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Journal articles on the topic 'SLA Agreement'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Li, Yang. "Managing Enterprise Service Level Agreement." International Journal of Applied Logistics 1, no. 3 (2010): 18–43. http://dx.doi.org/10.4018/jal.2010070102.

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The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management of SLA, including SLA-aware service modelling and terms optimization, contract drafting and compliance tracking. Among these, the author introduces his work in the area of enterprise SLA optimization to a

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Meschke, Martina. "Service Level Agreement (SLA)." Controlling 20, no. 10 (2008): 562–63. http://dx.doi.org/10.15358/0935-0381-2008-10-562.

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Fakhfakh, Kaouthar, Tarak Chaari, Said Tazi, Mohamed Jmaiel, and Khalil Drira. "ODACE SLA." International Journal of Systems and Service-Oriented Engineering 1, no. 3 (2010): 1–20. http://dx.doi.org/10.4018/jssoe.2010070101.

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The establishment of Service Level Agreements between service providers and clients remains a complex task regarding the uninterrupted growth of the IT market. In fact, it is important to ensure a clear and fair establishment of these SLAs especially when providers and clients do not share the same technical knowledge. To address this problem, the authors started modeling client intentions and provider offers using ontologies. These models helped them in establishing and implementing a complete semantic matching approach containing four main steps. The first step consists of generating corresp

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Kim, Sang-Rak, Man-Mo Kang, and Jae-Hak Bae. "Automation of Service Level Agreement based on Active SLA." Journal of the Institute of Webcasting, Internet and Telecommunication 13, no. 4 (2013): 229–37. http://dx.doi.org/10.7236/jiibc.2013.13.4.229.

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Lo Piparo, Teo, Georg Hodosi, and Lazar Rusu. "Service-Level Agreement Negotiation in Cloud Computing Buying Organizations." International Journal of Innovation in the Digital Economy 12, no. 3 (2021): 1–16. http://dx.doi.org/10.4018/ijide.2021070101.

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The cloud archetype is fundamentally dynamic for both service customer and service provider. From the provider's perspective, resources are removed and/or added irregularly and urgently together with updating of service level agreements (SLAs). However, this dynamical behavior makes contracting sophisticated. Yet, there is a lack of knowledge on how to handle these dynamics contractually. To address this knowledge gap, the authors have investigated “how to improve SLA management with dynamic SLA iterations.” For this reason, a model for cloud computing SLA negotiation is proposed to facilitate

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Saravanan, K., and A. Radhakrishnan. "Dynamic Search Engine Platform for Cloud Service Level Agreements Using Semantic Annotation." International Journal on Semantic Web and Information Systems 14, no. 3 (2018): 70–98. http://dx.doi.org/10.4018/ijswis.2018070104.

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This article describes how cloud applications are negotiated, deployed, monitored, evaluated and terminated through the service level agreements (SLA). The service definition & their objectives, performance measures, pricing, roles of the involved parties are stated as part of the SLA. Searching for SLA templates from the provider's place is considered as a cumbersome process for the consumer. Also, it is not guaranteed that retrieved SLAs always match with the consumer requirements. Hence, semantic search engine platforms for cloud SLA using a novel architecture are introduced here. SLA a

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Zhang, Daowei. "Welfare impacts of the 1996 United States - Canada Softwood Lumber (trade) Agreement." Canadian Journal of Forest Research 31, no. 11 (2001): 1958–67. http://dx.doi.org/10.1139/x01-130.

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This paper investigates welfare impacts of the 1996 United States Canada Softwood Lumber (trade) Agreement (SLA), which set up a tariff-regulated quota system to restrict softwood lumber export from Canada to the United States. An aggregate price model is used to estimate the price impact of the SLA, and the implied quantity and welfare effects are examined. The results show that while the anticipated change in lumber price is about $59 in 1997 U.S. dollars or 16%, on average, for the first 4 years under the SLA, the gains to U.S. producers of softwood lumber are large and the losses to U.S.

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Parajuli, Rajan, and Daowei Zhang. "Welfare impacts of the 2006 United States – Canada Softwood Lumber Agreement." Canadian Journal of Forest Research 46, no. 7 (2016): 950–58. http://dx.doi.org/10.1139/cjfr-2016-0141.

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In this paper, we evaluate the market and welfare effects of the 2006 United States (U.S.) – Canada Softwood Lumber Agreement (SLA 2006) based on a U.S. import demand model for Canadian softwood lumber. We find that SLA 2006 reduces the U.S. lumber imports from Canada by 7.78% in the months when export taxes took effect. The welfare analysis based on a partial equilibrium framework shows that U.S. lumber producers gained $1.6 billion and U.S. consumers lost $2.3 billion in 9 years under SLA 2006.

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PUTRANSYAH, SEPTIAN NAZHIF. "PENGARUH PENINGKATAN KUALITAS LAYANAN TERHADAP SERVICE LEVEL AGREEMENT (SLA) PADA BANK BRI KC. KENDAL." KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan 4, no. 1 (2024): 16–28. http://dx.doi.org/10.51878/knowledge.v4i1.2980.

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This research aims to determine the effect of improving service quality on the Service Level Agreement (SLA) at BRI KC bank. KENDAL. This research uses a qualitative approach method. The subjects of this research consisted of a sample of 50 BRI KC Bank customer respondents. Kendal. The sources and data in this research were obtained directly from Bank BRI KC. Kendal, the data sources used by researchers are primary data sources and secondary data sources. Data collection techniques use questionnaires, collection of company documents, and observation. Data analysis uses research results involvi

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Alamelu, M., T. S. Pradeep Kumar, and V. Vijayakumar. "Fuzzy rule based SLA generation algorithms for web based multi party negotiation systems." Journal of Intelligent & Fuzzy Systems 39, no. 6 (2020): 8345–56. http://dx.doi.org/10.3233/jifs-189153.

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Service Level Agreement (SLA) is an agreement between the service provider and consumer to provide the verifiable quality of services. Using the valuable metrics in SLA, a service consumer could easily evaluate the service provider. Though there are different types of SLA models are available between the consumer and provider, the proposed approach describes the Fuzzy rule base SLA agreement generation among multiple service providers. A negotiation system is designed in this work to collect the different sets of provider services. With their desired quality metrics, a common Fuzzy based SLA r

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Taqi, Ahmed M., Abdullah M. Al-Subhi, Mohammed A. Alsaafani, and Cheriyeri P. Abdulla. "Improving Sea Level Anomaly Precision from Satellite Altimetry Using Parameter Correction in the Red Sea." Remote Sensing 12, no. 5 (2020): 764. http://dx.doi.org/10.3390/rs12050764.

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An improved Fourier series model (FSM01) method is used in geophysical and environmental corrections to enhance the final product of the along-track Jason-2 sea level anomaly (SLA) data and extend it near the Red Sea borders. In this study, the ionospheric correction range, wet tropospheric correction range, sea state bias correction range, and dry tropospheric correction range are enhanced and improved using FSM01, which helped to retrieve three more tracks (106, 170, and 234) earlier neglected by the distribution centers and extend the tracks toward the coast. The FSM01 SLA is compared with

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de Reuver, Philip R., Marcel G. W. Dijkgraaf, Sjef K. M. Gevers, and Dirk J. Gouma. "Poor Agreement Among Expert Witnesses in Bile Duct Injury Malpractice Litigation." Annals of Surgery 248, no. 5 (2008): 815–20. http://dx.doi.org/10.1097/sla.0b013e318186de35.

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Kumar, Narander, and Surendra Kumar. "Conceptual Service Level Agreement Mechanism to Minimize the SLA Violation with SLA Negotiation Process in Cloud Computing Environment." Baghdad Science Journal 18, no. 2(Suppl.) (2021): 1020. http://dx.doi.org/10.21123/bsj.2021.18.2(suppl.).1020.

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Online service is used to be as Pay-Per-Use in Cloud computing. Service user need not be in a long time contract with cloud service providers. Service level agreements (SLAs) are understandings marked between a cloud service providers and others, for example, a service user, intermediary operator, or observing operators. Since cloud computing is an ongoing technology giving numerous services to basic business applications and adaptable systems to manage online agreements are significant. SLA maintains the quality-of-service to the cloud user. If service provider fails to maintain the required

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Haddar, Imane, Brahim Raouyane, and Mostafa Bellafkih. "Service Broker-Based Architecture Using Multi-Criteria Decision Making for Service Level Agreement." Computer and Information Science 13, no. 1 (2019): 20. http://dx.doi.org/10.5539/cis.v13n1p20.

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With the on-going trends of the telecom services, the number of service providers with similar functionalities is undergoing a rapid growth. The customers face the difficulty to decide which service provider can satisfy their needs and full their requirements. Negotiating contracts between involved parts, and hiding heterogeneity in the distributed network environment has been challenging for telecom operators and service providers. Different languages exist to describe the Service Level Agreement (SLA), which is a contract between a service provider and a customer. However, since each service

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Damanik, Hillman Akhyar, and Merry Anggraeni. "Implementation Scheme SLA and Network Availability Mechanism for Customer Service Provider." Jurnal Penelitian Pos dan Informatika 10, no. 2 (2020): 125–44. http://dx.doi.org/10.17933/jppi.v10i2.318.

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Increasingly complex network heterogeneity and network monitoring tasks become the management concentration of a large distributed production infrastructure with various business services requiring a centralized control monitoring system, with increasing network size, heterogeneity and complexity. The network monitoring and management solutions available are not only expensive but also difficult to use, configure and maintain. Manually routing pins to the wrong device on a large complex network is very complicated and time-consuming for Service Provider (SP). Thus, it is necessary to have an a

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P.Ganesh. "IMPACT OF RESOURCE MANAGEMENT AND SCALABILITY ON PERFORMANCE OF CLOUD APPLICATIONS – A SURVEY." International Journal of Computer Science, Engineering and Applications (IJCSEA) 6, August (2019): 1–9. https://doi.org/10.5281/zenodo.3258196.

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Cloud computing facilitates service providers to rent their computing capabilities for deploying applications depending on user requirements. Applications of cloud have diverse composition, configuration and deployment requirements. Quantifying the performance of applications in Cloud computing environments is a challenging task. In this paper, we try to identify various parameters associated with performance of cloud applications and analyse the impact of resource management and scalability among them.

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Zhang, Daowei. "Welfare impacts of the 1996 United States - Canada softwood lumber agreement: an update." Canadian Journal of Forest Research 36, no. 1 (2006): 255–61. http://dx.doi.org/10.1139/x05-231.

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This research note provides updated estimates on the market and welfare impacts of the 1996 United States Canada Softwood Lumber Agreement (SLA). Using the aggregate price model in Zhang (2001), the anticipated change in lumber price is estimated at US$30 (based on 1997 dollars), or 7.4%, on average for the first 4 years under the SLA; this is smaller than the previous estimate. In the fifth year, the price impact was negative because of a decline in lumber demand, oversupply in the United States, and excessive supply from Canada due to the structure and expected expiration of the SLA. The c

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Irfan, Muhammad, Zhu Hong, Nueraimaiti Aimaier, and Zhu Guo Li. "SLA (Service Level Agreement) Driven Orchestration Based New Methodology for Cloud Computing Services." Advanced Materials Research 660 (February 2013): 196–201. http://dx.doi.org/10.4028/www.scientific.net/amr.660.196.

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Cloud Computing is not a revolution; it’s an evolution of computer science and technology emerging by leaps and bounds, in order to merge all computer science tools and technologies. Cloud Computing technology is hottest to do research and explore new horizons of next generations of Computer Science. There are number of cloud services providers (Amazon EC2), Rackspace Cloud, Terremark and Google Compute Engine) but still enterprises and common users have a number of concerns over cloud service providers. Still there is lot of weakness, challenges and issues are barrier for cloud service provid

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Singh, Shikha, Ajay Kumar Bharti, Himanshu Pandey, Rakesh Kumar Yadav, Durgansh Sharma, and N. R. Shanker. "Towards Automated and Optimized Security Orchestration in Cloud SLA." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 3 (2023): 215–22. http://dx.doi.org/10.17762/ijritcc.v11i3.6339.

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In cloud computing, providers pool their resources and make them available to customers. Next-generation computer scientists are flocking to the cutting-edge field of cloud computing for their research and exploration of uncharted territory. There are still several barriers that cloud service providers must overcome in order to provide cloud services in accordance with service level agreements. Each cloud service provider aspires to achieve maximum performance as per Service Level Agreements (SLAs), and this is especially true when it comes to the delivery of services. A cloud service level ag

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Badidi, Elarbi, and Mohamed El Koutbi. "Towards Automated SLA Management for Service Delivery in SOA-based Environments." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 26–40. http://dx.doi.org/10.4018/ijaras.2016010102.

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The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provi

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Netes, V. A. "SERVICE LEVEL AGREEMENTS AND DEPENDABILITY." Dependability 17, no. 4 (2017): 27–30. http://dx.doi.org/10.21683/1729-2646-2017-17-4-27-30.

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The Service Level Agreement (SLA) is an efficient and proven tool for regulation of the relations between the supplier and the user of services that is designed to ensure their quality. Such agreements are well known and successfully used in the information and communication industry. They are also applicable in other areas. Essentially, SLA stipulates certain requirements for the service level of which the fulfilment is guaranteed by the provider. In case of SLA violation the service provider is usually financially liable. As a rule, in such cases the user is remunerated with a discount for s

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Ampririt, Phudit, Ermioni Qafzezi, Kevin Bylykbashi, Makoto Ikeda, Keita Matsuo, and Leonard Barolli. "FSSLA: A Fuzzy-based scheme for slice service level agreement in 5G wireless networks and its performance evaluation." Journal of High Speed Networks 28, no. 1 (2022): 47–64. http://dx.doi.org/10.3233/jhs-220678.

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The Software-Defined Network (SDN) with Network Slicing will be a good approach for admission control in the Fifth Generation (5G) wireless network, which is planned to be adaptable to meet user requirements. The system’s resources are limited, and the number of devices is growing much faster than it can handle. So, the overloading problem will be a very critical problem. To deal with these problems, this paper presents a Fuzzy-based Scheme for Service Level Agreement (SLA) evaluation (FSSLA). We compare two models: FSSLA1 and FSSLA2. The FSSLA1 considers three input parameters: Reliability (R

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Nadeem, Sehrish, Noor ul Amin, Sardar Khaliq uz Zaman, et al. "Runtime Management of Service Level Agreements through Proactive Resource Provisioning for a Cloud Environment." Electronics 12, no. 2 (2023): 296. http://dx.doi.org/10.3390/electronics12020296.

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By leveraging the Internet, cloud computing allows users to have on-demand access to large pools of configurable computing resources. PaaS (Platform as a Service), IaaS (Infrastructure as a Service), and SaaS (Software as a Service) are three basic categories for the services provided by cloud the computing environments. Quality of service (QoS) metrics like reliability, availability, performance, and cost determine which resources and services are available in a cloud computing scenario. Provider and the user-specified performance characteristics, such as, rejection rate, throughput, response

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Nair, Susmita J. A., and T. R. Gopalakrishnan Nair. "Service Level Agreement Conformance in Virtual Machine Migration with an Improved Energy and Performance Management Method." Journal of Computational and Theoretical Nanoscience 17, no. 9 (2020): 3904–6. http://dx.doi.org/10.1166/jctn.2020.8984.

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Increasing demand of computing resources and the popularity of cloud computing have led the organizations to establish of large-scale data centers. To handle varying workloads, allocating resources to Virtual Machines, placing the VMs in the most suitable physical machine at data centers without violating the Service Level Agreement remains a big challenge for the cloud providers. The energy consumption and performance degradation are the prime focus for the data centers in providing services by strictly following the SLA. In this paper we are suggesting a model for minimizing the energy consu

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Supono, Supono. "Model Penilaian Kapabilitas Proses Layanan Service Level Agreement (SLA) Pada Cloud Computing." Jurnal Sains dan Informatika 6, no. 1 (2020): 62–71. http://dx.doi.org/10.34128/jsi.v6i1.209.

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Berkembangnya Teknologi Informasi (TI), mengakibatkan meningkatnya kebutuhan sumber daya TI. Cloud Computing merupakan mekanisme yang memungkinkan pengguna menyewa sumber daya TI dan memanfaatkan sesuai kebutuhan. Konsep ini memberikan keuntungan bagi organisasi, yaitu tidak perlu mengeluarkan biaya operasional, perawatan dan investasi diawal yang besar untuk membeli infrastruktur, sehingga fokus terhadap bisnis utamanya. Untuk menjamin layanan TI berjalan dengab baik, maka perlu ada jaminan dan kesepakatan antara penyedia dan pengguna dalam bentuk perjanjian yang disebut Service Level Agreeme

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Yohanes, Vito Perdana Sujudi, and Putra Pratama Andika. "Improving Creative Consulting Team Service Level Agreement in PT Ultima Servis Asia Based on Work – Life Balance of Creative Consulting Team." INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MULTIDISCIPLINARY EDUCATION 04, no. 02 (2025): 178–85. https://doi.org/10.5281/zenodo.14887014.

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This study examines the relationship between Service Level Agreements (SLAs) and work-life balance in PT Ultima Servis Asia’s Creative Consulting Team. Inefficient SLA management has resulted in high workloads, last-minute client requests, and excessive overtime, disrupting employees' work-life balance. By utilizing NASA-TLX workload assessment and structured interviews analyzed via NVIVO, this research identifies key SLA-related challenges and their effects on employees. Findings show that unclear SLA enforcement and unrealistic deadline significantly impact work-life balance. To addres

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Et.al, Whee Yen Wong. "Towards Integrating Six Sigma Approach: Service Level Agreement Measurement and Monitoring (A Malaysian It Outsourcing Case Study)." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 2191–98. http://dx.doi.org/10.17762/turcomat.v12i3.1166.

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Service Level Agreements (SLAs) are critical for outsourcing and technological related vendors companies. SLAsare the key requirements for outsourcing implementation and deployment as well as are the key differentiator in the service provider’s offerings industry. Over time, SLAs drive behaviors delivering a minimum level of service to the provider resultant in limited room in innovation and improvement in SLA arrangement and SLA contract renewal. As such, outsourcing companies may deem become a commodity, lacking strategic, innovative and value-added partner to the business. In long run, outs

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Kim, Minkyung, Kangseok Kim, and Jai-Hoon Kim. "Analysis of Real-time Blockchain Considering Service Level Agreement (SLA)." Advances in Science, Technology and Engineering Systems Journal 6, no. 1 (2020): 218–23. http://dx.doi.org/10.25046/aj060124.

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Sun, Xiaowen, Cheng Zhou, Xiaodong Duan, and Tao Sun. "A digital twin network solution for end-to-end network service level agreement (SLA) assurance." Digital Twin 1 (September 28, 2021): 5. http://dx.doi.org/10.12688/digitaltwin.17448.1.

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With the gradual development of the 5G industry network and applications, each industry application has various network performance requirements, while customers hope to upgrade their industrial structures by leveraging 5G technologies. The guarantee of service level agreement (SLA) requirements is becoming more and more important, especially SLA performance indicators, such as delay, jitter, bandwidth, etc. For network operators to fulfill customer’s requirements, emerging network technologies such as time-sensitive networking (TSN), edge computing (EC) and network slicing are introduced into

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Sun, Xiaowen, Cheng Zhou, Xiaodong Duan, and Tao Sun. "A digital twin network solution for end-to-end network service level agreement (SLA) assurance." Digital Twin 1 (April 1, 2025): 5. https://doi.org/10.12688/digitaltwin.17448.2.

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With the gradual development of the 5G industry network and applications, each industry application has various network performance requirements, while customers hope to upgrade their industrial structures by leveraging 5G technologies. The guarantee of service level agreement (SLA) requirements is becoming more and more important, especially SLA performance indicators, such as delay, jitter, bandwidth, etc. For network operators to fulfill customer’s requirements, emerging network technologies such as time-sensitive networking (TSN), edge computing (EC) and network slicing are introduced into

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Stramska, Malgorzata, and Paulina Aniskiewicz. "Satellite Remote Sensing Signatures of the Major Baltic Inflows." Remote Sensing 11, no. 8 (2019): 954. http://dx.doi.org/10.3390/rs11080954.

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Variability of sea level in the North and Baltic Seas, enforced by weather patterns, affects the intensity of water exchange between these seas. Transfer of salty water from the North Sea is very important for the hydrography of the Baltic Sea. The volume of inflowing salty water can occasionally increase remarkably. Such incidents, called the Major Baltic Inflows (MBIs), are unpredictable, of relatively short duration, and difficult to observe using in situ data. We have shown that remote sensing altimetry can be used as a complementary source of information about the MBI events. The advantag

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Kochovski, Petar, Uroš Paščinski, Vlado Stankovski, and Mojca Ciglarič. "Pareto-Optimised Fog Storage Services with Novel Service-Level Agreement Specification." Applied Sciences 12, no. 7 (2022): 3308. http://dx.doi.org/10.3390/app12073308.

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(1) Background: Cloud storage is often required for successful operation of novel smart applications, relying on data produced by the Internet of Things (IoT) devices. Big Data processing tasks and management operations for such applications require high Quality of Service (QoS) guarantees, requiring an Edge/Fog computing approach. Additionally, users often require specific guarantees in the form of Service Level Agreements (SLAs) for storage services. To address these problems, we propose QoS-enabled Fog Storage Services, implemented as containerised storage services, orchestrated across the

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Kim, Jungduk, Dae-Ha Park, and Heung-Youl Youm. "A Study on development of privacy indicators in the context of cloud service level agreement." Journal of Digital Convergence 13, no. 2 (2015): 115–20. http://dx.doi.org/10.14400/jdc.2015.13.2.115.

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Sharma, Ashutosh, and Rajiv Kumar. "A Framework for Risk-Energy Aware Service-Level Agreement Provisioning (RESP) for Computing the Quickest Path." Journal of Computer Networks and Communications 2019 (May 6, 2019): 1–8. http://dx.doi.org/10.1155/2019/4109453.

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This paper involved the computation of quickest paths with the help of service-level agreement (SLA) and energy constraints. The consideration of these constraints helps to propose a novel system model which computes the path to strengthen the continuity and criticality of the data transmission. The proposed risk-energy aware SLA provisioning (RESP) system model incorporates the research gaps of the existing risk assessment models in the literature without any increase in time complexity. The formulation of RESP shows the usefulness in the critical applications. The results show that the compu

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Chi, Hao Ran. "Editorial: Edge Computing for the Internet of Things." Journal of Sensor and Actuator Networks 12, no. 1 (2023): 17. http://dx.doi.org/10.3390/jsan12010017.

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Edinat, Afaf, Rizik M. H. Al-Sayyed, and Amjad Hudaib. "A Survey on Improving QoS in Service Level Agreement for Cloud Computing Environment." International Journal of Interactive Mobile Technologies (iJIM) 15, no. 21 (2021): 119. http://dx.doi.org/10.3991/ijim.v15i21.26379.

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Cloud computing is considered one of the most important techniques in the field of distributed computing which contributes to maintain increased scalability and flexibility in computer processing. This is achieved because it, using the Internet, provides different resources and shared services with minimum costs. Cloud service providers (CSPs) offer many different services to their customers, where the customers’ needs are met seeking the highest levels of quality at the lowest considerate prices. The relationship between CSPs and customers must be determined in a formal agreement, and to ensu

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K, Dhivya, Akoramurthy B, Surendiran B, and Sivakumar T. "Evaluation of Blockchain Service Level Agreement (SLA) Using Hyperledger Fabric (HLF)." International Research Journal on Advanced Science Hub 5, Issue 05S (2023): 94–105. http://dx.doi.org/10.47392/irjash.2023.s013.

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Peoples, Cathryn, Zeeshan Tariq, Nektarios Georgalas, and Adrian Moore. "Analysis of a Personalized Provision of Service Level Agreement (SLA) Algorithm." Electronics 12, no. 5 (2023): 1231. http://dx.doi.org/10.3390/electronics12051231.

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The existence of restricted Service Level Agreement (SLA) choices, which typically correspond with a couple of service tiers, can result in a customer accepting a service that may not effectively respond to their needs. From a service provider perspective, it is also a less than optimum business model, with capacity being reserved for customers who will not use it and subsequently being unavailable for customers who would. We, therefore, advocate the use of personalized SLAs to avoid such situations, which can ideally be set up without the assistance of a human operator. We suggest classifying

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Annisa, Sophie Amalia, and Yuanita Handayati M.S.M. Dr. "Proposed Improvement of Logistic Operations to Increase Service Level Agreement (SLA)." International Journal of Current Science Research and Review 06, no. 02 (2023): 1572–80. https://doi.org/10.5281/zenodo.7663825.

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<strong>ABSTRACT: </strong>In the digital era, e-Commerce or online shopping is a big breakthrough in the world of buying and selling services on the Internet, the success of e-Commerce is inseparable from the success of its shipping services or logistics partners. The level of customer satisfaction must be balanced with the delivery performance since the customer buys until the item received. SEI is a company engaged in delivering package. SEI is one of the delivery services which provide the delivery service end to end from the First mile to the Last mile. Thus, SEI should be able to control

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Yarotskiy, Vitali, Volodymyr Shekhovtsov, and Juliia Filonova. "Specifics of the civil law nature of service level agreements (SLA) and prospects of their application in the domestic it sphere of Ukraine." Law and innovations, no. 1 (45) (March 13, 2024): 51–59. http://dx.doi.org/10.37772/2518-1718-2024-1(45)-7.

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Problem setting. Due to the information sphere’s rapid and dynamic development many new specific contractual structures emerge. Amongst others, an IT service level agreement (SLA or Service Level Agreement) constitutes a particular interest as a subject for scientific research. As the doctrine of civil law provides a solid legal basis that makes a direct impact on lawmaking and law enforcement in the private law sphere, and thus actively influences the regulation of social relations on storage, processing, provision, receipt and dissemination of information, ensuring proper and positive dynami

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Dhirani, Lubna Luxmi, and Thomas Newe. "Hybrid Cloud SLAs for Industry 4.0: Bridging the Gap." Annals of Emerging Technologies in Computing 4, no. 5 (2020): 41–60. http://dx.doi.org/10.33166/aetic.2020.05.003.

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Hybrid Cloud Service Level Agreements (SLA) comprises of the legal terms and conditions for the cloud contract. Even though all the service level objectives, metrics and service descriptions are clearly outlined in the cloud SLA contract, sometimes vendors fail to meet the promised services and confusing terms lead to tenant-vendor cloud legal battles. Hybrid Cloud involves two different cloud models (public and private) working together, applications running under the hybrid cloud are subject to different availability sets, functionality and parameters developing SLA complexity and ambiguity.

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Li, Yu, Yong Yin, Chao Yong Zhang, and Fan Hua Hu. "The Implementation of SLA Mechanism in Manufacturing Grid." Advanced Materials Research 934 (May 2014): 249–54. http://dx.doi.org/10.4028/www.scientific.net/amr.934.249.

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. In MG environment, resource consumers choose the optimal resource service according to their non-functional demands for quality of service (QoS) in terms of service execution time, reliability, and availability. Non-functional requirements of QoS can be organized and managed by utilizing Service Level Agreement (SLA) standards. In this study, architectures with QoS oriented mechanism with four layers for MG on the basis of SLA are provided. On the basis of the QoS oriented architectures, the management processes of SLA creation, negotiation and matching, monitoring and verification are discu

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Andriansyah, Doni. "Visualisasi Data Perhitungan SLA Pengiriman Unit Periode Januari-Desember 2021." Jurnal Teknik Informatika 8, no. 1 (2022): 07–11. http://dx.doi.org/10.51998/jti.v8i1.471.

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Abstract— Service Level Agreement (SLA) is a benchmark for the achievement of an activity carried out. one of the quality of service is the completion of work in accordance with the SLA. To be able to meet the needs of customer units in an area, the company cooperates with expedition vendors to be able to send units to destinations with a distance of more than 100 km. Unit deliveries are also carried out internally by the company but with a distance of less than or only up to 100 km. Monitoring needs to be done so that unit deliveries to customers arrive quickly, safely, and on time. Currently

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Hong, Kiwon, Taihyong Yim, Yeonwoong Kyung, and Jinwoo Park. "Protection Scheme Guaranteeing the Recovery Time Defined in Service Level Agreement in WDM Mesh Networks." Journal of Korea Information and Communications Society 39B, no. 1 (2014): 41–43. http://dx.doi.org/10.7840/kics.2014.39b.1.41.

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Zheng, Qingxiao, Lingfeng Wang, Jin He, and Taiyong Li. "KNN-Based Consensus Algorithm for Better Service Level Agreement in Blockchain as a Service (BaaS) Systems." Electronics 12, no. 6 (2023): 1429. http://dx.doi.org/10.3390/electronics12061429.

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With services in cloud manufacturing expanding, cloud manufacturers increasingly use service level agreements (SLAs) to guarantee business processing cooperation between CSPs and CSCs (cloud service providers and cloud service consumers). Although blockchain and smart contract technologies are critical innovations in cloud computing, consensus algorithms in Blockchain as a Service (BaaS) systems often overlook the importance of SLAs. In fact, SLAs play a crucial role in establishing clear commitments between a service provider and a customer. There are currently no effective consensus algorith

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Mironge, Veronica, and Dennis M. Lupiana. "The Role of Service Level Agreements (SLAs) in Leveraging ICT in Tanzania." International Journal of ICT Research in Africa and the Middle East 5, no. 2 (2016): 1–13. http://dx.doi.org/10.4018/ijictrame.2016070101.

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Information Communication Technology (ICT) plays a significant role on enhancing service delivery and provision. To fully benefit from ICT, however, access to a reliable Internet connection is required. In Tanzania, like in many other countries, Internet connections are provided by Telecom companies where customers and providers enter in some sort of an agreement. This agreement is called Service Level Agreement (SLA). SLA specifies obligations of service providers and customers and hence it is a tool to ensure customers get value-for-money and hence they receive quality and reliable services.

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Aziz, Jamila, and Aref Banhawi. "A Novel Approach Based on Service Level Agreement (SLA) for Evaluating the Web Service Quality." International Journal of Financial, Administrative, and Economic Sciences 2, no. 4 (2023): 24–44. http://dx.doi.org/10.59992/ijfaes.2023.v2n4p2.

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Web service technology has gained a more important role in developing distributed applications and systems on the Internet. The rapid growth of published web services makes their discovery more and more difficult. Nowadays, most web service providers sign Services Level Agreement (SLA) contracts with their clients in order to guarantee the offered functionality of their services. This paper proposes an approach to monitor the Quality of Services (QoS) in web service according to Service Level Objectives (SLO) in SLA. Monitoring procedures are introduced to check variations in the pre-agreed me

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Chieng, David H. T., and Alan Marshall. "A flexible bandwidth resource provisioning system with agent‐enhanced SLA negotiation." Journal of High Speed Networks 13, no. 1 (2004): 1–23. https://doi.org/10.3233/hsn-2004-233.

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We present a novel bandwidth resource provisioning system that enables dynamic, flexible and quantitative end‐to‐end bandwidth reservation and management. The system facilitates agent‐enhanced Service Level Agreement (SLA) negotiation and brokering on a per‐user, per‐application or per‐flow basis. In this paper, various session level SLA schemes involving bandwidth allocation, service start time and service duration parameters are introduced and analysed. The results show how these negotiation schemes can be utilised for the benefits of both negotiating parties, such as getting the highest ind

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Lucz, Geza, and Bertalan Forstner. "Optimizing Service Level Agreement Tier Selection in Online Services Through Legacy Lifecycle Profile and Support Analysis: A Quantitative Approach." Mathematics 13, no. 11 (2025): 1743. https://doi.org/10.3390/math13111743.

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This study introduces a novel approach to optimal Service Level Agreement (SLA) tier selection in online services by incorporating client-side obsolescence factors into effective SLA planning. We analyze a comprehensive dataset of 600 million records collected over four years, focusing on the lifecycle patterns of browsers published into the iPhone and Samsung ecosystems. Using Gaussian Process Regression with a Matérn kernel and exponential decay models, we model browser version adoption and decline rates, accounting for data sparsity and noise. Our methodology includes a centroid-based filte

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Meijers, Ints. "Increasing fault tolerance in service-level agreement constrained context-aware data networks." Carpathian Journal of Electronic and Computer Engineering 13, no. 2 (2020): 16–21. http://dx.doi.org/10.2478/cjece-2020-0009.

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Abstract Attribute study and analysis of fault tolerant data networks. This work is aimed at introducing SLA constrain into fault tolerance and thus increasing overall network availability. Proposed model will evaluate given constraints and select best path that fits requirements. Fault tolerance is increased by adding multiple constraints and thus reducing available paths to best fitting ones.

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