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Journal articles on the topic 'SLA (Service Level Agreement)'

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Published: 4 June 2021

Last updated: 25 July 2025

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1

Meschke, Martina. "Service Level Agreement (SLA)." Controlling 20, no. 10 (2008): 562–63. http://dx.doi.org/10.15358/0935-0381-2008-10-562.

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2

Li, Yang. "Managing Enterprise Service Level Agreement." International Journal of Applied Logistics 1, no. 3 (2010): 18–43. http://dx.doi.org/10.4018/jal.2010070102.

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The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management of SLA, including SLA-aware service modelling and terms optimization, contract drafting and compliance tracking. Among these, the author introduces his work in the area of enterprise SLA optimization to a

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3

Haddar, Imane, Brahim Raouyane, and Mostafa Bellafkih. "Service Broker-Based Architecture Using Multi-Criteria Decision Making for Service Level Agreement." Computer and Information Science 13, no. 1 (2019): 20. http://dx.doi.org/10.5539/cis.v13n1p20.

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With the on-going trends of the telecom services, the number of service providers with similar functionalities is undergoing a rapid growth. The customers face the difficulty to decide which service provider can satisfy their needs and full their requirements. Negotiating contracts between involved parts, and hiding heterogeneity in the distributed network environment has been challenging for telecom operators and service providers. Different languages exist to describe the Service Level Agreement (SLA), which is a contract between a service provider and a customer. However, since each service

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Netes, V. A. "SERVICE LEVEL AGREEMENTS AND DEPENDABILITY." Dependability 17, no. 4 (2017): 27–30. http://dx.doi.org/10.21683/1729-2646-2017-17-4-27-30.

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The Service Level Agreement (SLA) is an efficient and proven tool for regulation of the relations between the supplier and the user of services that is designed to ensure their quality. Such agreements are well known and successfully used in the information and communication industry. They are also applicable in other areas. Essentially, SLA stipulates certain requirements for the service level of which the fulfilment is guaranteed by the provider. In case of SLA violation the service provider is usually financially liable. As a rule, in such cases the user is remunerated with a discount for s

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Irfan, Muhammad, Zhu Hong, Nueraimaiti Aimaier, and Zhu Guo Li. "SLA (Service Level Agreement) Driven Orchestration Based New Methodology for Cloud Computing Services." Advanced Materials Research 660 (February 2013): 196–201. http://dx.doi.org/10.4028/www.scientific.net/amr.660.196.

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Cloud Computing is not a revolution; it’s an evolution of computer science and technology emerging by leaps and bounds, in order to merge all computer science tools and technologies. Cloud Computing technology is hottest to do research and explore new horizons of next generations of Computer Science. There are number of cloud services providers (Amazon EC2), Rackspace Cloud, Terremark and Google Compute Engine) but still enterprises and common users have a number of concerns over cloud service providers. Still there is lot of weakness, challenges and issues are barrier for cloud service provid

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Kim, Sang-Rak, Man-Mo Kang, and Jae-Hak Bae. "Automation of Service Level Agreement based on Active SLA." Journal of the Institute of Webcasting, Internet and Telecommunication 13, no. 4 (2013): 229–37. http://dx.doi.org/10.7236/jiibc.2013.13.4.229.

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Kumar, Narander, and Surendra Kumar. "Conceptual Service Level Agreement Mechanism to Minimize the SLA Violation with SLA Negotiation Process in Cloud Computing Environment." Baghdad Science Journal 18, no. 2(Suppl.) (2021): 1020. http://dx.doi.org/10.21123/bsj.2021.18.2(suppl.).1020.

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Online service is used to be as Pay-Per-Use in Cloud computing. Service user need not be in a long time contract with cloud service providers. Service level agreements (SLAs) are understandings marked between a cloud service providers and others, for example, a service user, intermediary operator, or observing operators. Since cloud computing is an ongoing technology giving numerous services to basic business applications and adaptable systems to manage online agreements are significant. SLA maintains the quality-of-service to the cloud user. If service provider fails to maintain the required

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Lo Piparo, Teo, Georg Hodosi, and Lazar Rusu. "Service-Level Agreement Negotiation in Cloud Computing Buying Organizations." International Journal of Innovation in the Digital Economy 12, no. 3 (2021): 1–16. http://dx.doi.org/10.4018/ijide.2021070101.

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The cloud archetype is fundamentally dynamic for both service customer and service provider. From the provider's perspective, resources are removed and/or added irregularly and urgently together with updating of service level agreements (SLAs). However, this dynamical behavior makes contracting sophisticated. Yet, there is a lack of knowledge on how to handle these dynamics contractually. To address this knowledge gap, the authors have investigated “how to improve SLA management with dynamic SLA iterations.” For this reason, a model for cloud computing SLA negotiation is proposed to facilitate

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9

P.Ganesh. "IMPACT OF RESOURCE MANAGEMENT AND SCALABILITY ON PERFORMANCE OF CLOUD APPLICATIONS – A SURVEY." International Journal of Computer Science, Engineering and Applications (IJCSEA) 6, August (2019): 1–9. https://doi.org/10.5281/zenodo.3258196.

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Cloud computing facilitates service providers to rent their computing capabilities for deploying applications depending on user requirements. Applications of cloud have diverse composition, configuration and deployment requirements. Quantifying the performance of applications in Cloud computing environments is a challenging task. In this paper, we try to identify various parameters associated with performance of cloud applications and analyse the impact of resource management and scalability among them.

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Nadeem, Sehrish, Noor ul Amin, Sardar Khaliq uz Zaman, et al. "Runtime Management of Service Level Agreements through Proactive Resource Provisioning for a Cloud Environment." Electronics 12, no. 2 (2023): 296. http://dx.doi.org/10.3390/electronics12020296.

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By leveraging the Internet, cloud computing allows users to have on-demand access to large pools of configurable computing resources. PaaS (Platform as a Service), IaaS (Infrastructure as a Service), and SaaS (Software as a Service) are three basic categories for the services provided by cloud the computing environments. Quality of service (QoS) metrics like reliability, availability, performance, and cost determine which resources and services are available in a cloud computing scenario. Provider and the user-specified performance characteristics, such as, rejection rate, throughput, response

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Kochovski, Petar, Uroš Paščinski, Vlado Stankovski, and Mojca Ciglarič. "Pareto-Optimised Fog Storage Services with Novel Service-Level Agreement Specification." Applied Sciences 12, no. 7 (2022): 3308. http://dx.doi.org/10.3390/app12073308.

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(1) Background: Cloud storage is often required for successful operation of novel smart applications, relying on data produced by the Internet of Things (IoT) devices. Big Data processing tasks and management operations for such applications require high Quality of Service (QoS) guarantees, requiring an Edge/Fog computing approach. Additionally, users often require specific guarantees in the form of Service Level Agreements (SLAs) for storage services. To address these problems, we propose QoS-enabled Fog Storage Services, implemented as containerised storage services, orchestrated across the

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Aziz, Jamila, and Aref Banhawi. "A Novel Approach Based on Service Level Agreement (SLA) for Evaluating the Web Service Quality." International Journal of Financial, Administrative, and Economic Sciences 2, no. 4 (2023): 24–44. http://dx.doi.org/10.59992/ijfaes.2023.v2n4p2.

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Web service technology has gained a more important role in developing distributed applications and systems on the Internet. The rapid growth of published web services makes their discovery more and more difficult. Nowadays, most web service providers sign Services Level Agreement (SLA) contracts with their clients in order to guarantee the offered functionality of their services. This paper proposes an approach to monitor the Quality of Services (QoS) in web service according to Service Level Objectives (SLO) in SLA. Monitoring procedures are introduced to check variations in the pre-agreed me

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Hamdi, Nawel, Chiraz El Hog, Raoudha Ben Djemaa, and Layth Sliman. "Semantic Service Level Agreements." Journal of Telecommunications and the Digital Economy 13, no. 1 (2025): 33–54. https://doi.org/10.18080/jtde.v13n1.1151.

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Service Level Agreements (SLAs) are formal contracts that define the expected level of service between a provider and a consumer. They are utilised in various domains, including cloud computing and IoT. With the advent of blockchain technology, SLAs have been integrated into smart contracts – self-executing contracts with terms directly written into code. However, unlike traditional cloud and IoT services, the functions of smart contracts on the blockchain are typically not monitored through SLAs, leaving potential violations undetected during execution. In a digital economy context, where eff

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PUTRANSYAH, SEPTIAN NAZHIF. "PENGARUH PENINGKATAN KUALITAS LAYANAN TERHADAP SERVICE LEVEL AGREEMENT (SLA) PADA BANK BRI KC. KENDAL." KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan 4, no. 1 (2024): 16–28. http://dx.doi.org/10.51878/knowledge.v4i1.2980.

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This research aims to determine the effect of improving service quality on the Service Level Agreement (SLA) at BRI KC bank. KENDAL. This research uses a qualitative approach method. The subjects of this research consisted of a sample of 50 BRI KC Bank customer respondents. Kendal. The sources and data in this research were obtained directly from Bank BRI KC. Kendal, the data sources used by researchers are primary data sources and secondary data sources. Data collection techniques use questionnaires, collection of company documents, and observation. Data analysis uses research results involvi

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Singh, Shikha, Ajay Kumar Bharti, Himanshu Pandey, Rakesh Kumar Yadav, Durgansh Sharma, and N. R. Shanker. "Towards Automated and Optimized Security Orchestration in Cloud SLA." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 3 (2023): 215–22. http://dx.doi.org/10.17762/ijritcc.v11i3.6339.

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In cloud computing, providers pool their resources and make them available to customers. Next-generation computer scientists are flocking to the cutting-edge field of cloud computing for their research and exploration of uncharted territory. There are still several barriers that cloud service providers must overcome in order to provide cloud services in accordance with service level agreements. Each cloud service provider aspires to achieve maximum performance as per Service Level Agreements (SLAs), and this is especially true when it comes to the delivery of services. A cloud service level ag

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Alamelu, M., T. S. Pradeep Kumar, and V. Vijayakumar. "Fuzzy rule based SLA generation algorithms for web based multi party negotiation systems." Journal of Intelligent & Fuzzy Systems 39, no. 6 (2020): 8345–56. http://dx.doi.org/10.3233/jifs-189153.

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Service Level Agreement (SLA) is an agreement between the service provider and consumer to provide the verifiable quality of services. Using the valuable metrics in SLA, a service consumer could easily evaluate the service provider. Though there are different types of SLA models are available between the consumer and provider, the proposed approach describes the Fuzzy rule base SLA agreement generation among multiple service providers. A negotiation system is designed in this work to collect the different sets of provider services. With their desired quality metrics, a common Fuzzy based SLA r

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Saravanan, K., and A. Radhakrishnan. "Dynamic Search Engine Platform for Cloud Service Level Agreements Using Semantic Annotation." International Journal on Semantic Web and Information Systems 14, no. 3 (2018): 70–98. http://dx.doi.org/10.4018/ijswis.2018070104.

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This article describes how cloud applications are negotiated, deployed, monitored, evaluated and terminated through the service level agreements (SLA). The service definition & their objectives, performance measures, pricing, roles of the involved parties are stated as part of the SLA. Searching for SLA templates from the provider's place is considered as a cumbersome process for the consumer. Also, it is not guaranteed that retrieved SLAs always match with the consumer requirements. Hence, semantic search engine platforms for cloud SLA using a novel architecture are introduced here. SLA a

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18

Badidi, Elarbi, and Mohamed El Koutbi. "Towards Automated SLA Management for Service Delivery in SOA-based Environments." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 26–40. http://dx.doi.org/10.4018/ijaras.2016010102.

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The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provi

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19

Zheng, Qingxiao, Lingfeng Wang, Jin He, and Taiyong Li. "KNN-Based Consensus Algorithm for Better Service Level Agreement in Blockchain as a Service (BaaS) Systems." Electronics 12, no. 6 (2023): 1429. http://dx.doi.org/10.3390/electronics12061429.

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With services in cloud manufacturing expanding, cloud manufacturers increasingly use service level agreements (SLAs) to guarantee business processing cooperation between CSPs and CSCs (cloud service providers and cloud service consumers). Although blockchain and smart contract technologies are critical innovations in cloud computing, consensus algorithms in Blockchain as a Service (BaaS) systems often overlook the importance of SLAs. In fact, SLAs play a crucial role in establishing clear commitments between a service provider and a customer. There are currently no effective consensus algorith

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Fakhfakh, Kaouthar, Tarak Chaari, Said Tazi, Mohamed Jmaiel, and Khalil Drira. "ODACE SLA." International Journal of Systems and Service-Oriented Engineering 1, no. 3 (2010): 1–20. http://dx.doi.org/10.4018/jssoe.2010070101.

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The establishment of Service Level Agreements between service providers and clients remains a complex task regarding the uninterrupted growth of the IT market. In fact, it is important to ensure a clear and fair establishment of these SLAs especially when providers and clients do not share the same technical knowledge. To address this problem, the authors started modeling client intentions and provider offers using ontologies. These models helped them in establishing and implementing a complete semantic matching approach containing four main steps. The first step consists of generating corresp

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Annisa, Sophie Amalia, and Yuanita Handayati M.S.M. Dr. "Proposed Improvement of Logistic Operations to Increase Service Level Agreement (SLA)." International Journal of Current Science Research and Review 06, no. 02 (2023): 1572–80. https://doi.org/10.5281/zenodo.7663825.

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<strong>ABSTRACT: </strong>In the digital era, e-Commerce or online shopping is a big breakthrough in the world of buying and selling services on the Internet, the success of e-Commerce is inseparable from the success of its shipping services or logistics partners. The level of customer satisfaction must be balanced with the delivery performance since the customer buys until the item received. SEI is a company engaged in delivering package. SEI is one of the delivery services which provide the delivery service end to end from the First mile to the Last mile. Thus, SEI should be able to control

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Damanik, Hillman Akhyar, and Merry Anggraeni. "Implementation Scheme SLA and Network Availability Mechanism for Customer Service Provider." Jurnal Penelitian Pos dan Informatika 10, no. 2 (2020): 125–44. http://dx.doi.org/10.17933/jppi.v10i2.318.

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Increasingly complex network heterogeneity and network monitoring tasks become the management concentration of a large distributed production infrastructure with various business services requiring a centralized control monitoring system, with increasing network size, heterogeneity and complexity. The network monitoring and management solutions available are not only expensive but also difficult to use, configure and maintain. Manually routing pins to the wrong device on a large complex network is very complicated and time-consuming for Service Provider (SP). Thus, it is necessary to have an a

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Mironge, Veronica, and Dennis M. Lupiana. "The Role of Service Level Agreements (SLAs) in Leveraging ICT in Tanzania." International Journal of ICT Research in Africa and the Middle East 5, no. 2 (2016): 1–13. http://dx.doi.org/10.4018/ijictrame.2016070101.

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Information Communication Technology (ICT) plays a significant role on enhancing service delivery and provision. To fully benefit from ICT, however, access to a reliable Internet connection is required. In Tanzania, like in many other countries, Internet connections are provided by Telecom companies where customers and providers enter in some sort of an agreement. This agreement is called Service Level Agreement (SLA). SLA specifies obligations of service providers and customers and hence it is a tool to ensure customers get value-for-money and hence they receive quality and reliable services.

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Kim, Minkyung, Kangseok Kim, and Jai-Hoon Kim. "Analysis of Real-time Blockchain Considering Service Level Agreement (SLA)." Advances in Science, Technology and Engineering Systems Journal 6, no. 1 (2020): 218–23. http://dx.doi.org/10.25046/aj060124.

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Dhirani, Lubna Luxmi, and Thomas Newe. "Hybrid Cloud SLAs for Industry 4.0: Bridging the Gap." Annals of Emerging Technologies in Computing 4, no. 5 (2020): 41–60. http://dx.doi.org/10.33166/aetic.2020.05.003.

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Hybrid Cloud Service Level Agreements (SLA) comprises of the legal terms and conditions for the cloud contract. Even though all the service level objectives, metrics and service descriptions are clearly outlined in the cloud SLA contract, sometimes vendors fail to meet the promised services and confusing terms lead to tenant-vendor cloud legal battles. Hybrid Cloud involves two different cloud models (public and private) working together, applications running under the hybrid cloud are subject to different availability sets, functionality and parameters developing SLA complexity and ambiguity.

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Edinat, Afaf, Rizik M. H. Al-Sayyed, and Amjad Hudaib. "A Survey on Improving QoS in Service Level Agreement for Cloud Computing Environment." International Journal of Interactive Mobile Technologies (iJIM) 15, no. 21 (2021): 119. http://dx.doi.org/10.3991/ijim.v15i21.26379.

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Cloud computing is considered one of the most important techniques in the field of distributed computing which contributes to maintain increased scalability and flexibility in computer processing. This is achieved because it, using the Internet, provides different resources and shared services with minimum costs. Cloud service providers (CSPs) offer many different services to their customers, where the customers’ needs are met seeking the highest levels of quality at the lowest considerate prices. The relationship between CSPs and customers must be determined in a formal agreement, and to ensu

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Supono, Supono. "Model Penilaian Kapabilitas Proses Layanan Service Level Agreement (SLA) Pada Cloud Computing." Jurnal Sains dan Informatika 6, no. 1 (2020): 62–71. http://dx.doi.org/10.34128/jsi.v6i1.209.

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Berkembangnya Teknologi Informasi (TI), mengakibatkan meningkatnya kebutuhan sumber daya TI. Cloud Computing merupakan mekanisme yang memungkinkan pengguna menyewa sumber daya TI dan memanfaatkan sesuai kebutuhan. Konsep ini memberikan keuntungan bagi organisasi, yaitu tidak perlu mengeluarkan biaya operasional, perawatan dan investasi diawal yang besar untuk membeli infrastruktur, sehingga fokus terhadap bisnis utamanya. Untuk menjamin layanan TI berjalan dengab baik, maka perlu ada jaminan dan kesepakatan antara penyedia dan pengguna dalam bentuk perjanjian yang disebut Service Level Agreeme

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Rady, Mariam. "Generating an Excerpt of a Service Level Agreement from a Formal Definition of Non-Functional Aspects Using OWL." JUCS - Journal of Universal Computer Science 20, no. (3) (2014): 366–84. https://doi.org/10.3217/jucs-020-03-0366.

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If we take a look at current cloud computing services, the only quality guarantee they provide are vague Service Level Agreements(SLA). In this paper we modelled some non-functional aspects in an ontology and used this ontology as a knowledge base to generate an excerpt from a service contract. We concentrate in this excerpt on availability as it is one of the most discussed attributes in current Service Level Agreements.

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Nair, Susmita J. A., and T. R. Gopalakrishnan Nair. "Service Level Agreement Conformance in Virtual Machine Migration with an Improved Energy and Performance Management Method." Journal of Computational and Theoretical Nanoscience 17, no. 9 (2020): 3904–6. http://dx.doi.org/10.1166/jctn.2020.8984.

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Increasing demand of computing resources and the popularity of cloud computing have led the organizations to establish of large-scale data centers. To handle varying workloads, allocating resources to Virtual Machines, placing the VMs in the most suitable physical machine at data centers without violating the Service Level Agreement remains a big challenge for the cloud providers. The energy consumption and performance degradation are the prime focus for the data centers in providing services by strictly following the SLA. In this paper we are suggesting a model for minimizing the energy consu

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Guedes, Leonardo Guerra de Rezende, José Leopoldo da Veiga Jardim Filho, Olegário Corrêa da Silva Neto, and Eugênio Julio Messala Cândido Carvalho. "Service Level Agreements for Management Information Systems in Business and Governmental Organizations / Acordos de Nível de Serviço para Sistemas de Informação de Gestão em Organizações Comerciais e Governamentais." Brazilian Journal of Business 3, no. 3 (2021): 2489–501. http://dx.doi.org/10.34140/bjbv3n3-033.

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This work discuss the contracting of ICT services at its operational level and addresses the concept of "Service Level Agreement" (SLA) - used in the precise identification of service quality, attributions, and responsibilities of the actors, of questions for the determination of responsibilities and possible sanctions. To this end, the Management Information Systems operational maintenance service is cut, correlating the items according to the respective portions of the Cobit, ITIL, and Sarbanes-Oxley frameworks with the processes proclaimed by the Project Management Institute in its document

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Fitriastuti, Fatsyahrina, Ryan Ari Setyawan, Yogi Ari Sudewo, and Jeffry Andhika Putra. "Android-Based Application for User Complaint as to Support SLA Implementation." Journal of Physics: Conference Series 2394, no. 1 (2022): 012034. http://dx.doi.org/10.1088/1742-6596/2394/1/012034.

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Abstract This study aims to design and build an android-based trouble tictket application in order to support the implementation of the SLA (Serive Level Agreement). This idea originated from the increasing number of internet users in Indonesia, so that the level of competition among internet service provider companies is also increasing. This condition makes consumers more selective in choosing internet service providers. Companies must improve their services by ensuring the availability of network connections can be served optimally. Service Level Agreement (SLA) is a document agreement betw

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Peoples, Cathryn, Zeeshan Tariq, Nektarios Georgalas, and Adrian Moore. "Analysis of a Personalized Provision of Service Level Agreement (SLA) Algorithm." Electronics 12, no. 5 (2023): 1231. http://dx.doi.org/10.3390/electronics12051231.

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The existence of restricted Service Level Agreement (SLA) choices, which typically correspond with a couple of service tiers, can result in a customer accepting a service that may not effectively respond to their needs. From a service provider perspective, it is also a less than optimum business model, with capacity being reserved for customers who will not use it and subsequently being unavailable for customers who would. We, therefore, advocate the use of personalized SLAs to avoid such situations, which can ideally be set up without the assistance of a human operator. We suggest classifying

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Yarotskiy, Vitali, Volodymyr Shekhovtsov, and Juliia Filonova. "Specifics of the civil law nature of service level agreements (SLA) and prospects of their application in the domestic it sphere of Ukraine." Law and innovations, no. 1 (45) (March 13, 2024): 51–59. http://dx.doi.org/10.37772/2518-1718-2024-1(45)-7.

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Problem setting. Due to the information sphere’s rapid and dynamic development many new specific contractual structures emerge. Amongst others, an IT service level agreement (SLA or Service Level Agreement) constitutes a particular interest as a subject for scientific research. As the doctrine of civil law provides a solid legal basis that makes a direct impact on lawmaking and law enforcement in the private law sphere, and thus actively influences the regulation of social relations on storage, processing, provision, receipt and dissemination of information, ensuring proper and positive dynami

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K, Dhivya, Akoramurthy B, Surendiran B, and Sivakumar T. "Evaluation of Blockchain Service Level Agreement (SLA) Using Hyperledger Fabric (HLF)." International Research Journal on Advanced Science Hub 5, Issue 05S (2023): 94–105. http://dx.doi.org/10.47392/irjash.2023.s013.

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S., R. Jeya Praveena, P. Keerthika Dr., and Sivaranjani V. "A NOVEL HEURISTICS BASED ENERGY AND SLA EFFICIENT VIRTUAL MACHINE CONSOLIDATION IN CLOUD DATA CENTER." International Journal of Advanced Trends in Engineering and Technology 1, no. 2 (2017): 12–17. https://doi.org/10.5281/zenodo.345431.

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The cloud computing infrastructure provides several<em> </em>on-demand services. It is a pay-per-use model. A key issue for cloud providers is to maximize their profits by minimizing power consumption along with Service Level Agreement. Dynamic Virtual Machine consolidation is an approach for reducing energy consumption by dynamically adjusting the number of active machines to matched resources in data centers. The Service Level Agreement and energy-efficient dynamic virtual machine consolidation is proposed to meet quality of service expectations and service level agreements requirements. A m

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Et.al, Whee Yen Wong. "Towards Integrating Six Sigma Approach: Service Level Agreement Measurement and Monitoring (A Malaysian It Outsourcing Case Study)." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 2191–98. http://dx.doi.org/10.17762/turcomat.v12i3.1166.

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Service Level Agreements (SLAs) are critical for outsourcing and technological related vendors companies. SLAsare the key requirements for outsourcing implementation and deployment as well as are the key differentiator in the service provider’s offerings industry. Over time, SLAs drive behaviors delivering a minimum level of service to the provider resultant in limited room in innovation and improvement in SLA arrangement and SLA contract renewal. As such, outsourcing companies may deem become a commodity, lacking strategic, innovative and value-added partner to the business. In long run, outs

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Lucz, Geza, and Bertalan Forstner. "Optimizing Service Level Agreement Tier Selection in Online Services Through Legacy Lifecycle Profile and Support Analysis: A Quantitative Approach." Mathematics 13, no. 11 (2025): 1743. https://doi.org/10.3390/math13111743.

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This study introduces a novel approach to optimal Service Level Agreement (SLA) tier selection in online services by incorporating client-side obsolescence factors into effective SLA planning. We analyze a comprehensive dataset of 600 million records collected over four years, focusing on the lifecycle patterns of browsers published into the iPhone and Samsung ecosystems. Using Gaussian Process Regression with a Matérn kernel and exponential decay models, we model browser version adoption and decline rates, accounting for data sparsity and noise. Our methodology includes a centroid-based filte

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Sun, Xiaowen, Cheng Zhou, Xiaodong Duan, and Tao Sun. "A digital twin network solution for end-to-end network service level agreement (SLA) assurance." Digital Twin 1 (September 28, 2021): 5. http://dx.doi.org/10.12688/digitaltwin.17448.1.

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With the gradual development of the 5G industry network and applications, each industry application has various network performance requirements, while customers hope to upgrade their industrial structures by leveraging 5G technologies. The guarantee of service level agreement (SLA) requirements is becoming more and more important, especially SLA performance indicators, such as delay, jitter, bandwidth, etc. For network operators to fulfill customer’s requirements, emerging network technologies such as time-sensitive networking (TSN), edge computing (EC) and network slicing are introduced into

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Sun, Xiaowen, Cheng Zhou, Xiaodong Duan, and Tao Sun. "A digital twin network solution for end-to-end network service level agreement (SLA) assurance." Digital Twin 1 (April 1, 2025): 5. https://doi.org/10.12688/digitaltwin.17448.2.

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With the gradual development of the 5G industry network and applications, each industry application has various network performance requirements, while customers hope to upgrade their industrial structures by leveraging 5G technologies. The guarantee of service level agreement (SLA) requirements is becoming more and more important, especially SLA performance indicators, such as delay, jitter, bandwidth, etc. For network operators to fulfill customer’s requirements, emerging network technologies such as time-sensitive networking (TSN), edge computing (EC) and network slicing are introduced into

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Sharma, Oshin, and Hemraj Saini. "SLA and Performance Efficient Heuristics for Virtual Machines Placement in Cloud Data Centers." International Journal of Grid and High Performance Computing 9, no. 3 (2017): 17–33. http://dx.doi.org/10.4018/ijghpc.2017070102.

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Cloud computing has revolutionized the working models of IT industry and increasing the demand of cloud resources which further leads to increase in energy consumption of data centers. Virtual machines (VMs) are consolidated dynamically to reduce the number of host machines inside data centers by satisfying the customer's requirements and quality of services (QoS). Moreover, for using the services of cloud environment every cloud user has a service level agreement (SLA) that deals with energy and performance trade-offs. As, the excess of consolidation and migration may degrade the performance

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Pradana, Harrizki Arie, Ellya Helmud, and Parlia Romadiana. "Evaluasi Kesuksesan Implementasi SLA Pada Mobile PLIK Bangka Belitung." JATISI (Jurnal Teknik Informatika dan Sistem Informasi) 8, no. 1 (2021): 152–62. http://dx.doi.org/10.35957/jatisi.v8i1.774.

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Information technology that is currently developing does not only apply to the world of information technology but has developed into other fields of work that require information technology to support the needs of their field. Services in information technology have been implemented by the District Internet Service Center (PLIK) Bangka Belitung to support government programs. Research conducted at PLIK aims to see and assess how PLIK's performance, especially Mobile PLIK, to the service level of their partners' satisfaction. During the PLIK research, researchers wanted to measure their level

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Sasikaladevi, N. "SLA based cloud service composition using genetic algorithm." International Journal of Advances in Intelligent Informatics 2, no. 2 (2016): 77. http://dx.doi.org/10.26555/ijain.v2i2.58.

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Cloud computing tends to provide high quality on-demand services to the users. Numerous services are evolving today. Functionally similar services are having different non-functional properties such as reliability, availability, accessibility, response time and cost. A single service is inadequate for constructing the business process. Such business process is modeled as composite service. Composite service consists of several atomic services connected by workflow patterns. Selecting services for service composition with the constraints specified in Service Level Agreement is the NP-hard probl

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Kim, Ji-Yun, and Seok-Heon Yun. "Guideline of Building Information Modeling(BIM) Service Application Level using Service Level Agreement(SLA) in the Procurement Phase." Journal of the Korea Institute of Building Construction 17, no. 1 (2017): 83–90. http://dx.doi.org/10.5345/jkibc.2017.17.1.083.

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Meijers, Ints. "Increasing fault tolerance in service-level agreement constrained context-aware data networks." Carpathian Journal of Electronic and Computer Engineering 13, no. 2 (2020): 16–21. http://dx.doi.org/10.2478/cjece-2020-0009.

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Abstract Attribute study and analysis of fault tolerant data networks. This work is aimed at introducing SLA constrain into fault tolerance and thus increasing overall network availability. Proposed model will evaluate given constraints and select best path that fits requirements. Fault tolerance is increased by adding multiple constraints and thus reducing available paths to best fitting ones.

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Banga, Puneet, and Sanjeev Rana. "QoS Enabled Task Scheduling Approach in Cloud Computing as Per Service Level Agreement." Journal of Computational and Theoretical Nanoscience 17, no. 11 (2020): 5003–9. http://dx.doi.org/10.1166/jctn.2020.9333.

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Due to constraints along with profit margins in background, service provider’s sometime neglect to feed essential services to their respective clients. Such compulsion raises the demand for efficient task scheduling that can meet multiple objectives. But without any prior agreement, again makes a casual approach. So this dispute can be addressed when competent scheduling executes right over the Service Level Agreement. It acts as hotspots to define set of rules to assure quality of service. At this time, there is a huge demand of SLA opted scheduling that can produce profitable results from pr

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Aditya, Bayu Rima, and Muhammad Barja Sanjaya. "Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management." JURIKOM (Jurnal Riset Komputer) 7, no. 2 (2020): 194. http://dx.doi.org/10.30865/jurikom.v7i2.2012.

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The main component of the entire strategy in Service Level Management (SLM) as a service provider is shown by implementing the Service Level Agreement (SLA). The service provider has to always guarantee that SLA which is indeed determined for a customer is achieved and fulfilled. The thing causing a failure in fulfilment of SLA is the expectation of business that is categorized in high indication while SLA establishment is still in progress, so it is indicated that there is a difference of perception between business and IT paradigm. The aim of this study is to build a framework to facilitate

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Shih-Chien, Chou, and Chiang Chih-Yang. "A TWO-LEVELED WEB SERVICE PATH RE-PLANNING TECHNIQUE." International Journal on Web Service Computing (IJWSC) 3, no. 4 (2012): 15–31. https://doi.org/10.5281/zenodo.3560501.

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Web service paths can accomplish customer requirements. During the execution of a web service path, violations of service level agreements (SLAs) will cause the path to be re-planed (healed). Existing re-planning techniques generally suffer from shortcomings of ignoring the effect of requirement change. This paper proposes a two-leveled path re-planning technique (TLPRP), which offers the following features: (a) TLPRP is composed of both meta and physical levels. The meta level re-planning senses environment parameters (e.g., requirement change and analysis/design errors) and re-plan the affec

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Kim, Jungduk, Dae-Ha Park, and Heung-Youl Youm. "A Study on development of privacy indicators in the context of cloud service level agreement." Journal of Digital Convergence 13, no. 2 (2015): 115–20. http://dx.doi.org/10.14400/jdc.2015.13.2.115.

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Chieng, David H. T., and Alan Marshall. "A flexible bandwidth resource provisioning system with agent‐enhanced SLA negotiation." Journal of High Speed Networks 13, no. 1 (2004): 1–23. https://doi.org/10.3233/hsn-2004-233.

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We present a novel bandwidth resource provisioning system that enables dynamic, flexible and quantitative end‐to‐end bandwidth reservation and management. The system facilitates agent‐enhanced Service Level Agreement (SLA) negotiation and brokering on a per‐user, per‐application or per‐flow basis. In this paper, various session level SLA schemes involving bandwidth allocation, service start time and service duration parameters are introduced and analysed. The results show how these negotiation schemes can be utilised for the benefits of both negotiating parties, such as getting the highest ind

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Paul, Mridul, and Ajanta Das. "Service Level Agreements for Smart Healthcare in Cloud." International Journal of Grid and High Performance Computing 9, no. 4 (2017): 57–70. http://dx.doi.org/10.4018/ijghpc.2017100104.

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With the advancement of Cloud computing, the adoption of cloud service in various industries is fast increasing. This is evident in the healthcare domain where the adoption is on the rise recently. However, the research contribution in this domain has been limited to certain functions. While cloud can increase availability, reachability of services, it is critical to design the healthcare service before provisioning. Besides, it is important to formulate Service Level Agreements (SLAs) to ensure that consumers can get guaranteed service from the service provider. The objective of this paper is

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