Academic literature on the topic 'Service Oriented e-Governance'
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Journal articles on the topic "Service Oriented e-Governance"
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Krushna Das, Rama, Manas Ranjan Patra, and Sujata Patnaik. "SOeGov : A Service Oriented E-Governance Approach for Effective Service Delivery." International Journal of Information Technology Convergence and Services 4, no. 3 (2014): 1–20. http://dx.doi.org/10.5121/ijitcs.2014.4301.
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Das, Rama Krushna, and Manas Ranjan Patra. "A Service Oriented Design Approach for E-Governance Systems." International Journal of Information Technology Convergence and Services 3, no. 3 (2013): 1–11. http://dx.doi.org/10.5121/ijitcs.2013.3301.
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Yu, Hui-Fun, Kuo-Yan Wang, and Chun-Ying Shen. "Customer-Oriented Public Service in Township Administration: Enabling Quick Response." Lex localis - Journal of Local Self-Government 8, no. 4 (2010): 343–51. http://dx.doi.org/10.4335/8.4.343-351(2010).
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The quality reliability and maintenance of a street lighting system are highly related to society, which reflect the administrative performance of a local government. However, the existing published studies seldom discuss the specific civil customer-oriented street lighting system, which is the key factor of both the local administration performance indicators and resident’s satisfaction. This study proposes a management conclusion based on an empirical electronic street lighting system (ESLS) and the 280 resident questionnaire surveys in Taiwan. The implication of the existing perspective on management concept is that electronic governance (e-governance) systems emerging in Eastern Europe are going to meet the needs of local governments in terms of the experience level of townships that practice e-governance in Taiwan.
 
 KEYWORDS: • electronic governance • e-governance • quick response • township office management • new public management • NPM
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Ayoubi, Shinwari and Khan. "An Event-Driven Service Oriented Architecture Approach for E-Governance Systems." Kardan Journal of Engineering and Technology 1, no. 1 (2019): 1–10. https://doi.org/10.31841/KJET.2021.1.
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The use of Information and Communication Technology (ICT) in industries have brought a significant increase in productivity and reliability of the systems, especially in Electronic-Governance. Meanwhile, the governmental organizations try to automate and accelerate the services for the citizens using ICT. The Event-Driven architecture has brought new essences of service automation empowered by Complex Event Processing (CEP) engines. In this architectural design approach, we proposed a novel Event-Driven architecture supported by integrated service bus to provide diverse system integration for the heterogeneous data of multiple types of organizations. The system is automated using CEP engine which is taking the data from different modules for analysis. The architecture evaluation shows that our model is comprised of the characteristics needed for a noble architectural model.
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Bokhari, Syed Asad Abbas, and Seunghwan Myeong. "Artificial Intelligence-Based Technological-Oriented Knowledge Management, Innovation, and E-Service Delivery in Smart Cities: Moderating Role of E-Governance." Applied Sciences 12, no. 17 (2022): 8732. http://dx.doi.org/10.3390/app12178732.
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The fundamental goal of this research is to investigate the quantitative relationship between technology-oriented knowledge management, innovation, e-governance, and smart city performance using knowledge management-based service science theory and diffusion of innovation theory. Previous research has found a connection between knowledge management, innovation, e-governance, and e-service delivery. We believe these are not only direct connections but also contextual and interactive relationships, so we explored the significance of innovation as a mediator between knowledge management and e-service delivery. Furthermore, we investigated the moderating impact of e-governance on the relationship between innovation and e-service delivery. A survey questionnaire was administered to the population of public officers, entrepreneurs, and citizens, from metropolitan cities for data sampling, and SPSS was applied to analyze data of 569 participants collected from South Korea, Pakistan, Japan, and Bangladesh. We discovered from the analysis that the direct relationships are contextual because innovation mediates the relationship between knowledge management and e-service delivery, and e-governance plays a moderating role in the relationship between innovation and e-service delivery. Based on the outcomes from quantitative analysis, all our proposed hypotheses in this study were supported significantly.
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Rafa, Siti, Irvan Arif Kurniawan, and Muhammad Ibrahim Rantau. "Implementasi Prinsip Good Governance Dalam Pelayanan E-Ktp Dan Kartu Keluarga Di Kecamatan Benda Kota Tangerang." Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah 4, no. 3 (2022): 95–102. http://dx.doi.org/10.15575/jbpd.v4i3.20997.
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The purpose of this research is to know the implementation of the principles of good governance in the service of E-KTP and Family Cards in Benda District, Tangerang City, Benda District in the E-KTP and Family Card services. To obtain data in this study, the method used is a qualitative research method. The data collection techniques are observation, interviews and documentation. The results of this study indicate that the Implementation of Good Governance Principles in E-KTP and Family Card Services in Benda District, Tangerang City has not gone well, there are still some things that are still not appropriate, such as the existence of services that prioritize people who have positions and kinship , as well as service employees who still serve with unfriendly looks. The results of this study found that the implementation of the principle of Good Governance in the E-KTP and Family Card services was not in accordance with the principles of Good Governance because there was still injustice in providing services by prioritizing one's position and when performing services if people who had families working there the service would be faster. , but behind that there are several principles of Good Governance that have been in accordance with such as Participation, Rule of Law, Transparency, Responsiveness, Consensus Oriented, Effectiveness and Efficient, Accountability, Strategic Vision.
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T., G. VASISTA. "SAAS BASED E-COURT APPLICATIONS IN EGOVERNANCE IN INDIA." International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT) 09, sep (2018): 01–17. https://doi.org/10.5121/ijmpict.2018.9301.
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Delays in court procedures are observed as potential source of problems to much arbitration and settlements of legal cases now days in India. Corrupt officials and greedy lawyers may instead of speeding up, actually can cause administrative delays in which they have no effect on outcomes but transfer apparent responsibility for decision from elected political officials to agencies or courts. So reformation in administrative procedure in the form of promoting e-government can provide a net benefit to citizens. Developing countries usually face problem of having insufficient infrastructure in fulfilling the needs of providing citizen centric or user centric e-services in various domains such as Judiciary Administration. SaaS based Cloud computing model has a potential to offer solutions in the form of automated useroriented legal case management system while addressing the capital expenditure and it’s Return on Investment. It provides service oriented access to end users without compromising on security. It reduces total cost of ownership, facilitates easy deployment and maintenance services by standardizing services and increases end user satisfaction levels. When properly applied to the development of E-Governance Applications, SaaS based Cloud computing architecture models can transform the nation into an Information Society. This paper attempts (i) to highlight the issue of delay happening in the judicial administration process most importantly at the operational level, (ii) mitigating the problems of delay in terms of bringing administration reforms through adopting e-governance applications such as automated legal case management system by using SaaS based Cloud computing e-Governance Portals.
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Schopf, James C. "The Governance Effects of Korea's Leading E-Government Websites." Journal of Cases on Information Technology 19, no. 2 (2017): 1–16. http://dx.doi.org/10.4018/jcit.2017040101.
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While abundant research has demonstrated that E-government reduces corruption and improves bureaucratic productivity, few studies have isolated the distinct effects of different types of E-government programs on rates of corruption and different measures of bureaucratic performance. This paper employs regression analysis to examine the governance effects of a wide range of innovative, Korean E-government websites, rated by the UN as the world's best from 2010 to 2014. Whereas business oriented E-government programs most greatly improved regulatory quality, citizen service oriented E-government most strongly affected government effectiveness. The Korean government E-tax program was most effective at combating the severe developmental obstacles of corruption and bribery. Nations pursuing development would best be served, therefore, by adopting the particular e-government program which best addresses their most pressing governance need.
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Stamati, Teta, and Athanasios Karantjias. "Inter-Sector Practices Reform for e-Government Integration Efficacy." Journal of Cases on Information Technology 13, no. 3 (2011): 62–83. http://dx.doi.org/10.4018/jcit.2011070104.
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Electronic services have become a critical force in service oriented economies introducing new paradigms like connected governance, ubiquitous and ambient public services, knowledge-based administration, and participatory budgeting. The success of e-Government integration requires the modernization of current governmental processes and services under three different perspectives, namely governmental business processes reengineering, legal framework reformation and technical solution effectiveness. The study proposes a knowledge guide for approaching, analyzing and defining government-wide architectural practices when building large scale enterprise governmental frameworks. A set of fundamental design and implementation principles are specified for increasing government organizations’ agility and ensuring that end-users perceive the quality of the provided services.
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Sukatmi, Sukatmi, and Afriyanto Afriyanto. "IMPLEMENTASI E-GOVERNMENT BERBASIS SERVICE ORIENTED ARCHITECTURE (SOA) PADA KANTOR KECAMATAN NATAR LAMPUNG SELATAN." Jurnal Informasi dan Komputer 7, no. 1 (2019): 75–82. http://dx.doi.org/10.35959/jik.v7i1.126.
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E-government is short for from plan to implement the electronic the government .E-government is one of form or model of a system of government based on the power of digital technology, in which all in administrative work, the service for people, supervision and control section of the source of its power belonging to an organization concerned, financial, of taxes had not yet, levies which may be collected, white collar workers and rontje participated in this festival was brought under control in one system. E-government an outgrowth new as in order an increase of services the public allowing them to the main effort to lower the utilization of technology information and communication so that public services to village heads to be more transparent, accountable, effective and efficient. Offices of head of subdistricts natar is one of government institutions that is in south sample is taken at Lampung the Lampung provincial .As an institution of governance which had been has a duty and the obligation of serving the needs of the people is required to be able to always improve the quality of these services .
 One of the efforts to do is build e-government. through community service hence the need to do research in order to produce a e-government based Service Oriented Architecture (SOA) to the district office Natar Lampung South. Method of development systems used is Extreme Programming with the design of the Unified Modeling Gig Language (UML) and using the alchemy of PHP programming language, CSS and java. programing
 The end result of this research is e-government program having many access facilities for the office Natar Lampung South, so the society should not do went directly to the office in the search information and some services that needed.
Dissertations / Theses on the topic "Service Oriented e-Governance"
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Principini, Gianluca. "Data Mesh: decentralizzare l'ownership dei dati mantenendo una governance centralizzata attraverso l'adozione di standard di processo e di interoperabilità." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2021.
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Nel corso degli ultimi due decenni i progressi delle tecnologie cloud hanno consentito alle imprese di poter puntare su nuovi paradigmi implementativi per le Data Platform. Tuttavia, questi sono caratterizzati da centralizzazione e monoliticità, stretto accoppiamento tra gli stage di pipeline e da un'ownership dei dati centralizzata in team di data engineers altamente specializzati, ma lontani dal dominio. Queste caratteristiche, con l'aumentare delle sorgenti e dei consumatori dei dati, evidenziano un collo di bottiglia che rischia di pregiudicare la buona riuscita di progetti che spesso comportano grossi investimenti. Problemi simili sono stati affrontati dall'ingegneria del software con l'adozione del Domain Driven Design, con il passaggio da architetture monolitiche ad architetture orientate ai servizi e sistemi basati su microservizi, che ben si prestano ad operare in ambienti cloud. Nella tesi, svolta nel contesto aziendale di Agile Lab, viene illustrato come le stesse migliorie possano essere applicate alla progettazione delle Data Platform adottando il paradigma del Data Mesh, in cui ciascun dominio espone dati analitici attraverso i Data Product. Per dimostrare come sia possibile ridurre gli attriti nella predisposizione dell'infrastruttura di un Data Product attraverso l'adozione di standard di processo e di interoperabilità, che guidino l'interazione tra le diverse componenti all'interno della piattaforma, viene illustrata la progettazione e l'implementazione di un meccanismo di Infrastructure as Code per le risorse di observability di quest'ultimo.
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Onoe, Alberto Yoshinobu. "Proposta de governança SOA utilizando capacidades dinâmicas: uma aplicação em centro de comunicação digital universitário." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/3/3141/tde-19012011-095120/.
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A Arquitetura Orientada a Serviço SOA (Service Oriented Architecture) firmou-se como paradigma de desenvolvimento de sistemas de tecnologia da informação e comunicação TIC, pelas suas características que proporcionam flexibilidade, agilidade, reuso e escalabilidade. Porém, para que uma aplicação SOA seja bem-sucedida é imperativo que seja embasada por uma governança eficaz. Como desenvolver e manter esta governança atualizada em um ambiente com rápidas e imprevisíveis mudanças é um grande desafio. Este trabalho tem como objetivo apresentar uma metodologia para que uma organização com infra-estrutura modesta de TI possa manter esta governança SOA (governança de sistemas baseados na Arquitetura Orientada a Serviço), utilizando as capacidades dinâmicas constituídas por habilidades e rotinas peculiares da organização. A contribuição do trabalho reside na ligação, praticamente inexistente, das linhas de pesquisa de governança SOA e de capacidades dinâmicas. Para isto, o trabalho identifica o que precisa ser feito (framework), quem são os responsáveis pelo desenvolvimento e manutenção (atores) e como atuar na governança SOA (plataforma). O desenvolvimento foi embasado por uma extensa pesquisa dos conceitos envolvidos, seguido pela inferência das capacidades dinâmicas necessárias para a governança SOA e, finalmente, a implementação de uma plataforma que permite ao analista de processos mudar a governança SOA de forma interativa. O trabalho teve como resultados a elaboração de uma metodologia e um sistema de manutenção da governança operacional de sistemas baseados em SOA. A metodologia compreende os requisitos e a forma de análise das mudanças dos elementos que compõem a governança SOA. O sistema é constituído por um framework e uma plataforma de implantação ágil e eficaz, para aplicar capacidades dinâmicas na governança SOA.<br>SOA Service Oriented Architecture has been established as the paradigm for IT Information Technology systems development, due to its features that promotes flexibility, agility, reuse and scalability. However, an SOA application to be successful must be supported by effective governance. How to develop and maintain this governance up to date in a fast and unpredictable environment is a great challenge. This work aims to present a methodology that allows a modest IT infrastructure to be able to cope with SOA governance, using dynamic capabilities (particular abilities and routines of an organization). The contribution of this work is the link (practically inexistent) between lines of research in SOA governance and dynamic capabilities. To accomplish this purpose, this work sought to what must be done (framework), who is the responsible for the development and maintenance (owner), and how to perform the SOA governance (platform). The development has been founded by an extensive research of involved concepts, inference of required dynamic capabilities to maintain the SOA governance and the development of a platform that allows a process analyst to change SOA governance interactively. The results were a methodology and a maintenance system of SOA operational governance. The methodology comprises the requirements and changes in the analysis procedure of the elements of the SOA governance. The system is composed of an agile and effective implementation framework and platform that enable how to apply dynamic capabilities into the SOA governance. The Introduction presents examples of practical application (motivation), the goal, the justification, and the scope. Chapter 2 presents an extensive literature review about SOA, SOA governance, and dynamic capabilities, from both academic and commercial literature. Chapter 3 presents the methodology and a brief history of the development. Chapter 4 presents the development of the proposed system. Chapter 5 discusses some topics related to the proposition. Chapter 6 presents the conclusion and proposals for future developments.
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JAIN, SANDEEP. "SHARED ACCESS LAYER – SERVICE ORIENTED ARCHITECTURE FOR E-GOVERNANCE." Thesis, 2016. http://dspace.dtu.ac.in:8080/jspui/handle/repository/15097.
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The e-Governance is basically an electronic channel through which CITIZENS and GOVERNMENT can interact with one each other. There will be no constrained of the locations and limitation of time. This all improves in the delivery of the Government Services in a effective manner. The vision is strictly depending on the ability of diverse computing systems which are owned and managed by various government departments. These systems are able to interact with each other across all departmental boundaries. This ability of the systems is known as e-government interoperability.
During the last few years, e-government interoperability is continuously an important research area for each. SERVICE ORIENTED ARCHITECTURE FOR E-GOVERNANCE approach had provided an acceptable solution in this direction. Various models based upon SOA had been proposed. Here we are proposing a new model known as SHARED ACCESS LAYER – SERVICE ORIENTED ARCHITECTURE FOR E-GOVERNANCE . This model will provide efficient services to the citizens as well as to the departments by providing the shared access layer, i.e. every citizen or any other user will access the required information through this layer, this layer will provide the authentication, redirection to the concerned service and access to the commonly shareable data without actually accessing the departmental server.
Books on the topic "Service Oriented e-Governance"
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SINGH, Dr ANIMESH, Dr BHAWNA CHOUDHARY, and Dr MANISHA GUPTA. TRANSFORMING BUSINESS THROUGH DIGITALIZATION. KAAV PUBLICATIONS, DELHI, INDIA, 2021. http://dx.doi.org/10.52458/9789391842390.2021.eb.
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The theme of this book “Transforming Business through Digitization‖ was chosen due to its relevance in the contemporary globalized world. The world is witnessing the pace of change of digitalization like never before the similar trend will be seen in future too. With integration of value chains and supply chains becoming a global imperative, the contribution of IT enabled services and digitalization has had great impact on Tran‘s nationalisation of businesses. The responsiveness in the value chains and in the larger supply chains will be the key to increasing the market share in future. The application of Artificial Intelligence has helped the stakeholders in value chains and supply chains in making informed & quick decisions. This has been made possible due to integrated and well organized businesses linkages leading to better storage, access and management of data. The increase digitalization and ability to track and capture data at different nodes in the value chain and supply chain will help the marketers understand the impact of various variables on the sales performance of various brands. The marketers have to work of ways to convince the stakeholders about the privacy of the data. In future there is a possibility of mixing compete data privacy with fluid artificial intelligence across the supply chain making business processes easier using the technology of block chains. The most important contribution of the digitalization in the supply chain may be seen in the area of sustainability and green initiatives. The may be made possible by the way of assessing the levels of reduction in exploitative and polluting systems and processes and making progressive modifications in those systems and processes. The book- ―transforming business through digitization‖ is an attempt to record Innovative and novel manuscripts, research-based articles, case studies, conceptual outcome-oriented business models, and practices from the innovative minds of researchers and academicians. The book encompasses twenty-four chapters with research-based perspectives in the area of e-commerce, digital governance, digital transaction platforms, business analytics, and digitalization in agriculture, digital marketing, block chain, nuero marketing, search engine marketing, UPIs, Search Engine Marketing, Digi-preneurship, and digital finance. The book can be read as a compendium of readings of digitization of business and industry.
Book chapters on the topic "Service Oriented e-Governance"
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Du, Ping, Shiyang Yu, and Daoling Yang. "Effects of Development: E-governance Fully Supports Construction of Service-Oriented Government." In The Development of E-governance in China. Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-13-1014-0_3.
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González, Laura, Raúl Ruggia, Jorge Abin, et al. "A Service-Oriented Integration Platform to Support a Joined-Up E-Government Approach: The Uruguayan Experience." In Advancing Democracy, Government and Governance. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-32701-8_13.
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Supangkat Suhono Harso. "E-Municipality in Indonesia – Moving Towards Service Oriented Government." In Global E-Governance Series. IOS Press, 2010. https://doi.org/10.3233/978-1-60750-505-1-15.
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This paper proposes a change from the application development paradigm to a service delivery one. After introducing the concept of the Service Oriented Architecture paradigm in the context of an e-municipality, it discusses specific issues relating to e-Municipality in Indonesia such as implementation challenges.
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Prabhu, C. S. R. "Towards an E-Governance Grid for India (E-GGI)." In E-Government Development and Diffusion. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-713-3.ch013.
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The National e-Governance Plan (NeGP) proposes citizen service delivery up to the village level through various channels including village kiosks. The citizen services to be delivered are going to be web services (as against the present simply web enabled services) based on the Service Oriented Architecture paradigm. These Web Services expect adequate networking and computing resources for effective and efficient service delivery. Grid computing is the new computing paradigm. According to Gartner, computing (scientific, business and e-governance based) will be completely transformed in this decade by using grid enabled web services to integrate across the Internet to share not only information and application but also computing power. The latest grid computing standard OGSA (Open Grid Services Architecture) integrates the power of the grid with that of the web services – both stateless and stateful, based on Service Oriented Architecture (SOA). Leveraging the power of grid computing for e-governance takes us towards an e-governance grid for India. Towards this objective, the existing computing networks such as NICNET with all its SAN Data Centres connected with each other and also the other state owned Data Centres and SWANs (State Wide Area Networks) are required to be connected with each other to ultimately form the e-Governance Grid of India (e-GGI). Once this is achieved, the web services which offer citizen services will be effectively supported by the powerful resources of this e-ggI, ensuring nonstop, fast and efficient delivery, with all the due backup, mirroring and recovery features in place. Then we can successfully operationalise Web Services Repositories at the District, State and National levels on the e-governance grid of India, thereby delivering citizen services across the country. An architectural framework for citizen services delivery is also proposed based on e-GGI.
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Jaag Christian. "Intellectual Property Rights and the Future of Universal Service Obligations in Communications." In Global E-Governance Series. IOS Press, 2014. https://doi.org/10.3233/978-1-61499-395-7-156.
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Network industries are traditionally strongly influenced by sectorspecific regulation, of which universal service obligations (USO) play a particularly important role. In these sectors, USO impact market forces by shaping competition asymmetrically. They also interfere with other regulations, such as intellectual property laws, which are of increasing importance in these industries. This interaction has become of interest in the postal sector due to its recent convergence with telecommunications and the emergence of innovative services at the interface of the two sectors. In free markets, the design of intellectual property right trades off investment incentives against market distortions due to (temporary) exclusive rights. USO distort competition and thereby affect the optimal solution of this trade-off. This paper discusses various aspects of the influence of patents on universal service provision. It also illustrates these effects by means of a simple model of an innovation race under asymmetric regulation, and with forced licensing to derive regulatory and policy implications to safeguard a cost-effective and consumer-oriented provision of universal services.
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Thajchayapong Pairash and Koanantakool Thaweesak. "The Roles of the Chief Information Officer." In Global E-Governance Series. IOS Press, 2010. https://doi.org/10.3233/978-1-60750-505-1-99.
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This paper describes the changing role of the Chief Information Officer in the private and public sector. In either case, CIOs are required to be more innovative and service oriented. The author also gives some examples of effective CIO leadership in Thailand. The paper ends by highlighting the importance of the International Academy of CIO in providing training for CIOs.
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Kusakabe Motoo. "OpenCityPortal: Promoting E-Participation." In Global E-Governance Series. IOS Press, 2009. https://doi.org/10.3233/978-1-60750-025-4-150.
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This article reveals an open-source based platform called &ldquo;Open City Portal&rdquo; for developing citizen oriented portal especially at the city level. The Open City Portal will help cities all over the world be affordable to develop their own e-Government portals to promote citizens participation and interaction in the e-Development processes. Its features include: A few clicks to create a Portal Framework, Citizen-Centric, Single Windows for every service category, Participatory content development, Interaction with Citizens, Online Application and Tracking System, Result-Oriented Management and Accountability (ROMA) system and E-Participation, Knowledge Sharing among Cities and Focus on Sustainable Urban Regional Initiatives. The article also features the current stage of e-Government in cities, the impediments, what's wrong with e-government strategy and What is the new e-Government strategy for cities that were surveyed during the World Summit on Cities and Local Government on Information Society in Bilbao 2005. In addition, some brief details on Organizations to support the OpenCityPortal, Installation of OpenCityPortal in a country and cities, Benefits of the Government Portal and Recent Trends in Categorization of Government Services in the Portals are also featured with lastly the Call for Advisory Council Members of the Open City Foundation and Institute.
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Schopf, James C. "The Governance Effects of Korea's Leading E-Government Websites." In Open Government. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-9860-2.ch094.
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While abundant research has demonstrated that E-government reduces corruption and improves bureaucratic productivity, few studies have isolated the distinct effects of different types of E-government programs on rates of corruption and different measures of bureaucratic performance. This paper employs regression analysis to examine the governance effects of a wide range of innovative, Korean E-government websites, rated by the UN as the world's best from 2010 to 2014. Whereas business oriented E-government programs most greatly improved regulatory quality, citizen service oriented E-government most strongly affected government effectiveness. The Korean government E-tax program was most effective at combating the severe developmental obstacles of corruption and bribery. Nations pursuing development would best be served, therefore, by adopting the particular e-government program which best addresses their most pressing governance need.
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Younus, Muhammad, Achmad Nurmandi, Dyah Mutiarin, et al. "Impact of Digital Government on the Territories of Public Sector Reform." In Advances in Electronic Government, Digital Divide, and Regional Development. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-6854-1.ch004.
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This study explores the characteristics of Digital Governance trends using the Scopus database from 2012 to 2022 using the CiteSpace application. E-Government is an effort to use information and communication technology to improve government efficiency, effectiveness, transparency, and accountability. The public sector is responsible for providing goods and services to the public that are paid for through taxes or other state revenues. Its primary role is to organize, activate and direct the provision of goods and services. It was found that the number of publications on Digital Governance has increased in the last ten years, and the United States is the strongest country in this area of research. Public service is an activity or a series of activities to meet service needs. Moreover, regional offices and work units must change the paradigm of the pattern of public service delivery from being oriented as a service provider to being oriented towards the community's needs as service users.
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Koumaditis, Konstantinos, Marinos Themistocleous, and Vincenzo Morabito. "New Trends in Healthcare Information Systems (HIS) Integration." In Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-3986-7.ch041.
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The aim of this chapter is to introduce Service Oriented Architecture (SOA) governance as a paradigm to integrate Healthcare Information Systems (HIS) and e-health services. Healthcare professionals, patients, policymakers, and business partners increasingly require the utilization and enhancement of e-health services at a global scale. However, traditional approaches to integrate services in Healthcare Information Systems expose issues of concern like complexity, resistance to change, and organisational issues. On the other hand, SOA assures an environment of cooperating services where application services are interwoven within old and new applications. Nevertheless, SOA’s nature to extend beyond the technical infrastructure to organization and human elements requires governance mechanisms to excel. SOA governance is a new research area that has the potential to assist in HIS integration. This chapter presents SOA governance aspect in a healthcare perspective and provides useful insights of an emerging issue.
Conference papers on the topic "Service Oriented e-Governance"
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Tejasvee, Sanjay, S. S. Sarangdevot, R. B. Patel, and B. P. Singh. "E-Governance and Service Oriented Computing Architecture Model." In INTERNATIONAL CONFERENCE ON METHODS AND MODELS IN SCIENCE AND TECHNOLOGY (ICM2ST-10). AIP, 2010. http://dx.doi.org/10.1063/1.3526199.
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Das, Rama Krushna, Sujata Patnaik, Arati Kumari Padhy, and Chinmaya Mohini. "Service Oriented Layered Approach for E-Governance System Implementation." In 2014 International Conference on Information Technology (ICIT). IEEE, 2014. http://dx.doi.org/10.1109/icit.2014.38.
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"A Systemic, Ontology-driven Approach to e-Services Governance." In The Second International Workshop on Architectures, Concepts and Technologies for Service Oriented Computing. SciTePress - Science and and Technology Publications, 2008. http://dx.doi.org/10.5220/0001884100410051.
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Chakravarti, Bhudeb, and Vasudeva Varma. "An enterprise architecture framework for building service oriented e-governance portal." In TENCON 2008 - 2008 IEEE Region 10 Conference (TENCON). IEEE, 2008. http://dx.doi.org/10.1109/tencon.2008.4766563.
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Sophie Tombeil, Anne, and Rainer Nägele. "Towards a Concept of “Governance as a Smart- Service” in Service-Oriented Value-Creation-Systems." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002574.
Full textAbstract:
The course of the digital transformation of economy, work and society as well as increasing pressure from hyper individualized demand on the one hand and on the other hand issues that ask for global action, like pandemics or climate change, paves the way for new smart service-oriented forms of value creation, thus, solutions enhanced by new technological possibilities that transcendent corporate or individual routines and restrictions of human coping with complexity. Future Service Business thrives with seamless interaction in the conscious providing and coupling of resources, i. e. products and services, physical and digital elements, manpower and competencies, massively supported by and dependent on data and analytics in business-ecosystems. In order to create this “seamlessness” a new quality of conjoint value creation on strategic as well as operative level is necessary, that helps balancing value co-creation and value co-destruction in coopetitive multi-actor-ecosystems. Research on modelling processes for sustainable and resilient “governance as a smart service” is presented that deep dives on possible ways to combine the relative strenghs of digital evaluation and human decision. The research question if governance design for resource integration in new service business ecosystems can be provided “…as a smart service” itself is approached with two focal assumptions on resource integration in service-oriented ecosystems: firstly, the creation of a common, overarching value proposition for the customer (promise making externally) has to be complemented by value propositions for each contributing actor involved on the provider side (promis making internally). This will enable the governance function to know about and adress the costs of collaboration. Secondly, the design of common operational processes for key activities that meets internal expectations is crucial (promise keeping of the ecosystem). This will enable the governance function as well as mulit facetted actor practices to meet expectations and rely on fullfillment of collaborative quality by each actor in the value creation system. For the formulation of innovative value propositions we refer to the concept of value proposition design (Osterwalder et al 2015, Chesbrough, 2007). We aim to find out, to what extent the elements of the concept in the customer sphere: jobs to be done, pains, gains, can be transferred to the internal perspective of ecosystem partners and what adjustments are necessary in formulating value propositions in internal perspective. In the solution sphere of the Value Proposition Design concept with the elements: products & services, pain relievers, gain creators, we explore to which extent these are suitable to map the perspectives of the actors involved in order to derive reference processes of resource integration regarding the commonly shaped value propositions, internally and externally alike. The view formulated by Grönross (2011, 290), that in service-oriented value creation processes of different actors run simultaneously and a number of dialogic processes lead to an integrated process of coordinated action is modified. Our starting point is the need for a structured and digital augmented multilog and the goal is the design of a number of suitable common processes and standards with a resource-integrating bridging function between the original business models of each contributing partner in the system and the collaborative business model of the ecosystem as system of systems. This includes looking at virtual instances in the (re-) design of governance processes that support collaboration in a balance between independence and dependency (Malone, 2018, Freund / Spohrer, 2013).
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Frings, Sandra, Holger Kett, and Jürgen Falkner. "Enhancing a Capability Maturity Model for the Smartification of Products by a Generic Approach and a Third Dimension." In Intelligent Human Systems Integration (IHSI 2023) Integrating People and Intelligent Systems. AHFE International, 2023. http://dx.doi.org/10.54941/ahfe1002907.
Full textAbstract:
Since decades, two-dimensional capability as well as maturity model (CMM) based approaches next to the simpler version of readiness checks are a common and structured method – within the specific focus subject and its thematic indicators (1st CMM dimension) – to determine the approximate current maturity, competence and/or capability level (2nd CMM dimension) of an organization. Hundreds of CMMs have been developed – all being made up of indicators to be fulfilled on a certain level – shown in numerous CMM literature review publications let alone in 2022 (Hoang 2022, Ünal 2022, Mirihagalla 2022). This indicates the diversity but also relevance and importance of their application domains of identifying optimization potentials (SEI 2010, Becker 2009) and delivering a structured way for transformation and change. Nevertheless, the situation with most academic two-dimensional CMMs today, is that the models 1) are very general for the subject at hand; 2) usually do not deliver understandable guidance how to define which level it needed for the intended change; 3) usually do not deliver specific measures to reach the next levels; 4) are mostly designed in such a way, that the user is not able to use them without external support; and, most importantly for this paper, 5) mix the process, human, and technology related base capability criteria within the capabilities necessary for the subject at hand. They are not separated enough which blurs the assessment result.When developing a new CMM-based method to support SMEs in the strategic decision process of the currently not very widespread subject of smartifying products, a well-balanced approach is required which also takes into account the explicitness and definiteness of the underlying dimensions as well as an acceptable effort needed for their specification. Further requirements towards such an approach are already outlined within our previous work (Frings 2021). For this paper, we focus on the need for explicitness and introduce a third dimension in our CMM. We separate the thematic aspects defined within the 11 areas of action within smartification (Frings 2022) from the cross-sectoral base capabilities grouped into general process-, human- and technology-oriented criteria – these coming from the corresponding core components of organizations. For each of the derived base capabilities which include business process integration, human competencies and capacities, as well as technological capabilities and capacities, we defined specific criteria, i. e. documentation/reporting, responsibilities and governance, rules and guidelines (compliance), and scalability. The paper will give insights into these criteria and their six different assessment levels – both specifically formulated for the smartification intent of the SME.This multi-dimensional approach contributes to more transparency in the assessment result, being able to derive more specific and appropriate measures, deliver input for completeness of the assessment topics, as well as underlines the modular approach of the smartification tool kit (Frings 2021). Our work will bring SMEs a large step closer to their strategic decisions by considering the integration of people and intelligent systems in a competitive manner to develop future service business and make more use of the advantages of the digital transformation.