Books on the topic 'SERVQUAL'

Buttle, Francis A. What's wrong with Servqual? Manchester: Manchester Business School, 1994.

Buttle, Francis A. Is there a role for expectations in SERVQUAL? Manchester: Manchester Business School, 1995.

Amist, Aparajita D. SERVQUAL Model and Customer satisfaction of services-Indian Telecom. Saarbrücken: LAP LAMBERT Academic Publishing, 2017.

Manchester Metropolitan University. Department of Business and Management Studies., ed. Servqual: Measuring service quality : a literature review and tutorial. Manchester: ManchesterMetropolitan University, Department of Business and Management Studies, 1995.

Becser, Norbert. A SERVQUAL (szolgáltatás-minőség) modell alkalmazhatóságának elemzése sokváltozós adatelemzési módszerekkel. Budapest, Hungary: Budapesti Corvinus Egyetem, Vállalatgazdaságtan Intézet, 2005.

Pitt, Leyland F. On the reliability and validity of the SERVQUAL Instrument: International evidence. Henley-on-Thames: Henley Management College, 1996.

Pitt, Leyland F. On the reliability and validity of the SERVQUAL instrument: International evidence. Henley-on-Thames: Henley Management College, 1995.

Flynn, Graham. Using SERVQUAL to measure service quality at a NHS specialist laboratory. Birmingham: Aston Business School, Aston University, 1998.

O'Farrell, Angela. Servqual assessed: The usefulness of expectation scores applied to language schools. Dublin: University College Dublin, 1992.

Parasuraman, A. Servqual: A multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Parasuraman, A. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. New York: New York University Press, 1988.

Smith, A. M. The consumers evaluation of service quality: An examination of the servqual methodology. Manchester: UMIST, 1995.

A, Zeithaml Valarie, Berry Leonard L. 1942-, and Marketing Science Institute, eds. Servqual, a multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Blomeley, C. M. L. The application of the servqual model to state secondary schoolsixth form pupils. Manchester: UMIST, 1993.

Parasuraman, A. Servqual, a multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Monahan, Paul. An assessment of the SERVQUAL approach to measuring service quality in higher education. (s.l: The Author), 2000.

Ramadania. Pengaruh kualitas layanan (servqual) terhadap loyalitas pelanggan: Studi empirik nasabah pada industri perbankan di Pontianak : laporan penelitian. Pontianak: Fakultas Ekonomi, Universitas Tanjungpura, 2006.

Lings, Ian. Implementing & measuring the effectiveness of internal marketing: Modified services blueprinting as a tool to implement internal marketing & modified servqual as a tool to measure its effect. Birmingham: Aston Business School Research Institute, 1997.

Najib, Moh Farid. Pengintegrasian model servqual dan model kano ke dalam QFD untuk layanan logistik: Studi untuk mendukung implementasi cetak biru penataan dan pengembangan sektor logistik Indonesia : laporan akhir hibah bersaing. Bandung]: Jurusan Administrasi Niaga, Politeknik Negeri Bandung, 2011.

Gestão pela Qualidade – Volume 4. Belo Horizonte: Editora Poisson, 2018.

Gestão pela Qualidade – Volume 3. Editora Poisson, 2018.

Gestão pela Qualidade – Volume 2. Belo Horizonte: Editora Poisson, 2018.

Caruana, Albert. Assessment of the three-column format SERVQUAL: An experimental approach (Working paper series). School of Marketing, Curtin University, 1998.

Evaluasi kualitas pelayanan perusahaan daerah air minum (PDAM) Surakarta dengan fuzzy servqual: Laporan penelitian dosen muda. [Surakarta]: Fakultas Teknik, Universitas Muhammadiyah Surakarta, 2006.

Berry, Leonard L., Valarie A. Zeithaml, and A. Parasuraman. Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.). Marketing Science Inst, 1986.

Logística e o diferencial nas organizações. Belo Horizonte: Editora Poisson, 2018.

Gestão da Produção em Foco – Volume 34. Belo Horizonte: Editora Poisson, 2019.