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Books on the topic 'SLA (Service Level Agreement)'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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1

Blokdijk, Gerard. The service level agreement SLA guide: SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA. Emereo, 2008.

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2

Barron, Robert. SOA policy, service gateway, and SLA management. IBM Corp., International Technical Support Organization], 2013.

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3

Menken, Ivanka. ITIL practitioner agree and define (IPAD) all-in-one SLA exam guide and certification work book: Define, implement, manage and review service level agreements with service level management and financial management. Emereo Publ., 2008.

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4

Hiles, Andrew. The complete guide to IT service level agreements: Matching service quality to business needs. Elsevier Advanced Technology, 1991.

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5

North Wales Trials Issues Group. Local service level agreement on witness care =: Cytundeb ar lefel gwasanaeth lleol mewn perthynas â gofal am dystion. The Group, 1997.

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6

Caporali, Enrica, and Vladimir Trajkovik, eds. ViCES - Video Conferencing Educational Services Main Project Outcomes. Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-118-8.

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This e-book has been developed as result of the Video Conference Educational Service (ViCES) project under the TEMPUS action of the European Commission (144650-TEMPUS-2008-IT-JPGR. It is intended to serve as a set of guidelines for the setup and usage of videoconference tools in educational and vocational training institutions. It also offers suggestions to: companies, agencies and institutions that plan to introduce video conferencing based training experiences. The e-book covers both technical and organizational issues related to video conferencing educational services, such as: Learning Met
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7

Service Level Agreement (SLA). Independently Published, 2017.

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8

Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More. Emereo Pty Ltd, 2008.

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9

Hiles. SLA Framework CD-ROM: Service Level Agreements Framework. Rothstein Associates Inc., 1999.

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10

Ben-Natan, Ron, and John K. Lee. Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery. Wiley & Sons, Incorporated, John, 2002.

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11

SLAM : Service Level Agreement Model: SLAM Your Managed Services Revenue. BookSurge Publishing, 2008.

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12

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery. Wiley, 2002.

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13

Blokdyk, Gerardus. Service Level Agreement Complete Self-Assessment Guide. Createspace Independent Publishing Platform, 2017.

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14

Tyurin, Nikolay. Aufbau und Zusammenhang der Drei Service Level Management Vertragstypen SLA, OLA, UC. GRIN Verlag GmbH, 2006.

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15

Tyurin, Nikolay. Aufbau und Zusammenhang der drei Service Level Management Vertragstypen SLA, OLA, UC. GRIN Verlag GmbH, 2007.

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16

MARK A RUSSO CISSP-ISSAP CISO. Cloud Security Solutions : STEP 1: The Cloud Service Level Agreement. Independently Published, 2018.

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17

MARK A RUSSO CISSP-ISSAP CISO. Cloud Service Level Agreement: A Supplement for NIST 800-171 Implementation. Independently Published, 2018.

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18

Hiles, Andrew. The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition). 3rd ed. Rothstein Associates Inc, 2002.

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19

Hiles, Andrew. Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs. Rothstein Associates, Incorporated, 2016.

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20

Bates, Mike, Michael J. Spezzano, and Guy Danhoff. Health Fitness Management. 3rd ed. Human Kinetics, 2020. http://dx.doi.org/10.5040/9781718220935.

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Health Fitness Management, Third Edition, provides an in-depth picture of the challenging and rewarding role of the health and fitness club manager. Leading experts in the fitness industry share their insights in a practical manner, making this text the most authoritative and field-tested guide to fitness management success. Whether they are providing service to members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers need the right mix of skills and flexibility to support the success and continued growth of their clubs. Th
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