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Journal articles on the topic 'Services and organizations'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Mehak and Khalid Ilma. "Customer's Satisfaction Towards E-Banking Services." RECENT RESEARCHES IN SOCIAL SCIENCES & HUMANITIES 11, no. 2 (2024): 1–6. https://doi.org/10.5281/zenodo.13337128.

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All business organizations should listen to customers and stakeholders. In previous studies, resultshave shown that an organization's longterm success depends on its ability to create and maintaincustomer satisfaction and willingness to change. To ensure customer satisfaction, organizations needto take appropriate measures to develop and improve processes and procedures. The results estimatethe financial capacity of the organization. This ebanking customer satisfaction program must beprepared meticulously. New methods for customer satisfaction are becoming important tools formarketing organiza

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2

Ackroyd, Stephen. "Organization Contra Organizations: Professions and Organizational Change in the United Kingdom." Organization Studies 17, no. 4 (1996): 599–621. http://dx.doi.org/10.1177/017084069601700403.

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Professions in the United Kingdom have been periodically marginalized and their growth suspended, but they have shown considerable capacity to adapt. The evolution of 'new model' professions at the end of the last century and the beginning of the present one, which occurred without governmental regula tion or patronage, was associated with the development of an effective and independent form of occupational organization for professional groups. This organization combines control of the labour market with informal cooperation and control within employing organizations, and is identified as a fo

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Shamblee, Laquetta. "AIDS Services Organizations." American Journal of Pastoral Counseling 3, no. 3-4 (2001): 229–47. http://dx.doi.org/10.1300/j062v03n03_17.

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Carlucci, Daniela, and Giovanni Schiuma. "Assessing and Managing Organizational Climate in Healthcare Organizations." International Journal of Information Systems in the Service Sector 4, no. 4 (2012): 49–61. http://dx.doi.org/10.4018/jisss.2012100103.

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During the past two decades a renewed interest about the role of intangible resources in determining performances of public services organisations has risen. This is particularly valid for HealthCare (HC) services, as they are knowledge intensive services and their performance are closely related, as the vast majority of their outputs, to intangible resources. Recently, scholars have examined the relevance of organisational climate for gathering outstanding performance in HC services. Literature suggests that organisational climate is a multifaceted concept deeply rooted in the intangible doma

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Turner, Paul. "Japanese Financial Services Organizations." International Journal of Bank Marketing 12, no. 1 (1994): 3–8. http://dx.doi.org/10.1108/02652329410049553.

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Vu, Catherine M., Duy Nguyen, Daniel B. Tanh, and Jessica Chun. "Case Study of an Ethnic Community-Based Organization in the United States." Nonprofit and Voluntary Sector Quarterly 46, no. 1 (2016): 199–217. http://dx.doi.org/10.1177/0899764016654220.

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Ethnic nonprofit community-based organizations (CBOs) have played a crucial role in the social fabric of ethnic communities. Despite the importance of ethnic CBOs, limited empirical knowledge exists about these types of organizations. This study seeks to fill this gap by exploring how ethnic CBOs engage their target populations in stigma-associated services using a multidimensional cultural competence framework. A case study approach is used to explore how a Korean ethnic organization engages older adults in mental health services. The study provides an in-depth examination of the organization

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Lestari, Nurul Aida, Eli Apud Saepudin, Widya Nurfitriani, Linda Aulia, Ima Muslimah, and Siti Najla Destria. "Comparative Analysis of Public Service Quality Between Private Organizations and Public Organizations." Journal of Politica Governo 1, no. 2 (2024): 38–41. http://dx.doi.org/10.62872/qkyqxr73.

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A comparative analysis of the quality of public services between private organizations and public organizations is a study that aims to determine H the differences in the quality of services provided by private organizations R and public organizations. In this study, service quality is influenced by R various factors, such as organization, leadership, abilities and skills, A appreciation and public knowledge of public services. This analysis will display the results of measuring public satisfaction with public services, which is measured using the Public Satisfaction Index (IKM). From this res

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Willner, Lauren, and Sara M. Heller. "The Impact of Managerialism on Nonprofit Organizations Serving People Experiencing Houselessness in the United States." Social Sciences 13, no. 9 (2024): 436. http://dx.doi.org/10.3390/socsci13090436.

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The concept of managerialism as it relates to the field of human services has garnered increased attention from researchers in recent years. Understood as the “dominance of management practices and ideas derived in the for-profit sector”, managerialism is widely embraced within the nonprofit sector in the United States. Despite increased attention to the role and impact of managerialism within human services, theoretical and empirical research examining the operationalization of managerialism within human service organizations remains limited. In the field of homeless services specifically, li

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Mašát, David, Radka Prokešová, and Jitka Vacková. "Manager profile in organizations providing social services: Evidence from the Czech Republic." Problems and Perspectives in Management 19, no. 4 (2021): 375–84. http://dx.doi.org/10.21511/ppm.19(4).2021.30.

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A profile of manager represents characteristics of a person performing a managerial position, i.e., it includes qualities such as knowledge, skills, and competencies within a specific specialty that provides the ability to carry out managerial duties and responsibilities successfully. The reason for obtaining this information is to build a profile of managers in organizations providing social care, as this area has not been elaborated in detail in the Czech Republic.This study aims to identify and describe the profiles of managers in organizations providing social services in the South Bohemia

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Abdullayev, Aybek Nazarbayevich. "Organization Of Accounting In Organizations Of The Non-Governmental Education System." American Journal of Management and Economics Innovations 3, no. 06 (2021): 130–37. http://dx.doi.org/10.37547/tajmei/volume03issue06-20.

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The article discusses the procedure, stages of organization of accounting in business entities providing non-governmental educational services and the parties involved in this process. The article also examines the responsibilities of the participants in the organization of the account, the organizational, technical and methodological aspects of this process.

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11

Mikołajczak, Paweł. "Koje organizacijske vrijednosti pokreću uspjeh nevladinih organizacija?" Management 28, no. 1 (2023): 105–21. http://dx.doi.org/10.30924/mjcmi.28.1.7.

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This paper aims to identify the relationships between organizational values and the success of Polish NGOs in the context of the theory of management by values. The study indicates that different categories of NGO success are related to different priorities of the organizations’ CEOs in survival values. Results show that ethical values associated with organizational success are viewed in financial terms compared to organizations whose managers do not consider these values important. The article also shows that the quality of an organization’s services and its competitiveness are rated lower by

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12

Roller, Robert H. "Strategy formulation in nonprofit social services organizations: A proposed framework social services organizations." Nonprofit Management and Leadership 7, no. 2 (1996): 137–53. http://dx.doi.org/10.1002/nml.4130070204.

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Vitner, Gad. "Bill of Services (BOS)." International Journal of Information Systems in the Service Sector 7, no. 2 (2015): 18–36. http://dx.doi.org/10.4018/ijisss.2015040102.

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Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management's target service level. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the Bill of Materials (BOM) in a manufacturing organization. Definition of the BOS enables management to calculate the capacity of the resources needed to satisfy service demand and support the cost process of any service category in the organization. The BOS may also support management during the phase of

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Enerson, Meg, Roger B. Mason, and Karen M. Corbishley. "Factors that influence the marketing of professional services." Investment Management and Financial Innovations 13, no. 3 (2016): 118–30. http://dx.doi.org/10.21511/imfi.13(3).2016.11.

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This study explores the marketing in a multinational professional services organization and attempts to identify marketing factors relevant to the organization. The main objective is to identify critical factors that influence the successful marketing of professional services. To accomplish this objective, research is undertaken as a case study with a quantitative survey of employees from the professional services organization. The main finding was that the 7P framework (product/service, price, place, promotion, physical evidence, people, process) was applicable and that place, physical eviden

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Berzani, Alketa, and Andri Koxhaj. "IMPROVING PUBLIC SERVICES BY MEASURING CITIZEN PERCEPTIONS AND SATISFACTION WITH SERVICES." Interdisciplinary Journal of Research and Development 6, no. 1 (2019): 83. http://dx.doi.org/10.56345/ijrdv6n106.

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Provision of timely, high quality and efficient services is very important for every sector, including the public sector. Understanding citizens’ perceptions, as beneficiaries or users of these services is equally important in analyzing and evaluating the performance of each public institution and organization. Lacking plan and budget allocation for research activities to measure citizen satisfaction with public services, and failing to compare such survey results between services, organizations or wave to wave results of the same organization means deficiency of a broader view and consequentl

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OLTEANU, Constantin Dorin, Mihai DRAGOMIR, Aurel-Mihail ȚÎȚU, and Petrică TERTEREANU. "CONTRIBUTIONS REGARDING INTERNAL QUALITY ASSURANCE IN A PUBLIC ORGANIZATION PROVIDING SERVICES TO CITIZENS." Review of Management and Economic Engineering 23, no. 1 (2024): 70–82. https://doi.org/10.71235/rmee.24.

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Through this paper, it is being suggested research on how to ensure a high level of quality in an organization providing services to citizens. To begin with, some aspects were presented regarding the principle concept of an organization is based on knowledge. Several theories related to the concept of organization in the context of knowledge-based management, as well as the main characteristics of knowledge-based organizations, are presented. Differentiation was made between the functions of public organizations and private organizations to better highlight aspects of the functioning of public

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Rutowski, Kara D., Jeffery K. Guiler, and Kurt E. Schimmel. "Benchmarking organizational commitment across nonprofit human services organizations in Pennsylvania." Benchmarking: An International Journal 16, no. 1 (2009): 135–50. http://dx.doi.org/10.1108/14635770910936568.

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18

Green, Jack C., and Donald W. Griesinger. "Board performance and organizational effectiveness in nonprofit social services organizations." Nonprofit Management and Leadership 6, no. 4 (1996): 381–402. http://dx.doi.org/10.1002/nml.4130060407.

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19

Kotas, Maria. "Key success factors for social services organizations in Poland." Management 19, no. 2 (2015): 122–35. http://dx.doi.org/10.1515/manment-2015-0018.

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Summary The basic goal behind any action undertaken in an organization management is the will to achieve success. Key (or critical) success factors are the organization’s resources, competence and qualification that create its competitive advantage on a particular market at a given time, and are able to determine its possible future success. The aim of this article is the analysis of the discrepancies between the factual and perceived key success factors of the social service organizations. The results point to the management of social services organisations not possessing enough knowledge abo

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Shivaraj, B. Halyal. "Innovative ICT Enabled Library Services." International Journal of Advance and Applied Research 10, no. 1 (2022): 92 to 96. https://doi.org/10.5281/zenodo.7179908.

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<em>Innovation means to discover new things, processes, to implement ideas. It is the need of the hour. Innovation has been main point of several organizations and institutions. Every organization Institution has to re-energize its policies, strategies by adopting & implementing innovative thoughts and ideas. The Information Technology revolution has bought about impact upon the society and economy activities. Information has became a significant component of world economy activity and being recognised as a major economic resource, organizations have grown to view their information resourc

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21

Bowen, Charles. "The Matrix Organization: Can the Human Factors Specialist Thrive or Merely Survive?" Proceedings of the Human Factors Society Annual Meeting 32, no. 13 (1988): 803–6. http://dx.doi.org/10.1518/107118188786762298.

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An increasing amount of Human Factors (HF) Specialists are providing their services through matrix organizations. If the Human Factors Specialist is to be successful, an understanding of recent organizational research involving matrix organizations is important. This paper differentiates among three basic types of organizations: the Functional organization, the Product organization, and the Matrix organization and examines the organizational pressures that force organizations to turn to a matrix organization. The advantages and disadvantages are explored. As the matrix structure grows in popul

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22

Milofsky, Carl, and Yeheskel Hasenfeld. "Human Services as Complex Organizations." Contemporary Sociology 22, no. 5 (1993): 725. http://dx.doi.org/10.2307/2074653.

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23

Strebkov, Denis. "Marketing Services in Financial Organizations." Journal of Economic Sociology 14, no. 2 (2013): 133–49. http://dx.doi.org/10.17323/1726-3247-2013-2-133-149.

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Christiansen, Linda, and Gene Beckman. "Services Offered by Charitable Organizations:." Journal of Nonprofit & Public Sector Marketing 4, no. 4 (1997): 43–53. http://dx.doi.org/10.1300/j054v04n04_04.

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Williams, Robert V. "Information services for innovative organizations." Journal of Academic Librarianship 22, no. 3 (1996): 225. http://dx.doi.org/10.1016/s0099-1333(96)90070-1.

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26

Sultanova, Nigina. "COMPETITIVE ASSESSMENT OF RETAIL SERVICES." Economics and Education 24, no. 3 (2023): 264–67. http://dx.doi.org/10.55439/eced/vol24_iss3/a41.

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The most important issue is the successful development of the organization, the determination of market positions and the assessment of its competitiveness in making rational management decisions. The article analyzes existing approaches to assessing the competitiveness of organizations. In particular, the method of evaluating the competitiveness of retail services, development of the main indicators of the competitiveness of services; forming a scale of points according to the studied indicators; assessment of the competitiveness of trade organizations. Also, in the article, a systematic appr

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Santoso, Niki Agus, and Dora Rinova. "Analisis Pengaruh Kemampuan Dinamis Organisasi terhadap Segmentasi, Targeting, dan Positioning." Business Perspective Journal 4, no. 2 (2024): 208–18. https://doi.org/10.37090/bpj.v4i2.2090.

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An organization's ability to be dynamic amidst global competition is very much needed, in order to be able to adapt quickly to market changes and continuously developing business trends. Organizations that are unable to adapt quickly will be left behind and find it difficult to compete with their competitors. This lag makes organizations compete to change and adapt to the business environment around them. An appropriate marketing concept is also very important to help organizations compete in the global market, one of which is by implementing segmentation, targeting and positioning (STP). This

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28

Ophoff, Jacques, and Steve Miller. "Business Priorities Driving BYOD Adoption: A Case Study of a South African Financial Services Organization." Issues in Informing Science and Information Technology 16 (2019): 165–96. http://dx.doi.org/10.28945/4303.

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Aim/Purpose: Bring your own device (BYOD) provides opportunities for both the organization and employees, but the adoption of BYOD also introduces risks. This case study of an organization’s BYOD program identifies key positive and negative influences on the adoption decision. Background: The consumerization of IT introduced the BYOD phenomenon into the enterprise environment. As mobile and Internet technologies improve employees are opting to use their personal devices to access organizational systems to perform their work tasks. Such devices include smartphones, tablets and laptop computers.

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Tiilikka, Tiina. "Outsourced Health Care Services." International Journal of Public and Private Healthcare Management and Economics 1, no. 2 (2011): 26–39. http://dx.doi.org/10.4018/ijpphme.2011040103.

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This paper provides answers to the question of how medical doctors and nurses at health centres narrate their experiences of outsourced health care services and make sense of their position in the new organization. The article contributes to the debate on the recent change in the marketization and transformation of health care organizations. The research material consists of seven group interviews with medical doctors and nurses. The method makes use of viewpoints from the narrative approach. The results of the analysis indicate that the workers interviewed are primarily rational professional

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DOBNI, C. BROOKE. "THE RELATIONSHIP BETWEEN AN INNOVATION ORIENTATION AND COMPETITIVE STRATEGY." International Journal of Innovation Management 14, no. 02 (2010): 331–57. http://dx.doi.org/10.1142/s1363919610002660.

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The strategy chosen in organizations is related to several factors including the organization's mission, objectives, resources, and its innovation orientation. Using a sample of Canadian organizations, this study examines the relationships between an organization's innovation orientation and the types of competitive strategies they pursue. An innovation orientation describes how innovative an organization is and the results suggest that such an orientation provides a context for the implementation of proactive growth-based strategies. Organizations that possess high innovation orientations eng

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BAGDASARYAN, Grigorii G. "Functional model of integrated dental services management system." Financial Analytics: Science and Experience 18, no. 1 (2025): 79–100. https://doi.org/10.24891/fa.18.1.79.

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Subject. The article discusses the dental services management system. Objectives. The study aims to investigate socio-economic processes, models and management tools of dental organizations of all organizational and legal forms in the provision of dental services, propose tools for managing the development of dental medical organizations and develop standard projects of decision support systems with the prospect of their integration into existing dental information and analytical systems. Methods. To increase the transparency and validity of management decisions, I developed a functional model

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Wibowo, Tangguh Okta, Khairul Syafuddin, and Maria Advenita Gita Elmada. "Twitter as Potential Medium for Organization: Constructing Green Messages on Twitter." Jurnal Riset Komunikasi 6, no. 1 (2023): 44–57. http://dx.doi.org/10.38194/jurkom.v6i1.771.

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This study examines the topic of environmental sustainability, which is currently emphasized by governments and organizations. How do organizations, in particular, utilize the term "green" to designate their products and services? A green label plays a crucial role in establishing a favorable reputation for an organization, allowing it to be identified as a promoter of environmental sustainability. This study explores the utilization of the green concept on Twitter deeper. Utilizing the Netlytic program, tweets containing the terms "green" or "environmental" are submitted to a content analysis

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Frączkiewicz-Wronka, Aldona, Jacek Szołtysek, and Maria Kotas. "Key success factors of social services organizations in the public sector." Management 16, no. 2 (2012): 231–55. http://dx.doi.org/10.2478/v10286-012-0068-7.

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AbstractKey success factors of social services organizations in the public sector The basic goal behind any action undertaken in an organization management is the will to achieve success. Key (or critical) success factors are the organization’s resources, competence and qualification that create its competitive advantage on a particular market at a given time, and are able to determine its possible future success. The aim of this article is to identify key success factors of the social service organizations in the public sector. The analysis of the overall evaluation of the distinct areas for

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34

Ramanathan, Lakshmanan, and Sundaresan Krishnan. "An empirical investigation into the adoption of open source software in Information Technology outsourcing organizations." Journal of Systems and Information Technology 17, no. 2 (2015): 167–92. http://dx.doi.org/10.1108/jsit-10-2014-0070.

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Purpose – The purpose of this paper is to identify the influence of outsourcing on open-source software (OSS) and further investigate the factors that impact the adoption of OSS in global information technology (IT) outsourcing organizations serviced by Indian IT services organizations. Design/methodology/approach – The authors developed a conceptual model that describes the factors influencing the OSS adoption by using the technology-organization-environment framework. This quantitative explanatory study used self-administered questionnaire to collect data from 482 middle and top management e

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Dreachslin, Janice L. "Diversity Leadership and Organizational Transformation: Performance Indicators for Health Services Organizations." Journal of Healthcare Management 44, no. 6 (1999): 427–39. http://dx.doi.org/10.1097/00115514-199911000-00005.

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Saunders, Joseph J. "Diversity Leadership and Organizational Transformation: Performance Indicators for Health Services Organizations." Journal of Healthcare Management 44, no. 6 (1999): 439. http://dx.doi.org/10.1097/00115514-199911000-00006.

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Kvasny, Lynette, and Roderick Lee. "e-Government services for faith-based organizations: Bridging the organizational divide." Government Information Quarterly 28, no. 1 (2011): 66–73. http://dx.doi.org/10.1016/j.giq.2010.03.006.

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Losinski, Genna, Hilary Hicks, Pilar Thangwaritorn, et al. "Needs Assessment of Perimenopause Resources and Services." Innovation in Aging 5, Supplement_1 (2021): 627–28. http://dx.doi.org/10.1093/geroni/igab046.2391.

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Abstract Studies show that women lack knowledge about perimenopause and feel unprepared to make healthcare decisions during this life transition. Most women want to be involved in their healthcare decisions and need timely, free, and accurate information. We conducted a needs assessment in Douglas County, Kansas by systematically reviewing regional organizations that might offer services and resources related to women’s health in midlife. We compared these resources to a benchmark for menopausal care available online nationwide (Gennev.com). We documented the primary purpose of each organizati

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Septiana, Anis, and Pitojo Budiono. "PERFORMANCE OF PUBLIC SERVICES OF THE POPULATION AND CIVIL RECORD SERVICES DURING PANDEMIC." KEMUDI : Jurnal Ilmu Pemerintahan 6, no. 02 (2022): 120–27. http://dx.doi.org/10.31629/kemudi.v6i02.3502.

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Performance is very important for organizations, especially government organizations. By measuring the performance of an organization, an organization can utilize and improve the effectiveness and efficiency of its human resources, as a basis for distributing awards, assisting in consideration and decision making efforts and identifying training needs and employee resource development. In connection with the existence of the Department of Population and Civil Registry of Bandar Lampung City, one of its main tasks is to make and issue identity cards and to handle personnel resource problems in

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Septiana, Anis, and Pitojo Budiono. "PERFORMANCE OF PUBLIC SERVICES OF THE POPULATION AND CIVIL RECORD SERVICES DURING PANDEMIC." KEMUDI : Jurnal Ilmu Pemerintahan 6, no. 02 (2022): 120–27. http://dx.doi.org/10.31629/kemudi.v6i02.3502.

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Performance is very important for organizations, especially government organizations. By measuring the performance of an organization, an organization can utilize and improve the effectiveness and efficiency of its human resources, as a basis for distributing awards, assisting in consideration and decision making efforts and identifying training needs and employee resource development. In connection with the existence of the Department of Population and Civil Registry of Bandar Lampung City, one of its main tasks is to make and issue identity cards and to handle personnel resource problems in

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Oleksandr, Kononenko. "Non-governmental organizations as a subject to provide social assistance to the population." Political Science and Security Studies Journal 1, no. 1 (2020): 83–88. https://doi.org/10.5281/zenodo.4539885.

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This article explores the role of non-governmental organizations in realization of social work, the types of services and the challenges faced by non-governmental organizations when working with people, analyzed the cooperation of non-governmental organizations with government agencies to improve the quality of social services in Ukraine. The activity of public and non-governmental organizations is analyzed organizations according to their typical status. The focus on meeting the needs of society is determined. The conditions under which a non-governmental organization assumes the functions of

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KARVITSKAYA, Galina V., and Tatiana A. PEREKATIEVA. "Activities of service organizations in the region: organizational and management aspects." SOCIAL AND ECONOMIC PHENOMENA AND PROCESSES, no. 2 (2020): 63–70. http://dx.doi.org/10.20310/1819-8813-2020-15-2(109)-63-70.

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The significant growth of the service sector in the regions, leading to increased competition between business entities, requires constant improvement of various aspects of management in the relevant enterprises, continuous adaptation to changes in the external environment. The purpose of this study is to identify current organizational and management trends and problems in the activities of business entities in the service sphere of a particular region (using the example of the Ryazan region). During preparation of the study, we used materials from scientific publications, official company we

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Jin, Aiwei. "The Cooperation Path and Development Dilemma of Social Organizations Participating in Community Elderly Care Services: A Case Study of Y Social Organizations in Zhejiang Province." Academic Journal of Management and Social Sciences 3, no. 3 (2023): 139–43. http://dx.doi.org/10.54097/ajmss.v3i3.11097.

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Based on the current national conditions of aging in China, this paper takes the study of Y social organization as the research object, explores the mode and path of Y social organization's correct participation in community elderly care service. It summarizes the value of Y organization's participation in community elderly care service, and the problems and difficulties faced in the development process, so as to further propose the optimization path and means. This research plays a positive role in the future development and improvement of Y organization and in the development of other social

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Khodakova, O. V., and Yuliya V. Evstaf’Eva. "The complex assessment of official web-sites of medical organizations." Health Care of the Russian Federation 61, no. 2 (2019): 70–75. http://dx.doi.org/10.18821/0044-197x-2017-61-2-70-75.

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The patient is a principal part in market relationships in conditions of health care system reformation. The patient is a consumer of medical services provided with set of rights, including right to choice of medical organization and right to choice ofphysician. The implementation of the given rights is possible only in conditions of competition at medical services market. So, in present situation, maintenance and getting involvedflow of patients are actual tasks raised before medical organizations. At the present stage, the official Internet web-site of medical organization play the role of o

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Makhrus, M., Ibnu Hasan, and Selamet Eko Budi Santoso. "Islamic Philanthropy and Social Services in Improving Community Welfare in Indonesia." Islamic Economics Journal 10, no. 2 (2024): 150–62. https://doi.org/10.21111/iej.v10i2.10930.

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Poverty in Indonesia has become a complex and multisectoral issue, necessitating comprehensive handling involving all stakeholders, including civil society and Islamic philanthropy managers. Islamic philanthropic activism in Indonesia continues to expand, as evidenced by a growing public understanding of the importance of channeling donations through institutions. Donations collected by Islamic philanthropic organizations are channeled into charity programs for non-urgent needs and productive programs with lasting effects on community empowerment. This form of research employs a qualitative-de

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Rakich, Jonathon S., and Alan B. Krigline. "Problem Solving in Health Services Organizations." Hospital Topics 74, no. 2 (1996): 21–27. http://dx.doi.org/10.1080/00185868.1996.11736053.

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Clapp, J. Mark, and Patti Jamieson. "Physician Integration Alternatives: Management Services Organizations." Oncology Issues 11, no. 6 (1996): 21–23. http://dx.doi.org/10.1080/10463356.1996.11904646.

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Reeves, Terrie C., W. Jack Duncan, and Peter M. Ginter. "Strategic configurations in health services organizations." Journal of Business Research 56, no. 1 (2003): 31–43. http://dx.doi.org/10.1016/s0148-2963(01)00203-x.

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Poulin, Valérie, Véronique Provencher, Melanie Levasseur, et al. "Experiences of Community Organizations Providing Services." Journal of Aging and Social Change 14, no. 1 (2024): 123–57. http://dx.doi.org/10.18848/2576-5310/cgp/v14i01/123-157.

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Ulbrich, Frank, and Veit Schulz. "Seven challenges management must overcome when implementing IT-shared services." Strategic Outsourcing: An International Journal 7, no. 2 (2014): 94–106. http://dx.doi.org/10.1108/so-12-2013-0024.

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Abstract:

Purpose – The purpose of this study is to empirically explore management challenges that management must overcome in the early phase of adopting IT-shared services. Organizations to an increasing extent adopt IT-shared services as a means to providing organization-wide IT services. Design/methodology/approach – Qualitative data from 20 case studies were analysed. The data were originally collected in a variety of predominantly large-size organizations from the public and private sectors in six different countries. The data used were collected between 2002 and 2010. Findings – Our research iden

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