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Dissertations / Theses on the topic 'Service orientation'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emp

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2

Ito, Seigo, and Nobuo Kawaguchi. "Orientation-Location Estimation And Orientation-Location Based Service Using Wireless LAN." INTELLIGENT MEDIA INTEGRATION NAGOYA UNIVERSITY / COE, 2005. http://hdl.handle.net/2237/10454.

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3

Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.

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This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established sc

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4

Zhang, Zhuopeng. "An ontology-based reengineering methodology for service orientation." Thesis, De Montfort University, 2009. http://hdl.handle.net/2086/2408.

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The “Software as a Service” model in service-oriented computing allows loosely coupled software components to be designed and integrated with other software systems. Web services, together with service-oriented architectures, are promising integration technology to facilitate legacy system Webification. However, since most components in a legacy system were not designed and developed as services, the current software systems need to be converted into a set of loosely coupled services. Therefore, a service-oriented software reengineering process is essential for legacy systems to survive in the

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5

Layland, Peter John. "Public service orientation in housing : theory v reality." Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.314003.

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6

ASZTALOS, RICHARD, and MATHIAS GIERTZ. "Market Orientation in Professional Service Firms : A Framework for Market Oriented Practices." Thesis, KTH, Industriell marknadsföring, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-153775.

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This report combines theoretical and empirical findings to create a holistic framework for market oriented practices within professional service firms. Changes in the business environment of technology consultancy firms, has developed a need to adopt more structured procedures in assessing the market place and in responding, both through external activities as well as through internal optimization. An assumption was made that the market orientation concept was of relevance in addressing this need. A qualitative empirical investigation was conducted at a large professional service firm mainly o

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7

Schwarz, Colleen. "The extent to which personality traits predict service orientation." Honors in the Major Thesis, University of Central Florida, 1999. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/90.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Business Administration<br>Management

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8

Frimpong, Jacob. "Relative contribution of satisfaction dimensions to employee service orientation." Thesis, University of Strathclyde, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417974.

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9

Toumi, Mohamed Chérif. "Orientation universitaire et service public : cas de la Tunisie." Clermont-Ferrand 1, 1990. http://www.theses.fr/1990CLF10003.

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10

Stewart, Jennifer K. "An Investigation of an Intrapreneurial Orientation Among Employees in Service Organizations." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1259109608.

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11

McGrath, Gary Edward. "Internal market orientation as an antecedent to industrial service quality." NSUWorks, 2009. http://nsuworks.nova.edu/hsbe_etd/75.

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Investigating internal employee behaviors that influence firm results is an area of on-going interest to both academics and practitioners. This study combined the two recently developed constructs of internal market orientation and industrial service quality to investigate their relationship. The integration of the business outcomes of overall service quality, customer satisfaction, and commitment to the relationship were included to add practical application to study. Additionally, the moderator length of relationship between service provider and customer was included to examine its influence

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12

Long, L. C. B. "Is the service industry internal marketing concept congruent with the management process of delivering primary health care services in the United Kingdom?" Thesis, University of Oxford, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389787.

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13

Caruana, Albert. "The excellence-market orientation link : some consequences for service firms." Thesis, Brunel University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.239019.

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14

Blansett, Karen D. (Karen Day). "Prediction of the Job Performance of Restaurant Workers Using a Service Orientation Measure." Thesis, University of North Texas, 1990. https://digital.library.unt.edu/ark:/67531/metadc501115/.

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Service orientation has been suggested to be a work-related behavioral trait that contributes toward overall job performance in certain occupations. Therefore, the Batrus Hollweg Service Questionnaire (SQ), a personality inventory, was hypothesized to predict performance in a sample (N=55) of fast-food restaurant workers whose jobs were primarily composed of service-related elements. A performance evaluation form was created for use as the criterion measure. An alternative scoring system for the SQ was developed, and showed it to be significantly correlated with the criterion. The potential fo

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Elzie, Catherine M. "Social work, religion and sexual orientation a discourse analysis /." abstract and full text PDF (free order & download UNR users only), 2008. http://0-gateway.proquest.com.innopac.library.unr.edu/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1453586.

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Alsini, Ibrahim. "The antecedents of employee service quality in the hospitality industry : service orientation and organisational justice perspectives." Thesis, University of Surrey, 2011. http://epubs.surrey.ac.uk/749320/.

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This study investigated the antecedents of employee service quality in the hotel industry by focusing on variables that were believed to be its direct and indirect antecedents. The conceptual model developed in this study suggested that organisational service orientation (OSO), organisational justice (OJ), and the individual service orientation (ISO) of customer-contact employees influence employee service quality (ESQ) through employee attitudes towards their work (job satisfaction (JS) and affective organisational commitment (AOC)) and employee behaviours at work (in-role behaviour (IRB) and

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Dusek, Gary A. "COMPARATIVE ANALYSIS OF SERVICE ORIENTATION AND SERVICE CLIMATE IN THE UNITED STATES AND RUSSIAN HOTEL INDUSTRIES." NSUWorks, 2014. http://nsuworks.nova.edu/hsbe_etd/28.

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The purpose of this study is to evaluate individual hotel employee perceptions of their service orientation and the support they receive from co-workers and their employer to discover the impact of these perceptions on the employee's feelings of their job satisfaction, commitment to their organization, their intention to leave their organization and intention to leave their industry. A comparative analysis of results from the United States and Russia reveals differences in these relations in the two countries. Analysis using Partial Least Squares Path Modeling for developing a measurement mode

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Prasongsukarn, Kriengsin Marketing Australian School of Business UNSW. "The impact of cultural value orientation on customer perceptions of post-recovery service satisfaction in an Eastern context." Awarded by:University of New South Wales. Marketing, 2005. http://handle.unsw.edu.au/1959.4/20837.

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It is now well recognised that an effective service recovery program is an essential part of firms??? service quality programs and critical to generating customer satisfaction and loyalty. A number of studies have investigated the impact of service recovery efforts (compensation, speed of response, etc.) on post-recovery satisfaction, mostly in Western countries. However, despite the importance of global markets, very few have examined how Eastern consumers react to service recovery efforts. Furthermore, none have examined the impact of cultural value orientation (cultural values measured at t

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19

Xu, Zihan. "Information Requirements and Management for Service Based Business Model : A Case Study to assess OEMs’ service orientation." Thesis, KTH, Industriell produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-160893.

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Idag står tillverkningsindustrin ”original equipment manufacturers (OEM )” inför stora utmaningar i sin strävan efter en hållbar tillväxt. Å ena sidan, den förväntade bristen på naturresurser tvingar tillverkarna att bevara resurser i sin leverantörskedja. Å andra sidan tvingar växande tekniker, förändringar av marknadsförhållandena och kundpreferenser, samt högre konkurrens, tillverkarna att söka efter innovativa affärsmetoder för att differentiera sig från sina konkurrenter. Tjänstebaserad affärsmodell är en affärslösning på framväxt som innehåller miljövärden eftersom den möjliggör återvinn

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Romlin, Fredriksson Carl, and Alexander Telander. "The Service Orientation Process at an Operative Level : - A way to start charging for services in the manufacturing industry." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-37505.

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The Western world manufacturing industry is facing a tough global market today. The production is moved to developing countries, where the production costs are much lower. Big manufacturing companies like VOLVO, SKF and ABB are all following this trend. The tradition in the manufacturing industry is to produce and sell a product, where the best scenario is to never see it again. This tradition is starting to change and the focus of revenue from the whole product life cycle has increased during the last decades. When utilities the whole life cycle with different services the revenue increases d

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De, Jager J. W. "Internal marketing strategy: focusing on staff orientation in health care in South Africa." Acta Commercii, 2008. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000401.

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Low job satisfaction is a major cause of high turnover among health care providers (Krueger, Brazil,Lohfeld, Edward, Lewis & Tjam, 2002; Costello, 2001 and Nobile & McCormick, 2008). Job satisfaction that affects the quality of service and organisational commitment may be a contributing factor in the shortage of health care providers. These observations led to an increased interest in assessing job satisfaction levels among health care providers.

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22

Graf, Albert. "Customer orientation in service industries : consequences for customer value, leadership and HRM /." [S.l. : s.n.], 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015616019&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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23

Awad, Tamer A. "A comprehensive approach to market orientation in the UK financial service sector." Thesis, Southampton Solent University, 2003. http://ssudl.solent.ac.uk/616/.

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The last decade has witnessed a growing interest in the field of service marketing and in the financial services sector in particular. During that period, there have been many changes in the organisation of the financial services industry in the UK. Competition within the financial services industry has become a battleground for consumers' financial services expenditure. In order to survive, companies need to implement successful positioning strategies. In this context, market orientation has received considerable attention from practitioners as well as academics. This thesis examines empirica

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24

Tschida, Markus H. "The impact of market orientation on the performance of professional service firms." Thesis, University of East Anglia, 2010. https://ueaeprints.uea.ac.uk/10589/.

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Market orientation theory is an integral and well established part of international marketing literature. The basic notion is that market oriented companies outperform organisations with a lower market orientation. Although many scholars agree with this concept and have provided empirical evidence to support it, there still remain a number of question marks regarding the implementation of market orientation, its impact and conceptualisation in a professional service firm environment, and its interrelations with knowledge management. A mixed method approach, characterised by a sequential explan

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25

Innis, Daniel E. "Customer service, repurchase intentions, market orientation and firm performance in the channel." The Ohio State University, 1991. http://rave.ohiolink.edu/etdc/view?acc_num=osu1269524538.

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26

Tsitsos, William. "The Interaction of Race & Theological Orientation in Congregational Social Service Provision." Diss., The University of Arizona, 2007. http://hdl.handle.net/10150/194984.

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This project continues the tradition of scholarly attention to the social service activities of African-American religious organizations. Analysis of data from the 1998 National Congregations Study reveals that African-American congregations are not more or less likely to support social services in general. They are, however, more likely to support certain types of programs. Specifically, these are programs in the areas of substance abuse, mentoring/tutoring, and non-religious education. Further analysis of NCS indicates that, among African-American congregations, theological conservatism

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27

Ray, Subrata. "The Impact of job characteristics in motivating customer orientation of service personnel." Thesis, University of North Bengal, 2011. http://hdl.handle.net/123456789/1122.

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28

Naude, L. "Connecting the I to the we : using interactive reflection during service learning reflection during service learning." Journal for New Generation Sciences, Vol 9, Issue 2: Central University of Technology, Free State, Bloemfontein, 2011. http://hdl.handle.net/11462/589.

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Published Article<br>The value of interactive reflective activities in the development of a universal orientation among service-learning students is explored. Psychology students participated in a service-learning module that incorporated various reflective activities. The hypothesis that exposure to reflective activities would result in change with regard to students' universal orientation, was confirmed. The most significant changes were seen in students who were involved in interactive reflective activities. These results support the value of dialogue and group interaction in students' deve

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29

Gentile, Patrizia. "Searching for "Miss Civil Service" and "Mr. Civil Service"; gender anxiety, beauty contests and fruit machines in the Canadian civil service, 1950-1973." Ottawa, 1996.

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30

Kohlborn, Thomas. "A consolidated approach for service analysis." Thesis, Westfalische-Wilhelms Universitat Munster, 2008. https://eprints.qut.edu.au/13682/1/04032008_Kohlborn_AConsolidatedApproachForServiceAnalysis.pdf.

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Dynamic market conditions and changes in customer demand are the major reasons why companies adapt the concepts behind service-orientation. Service-orientation on the business level enables organisations to expose and offer certain operations as business services to their business partners to facilitate on-demand collaboration opportunities. To support the responsiveness and agility of such an on-demand organisation, service-orientation on the technical level fosters the utilisation of software services. These software services encapsulate and expose application functionalities that can be reu

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King, Delores Cauthorne. "Leadership Competency, Service Time, and Gender Orientation: A Comparative Study of CPA Leaders." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2051.

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Working in environments that could be described as task-oriented, certified public accountants (CPAs) are generally considered to be leaders. In 2015, within the United States, fewer than 30% of CPAs were women. Based on the theoretical framework of Eagly and Karau's role congruity theory and Bandura's social learning theory, this survey study sought to understand the relationship between self-rated leadership competency, service time, and gender orientation of female CPAs in leadership positions for 5 years or more, compared to men working in similar positions. A sample of 92 CPAs (46 women,

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Bertilsson, Maria, and Michael Ho. "How may I help you? : a study of salespoeple behavior influencing customer satisfaction of service." Thesis, Kristianstad University, School of Health and Society, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-6686.

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<p>Through the years customer orientation is an area of marketing that has received much attention. One of the key aspects of customer orientation is the “ability of the salespeople to help their customers”. There has been research on how salesperson’s behavior influences customer orientation. However, previous research has been conducted on the business unit level. At the moment there is no research done on how a salesperson’s individual behavior affects a company’s overall customer orientation. Therefore, this dissertation will try to fill the research gap on how salesperson’s individual beh

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Fourré, Benoît. "Intégration multisensorielle au service du contrôle postural et de l'orientation spatiale." Paris 11, 2010. http://www.theses.fr/2010PA113001.

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L'objectif de cette thèse était d'étudier le rôle des modes préférentiels de référentiation spatiale et d'intégration multisensorielle comme facteur explicatif des temps d'adaptation, variables d'un individu à l'autre, aux verres multifocaux. La rotation des référentiels visuels et proprioceptifs par rapport à la gravité se traduit par un couplage des oscillations posturales vis-à-vis de la perturbation induite. Nous montrons que le couplage visuel est exacerbé chez certains sujets lorsqu'ils s'écartent de la direction de l'équilibre spontané. Cet effet est observé malgré le renforcement du co

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Antonides, Bradley J. "LOOKING “UPSTREAM”: THE ROLE OF BASIC PSYCHOLOGICAL NEEDS SATISFACTION IN SERVICE MEMBERS’ FUTURE ORIENTATION." VCU Scholars Compass, 2015. http://scholarscompass.vcu.edu/etd/3949.

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OBJECTIVE: This study explores psychological experiences that may influence service members’ self-concepts and future orientations. As stable, optimistic, future orientations have been associated with resilience to psychological distress and suicidality (Johnson, et al., 2011), it is worthwhile to explore how service members’ attitudes toward the future might be shaped in the context of intrapersonal and interpersonal experiences. METHOD: Data were collected from service members of the Virginia National Guard (N = 192) and included a Transportation unit, an Engineer unit, an Infantry unit and

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Mohamad, Mahadzirah. "A study of market orientation in the UK hotel industry : the consequences of satisfying service employees." Thesis, University of Exeter, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.244416.

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Yin, Wang. "Probing of Consumer Orientation Based On Service-Dominant Logic : By Empirical Study of Cosmetics Companies." Thesis, Karlstad University, Division for Business and Economics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-5580.

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<p>With marketing concept being maturely developed, many firms are encouraged being customer-oriented. However, as firms pursue advanced technology development which is in order to meet customers’ various needs and being competitive, the furious competition of products innovation and development is raising which leads to time and people consuming blindly for firms, and the space of being competitive is condensed. In such case, a new logic is advocated which is to ask firms to lay down the separated line with consumers, and start to consider about interaction with consumers and other value netw

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Liu, Feng S. "Raising the degree of service-orientation of a SOA-based software system a case study." Thesis, Monterey, California : Naval Postgraduate School, 2009. http://edocs.nps.edu/npspubs/scholarly/theses/2009/Dec/09Dec%5FLiu_Feng.pdf.

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Thesis (M.S. in Software Engineering)--Naval Postgraduate School, December 2009.<br>Thesis Advisor(s): Shing, Man-Tak; Michael, Bret. "December 2009." Description based on title screen as viewed on January 26, 2010. Author(s) subject terms: SOA, web services, open architecture, command and control, sensor management. Includes bibliographical references (p. 76-78). Also available in print.

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Caemmerer, Barbara. "The management of customer feedback in the development of service orientation in the public sector." Thesis, University of Strathclyde, 2006. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23784.

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This thesis explores how service orientation can be developed in public sector settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to ameliorate services. However, little research has been conducted to understand how public management can achieve this objective. The research involved a literature review on service orientation, customer feedback in services and public sector management. The fieldwork which was undertaken at Scottish Enterpr

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Tian, Xiuzhu. "Entrepreneurial marketing and technology orientation : a case-based study of the UK energy service industry." Thesis, University of Birmingham, 2018. http://etheses.bham.ac.uk//id/eprint/8586/.

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The aim of this PhD research is to address the role of Technology Orientation (TO) and Entrepreneurial Marketing (EM) in new firms within the energy service industry. It mainly focuses on how Entrepreneurial Orientation (EO), Market Orientation (MO) and TO (inclusive of digitally enhanced marketing activities) contribute towards young firms' EM performance. The Technology Entrepreneurship Marketing and Performance (TEMP) model is conceptualised and developed using extant theory and mixed qualitative methodologies including semi-structured interviews and observational web-based research. Findin

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Tshirado, Nkhumbudzeni Maskew. "Information orientation of a public organisation : a qualitative case study of the information orientation in the Department of International Relations and Cooperation." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80348.

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Thesis (MPhil)--Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: In the New Information Economy, government institutions must reorganise themselves to leverage their resources for sustainable growth and to compete in the global market place. According to some authors, successful organisations tend to be those that rely on their ability to innovate, use information constructively and leverage employee competencies to create sustainable growth rather than focusing on buildings and machines. In this research, the effective use of an Information Orientation Strategy for the improvement of

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Guan, Hao. "Un cadre de conception pour les PSS basé sur l'ingénierie simultanée tridimensionnelle." Thesis, Bordeaux, 2019. http://www.theses.fr/2019BORD0173/document.

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Au cours des deux dernières décennies, l'économie industrielle a fait un pas dans l'économiedes services. De nombreuses illustrations témoignent de cette évolution comme le montrent lesnouveaux modèles d’affaires mis en oeuvre par les industriels. Ceux ci sont de plus en plusnombreux à passer de la logique traditionnelle axée sur la vente de s produits à la lo gique« servicielle » qui se focalise sur les effets utiles et la performance d’usage de la solution par lesparties prenantes . Dans ce contexte, les systèmes produits services (PSS) sont considérés commel’ une des mises en oeuvre possibl

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AUNAC, BAUCULAT MARIE-CHRISTINE. "A propos de 30 cas d'adenomes parathyroidiens observes dans un service de medecine interne et dans un service de chirurgie a orientation urologique." Clermont-Ferrand 1, 1989. http://www.theses.fr/1989CLF13022.

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Beaumont-Kerridge, John. "Market orientation and service quality of public sector sport and recreation providers : a case study approach." Thesis, Middlesex University, 2001. http://eprints.mdx.ac.uk/7178/.

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This study examines market orientation and service quality constructs within the public sector sport and recreation providers in the U.K. A preliminary review of the literature regarding marketing as a concept, its implementation and the constructs of service quality concludes that two models measure the constructs of market orientation and service quality adequately. These are the Kohli and Jaworski (1990) market orientation model and the Cronin and Taylor (1992; 1994) service quality measure. The market orientation model has been effectively linked to performance in other studies. Related st

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Sung, Yu-Ting, and 宋昱廷. "The Effect of Customer Orientation through Service Orientation and Service Capability on Performance in Small and Median Service Industry." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/a936vf.

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碩士<br>國立臺北科技大學<br>商業自動化與管理研究所<br>96<br>Many service industries in Taiwan are small and median industries which have small scale, short lifetime, poor managerial ability and experience. The revolution and innovation of business management are already imperative to face new environmental changes and industrial competition. There is possibility of intervening variables in partial researches about customer orientation and performance. There are few researches which combine customer orientation with core capabilities, and fewer which connect relative service variables. Hence the research structure

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Sembhi, Rakinder. "Capabilities Enabling Product Orientation and Service Orientation: A Study of Canadian Software Firms." Thesis, 2010. http://hdl.handle.net/10012/5442.

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This thesis identifies the unique capabilities that characterise product-oriented vs. service-oriented firms in the software industry. Firms in the software industry have very different business models from other industries. Some firms rely entirely on earning revenue from services provided on an hourly basis, while others build and sell software once and earn revenue from it for years to come. There are even successful firms in the industry with a variety of revenue sources and models resulting from planned or unplanned transitions across orientations. The unique characteristics of this indus

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Chang, Yi-Hsuan, and 張逸萱. "Effects of entrepreneurial orientation and market orientation on service innovation and organizational performance -a case of catering service industry." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/u6nrt3.

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碩士<br>世新大學<br>企業管理研究所(含碩專班)<br>102<br>Enterprises have been affected by rapid fluctuations on market conditions and customer demand. Nowadays, enterprises are facing urgent matter, which is to decide the direction of strategic planning. Furthermore, strategic implementation is the key factor to business operations and profitability. Therefore, through conducting a research on the relationship between entrepreneurial orientation, market orientation, and service innovation, this paper discusses the performance of innovation in several catering businesses and elaborates how this innovation affect

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Lun, Jiang Li, and 蔣禮倫. "Service Failure and Service Recovery in Hairdressing Service-Orientation with the Customer Experience Management." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/51423928998557887460.

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碩士<br>大葉大學<br>人力資源暨公共關係學系碩士在職專班<br>96<br>Rcently，hairdressing service has been the most popular industry because of better customer experience，3C communication technology and fashion approach . All of them care about brand images and service quality to reduce the service failure to provide the best service quality and relationship between service pro-vider and customer whatever small hairdressing studio or chain system. Customer experience，interaction processes and development of service process are the three elements in researching service failure. “ SSIT ” (Subjective Sequential Incidents Te

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Yu-Wei, Chen, and 陳玉薇. "A Study on the Relationship between Service Orientation、Internal Market Orientation、Trust and Service Performance–A Example of Medical Service Industry in Kaohsiung City." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/06159986560688626874.

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碩士<br>國立高雄應用科技大學<br>人力資源發展系<br>97<br>The study aims at investigating the relationship among service orientation, internal market orientation, trust and service performance. According to the surveying questionnaires of 200 Medical service industry employees in Kaohsiung, eventually 129 valid questionnaires were returned and with a 64.5% return rate. To analyze the results, data processing to descriptive statistics analysis, one way ANOVA, reliability analysis and factor analysis, Pearson, and regression analysis. The main findings of this study are summarized as follows: 1、Service orientation h

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Lundström, Johan. "Using Service-Orientation and ESB to Leverage Integration for Increased Flexibility." Thesis, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-50983.

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With businesses’ and organizations’ steadily growing dependence on IT, the infrastructure of Information Systems has become a lot more complex. Reasons such as company mergers and continuously changing markets have made system integration an increasingly important factor for companies today. This was the background for the following study which sought to solve a company’s system integration problem through the use of a more modern, service-oriented approach. A need for systems to communicate and exchange information in a more reliable and efficient manner had yielded demands for an improved in

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TSAI, WAN-CHANG, and 蔡萬璋. "Using Service Experiments on Reality Orientation Therapy to Improve Orientation Sense in Elders with Dementia." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/svhh7f.

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碩士<br>國立雲林科技大學<br>工業設計系<br>107<br>Taiwan is now rapidly entering into a super-aged society. Beginning in 1993, the proportion of the total population occupied by the elderly exceeded 7 %, which already made it an aging society. In 2018 this proportion already exceeded 14%, making it an aged society. Dementia, which usually accompanies aging, is primarily the decline of cognitive functions and the faculties of memory. Beginning with the patient’s short term memory, their orientation of three areas (time, place, people) will gradually decline. This happens according to the patient's condition an

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