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Relevant bibliographies by topics / SERVICE-QUALITY-MODEL

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Academic literature on the topic 'SERVICE-QUALITY-MODEL'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 January 2023

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Journal articles on the topic "SERVICE-QUALITY-MODEL"

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Dr. V. Mallikarjuna, Dr V. Mallikarjuna, and S. Reddy Murali. "Conceptual Model for Assessing Service Quality of Mobile Banking." Indian Journal of Applied Research 4, no. 4 (October 1, 2011): 334–36. http://dx.doi.org/10.15373/2249555x/apr2014/103.

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Sumaedi, Sik, Medi Yarmen, and I. Gede Mahatma Yuda Bakti. "Healthcare service quality model." International Journal of Productivity and Performance Management 65, no. 8 (November 14, 2016): 1007–24. http://dx.doi.org/10.1108/ijppm-08-2014-0126.

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Purpose The purpose of this paper is to develop and test a multi-level healthcare service quality (HSQ) model in Jakarta, Indonesia. Design/methodology/approach The research used a quantitative research method. Data were collected via a survey with questionnaire. The respondents are 154 patients of a healthcare institution in Jakarta, Indonesia. Findings The research result shows a multi-level HSQ model. The HSQ model consists of three primary dimensions, namely, healthcare service outcome, healthcare service interaction, and healthcare service environment. Healthcare service outcome has three subdimensions, i.e. waiting time, medicine, and effectiveness. Healthcare service interaction has three dimensions, namely, soft interaction, medical personnel expertise, and hard interaction. Healthcare service environment has two dimensions, which are equipment condition and ambient condition. Research limitations/implications This research was only conducted in one healthcare institution in Jakarta, Indonesia. The data collection using convenience sampling method as well as the use of small sample size caused the limitation of the research results in representing across the customer of the healthcare institution. This study can be replicated with larger sample size and involving more healthcare institutions in order to examine the stability of the HSQ model. Practical implications Healthcare institution’s managers can use the HSQ model to monitor, measure, and improve their service quality. Originality/value There is a lack of research that develops and tests HSQ model based on multi-level approach in the context of developing country. This paper has fulfilled the gap.

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Santos, Jessica. "E‐service quality: a model of virtual service quality dimensions." Managing Service Quality: An International Journal 13, no. 3 (June 2003): 233–46. http://dx.doi.org/10.1108/09604520310476490.

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Kang, Gi‐Du, and Jeffrey James. "Service quality dimensions: an examination of Grönroos’s service quality model." Managing Service Quality: An International Journal 14, no. 4 (August 1, 2004): 266–77. http://dx.doi.org/10.1108/09604520410546806.

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Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically examines the European perspective (i.e. Grönroos' model) suggesting that service quality consists of three dimensions, technical, functional and image, and that image functions as a filter in service quality perception. The results from a cell phone service sample revealed that Grönroos' model is a more appropriate representation of service quality than the American perspective with its limited concentration on the dimension of functional quality.

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Uprety, Indu, and Amit Chaudhary. "Tri-service model: a concept of service quality." International Journal of System Assurance Engineering and Management 8, S2 (September 7, 2016): 823–35. http://dx.doi.org/10.1007/s13198-016-0530-3.

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Yeh, Chun-Wu, Avus Hou, Chin-Chun Huang, Li-Ching Huang, and Kuo-Lung Wu. "A Model to Improve Service Quality." Journal of Applied Sciences 13, no. 9 (April 15, 2013): 1522–29. http://dx.doi.org/10.3923/jas.2013.1522.1529.

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Kolanović, Ines, Čedomir Dundović, and Alen Jugović. "Customer-based Port Service Quality Model." PROMET - Traffic&Transportation 23, no. 6 (February 21, 2012): 495–502. http://dx.doi.org/10.7307/ptt.v23i6.184.

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This port service quality study is an important precondition for an efficient development of port industry and traffic system as a whole. It is due to the complexity of any port, as a system consisting of a large number of stakeholders rendering services to customers with various requirements, that a unique set of port service quality indices has been still missing. For this reason, the paper explains the port service quality concept in compliance with stakeholders and their requirements within the context of port service quality. The aim of the paper is to present a proposal for a customer-based port service quality model based on empirical study and its reliability testing on a selected sample. The proposed model is defined by five factors and fits satisfactorily into the obtained poll questionnaire results. The statistical data processing package SPSS 16.0 and the LISREL 8.54 programme were used in the study. KEY WORDS: port service, customer, model, factor analysis

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Haywood‐Farmer, John. "A Conceptual Model of Service Quality." International Journal of Operations & Production Management 8, no. 6 (June 1988): 19–29. http://dx.doi.org/10.1108/eb054839.

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Ahmad, Masitah, and Jemal H. Abawajy. "Digital Library Service Quality Assessment Model." Procedia - Social and Behavioral Sciences 129 (May 2014): 571–80. http://dx.doi.org/10.1016/j.sbspro.2014.03.715.

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Stamenkov, Gjoko, and Zamir Dika. "A sustainable e-service quality model." Journal of Service Theory and Practice 25, no. 4 (July 13, 2015): 414–42. http://dx.doi.org/10.1108/jstp-09-2012-0103.

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Purpose – Providing high service quality is a necessary but insufficient criterion for success. Service quality must be sustained longitudinally. The purpose of this paper is to propose a sustainable e-service quality model by presenting results from a mixed-method study conducted in the Republic of Macedonia’s banking industry. Sustainable e-service quality is the ability to deliver services continually with sustainable high quality, and the ability to manage and maintain customer satisfaction and loyalty. The authors scrutinized sustainable quality from an e-services perspective. Design/methodology/approach – Based on interview data, a theoretical model is developed. The model is examined empirically using exploratory factor analysis and structural equation modeling. As a sample, the authors chose one bank, with internal, e-services customers as a unit of analysis. Findings – Results support a sustainable e-service quality model, confirming that it captures the effect of the internal domain (i.e. quality management system, business/ICT alignment, ICT capabilities, ICT service climate, and e-service quality), and predicts the external domain (satisfaction and loyalty). Research limitations/implications – This study was conducted in one bank that is among the best in the country. This limitation implies a need for validation across varying contexts, markets, and countries. Practical implications – Practitioners can deploy the model as a diagnostic tool for organizational root-cause analysis of reduced performance and decreased customer satisfaction. The model answers a question regarding unfulfilled expectations of many companies that implement quality management systems: Why did the system fail to improve organizational performance or service quality? Originality/value – The result of this research is a sustainable e-service quality model. The model highlights relationships among factors, and provides a research foundation for elaboration in other contexts.

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Dissertations / Theses on the topic "SERVICE-QUALITY-MODEL"

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Li, Yi-Min. "A service quality performance evaluation model for hotel service." Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.

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Galloway, R. Les. "An operations centred model of service quality." Thesis, De Montfort University, 2001. http://hdl.handle.net/2086/4217.

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Owrak, Ali. "A quality evaluation model for service-oriented software." Thesis, University of Manchester, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.499901.

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Bopanna, Sumanth M. "The Extended Quality-of-Service Resource Allocation Model." Ohio University / OhioLINK, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1130198581.

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Walker, Joseph T., Gene Farren, Andy R. Dotterweich, James Gould, and Laura Walker. "Fitness Center Service Quality Model Confirmation SQAS-19." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/3791.

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A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

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Shahin, Arash. "A comprehensive model for service quality design : integrating CRS, SQFD and other advanced quality engineering techniques for designing quality service." Thesis, University of Newcastle Upon Tyne, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.483650.

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Valenzuela, Franco, Jeysev Estocalenko, José Rojas, and Carlos Raymundo. "Lean service quality model to improve the performance of service in automotive dealer." Springer Verlag, 2020. http://hdl.handle.net/10757/656345.

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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to measure service quality (SERVQUAL) and a conceptual/practical Lean Service model, with the aim of reducing the number of poorly performed technical repairs at a Toyota automobile dealership. The main result of the research was defining a practical guide to replicate the LSQ model. In addition, as the model’s first approach, the study demonstrated that, for the dealership under study, the rate of bad repairs was ultimately reduced by 5.17%.

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Lumyong, Rotjarek, and Suppalak Suksom. "Service Quality of Thai Travel Agency, Thailand Resor AB, in Sweden." Thesis, Mälardalen University, Mälardalen University, Mälardalen University, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-7789.

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The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. The dimension of tangibles (equipment, physical facilities, etc.), empathy (ability to see through the customer’s eyes), responstiveness (willingness to help and provide prompt service), and reliability (doing what company have promised) were adjusted consequencely. The respondents highlighted the following key quality factors of their expectations; be treated with respect, be listened to and be dedicated attention, more friendly staffs, get the accoracy information. Some respondent have fuzzy expectations that he company have to further discover the real expectations by providing gauidance to their staffs to encourage them to ask questions.

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Boakye, Kwabena G. "A Relationship-based Cross National Customer Decision-making Model in the Service Industry." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc283834/.

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In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countries. In addition, there is little research on established service quality measures pertaining to the mass service domain. This dissertation applies Rusbult's investment model of relationship commitment and examines its psychological impact on the commitment level of a customer towards a service in two economically diverse countries. In addition, service quality is conceptualized as a hierarchical construct in the mass service (banking) and specific dimensions are developed on which customers assess their quality evaluations. Using, PLS path modeling, a structural equation modeling approach to data analysis, service quality as a hierarchical third-order construct was found to have three primary dimensions and six sub-dimensions. The results also established that a country's national economy has a moderating effect on the relationship between service quality and investment size, and service satisfaction on investment size. This study is the first to conceptualize and use the hierarchical approach to service quality in mass services. Not only does this study build upon the investment model to provide a comprehensive decision model for service organizations to increase their return on investment but also, provides a congruence of work between service quality and the investment model in the management and decision sciences discipline.

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Wang, Tianjin. "A service quality model matched by a customised instrument for measurement of retail service sector performance." Thesis, University of the West of Scotland, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388216.

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Developed nations, like the United Kingdom, increasingly have become service-based economies: in Taiwan, service industry accounts for more than 50% of GDP, exceeding the output value of manufacturing industry. Since 1988, Taiwan has followed the trend towards dominant employment by the service sector as opposed to manufacturing activity. The measurement of service quality performance is therefore important. Thus the main aim of this research programme was to develop a Service Quality Performance (SQP) model and to match it by a customised instrument for measurement of service quality performance. The service sector selected for study was that of retail supermarkets operating in Taiwan or in the UK. To achieve customisation of the Service Quality (SQ) instrument, the author used a sequence of synthetic procedures for generation of an item pool, complemented by analytic procedures for purification of test items: membership of the SQ domain was thus ascertained. Six stages of data collection served to test the relevance of items and factors to the service industry sector surveyed. Four of these stages were dedicated to development of a customised SQ instrument for use in Taiwan supermarkets. The fifth stage involved data collection from selected supermarkets in Taiwan and in the UK: relative weights of each SQ item and factor were then determined. Sixth stage customer survey of UK supermarket performance allowed comparison of Taiwan and UK service quality rating. The customised SQ instrument is named SCOPES, a mnemonic for its 6 factors: product Strategy, corporate Culture, employee Orientation, company Policy, physical Environment, and customer Support. Four factors represent the intangible elements of SQ performance, two factors represent tangible elements. A novel feature of the methodology employed by the author is application of Fuzzy Delphi and Fuzzy AHP methods to purify and to weight service quality test items and factors. Importance-Performance Analysis (IPA) was used to identify high importance/low performance items, followed by Cluster Analysis to enable comparison of competitive SQ performance of supermarket firms grouped intra-cluster and intercluster. Critical discussion of the SCOPES instrument by the author differentiates it from the SERVQUAL scale. The 26-item content of the author's instrument, customised for measurement of supermarket SQ performance, incorporates only 10 of the 22 items comprising the SERVQUAL scale: the others were deleted by virtue of purification procedures. The 6-factor structure of the SCOPES instrument is distinguished from the 5-dimension structure of the SERVQUAL scale. Acceptable validity and reliability findings in respect of the SCOPES instrument are reported. The author suggests that his item generation and purification procedures could be usefully extended to other sectors of service industry. Thus, item pools specific to each service entity could be created, refining customised measurement of niche service quality performance. Cost and time constraints limited sampling to twelve supermarket service providers, but the author advocates wider ranging study of developed and developing nations in respect of comparative service quality performance.

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Books on the topic "SERVICE-QUALITY-MODEL"

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Galloway, R. L. An operations centred model of service quality. Leicester: De Montfort University, 2001.

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Galloway, R. L. Towards a model of service quality: An example in retail banking. Leicester: De Montfort University, 1994.

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Gupta, Amit. Effect of service climate on service quality: Test of a model using hierarchical linear modeling. Bangalore: Indian Institute of Management, 2002.

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Amit, Gupta. Effect of service climate on service quality: Test of a model using structural equation modeling. Bangalore: Indian Institute of Management, 2002.

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Tsalolikhin, Paul. Service quality model for university restaurant: Case study: the University of Ulster. (s.l: The Author), 2001.

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Becser, Norbert. A decision support model for improving service quality, SQI-DSS: A new approach. Budapest, Hungary: Budapest University of Economics and Public Administration, Dept. of Business Economics, 2003.

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Caruana, Albert. Excellence, market orientation, some aspects of service quality and their effect on performance in service companies: Propositions and a model. Henley: The Management College, 1994.

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Forrester, Eileen C. CMMI for services: Guidelines for superior service. Upper Saddle River, NJ: Addison-Wesley, 2010.

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L, Buteau Brandon, and Shrum Sandy, eds. CMMI for services: Guidelines for superior service. Upper Saddle River, NJ: Addison-Wesley, 2010.

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The magnet model components and sources of evidence: Magnet Recognition Program. Silver Spring, Md: American Nurses Credentialing Center, 2011.

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Book chapters on the topic "SERVICE-QUALITY-MODEL"

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Kim, Mi, Jin Ho Park, and Nam Yong Lee. "A Quality Model for IoT Service." In Advances in Computer Science and Ubiquitous Computing, 497–504. Singapore: Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-3023-9_77.

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Regev, Gil, Olivier Hayard, Donald C. Gause, and Alain Wegmann. "Toward a Service Management Quality Model." In Requirements Engineering: Foundation for Software Quality, 16–21. Berlin, Heidelberg: Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-02050-6_2.

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Jo, Hyun-Woong, and Sang-Wook Kim. "A Service Quality Model for the Public Information Service." In U- and E-Service, Science and Technology, 332–40. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-27210-3_44.

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Shi, Xiaohui, and Tian’en Chen. "Evaluation Model of Tea Industry Information Service Quality." In Computer and Computing Technologies in Agriculture IX, 320–29. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-48354-2_33.

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Liue, Zhiliang, Jinlong Zhang, and Lingfei Zou. "ITSQM: A Conceptual Model of IT Service Quality." In Lecture Notes in Electrical Engineering, 245–53. London: Springer London, 2012. http://dx.doi.org/10.1007/978-1-4471-4600-1_21.

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D’Ambrogio, Andrea. "Model-Driven Quality Engineering of Service-Based Systems." In Multimedia Services in Intelligent Environments, 81–103. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-13355-8_6.

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Zheng, Bing, Yi Xiong Feng, Jian Rong Tan, and Jun Hua Che. "An Exploratory Study of Logistics Service Quality Model." In Materials Science Forum, 1052–55. Stafa: Trans Tech Publications Ltd., 2006. http://dx.doi.org/10.4028/0-87849-421-9.1052.

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Bitner, Mary Jo, Valarie A. Zeithaml, and Dwayne D. Gremler. "Technology’s Impact on the Gaps Model of Service Quality." In Handbook of Service Science, 197–218. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1628-0_10.

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Vahdat, Vahab, Seyedmohammad Salehi, and Nima Ahmadi. "Service Quality Assessment via Enhanced Data-Driven MCDM Model." In Advances in Service Science, 217–30. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-04726-9_22.

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Chou, Chin-Mei, Cindy Sutanto, and Shu-Kai Wu. "Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model." In Human Interface and the Management of Information. Information and Knowledge Design, 513–25. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-20612-7_49.

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Conference papers on the topic "SERVICE-QUALITY-MODEL"

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Zhou, Ping, Zhipeng Wang, Wenjing Li, and Ning Jiang. "Quality Model of Cloud Service." In 2015 IEEE 17th International Conference on High-Performance Computing and Communications; 2015 IEEE 7th International Symposium on Cyberspace Safety and Security; and 2015 IEEE 12th International Conference on Embedded Software and Systems. IEEE, 2015. http://dx.doi.org/10.1109/hpcc-css-icess.2015.134.

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Aljazzaf, Zainab M. "TQoSM: Total quality of service model." In 2015 International Conference on Industrial Engineering and Operations Management (IEOM). IEEE, 2015. http://dx.doi.org/10.1109/ieom.2015.7228116.

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Yang, Jin, Xu Chen, and Huan Yang. "Evaluation Model for Hospital Service Quality." In International Conference on Logistics Engineering, Management and Computer Science (LEMCS 2015). Paris, France: Atlantis Press, 2015. http://dx.doi.org/10.2991/lemcs-15.2015.289.

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Wen, Pang Xiong, and Li Dong. "Quality Model for Evaluating SaaS Service." In 2013 Fourth International Conference on Emerging Intelligent Data and Web Technologies (EIDWT). IEEE, 2013. http://dx.doi.org/10.1109/eidwt.2013.19.

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Giovanoli, Claudio. "Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation." In 9th International Conference on Cloud Computing and Services Science. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0007587502410248.

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Ahmadi Oskooei, Meysam, and Salwani Mohd Daud. "Quality of service (QoS) model for web service selection." In 2014 International Conference on Computer, Communications, and Control Technology (I4CT). IEEE, 2014. http://dx.doi.org/10.1109/i4ct.2014.6914187.

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Haque, Adil. "Quality of Service: Model, Algorithms and Architectures." In 2008 IEEE International Networking and Communications Conference (INCC). IEEE, 2008. http://dx.doi.org/10.1109/incc.2008.4562672.

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Pellokila, Imelda Regina, Rio Benedicto Bire, and Lorens Riwu. "Analysis of Service Quality with Dematel Model." In International Conference on Applied Science and Technology on Social Science (ICAST-SS 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210424.022.

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Chou, Chien-Chang. "A fuzzy SERVAQUL model for evaluating service quality of service industry." In 2008 IEEE Conference on Cybernetics and Intelligent Systems (CIS). IEEE, 2008. http://dx.doi.org/10.1109/iccis.2008.4670847.

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Lawrence. "Quality of service (QoS): a model for information." In Fourth International Workshop on Object-Oriented Real-Time Dependable Systems. IEEE, 1999. http://dx.doi.org/10.1109/words.1999.806579.

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Reports on the topic "SERVICE-QUALITY-MODEL"

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Snir, Y., Y. Ramberg, J. Strassner, R. Cohen, and B. Moore. Policy Quality of Service (QoS) Information Model. RFC Editor, November 2003. http://dx.doi.org/10.17487/rfc3644.

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Ash, G., A. Morton, M. Dolly, P. Tarapore, C. Dvorak, and Y. El. Y.1541-QOSM: Model for Networks Using Y.1541 Quality-of-Service Classes. RFC Editor, October 2010. http://dx.doi.org/10.17487/rfc5976.

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Bader, A., L. Westberg, G. Karagiannis, C. Kappler, and T. Phelan. RMD-QOSM: The NSIS Quality-of-Service Model for Resource Management in Diffserv. RFC Editor, October 2010. http://dx.doi.org/10.17487/rfc5977.

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Scholl, Lynn, Felipe Bedoya-Maya, Orlando Sabogal-Cardona, and Daniel Oviedo. Making the Links between Ride-hailing and Public Transit Ridership: Impacts in Medium and Large Colombian Cities. Inter-American Development Bank, October 2021. http://dx.doi.org/10.18235/0003697.

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As transit ridership continues to fall in many cities across the globe, key policy debates continue around whether Uber and other ride-hailing services are contributing to this trend. This research explores the effects of the introduction of ride-hailing to Colombian cities on public transportation ridership using Ubers timeline as case study. We test the hypothesis that ride-hailing may either substitute or compete with public transit, particularly in cities with large transit service gaps in coverage or quality. Our analysis builds on historic transit ridership data from national authorities and uses a staggered difference-in-difference model that accounts for fixed effects, seasonality, socioeconomic controls, and the presence of integrated transport systems. Despite large reductions in transit ridership in most cities, our results suggest that Uber is not statistically associated with the observed drop in ridership. Moreover, consistent with evidence from previous research, public transit reforms implemented between 2007 and 2015 throughout Colombian cities appear to have contributed substantially to the declines in transit ridership observed across the country. Findings in this paper inform policy-targeted insights and contribute to current debates of the links between ride-hailing and public transit in cities in Latin America.

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Tummala, Rohan, Andrew de Jesus, Natasha Tillett, Jeffrey Nelson, and Christine Lamey. Clinical and Socioeconomic Predictors of Palliative Care Utilization. University of Tennessee Health Science Center, January 2021. http://dx.doi.org/10.21007/com.lsp.2020.0006.

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INTRODUCTION: Palliative care continues to gain recognition among primary care providers, as patients suffering from chronic conditions may benefit from use of this growing service. OBJECTIVES: This single-institution quality improvement study investigates the clinical characteristics and socioeconomic status (SES) of palliative care patients and identifies predictors of palliative care utilization. METHODS: Retrospective chart review was used to compare clinical and SES parameters for three groups of patients: (1) palliative care patients who attended at least one visit since the inception of the University Clinical Health Palliative Care Clinic in Memphis, TN in October 2018 (n = 61), (2) palliative care patients who did not attend any appointments (n = 19), and (3) a randomized group of age-matched primary care patients seen by one provider from May 2018 to May 2019 (n = 36). A Poisson regression model with backward conditional variable selection was used to determine predictors of palliative care utilization. RESULTS: Patients across the three care groups did not differ in demographic parameters. Compared to palliative care-referred non-users and primary care patients, palliative care patients tended to have lower health risk (p < 0.001). Palliative care patients did not differ from primary care patients in socioeconomic status but did differ in comorbidity distribution, having a higher prevalence of cancer (𝜒2 = 14.648, df = 7, p = 0.041). Chance of 10-year survival did not differ across risk categories for palliative care patients but was significantly lower for very high-risk compared to moderate-risk primary care patients (30% vs. 78%, p = 0.019). Significant predictors of palliative care use and their corresponding incidence rate ratios (IRR) were hospital referral (IRR = 1.471; p = 0.039), higher number of prescribed medications (IRR = 1.045; p = 0.003), lower Charlson Comorbidity Index (IRR = 0.907; p = 0.003), and lower systolic blood pressure (IRR = 0.989; p = 0.004). CONCLUSIONS: Patients who are expected to benefit from and of being high utilizers of palliative care may experience greater clinical benefit from earlier referral to this service.

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Day, Christopher M., Hiromal Premachandra, and Darcy M. Bullock. Characterizing the Impacts of Phasing, Environment, and Temporal Factors on Pedestrian Demand at Traffic Signals. Purdue University, 2011. http://dx.doi.org/10.5703/1288284317352.

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There is a need for more and higher quality data on pedestrian demand patterns for a number of applications in planning, transportation engineering, public health, and other areas. It is particularly desirable to better characterize the influence of daily, weekly, and annual variations; the impact of weather and special events; and the effects of changes in pedestrian phasing. This paper proposes and demonstrates a methodology for quantifying the relative demand for pedestrian service at a signalized intersection by using the percent of signal cycles per hour in which the pedestrian phase was actuated. Although this performance measure does not by itself provide a pedestrian count, it can be used as a surrogate to characterize how pedestrian volumes vary due to operating conditions. More importantly, since this technique does not require new sensors, the data can be collected at thousands of intersections across the nation where pedestrian push buttons are in use. This paper documents findings from over a year of data collection at a signalized intersection on a college campus. The effects of daily/weekly/annual variations, special events, weather (temperature and precipitation), seasonal changes in activity patterns, and changes in pedestrian signal phasing are documented. A Tobit model is used to account for the influences of these variables and understand how they co-influence pedestrian activity. The implementation of an exclusive pedestrian phase is associated with a 9% increase in pedestrian phase utilization at the intersection. This change is associated with a decrease in user cost relative to performing midblock crossings. The modeled impact of snowfall events adds further insight by showing that as the user cost of making midblock crossings increases, pedestrian activity at the intersection increases.

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Maheshwari, Sunil, Rajesh Chandwani, Mohammad Zoheb, Sungsup Ra, Sonalini Khetrapal, Rajesh Bhatia, Amar Nawkar, and Tikesh Bisen. Public–Private Partnership for Strengthening Urban Health in Nagpur: The Model Urban Primary Health Center Project. Asian Development Bank, March 2022. http://dx.doi.org/10.22617/wps220064-2.

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This paper presents an innovative public–private partnership to revive the urban primary health center (UPHC) system of Nagpur City in Maharashtra State, India. From the baseline assessment, the partnership between the Nagpur Municipal Corporation (NMC) and Tata Trusts identified that the low utilization of UPHCs was due to inadequate infrastructure of the health centers, fewer working hours, inadequately trained human resources, and availability of staff only for a short time. A road map consisting of three phases was jointly prepared by NMC and Tata Trusts to improve the quality of service in 26 UPHCs, of which phase 3 is currently underway.

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Milek, Karen, and Richard Jones, eds. Science in Scottish Archaeology: ScARF Panel Report. Society of Antiquaries of Scotland, September 2012. http://dx.doi.org/10.9750/scarf.06.2012.193.

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The main recommendations of the panel report can be summarised under four key headings:  High quality, high impact research: the importance of archaeological science is reflected in work that explores issues connected to important contemporary topics, including: the demography of, the nature of movement of, and contact between peoples; societal resilience; living on the Atlantic edge of Europe; and coping with environmental and climatic change. A series of large-scale and integrated archaeological science projects are required to stimulate research into these important topics. To engage fully with Science in Scottish Archaeology iv these questions data of sufficient richness is required that is accessible, both within Scotland and internationally. The RCAHMS’ database Canmore provides a model for digital dissemination that should be built on.  Integration: Archaeological science should be involved early in the process of archaeological investigation and as a matter of routine. Resultant data needs to be securely stored, made accessible and the research results widely disseminated. Sources of advice and its communication must be developed and promoted to support work in the commercial, academic, research, governmental and 3rd sectors.  Knowledge exchange and transfer: knowledge, data and skills need to be routinely transferred and embedded across the archaeological sector. This will enable the archaeological science community to better work together, establishing routes of communication and improving infrastructure. Improvements should be made to communication between different groups including peers, press and the wider public. Mechanisms exist to enable the wider community to engage with, and to feed into, the development of the archaeological and scientific database and to engage with current debates. Projects involving the wider community in data generation should be encouraged and opportunities for public engagement should be pursued through, for example, National Science Week and Scottish Archaeology Month.  Networks and forums: A network of specialists should be promoted to aid collaboration, provide access to the best advice, and raise awareness of current work. This would be complemented by creating a series inter-disciplinary working groups, to discuss and articulate archaeological science issues. An online service to match people (i.e. specialist or student) to material (whether e.g. environmental sample, artefactual assemblage, or skeletal assemblage) is also recommended. An annual meeting should also be held at which researchers would be able to promote current and future work, and draw attention to materials available for analysis, and to specialists/students looking to work on particular assemblages or projects. Such meetings could be rolled into a suitable public outreach event.

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Estimating costs of post-abortion services. General Hospital Aurelia Valdivieso, Oaxaca, Mexico. Population Council, 1999. http://dx.doi.org/10.31899/rh1999.1011.

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Health care systems around the world are facing problems providing quality care with increasingly constrained resources. While modern practices and diagnostic tests have made pregnancy a much less risky event than in the past, not all pregnancies have a favorable outcome. Spontaneous abortion occurs in 15–45% of all known pregnancies, and studies show that 25% of all obstetric/gynecology hospital admissions are for incomplete abortion. Given the high level of resources devoted to treating this condition, it is imperative to develop cost-effective methodologies to provide quality care. Unsafe abortion performed by untrained and inexperienced providers is the fourth leading cause of maternal mortality in Mexico. Strengthening the capacity of health care institutions to provide high-quality post-abortion care services that are cost-effective, accessible, and sustainable is a major public health objective. To improve its service-delivery model, the Aurelio Valdivieso General Hospital in Oaxaca implemented a redesigned service model for women seeking care for incomplete abortion. The study detailed in this report assesses the cost and quality implications of this new service model.

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Perceptions of community pharmacists, patent and proprietary medicine vendors, and their clients regarding quality of family planning services: The IntegratE Project. Population Council, 2021. http://dx.doi.org/10.31899/rh17.1016.

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The IntegratE Project is a four-year initiative (2017–21) implemented by the Population Council and partners that seeks to increase access to contraceptive methods by involving the private sector (community pharmacists [CPs] and patent and proprietary medicine vendors [PPMVs]) in family planning (FP) service delivery in Lagos and Kaduna States, Nigeria. The project aims to establish a regulatory system with the Pharmacists Council of Nigeria to ensure that CPs and PPMVs provide quality FP services, comply with FP regulations, and report service statistics to the Health Information Management System (HMIS). To achieve this, the project is implementing: a pilot three-tiered accreditation system for PPMVs; a supervisory model to ensure standard drug-stocking practices; building the capacity of CPs and PPMVs to provide a wider range of FP services and data report to the HMIS. This brief focuses on quality of care received by women voluntarily seeking FP services from CPs and PPMVs. CPs and PPMVs and their clients appear to be satisfied with the FP services offered by CPs and PPMVs; on-going learning opportunities, and a supportive supervision system that is properly coordinated should be sufficient to maintain the quality of services offered by CPs and PPMVs.

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