Relevant bibliographies by topics / Social service delivery

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Social service delivery'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 February 2022

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Journal articles on the topic "Social service delivery"

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Hidalgo-Hardeman, Olivia M. "Evaluating Social Service Delivery Configurations." Evaluation Review 17, no. 6 (December 1993): 603–20. http://dx.doi.org/10.1177/0193841x9301700602.

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Lee, Mikyoung, Marko Majer, and Boyoung Kim. "The Social Welfare Service Delivery System to Reinforce Sustainable Social Participation." Social Sciences 8, no. 9 (September 9, 2019): 258. http://dx.doi.org/10.3390/socsci8090258.

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Structural social changes and population aging are emerging as important policy issues in many countries around the world. In particular, although early retirees aged 50 or older are left behind from social welfare services and suffer from worsening social problems, policies have often only focused on elderly people aged 65 or older and vulnerable groups. Based on the theory of a welfare service delivery system, the present study analyzed the case of the Seoul 50 Plus Project in South Korea, which was established to enhance service professionalism and integrate various services to keep up with a changing environment, considering four factors: ‘integration’, ‘accessibility’, ‘systematic function distribution’, and ‘participation’. The case analysis revealed that interconnected service content, which can improve leisure activities, hobbies, and self-development, is very important along with job creation from social services to the 50 plus generation.
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Yau, Matthew, Christine Sheppard, Jocelyn Charles, Andrea Austen, and Sander Hitzig. "Delivery of Community Support Services for Older Adults in Social Housing." Innovation in Aging 4, Supplement_1 (December 1, 2020): 910–11. http://dx.doi.org/10.1093/geroni/igaa057.3348.

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Abstract Community support services are an integral component of aging in place. In social housing, older adult tenants struggle to access these services due to the siloed nature of housing and health services. This study aims to describe the relationship between community support services and social housing for older adults and examine ways to optimize delivery. Data on government-funded community support services delivered to 74 seniors’ social housing buildings in Toronto, Ontario was analyzed. Neighbourhood profile data for each building was also collected, and correlational analyses were used to examine the link between neighbourhood characteristics and service delivery. Fifty-six community agencies provided 5,976 units of services across 17 service categories, most commonly mental health supports, case management and congregate dining. On average, each building was supported by nine agencies that provided 80 units of service across 10 service categories. Buildings in neighbourhoods with a higher proportion of low-income older adults had more agencies providing on-site services (r = .275, p < .05), while those in neighbourhoods with more immigrants (r = -.417, p < .01), non-English speakers (r = -.325, p < .01), and visible minorities (r = -.381, p < .01) received fewer services. Findings point to a lack of coordination between service providers, with multiple agencies offering duplicative services within the same building. Vulnerable seniors from equity-seeking groups, including those who do not speak English and recent immigrants, may be excluded from many services, and future service delivery for seniors should strive to address disparities in availability and access.
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Popovych, Vasyl, Serhii Shcherbyna, Halyna Barshatska, and Olena Baluchtina. "E-government Potential in Social Service Delivery: Regional Context." SHS Web of Conferences 100 (2021): 04003. http://dx.doi.org/10.1051/shsconf/202110004003.

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The article identifies the potential for introducing a system of electronic social services in the context of electronic government development in Ukraine. The definition of an electronic social service as a social service is given, fully or partially provided with the help of social protection institutions online services and the population social services, to individuals, certain social groups who are in difficult life circumstances. It has been determined that the development of modern information use and communication technologies and the Internet already allows the use of various forms of providing and receiving electronic social services, is spreading due to the state policy of public services digitalization ("the state in a smartphone"), among which a special demand is registration in electronic the form of social benefits, benefits, pensions and the like. According to the results obtained, the greatest potential for introduction into the social service system is possessed by social services, psychological online consultations, distance learning and socio-economic services. Among the factors for optimizing the implementation of electronic social services, the most significant identified are the following increases in budget funding, computer population, information support for the introduction of the electronic social services system through social advertising, increasing the level of technical support and access to the Internet.
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Le-Doux, Cora, and King S. Stephens. "Refugee and Immigrant Social Service Delivery:." Journal of Multicultural Social Work 2, no. 1 (January 10, 1992): 31–46. http://dx.doi.org/10.1300/j285v02n01_03.

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Awurdi, Asabe Pera. "Perception of Librarians towards Use of Social Media for Information Service Delivery: A Conceptual Paper." American International Journal of Multidisciplinary Scientific Research 5, no. 1 (January 30, 2019): 12–17. http://dx.doi.org/10.46281/aijmsr.v5i1.342.

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This study conceptualizes how librarians perceive social media in library and information service delivery. The study consults and review previous research on the use of social media to provide service delivery by librarians by librarians. Social media encourages librarians to create new knowledge, ideas, and services and share it across their community of users. Service delivery is the primary function of any university library. Due to the difficult nature of traditional library services, libraries now embrace and adopt some social media tools for service delivery. This research highlighted the opportunities offer by social media to improve service delivery, the study also discuss the categorization of social media, types of social media, applicability of social media, challenges face by librarians when using social media and strategies on incorporating social media when using service delivery. Based on the conceptual review carried out, majority of studies reveals that librarians use social media and ICT in information service library and the most use form of social media is the Facebook, WhatApps and twitter, but, however, they do encounter obstacles in terms when using the social media. The study concludes that librarians actually use social media for library information service delivery, but yet there is a lot of challenges for proper use of social media in library and information delivery. Therefore, the study recommends that university libraries should incorporate more social media to provide effective services to their clients and adequate finance should be provided regularly by the university management to improve the use of social media in information service delivery and finally librarians should render more proactive and more quality social media services to meet the information needs of clients
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Muñoz, Sarah-Anne. "Health Service Provision through Social Enterprise." International Journal of Entrepreneurship and Innovation 12, no. 1 (February 2011): 39–53. http://dx.doi.org/10.5367/ijei.2011.0014.

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This paper discusses the role of social enterprise (SE) – the use of business practice to achieve a social goal – in UK health services delivery. Such SE activity has increased in recent years along with the rise in public sector commissioning of health and care services. SE has been identified as an organizational model with the potential to deliver socially and economically sustainable health and social care services. This paper presents evidence from workshops held with SE practitioners and public sector procurement professionals, during which they discussed the current and potential role of SE in health services delivery. The paper reflects on the opportunities for, but also the potential pitfalls of, greater SE involvement in the health and social care sector from the point of view of both SE practitioners and public sector procurement professionals. It demonstrates that SE-type businesses are viewed by both SE practitioners and public sector professionals as suited to working in certain areas of health and social care provision, but as falling short of what is needed in others, particularly in terms of capacity and expertise.
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Cortis, Natasha, and Ilro Lee. "Assessing the Financial Reserves of Social Service Charities Involved in Public Service Delivery." Nonprofit and Voluntary Sector Quarterly 48, no. 4 (November 30, 2018): 738–58. http://dx.doi.org/10.1177/0899764018815619.

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Delivering services in partnership with government is commonly considered a source of financial stability for charities and other nonprofits. However, in liberal welfare states, government funding may also heighten financial risks, where it exposes charities to competition, austerity, and rising service demand. In these contexts, publicly funded charities’ capacity to withstand financial shock is an important consideration in implementing sustainable government programs. To deepen knowledge about the factors contributing to financial capacity among charities receiving government funding, this article analyzes the financial reserves of 4,542 Australian charities engaged by government to deliver social welfare services. Logistic regression shows how younger charities, larger charities, and those with high dependence on government funding have lower odds of holding adequate reserves, indicating poorer short-term financial capacity. The findings draw attention to potential risks associated with outsourced government service delivery, while highlighting which charities most need to strengthen their financial capacity.
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Thomas, Cecilia, Catherine Medina, and Harriet Cohen. "Latino Voices: Service Delivery Challenges in Child Protective Services." Families in Society: The Journal of Contemporary Social Services 91, no. 2 (January 2010): 158–64. http://dx.doi.org/10.1606/1044.3894.3975.

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Moore, Stephen. "Understanding Innovation in Social Service Delivery System." Health Marketing Quarterly 11, no. 3-4 (August 9, 1994): 61–74. http://dx.doi.org/10.1300/j026v11n03_07.

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Dissertations / Theses on the topic "Social service delivery"

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Lannes, Laurence. "An analysis of health service delivery performance in Rwanda." Thesis, London School of Economics and Political Science (University of London), 2015. http://etheses.lse.ac.uk/3093/.

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Health systems worldwide fail to produce optimal health outcomes, and successive reforms have sought to make them more efficient, more equitable and more responsive. The overarching objective of this thesis is to explore how to motivate healthcare providers in improving performance in service delivery in low income countries. The thesis explores whether financial incentives for healthcare providers raise productivity and how they may affect equity in utilization of healthcare services and responsiveness to patients’ needs. The thesis argues that, as performance-based financing (PBF) focuses on supply side barriers, it may lead to efficiency gains rather than equity improvements. It uses data from a randomized controlled impact evaluation in Rwanda to generate robust evidence on performance-based financing and address a gap in the knowledge on its unintended consequences. Statistical methods are used to analyze four aspects: the impact on health workforce productivity; the impact on health workforce responsiveness; the impact on equity in utilization of basic health services; and, the impact on spatial disparities in the utilization of health services. Findings indicate that performancebased financing has a positive impact on efficiency: it raises health workforce productivity through higher workload and lower absenteeism; and, it encourages healthcare providers to be more responsive which positively impacts the quality of care perceived by patients. Findings also indicate that the impact on equity is uncertain as PBF can deter equity in access for the poorest in the absence of a compensating mechanism; however, PBF is a powerful reform catalyzer and can reduce inequalities between regions and households when combined with appropriate reforms that control for its potential perverse effects. This thesis advocates that strategies aiming to raise healthcare providers’ motivation should be used to raise performance in service delivery in low-income countries with particular attention to their effect on end users.
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Mlcek, Susan Huhana Elaine. "Paucity management models in community welfare service delivery." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/33647.

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Thesis (Ph.D.)--University of Western Sydney, 2008.
A thesis presented to the University of Western Sydney, College of Arts, Social Justice and Social Change Research Centre, in fulfilment of the requirements for the degree of Doctor of Philosophy. Includes bibliographies.
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Ihenacho, Emmanuel Chukwudi. "Advancement of Social Service Delivery Through Cross-Sector Partnerships in Nigeria." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6047.

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Nonprofit organizations and the social services they provide have often engaged the attention of organizational scholars and practitioners. There is also a general perception of nonprofits as agents of social development in cases of public service failure. However, with the proliferation of many small nonprofits, their capacity for effective service delivery has been debated. Some have proposed cross-sector organizational partnerships (CSPs) as a means of assuring service effectiveness; however, such initiatives have been limited and not well understood in Nigeria. This study used a qualitative case study approach to focus on a CSP involving a nonprofit vocational training institute and 4 multinational companies in Nigeria. A purposeful sampling method was used, which emphasized participant experience and knowledge relevant to the study. Data were obtained from organizational records and participant interviews from a sample size of 10. An open-system theoretical lens was used as guide to answer the research question about the key elements of CSPs that support social service delivery by nonprofit organizations in Nigeria. Data analysis included coding, categorization, patterning, detailed description, and interpretation of the data. Categorical elements that increased institutional capacity of nonprofits or facilitated partnership management and government policy were found to be the key support to social service delivery. The results clarify links between CSP and social service delivery, and potentially aid synergy of action across sectors, in advancement of policy formulation and social service delivery.
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ABOUSABEA, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762636.

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The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is analyzed in terms of CAPEX and OPEX costs inside the domestic sphere. Moreover, we introduced a dynamic way for optimizing the Minimum Spanning Tree (MST) for multicast IPTV service. In nomadic access, the static trees could be unable to provide the service in an efficient manner as the utilization of bandwidth increases towards the streaming points (roots of topologies). Finally, we study reliable security measures in video streaming based on hash chain methodology and propose a new algorithm. Then, we conduct comparisons between different ways used in achieving reliability of hash chains based on generic classifications
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Lau, Yit-hung Kenny. "The use of volunteers in community Support Service Delivery : an evaluation of the Community Escort Service /." [Hong Kong : University of Hong Kong], 1991. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13115716.

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Rodriguez, Elsa, and O'Shonda McDowell. "Social Workers' Perception on HIV/AIDS and the Effects on Their Service Delivery." CSUSB ScholarWorks, 2014. https://scholarworks.lib.csusb.edu/etd/65.

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This study explores the relationship between social workers’ perceptions of the HIV (human immunodeficiency virus) /AIDS (acquired immune deficiency syndrome) population and the effects on their service delivery. This study used a quantitative online survey with a self-administered questionnaire. Data was collected for 60 social worker participants for this study. Participants were provided a postcard to a link of the questionnaire that surveyed participants’ regarding demographics, general knowledge, knowledge about contracting HIV/AIDS, HIV/AIDS risk, and service delivery. Implications from the correlation coefficients identify a significant negative relationship between stigma and HIV/AIDS knowledge, suggesting that higher levels of stigma were present based on lower levels of HIV/AIDS knowledge. This study found that social workers were comfortable with PLWHA (people living with HIV/AIDS) and that social workers did not have strong levels of stigma towards PLWHA. A significant negative relationship between stigma and service delivery was found indicating that service delivery decreases based on the levels of stigma on behalf of the social worker. The findings of this study suggest further research and examination of social workers’ perception of PLWHA due to underrepresentation of social workers perceived stigma. The study also suggests that social workers need to increase their knowledge about PLWHA and the need for additional cultural competency trainings.
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Priyadarshee, Anurag. "Microfinance, social protection and poverty : challenges and opportunities for service delivery in India." Thesis, University of Manchester, 2010. https://www.research.manchester.ac.uk/portal/en/theses/microfinance-social-protection-and-poverty-challenges-and-opportunities-for-service-delivery-in-india(5b0aba98-73c4-4c5d-801b-7d471a4fae7b).html.

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Poverty is an extremely significant issue for Indian society with some estimates suggesting that up to 75% of the Indian population may be poor and deprived of basic necessities to sustain a normally healthy life. Microfinance and social protection are considered as important micro-level strategies to reduce poverty. Literature reveals that both strategies suffer from significant service delivery constraints causing exclusion of a large majority of poor households from access to microfinance, and inclusion and exclusion errors and elite capture of social protection programmes. This research explored whether outreach of microfinance and impact of social protection may be enhanced if microfinance products are built on the provisions of social protection for the poor households, and services of microfinance and social protection are synergistically delivered leveraging on the strengths of each other. The research further explored if it is feasible to employ a State institution, India Post, towards such synergistic service delivery. In order to further these research objectives, financial needs of poor households were estimated, and structures and mechanisms causing the exclusion of the poor from microfinance were investigated, by drawing empirical data from three Indian states. States were sampled while acknowledging that the poor are largely excluded from microfinance in two states of UP and Gujarat, and are almost totally included in the state of AP. This provided me with an opportunity to identify structures and mechanisms excluding the poor from microfinance provisions in UP and Gujarat, and contrast it with the situation in AP to further refine and enrich our understanding. Philosophical basis for design and methodology for this research is provided by critical realism, according to which the goal of social research is to understand the world in order to change it for better. The research is primarily based on the data collected through qualitative research methods as such methods are more suited than quantitative methods to critical realistic intensive studies, attempting to uncover underlying structures and mechanisms causing a social phenomenon. Research findings suggest that the financial needs of poor households in UP and Gujarat either remain unmet, or are met through informal mechanisms which are costly and exploitative. Poor are also not able to entirely access their entitled benefits from social protection programmes; as such programmes generate their own financial needs, which remain largely unmet. It was observed that social protection programmes have a favourable political environment in India and are being increasingly employed as a means to fight poverty. Such programmes therefore constitute an important aspect of the financial environment of the poor. Microfinance programme in AP reaches the poor partly because it is also meeting the financial needs generated by the provisions of social protection and thus the poor households find it useful. Poor also become attractive clients for microfinance due to the assured benefits they receive from the social protection programmes. Thus it addresses both demand and supply side constraints which keep a majority of the poor out of the ambit of microfinance in UP and Gujarat. Such social protection-linked service delivery of microfinance was further observed to be enhancing the impact of social protection as well as of microfinance. It is further argued that India Post is suitably located to deliver such social protection-linked microfinance services due to its close proximity to the rural population, and its personnel being known to and trusted by the local communities. India Post network also has a long and rich experience of delivering financial services. Being a government department, it is in a better position than similarly placed agencies such as banks and NGOs, to coordinate with other government departments offering social protection. Moreover, it has a valuable information-capital on the households that can be leveraged to efficiently identify the prospective recipients of the social protection programmes.
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Mohd, Tobi Siti Uzairiah. "Social enterprise applications in an urban facilities management setting : a service delivery model." Thesis, University of Salford, 2011. http://usir.salford.ac.uk/26824/.

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This research aims to contribute to the area of new alignment in Facilities Management (FM). By taking urban FM as the focus of the research, this research highlights how FM is looking at a new way to deliver services to the community, which involves the management of public facilities, infrastructure and its associated services. This new alignment in FM gives new ideas to many researchers by using the urban FM concept to explore many possibilities and putting it in a proper place to improve the current services related to FM. The concept of urban FM moves away from the classical view of the 'traditional service provider' approach that involves the private sector such as in privatisation, outsourcing, or even joint venture approaches. This study tries to look beyond that by looking at the possibilities for having a flexible platform that could involve public agencies or the private sector, or both together, as a new way of delivering services to the public and the community. Therefore, it is important to understand the concept of urban FM and its underlying philosophy in order to realise the inter-relationships with the social enterprise principle, which could possibly offer a new approach to improve the current service delivery. In particular, this thesis outlines the enablers for a new service delivery model which meets the needs of social enterprise applications in an urban FM setting, for the purpose of managing community facilities operations. The research has thoroughly investigated the activities related to urban FM around the world including the UK, and the same goes for the social enterprise practices. It was done by looking at different perspectives to reveal the enablers of the service delivery model so that it can be used extensively. Having this in place helped the researcher to develop a strong base in identifying the initial enablers before particularly seeking the enablers for a Malaysian setting. Looking at the main themes; urban FM and social enterprise with the aim of building a theory, a thorough review of the literature provided a strong basis before looking into current practices. Case studies were conducted at several local councils in Malaysia to gain a better understanding of the contextual factors in seeking the applications of the new service delivery model. Although it was a new approach to apply this model for Malaysian applications, having expert views on this to validate the findings helped to explain the findings in an appropriate way. The contribution to knowledge in the field may be viewed in terms of a critical examination about the urban FM concept and its relationship with social enterprise principles, as well as demonstrating its potential success within an urban FM setting. This study also adds to the current empirical evidence being studied, particularly for the Malaysian context. Derived from that, this uncovered a flexible model for delivering services in managing community facilities operations. This suggested a 'Ridley-Duff model, Type B' of a social enterprise organisational form as a suitable company or agency, with combining the government and business aspect which suits an urban FM setting in this context of study. Moreover, realising the benefits from the 'flexible model' provides added value to the contribution to the knowledge in this area, which also can be taken for further research in other FM areas.
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Ifie, Kemefasu. "An investigation of the antecedents of service delivery and organisational performance : a service culture perspective." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6705.

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Service quality has been shown to be critical for the success of service organisations. However, the quality of service delivered by an organisation is dependent on the behaviours of organisational members. Therefore, understanding the various processes that foster desirable service behaviour is important. While there have been many studies which deal with antecedents of service delivery, research adopting a cultural perspective and focusing on elements such as shared values and norms have been somewhat sparse. This is quite surprising given the amount of reference to the importance of a service culture. Recently, there have been calls for research into the cultural determinants of service quality and in particular service culture. This study answers the call by testing a multi-layer model of service culture and performance. The key objectives of the study relate to understanding how service culture leads to both customer-based and financial performance, as well as investigating the process of culture transmission from managers to employees. On the basis of data collected from management and employees, the study assesses service culture at the management and the employee levels, focusing simultaneously on assumptions, value, norms and behaviours. Two routes for culture transmission: the social contagion and behavioural routes are hypothesised and tested. The key findings are that shared service norms are the key impact point of culture transmission from management to employees as well as the key determinant of employee service delivery behaviour. The findings also show that proximity among managers and employees is crucial in the diffusion of service culture and hence in the leadership influencing process. Based on the findings, managerial implications for managing service employees are discussed as well as limitations and suggestions for future research.
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Khanyile, Nomusa Hlengiwe Patience. "Implementation of a developmental approach to social welfare service delivery at Nkandla in Kwazulu–Natal." Thesis, University of Zululand, 2014. http://hdl.handle.net/10530/1400.

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A thesis submitted to the Faculty of Arts in partial fulfilment of the requirements for the Degree of Masters in Community Work) in the Department of Social Work at the University of Zululand, South Africa, 2014
The study focused on the implementation of a developmental approach to social welfare service delivery at Nkandla. It intended to establish whether or not existing service providers implement a developmental approach to community development initiatives with aim of developing and empowering individuals. It further looked at the extent to which local communities participate or do not participate in public affairs. The findings revealed that, the majority of people view the government departments’ system of governance as unresponsive to the societal needs. Lack of effective communication mechanisms between the officials and the communities appears to be the main factor. Communities are hardly consulted for planned initiatives as a result projects are just implemented not really looking at the felt needs. People at the grassroots level do not have knowledge on how government structures function. This makes it difficult for them to have meaningful and effective means of participation. All the undesirable effects outlined above, provide a sound and compelling basis for the strictly implementation of the developmental approach or the available policies for the benefit of the community at large. Lastly on the basis of this study, the critical recommendation was a need to change the mindset of government departments’ officials in order to involve communities more seriously.
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Books on the topic "Social service delivery"

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Quality delivery of social services. Dublin: National Economic and Social Forum, 1995.

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Jackson, Hilary. Race, community groups, and service delivery. London: H.M.S.O., 1989.

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Voluntary organizations and public service delivery. New York: Routledge, 2011.

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J, Farragher Brian, ed. Destroying sanctuary: The crisis in human service delivery systems. Oxford: Oxford University Press, 2011.

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Vivekananda, M. Social audit of public service delivery in Karnataka. Bangalore: Public Affairs Centre, 2012.

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Prayas (Organization : Pune, India). Social sector service delivery: Good practices resource book. New Delhi: Planning Commission, Govt. of India, 2009.

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Organisation for economic co-operation and development. Strategies to improve rural service delivery. Paris: OECD, 2010.

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Association of Jewish Family & Children's Agencies., ed. Standards for agency management and service delivery. New York: The Council, 1992.

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Council, New Zealand Social Advisory. Partnership, the delivery of social and community services. [Wellington?]: The Council, 1986.

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Connelly, Naomi. Ethnic record keeping and monitoring in service delivery. London: Policy Studies Institute, 1988.

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Book chapters on the topic "Social service delivery"

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Kitchen, Harry, Melville McMillan, and Anwar Shah. "Expenditures and Service Delivery: Social Services." In Local Public Finance and Economics, 181–205. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21986-4_6.

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Ahearn, William H., Diana Parry-Cruwys, Tracey Toran, and Jacquelyn MacDonald. "Stimulus Salience in Autism: A Social Learning Disorder." In Autism Service Delivery, 75–111. New York, NY: Springer New York, 2015. http://dx.doi.org/10.1007/978-1-4939-2656-5_3.

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Alford, John, and Janine O’Flynn. "Regulatees as Contributors to Social Outcomes." In Rethinking Public Service Delivery, 155–73. London: Macmillan Education UK, 2012. http://dx.doi.org/10.1007/978-1-137-00724-7_8.

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Bayraktar, Ulaş, and Çağla Tansug. "Local Service Delivery in Turkey." In Public and Social Services in Europe, 217–31. London: Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/978-1-137-57499-2_15.

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Dominelli, Lena. "Professionalism, Working Relations and Service Delivery." In Sociology for Social Work, 195–221. London: Macmillan Education UK, 1997. http://dx.doi.org/10.1007/978-1-349-13473-1_9.

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Odoom, Raphael, and Douglas Opoku Agyeman. "Technology and Social Media in Healthcare Delivery." In Health Service Marketing Management in Africa, 267–79. New York : Routledge, 2020.: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-21.

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Scott, Duncan W., and Lynne Russell. "Contracting: The Experience of Service Delivery Agencies." In Voluntary Organisations and Social Policy in Britain, 49–63. London: Macmillan Education UK, 2001. http://dx.doi.org/10.1007/978-0-230-80224-7_4.

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Vinkov, Sergey. "Housing for Orphans Against the Backdrop of Social Disparity in Russia." In Developing Country Perspectives on Public Service Delivery, 199–215. New Delhi: Springer India, 2015. http://dx.doi.org/10.1007/978-81-322-2160-9_13.

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Sears, Samuel F., Garret D. Evans, and Bradley D. Kuper. "Rural social service systems as behavioral health delivery systems." In Rural behavioral health care: An interdisciplinary guide., 109–20. Washington: American Psychological Association, 2003. http://dx.doi.org/10.1037/10489-008.

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Andriopoulou, Foteini, Konstantinos Birkos, Georgios Mantas, and Dimitrios Lymberopoulos. "Software-Defined Networking for Ubiquitous Healthcare Service Delivery." In Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, 95–104. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-05195-2_10.

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Conference papers on the topic "Social service delivery"

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Nielsen, Morten Meyerhoff. "Tackling identity management, service delivery, and social security challenges." In ICEGOV2019: 12th International Conference on Theory and Practice of Electronic Governance. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3326365.3326366.

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Cho, Changhee, Tran-Thi-Thu Ha, and Jinsul Kim. "P2P-based Mobile Social Media Delivery Methodology for Beaming Broadcast Service." In Mobile and Wireless 2013. Science & Engineering Research Support soCiety, 2013. http://dx.doi.org/10.14257/astl.2013.42.06.

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Conghuan, Ye. "Service delivery using social network analysis in P2P supportive e-learning environment." In Education (ICCSE 2011). IEEE, 2011. http://dx.doi.org/10.1109/iccse.2011.6028667.

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Alamai, Murtala Mohammed, Godwin Matthew Sule, and Aisha Ahmad Aliyu. "Social Media Content and Service Delivery Empowerment in Hospitality Businesses in Nigeria." In International Conference on Hospitality and Tourism Management. The International Institue of Knowledge Management (TIIKM), 2021. http://dx.doi.org/10.17501/23572612.2020.5106.

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Byomire, Gorretti, Fatuma Namisango, and Maria Miiro Kafuko. "Use of Social Media to strengthen Service Delivery for Urban Agriculture in Uganda." In 2016 IST-Africa Week Conference. IEEE, 2016. http://dx.doi.org/10.1109/istafrica.2016.7530594.

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Zhou, Li, Lingyao Zhu, and Yinbo Ma. "The research on express delivery service quality evaluation system based on customer perception." In 2016 5th International Conference on Social Science, Education and Humanities Research. Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/ssehr-16.2016.156.

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Cheong, Hee Jeong, Na Yoon Shin, and Youn Baek Joeng. "Improving Korean Service Delivery System in Health Care: Focusing on National E-health System." In 2009 International Conference on eHealth, Telemedicine, and Social Medicine (eTELEMED). IEEE, 2009. http://dx.doi.org/10.1109/etelemed.2009.51.

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Rosilawati, Yeni, Adhianty Nurjanah, and Husni Amriyanto. "The Use of “Jogja Istimewa” for Improving E-Government and Public Service Delivery in Yogyakarta." In 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210120.160.

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Wilder, Bryan. "Algorithmic Social Intervention." In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. California: International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/840.

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Social and behavioral interventions are a critical tool for governments and communities to tackle deep-rooted societal challenges such as homelessness, disease, and poverty. However, real-world interventions are almost always plagued by limited resources and limited data, which creates a computational challenge: how can we use algorithmic techniques to enhance the targeting and delivery of social and behavioral interventions? The goal of my thesis is to provide a unified study of such questions, collectively considered under the name "algorithmic social intervention". This proposal introduces algorithmic social intervention as a distinct area with characteristic technical challenges, presents my published research in the context of these challenges, and outlines open problems for future work. A common technical theme is decision making under uncertainty: how can we find actions which will impact a social system in desirable ways under limitations of knowledge and resources? The primary application area for my work thus far is public health, e.g. HIV or tuberculosis prevention. For instance, I have developed a series of algorithms which optimize social network interventions for HIV prevention. Two of these algorithms have been pilot-tested in collaboration with LA-area service providers for homeless youth, with preliminary results showing substantial improvement over status-quo approaches. My work also spans other topics in infectious disease prevention and underlying algorithmic questions in robust and risk-aware submodular optimization.
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Astuti, Wenny, Dasman Lanin, and Syamsir. "The Effect of Employee Satisfaction on Service Quality Through Delivery and Professionalism in Labor and Industrial Agency of Padang City." In International Conference On Social Studies, Globalisation And Technology (ICSSGT 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200803.006.

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Reports on the topic "Social service delivery"

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Carson, Jessica, and Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

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El-Ahmed, Nabila, and Nada Nabris. From Service Delivery to Social Investment: the shifting role of civil society. Oxfam, January 2019. http://dx.doi.org/10.21201/2019.3972.

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Khwaja, Asim Ijaz, Osman Haq, Adnan Qadir Khan, Benjamin Olken, and Mahvish Shaukat. Rebuilding the social compact: urban service delivery and property taxes in Pakistan. International Initiative for Impact Evaluation (3ie), April 2020. http://dx.doi.org/10.23846/dpw1ie117.

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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Cedergren, Elin, Diana Huynh, Michael Kull, John Moodie, Hjördís Rut Sigurjónsdóttir, and Mari Wøien Meijer. Public service delivery in the Nordic Region: An exercise in collaborative governance. Nordregio, February 2021. http://dx.doi.org/10.6027/r2021:4.1403-2503.

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Nordic welfare states are world renowned for providing high quality public services. Nordic municipal and regional authorities, in particular, play a central role in the delivery of key public services in areas, such as, health, education, and social care. However, in recent years, public authorities have faced several challenges which have reduced capacity and resources, including long periods of austerity following the 2008 financial crash, rapid demographic changes caused by an ageing population, and the COVID-19 health crisis. In response to these challenges many public authorities have looked to inter-regional, inter-municipal and cross-border collaborations to improve the quality and effectiveness of public service delivery (OECD 2017; ESPON 2019). Indeed, collaborative public service delivery is becoming increasingly prominent in the Nordic Region due to a highly decentralized systems of governance (Nordregio 20015; Eythorsson 2018).
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Frazer, Sarah, Anna Wetterberg, and Eric Johnson. The Value of Integrating Governance and Sector Programs: Evidence from Senegal. RTI Press, September 2021. http://dx.doi.org/10.3768/rtipress.2021.rb.0028.2109.

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As the global community works toward the Sustainable Development Goals, closer integration between governance and sectoral interventions offers a promising, yet unproven avenue for improving health service delivery. We interrogate what value an integrated governance approach, intentionally combining governance and sectoral investments in strategic collaboration, adds to health service readiness and delivery using data from a study in Senegal. Our quasi-experimental research design compared treatment and control communes to determine the value added of an integrated governance approach in Senegal compared to health interventions alone. Our analysis shows that integrated governance is associated with improvements in some health service delivery dimensions, specifically, in aspects of health facility access and quality. These findings—that health facilities are more open, with higher quality infrastructure and staff more frequently following correct procedures after integrated governance treatment—suggests a higher level of service readiness. We suggest that capacity building of governance structures and an emphasis on social accountability could explain the added value of integrating governance and health programming. These elements may help overcome a critical bottleneck between citizens and local government often seen with narrower sector or governance-only approaches. We discuss implications for health services in Senegal, international development program design, and further research.
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Cedergren, Elin, Diana Huynh, Michael Kull, John Moodie, Hjördís Rut Sigurjónsdóttir, and Mari Wøien Meijer. Public service delivery in the Nordic Region: An exercise in collaborative governance. Nordregio, February 2021. http://dx.doi.org/10.6027/pb2021:2.2001-3876.

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Now, more than ever, is Nordic collaboration required across all levels of governance to help overcome the devastating socio-economic impacts of the pandemic and to solve the shared challenges posed by climate change and growing urban-rural divides. This policy brief examines six good practice examples of collaborative public service delivery from across the Nordic Region, highlighting the main drivers, challenges and enablers of collaboration and the replication potential of these Nordic collaborative examples. The policy brief finds that new and innovative models of Nordic collaboration are constantly emerging thanks to rapid technological developments that are helping to bring stakeholders together to solve common societal challenges. The high levels of cooperation outlined indicate that collaborative governance is continually evolving within the Nordic context.
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Ndhlovu, Lewis, Catherine Searle, and Johannes van Dam. Strengthening STI treatment and HIV/AIDS prevention services in Carletonville, South Africa. Population Council, 2004. http://dx.doi.org/10.31899/hiv15.1001.

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Although knowledge about HIV/AIDS is widespread in South Africa, adult HIV prevalence is high, indicating high levels of risky sexual behavior. Understanding the gap between knowledge and behavior requires an examination of the social context in which the epidemic occurs. The Horizons Program conducted an intervention study in the Carletonville area to study the social determinants of the HIV epidemic and to assess the impact of a targeted program of HIV and STI prevention and service delivery. In 1998, the Mothusimpilo (“Working together for health”) Intervention Project (MIP) was launched to reduce community prevalence of HIV and other STIs and to sustain those reductions through enhanced prevention and STI treatment services. Carletonville includes many migrant mine workers and is characterized by significant poverty and unemployment, the presence of sex work, and high rates of STIs. MIP targets population groups where high-risk sexual behavior is thought to be common. This brief focuses on sex workers because of their vulnerability to STIs and HIV infection and their link to miners and men in the broader community.
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Millington, Kerry A. Protecting and Promoting Systems for Essential Health Services During Rollout of COVID-19 Tools. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/k4d.2021.084.

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The COVID-19 pandemic has had a tremendous negative impact on economies of most countries around the world. COVID-19 has disrupted the ability of health systems to deliver on essential health services and has also exposed pre-existing vulnerabilities and inequities in public health systems. According to a key informant survey conducted by WHO, over one year into the COVID-19 pandemic, there still exist substantial disruptions to essential health services. This rapid review examines evidence on successful interventions that could enable adaptive approaches to help manage and respond future pandemics and mitigate the risk of collapse of the public health systems. Countries must use the opportunity provided by the deployment of COVID-19 vaccines to strengthen health services and health systems and find long-lasting solutions for similar future challenges. The review notes that there still exist gaps in preparedness and response to the Covid-19 pandemic. New variants of concern threaten the effectiveness of existing COVID-19 vaccines, vaccine hesitancy slowing rollout, including in Africa, and interrupted and limited supply of COVID-19 tools. More funding is required though to scale up adaptive measures which are working, accelerating new approaches and innovations to improve service delivery. This review also highlights briefly the plight of marginalised social groups, people living with disabilities, women and children during the pandemic. According to estimates by Global Fund, Gavi, Global Financing Facility, access to life-saving health interventions for women, children and adolescents in 36 of the world’s poorest countries has dropped by as much as 25% due to COVID-19. Countries must build on the momentum of health innovations during the COVID-19 crisis to build more resilient health systems that can withstand disruptions by future pandemics.
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Lozano, Alejandra, Sarah Jameson, Sylvain Aubry, and Magdalena Sepúlveda. ESC rights: PUSHING THE FRONTIERS #1 | Women and public services#1 | Women and public services. The Global initiative for Economic, Social and Cultural Rights, March 2021. http://dx.doi.org/10.53110/xgvo5950.

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This briefing paper aims to explore the role of public services in the transformation of asymmetrical power relations between women and men. Released on International Women’s Day, the brief argues that public services can play a decisive role in this transformation, by fostering a critical examination of gender roles, redistributing resources and opportunities and strengthening positive social practices that enhance gender equality. It puts forward five key elements for a gender-transformative approach to the management, delivery, funding and ownership of public services
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