and food processing industries. Strategic orientations – market, technology, service, and learning – are investigated as key dimensions guiding firms’ strategic decisions amidst dynamic business environments. A comprehensive survey involving 100 companies representing a diverse spectrum of the Indonesian manufacturing sector is conducted. These companies encompass a range of statu
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Esteban, Águeda, Ángel Millán, Arturo Molina, and David Martín‐Consuegra. "Market orientation in service." European Journal of Marketing 36, no. 9/10 (2002): 1003–21. http://dx.doi.org/10.1108/03090560210437307.

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JO, Mi-Jeong. "The Effect of Service Orientation of Care Helpers on the Satisfaction of Users: Focused on Mediation of Service Quality." Association of Korea Counseling Psychology Education Welfare 9, no. 3 (2022): 69–80. http://dx.doi.org/10.20496/cpew.2022.9.3.69.

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The purpose of this study is to analyze the effect of elderly care service orientation on service satisfaction, on the mediating effect of service quality. To verify this, caregivers working at 132 senior service organizations in Daegu and Gyeongbuk and elderly users receiving services were targeted. Exploratory factor analysis and regression analysis were examined for a total of 320 copies, and the mediating effect was PROCESS macro. was analyzed using As a result of the study, first, it was verified that service orientation is a leading variable of service satisfaction. Second, service quali
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Dissertations / Theses on the topic "Service orientation"

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Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emp
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Ito, Seigo, and Nobuo Kawaguchi. "Orientation-Location Estimation And Orientation-Location Based Service Using Wireless LAN." INTELLIGENT MEDIA INTEGRATION NAGOYA UNIVERSITY / COE, 2005. http://hdl.handle.net/2237/10454.

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Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.

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This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established sc
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Zhang, Zhuopeng. "An ontology-based reengineering methodology for service orientation." Thesis, De Montfort University, 2009. http://hdl.handle.net/2086/2408.

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The “Software as a Service” model in service-oriented computing allows loosely coupled software components to be designed and integrated with other software systems. Web services, together with service-oriented architectures, are promising integration technology to facilitate legacy system Webification. However, since most components in a legacy system were not designed and developed as services, the current software systems need to be converted into a set of loosely coupled services. Therefore, a service-oriented software reengineering process is essential for legacy systems to survive in the
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Layland, Peter John. "Public service orientation in housing : theory v reality." Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.314003.

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ASZTALOS, RICHARD, and MATHIAS GIERTZ. "Market Orientation in Professional Service Firms : A Framework for Market Oriented Practices." Thesis, KTH, Industriell marknadsföring, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-153775.

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This report combines theoretical and empirical findings to create a holistic framework for market oriented practices within professional service firms. Changes in the business environment of technology consultancy firms, has developed a need to adopt more structured procedures in assessing the market place and in responding, both through external activities as well as through internal optimization. An assumption was made that the market orientation concept was of relevance in addressing this need. A qualitative empirical investigation was conducted at a large professional service firm mainly o
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Schwarz, Colleen. "The extent to which personality traits predict service orientation." Honors in the Major Thesis, University of Central Florida, 1999. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/90.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Business Administration<br>Management
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Frimpong, Jacob. "Relative contribution of satisfaction dimensions to employee service orientation." Thesis, University of Strathclyde, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417974.

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Toumi, Mohamed Chérif. "Orientation universitaire et service public : cas de la Tunisie." Clermont-Ferrand 1, 1990. http://www.theses.fr/1990CLF10003.

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Stewart, Jennifer K. "An Investigation of an Intrapreneurial Orientation Among Employees in Service Organizations." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1259109608.

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Books on the topic "Service orientation"

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A, Wieder Michael, Smith Carol M, Brakhage Cynthia, and International Fire Service Training Association., eds. Fire service orientation & terminology. 3rd ed. Fire Protection Publications, Oklahoma State University, 1993.

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United States. Veterans Administration. Nursing Service, ed. Nursing service orientation: Program guide. Veterans Administration, Dept. of Medicine and Surgery, Nursing Service, 1987.

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Big Sandy Area Development District (Ky.) and United States. Administration on Aging., eds. Volunteer orientation handbook. Big Sandy ADD, 1995.

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Council, Braintree (England) District. Public service orientation: The action plan. The Council, 1987.

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Services, Alberta Alberta Social. Child welfare orientation. Alberta Social Services, 1987.

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Alle-Corliss, Lupe. Human service agencies: An orientation to fieldwork. Brooks/Cole Pub. Co., 1998.

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Clarke, Michael. The public service orientation: Developing the approach. Local Government Training Board, 1986.

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Clarke, Michael. The public service orientation and the citizen. Local Government Training Board, 1987.

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John, Stewart. The public service orientation: Issues and dilemmas. Blackwell, 1987.

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Clarke, Michael. The public service orientation and the citizen. Local Government Training Board, 1987.

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Book chapters on the topic "Service orientation"

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Furnham, Adrian. "Service orientation." In Head & Heart Management. Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1057/9780230598317_63.

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Furnham, Adrian. "Service orientation." In People Management in Turbulent Times. Palgrave Macmillan UK, 2009. http://dx.doi.org/10.1057/9780230239616_57.

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Almonte, Richard. "Customer Service Orientation." In A Practical Guide to Soft Skills. Routledge, 2021. http://dx.doi.org/10.4324/9781003212942-9.

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Guidotti, Tee L., Alex Forrest, Michel Lariviére, Zsuzsanna Kerekes, and Danielle Valcheff. "Orientation." In Health Risks and Fair Compensation in the Fire Service. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-23069-6_1.

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Darden, William R., and Barry J. Babin. "Service Orientation and Ancillary Service Perceptions." In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13254-9_81.

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Wilde, Erik. "Linked Data and Service Orientation." In Service-Oriented Computing. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17358-5_5.

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Rigby, Michael. "Consumer orientation and service quality." In Management for Child Health Services. Springer US, 1998. http://dx.doi.org/10.1007/978-1-4899-3144-3_4.

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van Moorsel, Aad. "On Best-Effort and Dependability, Service-Orientation and Panacea." In Service Availability. Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/11560333_8.

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Jayawardhena, Chanaka. "Customers’ Service Evaluation: Antecedent Effects of Employees’ Customer Orientation and Service Orientation Behaviors." In Proceedings of the 2009 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10864-3_117.

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Borangiu, Theodor, Andrei Silişteanu, Silviu Răileanu, and Iulia Voinescu. "Service Orientation of Environment Control Processes." In Lecture Notes in Business Information Processing. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56925-3_30.

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Conference papers on the topic "Service orientation"

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Yan, Dawei, Panlong Yang, Fei Shang, Nikolaos M. Freris, and Yubo Yan. "Anteumbler: Non-Invasive Antenna Orientation Error Measurement for WiFi APs." In 2024 IEEE/ACM 32nd International Symposium on Quality of Service (IWQoS). IEEE, 2024. http://dx.doi.org/10.1109/iwqos61813.2024.10682937.

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Wang, Yonggui, and Zhilin Yang. "Customer Asset Orientation: Antecedents and Consequences." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320589.

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Chen, Yinong, and W. T. Tsai. "Service-orientation in computing curriculum." In 2011 IEEE 6th International Symposium on Service Oriented System Engineering (SOSE). IEEE, 2011. http://dx.doi.org/10.1109/sose.2011.6139100.

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Chen, Hong-Mei. "Towards Service Engineering: Service Orientation and Business-IT Alignment." In 2008 41st Annual Hawaii International Conference on System Sciences. IEEE, 2008. http://dx.doi.org/10.1109/hicss.2008.462.

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Baraldo, Valentino, Alberto Zuccato, and Tullio Vardanega. "Reconciling Service Orientation with the Cloud." In 2015 IEEE Symposium on Service-Oriented System Engineering (SOSE). IEEE, 2015. http://dx.doi.org/10.1109/sose.2015.26.

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Chang, Mark, Jackson He, and Enrique Castro-Leon. "Service-Orientation in the Computing Infrastructure." In 2006 Second IEEE International Symposium on Service-Oriented System Engineering (SOSE'06). IEEE, 2006. http://dx.doi.org/10.1109/sose.2006.35.

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Kugele, Stefan, Philipp Obergfell, Manfred Broy, Oliver Creighton, Matthias Traub, and Wolfgang Hopfensitz. "On Service-Orientation for Automotive Software." In 2017 IEEE International Conference on Software Architecture (ICSA). IEEE, 2017. http://dx.doi.org/10.1109/icsa.2017.20.

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Xiaoyu, Wang, and Gabets Aleksandra. "Market Orientation, Logistical Synergistic Capability and Performance: 3PLs User Perspective." In 2018 15th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2018. http://dx.doi.org/10.1109/icsssm.2018.8465038.

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Bellur, U., and N. C. Narendra. "Towards service orientation in pervasive computing systems." In International Conference on Information Technology: Coding and Computing (ITCC'05) - Volume II. IEEE, 2005. http://dx.doi.org/10.1109/itcc.2005.280.

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Minhas, Arsalan, and Friedrich H. Vogt. "Using Service Orientation to Drive Business Processes." In 2005 Pakistan Section Multitopic Conference. IEEE, 2005. http://dx.doi.org/10.1109/inmic.2005.334411.

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Reports on the topic "Service orientation"

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Müller, Alex. Supporting the mpox response for people with diverse sexual orientation, gender identity and/or gender expression in contexts where their rights are restricted. Institute of Development Studies, 2025. https://doi.org/10.19088/sshap.2025.023.

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People with diverse sexual orientation, gender identity and/or gender expression (SOGIE) are a hard-to-reach population. This is because of restrictive legal frameworks, social exclusion, stigma and discrimination in service delivery. Because people with diverse SOGIE often avoid seeking healthcare at government health centres, mpox-related health services might not reach them. Contact tracing can be stymied by laws that criminalise same-sex behaviour. In contexts where sodomy laws are enforced and arrests are being made, listing same-sex partners can be akin to admitting to criminal behaviour
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Vakaliuk, Tetiana, Valerii Kontsedailo, Dmytro Antoniuk, Olha Korotun, Serhiy Semerikov, and Iryna Mintii. Using Game Dev Tycoon to Create Professional Soft Competencies for Future Engineers-Programmers. [б. в.], 2020. http://dx.doi.org/10.31812/123456789/4129.

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The article presents the possibilities of using game simulator Game Dev Tycoon to develop professional soft competencies for future engineer programmers in higher education. The choice of the term “gaming simulator” is substantiated, a generalization of this concept is given. The definition of such concepts as “game simulation” and “professional soft competencies” are given. Describes how in the process of passing game simulations students develop the professional soft competencies. Professional soft competencies include: the ability to work in a team; ability to cooperate; ability to problem-
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Chauhan, Priyanshi, and Ria Sinha. Bridging Perspectives: Innovative Finance Insights from India. Indian School Of Development Management, 2023. http://dx.doi.org/10.58178/2309.1026.

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This case study engages with the journey of Dhwani Rural Information Systems, a social enterprise that traces its earliest origins back to 2012. Founded by the duo of Sunandan Madan and Swapnil Aggarwal – engineers by training who met while studying for a postgraduate course at the Institute of Rural Management Anand (IRMA) – Dhwani since its inception has been trying to help a range of social sector organizations effectively integrate technology without disrupting the core ways in which these organizations work. Notably, it has been amongst one of the early enterprises in the sector which has
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Rao, Menaka, Shantanu Menon, and Kushagra Merchant. Dhwani Rural Information Systems: Bridgnig the Technological divide. Indian School Of Development Management, 2023. http://dx.doi.org/10.58178/2306.1025.

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This case study engages with the journey of Dhwani Rural Information Systems, a social enterprise that traces its earliest origins back to 2012. Founded by the duo of Sunandan Madan and Swapnil Aggarwal – engineers by training who met while studying for a postgraduate course at the Institute of Rural Management Anand (IRMA) – Dhwani since its inception has been trying to help a range of social sector organizations effectively integrate technology without disrupting the core ways in which these organizations work. Notably, it has been amongst one of the early enterprises in the sector which has
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Runyon, Amber, Gregor Schuurman, Brian Miller, Amy Symstad, and Amanda Hardy. Climate change scenario planning for resource stewardship at Wind Cave National Park: Climate change scenario planning summary. National Park Service, 2021. http://dx.doi.org/10.36967/nrr-2286672.

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This report explains scenario planning as a climate change adaptation tool in general, then describes how it was applied to Wind Cave National Park as the second part of a pilot project to dovetail climate change scenario planning with National Park Service (NPS) Resource Stewardship Strategy development. In the orientation phase, Park and regional NPS staff, other subject-matter experts, natural and cultural resource planners, and the climate change core team who led the scenario planning project identified priority resource management topics and associated climate sensitivities. Next, the cl
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Hollingsworth, Hilary, Debbie Wong, Elizabeth Cassity, Prue Anderson, and Jessica Thompson. Teacher Development Multi-Year Study Series. Evaluation of Australia’s investment in teacher development in Lao PDR: Interim report 1. Australian Council for Educational Research, 2022. http://dx.doi.org/10.37517/978-1-74286-674-1.

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The Government of Lao People’s Democratic Republic (Lao PDR) is undertaking significant primary education reforms, supported by the Australian Government's Department of Foreign Affairs and Trade (DFAT) through its flagship Basic Education Quality and Access in Laos program (BEQUAL). The Australian Government has commissioned a study to investigate how the BEQUAL program is making a difference to improving teaching quality and student learning outcomes. This research is part of a multi-year study series undertaken by DFAT's Education Analytics Service to investigate teacher and learning develo
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Karki, S., P. Kandel, K. Aryal, and N. Chettri. Regional Orientation Training on Ecosystem Services Assessment; 19-23 December 2016, Udayapur, Nepal, Proceedings 2017/3. International Centre for Integrated Mountain Development (ICIMOD), 2017. http://dx.doi.org/10.53055/icimod.850.

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Zanoni, Wladimir, Hugo Hernández, José Gomez, and Judith Brito. Unequal Access?: Gender and Sexual Orientation in Ecuador's Rental Market. Inter-American Development Bank, 2024. https://doi.org/10.18235/0013309.

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This paper investigates housing discrimination in Ecuadors rental market against women- led and gay male and lesbian (WGL) families, compared to male-led and heterosexual families. Discrimination in housing markets is a critical quality-of-life issue because it exacerbates social disparities by limiting access to safe neighborhoods, quality services, and economic opportunities for marginalized groups. Using an artifactual field experiment with real estate agents (REAs) in Ecuador, we examine whether discrimination varies by the gender of REAs and explore the underlying mechanisms driving this
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Bailur, Savita, Estefanía Calderón, María Gabriela Coloma, and Emrys Schoemaker. Migrants, Identification, and Services in Chile, Ecuador, and Peru: Experiences and Stories. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005131.

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Conflict and poverty have forced millions of people in Latin America and the Caribbean to leave their homes and migrate to other countries without legal protection. This study identifies the challenges faced by migrants in Chile, Ecuador, and Peru in their attempt to access basic services and other benefits that, in many cases, require them to have specific documentation, including legally recognized identity credentials. A qualitative approach is applied using interviews to document the experiences of 16 migrants and refugees with different characteristics, such as age, gender, sexual orienta
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TANG, Denise Tse-Shang, Stefanie TENG, Celine TAN, Bonnie LAM, and Christina YUAN. Building inclusive workplaces for lesbians and bisexual women in Hong Kong’s financial services industry. Centre for Cultural Research and Development, Lingnan University, 2021. http://dx.doi.org/10.14793/ccrd2021001.

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Workplace inclusion is a core component of corporate social responsibility (CSR) in Hong Kong. Workplace inclusion points to the need for employers to recognize diversity among employees, to acknowledge their contributions to the work environment and to raise professional standards for the work force. Diversity within a workplace indicates inclusion of persons with different backgrounds as in racial, ethnic, sex, health status, sexual orientation and gender identity. Women are already less represented at senior levels across various business sectors in Hong Kong. Lesbians and bisexual women fa
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