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Mozghovyi, Artem, and Anastasiia Sebta. "THE ROLE OF SMART TOURISM DESTINATION AS A TOOL FOR SUSTAINABLE DEVELOPMENT OF URBAN TOURISM." GEOGRAPHY AND TOURISM, no. 53 (2019): 3–8. http://dx.doi.org/10.17721/2308-135x.2019.53.3-8.
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The purpose of the study is to synthesize the principles of smart tourism destination and justify their application for the purpose of development of tourist innovations in urban tourism. The purpose of this article is also to explore the relationship in the development of "smart destination" and "smart city" as information systems. Such studies are important in the context of the sustainable development of urban tourism. Methods. This study used a comparative analysis of modern electronic and literary sources on the topic of smart cities and smart destinations. An analogy method was used to identify similarities and differences in the development of information systems. The classification method was applied to study the main features of development of smart destination. Results. Thanks to smart destination technology, tourists become a resource for development of tourism. This technology also enhances engagement and integration with target audiences. The implementation of the concepts of smart city and smart destination requires consideration of several important factors that will create favourable preconditions for their implementation. Smart tourism is the dominant trend in the world now. With smart tourism, locals and tourists alike can interact with a convenient, safe, informative environment. Smart destinations open up previously unattainable opportunities for businesses to improve their products and services. The main feature and advantage of a smart tourist destination is its customer orientation. Scientific novelty. The article analyses the main trends of smart tourism destinations in the world. The components and main directions of the development of smart destinations are determined. The analysis of modern global tendencies of smart destinations development is carried out. Practical significance. The results of the study can be used in planning the further development of smart tourism destination in Ukraine and the corresponding adjustment of the policy of tourist innovations.
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Ivanov, Andrii. "FEATURES OF TOURISM MANAGEMENT IN UKRAINE IN THE CONDITIONS OF ADMINISTRATIVE-TERRITORIAL REFORM." Development of Management and Entrepreneurship Methods on Transport (ONMU) 84, no. 3 (2023): 100–116. http://dx.doi.org/10.31375/2226-1915-2023-3-100-116.
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The article provides proposals for the implementation of mechanisms for managing the sphere of tourism in Ukraine at the local level − at the tourist destination.The regulatory and legal framework is considered as an element of the effectiveness of the complex management system of the tourist destination, taking into account the world practices of conducting tourist business.The features of managing regional tourist destinations based on the concept of Smart Tourism Destination are also considered.Tourist destinations that use ETIS indicators have the opportunity to measure the effectiveness of economic development or, on the contrary, shortcomings in terms of implementation, to provide an assessment of the accessibility of tourist locations and tourist magnets for different categories of tourists using unique main and additional indicators.It has been proven that SMART-specialization of a tourist destination allows you to choose a direction of activity for further effective development.The elements of the destination management process include: planning and monitoring, communication and coordination, development of tourism products and improvement of service quality, training, development of tourism infrastructure, attraction of financing and investments, and marketing.It is proposed to develop an effective mechanism for implementing the management system of tourist destinations in the regions of Ukraine and particularin Mykolaiv Oblastbased on the Smart Tourism Destination system.The changes in the tourist and recreational zones, which are presented today, have been revealedfive tourist and recreational zones. Territorial communities of the Mykolaiv region are divided into four groups according to their suitability for carrying out tourist and recreational activities. Also, all territorial communities are grouped into three tourist and recreational zones according to the integral indicator.As an example of the implementation of the best world and European practices, taking into account the successful experience of implementing modern approaches to the management of tourist destinations, the development of the stages of creating a tourist and recreational destination on the territory of the Koblev territorial community, which consists of five stages of activity, is given. The implementation mechanisms (organizational-legal, financial-economic, informational, technological) of the model of creating a tourist-recreational destination based on the concept of Smart Tourism Destination, taking into account the principle of SMART-specialization ‒ an approach to determining the directions and priorities of the development of territories, which is based on available assets and resources, specific socio-economic challenges, unique opportunities for the region's contribution to the system of the tourist destination industry, were also analyzed.It has been proven that each territorial community, using the concept of Smart Tourism Destination, can move from one group to another, thus increasing the efficiency of tourist and recreational activities and socio-economic status.Keywords: tourism, tourist destination, SMART specialization, tiered management system, tourist product, territorial community
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Tulung, Lingkan Easter, Stanss L. H. V. Joyce Lapian, Victor P. K. Lengkong, and Maria V. J. Tielung. "The Role of Smart Tourism Technologies, Destination Image and Memorable Tourism Experiences As Determinants of Tourist Loyalty." Revista de Gestão Social e Ambiental 19, no. 4 (2025): e011822. https://doi.org/10.24857/rgsa.v19n4-013.
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Objectives: This study aims to investigate the determinants of tourist loyalty by examining the relationships between smart tourism technologies, memorable tourism experiences, destination image, and tourist loyalty, both directly and indirectly. Theoretical Framework: The study is grounded in tourism and consumer behavior theories, particularly those related to technology adoption, experience economy, and destination image. These theories help explain how smart tourism technologies enhance tourist experiences and shape their perceptions, ultimately influencing loyalty. Method: A quantitative research design was employed, with data collected from 232 domestic tourists visiting Tomohon, North Sulawesi, Indonesia. A purposive sampling technique was used, and responses were analyzed using Structural Equation Modeling (SEM) to test the proposed hypotheses. Results and Discussion: Findings indicate that smart tourism technologies and memorable tourism experiences positively impact destination image, which in turn significantly affects tourist loyalty. Moreover, memorable tourism experiences mediate the relationship between smart tourism technologies and loyalty. The study highlights the crucial role of destination image in fostering long-term tourist engagement. Research Implications: The results provide valuable insights for tourism stakeholders, suggesting that investing in smart tourism technologies and enhancing memorable experiences can strengthen destination image and increase tourist loyalty. Policymakers and destination managers should focus on integrating technology-driven experiences to sustain competitive advantages. Originality/Value: This study contributes to the tourism literature by empirically demonstrating the interplay between smart tourism technologies, destination image, and memorable tourism experiences in shaping tourist loyalty. The findings offer practical recommendations for improving tourist satisfaction and retention in emerging destinations.
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Novianti, Syifaa, Eko Susanto, and Wahyu Rafdinal. "Predicting Tourists’ Behaviour Towards Smart Tourism: The Case in Emerging Smart Destinations." Journal of Tourism Sustainability 2, no. 1 (2022): 19–30. http://dx.doi.org/10.35313/jtospolban.v2i1.30.
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This paper aims to investigate the tourist behaviour towards smart tourism in the case of emerging smart destinations. The extended model of theory of planned behaviour (TPB) is proposed as a tool to predict the relationship between applying smart tourism technology and tourist behaviour in selecting and visiting the destination. Using the city of Bandung, Indonesia as a case study, data was collected using a structured questionnaire from 524 domestic tourists in several emerging smart destinations. The confirmatory factor analysis was utilised to test the construct validity and reliability of the model, while Partial Least Squares (PLS) modelling was employed to assess the hypotheses developed. The results show that the extended TPB model can reasonably predict the tourist behaviour towards smart tourism, suggesting its applicability to emerging smart destinations. Smart tourism technology directly affects tourists’ attitude, subjective norms, and tourists perceived behavioural control, resulting in their travel intention. Also, their planned behaviour mediates the relationship between smart tourism technology and tourist decision in selecting and visiting destinations. Identifying predictors of tourist behaviour towards smart tourism provides a more accurate forecast of tourist demand, thereby enabling policymakers to tailor and implement a more comprehensive smart tourism planning and development
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Sugandini, Dyah, Hadi Oetomo, Sri Dwi Ari Ambarwati, Muktiarya Yodhatama, and Windy Anindya Pamuj. "The Influence of Smart Tourism Destinations on Revisit Intention." Journal of International Conference Proceedings 6, no. 6 (2024): 427–36. http://dx.doi.org/10.32535/jicp.v6i6.2833.
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This research analyzes tourists’ revisit intentions at Indonesia’s Kulon Progo tourist attraction. Intention to revisit is predicted by smart tourism destination and destination image. The mediating effect of destination image on the intention to revisit is also analyzed in this research. This research is quantitative research using a survey of respondents. This study included 200 respondents who visited tourist destinations in the Kulonprogo area. The data analysis technique uses PLS-SEM. The research results show that the revisit intention model, influenced by smart tourism destination and destination image, is acceptable. Destination image affects directly to revisit intention. STD affects the destination image, and STD affects the revisit intention to Kulonprogo destination
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Homann Zilli, Bruno, Melise de Lima Pereira, Wellyngton Fernando Leonel de Souza, and Gutemberg Cardoso da Silva. "Smart tourism destinations:." Applied Tourism 8, no. 3 (2023): 26–40. http://dx.doi.org/10.14210/at.v8i3.19610.
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By analyzing the tourist demand of destinations and understanding the changes occurring in the tourism sector for various reasons, it becomes possible to elucidate tourists' desires, evaluate their perception regarding the products and services offered, and identify the need for adaptation on the part of business owners and public managers. In this perspective, this study aims to address the following question: how can measurement indicators of tourist experience be used in a research instrument to contribute to the evaluation of tourist demand in the destination of Curitiba, Paraná - Brazil? To answer this, the objectives are as follows: to analyze the demand profile, travel information, and tourist experience in Curitiba, Paraná, Brazil. This research is exploratory and descriptive in nature, employing a quantitative approach. The results demonstrate that comprehending tourists' profiles and evaluating their experience at the destination is crucial for strategic planning within the tourism sector. This enables efforts to be directed toward the formulation of public policies. The study provided pertinent insights into the tourist demand experience in Curitiba, furnishing valuable input for the development of effective strategies within the tourism industry. This enhances the city's tourist offerings and ensures positive visitor experiences.
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Azis, Nasir, Muslim Amin, Syafruddin Chan, and Cut Aprilia. "How smart tourism technologies affect tourist destination loyalty." Journal of Hospitality and Tourism Technology 11, no. 4 (2020): 603–25. http://dx.doi.org/10.1108/jhtt-01-2020-0005.
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Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.
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Marin-Pantelescu, Andreea, Rodica Claudia Popescu, and Mihaela Ștefan Hint. "Opportunities for smart tourism: from human tourist guiding to virtual guiding in Bucharest." Proceedings of the International Conference on Business Excellence 15, no. 1 (2021): 620–29. http://dx.doi.org/10.2478/picbe-2021-0058.
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Abstract Tourist destinations are based on new technologies to facilitate access of visitors to tourist attractions. The mobility of the tourists together with the access infrastructure to the tourist objectives is important in the coordination of the tourist flows. More and more self-organized tours will overshadow the travel agencies tours in the demand and preferences of tourists. As technology advances, the curiosity and need of tourists to experience something new develop. The stringent health security requirements in the ‘new normal’ social life during and post-pandemic times enforce radical changes of tourism, among which virtual tourism gains solid grounds. Virtual tours accessed via smartphones have largely replaced the classical guided tours, lately. Our research is aimed at finding new ways to help Bucharest turn into a smart tourism destination. Bucharest is a European capital that needs modernization, innovation, digitalization and greater exposure and promotion internationally. The paper discusses the new trends of smart tourist destinations, the ways and means by which a destination may become smart and attractive for tourists and proposes a virtual signposting for visiting tourist attractions in Bucharest. Through our research we contribute to the intelligent tourism development in Bucharest and we offer ideas for future smart tourism projects.
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Sari, Linda Puspita, Any Noor, and Acep Unang Rahayu. "TOURIST EXPERIENCE DARI SMART TOURISM DESTINATION, STUDI KASUS DI KOTA BANDUNG, JAWA BARAT, INDONESIA." Journal of Indonesian Tourism, Hospitality and Recreation 3, no. 2 (2020): 130–41. http://dx.doi.org/10.17509/jithor.v3i2.25157.
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ABSTRAKTujuan penelitian ini adalah untuk memahami smart tourism destination dalam mempengaruhi tourist experience di Kota Bandung. Metode kuantitatif dilakukan pada penelitian ini. Data dikumpulkan dengan cara penyebaran kuesioner kepada para wisatawan yang datang ke Kota Bandung menggunakan smartphone juga melakukan wawancara dengan Dinas Kebudayaan dan Pariwisata (Disbudpar) Kota Bandung untuk menambah data mengenai penelitian ini. Analisis data metode linear berganda dilakukan dengan menggunakan SPSS berdasarkan data dengan skala ordinal dan analisis deskriptif. Hasil penelitian ini menunjukkan bahwa smart tourism destination berpengaruh pada tourist experience di Bandung. Penelitian ini diharapkan dapat menjadi acuan pengembangan konsep “smart tourism destination” yang dapat meningkatkan tourist experience di Kota Bandung. Kata Kunci: Bandung, Smart Tourism Destination, Tourist Experience ABSTRACTThe aim of this study is to know the influence of smart tourism destination (X) on the tourist experience (Y) in Bandung city. The research method is quantitative. The data collection is carried out by distributing the questionnaires to the tourists who visit Bandung using the smartphone and also held the interview with Dinas Kebudayaan dan Pariwisata (Disbudpar) of Bandung City to add the data for this research. Multiple linear methods with SPSS used to analyze the data as well as ordinal scale and descriptive analysis. The results showed that smart tourism destination is influencing tourist experience in Bandung. The result hopefully could be the reference on the development of the concept “smart tourism destination” that can improve tourist experience in Bandung. Keywords: Bandung, Smart Tourism Destination, Tourist Experience
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Hasan, Kurniadi, Fidya Hardiyanti H. Latala, Regi Mokodongan, Misbahudin Djaba, and Octaviani Suryaningsih Masaguni. "PENGEMBANGAN KAWASAN WISATA DANAU PERINTIS SEBAGAI DESTINASI WISATA BERKELANJUTAN BERBASIS SMART TOURISM." Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik 11, no. 4 (2024): 1513–26. https://doi.org/10.37606/publik.v11i4.1642.
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This research aims to identify the tourism potential of Perintis Lake and develop it as a sustainable tourism destination smart tourism. In addition, this research was conducted to analyze and evaluate the need for technology and innovation in the management of Lake Perintis-based tourist destinations smart tourism. The approach used in this research is qualitative with descriptive methods. This research uses primary and secondary data sources. Data collection was carried out through observation, interviews, FGD and documentation. The research results show that the Perintis Lake tourist area has the potential to be developed into a superior and sustainable tourist destination. This can be realized by implementing three main components smart tourism ie smart experience, smart business ecosystem And smart destination integrated through implementation smart tourism technology like informativeness, accessibility, interactivity, as well as personalization in its management. From all components smart tourism and smart tourism technology, has not been fully implemented in the management of the Perintis Lake tourist destination. Therefore, it is necessary to accelerate the provision of more adequate ICT infrastructure in its development.
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Kusumah, Echo Perdana, Kusnendi Kusnendi, and Maya Sari. "Intensi Pemilihan Wisata Berkelanjutan di Pulau Belitung: Pengetahuan Pariwisata Sebagai Variabel Moderasi." Jurnal Ekonomi Bisnis dan Kewirausahaan 9, no. 1 (2020): 1. http://dx.doi.org/10.26418/jebik.v9i1.37936.
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Purpose of this study is to predict the intentions of tourists to choose sustainable tourism destinations based on travel motivation, destination image, and word of mouth (WoM). Destination image factor is moderated by the knowledge factor. Survey targets domestic and international tourists who have visited or planned to travel at least one tourist destination around Belitung Island using the convenience sampling method. A total of 250 online questionnaires were distributed to tourists in popular tourism destinations on the island of Belitung and analyzed using the Smart PLS application. Findings of this study prove that all factors positively influence tourist intentions to choose sustainable tourism destinations. Furthermore, this research proves that tourism knowledge cannot moderate image of destination in intention of tourists to choose sustainable tourism destinations. Belitung Island is one of the main islands in Bangka Belitung Province which is developing tourism potential, especially in marine tourism. Stakeholders related to tourism on Belitung Island must find ways to encourage knowledge sharing among all interested parties and also outside their direct influence, namely information owned by tourists.
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Damiasih, Damiasih, and Okta Adi Laksmana Wati. "IMPLEMENTATION OF THE SMART TOURISM STRATEGY FOR TOURISM DEVELOPMENT AT SINGKIL BEACH KARANG PAKIS NUSAWUNGU, CILACAP, CENTRAL JAVA." Sosiohumaniora 26, no. 1 (2024): 136–46. http://dx.doi.org/10.24198/sosiohumaniora.v26i1.36908.
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Tourism development and management do not exclude the possibility of embracing the Fourth Industrial Revolution, including the use of information and communication technology to realize smart tourism. This is crucial because tourism development must adapt to technological advancements and innovations to provide the best service to tourists. This research employs a mixed-method approach that integrates quantitative and qualitative methods. Quantitative data is derived from statistical indicators of visits to understand the diversity of viewpoints and questionnaire responses from tourists. Qualitative data includes interviews with informants, observations, and research documentation processed through SWOT analysis to formulate strategies based on identified internal and external factors. The study found that the management of the Singkil Beach Karang Pakis tourist destination had not fully maximized its tourism potential. Therefore, a tourism destination development strategy is formulated based on the concepts of strengths-opportunities, weaknesses-opportunities, strengths-threats, and weaknesses-threats. The concept of smart tourism is applied through the implementation of smart experiences, destinations, and business ecosystems as part of the development strategy. By integrating information and communication technology, this concept promises innovation in tourist destination management. An increase in tourist visits, thereby enhancing the economic quality for stakeholders, such as Pokdarwis, tourism managers, and the local community marked the successful implementation of the smart tourism concept.
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Jeronimo Viana, Remigia Maria, Estanislau De Sousa Saldanha, and Domingos M. B. Barreto. "The Impact of Tourism Destination Image on Tourist Behavioral Intention through Tourist Satisfaction: Evidence from the Ramelau Mountain, Timor-Leste." Timor Leste Journal of Business and Management 3 (September 30, 2021): 46–59. http://dx.doi.org/10.51703/bm.v3i1.33.
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The objectives of the research are to investigate the influence of destination image and tourist satisfaction on tourist behavioral intention, and to test the mediation effect of tourist satisfaction on the relationship between destination image and tourist behavioral intention. Using accidental sampling method, 400 tourists visited Ramelau Mountain participated in the survey by filling up the prepared questionnaires. While Smart-PLS 3.1 was used for data analysis. The result of the research demonstrates that tourist destination image and tourist satisfaction positively and significantly influences tourist behavioral intention, and tourist satisfaction significantly influences the relationship between destination image and behavioral intention. Empirically the research helps enrich studies on tourist destinations with tourist behavioral intention in countries that just start developing their tourism industry. This study also assists the government in developing natural attractions, culture, infrastructure, facility, accessibility, value, and price to change tourist behavioral intention to visit and revisit, and to recommend tourist destinations to other people.
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Liberato, Pedro, Elisa Alen, and Dalia Liberato. "Smart tourism destination triggers consumer experience: the case of Porto." European Journal of Management and Business Economics 27, no. 1 (2018): 6–25. http://dx.doi.org/10.1108/ejmbe-11-2017-0051.
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Purpose The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.
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Verduzco Villaseñor, María del Carmen, José Luis Cornejo Ortega, and Rodrigo Espinoza Sánchez. "Governmental Strategies and Policies in the Projection of Smart Tourist Destination: An Approach to the Conceptual and Theoretical Qualitative Analysis." Sustainability 15, no. 9 (2023): 7166. http://dx.doi.org/10.3390/su15097166.
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This study aimed to carry out an approach for a conceptual and theoretical analysis of governmental strategies and policies to project whether a tourist destination is smart or intelligent. Governments, those responsible for planning the development of a country, have been looking for new mechanisms for the development of the tourism sector after the uncertainty caused by the global health crisis. From the theoretical perspective, the Smart Tourist Destination (STD) concept could be a mechanism or strategy that strengthens the development of tourism in its different typologies in each tourist region. The COVID-19 pandemic generated discouraging scenarios in destinations where tourism is the main activity; however, at the same time, it highlighted important aspects to consider in order to prevent this type of situation. Local governance, which acts as a catalytic instrument in promoting tourism, is a central factor in diversifying tourism from a sustainable perspective, in which local actors can be involved to satisfy the demand of tourists or visitors to the destination. The methodology used was qualitatively based on the technique of content analysis of thematic literature review using databases, scientific journals, books, book chapters, websites, Web of Science (WoS), Scopus databases, among others. The main results of the research show that there are different strategies and government policies that have served as the basis for the promotion of smart tourist destinations in other tourist regions of the world, and where interconnected collaboration in networks using technology is the basis of this intelligence in action to offer the tourism products of destinations.
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Zhang, Jin, Chuan Huat Ong, Yiqian Lu, and Yuqiang Wang. "Fostering Destination Brand Love: The Role of Brand Experience and Tourist Happiness in Tourism Marketing." Malaysian Journal of Consumer and Family Economics 34, no. 1 (2025): 454–82. https://doi.org/10.60016/majcafe.v34.15.
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The tourism sector has experienced notable growth, largely fueled by consumers’ growing desire to explore a variety of destinations. This revitalized interest in travel highlights the necessity of cultivating enduring connections between tourism marketers and travelers. Crafting effective strategies to understand and attract tourists is essential for the long-term prosperity of travel destinations. Drawing upon embodied cognition theory, this research explores how various dimensions of brand experience influence tourists’ emotional attachment to destinations, conceptualized as destination brand love. It further assesses the mediating role of tourist happiness within this relationship. the data were gathered through an online questionnaire from 330 tourists who had visited destinations in China. The analysis, conducted using Smart-PLS, confirmed significant direct effects among brand experience, tourist happiness, and brand love. These findings yield practical insights for destination marketers, offering guidance on how to deepen tourist engagement and strengthen emotional bonds with travel locations.
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Seneviratne, Pathirannehelage Lasitha Dilshan, Rathnayaka Mudiyanselage Charith Prabuddha Nawarathne, and Dangallalage Kasun Tharaka Dangalla. "Push and Pull Motivational Influencing Tourist Engagement in Tea Tourism with Special reference to Nuwara Eliya District." South Asian Journal of Tourism and Hospitality 4, no. 2 (2024): 1–37. https://doi.org/10.4038/sajth.v4i2.95.
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This study investigates the impact of push and pull motivational factors on tourist engagement in tea tourism, specifically in the Nuwara Eliya district in Sri Lanka. A quantitative approach and convenience sampling method are employed to collect data from 384 tourists who visited tea tourism destinations in the district. A conceptual framework is used to test 12 hypotheses, and the data is analysed using IBM SPSS Statistics 25 and Partial Least Squares Structural Equation Modeling (PLS-SEM) with Smart PLS. The findings indicate that both push and pull factors positively affect tourist engagement, destination image, and familiarity, with destination image and familiarity positively associated with tourist engagement. The study also explores the mediating effects of destination image and familiarity on the relationship between push/pull factors and tourist engagement in tea tourism. The results suggest that destination image mediates the relationship between pull factors and tourist engagement, while familiarity mediates the relationship between push factors and tourist engagement. Additionally, there are significant direct and indirect paths between push and pull factors and tourist engagement, with familiarity partially mediating the relationship between push factors and tourist engagement and destination image mediating the relationship between pull factors and tourist engagement. These findings have practical implications for developing tea tourism in the Nuwara Eliya district and other similar destinations.
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De las Heras-Pedrosa, Carlos, Carmen Jambrino-Maldonado, Patricia Iglesias-Sánchez, and Jairo Lugo-Ocando. "Importancia de las relaciones con los públicos en la reputación en un destino turístico inteligente. Propuesta de un modelo sostenible / Importance of public relations for the reputation in a Smart Tourist Destination. A proposal of a sustainable model." Revista Internacional de Relaciones Públicas 9, no. 17 (2019): 117–38. http://dx.doi.org/10.5783/revrrpp.v9i17.593.
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Los destinos turísticos han experimentado cambios importantes en la última década como resultado de los avances en las Tecnologías de la Comunicación y la Información. Surgen así los destinos turísticos inteligentes que facilitan la interacción y la integración entre turistas y los ciudadanos facilitándoles una experiencia de calidad y sostenible para el destino. Como elemento innovador se propone en esta investigación la reputación como herramienta clave en la gestión de la competitividad de un destino turístico inteligente. Un método cualitativo aplicado a informantes claves de España y Reino Unido ha permitido elaborar un “modelo de evaluación de la reputación del destino” que incluye como factores: Brand Image Management, calidad de servicios, calidad de la experiencia y los sentimientos e Internet Service System for Tourist. Los resultados son útiles para responsables del diseño de políticas públicas, empresas turísticas y la comunidad universitaria. Palabras claves: Relaciones Públicas, Reputación, Destinos turísticos inteligentes, Comunicación, Turismo Abstract Tourism destinations have experienced important changes in the last decade as a result of innovations in information and communication technologies and the democratization of information by means of social media. Social networks, blogs and mobile social media have developed peer-to-peer communication and an ever more engaged and credible audience. At the end of the 20th Century destinations were studied in a radically different way, as all research was based on quality of service (QoS). Some destinations were gradually starting to consider brand value and the importance of managing it and were starting to include it in their research. There was a transition from spectacular images of never-ending solitary beaches, breathtaking waterfalls and towering skyscrapers to sensations and emotions. It was important for the destination to touch senses and reach heart. Tourists are looking for emotions and sensations. From then on, all communication has been based on sensations related to experiencing the destination. Social communication media such as Web 2.0 and social networks open up new ground for the Smart Tourism Destination, so that the tourists can be connected to the cloud, to the Internet of Things and to what has become the Internet Service System for Tourists (ISST). This allows tourists to create and sharing their own experiences. Users have an active role; they are now co-creators, co-communicators and recommendators of tourist experiences. Smart Tourism Destinations (STD) makes all processes symmetric and represents the end of unidirectionality. Communication with tourists through the Internet of Things (IoT) becomes total, fast, horizontal and real-time. Tourists can create their own experiences and this requires total digital support from the destination. These experiences are shared instantly with friends and relatives who are not there by social networks. This sharing experience gives the destination a notoriety that was inconceivable until now. Social media, specifically, emerged as the primary mechanism used by travellers when sharing their experiences. Previous researches show that destinations which present a positive and solid image to the potential tourist and, particularly, to their stakeholders, have greater chances of being chosen. This is because tourists choose their destination based on its reputation, rather than on real or objective information about it. It can be concluded that the image and brand place, which is part of reputation, is an extremely valuable concept when trying to understand the election process of a tourism destination. Smart tourism destinations favour tourist interaction and integration with the environment, thus providing a quality experience. The specific objectives of our study will be: a) to determine stakeholders and assess public relations actions through them to enhance the experiences and feelings of tourists as communicative elements and drivers of tourist destinations; b) to develop a sustainable model of intelligent tourist destinations interpreting the aspects of a quadruple innovation helix framework. As an innovative element, this research proposes that reputation become a key tool for the generation of value in the management of the competitiveness of an intelligent tourist destination. The research revealed the three elements of reputation: emotional attraction to services, emotional attraction to the tourism destination and sense of belonging based on corporate culture. Thus, the findings of this study identify specific reputation factors that can be used in Smart Tourism Destinations (STD): Business Image Management (BIM), Quality of Service (QoS), Internet Service System for Tourists (ISST) based on the Internet of Things (IoT) and Quality of Experience (QoE). The results are useful for Destination Management Organizations (DMO) in charge of formulating public policies, local tourism-related businesses, travel intermediaries and the host community. Likewise, it is a tool for diagnosing the success of public relations programs. Keywords: Public Relation, Reputation, Smart Tourism Destinations, Comunicación, Tourism
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BAGDADI, Ali, and Lóránt Dénes DÁVID. "Effect of Smart Tourism Technology Use on Memorable Tourism Experience: The Budapest Sample." Journal of Posthumanism 5, no. 5 (2025): 3893–904. https://doi.org/10.63332/joph.v5i5.1828.
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Tourism sector is undergoing major changes due to rapid technological advancements, significantly shaping tourist experiences. Smart tourism technologies – such as digital apps, platforms and services – are transforming how tourists and destinations interact. These tools simplify travel planning, enhance access to information, offer more efficient, personalized experiences. Tourists find easier and more original solutions throughout their journeys, resulting in greater satisfaction and emotional connection to destinations. Positive emotions contribute to memorable travel experiences, which are essential for building lasting tourist-destination relationships. The integration of smart technologies supports not only the improvement of individual experiences but also the sustainable development of tourism destinations. This is especially relevant in the context of circular tourism, which emphasizes long-term value and resource efficiency. This study specifically explores the role of smart tourism technologies in creating unforgettable travel experiences, using Budapest as a case example, highlights their growing importance in the evolving tourism landscape.
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Font Aranda, Mabel, and Joana María Petrus Bey. "Metodología para la gestión integrada e inteligente de destinos turísticos de Manabí – Ecuador." International Journal of Professional Business Review 6, no. 1 (2021): 208. http://dx.doi.org/10.26668/businessreview/2021.v6i1.208.
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Objective: Systematize methodologies that harmonize integrated and smart tourist destinations management with geographic information, for making timely and accurate decisions, contributing to quality in the context of the cantonal tourist territories of the province, Manabí - Ecuador. Methodology / approach: The paradigms of the management of tourist destinations that reconcile all the participants, policies, components and parts of the system; expressed in an integrated management. The use of information and communication technologies is geared towards smart management, that envolve tourists, communities and managers. Everything in tourism is tied to space and territory, the information systems used require a response to the “where” through analysis and representation tools of places. Originality / Relevance: The sequence of steps of various methodologies and of the systematized theory, focus the integrated and smart tourim destination management, in the transit from the parts to the whole. In practice, it implies the voluntary participation of businessmen, interested in the homogeneous improvement of tourist quality in the territory. Main results: A theoretical model of the concepts that make up the understanding of the integrated and smart tourism destination management and territories for the improvement of quality. A reconfigured methodology from others, for putting the theoretical model into practice. Theoretical / methodological contributions: Guidance for decision-making in tourist territories and understanding by entrepreneurs and managers, to reverse the particular improvement of their businesses, in the homogeneous improvement of the tourist quality of the territories and tourist destinations of the Manabí province.
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Isa, Salmi Mohd, Phaik Nie Chin, and Nurul Ulfah Mohammad. "Muslim tourist perceived value: a study on Malaysia Halal tourism." Journal of Islamic Marketing 9, no. 2 (2018): 402–20. http://dx.doi.org/10.1108/jima-11-2016-0083.
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Purpose This study aims to align the theoretical foundations of Halal tourism to conventional tourism paradigms. It investigates Muslim tourists’ perception of value in the context of tourist destinations in Malaysia. Design/methodology/approach The partial least square structural equation modelling uses SMART–PLS for 170 Muslim tourists and uses a positive research approach with a quantitative basis of enquiry. Six variables of Muslim tourist perceived value, such as price, social, emotion and quality, and Halal physical and nonphysical attributes are examined. In addition, this study also examines the mediating effect of destination experience in Malaysia’s environment (i.e. infrastructure, atmosphere and culture) and the relationship between Muslim tourist perceived value and tourist satisfaction. Findings Overall, the results indicate that price and social variables had no impact on tourist satisfaction, whereas other variables such as quality, emotion and Halal physical and nonphysical attributes had a direct impact on tourist satisfaction especially with the mediating effect of destination experience. Practical implications The effects of cognitive, affective and Islamic (i.e. Halal) values on tourist satisfaction were examined as also the importance of destination experience on tourist satisfaction. Originality/value This study also found that destination experience influenced tourist satisfaction significantly.
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Cuesta-Valiño, Pedro, Fadoua Bolifa, and Estela Núñez-Barriopedro. "Sustainable, Smart and Muslim-Friendly Tourist Destinations." Sustainability 12, no. 5 (2020): 1778. http://dx.doi.org/10.3390/su12051778.
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Information and Communication Technology (ICT) tools are perfect for developing tourism. Several countries are making an effort to become smart and sustainable tourist destinations, making it easier for tourists to interact with their environment while at the same time improving the quality of life for local people. There are many studies of this process and the benefits it brings, although most of them approach the subject from a western traveler’s point of view. This article aims to study the benefits of being a smart and Muslim-friendly tourist destination. An exploratory study was therefore carried out, including a bibliographical review of over one hundred secondary sources. We analyze the Muslim-friendly online services provided by nine destinations, and one of our principal conclusions is that these online services are of the greatest importance for a destination to be truly Muslim-friendly. We also conclude that such services allow companies to design tailored proposals and promote them through digital channels aimed at Muslim people.
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Maesaroh, Imas, Ike Janita Dewi, and Ginta Ginting. "Tourists' Attitudes Towards Halal Tourism: The Roles of Place Attachment and Religiosity." Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia 18, no. 1 (2024): 61–76. http://dx.doi.org/10.47608/jki.v18i12024.61-76.
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This research aims to analyze tourists' attitudes towards the attributes of halal tourism (HT) destinations, moderated by place attachment and religiosity. This study contributes to the body of research on HT development because the conceptual model includes specific HT destination attributes and integrates place attachment theory and tourist psychographic characteristics (religiosity). This research is quantitative research with 355 respondents. The data were analyzed using Smart PLS. This research resulted in the conclusion that attitude towards HT destination development is influenced by three things, namely 1) attitude towards HT attributes, 2) religiosity of tourists, and 3) place attachment of tourists with the destination. The role of religiosity in forming attitudes towards HT destination development occurs directly and also as a moderator between attitudes towards HT attributes and attitudes towards HT destination development. Meanwhile, the role of place attachment in forming attitudes towards HT destination is a direct influence. In terms of public policymaking, this research provides important insight. The development and determination of HT destinations can receive approval and rejection in different destinations. Tourists can give different responses to the development of HT destinations for different destinations. In making these policies, tourists' opinions are very important to be taken into consideration in developing a tourist destination.
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Chan, Chung Shing, Mike Peters, and Birgit Pikkemaat. "Investigating visitors’ perception of smart city dimensions for city branding in Hong Kong." International Journal of Tourism Cities 5, no. 4 (2019): 620–38. http://dx.doi.org/10.1108/ijtc-07-2019-0101.
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Purpose The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist destinations by municipal governments and tourism authorities. Design/methodology/approach This study takes a sample of inbound visitors (n=205) from Hong Kong as an empirical questionnaire-based survey on visitors’ perceptions of these smart city attributes, which are collected from literature, and framed in Cohen’s Smart City Wheel. Findings This paper identifies the distinctive factors for branding Hong Kong as a smart city. The results from the factor analysis identify four factors for determining what a smart city is from the perspective of visitors, namely, the quality of a smart society: energy consumption in an urban environment, smart city governance and smart city livelihood. The first two factors further become the determinants of a successful smart city brand considered by visitors, which contribute to their locational decisions and thus the strategies and policies of smart destination branding. Research limitations/implications The results obtained can serve as insights for tourism policy makers and destination marketers when considering significant information and communication technology, or other smart and sustainable attributes for city branding (e.g. Buhalis and Amaranggana, 2014; Marine-Roig and Anton Clavé, 2015), as well as common investment and resource allocation for shared benefits in similar metropolises. Practical implications The smartness factors represent important dimensions of urban smartness as prioritized areas for further development, innovation and marketing of tourism industries and enterprises in Hong Kong, as a mature urban destination incorporating the branding of a proposed smart district as a strategy of urban development. Originality/value Smart urban development and tourism development have increasingly become inseparable, especially when visitors utilize cities as tourist destinations but share other urban resources and spaces with local citizens. Unlike the development of smart tourist attractions, smart tourist destinations should have a wider scope of smartness. A smart tourist destination may carry similar and overlapping characteristics of smart cities, which may be interpreted by visitors and may eventually affect their perceived image of a city.
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Padmaja, N., and T. Sudha. "Big Data Analytics Implications for Smart Tourism Destinations Towards the Enrichment of Content Tourism." Asian Journal of Computer Science and Technology 8, S3 (2019): 7–11. http://dx.doi.org/10.51983/ajcst-2019.8.s3.2114.
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Smart tourism has huge amount of Social Big data available from tourists can cherish the value conception process for a Smart Tourism Destination. Applying a multiple-case study analysis, a set of regional tourist experiences related and destination, to derive patterns and opportunities of value creation generated by Big Data in tourism. Near conclusions and data in terms of improving decision making, creating marketing strategies with more personalized offerings, transparency and trust in dialogue with customers and stakeholders, and emergence of new business models, exploitation of Big Data in the context of information-intensive industries and mainly in Tourism. Smart Tourism Destination today is the front line of study in the tourism field and is a promising area from various research perspectives in terms of models, tools and strategies to keep up the process of intelligent configuration of destinations.
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Chernegha, O., T. Tkachenko, O. Hladkyi, V. Bilyk, and T. Lositska. "DIGITALIZATION AS A REPUTATION MANAGEMENT TOOL FOR TOURIST DESTINATION." Financial and credit activity problems of theory and practice 1, no. 42 (2022): 371–83. http://dx.doi.org/10.55643/fcaptp.1.42.2022.3649.
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Abstract. The study identifies the main indicators and prerequisites for digital transformation of the tourism industry and the current problematic issues experienced at the level of regional management; the forecast and key features of a new evolutionary stage in the branch. i.e., the development of smart digital tourism, is provided; an extended model of tourism destination «7A» is described, taking into account the digital transformation factor; the role of the digital service portfolio in how the reputation of a tourism destination is formed and perceived is outlined; the systematization criteria and classification of digital tools and services used in regional administration and operational management of tourist activity are listed; KPI for tourist sites around the world are attributed; the structural analysis of domestic tourist sites is described; a critical assessment for the digitalization of the national tourism destinations across Ukraine is provided; the current digital channels for promoting the national tourist product are offered. Keywords: digitalization of tourism industry, smart digital tourism, evolution of tourism, management and administration of tourism regions, tourism destination model, digital services in tourism, destination management organization (DMO), tourism destination reputation, reputation management. JEL Classification L83 Formulas: 0; fig.: 2; tabl.: 5; bibl. 22.
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Permana, Indra Martian, and Fadzli Adam. "Impact of Islamic attributes and destination image on tourist satisfaction and revisit intentions in halal tourism: A study in Banda Aceh." International Journal of ADVANCED AND APPLIED SCIENCES 11, no. 4 (2024): 118–27. http://dx.doi.org/10.21833/ijaas.2024.04.014.
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This research aims to investigate how Islamic characteristics, the image of the destination, and tourists' experiences affect their intentions to return, looking specifically at their satisfaction with halal tourism in Banda Aceh. Using a survey of 100 people selected through non-random sampling, the study analyzes the data using Path Analysis and the SMART PLS version 3 software to test hypotheses. The results show that Islamic attributes, how tourists perceive the destination, and their experiences all play a role in determining their satisfaction with halal tourism in Banda Aceh. When it comes to planning another visit, the Islamic qualities of the destination and its image are important factors, while tourists' experiences and overall satisfaction don't significantly influence their decision to return. This research contributes to our understanding of what makes halal tourism in Banda Aceh appealing, especially in terms of what drives tourist satisfaction and the desire to revisit. Additionally, the study found that the influence of Islamic attributes, destination image, and tourist experiences on the desire to return, mediated by tourist satisfaction, is not significant in the context of halal tourism in Banda Aceh. These findings have implications for both academics studying tourist behavior at halal destinations in Banda Aceh and for professionals developing tourism strategies for these areas.
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BALLINA BALLINA, FRANCISCO JAVIER, LUIS VALDES PELAEZ, and EDUARDO DEL VALLE TUERO. "Smart Tourism Destination: Urban versus Rural Technological Behaviours." REVISTA INTERNACIONAL DE TURISMO, EMPRESA Y TERRITORIO 3, no. 2 (2019): 16–37. http://dx.doi.org/10.21071/riturem.v3i2.11210.
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AbstractThe tourism paradigm has changed with technology. ICTs have altered the entire tourist travel model: before buying, during its realization, and after completion. The current trend is to generate business and tourist destinations based on technological criteria. The first objective is always to guarantee maximum tourist connectivity with the new ICT applications. Neither the academic literature nor the businessmen consider the existence of tourist experiences outside the ICTs. This paper aims to determine from a market segmentation which attributes, or services, are more critical to differentiate types of tourists based on their behavior and use of ICTs. The differences between tourism that goes to a city destination versus a rural destination have been studied, analyzing the relationships between technological applications, social networks, and its use in the destination by the tourist. It has been possible to determine indicators based on the strategic segmentation of tourist experiences from the use and availability of information technologies. To this end, the data obtained through two studies carried out within the framework of the CSO2014-59193-R project have been used. Keywords: Tourism, Smart Tourism Destination, Rural and Urban Destinations, Segmentation, ICTs. ResumenEl paradigma del turismo ha cambiado con la tecnología. Las TIC han alterado todo el modelo de viaje turístico: antes de comprar, durante su realización y después de su finalización. La tendencia actual es generar destinos comerciales y turísticos basados en criterios tecnológicos. El primer objetivo siempre es garantizar la máxima conectividad turística con las nuevas aplicaciones TIC. Ni la literatura académica ni los empresarios consideran la existencia de experiencias turísticas fuera de las TIC. Este documento tiene como objetivo determinar a partir de una segmentación del mercado qué atributos o servicios son más críticos para diferenciar los tipos de turistas en función de su comportamiento y uso de las TIC. Se han estudiado las diferencias entre el turismo que se dirige a un destino de la ciudad frente a un destino rural, analizando las relaciones entre las aplicaciones tecnológicas, las redes sociales y su uso en el destino por parte del turista. Ha sido posible determinar indicadores basados en la segmentación estratégica de las experiencias turísticas a partir del uso y la disponibilidad de tecnologías de la información. Para este fin, se han utilizado los datos obtenidos a través de dos estudios realizados en el marco del proyecto CSO2014-59193-R. Palabras clave: Turismo, Destinos Turísticos Inteligentes, Destinos Urbanos y -Rurales, Segmentación, TICs.
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BERDIBEKOVA, Amina, Guldana SADYKOVA, Sholpan ALPEISSOVA, Lyazzat PARIMBEKOVA, and Zhanar ZHANABAYEVA. "Prospects for the Formation of a Smart Destination as a Determining Factor in the Modernization of Urban Infrastructure and a Means of Sustainable Urban Tourism Development in Kazakhstan." Journal of Environmental Management and Tourism 13, no. 8 (2022): 2222. http://dx.doi.org/10.14505/jemt.13.8(64).14.
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New requirements of society for the provision of tourist services are shaped by informatization and the transformation of society into one of modern technology. The value of the innovative component of tourist service provision, modernization of priorities in the consumer market, communicative interaction with consumers using the latest technology, and other components call for new approaches and methods in the formation of the complex of relationships in tourist destinations. In this, of importance is the need for scientific research into the formation of a smart destination of the megapolis as a certain factor in the modernization of urban infrastructure. The purpose of the study is to discover prospects for the formation of a smart tourist destination of the metropolis as a decisive factor in the modernization of urban infrastructure and the means of sustainable development of urban tourism. Analysis of research results points to the key technological developments used in smart tourist destinations, as well as the universal mobile travel applications most relevant in Kazakhstan's megacities. The authors conclude that smart tourist destinations can function as the components (elements) of smart cities, giving opportunities for the formation and promotion of the tourist product and the development of urban infrastructure.
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Tuong, Nguyen Thanh. "Environmental risk management at Ba Na tourism destination and Da Nang City, Vietnam." INTERNATIONAL JOURNAL OF SOCIAL SCIENCE AND EDUCATION RESEARCH STUDIES 04, no. 02 (2024): 79–96. https://doi.org/10.5281/zenodo.10653305.
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Abstract : Da Nang is a coastal city with a beach more than 60 km long. With beautiful beaches, gentle stretches and endless white sand, including My Khe beach, voted by US Forbes magazine as one of the 6 most attractive beaches on the planet. Da Nang also has the Ba Na Hills tourism brand. Discovered and built during the French colonial period, Ba Na tourist area is located west of Da Nang city, increasingly attracting tourists with a cable car system that holds 4 world records and an indoor entertainment area. The largest in Southeast Asia – Fantasy Park. Orientation for tourism development of Da Nang city to 2030, vision to 2045 with the goal of becoming a high-quality tourism and service center, creative tourism destination of Vietnam and Southeast Asia; Vision that by 2045, the city will become Asia’s leading tourist destination, one of the centers of high-end, creative, green, smart marine and eco-tourism resorts and organize conferences and events. international festival events. To accomplish this task, environmental risk management at tourist destinations plays an important role in creating the image of the destination. Effective environmental risk management at the destination will help ensure tourist safety, increase tourist satisfaction and contribute to tourism development at the destination.
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Sarifiyono, Aggi Panigoro, Aninditha Putri Kusumawardhani, Elan Rusnendar, et al. "Tourist Involvement in Creating Social Media Content on Tiktok and Its Impact on Destination Promotion." Commercium : Journal of Business and Management 2, no. 4 (2024): 179–89. http://dx.doi.org/10.61978/commercium.v2i4.350.
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The purpose of the study is to identify the factors that motivate tourists in creating content related to tourist destinations on TikTok and analyze their level of involvement in the process. In addition, this study also aims to assess the influence of content produced by tourists on the image and promotion of tourist destinations, as well as evaluate the impact of the content on other tourists' decisions in visiting these destinations. provide recommendations on effective destination promotion strategies through tourist engagement on TikTok. A quantitative method to analyze the relationship between tourist engagement in creating content on TikTok and its impact on the promotion of tourist destinations. The sampling technique was random sampling of 100 respondents. Smart PLS as a tool. The involvement of tourists in creating content on tiktok significantly increases the visibility and attractiveness of tourist destinations. Authentic and personalized content is more effective in influencing other travellers' intentions to visit the destination than formal promotional content. The implications of tourists in creating content on TikTok significantly increase the visibility and attractiveness of tourist destinations. This emphasizes the importance of a marketing strategy that leverages user-generated content to effectively strengthen destination promotion.
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Agung Yuliyanto Nugroho, Sri Yulianto Fajar Pradapa, Ferat Kristanto, and Syah Riza Octavy Sandy. "Mengintegrasikan Teknologi IoT dan Smart Destinations dalam Pengelolaan Pariwisata Berkelanjutan." Jurnal Teknik Mesin, Industri, Elektro dan Informatika 3, no. 3 (2024): 357–66. http://dx.doi.org/10.55606/jtmei.v3i3.4270.
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The integration of Internet of Things (IoT) technology with the concept of Smart Destinations offers an innovative solution in tourism management with the aim of improving operational efficiency and tourist experience. IoT technology, which includes interconnected sensor devices and communication systems, provides the ability to unify and manage various aspects of a destination in real-time. Meanwhile, Smart Destinations use digital technology to optimize the tourist experience through personalization, resource efficiency, and desire. This article discusses the background and key benefits of IoT integration in Smart Destinations, including improving the visitor experience through data and analytics, better crisis management, and more efficient resource management. Application examples such as smart parking systems, automated energy management, and providing contextual information to tourists through sensors are described to illustrate the practical application of this technology. However, challenges such as data privacy and security, technology compatibility issues, and significant investment requirements are also discussed. In conclusion, while this integration faces several obstacles, its potential benefits in improving the quality and efficiency of tourist destinations make it a promising approach for the future of the tourism industry.
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Бекжанов, Д. Ю. "Improving the competitiveness of destination by introducing the concept of smart tourist destination." Экономика и предпринимательство, no. 11(124) (December 23, 2020): 332–39. http://dx.doi.org/10.34925/eip.2020.124.11.059.
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В статье рассматривается широкий спектр теоретических основы организации умных туристических дестинации. Особое внимание уделено анализу планов по организации умной туристической дестинации на базе Хивинской туристической дестинации в Хорезмской области Республики Узбекистан. По результатам исследования разработан алгоритм для организации умной туристической дестинации в Хиве. Дальнейшее повышение конкурентоспособности туристической дестинации планируется за счет реализации концепции умной туристической дестинации. The article covers a wide range of theoretical foundations of the organization of smart tourist destinations. It is also planned to organize a smart tourist destination on the basis of the Khiva tourist destination of the Khorezm region of the Republic of Uzbekistan. An algorithm for organizing Khiva smart tourist destination has been developed and it is planned to increase the competitiveness of tourist destination in the future by implementing the concept of smart tourist destination.
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Kyfyak, Vasil, and Oleksandr Kyfyak. "Digitalization of processes of tourist destinations development in Western Ukrainian border regions." Herald of Ternopil National Economic University, no. 2(96) (July 10, 2020): 162–73. http://dx.doi.org/10.35774/visnyk2020.02.162.
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Introduction. The processes of formation and development of tourist destinations in the border regions of Western Ukraine testify to the growing influence of Internet resources; mobile platforms and applications; use of various software and other digital products on tourism development. The urgent issue remains the introduction of information and communication technologies and the formation of a system of relations between the tourist and the tourist destination. In view of this; the article is devoted to the study of the use of digital technologies in the development of tourist destinations. Methods. The methodological basis of the study are general scientific and economic- statistical methods: analysis and synthesis – to explore the benefits of implementing digital technologies in tourism; peer review – based on a set of individual expert opinions; allowed to obtain an objective assessment of the need to introduce digital products in the development of tourist destinations; inductions; deductions – to determine the directions of development of tourist destinations; survey – to identify sources of information that prompted a tourist trip; etc. Results. On the basis of the analysis of the activity of tourist centers in the western Ukrainian border regions the advantages of digitization in the development of tourist destinations were determined and further possibilities of digital tourism were revealed. Through the expert evaluation; digital products were detailed and the need for their introduction into the development of tourist destinations was confirmed. A survey was conducted of respondents in the information tourist centers of some Western Ukrainian cities; which helped to identify the main sources of information that influenced the desire to make a tourist trip to a tourist destination. The international experience of using digital technologies in the functioning of local tourist destinations in Suceava County (Romania) is considered; which allowed establishing modern approaches to tourism development and introduction of new concepts; such as destination information systems. In order to fully meet the needs of modern tourists and efficient use of tourist resources; it is proposed to create «smart» territories where; through digital technology and the use of innovative devices; not only can full use of tourism potential and create new opportunities for its growth; but also make tourists stay at their destination more comfortable and secure. Prospects. The prospect of further research involves the development and implementation of a set of stimulating measures to intensify the processes of digitization of tourism destinations and search for tools to support the introduction of digital technologies in the tourism sector.
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Heidari, Majid, Daniele Verderese, and Marialuisa Saviano. "Exploring the contribution of neuroscientific approach to sustainable smart tourism." ITM Web of Conferences 62 (2024): 03001. http://dx.doi.org/10.1051/itmconf/20246203001.
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A recent development in the tourism industry is integrating smart technology into prominent destinations to provide personalized experiences for visitors and improve their satisfaction. As a result of smart destinations, knowledge and expertise are available to all parties involved, allowing for the constant transformation of activities by engaging tourists in actively co-creating their experiences. Significant beneficiaries, such as visitors, service providers, and destination marketing organizations, participate in the smart tourism ecosystem’s combination of systems, structures, and technology to co-create value and experience its advantages. The application of neuroscience in smart tourism ecosystem can help to better understand the needs and expectations of tourists, to design more efficient and sustainable services, and to measure the impact of tourism on society and the environment. Sustainable value co-creation based on neuroscientific approach are the new building blocks of smart tourist ecosystems to attain visitor satisfaction and loyalty by establishing positive associations with the co-creation of tourist experiences. Considering neuroscience as a valuable tool for understanding how tourists interact with their environments and how ICTs can be used to enhance their experiences, this paper analyzed literature on smart tourism ecosystem and sustainable value co-creation to provide insights into how sustainable smart tourism can be improved through the use of the neuroscientific approach.
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Bussador, Alessandra, Bárbara F. C. Bauermann, and Miguel D. Matrakas. "Sustainable and smart: Evaluating São Paulo’s tourist resorts with the “DTI-BR Model”." Smart Tourism 5, no. 2 (2024): 2661. http://dx.doi.org/10.54517/st.v5i2.2661.
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<p>This paper evaluates the Smart Tourism Destination indicators and Standards for Sustainable and Smart Cities applied in Tourist Resorts in São Paulo State, Brazil, through the “DTI-BR Model”. This model selects the most suitable indicators for the Brazilian context, drawing on sources like SEGITTUR (the Spanish State-owned Company for the Management of Innovation and Tourism Technologies) and the Brazilian Technical Standards for Smart Cities. The study emphasizes the importance of using indicators to assess and standardize the evaluation of municipal tourism departments, highlighting their role in optimizing tourist resources, and underscores the necessity for tourist destinations to comprehend and integrate these indicators fully to improve service quality, environmental management, and the overall tourist experience. The process of standardizing these indicators not only allows for effective comparisons across various destinations but also aids in identifying and adopting best practices. This approach is poised to make significant contributions towards the sustainable development of tourism by promoting the conservation of both natural and cultural resources, alongside stimulating local economic growth. By understanding and implementing these indicators, tourist destinations can enhance the quality of their services, environmental management, and tourist experience. Moreover, standardizing indicators facilitates comparison across different destinations and the identification of best practices. This can significantly contribute to the sustainable development of tourism, promoting the conservation of natural and cultural resources, as well as boosting the local economy. Therefore, the adoption of Smart Tourism Destination indicators and standards for sustainable and smart cities is crucial for fostering responsible and high-quality tourism.<strong></strong></p>
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Lyubitseva, Olha, Natalyа Bielousova, and Olha Skorostetska. "FEATURES OF FORMING A TOURIST DESTINATION AS AN ELEMENT OF A SMART CITY." GEOGRAPHY AND TOURISM, no. 58 (2020): 3–10. http://dx.doi.org/10.17721/2308-135x.2020.58.3-10.
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Purpose. Consider the problems of a tourist destination on the example of a capital city with an emphasis on the structure, mechanism, basic elements and stages of high-quality tourist services, in the context of the formation of the destination "Kiev" as an element of a modern smart city. Methodology. Analytical, statistical, graphic, systemic and comparative geographical methods were used. Approbation. The main conceptual issues of the formation of tourist destinations and the problems of their accompanying components were studied by domestic scientists(M. Boyko, Y. Zabaldina, A. Mazaraki, S. Melnichenko, I. Smirnov, T. Tkachenko and others) and were tested in the previous works of the authors of this article. Scientific novelty. The communication relationship of tourism service providers with their consumers is dictated by the availability of modern technologies, approaches and methods of forming tourist destinations as components of the smart tourism model. Today, the available theoretical, methodological and practical studies of smart tourism and smart destinations are controversial, given the fact that the scientific literature has not yet formed clearly theoretical constructions that would make it possible to formulate the main components of relationships in a smart destination. In this article, the authors have proposed an algorithm for the formation and development of the capital's smart city, using the example of the Kiev destination. Practical significance. The article raises controversial issues related to the realities of modern life of people in the framework of innovative approaches to the activities of the tourism sector in Ukraine, with its problems, challenges and practical solutions. The publication materials can be used in the educational process in higher educational institutions that train specialists for the Ukrainian tourism industry, the practical activities of travel operators and agencies, in the process of work of departments and professional institutions, relate to the tourism system of providing services or the processes of studying the issues of the introduction of innovative technologies into the tourism sector of Ukraine.
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Kusumastuti, Hadining, Diaz Pranita, Mila Viendyasari, Mohamad Sattar Rasul, and Sri Sarjana Sarjana. "Leveraging Local Value in a Post-Smart Tourism Village to Encourage Sustainable Tourism." Sustainability 16, no. 2 (2024): 873. http://dx.doi.org/10.3390/su16020873.
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Post-Smart Tourism Destinations (PSTD) need a sense-of-place approach based on uniqueness and thematic differentiation to deliver authentic and valuable experiences. Information and communication technology (ICT), digital technology adoption, sustainable development, community empowerment and local wisdom, and destination uniqueness are keywords that will be further explored in the development of tourism villages in Kenderan as the most important tourism destination development at the village level. The development of smart tourism, proof of the disruption of digital technology in the tourism sector, has become the objective of almost every tourism destination in the world today, be it an urban or rural area. Since its initial emergence, the smart concept in tourism development has evolved. In the beginning, it focused on ICT and the adoption of digital technology. Along with the pressure of the global requirement to apply sustainable development, the focus of smart tourism later included sustainability in the application of smart technology, which made smart tourism development (STD) become smart and sustainable tourism development (SSTD). The post-smart tourism concept arose because many critics suggested that destinations tend to place too much focus on technology adoption and lack attention to local wisdom, inclusivity, and local indigenous aspects of destination development. Applied research implemented mixed methods in the form of qualitative research through expert judgment and quantitative research through structural equation modeling analysis. The results of this research show that creative events for the local aspects of a tourist village, digital competence, and sustainability practice are the building blocks for a post-smart tourism village, while digital competence and sustainable practice have a significant mediating effect of locality on post-smart tourism villages. To ensure a tourism village possesses sustainable competitive advantages, the village must explore and promote its locality aspects to differentiate itself as a tourist village by identifying its valuable, rare, inimitable, and non-substitutable tourism resources. The implication of this research is that to develop wise and distinctive smart tourism destinations, tourist villages should explore their local values and resources, embed them into their basic components and core resources of tourism, and co-create, distribute, deliver, and promote them to the global market through technology adoption and global sustainability value.
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CZYZ, Meryem, and Mohsin JAVED. "REVOLUTIONIZING TRAVEL: THE ROLE OF SMART TOURISM TECHNOLOGIES IN ENHANCING TOURIST SATISFACTION AND SHAPING SUSTAINABLE DESTINATION IMAGES: INSIGHTS FROM ISTANBUL." GeoJournal of Tourism and Geosites 58, no. 1 (2025): 446–55. https://doi.org/10.30892/gtg.58141-1426.
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Smart tourism technologies (STT) play a crucial role in enhancing traveler experiences by providing personalized, efficient, and data-driven services. Such technologies help tourism firms to optimize resource management, improve accessibility, and foster innovation in the industry. Keeping in view such an enhanced significance, this paper explores the role of smart tourism technologies (STT) on the perceived value experience of STT, tourists’ experience satisfaction, and the sustainable image of a famous tourist destination. The role of smart tourism technologies was assessed by their attributes, i.e., information, accessibility, interactivity, personalization, and security to propose the research model and do exploration of the revolutionized travel experiences. The survey method is used to collect data from 142 tourists of Istanbul, a city in Türkiye, and analyze by Partial Least Square-Structural Equation Modeling (PLS-SEM). Results indicate that tourists place more value on what they perceive from smart tourism technologies. The measurement model has good reliability and validity. The structural model indicates the significance of relationships of smart tourism technologies (STT). The perceived smart tourism technologies experience has a significant impact on travel experience satisfaction, and tourist experience satisf action has a significant impact on sustainable destination image. The exploration of the STT attributes towards tourist experience satisfaction and sustainable destination image through the proposed model are theoretical contribution. The availability of accurate, reliable information through user-friendly smart apps and websites with better personalization features to enhance tourists' experiences are the practical implications. The limitations of the study and directions for further research are discussed and presented in the conclusion.
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CHEN, Chen. "The Influence of Smart Tourism on Tourist Experience Toward Travel Intention and Satisfaction: Evidence from China." International Journal of Marketing Studies 12, no. 3 (2020): 65. http://dx.doi.org/10.5539/ijms.v12n3p65.
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This study is inspired by the rapid spread of smart tourism product/service involved in travel experiences, which has dramatically changed tourist behavioral and has stimulated tourist satisfaction with tourism destination. The aim of this study is to investigate the interrelationship among the tourist experience, tourist perceived value, tourist satisfaction and behavioral intention in regard to smart tourism products and services. Quantitative research method applies for the empirical tests. The results have significant emphasized the importance of smart tourism product/service in improving destination competitive.
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Ordóñez-Martínez, Dolores, Joana Maria Seguí-Pons, and Maurici Ruiz-Pérez. "Toward Establishing a Tourism Data Space: Innovative Geo-Dashboard Development for Tourism Research and Management." Smart Cities 7, no. 1 (2024): 633–61. http://dx.doi.org/10.3390/smartcities7010026.
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The data sharing strategy involves understanding the challenges and problems that can be solved through the collaboration of different entities sharing their data. The implementation of a data space in Mallorca is based on understanding the available data and identifying the problems that can be solved using them. The use of data through data spaces will contribute to the transformation of destinations into smart tourism destinations. Smart tourism destinations are considered as smart cities in which the tourism industry offers a new layer of complexity in which technologies, digitalization, and intelligence are powered by data. This study analyzes four scenarios in which geo-dashboards are developed: flood exposure of tourist accommodation, land-cover changes, human pressure, and tourist uses in urban areas. The results of applying the geo-dashboards to these different scenarios provide tourists and destination managers with valuable information for decision-making, highlighting the utility of this type of tool, and laying the foundations for a future tourism data space in Mallorca.
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Aygul Hasanli, Aygul Hasanli. "THE DEVELOPMENT AND TREND OF URBAN SMART TOURISM." PIRETC-Proceeding of The International Research Education & Training Centre 27, no. 06 (2023): 178–86. http://dx.doi.org/10.36962/piretc27062023-178.
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Technological developments, which are closely related to the tourism sector, have led to the concepts of “smart tourism”. The smart city approach is the basis of smart concepts for tourism. For this reason, in order to realize “smart tourism” applications in a tourism destination, it is necessary to develop “smart city” infrastructure for that city first. Therefore, it would be a correct approach to evaluate “smart city” and “smart tourism” applications as integrated with each other, enhancing and enriching the quality of life of the local people in that city, and enriching the experiences of those who temporarily visit that city, supported by advanced internet technologies. When we look at the current “smart tourism” objects, it is seen that internet-supported applications have been developed in important tourism destinations, which especially regulate the tourist's use of time, make use of transportation services, obtain information about tourist attractions, and facilitate their use. These are the practices that contribute significantly to the quality of the touristic experience of the tourist at the destination. Thus, it is very important to develop applications related to “smart tourism”, primarily in destinations that have worldwide awareness and significant touristic attractions. Keywords: “Smart city”, “smart tourism”, information technologies, modernization, urban planning.
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Seran, Agustinus Nahak, Domingas R. da C. Ximenes, Margaretta Evy M. D. Da Silva, and Estanislau De Sousa Saldanha. "The Impact of Tourist Experience Quality and Involvement on Tourist Recommendation Intention: Evidence From Ramelau Mountain as Tourist Destination in Timor-Leste." Timor Leste Journal of Business and Management 3 (September 30, 2021): 24–31. http://dx.doi.org/10.51703/bm.v3i1.39.
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This study aims to test a model linking tourist experience quality, involvement and recommendation intention. The data was collected from 397 tourists as respondents used a five scale likert questionnaires, and SMART-PLS 3.1 was used for data analysis. The result of this research showed that tourist experience quality and involvement positively and significantly influenced on tourist recommendation intention. This study enriches the empirical debates on tourist experience quality, involvement and recommendation intention in emergent tourist destination. Study also provides insight description to the government and tourism industry to improve Ramelau Mountain as tourism destination by providing memorable experience quality and tourism engagement to enhance tourists to revisit and recommend to the other potential tourists to visit Ramelau Mountain.
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Fyall, Alan, and Brian Garrod. "Destination management: a perspective article." Tourism Review 75, no. 1 (2019): 165–69. http://dx.doi.org/10.1108/tr-07-2019-0311.
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Purpose Destinations are focal points for tourist activity and thus for the study of tourism. They are, however, notoriously difficult to manage due to their complex systems of stakeholders. Such complexity implies that destinations are driven by a wide range of forces in their internal and external environments. The purpose of this paper is to highlight the diversity and depth of the challenges at play in destination management and, in doing so, review the primary contributions in the field. Design/methodology/approach This is a "perspective" paper (i.e. critical literature review). Findings The study of destinations remains an area of active research interest, with the many challenges that arise from within and external to destinations offering much food for thought with respect to their longevity as viable, sustainable and competitive places for tourists to visit. For the future, the need to view destinations as part of a wider system is paramount with them being inescapable from debates on urban planning, economic inequality, transportation and housing and the omnipresence of all things “smart”. Such debates need to incorporate both tourists and resident communities, as the well-being and quality of life of both groups is under threat in many destinations, particularly heritage and culturally rich city destinations around the world, where the term “overtourism” is increasingly heard. Research limitations/implications This study has implications for the integrated and more holistic management of tourist destinations. Practical implications This is a "perspective" paper, so it does not offer individual practical implications for destinations. Moreover, it offers a concise and precise summary of core studies in the field and provides a platform for a more future-looking critical debate on the sustainable management of tourist destinations. Social implications Looking ahead, destinations need to be considered as part of a wider system, one that is inclusive of urban planning, economic inequality, transportation and housing, and “smart” initiatives among others. Most importantly, the views of tourist and resident communities need to be considered and incorporated into future planning at the destination level with wellbeing and quality of life indicators being used to identify the real benefits of tourism to both communities. Originality/value Integrated and holistic forms of destination management is the way forward, with the exponential growth of technology, as well as the need to manage the exchange of knowledge and data at the destination level, critical to the sustainability of the competitive destination long into the future.
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Sharma, Sahil. "Smart Tourism- A Solution for Tourism Challenges in Himachal." Journal of Smart Tourism 2, no. 2 (2022): 21–32. https://doi.org/10.52255/smarttourism.2022.2.2.4.
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This paper shows light on the concept of smart tourism destination as a future of tourism development, especially in the context of problems associated with developing countries. This study substantiates the case of smart tourism development in mountain destinations as an affordable and needed future of the contemporary era. This conceptual study is based on secondary literature on Smart Cities, Smart Tourism Destinations, and Tourism in Himachal Pradesh. The Indian state of Himachal Pradesh has been considered as a study area to acknowledge major tourism-related challenges, especially in mountain locations. Consequently, the dots are connected between existing challenges and solutions that smart tourism holds. It turns out that for the development of mountain tourism destinations such as Himachal Pradesh in the Indian Himalayas, investments in smart infrastructure are required. By developing smart infrastructure, a new USP can be made, a supportive environment for new local businesses, new employment opportunities, enhanced tourist experience and an overall raised standard of living for locals. Considering all factors, it leads to a highly competitive tourism destination. All tourism destinations located in the Himalayan mountains show somewhat the same tourism challenges as Himachal Pradesh, India. Therefore, this paper brightens the path of destination planners towards the development agenda of smart tourism destinations and shows how smart tourism infrastructure can be deployed for better management of tourism destinations.
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Mohaidin, Zurina, Koay Tze Wei, and Mohsen Ali Murshid. "Factors influencing the tourists’ intention to select sustainable tourism destination: a case study of Penang, Malaysia." International Journal of Tourism Cities 3, no. 4 (2017): 442–65. http://dx.doi.org/10.1108/ijtc-11-2016-0049.
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Purpose The purpose of this paper is to examine the factors of environmental attitude, motivation, destination image, word-of-mouth, and perceived service quality to predict the tourists’ intention to select sustainable tourist destination. It also aims to investigate the moderating effect of knowledge on the relationship between environmental attitude and the tourists’ intention to select sustainable tourist destination. Design/methodology/approach Using survey design, 300 self-administrated questionnaires (both online/hard copy) were distributed to both local and international tourists at different tourism locations in Penang state in Malaysia. A total of 161 questionnaires were returned and analysed by using SPSS and smart PLS software. Findings The findings found that environmental attitude, motivation, and word-of-mouth significantly influenced the tourists’ intention to select sustainable tourism destination, while destination image and perceived service quality have not a significant influence in this study. Furthermore, this study proved that knowledge negatively moderates the positive effect of the environmental attitude on tourists’ intention to select sustainable tourism destination. Research limitations/implications The findings offer important managerial implications for managers of tourism destinations and decision makers in understanding what motivates influence tourists’ intention in selecting sustainable tourism destination. The research scope was limited to convenient sampling and one city (Penang). Thus, the results could not be generalised to all Malaysia or other countries. Originality/value This research contributes to extending knowledge in sustainable tourism destination in the context of emerging markets, especially Malaysia. Moreover, this study found a way to examine the relationship between the environmental attitude and tourists’ intention to select sustainable tourism destination.
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Myrovali, Glykeria, Maria Morfoulaki, and Thomai Mpaltzi. "Can Destination Cards Help to Shape Areas’ Sustainability?" Sustainability 15, no. 11 (2023): 8909. http://dx.doi.org/10.3390/su15118909.
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This paper examines whether destination cards can simultaneously serve tourists’ needs and sustainability goals. It provides useful insights for tourism authorities and policymakers in designing a smart tourist card that meets the needs of tourists while preserving and supporting areas’ wellbeing. Taking Thessaloniki city as a case study, a tourist survey, designed based on the key features of European destination cards, was implemented to identify needs and motivations. Interesting insight was revealed: tourists want to self-explore the city, are coming with their families, are history-lovers and gastronomy-keen, and are strongly willing to be provided with a destination card offering unlimited access to public transport. The latter reveals an opportunity for the city; the tourists are willing to use sustainable mobility options, which means that a base of sustainable travelling exists. The proposed Thessaloniki smart card can bring together tourists’ needs with the city’s sustainability goals; the development of tourist packages, including sustainable mobility provisions, walking-talking tours, and bike rentals, should be the backbone of the card. The next challenge for the city is to build a cooperation network to support this smart destination card implementation and promotion.
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LE, Toan Duc, Tuan Anh LE, Hai Thanh VO, Vu Tuan HO, and Son Xuan PHAM. "ANTECEDENTS OF TOURISTS’ LOYALTY: THE ROLE AND INFLUENCE OF TOURISM PRODUCTS, DESTINATION IMAGE IN HOIAN WORLD CULTURAL HERITAGE SITE." GeoJournal of Tourism and Geosites 47, no. 2 (2023): 573–83. http://dx.doi.org/10.30892/gtg.47225-1057.
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The study’s aim is to examine the antecedents of destination loyalty, and considers the role and influence of tourism products and destination image to international tourisms’ loyalty in case of HoiAn World Cultural Heritage Site. The study suggested an integrated approach to understand tourists’ loyalty model and investigate the empirical evidence about the relationship among tourism products, destination image, risk perception, tourist experience, destination satisfaction and tourists’ loyalty. This study also mentions important questions concerning how tourism products, destination image, tourist experience, risk perception, and tourists’ satisfaction affect tourists’ loyalty. Smart PLS3 is used to estimate and test the relationships in the research model. Mediation analysis and importance performance matrix analysis are also used to consider clearly the relationship between the constructs of research model. The study’s results indicate that tourism products, destination image, tourism experience, risk perception, and satisfaction are antecedents of international tourists’ loyalty in Hoi An World Cultural Heritage Site. And in them, tourism products affect significantly positively to destination imagine and satisfaction, beside destination image and satisfaction hold the role of mediator in this relationship. Implementing IPMA to identify the predecessors that have relatively high importance for loyalty but also a relatively low performance. The results pointed out that the constructs as satisfaction, tourism product, risk perception and image have a high importance for the tourist loyalty. The study added the antecedent of tourism products and risk perception to the model and could enrich the literature, pointing to be possibility of a destination loyalty model that can be applied to various contexts, especially after COVID- 19 pandemic. The study also discussed theoretical and managerial implications for marketing tourism.
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Errichiello, Luisa, and Roberto Micera. "A process-based perspective of smart tourism destination governance." European Journal of Tourism Research 29 (July 2, 2021): 2909. http://dx.doi.org/10.54055/ejtr.v29i.2436.
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The tourism management literature has recently shown increasing interest in exploring the potential offered by the smart tourism destination initiative, conceived as the integrated use of ICT solutions for achieving greater efficiency and sustainability, enriching the tourist experience and boosting destination competitiveness. However, innovative technologies risk to be ineffective without adequate governance structures that are required to ensure the effective coordination and integration of tourism firms, government and communities in implementing a holistic smart-oriented development plan for destinations. This paper aims to integrate the recent smart approach with the destination governance theory to develop a governance process framework for smart tourism destinations. The framework explains how the smart approach can inform the planning and implementation of smart development goals, and specifically how smartness principles, tools and methods can be applied to increase the sustainable competitiveness of destinations beyond the mere technology dimension, making explicit the role of collaborative structures, user-driven services, social innovation and local community involvement. At the theoretical level, the paper offers an integrative perspective for designing and implementing effective smart tourism destination governance structures and processes. In practical terms, the framework can be viewed as a flexible tool in the hands of destination managers and policy makers: it shows how to match the design of governance structures and processes with the specific destination context and how to exploit “smart dimensions” for its development by relying on an incremental logic based on subsequent, interdependent stages.
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Femenia-Serra, Francisco, José F. Perles-Ribes, and Josep A. Ivars-Baidal. "Smart destinations and tech-savvy millennial tourists: hype versus reality." Tourism Review 74, no. 1 (2019): 63–81. http://dx.doi.org/10.1108/tr-02-2018-0018.
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PurposeThis paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists.Design/methodology/approachData were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context.FindingsResults suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences.Research limitations/implicationsConvenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations.Practical/implicationsTourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations.Originality/valueThe findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.