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1

1974-, Jaeger Paul T., ed. Public libraries and internet service roles: Measuring and maximizing Internet services. Chicago: American Library Association, 2009.

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2

Ghashghai, Elham. Issues affecting Internet use in Afghanistan and developing countries in the Middle East. Santa Monica, Ca: Rand, 2002.

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3

Hu lian wang shi dai tong ji shu ju de sou ji yu fen xi fang fa. Beijing Shi: Zhongguo tong ji chu ban she, 2009.

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4

India, Data Security Council of. Service provider assessment framework: A platform for building synergies between clients and service providers for trusted global sourcing : a study report, Data Security Council of India in collaboration with Ernst & Young, December 2010. New Delhi: Data Security Council of India, 2011.

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5

Neufeld, Gerald G. Driving the infohighway: A guide for VAX/VMS users. Brandon, Manitoba: New Fields Publishing, 1994.

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6

Public internet access in libraries and information services. London: Facet Pub., 2002.

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7

Wiggins, Richard W. The Internet for everyone: A guide for users and providers. New York: McGraw-Hill, 1995.

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8

Instituto Brasileiro de Geografia e Estatística. Coordenação de Trabalho e Rendimento., ed. Acesso à Internet e posse de telefone móvel celular para uso pessoal, 2005: Pesquisa Nacional por Amostra de Domicílios. Rio de Janeiro: IBGE, 2007.

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9

Instituto Brasileiro de Geografia e Estatística. Coordenação de Trabalho e Rendimento. Acesso à Internet e posse de telefone móvel celular para uso pessoal, 2011: Pesquisa Nacional por Amostra de Domicílios. Rio de Janeiro: Instituto Brasileiro de Geografia e Estatística - IBGE, 2013.

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10

Instituto Brasileiro de Geografia e Estatística. Coordenação de Trabalho e Rendimento. Acesso à Internet e posse de telefone móvel celular para uso pessoal, 2008: Pesquisa Nacional por Amostra de Domicílios. Rio de Janeiro: IBGE, 2009.

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11

Kochmer, Jonathan. NorthWestNet user services Internet resource guide (NUSIRG). Edited by Hood Eric S, Jordt Dan L, and Northwest Academic Computing Consortium. 3rd ed. [Bellevue, WA]: Northwest Academic Computing Consortium, 1991.

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12

Kay, Flatten, and Library and Information Commission, eds. Internet access for older adults in public libraries. [London?]: Library and Information Commission, 2000.

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13

ServiceWave, 2008 (2008 Madrid Spain). Towards a service-based internet: First European conference, ServiceWave 2008, Madrid, Spain, December 10-13, 2008 : proceedings. Berlin: New York, 2008.

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14

1968-, Mähönen Petri, Pohl Klaus 1960-, and Priol Thierry, eds. Towards a service-based internet: First European conference, ServiceWave 2008, Madrid, Spain, December 10-13, 2008 : proceedings. Berlin: New York, 2008.

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15

Cullen, Rowena. Health information on the Internet: A study of providers, quality, and users. Westport, Conn: Praeger, 2005.

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16

1959-, Bradley Phil, ed. The library Internet trainer's toolkit. London: Library Association, 2002.

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17

Grossman, Heidi. Children, families, and the Internet, 2000. Burlingame, CA (1793 Escalante Way, Burlingame 94010): Grunwald Associates, 2000.

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18

Yannacopoulos, Denis. Evaluating websites and web services: Interdisciplinary perspectives on user satisfaction. Hershey, PA: Information Science Reference, an imprint of IGI Global, 2014.

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19

Rendimento, Instituto Brasileiro de Geografia e. Estatística Coordenação de Trabalho e. Acesso à Internet e à televisão e posse de telefone móvel celular para uso pessoal, 2013: Pesquisa Nacional por Amostra de Domicílios. Rio de Janeiro: Instituto Brasileiro de Geografia e Estatística - IBGE, 2015.

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20

Harris, Cheryl. An Internet education: A guide to doing research on the Internet. Belmont: Integrated Media Group, 1996.

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21

Hollands, William D. Teaching the Internet to library staff and users: 11 ready-to-run workshops that work. London: Library Association, 1999.

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22

Hollands, William D. Teaching the Internet to library staff and users: 10 ready-to-go workshops that work. New York: Neal-Schuman, 1999.

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23

Cypher, Allen. No code required: Giving users tools to transform the web. Amsterdam: Elsevier, Morgan Kaufmann, 2010.

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24

E, Kimmel Stacey, and Heise Jennifer, eds. Virtual reference services: Issues and trends. Binghamton, NY: Haworth Information Press, 2003.

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25

Administration, United States National Telecommunications and Information. A nation online: Entering the broadband age. Washington, D.C: The Administration, 2004.

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26

L, Givot Danna, ed. Google analytics demystified: A hands-on approach. Place of publication not identified]: Joel J. Davis (printed on-demand), 2015.

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27

Graafland-Essers, Irma. Benchmarking e-Government in Europe and the US. Santa Monica, Calif: Rand, 2003.

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28

Medical librarian 2.0: Use of web 2.0 technologies in reference services. Binghamton, NY: Haworth Information Press, 2007.

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29

Cypher, Allen. No code required: Giving users tools to transform the web. Amsterdam: Elsevier, Morgan Kaufmann, 2010.

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30

Wang luo huan jing xia tu shu guan fu wu de li lun yu shi jian. Hefei Shi: Anhui da xue chu ban she, 2009.

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31

Bertot, John Carlo. Public libraries and the Internet: Roles, perspectives, and implications. Santa Barbara, Calif: Libraries Unlimited, 2011.

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32

Yih-Jeou, Wang, Organisation for Economic Co-operation and Development. Secretary-General., and SourceOECD (Online service), eds. Rethinking e-government services: User-centred approaches. Paris: OECD, 2009.

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33

McClure, Charles R. Public library Internet services and the digital divide: The role and impacts from selected external funding sources. Tallahassee, Fla: Information Use Management and Policy Institute, School of Information Studies, Florida State University, 2002.

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34

Green, Emma. Staff and user attitudes towards public internet services in Birmingham Central Library. Birmingham: University of Central England in Birmingham, 2002.

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35

Kronqvist-Berg, Maria. Social media and public libraries: Exploring information activities of library professionals and users. Åbo: Åbo Akademi University Press, 2014.

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36

Sanders, Rob. 42 rules for applying Google Analytics. Cupertino, Calif: Super Star Press, 2012.

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37

Joe, Teixeira, Tyler Mary E. 1970-, and ebrary Inc, eds. Google Analytics. 3rd ed. Indianapolis, Ind: Wiley Pub., Inc., 2010.

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38

Institute, Asian Development Bank. Distance learning course on community information services: Course completion report 1 [March]-31 May 2006, Tokyo, Japan. Tokyo, Japan: Asian Development Bank Institute, 2007.

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39

User-generated content and its impact on web-based library services. Oxford, Eng: Chandos Pub., 2009.

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40

Sams teach yourself Google Analytics in 10 minutes. Indianapolis, Ind: Sams Pub., 2011.

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41

IFLA Satellite Meeting (2004 São Paulo, Brasil). The virtual customer: A new paradigm for improving customer relations in libraries and information services : Satellite Meeting, São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite, São Paulo, Brasil. München: K.G. Saur, 2005.

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42

L, Ledford Jerri, ed. Google Analytics. Indianapolis, IN: Wiley Technology Pub., 2007.

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43

(Editor), William Miller, and Rita M. Pellen (Editor), eds. Internet Reference Support For Distance Learners (Internet Reverence Services Quarterly) (Internet Reverence Services Quarterly). Haworth Information Press, 2005.

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44

(Editor), William Miller, and Rita M. Pellen (Editor), eds. Improving Internet Reference Services To Distance Learners (Internet Reference Services Quarterly) (Internet Reference Services Quarterly). Haworth Information Press, 2005.

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45

Chutiman, Suwannā, and Mahāwitthayālai Rātchaphat Phetchaburī, eds. Khrōngkān wičhai kānphatthanā hō̜ngsamut mī chīwit: Kō̜ranī sưksā ʻongkān bō̜rihān sūan tambon, Čhangwat Phetchaburī : rāingān wičhai chabap sombūn. [Phetchaburi: Mahāwitthayālai Rātchaphat Phetchaburī, 2004.

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46

Improving Internet Reference Services To Distance Learners (Monographic Separates Fro Internet Reference Services Quarterly) (Monographic Separates Fro Internet Reference Services Quarterly). Haworth Information Press, 2005.

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47

United States. General Accounting Office., ed. Telecommunications: Characteristics and choices of internet users : report to the Ranking Minority Member, Subcommittee on Telecommunications, Committee on Energy and Commerce, House of Representatives. Washington, D.C: The Office, 2001.

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48

1947-, Miller William, and Pellen Rita M, eds. Improving Internet reference services to distance learners. Binghamton, NY: Haworth Information Press, 2004.

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49

Inc, Simba Information, ed. On the Internet: User demographics and trends. Wilton, CT: SIMBA Information Inc., 1995.

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50

(Editor), William Miller, and Rita M. Pellen (Editor), eds. Internet Reference Support For Distance Learners. Haworth Information Press, 2005.

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