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Books on the topic 'Service quality'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Edited by Gummesson Evert 1936- and Scheuing Eberhard E. MCB, 1991.

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2

Beaton, M. Professional service: Service quality. Beaton Associates, 1991.

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3

1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. I.F.S.Pubns, 1992.

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4

Philip, G. Service quality of industrial information services. British Library Research and Innovation Centre, 1996.

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5

Evans, Gerry. Evaluating service quality. S.C.O.V.O, 1991.

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6

Paul, Kunst, and Lemmink Jos, eds. Managing service quality. Paul Chapman Pub. Ltd., 1995.

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7

1952-, Edvardsson Bo, Scheuing Eberhard E, and Quality in Services (QUIS), (4th : 1994), eds. Improving service quality. MCB, 1995.

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8

1946-, Davis Vivian Witkind, and National Regulatory Research Institute (Ohio State University), eds. Telecommunications service quality. National Regulatory Research Institute, 1996.

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9

Brent (England). Arts & Libraries Department. Quality and service. Brent Council, 1995.

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10

Martha, Kyrillidou, and Heath Fred M. 1944-, eds. Measuring service quality. University of Illinois, Graduate School of Library and Information Science, 2001.

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11

Øvretveit, John. Managing service quality. BIOSS, Brunel University, 1989.

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12

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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13

DiPrimio, Anthony. Quality assurance in service organizations. Chilton Book Co., 1987.

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14

Team, Service Quality Washington, ed. Service quality Washington: An overview. State of Washington, 1991.

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15

Kunst, Paul, Jos Lemmink, and Bernd Stauss, eds. Service Quality and Management. Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.

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16

Lawrie, Alan. Managing quality of service. Directory of Social Change, 1995.

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17

South Carolina. Quality Service Team. Quality Service Team report. Budget and Control Board, 1994.

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18

Taylor, Lynda King. Quality: Total customer service. CenturyBusiness, 1993.

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19

Vegesna, Srinivas. IP quality of service. Cisco, 2000.

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20

Northern Health and Social Services Board. Quality of service strategy. The Board, 1990.

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21

1939-, Scheuing Eberhard E., Christopher William F, and American Management Association, eds. The Service quality handbook. Amacom, 1993.

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22

Vaughan, Collin. Network quality of service. Nova Science Publishers, 2011.

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23

S, White Susan, ed. Service quality: Research perspectives. Sage Publications, 2004.

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24

Fuchs, Edward. Quality in customer service. Edited by Juran, J. M. (Joseph M.), 1904-2008. McGraw-Hill, 1999.

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25

Brent (England). Arts & Libraries Department. Quality and service: Quality programme information pack. Brent Council, 1994.

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26

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. Whiting & Birch, 1992.

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27

Clutterbuck, David. Inspired customer service: Strategies for service quality. Kogan Page, 1993.

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28

Gilmore, Audrey. Service quality management for the charitable service. University of Ulster, 1995.

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29

R, Lewis Barbara, ed. Customer service and service quality: Current issues. MCB University Press, 1990.

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30

Bo, Edvardsson. Quality of service: Making it really work. McGraw-Hill Book Co., 1994.

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31

Brough, M. W. Supplementary services in the product service quality continuum. UMIST, 1994.

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32

Canada. Treasury Board of Canada Secretariat. Quality services. Treasury Board, 1996.

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33

1950-, Chase Rory L., ed. Service excellence: The best of "Managing Service Quality". IFS, 1993.

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34

Aitchison, Helen. Customer care, service and quality. HCIMA, 1990.

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35

Mohapatra, Sanjay, K. Ganesh, M. Punniyamoorthy, and Rani Susmitha. Service Quality in Indian Hospitals. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-67888-7.

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36

Jeffay, Kevin, Ion Stoica, and Klaus Wehrle, eds. Quality of Service — IWQoS 2003. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-44884-5.

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37

Wolf, Lars, David Hutchison, and Ralf Steinmetz, eds. Quality of Service — IWQoS 2001. Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45512-4.

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38

de Meer, Hermann, and Nina Bhatti, eds. Quality of Service – IWQoS 2005. Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/b137286.

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39

Chatterton, Mike. Using quality of service surveys. Home Office Police Research Group, 1997.

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40

Iseminger, David. Windows 2000 quality of service. Macmillan Technical Pub., 1999.

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41

(Editor), Paul Kunst, and Jos Lemmink (Editor), eds. Managing Service Quality (Quality Management in Services). Sage Publications Ltd, 1996.

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42

Staff, Emerald Insight. Service Quality. Emerald Publishing Limited, 2003.

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43

Quality Service. Jossey Bass Wiley, 1992.

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44

Rust, Roland T., and Richard L. Oliver. Service Quality. SAGE Publications, Incorporated, 1993.

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45

Brown, Stephen, Evert Gummeson, and Bo Edvardsson. Service Quality. Lexington Books, 1998.

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46

(Editor), Paul Kunst, and Jos Lemmink (Editor), eds. Managing Service Quality (Series on Quality Management in Services). Sage Publications Ltd, 1997.

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47

Martin, William B. Superior Service!: Quality Customer Service. 3rd ed. Crisp Learning, 1996.

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48

Zeithaml, Valarie A. Delivering Quality Service. Simon & Schuster, Limited, 2009.

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49

Zeithaml, Valarie A. Delivering Quality Service. Simon & Schuster, Limited, 2010.

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50

Stamatis, D. H. Total Quality Service. Routledge, 2018. http://dx.doi.org/10.4324/9780203735435.

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