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Relevant bibliographies by topics / Service product

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Academic literature on the topic 'Service product'

Author: Grafiati

Published: 5 June 2025

Last updated: 24 June 2025

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Journal articles on the topic "Service product"

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Schönsleben, Paul. "Tangible services and intangible products in industrial product service systems." Procedia CIRP 83 (2019): 28–31. http://dx.doi.org/10.1016/j.procir.2019.02.144.

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Campbell, Corinne A. "Product Service Strategies for Information Services." Bulletin of the American Society for Information Science and Technology 22, no. 4 (2005): 15–17. http://dx.doi.org/10.1002/bult.20.

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Mathieu, Valérie. "Product services: from a service supporting the product to a service supporting the client." Journal of Business & Industrial Marketing 16, no. 1 (2001): 39–61. http://dx.doi.org/10.1108/08858620110364873.

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Song, Y., M. Herzog, B. Bender, and D. Meuris. "Konzipierung industrieller Produkt-Service Systeme*/Designing Industrial Product-Service Systems." wt Werkstattstechnik online 105, no. 07-08 (2015): 533–40. http://dx.doi.org/10.37544/1436-4980-2015-07-08-91.

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Die Transformation zum Anbieter industrieller Produkt-Service Systeme (IPS²) mit kundennutzenorientierten Geschäftsmodellen stellt Unternehmen vor enorme Herausforderungen. Die hier dargestellte Forschungslandkarte soll eine Übersicht wegweisender Erkenntnisse und methodischer Lösungsansätze zur Unterstützung insbesondere in der maßgebenden frühen Entwicklungsphase bieten. &nbsp; The transformation into a provider of industrial product-service systems (IPS²) with business models that are oriented on the customer value confronts business companies with serious challenges. The research strategy map shown here is intended to provide an overview of key conclusions and methodical approaches to support particularly the determining early stage of development.

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Beuren, Fernanda Hänsch, Marcelo Gitirana Gomes Ferreira, and Paulo A. Cauchick Miguel. "Product-service systems: a literature review on integrated products and services." Journal of Cleaner Production 47 (May 2013): 222–31. http://dx.doi.org/10.1016/j.jclepro.2012.12.028.

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Kloock-Schreiber, D., R. Siqueira, P. C. Gembarski, and R. Lachmayer. "DISCRETE-EVENT SIMULATION FOR SPECIFICATION DESIGN OF PRODUCTS IN PRODUCT-SERVICE SYSTEMS." Proceedings of the Design Society: DESIGN Conference 1 (May 2020): 255–64. http://dx.doi.org/10.1017/dsd.2020.295.

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AbstractBoundaries between products and services vanish and companies increasingly offer hybrid solutions known as Product Service Systems (PSS). Thereby, a holistic view that includes both the product and service parts must be taken. This paper presents a discrete-event simulation of a PSS as a method for the specification of the product part. Besides product and service, the application scenario and the decision-making are also modeled. Based on the results for a case study, the customer requirements could be guaranteed as the essential product specifications were optimized to minimize total costs.

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Kim, Yong Se, Kumiko Suzuki, and Seok Jin Hong. "Product Redesign for Service Considerations Using Affordances for Service Activities." Sustainability 12, no. 1 (2019): 255. http://dx.doi.org/10.3390/su12010255.

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It is critical to design for affordances, which is the messages of products and services that help human activities when properly perceived, in both product design and service design. Although research on product design for user activities or user-friendly design has been conducted, few efforts have been dedicated to product design for diverse service considerations. In the context of servitization and product-service systems, many new services are devised starting with a product. A systematic method is proposed to redesign products so that value propositions through services can be enhanced by dealing with service activities specifically. By integrating service activities and product functions, affordances for service activities are identified. Affordance features for those affordances are designed and combined into the redesign of a product to support service activities. An illustrative case of a standing wheelchair redesign is described to validate the applicability of the proposed method for product redesign for service considerations. The proposed method enhances through the redesign of products diverse life-cycle services in which many stakeholders are participating to co-create values for societal, entrepreneurial, and ecological sustainability.

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Patil, Siddharth, Mansi Parmar, and Dr Shiji Prasannan. "Effect Of Product Services And Customer Service Exorbitance In Cooperative Banks Of Vadodara”." International Journal of Research Publication and Reviews 6, no. 3 (2025): 5934–41. https://doi.org/10.55248/gengpi.6.0325.1287.

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Johannknecht, Florian, Marc Herrmann, and Roland Lachmayer. "Kostenmanagement von Produkt-Service- Systemen/Managing Costs of Product-Service Systems." Konstruktion 71, no. 06 (2019): 84–89. http://dx.doi.org/10.37544/0720-5953-2019-06-84.

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Inhalt: Um Produkte und Dienstleistungen kostengerecht zu entwickeln, muss ein entwicklungsbegleitendes Kostenmanagement erfolgen. Da nach der Konzeptphase bereits ein Großteil der Lebenszykluskosten festgelegt ist, müssen die Kostenprognose sowie -optimierung schon in frühen Entwicklungsphasen einsetzen. Im Rahmen der Kostenprognose werden vier Modelle vorgestellt, die dem Informationsstand über das Entwicklungsobjekt angepasst sind und die Verfügbarkeit des Systems berücksichtigen. Parallel werden die iterativ ermittelten Kosteninformationen genutzt, um die Gesamtkosten zu optimieren. Ein Fallbeispiel zeigt abschließend Möglichkeiten der Entscheidungsunterstützung für Entwickler und Manager.

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Meyer, Kyrill, Michael Thieme, and Christian Zinke. "Product-Service-Lifecycle." International Journal of Service Science, Management, Engineering, and Technology 4, no. 2 (2013): 17–33. http://dx.doi.org/10.4018/jssmet.2013040102.

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Product-related services are not sufficiently enough systematically and technically supported. Whereas sophisticated development and management systems for the entire lifecycle of products exist, the support of services is only insufficient. The authors’ developed a holistic concept as basis for IT support functions that are developed by practical reference processes.

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Dissertations / Theses on the topic "Service product"

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Sun, Luying. "Product + Service: The Intangible Smart in Everyday Products." University of Cincinnati / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1406819515.

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Botta, Christian. "Rahmenkonzept zur Entwicklung von Product-Service Systems : Product-Service Systems Engeneering /." Lohmar [u.a.] : Eul-Verl, 2007. http://deposit.d-nb.de/cgi-bin/dokserv?id=2975028&prov=M&dok_var=1&dok_ext=htm.

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Botta, Christian. "Rahmenkonzept zur Entwicklung von Product-Service Systems Product-Service Systems Engineering." Lohmar Köln Eul, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2975028&prov=M&dok_var=1&dok_ext=htm.

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Levitt, Benjamin (Benjamin P. ). "Product service transformation in product-centric firms." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90716.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 95-97).<br>In slow or no-growth economies, firms cannot rely solely on recurring business from large, core customers who often delay or cancel capital investments in belt-tightening times. To achieve growth, firms must lever domain knowledge to expand business markets to find new customers. A core method to accomplish this expansion is through service models that can provide recurring revenues without as much up-front investment for customers. However, in a product-centric firm, the process of transforming a product into a service can be complex, and is the motivation for this research. No other complete explanation of this process has been published to date. The goal of researching this process is to give direction to managers who are considering transforming a product into service. The research led to building a service model using the Collaborative Adaptive Sensing of the Atmosphere (CASA) Radar System as its subject. The CASA Radar System is an X-Band Phased-Array Radar used for weather forecasting and environmental warning, led by University of Massachusetts with the assistance from several universities and industry partners. The radar system provides capabilities that did not exist previously in larger and less price effective systems, but was only available to be acquired directly, for upwards of $600 million. The CASA model sought to show how transforming the radar system from a product to a service could create value for the UMASS led team by selling more systems in a new service model to new customers, including weather-sensing firms and non-profits that want access to the CASA Radar System and would even pay for it, but were unable to support its standard capital costs.<br>by Benjamin Levitt.<br>S.M. in Engineering and Management

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Krygier, Cory. "Architecture, product or service?" Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ42338.pdf.

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Kühlenthal, Jessica Courtney. "Mapping product design as a transdisciplinary service." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2829.

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Thesis (MTech (Design))--Cape Peninsula University of Technology, 2018.<br>Design is a highly complex process. It involves various stakeholders, processes and interactions that need to work coherently in order to result in a successful design or product. It needs to be acknowledged that offering design as a successful service is not simply an interaction between a customer and a single designer, but in reality is far more complex and detailed. In today’s society, it is no longer sufficient for design-businesses to only focus on providing a well designed end product. Instead, customers now seek value in superior experiences from the services they use. Design-businesses thus need to shift their current outward focus to also create and design superior service experiences. Owing to the intangible complexities and intricacies within design as a service it makes it incredibly challenging to improve or enhance. Skeg Product Development, a leader in the Product design industry in South Africa, was used as a single case study to offer a real-world working context of Product design as a service. This study used purposefully selected Service design tools and techniques, such as the customer journey and service blueprint, for co-design workshops. Three workshops were facilitated in order to co-design maps with employees from various functions within the case study. Workshop 1 required participants to map their ideal customer journey. This was used to identify an area of focus within the case study that would benefit the most from improved visualisation. Workshop 2 and 3 used a service blueprint to map the existing front of stage- and backstage interactions and processes respectively. The mapped findings were supplemented by informal interviews with employees as well as continuous observations within the case study. It was found that Product design as a service, although the experience is subjective to each customer and project, is filled with intangible challenges and intricacies. It had been identified that managing customer expectations is currently the biggest challenge in offering Product design as a service. Although this was found to be a crucial obstacle to the customer experience, with multiple discussions around the topic, very little is actively being done to address it. It was also identified that current internal processes are not completely understood in terms of what they entail or their purpose to the service. This was found to be especially true across the various functions. This holds significant consequences for employees, the service and ultimately the customers. During the course of the study a number of themes and topics emerged. These include the success criteria for Product design as a service, as well as the significance of understanding roles and processes. The challenge of managing customer expectations in an unpredictable context is also addressed. The study subsequently presents two means for design-businesses to shift their focus to backstage processes in order to mitigate this challenge. The emerged themes speak to the greater industry of Product design as well as the developing field of Service design. This research is aimed at any individual, business or employee involved in the design industry. This includes anyone who has a role in delivering design as service who could benefit from a clearer understanding of the challenging context in which they work. It would also be beneficial to an individual or business who may want to suggest adjustments or changes to improve design as a service in future.

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Lamvik, Trond. "Improving Environmental Performance of Industrial Products through Product Service Systems." Doctoral thesis, Norwegian University of Science and Technology, Faculty of Engineering Science and Technology, 2001. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-75.

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<p>This dissertation deals with the unintended sideeffects of utilizing resources and causing environmental load.</p><p>The intention of this report is to contribute to a leap improvement in enviornmental performance of industrial products. The results of the dissertation are directed towards companies that want to eliminate, or at best reduce the unintended side effects of their activities and industrial products.</p><p>The results are directed to the research community as a contribution to research on the effect of a shift from product-based to function-based economic system, and the potential improvement in environmental performance this may imply.</p><p>The main contribution of this dissertation is a strategy for developing product service combinations and thereby closing material loops of industrial products. The result is based upon product development models, creative tools and performance measurement combined with the resolution of the basic physical contradiction into a four step strategy for a long term shift of a business model based on product service combinations instead of products only. The fourstep strategy involves traditional product development models with focus on holistic lifespan thinking. Furthermore, emphasize is made to the need to include the creative tools to conquer psychological inertia and barriers for leap improvements in environmental performance.</p><p>The strategy is mainly based upon logical resoning and thought experiments and combined with observations in industry. It is difficult to give a final proof of the usefulness of the strategy, due to the time needed to perform such a strategic shift in the core activities of a business.This research has furthermore contributed to</p><p>• a clarification of the source of environmental load during the meetings between product and product life system where any action to reduce the original load will result in load of its own which means that the fundamental cause of load is still not resolved. Any attempt to remove the fundamental cause of side-effect is a true physical contradiction which violates the second law of thermodynamics.</p><p>• a clearer understanding of the need not only to integrate the different disciplines across a company’s operations, but also integrate along the value chain to capture the valuable information which arise during meetings between product and product life systems.</p><p>• a deeper understanding of the need to include creative techniques into the early phases of product development proejcts where dispositions for subsequent project phases and subsequent product life phases are disposed and locked against subsequent major modifications. Creative techniques contribute to the break out of existing mind patterns and contribute to the creation of solutions which reduce the business-as-usual pattern which acts as a barrier to leap improvement in environmental performance</p><p>• a clarification of the need to identify and develop the company’s environmental perspective. The need to develop strategies for improvingenvironmental performance of company internal processes, product systems and systemic networks of actors along the value chain is vital to achieve leap improvements in environemntal performance.</p><p>• a deeper understanding of the barriers to overcome to transform products-based business to service-based business.</p>

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Eliasson, Oskar, and Alexander Johansson. "Managing Barriers with Product-Service Systems for Non-Assembled Products." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69301.

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Purpose - The purpose of this thesis is to investigate what barriers there are when it comes to developing PSS in the process industry for their non-assembled products, both from a provider and customer perspective. Additionally, the purpose is further to investigate how companies can manage these barriers. Method - This master thesis is an exploratory multiple case study with an abductive approach. In total, 25 qualitative interviews were made, with respondents from seven different companies, both companies within the process industry and companies who act as customers to the process industry. The interviews were made during two phases, the first phase was exploratory interviews and the second phase was semi-structured interviews, the collected data were later analyzed with a thematic analysis. Findings - The main findings from this study is divided in five overarching categories, three originating from the interviews provider perspective, and two from the customer perspective, within all overarching categories, barriers and possible ways to manage these are identified. The three provider categories are: Characteristics of the process industry, Market and customer awareness and Extensive transformation required. Additionally, the customers categories are Customers perspectives of servitization and Fundamental management activities. The barriers from these categories has been grouped in a framework after the two constraints time and difficulty. Theoretical implications - This study contribute to the current literature about PSS, which has a clear gap when it comes to PSS for non-assembled products. This study contributes in two ways: Firstly, the findings from this study suggest that some part of the literature about PSS for assembled products could be transferred to products that are non-assembled, above this, the findings also highlighting unique barriers with PSS for non-assembled products. Secondly, this study contribute with clarity about how different barriers should be managed, something that partly lacks in today's PSS literature. Practical implications - With this study, companies within the process industry are provided with support when it comes to investigating new business opportunities, if it is worth for the companies within the process industry to start working with PSS, or if it is not. This study has three important contributions for managers. Firstly, due to the unique characteristics of the process industry, it is suggested that managers broaden the perspective and look wider than just the core-process to find servitization-possibilities. Secondly, managers are provided with useful information regarding PSS which could make them more comfortable when deciding to work with servitization, or not. Thirdly, as the findings shows that the process industry has constrained resources, a framework is presented aiming to aid managers prioritize which barriers to manage. Research limitations - Due to the limited time for this master thesis, only companies within Sweden has been contacted, at each company, a maximum of two persons were contacted.

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Lindahl, Mattias, and Erik Sundin. "Product Design Considerations for Improved Integrated Product/Service Offerings." Linköpings universitet, Industriell miljöteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-88921.

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In society today, there is increased awareness about escalating environmental problems, for example, climate change and pollution. The main reasons for these problems are tied to society’s use of products. During the last two decades, industry and academia have proposed and tried to implement a large number of potential strategies and solutions to reduce these problems. One such promising concept that has emerged is the Integrated Product/Service Offering (IPSO) (also known as Product/Service System (PSS)). This concept is based on research from several areas such as business economics, engineering design, and environmental technology. An IPSO is “an offering that consists of a combination of products and services that, based on a life cycle perspective, have been integrated to fit targeted customer needs.” The focus is on providing a function, not a product or service; this means that the provider can put more focus on optimizing the total life cycle cost (both from the provider and customer perspectives). In many cases, the service provider retains responsibility for the physical products in the IPSO during the use phase. The objective of this chapter is to introduce product design considerations to consider when developing an IPSO. The chapter begins by providing insight on why IPSOs require a new design mindset, followed by the presentation of useful guidelines for developing IPSOs. These guidelines are illustrated with three industry examples. This chapter is based on studies by the authors but also draws from studies found in the literature. While the focus is on business-to-business IPSOs, several of the proposed guidelines could also be valid for business-to-customer IPSOs.

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Ward, Antony. "Acquisition of service product knowledge." Thesis, Queensland University of Technology, 1995.

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Books on the topic "Service product"

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Lovelock, Christopher H. Product plus: How product ₊ service = competitive advantage. McGraw-Hill, 1994.

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Lovelock, Christopher H. Product plus: How product plus service = competitiveadvantage. McGraw-Hill, 1994.

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Ceschin, Fabrizio. Sustainable Product-Service Systems. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-03795-0.

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Unit, Staffordshire Open Learning. Library service product list. Staffordshire Open Learning Unit, 1997.

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Brough, M. W. Supplementary services in the product service quality continuum. UMIST, 1994.

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Hanan, Mack. Profits without products: How to transform your product business into a service. American Management Association, 1992.

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Fernandes, António Augusto. Product and Service Design Innovation. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-12774-8.

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Sakao, Tomohiko, and Mattias Lindahl. Introduction to product/service-system design. Springer, 2009.

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Meier, Horst, ed. Product-Service Integration for Sustainable Solutions. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-30820-8.

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Sakao, Tomohiko, and Mattias Lindahl, eds. Introduction to Product/Service-System Design. Springer London, 2009. http://dx.doi.org/10.1007/978-1-84882-909-1.

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Book chapters on the topic "Service product"

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Kruja, Drita. "Product/service management." In The Routledge Handbook of Hospitality Marketing. Routledge, 2017. http://dx.doi.org/10.4324/9781315445526-9.

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Braithwaite, Naomi, and Annika Schlemann. "Product service systems." In Eco-friendly and Fair. Routledge, 2018. http://dx.doi.org/10.4324/9781351058353-13.

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Todorovic, Milan. "Product-Service Systems." In Encyclopedia of Sustainable Management. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-25984-5_424.

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Todorovic, Milan. "Product-Service Systems." In Encyclopedia of Sustainable Management. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-02006-4_424-1.

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Fernandes, António Augusto. "Service and Product-Service Systems Design." In Product and Service Design Innovation. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-12774-8_4.

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Serksnis, Tony. "Assembly and Service." In Designing Electronic Product Enclosures. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-69395-8_6.

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Beverungen, Daniel, Martin Matzner, Oliver Müller, and Jörg Becker. "Product-Service System Approaches." In Handbook of Service Description. Springer US, 2012. http://dx.doi.org/10.1007/978-1-4614-1864-1_2.

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Meier, Horst, and Henning Lagemann. "Industrial Product-Service System." In CIRP Encyclopedia of Production Engineering. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-35950-7_14-5.

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Lee, Jaejoon, and Gerald Kotonya. "Service-Oriented Product Lines." In Systems and Software Variability Management. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-36583-6_19.

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Meier, Horst. "Industrial Product-Service System." In CIRP Encyclopedia of Production Engineering. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-20617-7_14.

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Conference papers on the topic "Service product"

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Hölttä-Otto, Katja, Victor Tang, and Kevin Otto. "Module Definition for Product-Service Systems." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70911.

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More and more manufacturing firms are transitioning to more serviced based offerings. It has been shown that a useful integrated bundle of services through a complimentary product can be a better business model than just adding support services to a product as tactical responses to customer needs. In order for companies to be able to define these integrated bundles in an efficient and systematic manner, a process is needed. In the paper we propose a new method to define modular services, ones that can be leveraged efficiently as driving entities, and which can be provided using several product offers. The service modules consist of services modularized for leveraging across several products. The method builds upon the foundations in product platform and modularity research extending it to product service systems. Further, we introduce alternative service modular platform leveraging strategies.

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Jianchang Fan, Debing Ni, and Xiaowo Tang. "Product recall decisions in supply chains under product liability." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170219.

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Moon, Seung Ki, Hyung Sool Oh, and Samyeon Kim. "A Product-Service System Model for Identifying Design Factors." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-12543.

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In competitive market environments, strategies that adding services to products for sales promotion are now moved to integrate products and services for satisfying diverse customer needs, and the number of these cases is gradually increasing. Trends of integrating products and services lead to the emergence of a product-service system (PSS). To implement and embody a PSS solution in new product development, a comprehensive design framework is allowed designers to facilitate the design factors of the PSS in complex business environments. The objective of this paper is to propose a PSS model to identify design factors for developing products and services by integrating object-oriented concepts and blueprinting in context of a business ecosystem. The proposed model is developed based on relationship between products and services matching with their design factors. The products and the services are then brought together to form a PSS. Functions and processes can be categorized to identify the design factors in different levels using the object-oriented concepts. Interaction between products and services lies on a PSS platform to form a product service system in blueprinting. To demonstrate of the effectiveness of the proposed model, we use a case study involving a smart phone.

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Hara, Tatsunori, Tamio Arai, and Yoshiki Shimomura. "Integrated Representation of Function, Service Activity, and Product Behavior for Service Development." In ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49511.

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Manufacturers are required to supply more services to customers in addition to material products. Although there are many literatures on the Product–Service System (PSS), computerized tools for this system have not been established until now. In this paper, we aim to present a modeling method and computer-aided design (CAD) tool to combine function, product, and service activity for the development of service offerings like the PSS. In our method, product and service activities are designed in parallel according to customer value. A service blueprint in the marketing field is extended to include the product behavior by utilizing the physical features in the engineering field. A view model, which describes the function structure of services for a Receiver State Parameter (RSP), connects the product behavior and service activity. The above method is implemented on a CAD system to analyze, evaluate, and design services. Our tool is applied through an example presented herein. Our model can work as a hub for existing studies in marketing and traditional engineering fields. Using them, the relationships between product behavior and service activity can be designed around the idea of customer value.

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Nakajima, Masataka, Hiroshi Kato, and Yoshiki Shimomura. "A Method for Service Function Improvement Starting From the Service Delivery Process." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28822.

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In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.

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Ganfu Wang and Xingzheng Ai. "Managing product variety on platform: Product market risk and scope economies." In 2016 13th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2016. http://dx.doi.org/10.1109/icsssm.2016.7538661.

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Darzentas, John, and Jenny Darzentas. "Product-Service Systems or Service Design ‘By- Products’? A Systems Thinking Approach." In Design Research Society Conference 2016. Design Research Society, 2016. http://dx.doi.org/10.21606/drs.2016.506.

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Oh, Hyung Sool, Seung Ki Moon, and Wonmo Kim. "A Product-Service System Design Framework Based on a Business Ecosystem." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70731.

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Nowadays, enterprises’ efforts are focused on increasing their product values with additional services and contents to satisfy diverse customer needs in competitive market environments. Trends of integrating services and products lead to the emergence of a product-service system (PSS). To enable designers and manufactures to implement and embody a PSS solution in new product development, there is a need for a comprehensive design framework to facilitate the design factors of PSS in complex business environments. The objective of this research is to propose a product-service system design framework to identify design factors for products and services in the context of a business ecosystem. In this paper, we introduce primary and secondary functions to understand customer purchasing motivations, which can be represented as the design factors. A survey on representative IT products is conducted to identify the design factors in terms of PSS. A business ecosystem is a group of entities associated with PSS. With the emergence of PSS, competitions in homogeneous market segment now become confrontations among different business ecosystems. In the proposed framework, we define a Product-Service platform (PS platform) as interface for customers toward PSS manufacturers, its supplier, and contents providers in the business ecosystem. Further, we discuss PS platform’s roles and advantages with case studies involving electronic consumer products.

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Harrison, Andrew. "Design for Service: Harmonising Product Design With a Services Strategy." In ASME Turbo Expo 2006: Power for Land, Sea, and Air. ASMEDC, 2006. http://dx.doi.org/10.1115/gt2006-90570.

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Over the last 10 years, the airline industry has come under increasing pressure to reduce operating costs and provide an improved service in an environment of declining revenues. As a result, operators expect engine suppliers to provide more efficient and reliable products and services, with lower and more predictable operating costs. In particular, the creation of long term service agreement offerings such as Rolls-Royce TotalCare™ align the goals of the Original Equipment Manufacturer (OEM) and the operator in ensuring that engines keep flying with minimal disruption at minimised cost. Whilst great strides can be made to optimise cost of ownership around existing products the real potential for quantum reductions comes when the product and service are designed in harmony. This requires a cultural shift from ‘offering a Service around an existing Product’ to ‘designing a Service and the Product that supports it’. In 2002 a programme was launched within Rolls-Royce plc to create and deploy an improved process for ensuring our new products are truly ‘Designed for Service’. This has encompassed a cultural change programme, working practice and process changes, enhanced tools and technique development and embodiment of control systems within the design change process gates. The Trent 1000 engine for the Boeing 787 is the first Rolls-Royce new product to have fully deployed ‘Design for Service’ from its earliest stages of preliminary design. The process has already driven both architectural and detailed design change. This attention to detail from the earliest stages of design is fully expected to ensure that the Trent 1000 is the lowest cost of ownership solution for the Boeing 787 aircraft. This paper discusses the elements of the process, including some of the problems and successes experienced during this initial application.

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Yu, Junhe, and Min Cai. "Product Master Structure for Product Family." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5303264.

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Reports on the topic "Service product"

1

Kramer, Mitchell. Customer Service Company and Product Update. Patricia Seybold Group, 2008. http://dx.doi.org/10.1571/pu05-29-08cc.

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Neramballi, Abhijna, and Tomohiko Sakao. From Product to Product-as-a-Service Designing: Challenges and Opportunities. Linköping University Electronic Press, 2025. https://doi.org/10.3384/iei-r.256.

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3

Kramer, Mitch. Customer Service Supplier and Product Update 1Q2013. Patricia Seybold Group, 2013. http://dx.doi.org/10.1571/pr05-30-13cc.

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Kramer, Mitchell. Customer Service Company and Product Update - 2Q2008. Patricia Seybold Group, 2008. http://dx.doi.org/10.1571/pr09-25-08cc.

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Kramer, Mitch. Customer Service Supplier and Product Update 4Q2013. Patricia Seybold Group, 2014. http://dx.doi.org/10.1571/pu03-06-14cc.

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Kramer, Mitch. Customer Service Supplier and Product Update - 4Q2012. Patricia Seybold Group, 2013. http://dx.doi.org/10.1571/pu03-07-13cc.

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Kramer, Mitch. Customer Service Supplier and Product Update 4Q2010. Patricia Seybold Group, 2011. http://dx.doi.org/10.1571/pu03-10-11cc.

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Kramer, Mitchell. Customer Service Company and Product Update - 4Q2009. Patricia Seybold Group, 2010. http://dx.doi.org/10.1571/pu03-11-10cc.

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Kramer, Mitch. Customer Service Supplier and Product Update 4Q2011. Patricia Seybold Group, 2012. http://dx.doi.org/10.1571/pu03-15-12cc.

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Kramer, Mitchell. Customer Service Company and Product Update - 4Q2008. Patricia Seybold Group, 2009. http://dx.doi.org/10.1571/pu04-02-09cc.

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