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Dissertations / Theses on the topic 'SERVICE-QUALITY-MODEL'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Li, Yi-Min. "A service quality performance evaluation model for hotel service." Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.

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Galloway, R. Les. "An operations centred model of service quality." Thesis, De Montfort University, 2001. http://hdl.handle.net/2086/4217.

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Owrak, Ali. "A quality evaluation model for service-oriented software." Thesis, University of Manchester, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.499901.

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4

Bopanna, Sumanth M. "The Extended Quality-of-Service Resource Allocation Model." Ohio University / OhioLINK, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1130198581.

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5

Walker, Joseph T., Gene Farren, Andy R. Dotterweich, James Gould, and Laura Walker. "Fitness Center Service Quality Model Confirmation SQAS-19." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/3791.

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A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

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Shahin, Arash. "A comprehensive model for service quality design : integrating CRS, SQFD and other advanced quality engineering techniques for designing quality service." Thesis, University of Newcastle Upon Tyne, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.483650.

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7

Valenzuela, Franco, Jeysev Estocalenko, José Rojas, and Carlos Raymundo. "Lean service quality model to improve the performance of service in automotive dealer." Springer Verlag, 2020. http://hdl.handle.net/10757/656345.

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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.<br>The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to

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Lumyong, Rotjarek, and Suppalak Suksom. "Service Quality of Thai Travel Agency, Thailand Resor AB, in Sweden." Thesis, Mälardalen University, Mälardalen University, Mälardalen University, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-7789.

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<p>The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. The dimension of tangibles (equipment, physical facilities, etc.), empathy (ability to see through the customer’s eyes), responstiveness (willingness to help and provide prompt service), and reliability (doing what company have promis

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Boakye, Kwabena G. "A Relationship-based Cross National Customer Decision-making Model in the Service Industry." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc283834/.

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In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countries. In addition, there is little research on established service quality measures pertaining to the ma

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Wang, Tianjin. "A service quality model matched by a customised instrument for measurement of retail service sector performance." Thesis, University of the West of Scotland, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388216.

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Developed nations, like the United Kingdom, increasingly have become service-based economies: in Taiwan, service industry accounts for more than 50% of GDP, exceeding the output value of manufacturing industry. Since 1988, Taiwan has followed the trend towards dominant employment by the service sector as opposed to manufacturing activity. The measurement of service quality performance is therefore important. Thus the main aim of this research programme was to develop a Service Quality Performance (SQP) model and to match it by a customised instrument for measurement of service quality performa

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11

ZHANG, YOU-REN, and 張佑任. "Research on integrated service quality model." Thesis, 1992. http://ndltd.ncl.edu.tw/handle/46141422674560254914.

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TSAI, YI-CHIA, and 蔡宜家. "Developing a Service Quality Model for Streaming Music Service." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/svej7t.

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碩士<br>國立中正大學<br>資訊管理系研究所<br>106<br>Streaming music service was the third destructive wave for the global music industry (Morris & Powers, 2015). The revenues of it grew by 60.4% - the largest growth in eight years (IFPI, 2017). Therefore, this study thought that streaming music service is worthwhile to research. However, researchers had yet to use the perspective of service quality to explore streaming music service. In this study, Brady and Cronin’s model (Brady & Cronin, 2001) was used as theoretical basis to develop a service quality model of streaming music service. This model included thr

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Chang, Chiung-Wen, and 張瓊文. "Using service quality gap model to evaluate children rehabilitation quality." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/18972320342177263856.

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碩士<br>國立中山大學<br>醫務管理研究所<br>100<br>Objective: The purpose of the study is to explore the gap of service quality between pediatric therapist and family of children with disabilities. Service Quality Model and SERVQAL were used to evaluate and compare expectations and performance of service quality for pediatric therapist and family members. Based on the research results, pediatric therapist and rehabilitation department can adjust the service quality and responsiveness. Method: Pediatric therapists and family of children with disabilities from 7 hospitals or rehabilitation clinics in Kaohsiung a

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康秀芳. "The Model building of Temple Service Quality." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/40292147030859272754.

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碩士<br>義守大學<br>管理科學研究所<br>90<br>Abstract The present study aimed to explore followers’ opinions of the temple service quality in Taiwan. PZB model was used as the theoretical base, and the questionnaires about temple service quality were applied to explore the opinions of the followers from thirty-three temples. SPSS package was used to analyze the data of the questionnaires. Moreover, the Multivariate Analytical Quantification I (MAQ I) was selected to construct the predication model of temple service quality. In addition, the significant difference between the satisfaction of e

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Ho, Chi-Sheng, and 何其盛. "Constructing a Model of Service Recovery Quality." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/46377480343464424073.

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碩士<br>國立屏東科技大學<br>企業管理系碩士班<br>94<br>This study aims to explore the perspective of service recovery quality in consumers, the relationship between constructs of service recovery quality and customers satisfaction. realizing by the relation of actively-avoid, honest conscientious, substance indemnify, immediately psychology recovery, to build up the model of service recovery quality Satisfactory model. First, investigating service recovery quality that consumer accept are honest conscientious is the highest, felling the immediately psychology recovery is the lowest, company should strength hones

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Otaki, Chia, and 張嘉瀧. "A MCDM Model for Casino Service Quality." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/37288842530164120483.

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碩士<br>稻江科技暨管理學院<br>休閒遊憩與旅運管理學系碩士班<br>103<br>Abstract The purpose of this study is to construct a decision making model for casino managers to improve the service quality. This paper uses decision making trial and evaluation laboratory (DEMATEL) and DEMATEL-based analytical network process (DANP) to explore the interrelationship and influential weights within dimensions/criteria. The empirical findings reveal that the criteria of casino service quality possessed a self-effect relationship based on DEMATEL technique. Based on the influential network relation map (INRM), the dimension that manage

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Chang, Tsang-Chuan, and 張倉銓. "Assessment and monitoring model of service quality." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/14955681868266349363.

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博士<br>國立臺灣科技大學<br>工業管理系<br>103<br>Service has become the key to industrial development in the economic system. Thus, service quality is regarded as the critical factor in obtaining competitive advantage in servitized industries. However, service and physical products differ fundamentally, and the voice of customers is generally fuzzy and non-quantitative, often leading to errors in the measurement of service quality. For this reason, this dissertation applied fuzzy linguistic scale in a questionnaire to gauge the satisfaction of customers towards individual service items as well as their overa

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Yan, Jun-rong, and 顏君蓉. "RESEARCH ON CHAIN BOOKSTORE SERVICE QUALITY MODEL." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/80443830228402648344.

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碩士<br>南華大學<br>出版與文化事業管理研究所<br>96<br>This research is a theory foundation according to the PZB service quality model. The questionnaire of the service quality of the chain bookstore quantity forms were designed by making use of 26 components of service quality five greatest gaps the consumers of article bookstore are the main survey response. Data processing was carried out using SPSS analysis questionnaire data, by the regression analytical and central limit theorem, deduce estimate equation and confidence interval of the service quality satisfaction of the chain bookstore. The results show as

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Zheng, Nai-Jail, and 鄭乃嘉. "A New Model for improving Service Quality." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/46234749390795985520.

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碩士<br>崑山科技大學<br>資訊管理研究所<br>100<br>Importance-satisfaction models (I-S model) can identify service items for improvement but cannot determine which service items can actually improve customer satisfaction. Although the Kano model can find the service items to enhance customer satisfaction, it cannot know the actual feelings of the customer’s satisfaction. This study uses the concept of the service quality of P.Z.B., we integrate the I-S model and Kano model to identify the high importance and low satisfaction service items that can actually improve customer satisfaction. This can provide decisi

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Tu, Wei-Cheng, and 涂偉承. "Using The PZB service quality model to Explain the Logistics Service Quality on Food Distribution." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/jszbqg.

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碩士<br>國立高雄第一科技大學<br>資訊管理系電子商務碩士班<br>106<br>The purpose of this study is to get to the perspective of the food distributor, and to understand the problem of the case study by the case study and the problem of the logistics of the food distribution industry, and to use the PZB model to analyze the quality of the product that the manufacturer has received, and then to collect the data in the form of an expert interview and questionnaire. The questionnaire is based on the PZB service quality theory model as the structured interview topic, and the open in-depth interview, so as to achieve the semi-

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Chou, Po-Wei, and 周柏葳. "Exploring Service Quality of Life Insurance Industry by Quality Gap Model." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/48173111609701428826.

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碩士<br>銘傳大學<br>商品設計學系碩士在職專班<br>99<br>As people increase their demand for insurance with the change of life style, the industry of insurance grows fast in terms of scale and forms a market type of fierce competition. How to draw up the strategies for service design to improve service quality and corporate image has thus become an important issue for insurance companies to explore when designing their services. The objects of this study were to assist the industry in specifically determining the strategic guidance for its design of intangible services whereby to enhance its total competitive abil

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Mao, Hsin-Yuan, and 毛新元. "Combining Kano Two-Dimensional Quality Model and PZB Model to Construct Service Quality Model for Mobile Payment." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/bx7v58.

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碩士<br>國立臺北科技大學<br>資訊與財金管理系<br>106<br>In order to find out the service demand that mobile payment service has a greater impact on consumers, the industry can be used as a business strategy to enhance the appeal of the service. This paper examines the key quality attributes of mobile payment services through focus group interviews and Kano two-dimensional quality model and PZB service quality gap. After constructing the action payment service quality model, it sorts the importance and finds the service items that need to be urgently improved or added. This article reviews the evolution of action

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Sheng, Ni Yuan, and 倪源勝. "Hybrid MCDM Model for Improving Airport Service Quality." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/74512369931900772098.

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碩士<br>開南大學<br>商學院碩士在職專班<br>102<br>Abstract In this study, we applied new hybrid multiple criteria decision making (MCDM) model. The model comprises decision-making trial and evaluation laboratory (DEMATEL) to explore the interdependent and feedback problems among criteria for building the influential network relation map (INRM), DEMATEL-based ANP (DANP) to find the influential weights, and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) combining DANP to evaluate and improve the performance matrix of each alternative based on INRM for achieving the greatest airport performances. I

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Liu, Chun-Liang, and 劉峻良. "Study on Service-Oriented Medical Quality Management Model." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/66482687093200230719.

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碩士<br>國立中山大學<br>資訊管理學系研究所<br>98<br>After the implementation of national health insurance, the health care industry has entered into a new era. The public not only ask the hospital for medical technology and expertise, but also more focus on the quality of care. The quality of health care has become a successful key factor for hospital management. The biggest problem of quality management faced by a hospital is that no one can clearly describe the organizational structure, business process, and information system which are related with the medical quality management. Provided that no one could

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Trang, Vo thi Thao, and 武氏草莊. "Constructing the Quality Model for Manufacturing Service Industry." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/37558366287296683018.

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碩士<br>國立高雄應用科技大學<br>精密模具與機械產研碩士外國專班<br>99<br>Nowadays, the product or service quality is very important in market economy. Because the higher product or service quality is, the more profit of the company can have. Moreover, the on-going transformation of advanced economies from manufacturing to services makes service quality played an especial role in recent economy. So, the issue “how to improve service quality” is attracted many researchers. Many previous studies have analyzed about service quality; however, most of them are focused on banking, medicine, education, online shopping etc. Meanw

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Chang, Chia-Tzu, and 張家慈. "The Model between Service Quality and Market Share." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/7w4fr8.

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碩士<br>淡江大學<br>商管學院經營管理全英語碩士學位學程<br>106<br>Nowadays, the industrial structure alters, and leads to tremendous rising of the service industry. Therefore, the enterprises are encountering obstacles such as various competitors, increasing demand of service quality, and diverse emerging of innovative products and services. To enhance the competitiveness of enterprises, comprehensive customer service management and customer relationship management are ideal measure for the business employers to fully understand what customers actually need and facilitate them to boost the market share on the pers

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Li, Yen-Ping, and 李燕苹. "Exploring Service Quality Management with Chemical Trade Company. - A Study of PZB Service Quality Deficiency Model." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/ts8ct3.

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碩士<br>崑山科技大學<br>企業管理研究所<br>102<br>This case study is based on one particular Taiwan Trading company. Upon expanding from micro-enterprise to macro-enterprise, this retail sales company usually faces the problems of incomplete rules and regulations, poor services flow chart which result in quality of services could not be upgraded, and no breakthrough sales volumes. This research first makes use of the work flow of this case study to draft out the service blueprint of the company, and from the service blueprint differentiates into the customers action, onstage contact actions and backstage cont

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Lin, Chia-Hong, and 林家弘. "Application of PZB Service Quality Model in Evaluating the Medical Service Quality of Nurse Practitioner Care." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/a9cj3m.

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碩士<br>國立臺灣大學<br>護理學研究所<br>105<br>Background and Objective: Taiwan Nurse Practitioner Care Model (NPCM) is the nurse practitioners in collaboration with the auxiliary physician-in-charge to provide continuity and integration of the patient''s medical care. Many hospitals apply this care model to replace the shortage of resident physician. However, at present, there is no related research in Taiwan about whether the quality of medical service of the nurse practitioners meets the expectation of the patients and how the patients feel about the care model. Therefore, the purposes of this

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Lin, Fang-Yi, and 林芳儀. "Improving Health Service Quality in Rural Areas by Quality Function Deployment Model." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/61249547780673163502.

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碩士<br>國立澎湖科技大學<br>服務業經營管理研究所<br>97<br>There is no doubt we are among an era of aged society and ccompanied by higher level of education comes along higher expectations in quality standard of medical services. The Health Industry, even though traditionally leaned towards a one-way doctor-patient relationship, now inevitably faces vigorous competition. By adopting new perspectives from the service industry, health organizations have gradually developed a customer (patient)-oriented relationship when providing health services in order to promote customer satisfaction. Penghu is a rural island are

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Ni, Li-Yu, and 倪立渝. "Service Quality Evaluation Model of Cloud Computing Service Provider From Service Provider Point of View." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/43459033437733097870.

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碩士<br>國立高雄應用科技大學<br>企業管理系<br>102<br>With the improvement and popularity of cloud computing technology, many companies fancy the cost-cutting and flexible advantages of cloud computing. They can choose the provider that they expected without considering cost. Companies use cloud computing becoming a trend. However, there don’t have complete research about the service quality evaluation of cloud computing service provider. Therefore, this study organizes the framework of important service quality factors which suit to cloud computing provider. This study collects factors from related literature

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Chen, Xian. "A Service Quality Based Evaluation Model for SaaS Systems." Phd thesis, 2010. http://hdl.handle.net/10048/1357.

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With the emergence of a new service delivery model, Software-as-a-Service (SaaS), interest in quality management in the planning and operation of SaaS systems is increasing significantly. Most current quality management approaches for SaaS focus primarily on the perspective of service provider. They largely ignore the perspective of service customer as well as the nature of ongoing business relationship between the service provider and customer. Based on an extensive exploration of this relationship, the thesis research makes contributions in the following four areas: 1. A theory of SaaS busin

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Chen, I.-Wen, and 陳義文. "Establishing the Innovative Service Quality Model for Department Stores." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/v7veb8.

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碩士<br>國立臺北科技大學<br>服務與科技管理研究所<br>100<br>In recent years, each country''s service industry has shown a high proportion of growth. According to the report of Directorate General of Budget Accounting and Statistic Executive Yuan, R.O.C (DGBAS), the 2011 Gross Domestic Product (GDP) up to 13.7 trillion, of which 68.69% of the service industry contributed. From this to understand that service industry was the backbone of our economy. However, owing to the increase in standards of living, customers valued not only product quality but also service quality. The department store for the entire business

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Michael, KuoHsu, and 曾國旭. "The Model Development of Service Quality and Customer Satisfaction." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/62946977273250791961.

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碩士<br>淡江大學<br>管理科學學系碩士班<br>100<br>According to the service quality concept of SERVQUAL, the customer satisfaction can be extended to examine the impact of quality conformance and managerial knowledge on customer loyalty and customer satisfaction. The quality conformance can affect service delivery and customer perception, and then impact customer loyalty. In addition, the managerial knowledge can affect managerial perception of customer expectation; and customer expectation will be enhanced and then customer loyalty can be improved. Hence, the customer loyalty can be the common link between qu

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Huang, Ding-Jiun, and 黃鼎鈞. "Service-Quality-Oriented Process Reengineering Model for Property Management." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/76726896481948089129.

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碩士<br>淡江大學<br>土木工程學系博士班<br>98<br>Due to nature of service orientation, property management companies commonly pursue high service quality. Slince the property management has heterogeneous customers and the intangible natural of services, the difficulty of service quality comtrol and management is increasing. To cope with this circumstance, the PZB service quality gap analysis model provides a feasible reference describing the dimensions of service quality and service gap structure, which would be a guideline to measure the service quality gaps in outside the company but the exact way to improv

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Wang, Tien-Szu, and 王天賜. "Measuring Service Quality of ERP Vendors to Success Model." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/49194796206889593606.

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碩士<br>國立中央大學<br>企業管理學系碩士在職專班<br>91<br>This study is a partial test and development of updated DeLone and McLean (2003) IS success model. Measuring service quality of Enterprise Resource Planning (ERP) vendors with SERVQUAL, a theoretical instrument from marketing literature been tested and broadly applied to the success model. We argue that IS units provide service should include two parts of internal (e.g. IS department) and external (e.g. ERP vendor and consultant) service. To focus on service quality of ERP vendor provided, in this research, the empirical results show a substantial support

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Tsai, Hui-Hua, and 蔡惠華. "Evaluating service quality by a Choquet-fuzzy-integral model." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/51011240970482525870.

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博士<br>國立中山大學<br>企業管理學系研究所<br>91<br>Considering measurable evidence and fuzzy measures that involve linguistic terms, this thesis proposes a fuzzy-number based Choquet integral to aggregate linguistic information when information fusion between criteria is considered. The proposed fuzzy-number based Choquet integral is a generalization of a standard Choquet integral that can cope with interval-number or fuzzy-number types of measurable evidence and fuzzy measures. Furthermore, by investigating the related characteristics of the Choquet integral and the fuzzy-number based Choquet integral, the o

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Lin, Chin-Jung, and 林進榮. "Service Quality Model of the R.O.C. Travel Assurance Association." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/12938558811906291182.

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碩士<br>中國文化大學<br>觀光休閒事業管理研究所<br>101<br>ABSTRACT Few literature deals with service quality model of the R.O.C. Travel Quality Assurance Association (TQAA) from the perspective of the travel agencies. Thus, the present study was initiated to propose the influential model of service quality of TQAA. First, the main factors that influence service quality of TQAA were constructed via literature review and con-verted into multi-criteria decision making (MCDM) evaluation system. Subsequently, a survey was carried out to investigate the expert agen-cy-members of TQAA and collect their opinions which we

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Hsiao, Man-Wei, and 蕭蔓微. "Developing a Quality Risk Assessment Model of Airline Service." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/11248462564804353793.

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碩士<br>東吳大學<br>企業管理學系<br>101<br>In recent years, the competition in the aviation market has become more and more intensive. The previous researches about the quality of airline service were focused on exploring the quality attributes or evaluation of service quality. Service quality was usually studied from the perspective of positive influence by those studies. When service quality does not meet the customer’s expectations or demands, however, it can be regarded as a kind of negative influence that represents the occurrence of service failure. This result will further reduce customer satisfact

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Coentro, João Pimentel Peixoto. "A model of quality service management for information systems." Master's thesis, 2007. http://hdl.handle.net/10216/10975.

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Tese de mestrado. Mestrado em Engenharia Electrotécnica e de Computadores (Área de especialização Tecnologias da Informação para Gestão Empresarial). Faculdade de Engenharia. Universidade do Porto. 2007

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Liang-Hsien, Yeh, and 葉亮賢. "Building service quality evaluation model for financial holding company." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/71160926557115453550.

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碩士<br>輔仁大學<br>管理學研究所<br>98<br>In this global competitive environment, providing customer satisfaction financial service will be the most important mission in every financial holding company. Therefore, building an evaluation model to measure the service quality satisfaction is important to help the financial holding company to find and improve the service defect. The purpose of this study is to build the manufacturing performance evaluation. There are three steps regarding the construction of the performance evaluation: 1.Construct the initial evaluation index. 2.Revise the evaluation index.

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Chen, Lu-Fang, and 陳璐芳. "Research on Building New Service Quality Decision Making Model." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/37501340205615834347.

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博士<br>中華大學<br>科技管理博士學位學程<br>99<br>Traditional Gap analysis (GA) and Importance-Performance analysis (IPA) are two simple and useful techniques which can help managers identify which attributes should be improved to promote service quality. However, the basic assumptions underlying the application of GA and IPA were challenged while comparing with the Kano’s two-dimensional model. The main purpose of this research is to builid two new service quality strategy methods to revise GA and IPA. The first is to build a new gap analysis (NGA) by redefining service quality gap and building its evaluatin

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Lin, Vivienne Hsiaowen, and 林曉汶. "SERVICE QUALITY MODEL &; EXPECTATION ANALYSIS OF CONFERENCE INTERPRETING." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/79315488339062649325.

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碩士<br>國立臺灣師範大學<br>翻譯研究所<br>102<br>Since 20th Century, the conference interpreting community has been dedicating efforts in the search of “what it takes for excellence” in the profession. Regardless of the endeavors, frustrations have been experienced by the community in the pursuit of quality. With emerging efforts dedicated to understanding users, in absence of a valid quality measurement instruments that can be applied across the board, empirical studies in the field has limited comparability. In addressing this issue, this study develops a service quality model and service quality measurem

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Coentro, João Pimentel Peixoto. "A model of quality service management for information systems." Dissertação, 2007. http://hdl.handle.net/10216/10975.

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Tese de mestrado. Mestrado em Engenharia Electrotécnica e de Computadores (Área de especialização Tecnologias da Informação para Gestão Empresarial). Faculdade de Engenharia. Universidade do Porto. 2007

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Yu-Shin, Hsiao, and 蕭育欣. "Integrating Kano’s model into QFD for service quality of national freeway service area." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/43699708392413455755.

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碩士<br>國立嘉義大學<br>休閒事業管理研究所<br>94<br>In recent years, with the government administered the two days off policy, people have been spending more time on domestic tourism. Therefore, it is important to improve the service quality of national freeway service area. This study discussed the strategies of the service quality improvement to satisfy tourist and user demands in service area. The key point of improving service quality is to meet customer’s demands, and we get the most effective outcome by cross-departmental cooperation. Taking national freeway service area as an example, we study the servi

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CHIANG, PO-WEN, and 江博文. "To Investigate Service Quality of Bookkeeping Firm by Utilizing PZB Service Quality Model: A Case Study in Yulin Area." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/26npwp.

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碩士<br>國立雲林科技大學<br>工業工程與管理系<br>105<br>The poor management enterprise and reduce new companies as because recession, resulting in fierce competition in the industry between the accounting. How to provide high-quality services, establish good interaction with customers, increase customer satisfaction and loyalty, maintain long-term business relationships are must important in the industry of certified public bookkeepers. This study is aimed at the customers of the accounting firm in Yunlin area, collects the customer's expectations and feelings about the service quality, to analyze the competitiv

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Yang, Wan-jing, and 楊菀菁. "On the Quality and Citizen’s Satisfaction with Kaohsiung City Mayer’s Electronic Mailbox Service via the e-Service Quality Model." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/20332248829481734289.

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碩士<br>國立中山大學<br>公共事務管理研究所<br>92<br>With the rise of Internet, “Electronic Mailbox” becomes the most immediate communication channel between government and citizens beyond limit of time and distance. Apparently, Electronic Mailbox appears as one of the two-way interactive e-government services; moreover, it is commonly available on all country government web sites and offers two-way communication service channel. Citizens are able to express their opinions, doubts, and complaints regarding policies, laws, and regulations via such electronic approach, and can look forward to receiving prompt r

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Chien, Cheng-Ju, and 簡正儒. "Using fuzzy numbers to evaluate gap model of service quality." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/26714307097972535531.

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Huang, Hung-Yueh, and 黃鴻越. "Assessment Model of Service Quality for Bus Rapid Transit Systems." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/75273493044782629490.

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碩士<br>國立臺灣大學<br>土木工程學研究所<br>102<br>Bus Rapid Transit System was first implemented in South America and its successful experience had been learned by cities around the world. The BRT systems have been tremendously grown in the last decade. From 1992 to 2001, only 23 cities had implemented new BRT systems or busways while 123 cities have implemented BRT systems since 2002. Today, more than 168 cities around the world have implemented 4,400 kilometers of BRT which carry over 30 million daily passenger trips. However, there were few researches on the evaluation of service quality for BRT systems.

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張威國. "A Model to Maximize Hospital Service Quality Under Budget Constraint." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/09482407655627564287.

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博士<br>中華大學<br>科技管理學系<br>94<br>The development of education and economy in Taiwan has made people become more aware of medical knowledge, which in turn leads to their higher expectations of medical quality. Under such a circumstance, the customer’s (patients’) satisfaction level becomes an important indicator to evaluate the service quality of a hospital and a main factor for whether or not the patients will visit the hospital. To strengthen the competitiveness of the hospitals, in addition to making efforts to improve both of the service and medical quality, the top priority of the hospital ma

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詹雅慧. "A research of developing resource distribution model for service quality." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/88905687662891889085.

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