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Dissertations / Theses on the topic 'Services cape'

Author: Grafiati

Published: 3 June 2025

Last updated: 1 August 2025

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1

Nleya, Ndodana. "Citizen participation and water services delivery in Khayelitsha, Cape Town." Thesis, University of the Western Cape, 2011. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_3394_1365671127.

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<p>This study analyses the relationship between the manner of citizens&rsquo<br>engagement with the state and the level of service delivery they experience in their everyday lives, as residents of Khayelitsha. The phenomena of so-called &lsquo<br>service delivery&rsquo<br>protests across South Africa have now become a fixture of South African politics. Khayelitsha is one of the sites with frequent protests in Cape Town and is inhabited by poor people, 70 percent of whom live in informal settlements. While the lack of municipal services is undoubtedly a major problem for many poor people in Sou

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2

Grove, Karen. "Interpreting services in the Western Cape legislature : an explorative analysis." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20137.

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Thesis (MPhil)--Stellenbosch University, 2012.<br>The purpose of this study was to attempt to ascertain the standard of interpreting services in the Western Cape Legislature. The study gives a brief overview of the legislation regarding language, and is furthermore underpinned by a literature review. The everelusive concept of quality in interpreting is also considered. The empirical component of the study encompassed interviews and open-ended discussions with language practitioners, interpreters and users, which in this case are the members of parliament. In addition, interpreters gave

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3

Pick, William M. "Regionalization of health services in the Cape Province : a framework." Master's thesis, University of Cape Town, 1989. http://hdl.handle.net/11427/27193.

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Post-graduate students specializing in Community Health, are attached to different health authorities during their training. During these attachments they are exposed to the day-to-day management of health services and experience at first hand, the difficulties as well as the successes that are encountered in tending to the health needs of communities. It is also expected that post-graduate students do research projects during their attachments, usually on topics on which the health services managers need information. The topic discussed in this report was an assignment given to the author at

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4

Tatana, Vuyokazi. "An evaluation of knowledge sharing as a knowledge management mechanism in public libraries in Cape Town, Western Cape Province , South Africa." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/5138.

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This study aimed to investigate into knowledge sharing as a mechanism for managing knowledge in the City of Cape Town public libraries, Western Cape, South Africa. The study sought to achieve the following objectives: To find out the extent to which knowledge sharing takes place in the City of Cape Town public libraries; To establish how knowledge is shared between the less experienced and the more experienced librarians; To explore the influence of knowledge sharing on service delivery in the City of Cape Town public libraries; To identify and discuss the impediments to knowledge sharing the

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5

Grosskurth, Lisa Kathrin. "Marketing architectural services : the role of the internet in marketing architectural services in the Western Cape." Thesis, [S.l. : s.n.], 2008. http://dk.cput.ac.za/cgi/viewcontent.cgi?article=1009&context=td_cput.

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6

Garris, Bill R., and Bethany A. Novotny. "From Cape to Cardigan: Fred Rogers as a Human Services Superhero." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/3143.

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7

Robinson, Blake. "Decoupling infrastructure services from unsustainable resource use : cases from Cape Town." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6552.

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8

Cornelius, Andre. "The impact of time lost through absenteeism on service delivery in the South African Police Services (SAPS), the area Kuilsriver cluster, Cape Town, Western Cape." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2358.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.<br>Absenteeism in the South African Police Service is without doubt one of the most difficult aspects to manage. It is therefore important for the organisation to have measures in place to reduce absenteeism. More focus is put on the cost of absenteeism without realising the enormous adverse effect it has on service delivery in the South African Police Service. By reducing the absenteeism rate by just one day per employee, organisations can boost productivity, improve morale and improve their profit margins si

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9

Harris, Fahmida. "An exploration of services and member profiles at Senior Service Centres in the Western Cape, South Africa." Master's thesis, Faculty of Health Sciences, 2018. http://hdl.handle.net/11427/30061.

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Introduction The number of South Africans aged 60 years and older is increasing. The National Development Plan (NDP) aims to raise average life expectancy to 70 years by 2030. In response to similar global trends, the World Health Organization (WHO) developed the global Active Ageing Policy Framework (AAPF) to inform the actions taken by countries to address the needs of older persons, acknowledging the different contexts and cultures. The WHO recommended that the framework should have been evaluated to test its applicability and use in member countries by the first half of the twenty-first

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10

Kumurenzi, Anne. "Rehabilitation services of persons with disabilities : experiences of patients and service providers in a rehabilitation centre in the Western Cape Province." University of the Western Cape, 2011. http://hdl.handle.net/11394/5307.

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Magister Scientiae (Physiotherapy) - MSc(Physio)<br>Rehabilitation is important for persons living with disabilities as it contributes to their sense of autonomy, self-worth, social participation and improving their quality of life. Improving the quality of rehabilitation services requires the incorporation of patients' perceptions with those of service providers regarding these services. Different studies have revealed that persons with disabilities have experienced inaccessibility of rehabilitation services with regards to inaccessibility and unavailability of transport, inadequate provision

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11

Evans, Katya. "Prehospital care providers' decision to transport the patient with a suicide attempt refusing care in the Cape Town Metropole, Western Cape: A survey based on the Mental Healthcare Act of 2002." Master's thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/16478.

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Includes bibliographical references<br>Anecdotally incidents of inappropriate refusal of treatment or transportation by patients referred to hospital under the Mental Healthcare Act of 2002 have been noted. There is little documented about the knowledge and understanding of prehospital providers of the mental healthcare act, their responsibilities and the issues around patient competence and refusal of care. The transportation of patients presenting with a suicide attempt who have not yet been formally assessed for involuntary admission poses a particular problem. Aim: To determine the knowled

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12

Ndude, Peace-maker Mqokeleli. "An evaluation of the coordination of selected decentralised provincial services in the province of the Eastern Cape and its relationship with similar municipal services." Thesis, University of Fort Hare, 2009. http://hdl.handle.net/10353/158.

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In this study, it was attempted to gain insight on coordination of decentralized health and social development services. Further, it was attempted to evaluate the coordinating arrangements of and relationship between decentralized provincial health and social development services with similar services rendered by district and local municipalities. Since the literature on coordination of decentralized services is limited, it is anticipated that this study will provide valuable information for further research on the topic. In the literature study undertaken however, it was evident that coordina

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13

Ntsholo, Abegail Busisiwe. "An evaluation of education support services provision in the Eastern Cape Province, South Africa." Thesis, University of Zululand, 2017. http://hdl.handle.net/10530/1597.

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A thesis submitted to the Faculty Arts in partial fulfillment of the Degree of Doctor of Philosophy in Community Psychology in the Department of Psychology at the University of Zululand, 2017<br>The aim of this study was to evaluate the support services provision in schools. The study is based on inclusive education which advocates the importance of collaborative work by all stakeholders for effective implementation. System’s theory was considered since the schools are part of the community. Both qualitative and quantitative methods, combined with appreciative inquiry were employed. The sam

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Dos, Santos Desiree. "Managing conflict in the library information services of selected universities." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020307.

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Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate chan

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Mangwana, Thobeka Cikizwa. "An examination of the response of the Cape Mental Health Society to the mental health needs of blacks in the Western Cape." Master's thesis, University of Cape Town, 1989. http://hdl.handle.net/11427/17159.

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Includes bibliography.<br>This study examined the response of the Cape Mental Health Society to the mental health problems of Blacks in the Western Cape. This response has been examined against the organisational and the community contexts in which such services are provided. Environmental constraints which surround service provision were examined at macro- and micro-level. The macro-level covered the unfavourable political, social and economic aspects as experienced by both the organisation and its clientele. The micro-level covered those aspects which impinge on service delivery but are with

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Hartmann, Andre. "An assessment of telemedicine services within the Western Cape public health care system." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86225.

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Thesis (MEng)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: Telemedicine is de ned as an electronic exchange of medical information and/or the delivery of clinical health care over a distance, by means of Information and Communication Technology (ICT). South Africa is faced with the problem of providing health care to a population in urban, as well as across vast rural areas. In addition to this, the South African health care system must deal with economical imbalances and a shortage of human resources to provide quality health care. Telemedicine services could provide a solution.

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17

Pakleppa, Yoni. "Tempered Tempos: The Politics of Waiting for Public Services in Contemporary Cape Town." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/31027.

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This dissertation recognises that waiting for public services in South Africa is becoming an increasingly important point of contestation between the state and its citizens. Rather than exploring the spectacular expressions of this tension seen in ongoing service delivery protests, it foregrounds the everyday experiences of waiting for public services at three key sites in Cape Town: the dispersed everyday waiting for public transport at train stations; the queues at the Department of Home Affairs regional office for South African Identity Document applications; and the waiting room of the Cha

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De, Beer Jeremy Peter. "Characteristics of students receiving mental health services at the university of Cape Town." Master's thesis, University of Cape Town, 2000. http://hdl.handle.net/11427/10373.

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Bibliography: leaves 689-729.<br>The objective of the study is to describe students presenting at the UCT-SHS-MHS; (li) to compare students presenting at the UCT-SHS-MHS with students presenting at the UCT-SHS who do NOT present at the UCT-SHS-MHS (controls); (iii) to compare students presenting at the UCT-SHS-MHS with all other students attending the University of Cape Town, and (iv) to examine the association between the number of consultations at the UCT -SHS-MHS. They are described in terms of selected demographic, academic, residential (home address), financial assistance and, where appro

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Ndlovu, Sithembiso Mnqobi Sthandwa. "Men's experiences and perceptions of HIV testing services in Gugulethu Township, Cape Town." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/24912.

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South Africa continues to have the highest number of people living with HIV/AIDS in the world. HIV testing remains vital in the prevention and management efforts of the pandemic. Despite the efforts by the government, and local and international organizations to prevent the spread of HIV in men, HIV testing uptake in men continues to remain significantly low in the sub-Saharan Africa, including South Africa. Several factors, including experiences and perceptions of HIV testing services contribute to a low uptake and men's willingness to use HIV testing services in South Africa. This mini-disse

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Bartlett, Kristin. "Speaking for ourselves: autism and barriers to early intervention services in Cape Town." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/31553.

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There is limited knowledge about autism as a disability in Africa: thus far, most autism research studies have been limited to families in high-income western countries, resulting in a gap in research regarding studies from low-income countries. Despite their vulnerability, people with disabilities have been largely unnoticed as a goal of development work despite disability’s economic impact on families and communities, and the associated discrimination, stigmatisation and exclusion. Education has been identified as an essential building block of human and economic development, yet children wi

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Archary, Paverson. "Trends of utilisation of reproductive health services by lesbian women in Cape Town." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/13150.

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Includes bibliographical references.<br>Background: The Lesbian, Gay, Bisexual and Transgender (LGBT) community has historically been marginalised. Increased international awareness of the LGBT profile has led to the recognition that the medical profession has overlooked the health needs of lesbian women, with a resultant paucity of data regarding lesbian women’s health risks. International literature has shown that lesbians remain at risk of sexually transmitted infections and HIV; are at significant risk of mental health disorders; exhibit a high-risk profile for cardiovascular disease, diab

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Van, der Berg Rethaa. "The risks of outsourcing services at selected facility management companies in Cape Town." Thesis, Cape Peninsula University of Technology, 2019. http://hdl.handle.net/20.500.11838/3028.

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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2019<br>The outsourcing of facility management services has become increasingly competitive and success now depends on companies’ ability to assess and manage risks of low employee morale, intellectual property right, legal, increased costs, unrealistic savings projections and reputational damage successfully. This paper examined outsourcing risks at selected facility management companies in Cape Town. Previous study identifies loss of control, cost and life cycle impact and time inefficiency as anecdotal evi

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Chiza, Albin Boris Lugerero. "Adoption of cloud computing services amongst the micro-enterprise sector in Cape Town." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2862.

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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.<br>Micro-enterprises play a vital role towards the South Africa’s economic growth by contributing towards job creation. Despite the importance of the role of micro-enterprises, micro-enterprises face several challenges such as lack of finance, lack of skilled workers and lack of technological resources. Previous studies indicate that Information Technology has a distinct role in assisting micro-enterprises overcome several challenges. It is further evidenced in the extant literature that cloud computi

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Sinyenyeko-Sayo, Nondumiso Constance. "Improving library services through the application of business performance concepts." Thesis, University of the Western Cape, 2007. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_4120_1188477680.

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<p>In virtually any field of endeavour today, access to information is a prerequisite for success. Libraries form the repositories with user-friendliness their mission. This has lead to the need for new ways to evaluate library performance. Astute library managers will plan for such developments, taking into account current and future trends that impact on library services. Library services are also affected, for example, by financial considerations and staffing problems. Further complicating matters are the demands of their clients who have developed increased expectations of improved service

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Havemann-Serfontein, Anne. "A selected group of nurses' experience of termination of pregnancy support services at a health care facility in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52695.

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Thesis (MA)--University of Stellenbosch, 2002.<br>ENGLISH ABSTRACT: The aim of this pilot study was to do a needs analysis with a selected group of nurses with regard to the following three aspects: nurses' experiences of their involvement in termination of pregnancy (TOP) services, the effects of their involvement in TOP service provision on a personal, familial and career level, as well as their needs with regard to support. An important aspect of the needs analysis was to develop a questionnaire which can be used as basis for future research purposes. A qualitative, explorative, desc

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Mfundisi, Nokwamkela Pearl. "Client satisfaction with midwifery services rendered at Empilweni Gompo and Nontyuatyambo community health centres in the Eastern Cape, South Africa." Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1006902.

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The aim of this study was to investigate whether patients were satisfied with midwifery services rendered at the two Community Health Centres in the Eastern Cape Province.The study sites were Empilweni Gompo and Nontyatyambo Community Health Centres. Descriptive quantitative study design was employed, using a questionnaire with closed and open ended questions as the data collecting tool. Likert Scale was used to measure the following variables: quality care variables to measure level of satisfaction with midwifery services rendered and to determine positive and negative perceptions regarding q

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Kama, Zukiswa Shirley. "An evaluation of access to health care : Gugulethu Community Health Clinic." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2456.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2017.<br>The purpose of this study was to examine the problem of access to health care centres in the Western Cape and to forward recommendations that will improve access to health care facilities in the Western Cape. The first objective of the study was to identify trends in primary health care looking at Nigeria, with the view of learning lessons of experience. Secondly, the study provided an overview of the South African health care system. The study further examined the problems around access to Gugulethu Communit

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Ngwanya, Thandi Rose-mary, and Marie Williams. "Facilitated empowerment of midwives to enhance utilization of antenatal care services by pregnant women in the Mnquma sub-district in the Eastern Cape province." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/12517.

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Background: Antenatal care is essential care that assists in maintaining a state of good health for the woman and her unborn baby. Globally the use of antenatal care services remains a challenge and this tendency is closely associated with maternal and neonatal mortalities and morbidities. South Africa has adopted a free service policy for pregnant women, their infants and for children up to the age of six. Despite this policy, the problem of limited utilisation of antenatal care services by pregnant women is still observed in this country and is associated with increased maternal and neonatal

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Makrwalana, Nomlindo Lillian. "A case study of public service delivery in Cookhouse, Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/6986.

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In South Africa the economic gaps imposed by the previous apartheid government aggravated economic inequalities and caused considerable disparities, which has resulted in high unemployment rates. Inequalities were also manifest in the neglect of infrastructural and service provision as well in the effective absence of independent governance among some race groups. This led to a call for pro-active initiatives by the post-1994 democratic government to remedy the living condition of the previously disadvantage people. As part of this poverty relief drive the South African government has embarked

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Smouse, Mongezi Raymond. "Experiences of managers at supervising work integrated learning students in selected financial services organisation in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2784.

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Thesis (MTech (Business Administration)--Cape Peninsula University of Technology, 2018.<br>In South Africa the government, industry and communities have placed pressure on Higher Education Institutions to deal with general skills shortage: whilst they prepare students to meet requirements and standards which industry expects. Universities of Technology are empowering students with theory, combining it with practical experience to generate graduates that are ready to meet industry’s demands and professional expectations. However, it has not proved easy to place students.The researcher has atte

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Mhlongo, Thabani. "Application of the physical asset management in the city of Cape Town water services." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/8499.

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Thesis (MBA)--University of Stellenbosch, 2010.<br>The City of Cape Town water services is currently operating on the reactive mode and their maintenance system is not effectively and efficiently utilized. The lack of proper utilization of Physical Asset Management (PAM) has resulted in the technical department failure to meet the departmental objectives of providing planned and scheduled maintenance activities, reducing equipment downtime and ensuring planned delivery of quality spares at the appropriate time. The aim of the report is to provide guidance in the implementation of physical ass

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Stinson, Kathryn Lee. "Coverage of prevention of mother-to-child transmission services in Cape Town, South Africa." Doctoral thesis, University of Cape Town, 2012. http://hdl.handle.net/11427/12644.

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Includes bibliographical references.<br>The effectiveness of prevention of mother-to-child of HIV (PMTCT) programmes depends on the successful coverage of a series of interventions through pregnancy, intrapartum and postpartum. Routine monitoring systems based on service data and limited to women on the PMTCT programme may overestimate intervention coverage at multiple points along this cascade. Methods: Cord blood specimens with individually linked anonymous demographic and pregnancy data were collected from three delivery services in the Western Cape Province, South Africa, and screened for

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Mutero, Gabriel. "Performance management of veterinarians : a case study of veterinary services in the Eastern Cape." Thesis, Rhodes University, 2013. http://hdl.handle.net/10962/d1001873.

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In recent years, challenging economic conditions have stressed organizations, some to breaking point. Rather than waiting for external improvements, such as market growth or technological advances, many organizations are looking internally for performance and productivity gains (Boxall and Purcell, 2003). Consequently, the concept of performance management is receiving increased attention as a route to improved results and organisational growth (Boxall and Purcell, 2003). Likewise, increasing public pressure on governments to improve service delivery and account for the public purse have also

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Mpinda, Siyavuya. "Grassroots participation in policy processes and service delivery: A case study of the Western Cape provincial department of social services." University of the Western Cape, 2000. http://hdl.handle.net/11394/7864.

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Masters in Public Administration - MPA<br>Grassroots participation in the domain of public policy is assuming global significance particularly in the fields of welfare and development. Revived by the United Nations' resolution in the 1970s, many governments both in developed and underdeveloped countries have endorsed the grassroots participation ideals as contained in the United Nations' policy statements and resolutions. Accordingly, many governments have declared their support for grassroots participation and in number of cases, grassroots participation has featured conspicuously in their na

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Kose, Zamakayise Zukisa. "The experiences of men who have sex with men (MSM) in accessing public primary health care services in the Eastern Cape province, South Africa." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/4698.

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Background: Research has shown that men who have sex with men (MSM) experience stigma, discrimination, negative and judgmental attitudes and homophobia when accessing health care services. This has resulted in limited uptake of existing HIV and AIDS services. Further, the experiences serve as barriers to seeking and accessing public primary health care services. Negative psychological outcomes and in unique cases, adverse mental health outcomes have resulted from these experiences. Aim: The study aimed to explore and describe the experiences of a sample of MSM when accessing public health care

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Asiedu, Benjamin. "An evaluation of effective customer care management at Buffalo city municipality: a case study." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/7947.

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In 1994, the new democratic South African government realised the magnitude of its service delivery problem and the urgency with which it needed to solve it. Emphasis was placed on better life for all. The local government, with regard to ensuring better life all, has since adopted the Batho-Pele principles and incorporated them into customer care to deliver a better life for all. However, recent service delivery reports in the Daily Dispatch and its sister publication Go & Express as well as service delivery protests across the country (including BCM) indicate all is not well. Many hypothesis

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O’Neill, Dean. "A retrospective long-term financial assessment of sustainability at Cape Agulhas Municipality." Thesis, University of the Western Cape, 2016. http://hdl.handle.net/11394/4982.

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Magister Administrationis - MAdmin<br>The future existence of municipalities is determined by their ability to remain financially sustainable. This study is significant as municipalities need to ensure that they are financially sustainable for the continued provision and maintenance of quality and affordable services to all the residents within their jurisdiction. The primary objective of the study was to assess the financial performance of the Cape Agulhas Municipality over a period of ten years. A secondary objective was to identify factors that constrain or facilitate improved financial ma

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Gazana, Odwa. "The role of telehealth in enhancing access to healthcare services in an under-resourced setting: A case of Mantunzeleni in Eastern Cape Province." Thesis, Cape Peninsula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2399.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2016.<br>The delivery of healthcare services should be of a high standard for everyone. For people in the location of Mantunzeleni this is not the case as there are still challenges that they go through in order to gain access to sufficient healthcare services. The location consists of four villages and the other nine which surround the four, in total this makes thirteen villages that are served by one clinic. These villages are divided by forest, rivers and mountains, people have to cross these and walk long dis

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Kunjuzwa, Dumani Tau. "Exploring user-driven telephony services in an information and communication technology for development context." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/546.

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There is a great difference that exists between people who have access to Information and Communication Technologies (ICTs) and those who do not. As a developing nation, South Africa is badly affected by the so-called Digital Divide. Information and Communication Technology for Development (ICTD) interventions are rapidly increasing in marginalized and rural communities in striving to bridge this digital divide. This research project is undertaken within the context of the Siyakhula Living Lab (SLL) which is an ICTD intervention at Dwesa rural community. This research investigates how audio-ba

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Okecha, Kem. "Regime politics and service delivery in the Cape Town Unicity Council." Thesis, University of Fort Hare, 2009. http://hdl.handle.net/10353/216.

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The study will account for the local state conflicts between several political parties governing the city of Cape Town in South Africa’s Western Cape Province, and the resulting effect on service delivery. These conflicts take the form of shifting political alliances (e.g., political floor crossing) and differing agendas about governing the city. The research statement is that the emerging conflicts between these political parties, particularly the African National Congress (ANC), the Democratic Alliance (DA) and the Independent Democrats (ID) and the recent local regime changes in the city ha

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Ngcayi, Qaqambile Quintin. "Service delivery, the state and NGO's: the case of Peddie extension, Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020135.

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This study intends to assess the roles of the State and non-governmental organisation in community development with regard to housing provision. Peddie Extension in Ngqushwa Municipality was chosen and used as an area of study. The study is based on the assumption that the State has not been performing or has performed poorly in its role as provider of houses in the rural areas of Ngqushwa Local Municipality in Peddie Extension. The study comprises of five chapters. The study was designed to assess whether the community members from the Peddie Extension are satisfied with the housing delivery

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Bamporiki, Abdallah Seif. "The impact of internal communication on guest satisfication in hospitality establishments in Cape Town." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1592.

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Thesis (MTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2010<br>Within the hospitality industry, where revenues are driven by guest satisfaction, service is a key to success. Internal communication plays a role that should be examined on how its performance affects guest satisfaction within hospitality. The purpose of this study is to determine if internal communication plays a role in guest satisfaction within hospitality establishments in Cape Town. The study found that sources (such as newsletters, magazines, books, journals and peers) emphasised import

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Isaacs, Dinesh. "The impact of project maturity on project performance in the Cape Metropole." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2792.

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Thesis (MTech (Business Administration in Project Management))--Cape Peninsula University of Technology, 2018.<br>Organisations in both private and public sector have embraced Project Management as the ideal means of managing projects with the hopes of ensuring that they deliver their intended benefit. Projects have therefore become particularly prominent within the public sector including Municipalities, as a means of fulfilling developmental goals and delivering services. This has resulted in organisations investing considerable resources to ensure that they build the capacity needed to eff

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Erlank, Wayne Michael. "An evaluation of the feasibility of obtaining payment for ecosystem services for the Baviaanskloof Nature Reserve." Thesis, Rhodes University, 2011. http://hdl.handle.net/10962/d1003862.

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Cities must go further and further away to find new, more costly sources of water for human consumption while industries and agriculture continue to compete for increasingly scarce water resources. This may already be seen occurring within the Nelson Mandela Bay Metro where the severe drought being experienced during the past 18 months has severely depleted water supply dams. One of the main supply dams to the Nelson Mandela Bay Municipality is situated within the Baviaanskloof Nature Reserve and World Heritage Site. The potential of funding the Baviaanskloof Nature Reserve and World Heritage

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Mhlana, Siphe. "Development of isiXhosa text-to-speech modules to support e-Services in marginalized rural areas." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/495.

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Information and Communication Technology (ICT) projects are being initiated and deployed in marginalized areas to help improve the standard of living for community members. This has lead to a new field, which is responsible for information processing and knowledge development in rural areas, called Information and Communication Technology for Development (ICT4D). An ICT4D projects has been implemented in a marginalized area called Dwesa; this is a rural area situated in the wild coast of the former homelandof Transkei, in the Eastern Cape Province of South Africa. In this rural community there

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Van, Niekerk Zaidah. "A Rape Crisis Cape Town Trust counselling skills course :a qualitative evaluation." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_9929_1183988333.

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<p>Rape Crisis Cape Town Trust is an organisation that trains and supervises a team of women counsellors who provide a counselling service to women rape survivors. The aim of this study was to explore the experiences of the counsellors and the counselling co-ordinator regarding their perceptions on whether the training provided by the personal growth and counselling skills course is adequate in dealing with rape and its complexities.</p>

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Caza, Akhona Nobusi. "An evaluation of the quality of customer service provided to large power users by Eskom in the Eastern Cape." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1020610.

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The aim of this research is to evaluate the level of service quality provided by Eskom to its Large Power User (LPU) customer segment in the Eastern Cape. The research uses the SERVQUAL model in order to assess the customers’ expectations and perceptions of the service provided by Eskom. This evaluation report comprises three sections. Section one consists of (a) a review of service quality literature that exists and is applied to Eskom where relevant, (b) a summary of the method used to conduct the research, (c) the research findings, and (d) a discussion of the research findings and recommen

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Tau, Mamathealira Irene. "A study of the collaborative team approach in education support services in the Western Cape." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_1586_1182746214.

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<p>In South Africa, some of the problems experienced in moving towards an inclusive education system are a lack of resources, a lack of commitment and a poor understanding of how to aid successful inclusion. The implementation of inclusion is a process that has been initiated by Education White Paper 6 (Dept. of Education, 2001) and is still in the process of developing the necessary education support. This study aimed to investigate the collaboration between the District Based Support Team, the School Based Support Team and the School Governing Body which represents the parents. The main obje

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Heydinger, John Moore. "Cultural ecosystem services and the avifauna of the Western Cape: a social-ecological systems investigation." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/13189.

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Includes bibliographical references.<br>The ecosystem services concept has become inextricably linked to the economic valuation approach. Such an approach rests upon a triple incoherency, inadequately accounting for relationships between natural components, social and natural components, and within society itself. These incoherencies have distracted the ecosystem services concept away from its initial grounds: the reliance of humans upon the natural world. The faults of these three arenas are reviewed and found to be insuperable – ecosystem services must be re-imagined if they are to support p

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Birungi, Sarah Okedi. "Exploring the perceptions of domestic violence interventions among women using MOSAIC services in Cape Town." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/31510.

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This study was undertaken to explore perceptions of domestic violence interventions among women using the services of MOSAIC in Cape Town. The study sought to obtain the women’s expectations of the services at MOSAIC, the perceived beneficial and non-beneficial aspects of the services at MOSAIC as well as the suggestions towards the improvement of services at MOSAIC. The findings of the study could facilitate prioritisation and implementation of services that meet the needs of the clients and the improvement of services at MOSAIC. In this qualitative study, face-to-face interviews were conduct

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