Relevant bibliographies by topics / Service process

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service process'

Author: Grafiati
Published: 4 June 2021
Last updated: 27 April 2022

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Journal articles on the topic "Service process"

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Jia-Xing Wang, Jia-Xing Wang, Si-Bin Gao Jia-Xing Wang, Cong-Er Yuan Si-Bin Gao, Da-Peng Tan Cong-Er Yuan, and Jing Fan Da-Peng Tan. "Service Process Improvement Based on Business Process Management." 網際網路技術學刊 22, no. 5 (September 2021): 1117–28. http://dx.doi.org/10.53106/160792642021092205015.

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Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (November 4, 2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

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Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process for services differs from the dominant manufacturing-based production process and entails an input, transformation process and outcome dimensions. Therefore, any advancement in services, particularly the conceptualisation and measurement of service productivity, is dependent on the application of a service-specific production process. Research limitations/implications – The understanding and delineation of the production process in services would further scholarly understanding of what is means to be productive in services and the impact on the validity of the conceptualisation and measurement of service productivity and other service-related concepts. Practical implications – The proposed service-based production process can further managerial understanding of the measurement and management of productivity in services. Originality/value – This paper delineates the production process in services and highlighted its implication for service productivity. This study, therefore, is a step forward in developing service-specific concepts and measures, particularly service productivity.
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Serek, Radomir. "Service Quality and Process Maturity Assessment." Journal of Competitiveness 5, no. 4 (December 31, 2013): 43–56. http://dx.doi.org/10.7441/joc.2013.04.03.

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Tuunanen, Tuure, and Harold Cassab. "Service Process Modularization." Journal of Service Research 14, no. 3 (August 2011): 340–54. http://dx.doi.org/10.1177/1094670511413912.

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Chergui, Mohamed El Amine, and Sidi Mohamed Benslimane. "Services Derivation from Business Process." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (January 2016): 59–74. http://dx.doi.org/10.4018/ijaras.2016010104.

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Several approaches for services development in SOA (Service Oriented Architecture) suggest business processes as a starting point. However, there is a lack of systematic methods for services identification during business analysis. It is recognized that in service engineering, service identification plays a critical role as it lays the foundation for the later phases. Existing Service identification approaches are often prescriptive and mostly ignore automation principles, most are based on the architect's knowledge thus could result in non-optimal designs which results in complicated dependencies between services. In this paper the authors propose a top down approach to identify automatically services from business process by using several design metrics. This approach produces services from business processes as input and using an improved combinatorial particle swarm optimization algorithm with crossover of genetic algorithm. The experimentation denotes that the authors' approach achieves better results in terms of performance and convergence speed.
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Asgari, Mohammadreza, Syed Z. Ahmad, and Muhammad I. Gurrib. "Explaining the Internationalization Process of Malaysian Service Firms." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 68–73. http://dx.doi.org/10.7763/ijtef.2010.v1.13.

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Sulong, Muhammad Suhaizan, Azlianor Abdul-Aziz, Andy Koronios, and Jing Gao. "Service Orientation Initiative Process Towards Enterprise Services Environment." Advanced Science Letters 21, no. 10 (October 1, 2015): 3355–58. http://dx.doi.org/10.1166/asl.2015.6497.

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Santos, Juliana Bonomi, and Martin Spring. "Expanding the service process matrices for expert services." Academy of Management Proceedings 2014, no. 1 (January 2014): 14216. http://dx.doi.org/10.5465/ambpp.2014.14216abstract.

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Lim, Chiehyeon, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul Maglio. "Customer process management." Journal of Service Management 30, no. 1 (January 14, 2019): 105–31. http://dx.doi.org/10.1108/josm-02-2017-0031.

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PurposeThe proliferation of customer-related data provides companies with numerous service opportunities to create customer value. The purpose of this study is to develop a framework to use this data to provide services.Design/methodology/approachThis study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.FindingsThe proposed customer process management (CPM) framework suggests steps a service provider can take when providing information to its customers to improve their processes and create more value-in-use by using data related to their processes. The applicability of this framework is illustrated using real examples from the action research projects and relevant literature.Originality/value“Using data to advance service” is a critical and timely research topic in the service literature. This study develops an original, specific framework for a company’s use of customer-related data to advance its services and create customer value. Moreover, the four projects with industry and government are early CPM case studies with real data.
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Carlborg, Per, and Daniel Kindström. "Service process modularization and modular strategies." Journal of Business & Industrial Marketing 29, no. 4 (April 1, 2014): 313–23. http://dx.doi.org/10.1108/jbim-08-2013-0170.

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Purpose – This paper aims to investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs. The analysis distinguishes between different service types and sets forth key issues for service modularization, identifying supporting resources (both internal and customer) and associated modular strategies for the different types. Design/methodology/approach – The study design used an exploratory case study approach, focusing on three Swedish manufacturing firms that are moving toward an increased service focus (service infusion). Data were collected through interviews and focus groups, and the collected data were analyzed independently, before being merged and synthesized in a cross-case analysis. Themes and patterns were extracted and linked to the theoretical framework following a systematic combining process. Findings – This study contributes insights to the emerging field of service modularity by investigating process modularization and modular strategies. A framework is put forward outlining modular strategies for four different service types covering both a passive and an active role for a customer. From a theoretical point of view, the role of the customer is added to the discussion to advocate for the necessity of a co-creative perspective in service modularity. Originality/value – This article contributes to the emerging research field of service modularity by providing empirical insights into how modularization and modular strategies can enable more efficient services. Depending on service type, different modular strategies are set forth. This study also highlights the need to recognize customer-specific activities, resources and competencies as pivotal parts of the modular service processes. Such insights are particularly relevant given the established view of service modules as functions of intra-firm activities.
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Dissertations / Theses on the topic "Service process"

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Abu, Bakar Siti Zakiah. "SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1328.

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The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a recovery system is important to tilt the balance of satisfaction/dissatisfaction to a more favorable condition. An e-service recovery process is an important operational process to affect this change. It is in a sense, a second chance to gain/retain loyal customers by rectifying e-service failures. Equity Theory and Exchange Theory were the theoretical bases for how customers’ perceptions transitioned from loss and unfairness to equity and satisfaction after an e-service recovery. This study investigated the relationships between e-service recovery processes attributes (compensation, respond speed, and apology) and perceived justice constructs (interactional, distributive, and procedural), and examined the relationship between perceived justice and e-service recovery satisfaction. Data from a community of students and knowledge workers in a Mid-western university was collected to analyze the effects of these constructs in service recovery processes for the purpose of designing recovery policy. The study used MANOVA and Multiple regressions for hypotheses testing. The results indicate that all service recovery process attributes had a significant main effect on all perceived justice variables. This suggests that the different levels of compensation, response speed, and apology will impact a customer’s perception of perceived justice. There is also a marginally significant interaction effect for compensation and apology. This significant interaction effect could indicate that the positive impact of an apology as part of a service recovery process could be intensified when accompanied by monetary compensation. Furthermore, the findings indicate that perceived justice (interactional justice, distributive justice, and procedural justice) are significant drivers of satisfaction in an e-service recovery. There was also a significant interaction effect with distributive justice and procedural justice in predicting e-service recovery satisfaction. The result suggests that when compensation is given, customers perceive that the e-service provider is following the rules and regulations in providing compensation in exchange for their losses.This helps transition the customer to a more equitable and satisfied state. The study also supports past research in traditional services by finding that all three perceived justice predictors were significant drivers of recovery satisfaction and that at least one interaction was significant in predicting e-service recovery satisfaction. In addition, another contribution from this study is the development of a new e-service recovery satisfaction scale. Lastly, this study contributes to the emerging stream of research on e-service recovery processes and satisfaction, and the empirical results further delineate the role of social justice in e-service recovery.
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Yennego, Jr Zubah Kollie, Fredrik Blomstervall, and Markus Rasmussen. "Purchasing Process of Services : A Study of the Purchasing Process of Human Resource (HR) Services." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-64845.

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Title: Purchasing Process of Services: A Study of the Purchasing Process of HumanResource (HR) services Background: The rise in competition among organizations continues to increase. The rise in globalization, outsourcing and continuous pressure from customers have been the source for the increase in competition. Additionally, the instability in various industries is leading to high competition among firms. The purchasing of professional services is vital to organizations. Contemporary organizations spend a huge portion of their resources on the purchasing of professional services. The proper purchase of professional services can lead to cost saving and competitive advantage for companies or organizations. Research Questions:  How can the various purchasing models be used to develop a process for professional HR service purchasing? What are the factors involved in developing a process for the purchasing of professional HR services Purpose: The purpose of this thesis is to develop a purchasing process for the purchasing of professional HR services. It takes into consideration the various classifications models of purchasing and the factors involved in the purchasing of services in order to develop a purchasing process for professional HR services. Method: Through a qualitative case study, the thesis gathered empirical data and used the deductive scientific approach to building a foundation of theory. Additionally, pattern matching was used to analyze both the theory and empirical data. Conclusion: The thesis developed a new classification model for HR services which resulted in the development of a new purchasing process that takes into consideration the classification of services and integrates the effects of the classification in the purchasing process. Additionally, the thesis discovered that personal relationship, clarity of problem and solution, specification of supplier’s inputs, specification of supplier’s throughputs or processes, specification of supplier’s output and specification of supplier’s outcome and the characteristics of service are factors involved in the development of a purchasing process forHR Services. Keywords: Professional Human Resource Services, Categorization of service, PurchasingModels, Service Purchasing Process
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Sofela, Olaolu. "Service identification for business process management." Thesis, Bournemouth University, 2017. http://eprints.bournemouth.ac.uk/29902/.

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Over the years Service Oriented Architecture (SOA) has gained momentum and is becoming the standard for providing systematic business solutions. Likewise, the requirements for identifying business services are fast changing and a solution to the service identification problem needs a robust approach. It is known that this task of identifying candidate services is the first and the most important step in developing service-oriented business systems. The recent approaches of identifying candidate services have some shortcomings (defined data type size, unrepeatable approach, inapplicable to all enterprise information system and unadaptable to business factor change). Some approaches focus on fixed cases or certain types of organizations (single or collaborating organizations) neglecting the enterprise systems which are either (open or closed) single or collaborating enterprise information system, which makes some past approaches not applicable to some real-life business cases. This thesis focuses on solving the headline issues and introduces a new approach for service identification applicable to different organization’s business processes. The thesis also proposes a new step-by-step algorithm and methodology that identify business services derived from data-set from any given business case.
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King, Lyn Carol. "Public service commission grievance recommendation process." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/18002.

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The Public Service Commission (PSC) is an independent oversight body established in terms of chapter 10 of the Constitution, 1996. Although, its powers and functions were enacted in the Public Service Commission Act, 1997, this institution has been in existence since the early 1900’s. As an institution which was birthed during an era wrought with injustice, inequality upon a labour law framework which barely existed as the concept is understood today, the PSC played a leading role in the management of the public service. The influence of the Treasury, Governor-General and socio-political forces throughout the 1900’s negatively impacted the manner in which the PSC was effectively able to exercise its’ powers and functions. Subsequent thereto, the rise of staff associations and their concerted effort to be party to matters pertaining to the employment relationship, placed the PSC in a precarious situation which created the perception that the PSC was a “toothless organization”. Although the PSC has since transitioned significantly in that many of the functions it performed are now exercised by the Ministry of Public Service and Administration, today, this perception is still as real as it was in the 1970’s. The primary purpose of this treatise is to provide a historical background to present time, depicting the role undertaken by the PSC and whether the perception of being ineffective in the administration of the public service, remains. The researcher will provide a distinction of the nature of grievances dealt with by the PSC and other alternate dispute resolution bodies, with specific attention being drawn to the methodologies applied in the execution of its mandate relating to labour relations and personnel practices, and the overall bearing it this has on the effective administration of the public service. In the conclusion it is submitted that the powers and functions of the PSC may extend to directions, advice and recommendations (unenforceable), however in comparison to other dispute resolution bodies, these powers and functions are centred around the promotion of constitutionally enshrined values and principles. PSC prides itself in the fruits of its labour as it is able to make a far greater impact by investigating root causes of grievances and redressing systemic issues, emanating from yesteryear to date. It is therefore submitted that as a result of different methodologies applied in comparison to other dispute resolution bodies, the highly administrative processes embarked proves far more thorough and effective and as a result cannot be compared or perceived to be ineffective. Lastly, it is submitted that the co-operative rather than adversarial approach embarked upon by the PSC is befitting for a young democratic country where impact-driven bears far reaching results, extending over the public service administration at large. To this end, the researcher refutes the misconception that the PSC is a toothless, ineffective organization which no longer plays a meaningful role within the Public Service Administration.
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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.
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Githii, Michael Wainaina. "Information intensive service operations : links between service concept, customer inputs and service process design." Thesis, University of Birmingham, 2017. http://etheses.bham.ac.uk//id/eprint/7433/.

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The study looks at relationships between service \(concept\), customer \(inputs\) and \(service\) process design (CI&P constructs) in information intensive service (IIS) systems from a service process execution viewpoint. A review of service operations literature hints to several researchable gaps. First, although service design and development has been studied at process level, how the CI&P constructs relate and explain each other and implications therein to operations and operational management decisions is not clear. Extant literature provides unstructured and incomplete picture of these relationships. This study explores the combined influence of different customer inputs to design of service delivery process and service concept. Second, specific features linking service delivery process to the IIS product package and the role of customer inputs are empirically assessed. Considering the recentness of IIS phenomenon and nature of investigation, multiple-embedded case study research design is deemed appropriate for theory building and extension. The study develops six propositions linking different attributes of operations transformational process in design of services. Contributions are presented at three levels; (i) identification of process design features for IIS, (ii) establishment of links between elements of the transformation model for IIS, and (iii) highlighting of the role and implication of information intensity to understanding of service classification and management of service operations. To the practitioner, the study demystifies the fundamental problem of IIS delivery that bases its decisions on marketing considerations, giving little regard to operations management.
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Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categorizes changes in the SOVO into three layers of change; which include the value network layer, the collaborative process layer and the service providers’ layer, and identifies the impact of change on each layer. Furthermore, the structural framework identifies various triggers of changes which eventually lead to actions taken at the three layers. The change management procedural framework is derived from the ITIL V3, ECM and ECOLEAD best practices and recommendations, customized to fit the SOVO change requirements. It provides different components including the six layers for change processes, change control, change actors and related management processes. The change management procedural framework provides a sequence of steps and methods that the SOVO and its participated organizations can follow in initiating changes to their business processes or services. We design an implementation architecture and a prototype for building the change management console which enables the SOVO change management participants to initiate, assess, collaborate, monitor and authorize changes. The prototype is developed to realize and validate the change management process of change in the SOVO environment. We employ the various capabilities of the IBM Business Process Management (BPM) (including its recent Web 2.0 capabilities) to increase the collaboration between partners in the process of change. We demonstrate that the proposed solutions facilitate and enhance the process of change by effectively engaging the SOVO partners in the process of change.
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Akbiyik, Eren Kocak. "Service Oriented System Design Through Process Decomposition." Master's thesis, METU, 2008. http://etd.lib.metu.edu.tr/upload/12609884/index.pdf.

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Although service oriented architecture has reached a particular maturity level especially in the technological dimension, there is a lack of common and acceptable approach to design a software system through composition and integration of web services. In this thesis, a service oriented system design approach for Service Oriented Architecture based software development is introduced to fill this gap. This new methodology basically offers a procedural top-down decomposition of a given software system allowing several abstraction levels. At the higher levels of the decomposition, the system is divided into abstract nodes that correspond to process models in the decomposition tree. Any node is a process and keeps the sequence and the state information for the possible sub-processes in this decomposition tree. Nodes which are defined as process models may include some sub-nodes to present details for the intermediate levels of the model. Eventually at the leaf level, process models are decomposed into existing web services as the atomic units of system execution. All processes constructing the system decomposition tree are modeled with BPEL (Business Process Execution Language) to expose the algorithmic details of the design. This modeling technique is also supported with a graphical modeling language referred to as SOSEML (Service Oriented Software Engineering Modeling Language) that is also newly introduced in this thesis.
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Nguyen, Ngoc Chan. "Service recommendation for individual and process use." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00789726.

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Web services have been developed as an attractive paradigm for publishing, discovering and consuming services. They are loosely-coupled applications that can be run alone or be composed to create new value-added services. They can be consumed as individual services which provide a unique interface to receive inputs and return outputs; or they can be consumed as components to be integrated into business processes. We call the first consumption case individual use and the second case business process use. The requirement of specific tools to assist consumers in the two service consumption cases involves many researches in both academics and industry. On the one hand, many service portals and service crawlers have been developed as specific tools to assist users to search and invoke Web services for individual use. However, current approaches take mainly into account explicit knowledge presented by service descriptions. They make recommendations without considering data that reflect user interest and may require additional information from users. On the other hand, some business process mechanisms to search for similar business process models or to use reference models have been developed. These mechanisms are used to assist process analysts to facilitate business process design. However, they are labor-intense, error-prone, time-consuming, and may make business analyst confused. In our work, we aim at facilitating the service consumption for individual use and business process use using recommendation techniques. We target to recommend users services that are close to their interest and to recommend business analysts services that are relevant to an ongoing designed business process. To recommend services for individual use, we take into account the user's usage data which reflect the user's interest. We apply well-known collaborative filtering techniques which are developed for making recommendations. We propose five algorithms and develop a web-based application that allows users to use services. To recommend services for business process use, we take into account the relations between services in business processes. We target to recommend relevant services to selected positions in a business process. We define the neighborhood context of a service. We make recommendations based on the neighborhood context matching. Besides, we develop a query language to allow business analysts to formally express constraints to filter services. We also propose an approach to extract the service's neighborhood context from business process logs. Finally, we develop three applications to validate our approach. We perform experiments on the data collected by our applications and on two large public datasets. Experimental results show that our approach is feasible, accurate and has good performance in real use-cases
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Crockett, Cordelia Elizabeth 1978. "A process for improving transit service connectivity." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/84337.

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Thesis (S.M. in Transportation)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2002.
Includes bibliographical references (p. 165-167).
by Cordelia Elizabeth Crockett.
S.M.in Transportation
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Books on the topic "Service process"

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Roberts, Barbara. Service of process: Monograph. [Chevy Chase, MD]: U.S. Dept. of Health and Human Services, Office of Child Support Enforcement, Child Support Technology Transfer Project, 1987.

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Commission, Australia Law Reform. Service and execution of process. Sydney, N.S.W: The Commission, 1987.

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U.S. National Park Service. Design process: National Park Service. [Denver, Colo.?]: The Service, 1989.

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Weltner, Philip. Georgia process and service: With forms. 2nd ed. Suwanee, GA (1327 Northbrook Pkwy., Suite 400, Suwanee 30024-3586): Harrison Co., 2000.

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Weltner, Philip. Georgia process and service: With forms. Norcross, Ga: Harrison Co., 1993.

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The social work process: Development to empower people. [South Africa]: Prentice Hall South Africa, 1998.

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O‘Connor, Rory V., Jan Pries-Heje, and Richard Messnarz, eds. Systems, Software and Service Process Improvement. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-22206-1.

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Klein, Tony. The registered process server's guide to service of process in California. San Francisco, Calif. (4104 24th St., San Francisco 94114): T. Klein, 1996.

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Brill, Naomi I. Working with people: The helping process. 7th ed. Boston: Allyn and Bacon, 2002.

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Working with people: The helping process. 3rd ed. New York: Longman, 1985.

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Book chapters on the topic "Service process"

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Maleyeff, John. "Business Process Improvement." In Service Science, 166–78. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-12.

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Maleyeff, John. "Business Process Outsourcing." In Service Science, 191–202. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-14.

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Maleyeff, John. "The Business Process." In Service Science, 15–32. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-2.

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Maleyeff, John. "Measuring Business Process Performance." In Service Science, 135–48. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-10.

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Maleyeff, John. "Process Mapping & Analysis." In Service Science, 45–63. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-4.

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Maleyeff, John. "Modeling Business Process Queues." In Service Science, 119–34. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-9.

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Draheim, Dirk. "Service-Oriented Architecture." In Business Process Technology, 221–41. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-01588-5_8.

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Eid-Sabbagh, Rami-Habib, Marcin Hewelt, Andreas Meyer, and Mathias Weske. "Deriving Business Process Data Architecturesfrom Process Model Collections." In Service-Oriented Computing, 533–40. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-45005-1_43.

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Bartho, Andreas, Gerd Gröner, Tirdad Rahmani, Yuting Zhao, and Srdjan Zivkovic. "Guidance in Business Process Modelling." In Service Engineering, 201–31. Vienna: Springer Vienna, 2011. http://dx.doi.org/10.1007/978-3-7091-0415-6_8.

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Maleyeff, John. "Supporting Infrastructure for Process Improvement." In Service Science, 179–90. Title: Service science : analysis and improvement of business processes / John Maleyeff. Description: New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-13.

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Conference papers on the topic "Service process"

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Wang, Dja-Shin, Ya-Wen Yu, Sheng-Hong Wang, and Bor-Wen Cheng. "Statistical process control on autocorrelated process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602577.

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Wang, Dja-Shin, Hsiang-Feng Ting, Cheng-Min Chao, and Tong-Yuan Koo. "Process capability analysis on autoregressive process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602525.

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Jun, Tao. "Service process analysis in knowledge-intensive business services." In 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959406.

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Skačkauskienė, Ilona, and Jurga Vestertė. "Discourse on service modularity: investigating service delivery process." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.060.

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*E-mail: jurga.vesterte@vgtu.lt Abstract. Purpose – the purpose of this research is to determine aspects of the service delivery process what must be considered for modularisation. The aim is reached through (1) investigating the process construct; (2) describing and schematizing service delivery process through integration of customer and provider perspectives; (3) ascertaining the as-pects of the service delivery process modularisation. Research methodology – the article is built on an overview of the scientific literature dealing with the topic, using meth-ods of comparative analysis, systemic analysis, abstraction, synthesis, abductive reasoning. Findings – for achieving service modularisation, the service provider may apply standardisation and automation methods on three dimensions of service delivery process: (1) service offering; (2) parts of the service process that are managed by the provider; (3) organisational structure of the provider. Research limitations – the study examines the aspects of modularity only on the conceptual level. A natural extension of this research is an empirical investigation of the introduced approaches. Practical implications – the proposed approaches help practitioners in the decision-making process for a service delivery process modularisation. Originality/Value – the study approaches the modularisation of the service delivery process considering the customer and service provider perspectives and fills the gap in the literature on service modularisation management. Keywords: services; service modularity; service delivery process; service management.
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Ren, Qunrong, Li Luo, Chenxi Yang, Juanjuan Ji, and Renrong Gong. "Applying the TOC five-step focusing process in surgical process." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602658.

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Nakajima, Masataka, Hiroshi Kato, and Yoshiki Shimomura. "A Method for Service Function Improvement Starting From the Service Delivery Process." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28822.

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In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.
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Tarichi, Andrey Pelicer, Leandro Cocato Fernandes, Claudio Luis Piratelli, and Creusa Sayuri Tahara Amaral. "PRIORITIZING SERVICE QUALITY MEASUREMENT CRITERIA IN CHARTER BUS TRANSPORTATION SERVICES WITH AHP." In International Symposium on the Analytic Hierarchy Process. Creative Decisions Foundation, 2016. http://dx.doi.org/10.13033/isahp.y2016.096.

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Habich, Dirk, Sebastian Richly, Andreas Ruempel, Wolfgang Buecke, and Steffen Preissler. "Open Service Process Platform 2.0." In 2008 IEEE Congress on Services Part 1 (SERVICES-1). IEEE, 2008. http://dx.doi.org/10.1109/services-1.2008.27.

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A. De Castro, Ana, Placido Pinheiro, and Gilberto Conrado De Souza. "A Scheduling Process Applied to Newspaper Production." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320687.

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Rinderle-Ma, Stefanie, Manfred Reichert, and Martin Jurisch. "Equivalence of Web Services in Process-Aware Service Compositions." In 2009 IEEE International Conference on Web Services (ICWS). IEEE, 2009. http://dx.doi.org/10.1109/icws.2009.72.

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Reports on the topic "Service process"

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English, Donald B. K., Susan M. Kocis, Stanley J. Zarnoch, and J. Ross Arnold. Forest Service National Visitor Use Monitoring Process: Research Method Documentation. Asheville, NC: U.S. Department of Agriculture, Forest Service, Southern Research Station, 2002. http://dx.doi.org/10.2737/srs-gtr-57.

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Dessouky, M. I., R. E. DeVor, and S. S. Kapoor. Statistical Process Control for Evaluating Contract Service at Army Installations. Fort Belvoir, VA: Defense Technical Information Center, September 1990. http://dx.doi.org/10.21236/ada228405.

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English, Donald B. K., Susan M. Kocis, Stanley J. Zarnoch, and J. Ross Arnold. Forest Service National Visitor Use Monitoring Process: Research Method Documentation. Asheville, NC: U.S. Department of Agriculture, Forest Service, Southern Research Station, 2002. http://dx.doi.org/10.2737/srs-gtr-57.

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Jung, Na Young, and Yoo-Kyoung Seock. The Effects of Customer Age on Service Recovery Evaluation Process in Retail. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1789.

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Kelbesa, Megersa. Digital Service Taxes and Their Application. Institute of Development Studies (IDS), December 2021. http://dx.doi.org/10.19088/k4d.2021.135.

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Many developing economies have seen a rise in e-commerce activity within their borders, and a decline in income from traditional industries as a result of COVID-19, meaning the digital economy offers a potentially unexploited source of tax revenue. . As a result, more developing countries may soon begin adopting some sort of digital tax. The economic activities which may be subject to the Digital Services Tax (DST) may vary from country to country. It will, therefore, be necessary for businesses operating in multiple jurisdictions across developing countries to keep up with the changes in digital taxes. Before implementing a DST scheme, developing countries are advised to perform an in-depth cost-benefit analysis and due considerations. Some developing (and several developed) countries have already unilaterally implemented a “provisional” DST system. Other developing countries are on the process of implementing DST or have simply announced that they will implement a DST soon. Although most of the countries so far actively working on DST (are rich countries, a growing list of developing countries are joining the process. Some examples include the following: Malaysia, Indonesia, Kenya, Nigeria, Argentina and, Chile. It is important to mention that the literature on DST is very limited – although growing, and the evidence base around the economic impacts is particularly scarce. This is partly due to the quite recent nature of DST implementation. The evidence is even scarcer for developing countries – Due to these limitations, this rapid evidence review looks at different types of available literature – including reports and blogs issued by international financial institutions and development agencies. The rest of the report will give an overview of key proposed approaches to tax the digital economy, provide a very brief account of the economic impact of DST, provide a brief mapping of the implementation of digital service taxes in developing countries, provide a brief description of each DST system and about the economic impact of the DST, finally a brief account or attributes of a “good” DST system.
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Khrunichev, R. V. Electronic information-educational resource «the Use of the online service Piktochart in the educational process of the University». OFERNIO, December 2018. http://dx.doi.org/10.12731/ofernio.2018.23533.

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Schuck-Zöller, Susanne, Sebastian Bathiany, Markus Dressel, Juliane El Zohbi, Elke Keup-Thiel, Diana Rechid, and Suhari Mirko. Developing criteria of successful processes in co-creative research. A formative evaluation scheme for climate services. Fteval - Austrian Platform for Research and Technology Policy Evaluation, April 2022. http://dx.doi.org/10.22163/fteval.2022.541.

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Climate change and its socio-ecological impacts affect all sectors of society. To tackle the multiple risks of climate change the field of climate services evolved during the last decades. In this scientific field products to be applied in practice are developed in constant interaction between climate service providers and users. To judge the effectiveness of these co-creation endeavours, evaluation is crucial. At present, output and outcome assessments are conducted occasionally in this research field. However, the summative evaluation does not help to adjust the ongoing process of co-creation. Thus, our work focuses on the formative evaluation of co-creative development of science-based climate service products. As the first step, main characteristics of the product development process were identified empirically. Secondly, we determined the six sub- processes of climate service product development and related process steps. Thirdly, we selected the questions for the formative evaluation relevant to all the sub-processes and process-steps. Then, a literature review delivered the theoretical background for further work and revealed further quality aspects. These aspects from literature were brought together with our results from the empirical work. In the end, we created a new scheme of quality criteria and related assessment questions for the different sub-processes in climate services, based on both, empirical and theoretical work. As the authors take into account the process of co-production in a real-life case, the criteria and assessment questions proposed are operational and hands-on. The quality aspects refer to the five principles of applicability, theoretical and empirical foundation, professionalism, transparency of processes and the disclosure of preconditions. They are elaborated comprehensively in our study. The resulting formative evalu- ation scheme is novel in climate service science and practice and useful in improving the co-creation processes in climate services and beyond.
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Jarvis, Leah, and Gisele Kaboré. Process evaluation: The Filles Eveillées ('Girls awakened') program for migrant adolescent girls in domestic service in urban Burkina Faso. Population Council, 2012. http://dx.doi.org/10.31899/pgy9.1033.

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Meade, Stephen, Kris Hatakeyama, Juan Camacho, Karen Brower, and Dave Scheid. In-Service Support of Surface Navy Combat Systems: Safety, Effectiveness, and Affordability Reviews: The Systems Engineering Process at NSWC PHD. Fort Belvoir, VA: Defense Technical Information Center, April 2011. http://dx.doi.org/10.21236/ada543912.

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McKitrick, Lucinda. The Development of an Evaluational Process for the Group Home Project of the Northeast Multnomah District of Childrens Service Division. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1837.

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