Log in

Relevant bibliographies by topics / SERVICE-QUALITY-MODEL / Books

To see the other types of publications on this topic, follow the link: SERVICE-QUALITY-MODEL.

Books on the topic 'SERVICE-QUALITY-MODEL'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 46 books for your research on the topic 'SERVICE-QUALITY-MODEL.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse books on a wide variety of disciplines and organise your bibliography correctly.

1

Galloway, R. L. An operations centred model of service quality. De Montfort University, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

2

American Association of Blood Banks. Transfusion Service Quality Assurance Committee., ed. A model quality system for the transfusion service. American Association of Blood Banks, 1997.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

3

William, Boulding, and Marketing Science Institute, eds. Conceptualizing and testing a dynamic process model of service quality. Marketing Science Institute, 1992.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

4

William, Boulding, and Marketing Science Institute, eds. Conceptualizing and testing a dynamic process model of service quality. Marketing Science Institute, 1992.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

5

Galloway, R. L. Towards a model of service quality: An example in retail banking. De Montfort University, 1994.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

6

Gupta, Amit. Effect of service climate on service quality: Test of a model using hierarchical linear modeling. Indian Institute of Management, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

7

Amit, Gupta. Effect of service climate on service quality: Test of a model using structural equation modeling. Indian Institute of Management, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

8

Tsalolikhin, Paul. Service quality model for university restaurant: Case study: the University of Ulster. The Author), 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

9

Becser, Norbert. A decision support model for improving service quality, SQI-DSS: A new approach. Budapest University of Economics and Public Administration, Dept. of Business Economics, 2003.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

10

Caruana, Albert. Excellence, market orientation, some aspects of service quality and their effect on performance in service companies: Propositions and a model. The Management College, 1994.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

11

Forrester, Eileen C. CMMI for services: Guidelines for superior service. Addison-Wesley, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

12

Berte, L. A Model Quality System for the Transfusion Service. S Karger Pub, 1998.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

13

Whyte, Grafton. V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Emerald Publishing Limited, 2018.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

14

Whyte, Grafton. V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Emerald Publishing Limited, 2018.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

15

Whyte, Grafton. V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Emerald Publishing Limited, 2018.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

16

Parasura. Empirical Examination of Relationships in an Extended Service Quality Model. Marketing Science Inst, 1990.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

17

Sadkowski, Wojciech, and Piotr Jedynak. Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation. Taylor & Francis Group, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

18

Sadkowski, Wojciech, and Piotr Jedynak. Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation. Taylor & Francis Group, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

19

Sadkowsk, Wojciech, and Piotr Jedynak. Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation. Routledge, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

20

Sadkowski, Wojciech, and Piotr Jedynak. Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation. Taylor & Francis Group, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

21

Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation. Taylor & Francis Group, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

22

Boulding. Conceptualizing and Testing: A Dynamic Process Model for Service Quality #92-121. Marketing Science Inst, 1992.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

23

Parasuraman, A. A conceptual model of service quality and its implications for future research.. 1985.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

24

Total Quality in Music School Organization: Quality Organization Model for Continuos Improvement of the Musical Educational Service. Independently Published, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

25

Model for Quality Affordable Housing: Service Coordinators & Community Partners Create Successful Intentional Communities. Two Books, Incorporated, 2022.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

26

Crefeld, Dustin. Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V. GRIN Verlag GmbH, 2011.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

27

Cmmi For Services Guidelines For Superior Service. Addison-Wesley Professional, 2011.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

28

Program, Boston Model City. Boston's Model City. Creative Media Partners, LLC, 2018.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

29

Mitchell, Vince, and William S. Harvey. Marketing and Reputation within Professional Service Firms. Edited by Laura Empson, Daniel Muzio, Joseph Broschak, and Bob Hinings. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.013.14.

Full text

Abstract:

This chapter reviews the research on marketing and reputation relevant to Professional Service Firms (PSFs). Although there has been relatively little research to date which explores both fields concurrently, the authors organize the material by problematizing the issue of marketing within PSFs. They introduce and provide a conceptual model of reputation that explores its antecedents, such as service quality, social networks, and rankings as well as consequences such as sales effectiveness, premium pricing, and client loyalty within PSFs. Reputation has often been conflated with other related

APA, Harvard, Vancouver, ISO, and other styles

30

Improving The Quality Of Child Custody Evaluations A Systematic Model. Springer-Verlag New York Inc., 2012.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

31

O'Donohue, William, and Lauren Woodward Tolle. Improving the Quality of Child Custody Evaluations: A Systematic Model. Springer, 2014.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

32

Improving the Quality of Child Custody Evaluations: A Systematic Model. Springer London, Limited, 2012.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

33

Xiao, XiPeng. Technical, Commercial and Regulatory Challenges of QoS: An Internet Service Model Perspective. Elsevier Science & Technology Books, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

34

Hemmelgarn, Anthony L., and Charles Glisson. Introducing the ARC Organizational Strategies. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0004.

Full text

Abstract:

This chapter describes the ARC model of three core strategies for developing effective human service organizations. These include (1) embedding guiding organizational principles, (2) providing organizational component tools for identifying and addressing service barriers, and (3) developing shared mental models. ARC’s strategies provide the tools and the reasoning to guide behaviors and processes among organizational members that ensure improved service quality and outcomes. These strategies are reviewed as part of ARC’s orchestrated and structured process to improve OSC (i.e., the cultures an

APA, Harvard, Vancouver, ISO, and other styles

35

Middleton, Kathy L. Yes! on Demand. ABC-CLIO, LLC, 2016. http://dx.doi.org/10.5040/9798216039921.

Full text

Abstract:

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains

APA, Harvard, Vancouver, ISO, and other styles

36

The magnet model components and sources of evidence: Magnet Recognition Program. American Nurses Credentialing Center, 2011.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

37

The Magnet model components and sources of evidence: Magnet Recognition Program. American Nurses Credentialing Center, 2008.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

38

Figley, Charles R., and Kathleen Regan Figley. Compassion Fatigue Resilience. Edited by Emma M. Seppälä, Emiliana Simon-Thomas, Stephanie L. Brown, Monica C. Worline, C. Daryl Cameron, and James R. Doty. Oxford University Press, 2017. http://dx.doi.org/10.1093/oxfordhb/9780190464684.013.28.

Full text

Abstract:

Drawing on more than 48 years of experience working with compassionate people who were suffering, the authors discuss and illustrate the useful applications of the new Compassion Fatigue Resilience Model. Briefly reviewing the relevant research and theoretical literature, they point to the common findings that human service workers frequently forget about their own workplace comforts and are often unaware of the heavy price they pay in giving service to others. Several case studies illustrate what prompts efforts to build compassion fatigue resilience, and the life improvements that result whe

APA, Harvard, Vancouver, ISO, and other styles

39

Hemmelgarn, Anthony L., and Charles Glisson. Building Cultures and Climates for Effective Human Services. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.001.0001.

Full text

Abstract:

This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioral health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations. The book provides a balance between the use

APA, Harvard, Vancouver, ISO, and other styles

40

Radević, Ivan. Knowledge Management and Organization. The Rowman & Littlefield Publishing Group, 2021. https://doi.org/10.5040/9781666994841.

Full text

Abstract:

The book gives an insight into how the quality of health care may improve through the model of knowledge management and a multi-contingency approach to organizational design. The author assesses the relational triangle between knowledge management, organizational design, and the health system in Montenegro. Montenegrin health care system is presented through macroeconomic, managerial, and organizational-legal factors. The author focuses on the importance of knowledge management, leadership, organizational strategy, structure, culture and climate of health organizations. The author’s research c

APA, Harvard, Vancouver, ISO, and other styles

41

Herman, Daniel B., Ezra S. Susser, and Sarah A. Conover, eds. Critical Time Intervention. Oxford University PressNew York, NY, 2024. http://dx.doi.org/10.1093/9780197518144.001.0001.

Full text

Abstract:

Abstract Critical Time Intervention (CTI) is a time-limited, evidence-based model of care coordination for people that is delivered during a critical period of transition in their lives. During such periods—which may include the transition from shelters, hospitals, jails, and prisons into the community—people often have difficulty re-establishing themselves with access to needed supports, placing them at risk of ongoing instability and other adverse outcomes. CTI provides direct emotional and practical assistance and strengthens individuals’ ties to their community and support systems during t

APA, Harvard, Vancouver, ISO, and other styles

42

Liang Tsai, Hui. Information Technology and Business Process Reengineering. Praeger, 2003. http://dx.doi.org/10.5040/9798400670251.

Full text

Abstract:

Information technology matters. The formulation of business models and strategies is likely to be seriously flawed if it neglects new technological changes and repercussions. Information technology and organizational learning are both critical to attaining and sustaining competitive advantage. Based on these premises, and on the increasingly evident obsolescence of the traditional, hierarchical business model, the author takes an integrated approach to the discussion of organizational learning, new value propositions, supply-chain optimization, e-commerce, new perspectives on business process

APA, Harvard, Vancouver, ISO, and other styles

43

Wasserman, David. A Sword for the Convicted. Praeger, 1990. http://dx.doi.org/10.5040/9798216021865.

Full text

Abstract:

Using New York City as a research model, this study explores the organizational, tactical, and ethical challenges of providing zealous advocacy for every convicted indigent wishing to appeal. David Wasserman, a former staff attorney with New York's Legal Aid Society, examines the unique form of representation that has emerged since the Supreme Court recognized the right to free appellate counsel, and details the conflict between the role of assigned appellate counsel and the demands of an overcrowded and underfunded criminal justice system. As the first study of indigent criminal appellate rep

APA, Harvard, Vancouver, ISO, and other styles

44

Packard, Thomas. Organizational Change for the Human Services. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197549995.001.0001.

Full text

Abstract:

This book presents an evidence-based conceptual framework for planning and implementing organizational change processes specifically focused on human service organizations (HSOs). After a brief discussion of relevant theory and a review of key challenges facing HSOs that create opportunities for organizational change, a detailed conceptual framework outlines an organizational change process. Two chapters are devoted to the essential role of an organization’s executive or other manager as a change leader. Five chapters cover the steps of the change process, beginning with identifying a problem

APA, Harvard, Vancouver, ISO, and other styles

45

Dubin, Jon C. Social Security Disability Law and the American Labor Market. NYU Press, 2021. http://dx.doi.org/10.18574/nyu/9781479811014.001.0001.

Full text

Abstract:

This book examines how the Social Security Administration determines eligibility for disability benefits based on ability to make work adjustments to jobs in the economy. It examines program history and the agency’s complex adjudicatory processes, as well as the federal judicial framework, through analysis of the SSA’s use of the administrative notice doctrine and vocational expert testimony, including its development and use of unique “grid” regulations with predetermined medical-vocational conclusions and rules upon which to base work adjustment assessments. It explores why that system is br

APA, Harvard, Vancouver, ISO, and other styles

46

Cohn, Kenneth H., and Douglas E. Hough, eds. The Business of Healthcare. Praeger, 2007. http://dx.doi.org/10.5040/9798216190561.

Full text

Abstract:

The rapid pace of change in the healthcare industry is creating turbulence for just about everyone. For consumers, affordable access to quality healthcare is an issue of primary importance. For employers, health benefits have grown to be an alarmingly large component of their compensation packages. For physicians and other healthcare providers, practice management has become increasingly demanding. Each of this set's three volumes untangles the complexity, provides answers to knotty questions, and points the way toward better healthcare for all. Features include commentary, prescriptions, and

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!