Relevant bibliographies by topics / Service personalization

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Service personalization'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Service personalization"

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Baldissera, Thais A., and Luis M. Camarinha-Matos. "SCoPE: Service Composition and Personalization Environment." Applied Sciences 8, no. 11 (2018): 2297. http://dx.doi.org/10.3390/app8112297.

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Current demographic trends suggest that people are living longer, while the ageing process entails many necessities calling for care services tailored to the individual senior’s needs and life style. Personalized provision of care services usually involves a number of stakeholders, including relatives, friends, caregivers, professional assistance organizations, enterprises, and other support entities. Traditional Information and Communication Technology (ICT) based care and assistance services for the elderly have been mainly focused on the development of isolated and generic services, conside
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Ball, Dwayne, Pedro S. Coelho, and Manuel J. Vilares. "Service personalization and loyalty." Journal of Services Marketing 20, no. 6 (2006): 391–403. http://dx.doi.org/10.1108/08876040610691284.

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Surprenant, Carol F., and Michael R. Solomon. "Predictability and Personalization in the Service Encounter." Journal of Marketing 51, no. 2 (1987): 86–96. http://dx.doi.org/10.1177/002224298705100207.

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Service marketers are confronted with two conflicting goals when designing service delivery systems, efficiency and personalization. The relative importance of each factor is determined by the nature of the specific service to be rendered, and by participants’ expectations about degree of personalization. A study was conducted to test two assertions: (1) service personalization is a multidimensional construct and (2) all forms of personalization do not necessarily result in greater consumer satisfaction with the service offering. Three types of personalization strategies were proposed and oper
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Huang, Eugenia Y., and Chia‐Yu Lin. "Customer‐oriented financial service personalization." Industrial Management & Data Systems 105, no. 1 (2005): 26–44. http://dx.doi.org/10.1108/02635570510575171.

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Gil, Miriam, Pau Giner, and Vicente Pelechano. "Personalization for unobtrusive service interaction." Personal and Ubiquitous Computing 16, no. 5 (2011): 543–61. http://dx.doi.org/10.1007/s00779-011-0414-0.

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Wu, Hongchen, Huaxiang Zhang, Lizhen Cui, and Xinjun Wang. "CEPTM: A Cross-Edge Model for Diverse Personalization Service and Topic Migration in MEC." Wireless Communications and Mobile Computing 2018 (August 12, 2018): 1–12. http://dx.doi.org/10.1155/2018/8056195.

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For several reasons, the cloud computing paradigm, e.g., mobile edge computing (MEC), is suffering from the problem of privacy issues. MEC servers provide personalization services to mobile users for better QoE qualities, but the ongoing migrated data from the source edge server to the destination edge server cause users to have privacy concerns and unwillingness of self-disclosure, which further leads to a sparsity problem. As a result, personalization services ignore valuable user profiles across edges where users have accounts in and tend to predict users’ potential purchases with insuffici
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Wang, May, Stella Cho, and Trey Denton. "The impact of personalization and compatibility with past experience on e-banking usage." International Journal of Bank Marketing 35, no. 1 (2017): 45–55. http://dx.doi.org/10.1108/ijbm-04-2015-0046.

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Purpose Banks and financial services providers are increasingly delivering their services via electronic banking, also known as e-banking. Yet even though this type of delivery is now common, the degree of personalization in the services provided via this channel exhibit considerable variation. The purpose of this paper is to examine the impact of service personalization on consumer reaction to the e-banking service. Based on research of information and communication technology (ICT) service innovation and the Unified Theory of Acceptance and Use of Technology (UTAUT) model, this study further
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Liu, Dengpan, Sumit Sarkar, and Chelliah Sriskandarajah. "Who's Next? Scheduling Personalization Services with Variable Service Times." ACM Transactions on Management Information Systems 6, no. 2 (2015): 1–22. http://dx.doi.org/10.1145/2764920.

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Dong, Qiang, Xiu Guo Zhang, Yuan Yuan, Ting Ting Han, and Zhi Yi Zhu. "Context-Aware Personalization Recommendation of Web Services." Advanced Materials Research 765-767 (September 2013): 1490–93. http://dx.doi.org/10.4028/www.scientific.net/amr.765-767.1490.

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Web service selection has been a hot research area in recent years. In order to improve users satisfaction of service selection, optimization algorithm and recommendation algorithm have been used in the web service selection process. This paper uses context information in selecting and implementing process of Web services recommendation to make the recommendation result more accurate. According to different users different requests, combining with contexts obtained from environment, we give matching recommendation strategy suitable for the current situation, personalize the recommendation proc
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Sindwani, Rajiv, and Manisha Goel. "The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking." International Journal of E-Services and Mobile Applications 8, no. 2 (2016): 54–70. http://dx.doi.org/10.4018/ijesma.2016040104.

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The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the mediating role of customer satisfaction in the relationship. The dimensions are identified and confirmed by conducting EFA and CFA respectively using SPSS 16.0 and AMOS 20.0. Dimensions of TBSSB SQ are identified as Convenience, Reliability & Security, Responsiveness and Personalization. AMOS 20.0
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Dissertations / Theses on the topic "Service personalization"

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Song, Songbo. "Advanced personalization of IPTV services." Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0001/document.

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Le monde de la TV est en cours de transformation de la télévision analogique à la télévision numérique, qui est capable de diffuser du contenu de haute qualité, offrir aux consommateurs davantage de choix, et rendre l'expérience de visualisation plus interactive. IPTV (Internet Protocol TV) présente une révolution dans la télévision numérique dans lequel les services de télévision numérique sont fournis aux utilisateurs en utilisant le protocole Internet (IP) au dessus d’une connexion haut débit. Les progrès de la technologie IPTV permettra donc un nouveau modèle de fourniture de services. Les
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Song, Songbo. "Advanced personalization of IPTV services." Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0001.

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Le monde de la TV est en cours de transformation de la télévision analogique à la télévision numérique, qui est capable de diffuser du contenu de haute qualité, offrir aux consommateurs davantage de choix, et rendre l'expérience de visualisation plus interactive. IPTV (Internet Protocol TV) présente une révolution dans la télévision numérique dans lequel les services de télévision numérique sont fournis aux utilisateurs en utilisant le protocole Internet (IP) au dessus d’une connexion haut débit. Les progrès de la technologie IPTV permettra donc un nouveau modèle de fourniture de services. Les
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SONG, Songbo. "Advanced personalization of IPTV services." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00814620.

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Internet Protocol TV (IPTV) delivers television content to users over IP-based network. Different from the traditional TV services, IPTV platforms provide users with large amount of multimedia contents with interactive and personalized services, including the targeted advertisement, on-demand content, personal video recorder, and so on. IPTV is promising since it allows to satisfy users experience and presents advanced entertainment services. On the other hand, the Next Generation Network (NGN) approach in allowing services convergence (through for instance coupling IPTV with the IP Multimedia
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Wallin, Jonatan. "Optimization and personalization of a web service based on temporal information." Thesis, Umeå universitet, Institutionen för fysik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149712.

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Development in information and communication technology has increased the attention of personalization in the 21st century and the benefits to both marketers and customers are claimed to be many. The need to efficiently deliver personalized content in different web applications has increased the interest in the field of machine learning. In this thesis project, the aim is to develop a decision model that autonomously optimizes a commercial web service to increase the click through rate. The model should be based on previously collected data about previous usage of the web service. Different re
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Sadasivam, Rajani Shankar. "An architecture framework for composite services with process-personalization." Birmingham, Ala. : University of Alabama at Birmingham, 2007. https://www.mhsl.uab.edu/dt/2009r/sadasivam.pdf.

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Thesis (Ph. D.)--University of Alabama at Birmingham, 2007.<br>Title from PDF title page (viewed Feb. 4, 2010). Additional advisors: Barrett R. Bryant, Chittoor V. Ramamoorthy, Jeffrey H. Kulick, Gary J. Grimes, Gregg L. Vaughn, Murat N. Tanju. Includes bibliographical references (p. 161-183).
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Krause, Daniel [Verfasser]. "A semantic web service-based framework for generic personalization and user modeling / Daniel Krause." Hannover : Technische Informationsbibliothek und Universitätsbibliothek Hannover (TIB), 2012. http://d-nb.info/1024679721/34.

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Li, Yu-Chang. "Digitization of Museum and Art Gallery: A Framework for Enhancing User Interactivity and Personalization in On-site Environments." Thesis, Griffith University, 2015. http://hdl.handle.net/10072/367886.

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Digital curation is an emerging topic of interest in the current museum development. If on-site museum experience can be enhanced by digital technology, the development of digital curation in cultural expression can not only promote the role of museum in this digital era but also boost the value of cultural heritage more than ever before. This research focuses on the development of digital curation in cultural expression applications, such as museums and art galleries, with special attention to the user experience perspective. The goal is to provide a novel approach that helps to enhance visit
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Sheng, Quanzheng Computer Science &amp Engineering Faculty of Engineering UNSW. "Composite web services provisioning in dynamic environments." Awarded by:University of New South Wales. Computer Science and Engineering, 2006. http://handle.unsw.edu.au/1959.4/23457.

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Web services composition is emerging as a promising technology for the effective automation of application-to-application collaborations. The application integration problems have been subject of much research in the past years. However, with growth in importance of business process automation and highly dynamic nature of the Internet, this research has taken on a new significance and importance. Adequate solutions to this problem will be very important to make enterprise systems more flexible, robust and usable in the future. In this dissertation, we present a novel approach for the declarati
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Ho, Ka-yan, and 何嘉恩. "The effects of trialability and personalization on the development of consumer-based service brand equity via the internet: an empirical investigation of internet banking service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B29297217.

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Grentzelius, Jacob, and Filip Björkman. "Identifying initial contacts and their functions within the service encounter." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-68586.

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Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and their functions for the interaction. Design/methodology/approach – To study the initial contact between the employee and the customer, we have used a qualitative approach where observations were the data collecting method. The observations have been conducted in Karlstad at 22 different locations, which generated a total of 83 observations. These observations were analyzed and generated concepts and categories, that were incorporated into themes. Findings – The
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Books on the topic "Service personalization"

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Carlos, Delgado Kloos, and Lopez Nores Martin, eds. Personalization of interactive multimedia services: A reseach and development perspective. Nova Science Publishers, 2008.

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Sorce, Patricia A. Personalization: Data-driven print and Internet communications. RIT Cary Graphic Arts Press, 2009.

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Wernher, Iris. Internet und Selbstkonzept: Ein Vergleich zwischen Ich- und Wir-orientierten Kulturkreisen. VDM, Verlag Dr. Müller, 2007.

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Powell, Jason L. Social Work, Performativity and Personalization. Nova Science Publishers, Incorporated, 2013.

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Nisar, Tahir M. Personalization and Digital Social Markets. Bloomsbury Publishing Plc, 2025. https://doi.org/10.5040/9781350444447.

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Tahir Nisar presents a cogent, compelling account of recent developments and disruptions within the digital economy, and particularly within the industrial and service sectors.Through an original, overarching framework rooted in the concept of personalization and its antecedents, Nisar identifies radically new forms of relationships, both economic and social, among firms and customers. These new relationships are driving major changes in commercial and industrial firms’ policies and practices, and in turn, in the entire market economy. E-commerce trading, user-generated content, virtual commun
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Customization 4.0: Proceedings of the 9th World Mass Customization & Personalization Conference , Aachen, Germany, November 20th-21st, 2017. Springer, 2019.

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Nielsen, Kjeld, Günther Schuh, Ning Wang, Frank T. Piller, and Stephan Hankammer. Customization 4.0: Proceedings of the 9th World Mass Customization & Personalization Conference , Aachen, Germany, November 20th-21st, 2017. Springer, 2018.

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Jeevan, V. K. J. Library Personalization. Ess Ess Publication, 2007.

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Personalization of the Museum Visit. Taylor & Francis Group, 2019.

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Kasanoff, Bruce. Making It Personal: How to Profit from Personalization without Invading Privacy. Basic Books, 2002.

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Book chapters on the topic "Service personalization"

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Vasiuk, Sergei, and Vlad Dubrovskyi. "Personalization." In Running a Successful Live Service Game. CRC Press, 2024. http://dx.doi.org/10.1201/9781003427056-15.

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Korhonen, Olli, Anna-Liisa Syrjänen, Marianne Kinnula, Minna Isomursu, and Kari Kuutti. "Service Interaction Flow Analysis Technique for Service Personalization." In Lecture Notes in Business Information Processing. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-64695-4_7.

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Ravindran, Govindan, Muhammad Jaseemudin, and Abdallah Rayhan. "A Management Framework for Service Personalization." In Management of Multimedia on the Internet. Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/3-540-45812-3_22.

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Halstead-Nussloch, Richard. "Self-Service, Personalization and Electronic Governmen." In Designing Personalized User Experiences in eCommerce. Springer Netherlands, 2004. http://dx.doi.org/10.1007/1-4020-2148-8_10.

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Wang, Wei, Sheng Zong, Jian Yu, and Sira Yongchareon. "Modelling Web Service Personalization with Rule Nets." In Web Information Systems Engineering – WISE 2013 Workshops. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-54370-8_19.

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Kook, Youn-Gyou, and Jae-Oh Lee. "A Personalization Service in the IMS Networks." In Management Enabling the Future Internet for Changing Business and New Computing Services. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-04492-2_42.

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O’Keeffe, Ian, and Vincent Wade. "Personalised Web Experiences: Seamless Adaptivity across Web Service Composition and Web Content." In User Modeling, Adaptation, and Personalization. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-02247-0_56.

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Rizzo, Giovanni Luca Cascio, Marco De Marco, Pasquale De Rosa, and Luigi Laura. "Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization." In Exploring Service Science. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-38724-2_5.

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Xue, Sida, Budan Wu, and Junliang Chen. "An End-User Oriented Approach for Business Process Personalization from Multiple Sources." In Service-Oriented Computing. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-37804-1_10.

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Hummer, Waldemar, and Stefan Schulte. "Context-Aware Personalization for Smart Mobile Cloud Services." In Service-Oriented Computing – ICSOC 2015 Workshops. Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-662-50539-7_14.

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Conference papers on the topic "Service personalization"

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Chen, Lucheng, Guojun Sheng, Chenggang Qin, et al. "Ontology Modelling of Smart Product-Service System Components towards Mass Personalization." In 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2024. https://doi.org/10.1109/ieem62345.2024.10857202.

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Ayub, Ali, Chrystopher L. Nehaniv, and Kerstin Dautenhahn. "Interactive Continual Learning Architecture for Long-Term Personalization of Home Service Robots." In 2024 IEEE International Conference on Robotics and Automation (ICRA). IEEE, 2024. http://dx.doi.org/10.1109/icra57147.2024.10611386.

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Korhonen, Olli. "Personalization in Digital Services: Information Technology Supporting Service Personalization Process." In 30TH Bled eConference: Digital Transformation – From Connecting Things to Transforming Our Lives, June 18 – 21, 2017, Bled, Slovenia. University of Maribor Press, 2017. http://dx.doi.org/10.18690/978-961-286-043-1.52.

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Diaz-Sanchez, Daniel, Rosa Sanchez, Patricia Arias, Ivan Bernabe Sanchez, Florina Almenares, and Andres Marin. "Family Personalization Service." In 2011 IEEE First International Conference on Consumer Electronics - Berlin (ICCE-Berlin). IEEE, 2011. http://dx.doi.org/10.1109/icce-berlin.2011.6031878.

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Guo, Hang, Jidong Chen, Wentao Wu, and Wei Wang. "Personalization as a service." In Proceeding of the first international workshop. ACM Press, 2009. http://dx.doi.org/10.1145/1651263.1651265.

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Kumanayaka, Ojitha, and Nalin Ranasinghe. "Ontology based Web Service Personalization." In 2006 International Conference on Information and Automation. IEEE, 2006. http://dx.doi.org/10.1109/icinfa.2006.374154.

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Rodrigues, João, Paulo Salvador, António Nogueiray, and Joel J. P. C. Rodrigues. "IPTV Service with Automatic Channels Personalization." In 2010 IEEE 24th International Conference on Advanced Information Networking and Applications Workshops. IEEE, 2010. http://dx.doi.org/10.1109/waina.2010.66.

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Kang, Mun-suk, Soonchul Jung, Jae-dong Lee, Dae-woo Choi, and Jinsoo sohn. "The Service Personalization system for service Bundling based on service usage history." In 2009 13th International Conference on Intelligence in Next Generation Networks (ICIN): "Beyond the Bit Pipes". IEEE, 2009. http://dx.doi.org/10.1109/icin.2009.5357093.

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Rahman, Mukaila, Harison Longe, Olaide Abass, and Farooq Ahmad. "Enterprise Data Integration towards Web Service Personalization." In 2008 International Conference on Computer and Electrical Engineering (ICCEE). IEEE, 2008. http://dx.doi.org/10.1109/iccee.2008.199.

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Saeed, Muhammad, and Muhammad Jaffar-ur-Rehman. "Service Based Software Engineering: The Personalization Challenges." In 2005 Pakistan Section Multitopic Conference. IEEE, 2005. http://dx.doi.org/10.1109/inmic.2005.334513.

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