Journal articles: 'Social service delivery'

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Hidalgo-Hardeman, Olivia M. "Evaluating Social Service Delivery Configurations." Evaluation Review 17, no. 6 (December 1993): 603–20. http://dx.doi.org/10.1177/0193841x9301700602.

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Lee, Mikyoung, Marko Majer, and Boyoung Kim. "The Social Welfare Service Delivery System to Reinforce Sustainable Social Participation." Social Sciences 8, no. 9 (September 9, 2019): 258. http://dx.doi.org/10.3390/socsci8090258.

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Structural social changes and population aging are emerging as important policy issues in many countries around the world. In particular, although early retirees aged 50 or older are left behind from social welfare services and suffer from worsening social problems, policies have often only focused on elderly people aged 65 or older and vulnerable groups. Based on the theory of a welfare service delivery system, the present study analyzed the case of the Seoul 50 Plus Project in South Korea, which was established to enhance service professionalism and integrate various services to keep up with a changing environment, considering four factors: ‘integration’, ‘accessibility’, ‘systematic function distribution’, and ‘participation’. The case analysis revealed that interconnected service content, which can improve leisure activities, hobbies, and self-development, is very important along with job creation from social services to the 50 plus generation.

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Yau, Matthew, Christine Sheppard, Jocelyn Charles, Andrea Austen, and Sander Hitzig. "Delivery of Community Support Services for Older Adults in Social Housing." Innovation in Aging 4, Supplement_1 (December 1, 2020): 910–11. http://dx.doi.org/10.1093/geroni/igaa057.3348.

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Abstract Community support services are an integral component of aging in place. In social housing, older adult tenants struggle to access these services due to the siloed nature of housing and health services. This study aims to describe the relationship between community support services and social housing for older adults and examine ways to optimize delivery. Data on government-funded community support services delivered to 74 seniors’ social housing buildings in Toronto, Ontario was analyzed. Neighbourhood profile data for each building was also collected, and correlational analyses were used to examine the link between neighbourhood characteristics and service delivery. Fifty-six community agencies provided 5,976 units of services across 17 service categories, most commonly mental health supports, case management and congregate dining. On average, each building was supported by nine agencies that provided 80 units of service across 10 service categories. Buildings in neighbourhoods with a higher proportion of low-income older adults had more agencies providing on-site services (r = .275, p < .05), while those in neighbourhoods with more immigrants (r = -.417, p < .01), non-English speakers (r = -.325, p < .01), and visible minorities (r = -.381, p < .01) received fewer services. Findings point to a lack of coordination between service providers, with multiple agencies offering duplicative services within the same building. Vulnerable seniors from equity-seeking groups, including those who do not speak English and recent immigrants, may be excluded from many services, and future service delivery for seniors should strive to address disparities in availability and access.

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Popovych, Vasyl, Serhii Shcherbyna, Halyna Barshatska, and Olena Baluchtina. "E-government Potential in Social Service Delivery: Regional Context." SHS Web of Conferences 100 (2021): 04003. http://dx.doi.org/10.1051/shsconf/202110004003.

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The article identifies the potential for introducing a system of electronic social services in the context of electronic government development in Ukraine. The definition of an electronic social service as a social service is given, fully or partially provided with the help of social protection institutions online services and the population social services, to individuals, certain social groups who are in difficult life circumstances. It has been determined that the development of modern information use and communication technologies and the Internet already allows the use of various forms of providing and receiving electronic social services, is spreading due to the state policy of public services digitalization ("the state in a smartphone"), among which a special demand is registration in electronic the form of social benefits, benefits, pensions and the like. According to the results obtained, the greatest potential for introduction into the social service system is possessed by social services, psychological online consultations, distance learning and socio-economic services. Among the factors for optimizing the implementation of electronic social services, the most significant identified are the following increases in budget funding, computer population, information support for the introduction of the electronic social services system through social advertising, increasing the level of technical support and access to the Internet.

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Le-Doux, Cora, and King S. Stephens. "Refugee and Immigrant Social Service Delivery:." Journal of Multicultural Social Work 2, no. 1 (January 10, 1992): 31–46. http://dx.doi.org/10.1300/j285v02n01_03.

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Awurdi, Asabe Pera. "Perception of Librarians towards Use of Social Media for Information Service Delivery: A Conceptual Paper." American International Journal of Multidisciplinary Scientific Research 5, no. 1 (January 30, 2019): 12–17. http://dx.doi.org/10.46281/aijmsr.v5i1.342.

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This study conceptualizes how librarians perceive social media in library and information service delivery. The study consults and review previous research on the use of social media to provide service delivery by librarians by librarians. Social media encourages librarians to create new knowledge, ideas, and services and share it across their community of users. Service delivery is the primary function of any university library. Due to the difficult nature of traditional library services, libraries now embrace and adopt some social media tools for service delivery. This research highlighted the opportunities offer by social media to improve service delivery, the study also discuss the categorization of social media, types of social media, applicability of social media, challenges face by librarians when using social media and strategies on incorporating social media when using service delivery. Based on the conceptual review carried out, majority of studies reveals that librarians use social media and ICT in information service library and the most use form of social media is the Facebook, WhatApps and twitter, but, however, they do encounter obstacles in terms when using the social media. The study concludes that librarians actually use social media for library information service delivery, but yet there is a lot of challenges for proper use of social media in library and information delivery. Therefore, the study recommends that university libraries should incorporate more social media to provide effective services to their clients and adequate finance should be provided regularly by the university management to improve the use of social media in information service delivery and finally librarians should render more proactive and more quality social media services to meet the information needs of clients

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Muñoz, Sarah-Anne. "Health Service Provision through Social Enterprise." International Journal of Entrepreneurship and Innovation 12, no. 1 (February 2011): 39–53. http://dx.doi.org/10.5367/ijei.2011.0014.

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This paper discusses the role of social enterprise (SE) – the use of business practice to achieve a social goal – in UK health services delivery. Such SE activity has increased in recent years along with the rise in public sector commissioning of health and care services. SE has been identified as an organizational model with the potential to deliver socially and economically sustainable health and social care services. This paper presents evidence from workshops held with SE practitioners and public sector procurement professionals, during which they discussed the current and potential role of SE in health services delivery. The paper reflects on the opportunities for, but also the potential pitfalls of, greater SE involvement in the health and social care sector from the point of view of both SE practitioners and public sector procurement professionals. It demonstrates that SE-type businesses are viewed by both SE practitioners and public sector professionals as suited to working in certain areas of health and social care provision, but as falling short of what is needed in others, particularly in terms of capacity and expertise.

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Cortis, Natasha, and Ilro Lee. "Assessing the Financial Reserves of Social Service Charities Involved in Public Service Delivery." Nonprofit and Voluntary Sector Quarterly 48, no. 4 (November 30, 2018): 738–58. http://dx.doi.org/10.1177/0899764018815619.

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Delivering services in partnership with government is commonly considered a source of financial stability for charities and other nonprofits. However, in liberal welfare states, government funding may also heighten financial risks, where it exposes charities to competition, austerity, and rising service demand. In these contexts, publicly funded charities’ capacity to withstand financial shock is an important consideration in implementing sustainable government programs. To deepen knowledge about the factors contributing to financial capacity among charities receiving government funding, this article analyzes the financial reserves of 4,542 Australian charities engaged by government to deliver social welfare services. Logistic regression shows how younger charities, larger charities, and those with high dependence on government funding have lower odds of holding adequate reserves, indicating poorer short-term financial capacity. The findings draw attention to potential risks associated with outsourced government service delivery, while highlighting which charities most need to strengthen their financial capacity.

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Thomas, Cecilia, Catherine Medina, and Harriet Cohen. "Latino Voices: Service Delivery Challenges in Child Protective Services." Families in Society: The Journal of Contemporary Social Services 91, no. 2 (January 2010): 158–64. http://dx.doi.org/10.1606/1044.3894.3975.

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Moore, Stephen. "Understanding Innovation in Social Service Delivery System." Health Marketing Quarterly 11, no. 3-4 (August 9, 1994): 61–74. http://dx.doi.org/10.1300/j026v11n03_07.

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Khalil, Samihah, and Salihu Abdulwaheed Adelabu. "Model for Efficient Service Delivery in Public Service." Journal of Public Administration and Governance 2, no. 3 (July 28, 2012): 85. http://dx.doi.org/10.5296/jpag.v2i3.2157.

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This paper aims to design a modified model for efficient and effective service delivery by governments’ ministries, departments and agencies (MDAs). There are several existing models on service delivery, but it is noted that those models emphasized more on the estimates voted for social/welfare services and the outcomes of services provided by MDAs. Other variables such as managerial accountability and leadership quality are less emphasized. This paper therefore designs a modified model that integrates funding/management of resources, managerial accountability and leadership quality cum structure in order to ensure adequate, efficient and effective service delivery by MDAs of various governments. There seems to be a strong relationship between these variables in respect of service delivery. Lastly, the paper is conceptual in nature, which gives room for critique by practioners, researchers, scholars and public administrators in lieu of service delivery.

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Nye, Catherine. "The delivery of social services in northern Thailand." International Social Work 51, no. 2 (March 2008): 193–205. http://dx.doi.org/10.1177/0020872807085858.

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English This article describes parallel professional secular and traditional religious social service delivery systems in northern Thailand within global trends towards secular provision. It locates these systems in their cultural, historical context and raises questions about the future directions of these parallel service delivery models. French Cet article met en parallèle les systèmes des services sociaux professionnel laïc et religieux traditionnel dans le nord de la Thaïlande dans le cadre des tendances globales de développement des services laïcs. Il situe ces systèmes dans leur contexte culturel et historique et fait émerger des questions sur les orientations futures de ces modèles parallèles de mise à disposition de services. Spanish Este ensayo describe los sistemas paralelos de provisión de servicios sociales en el norte de Tailandia, profesionales seculares por un lado y tradicionales religiosos por el otro, dentro de las tendencias globales hacia la provisión secular. Estos sistemas son ubicados en sus contextos histórico y cultural y promueven preguntas acerca de las direcciones futuras de estos modelos paralelos de provisión de servicios.

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Gautam, Ajay. "Role of Coordination in Effective Public Service Delivery System." Journal of Public Administration and Governance 10, no. 3 (September 2, 2020): 158. http://dx.doi.org/10.5296/jpag.v10i3.17205.

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Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.

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O'BRIEN, PAUL, and JAY BURMEISTER. "UBIQUITOUS TRAVEL SERVICE DELIVERY." Information Technology & Tourism 5, no. 4 (January 1, 2003): 221–33. http://dx.doi.org/10.3727/109830503108751153.

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Asano, Hitoshi, and Chizuro Saito. "Social Service Delivery and Social Work Practice for Japanese Elders." Journal of Gerontological Social Work 12, no. 1-2 (July 5, 1988): 131–51. http://dx.doi.org/10.1300/j083v12n01_08.

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Vasoo, S., and Tan Ngoh Tiong. "Promoting Regional Understanding of Social Work and Social Service Delivery." Asia Pacific Journal of Social Work and Development 7, no. 1 (March 1997): iii—iv. http://dx.doi.org/10.1080/21650993.1997.9755745.

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Mehta, Varun S., and Daya Ram. "A Mixed-Methods Approach to Evaluate the Needs, Support, and Services for Common Mental Disorders: A Protocol Examining Two Community Extension Clinics." Indian Journal of Psychological Medicine 42, no. 6_suppl (December 2020): S57—S62. http://dx.doi.org/10.1177/0253717620971985.

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Background: The social, economic, and physical environments are widely recognized as important determinants of health and affect the outcome of service delivery. The differences in the patient outcomes can be inferred upon by looking into the process and content of service delivery. Methods: This study is a mixed-methods, prospective cohort study to be conducted at two community extension clinics run by the Central Institute of Psychiatry, Ranchi, Jharkhand. Service users diagnosed with a common mental disorder (CMDs) will be recruited during the study period of three years. The main objective is to ascertain the unmet needs of patients with CMDs. The secondary goals involve measuring the clinical outcome through the lens of process-oriented recovery, service satisfaction, and accessibility, and analyzing the barriers to access healthcare services along with the impact on the carers. Focus group discussions with participants will help understand the reasons behind their unmet needs and factors essential in service delivery. Discussion: Healthcare, as well as social care, aims to deliver services according to need. In a country with 15 million people with CMDs, evaluation of needs could create a platform for the rational distribution of services.

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Youngblood, Deborah, and Michelle Rosenthal. "Creating Relatives You Don't Have: Kinship Care, Social Services and Fictive Kin." Practicing Anthropology 27, no. 3 (July 1, 2005): 20–24. http://dx.doi.org/10.17730/praa.27.3.374813u4184353m5.

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What can we learn about kinship care and the effective delivery of supportive social services when we talk to relative caregivers in San Francisco, California? Practicing anthropology in a social service setting with kinship caregivers raises some interesting questions regarding "fictive kin" and effective social service delivery. Our findings from a four-year mixed methods study of kinship care families illuminate the ways that kinship families rely on a community-based social service program in a familial manner. Furthermore, the perception of social service providers functioning like extended family members both increases client satisfaction with the services as well as the ability of social service workers to build positive working relationships with clients.

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Ayieko, Emily Nyanchoka, and Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 2, no. 4 (November 23, 2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violence that erupted and they took political sides. In order to address these concerns, the study aimed at examining police reforms practices and service delivery at Machakos county headquarters. Service delivery is a component of business that defines the interaction between providers and clients. Good service delivery provides clients with an increase in value. A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth. The specific objectives were to establish the effect of personnel reforms and service delivery, establish the effect of financial reforms on service delivery and to establish the effect of legal reforms and service delivery in the Kenya Police service at Machakos County Police Headquarters Kenya. The significance of the study is as it tackled and documented the effect of police reforms practices and service delivery. It highlights the effect of personnel reforms and service deliver, financial reforms and service delivery and the legal reforms and legal reforms and service deliver. The study was guided by the Resource Based Theory, Servqual theory and the New Public Management Model in analyzing the theoretical background. A descriptive survey research design was used. The study targeted a population of 110 senior police officers in the Kenya Police Service and adopted the census approach to obtain information from every member of the population. Primary data was collected using a semi structured questionnaire, while secondary data was collected through review of literature on police reforms. Pilot study was conducted to validate the questionnaire. Data collected was subjected to quantitative analysis and data was presented using tables, graphs and pie charts inferential statistics was used in the study including correlation and multiple regressions in order to determine the relationship between the independent and dependent variables. Statistical package for social sciences (SPSS) version 22 was used to aid the analysis of the data. The findings revealed that personnel reforms and service deliver, financial reforms and service delivery and legal reforms and service delivery influence service delivery in the Kenya Police Service to a great extent. The findings conclude that personnel reforms have a positive and significant influence on service delivery in the Kenya Police Service at Machakos County Police Headquarters in Kenya. The conclusion on financial reforms and Service delivery, legal reforms and service delivery and financial reforms and service delivery have a positive and significant influence on service delivery in the Kenya Police Service. The findings recommend that the Kenya Police Service at Machakos County Police Headquarters should implement the personnel reforms. The findings also recommend that the police service should give police access to improved salary, savings Sacco and increased allowances. The findings furthermore recommend that legal reforms be instated that will assist in conducting impartial investigations, inspections, audits and monitoring of the National Police Service to enhance professionalism and discipline of the Service.

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Mcilveen, Peter, Bradley Everton, and John Clarke. "University Career Service and Social Justice." Australian Journal of Career Development 14, no. 2 (July 2005): 63–71. http://dx.doi.org/10.1177/103841620501400210.

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This article describes the social justice activities facilitated by a university careers service. The article includes a discussion on the relationship between social justice and career development in higher education. Working examples of the activities provided by the career service focus on the delivery of career-related services to students who are represented by the major equity groups identified within the Australian higher education sector The importance of theoretically informed practice and collaboration between campus agencies is emphasised as a means of achieving social justice outcomes.

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Qingwen Xu and Julian C. Chow. "Exploring the community-based service delivery model: Elderly care in China." International Social Work 54, no. 3 (April 26, 2011): 374–87. http://dx.doi.org/10.1177/0020872810396260.

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In response to the rapidly growing need for social services among China’s population, particularly for older people, the government has begun to explore the community-based service delivery model. Using the recent developments in China’s care of older people as a case study example, this article documents the progress of community-based service delivery for the aged living in the community, and explores the community’s evolving role in China’s social service delivery system. China’s model — a horizontal—vertical mixed model — presents a new perspective of defining service delivery and community practice, which has various implications and broadens the view of Western social work practice.

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Goldstein, Joshua. "Sensing Service Delivery: Pervasive Computing and Governance in Developing Countries." PS: Political Science & Politics 46, no. 02 (March 28, 2013): 307–11. http://dx.doi.org/10.1017/s1049096513000243.

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Despite having transitioned to democracy, the governments of many developing countries still deliver poor public services as measured by social outcome indicators. Recent literature frames these issues of governance and public service delivery as a two-part principal-agent problem: civil servants are the agents of politicians and politicians are themselves the agents of the voters (Olken and Pande 2011). Much of this literature explores the determinants that drive citizens to demand better services (Pande 2011). Less attention, however, has been paid to understanding the behavior of the agents themselves and the interventions that can lead local politicians and civil servants to deliver better services.

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Litwin, Howard, and Ernie Lightman. "The Development of Community Care Policy for the Elderly: A Comparative Perspective." International Journal of Health Services 26, no. 4 (October 1996): 691–708. http://dx.doi.org/10.2190/387a-f71l-qadx-9bp7.

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A comparison of the development of community care for the elderly in the province of Ontario, Canada, and in the State of Israel is presented in the light of the economic constraints currently challenging the expansion of welfare state services. The inquiry identified several common issues regarding the nature of the policy mandate for long-term care delivered in the home, the structure of the service delivery system, and matters concerning funding arrangements for community care. Issues that emerged in both settings include the relationship between health and social services in the delivery of care at the local level; the separation of purchaser and provider functions; the question of needs-driven versus service-driven social care provisions; accessibility concerns and the aspiration for one-stop entry to the delivery system; the growing involvement of the private sector in the delivery of domiciliary-based personal care services; and the relative paucity of current efforts to address the needs of family caregivers.

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Blunt, Peter, Mark Turner, and Henrik Lindroth. "Patronage, Service Delivery, and Social Justice in Indonesia." International Journal of Public Administration 35, no. 3 (February 2012): 214–20. http://dx.doi.org/10.1080/01900692.2011.641050.

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Grohs, Stephan. "Hybrid Organizations in Social Service Delivery in Quasimarkets." American Behavioral Scientist 58, no. 11 (May 30, 2014): 1425–45. http://dx.doi.org/10.1177/0002764214534671.

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Lee, Mikyoung, Marko Majer, and Boyoung Kim. "Critical Factors Affecting Sustainable Success of Social Service Systems." Journal of Open Innovation: Technology, Market, and Complexity 5, no. 4 (September 29, 2019): 77. http://dx.doi.org/10.3390/joitmc5040077.

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Increasing demand for various social services in accordance with the global social change in time requires a systematic and efficient system based on a user-oriented policy operation method beyond an administrative operation method of social services. Therefore, this study aimed to present a specific direction for the development of the social service system by empirically deriving and discussing the critical factors that can lead to sustainable success of the social service system. To this end, 12 factors in 3 areas were critically analyzed through a questionnaire survey and analysis on the basis of the Analytic Hierarchy Process (AHP) method for the social service workers and users of the 50 Plus Foundation, an organization that helps the elderly in Seoul to continue their social participation. The analysis results confirmed that the service delivery system was the most important factor among the service delivery system, service administration, and service network, and, in particular, factors for users’ active system access, such as accessibility and participation possibility, were the most influential factors for sustainable success of the social service system. Ultimately, unlike in the past, system development and direction should be sought by considering service users rather than a one-sided policy approach of the government for the development and operation of the social service system.

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Woodard, Katherine L. "Packaging Effective Community Service Delivery:." Administration in Social Work 18, no. 2 (September 20, 1994): 17–43. http://dx.doi.org/10.1300/j147v18n02_02.

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Biljohn, Maréve Inge, and Liezel Lues. "Social innovation and service delivery in Belgium and South Africa." Transforming Government: People, Process and Policy 13, no. 2 (May 20, 2019): 143–58. http://dx.doi.org/10.1108/tg-11-2018-0070.

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Purpose Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims to investigate the use of SI in the service delivery of LG through a comparison between the City of Ghent (CoG) (Belgium) and the Mangaung Metropolitan Municipality (MMM) (South Africa). Design/methodology/approach Through a comparative case study approach, qualitative research methods were used to both collect and analyze the data. Data collection instruments included document analysis (naturally occurring data), semi-structured interviews (generated data) and focus group discussions (generated data). Findings Although LG is obliged to collaborate with citizens, various factors influence citizens’ ability to make contributions, even when platforms are created. Collaborative initiatives aid in the realization of collective development visions and enhance citizen participation in a more responsive and inclusive approach to service delivery. Collaborations would require citizens and LG officials to be empowered by finding new ways of working together, as well as developing skills. Practical implications Citizens’ participation when SI is used to enhance service delivery should be meticulously planned. Co-producing services require a conducive internal organizational context that advances citizen participation in the governance and decision-making of service delivery, which is likewise optimal for enhancing the use of SI during the respective co-production service delivery stages. Achieving a conducive internal organizational context is influenced by the role of LG officials and politicians in understanding the value proposition of participation in service delivery to citizens. This value proposition is crucial to building and establishing a trust relationship between citizens, LG officials and politicians. Finally, consensus concerning the concept of SI and its use and implementation is important to ensure its consistent use and application by a municipality, and thus calls for further in-depth investigation. Originality/value SI is a nascent area for which the discourse is still under development, and it is a concept that is often the subject of debate in literature. This paper is justified by the fact that the use of SI in the South African LG sphere lags behind the growing use thereof in public-sector service delivery by LGs globally. In addition, the study presents novel insights regarding similarities and differences in the use of SI through a comparison between two LGs, namely, the MMM and the CoG.

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Rowan, Sue. "Provider and consumer perceptions of allied health service needs." Australian Health Review 21, no. 1 (1998): 88. http://dx.doi.org/10.1071/ah980088.

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The study reported in this paper compared data from 20 separate focus groups,representing providers and consumers of health services in the Grampians region,Victoria, on their perceptions of the allied health service issues in that region. Theresults of the study indicated that providers and consumers raised many similar issuesin regard to allied health services ? access to allied health services, service delivery,social and rural issues ? but discussed the issues from different perspectives. Theprovider discussion was concerned with service delivery issues and the consumerdiscussion was focused on broader social issues which affect health.

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Taylor, Rebecca. "Voluntary organizations and public service delivery." Voluntary Sector Review 4, no. 1 (March 22, 2013): 139–41. http://dx.doi.org/10.1332/204080513x663840.

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Hurl, Lorna F., Jacqueline S. Ismael, and Yves Vaillancourt. "Privatization and Provincial Social Services in Canada: Policy, Administration and Service Delivery." Canadian Public Policy / Analyse de Politiques 15, no. 3 (September 1989): 359. http://dx.doi.org/10.2307/3550847.

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Sainsbury, Eric. "Personal social services in the United Kingdom: current issues in service delivery." International Social Work 29, no. 2 (April 1986): 101–5. http://dx.doi.org/10.1177/002087288602900202.

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Pleace, Nicholas, and Deborah Quilgars. "Service users and electronic service delivery in social housing, housing‐related support and social care." Housing, Care and Support 5, no. 2 (May 2002): 32–36. http://dx.doi.org/10.1108/14608790200200017.

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Cortis, Natasha, Ciara Smyth, Kylie valentine, Jan Breckenridge, and Patricia Cullen. "Adapting Service Delivery during COVID-19: Experiences of Domestic Violence Practitioners." British Journal of Social Work 51, no. 5 (July 1, 2021): 1779–98. http://dx.doi.org/10.1093/bjsw/bcab105.

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Abstract COVID-19 rapidly altered patterns of domestic and family violence, increasing the complexity of women’s needs, and presenting new barriers to service use. This article examines service responses in Australia, exploring practitioners' accounts of adapting service delivery models in the early months of the pandemic. Data from a qualitatively enriched online survey of practitioners (n = 100) show the ways services rapidly shifted to engage with clients via remote, technology-mediated modes, as physical distancing requirements triggered rapid expansion in the use of phone, email, video calls and messaging, and many face-to-face interventions temporarily ceased. Many practitioners and service managers found that remote service delivery improved accessibility and efficiency. Others expressed concerns about their capacity to assess risk without face-to-face contact, and were unsure whether new service modalities would meet the needs of all client groups and reflect best practice. Findings attest to practitioners' mixed experiences during this period of rapid service innovation and change, and underline the importance of monitoring emerging approaches to establish which service adaptations are effective for different groups of people, and to determine good practice for combining remote and face-to-face service options in the longer term.

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Chen, Yuangao, Jing Yu, Shuiqing Yang, and June Wei. "Consumer’s intention to use self-service parcel delivery service in online retailing." Internet Research 28, no. 2 (April 4, 2018): 500–519. http://dx.doi.org/10.1108/intr-11-2016-0334.

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Purpose Online retailers widely use self-service parcel delivery as a solution to the last-mile logistics problems. The purpose of this paper is to investigate the factors that affect the consumer’s intention to use self-service parcel delivery service. Design/methodology/approach The authors integrate prior research and propose a comprehensive three-factor model. The study combines individual and situational factors and proposes a socialized factor. Findings This study found that location convenience, optimism, innovation, and the need for human interaction positively affect the consumer’s intention to avail of the self-service parcel delivery service. It also identifies that socialized factor positively influences the consumer’s intention to use self-service parcel delivery services. Research limitations/implications The test results show that the explanatory power of the individual factors of the model is better than that of the situational factors. However, this does not imply that the situational factors cannot explain the consumer behavior well. Future studies should employ additional situational factors to explain the consumer behavior. Practical implications This study offers valuable theoretical and managerial implications. Delivery service providers should concentrate on their marketing force and customize their services for consumer groups who have specific individual characteristics, such as optimism and innovation. Social implications Strengthening service interactions in the social factor and choosing optimal locations for self-service pickup machines are also essential for the expansion of the users’ population and enhancement of service experience. Originality/value The authors combined situational and individual factors, proposed a socialized factor, and presented the three-factor model of the consumer’s intention to use self-service parcel delivery service.

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Fakoya, Olujoke A., Noleen K. McCorry, and Michael Donnelly. "How do befriending interventions alleviate loneliness and social isolation among older people? A realist evaluation study." PLOS ONE 16, no. 9 (September 9, 2021): e0256900. http://dx.doi.org/10.1371/journal.pone.0256900.

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Background Befriending is a popular way in which to intervene to combat loneliness and social isolation among older people. However, there is a need to improve our understanding about how these interventions work, for whom and in which contexts, to make the best use of the increasing investment in the provision and delivery of befriending services. Methods A realist evaluation was undertaken as it focuses on uncovering causal processes and interactions between mechanisms and contextual characteristics. Five case studies of befriending programmes in Northern Ireland were studied, reflecting variation in contextual variables, service user and provider characteristics. Data was collected via service documentation and semi-structured interviews (n = 46) with stakeholders involved in the delivery and receipt of befriending interventions. Results Eight initial programme theories were generated, which were ‘tested’ in the case study analysis to uncover context-mechanism-outcome relationships. Mechanisms identified included reciprocity, empathy, autonomy, and privacy which were triggered in different contexts to support the alleviation of loneliness and social isolation. Reciprocity was ‘triggered’ in contexts where service users and befrienders shared characteristics, the befriender was a volunteer and befriending took the form of physical companionship. Contexts characterised in terms of shared experiences between befriender and service user triggered empathy. Autonomy was triggered in contexts where befriending relationships were delivered long-term and did not focus on a pre-defined set of priorities. Privacy was triggered in contexts where service users had a cognitive/sensory impairment and received one-to-one delivery. Conclusion This study improves understanding about how and why befriending interventions work. Findings indicate that services should be tailored to the needs of service users and take into consideration characteristics including mobility, impairments e.g. physical, sensory and/or cognitive, as well as the influence of service characteristics including payment for befrienders, fixed/long-term befriending relationship, one-to-one support and the impact of non-verbal communication via face-to-face delivery.

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Bobo, Janet Kay, Lewayne D. Gilchrist, George T. Cvetkovich, Joseph E. Trimble, and Steven Paul Schinke. "Cross-Cultural Service Delivery to Minority Communities." Journal of Community Psychology 16, no. 3 (July 1988): 263–72. http://dx.doi.org/10.1002/1520-6629(198807)16:3<263::aid-jcop2290160302>3.0.co;2-n.

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Maleku, Arati, Njeri Kagotho, Vanessa Baaklini, Caroline Filbrun, Sharvari Karandikar, and Cecilia Mengo. "The Human Service Landscape in the Midwestern USA: A Mixed Methods Study of Human Service Equity among the New American Population." British Journal of Social Work 50, no. 1 (November 12, 2019): 195–221. http://dx.doi.org/10.1093/bjsw/bcz126.

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Abstract As demographic shifts are occurring in many urban cities in the USA, human service organisations (HSOs) are challenged to provide services conducive to the local region’s demographic profile. In order to create urban societies where immigrant populations can thrive, prosper and become productive citizens, it is important to understand the human service landscape of the region. As part of a larger community-based participatory research project, this study explores human services geared towards the New American population in a midwestern region of the USA. This includes human service access and utilisation, as well as barriers and facilitators of human service provision and delivery, among the growing New American population. Based on the responses received from a web-based survey, in-depth interviews and focus group discussions, this study (N = 165) uses a human service equity lens to situate HSOs and community capacity at the centre of migration and human service research. Knowledge gained from this study will help promote improved service delivery systems; address the quality of direct services; and improve accessibility, accountability and service coordination among HSOs to serve the diverse New American population, which can be replicated to many other similar urban regions across the globe.

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Gaugler, Joseph E. "Correlates of Service Delivery and Social Environment in Adult Day Service Programs." Home Health Care Services Quarterly 33, no. 1 (January 2, 2014): 36–57. http://dx.doi.org/10.1080/01621424.2013.870099.

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Ignatia Ndlovu, Nonhlanhla, and Pumela Msweli. "Theorizing and institutionalizing operation Sukuma Sakhe: a case study of integrated service delivery." Environmental Economics 7, no. 4 (December 21, 2016): 161–70. http://dx.doi.org/10.21511/ee.07(4-1).2016.08.

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The authority of South Africa is in the midst of a profound economic crisis precipitated by high levels of unemployment and inequality, marked by political shifts unprecedented in scope subsequent to the 2016 local government elections. The recent election outcomes reveal disturbances in the social, political and economic systems of the country. These disturbances have been precipitated by low economic growth trajectory and poor investment in service delivery infrastructure. The central thesis of this paper is that in addressing the triple challenge of poverty, inequality and unemployment, a symptomatic approach of addressing social ills and service delivery will not work. This paper draws from institutional theory as a sense-making mechanism to produce a scientific approach to integrated service delivery. Using the tenets of the critical reflecting methodological approach, institutional theory is deconstructed to provide an understanding of how to operationalize integrated service delivery across functions in a scientific fashion. Keywords: service delivery, institutional theory, poverty, inequality and unemployment. JEL Classification: L8, J64, J71, I32

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Cordery, Carolyn J. "Funding social services: An historical analysis of responsibility for citizens’ welfare in New Zealand." Accounting History 17, no. 3-4 (August 2012): 463–80. http://dx.doi.org/10.1177/1032373212443532.

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Government funding and delivery of social services increasingly fails to meet citizens’ demands. One theory is that charities alleviate this pressure by delivering services to supplement those that governments provide (Weisbrod, 1988). When the government and market fail to meet social needs, these services are funded by donations and service charges. A second theory is that charities partner with government to fund and deliver complementary services (Salamon, 1987). This article analyses the historical choices made by New Zealand’s government and charities relating to social services funding and delivery. Charities have not responded solely to what Weisbrod (1988) calls government failure, nor have they entered into continuous partnerships with government as Salamon (1987) would suggest. Instead, funding choices appear to be mutable, placing charities and beneficiaries in precarious positions when social services funding reduces. This article encourages debate about how social services should be funded: by government, charities or the marketplace.

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Sheppard, Christine, Tam Perry, Andrea Austen, and Sander Hitzig. "Promoting Aging in Place in Social Housing." Innovation in Aging 4, Supplement_1 (December 1, 2020): 709. http://dx.doi.org/10.1093/geroni/igaa057.2494.

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Abstract As cities around the globe plan for current and future older cohorts, there is a need to explore innovative housing models to help older adults age in place. This paper presents findings from an action-research academic/community partnership on a new service model at Toronto Community Housing, the second largest social housing landlord in North America and home to 27,000 older adults. As Toronto works to improve delivery of housing/support services, more knowledge was needed to understand the inadequate and inconsistent delivery of services to tenants. Interviews/focus groups with older tenants and service providers (N=116) identified challenges related to unit condition (e.g., pest control) and tenancy management (e.g., arrears), and that the fragmentation of housing and health services negatively impacts older tenants’ abilities to access supports and age in place. The presentation will conclude with discussion of planning and policy decision making approaches relevant to both Canadian and American contexts.

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Murphy, John W., Karen A. Callaghan, and Charles F. Longino. "The democratization of service delivery." Early Child Development and Care 106, no. 1 (January 1995): 19–26. http://dx.doi.org/10.1080/0300443951060103.

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Shidarta and Stijn Cornelis van Huis. "Between Revenues and Public Service Delivery." Bijdragen tot de taal-, land- en volkenkunde / Journal of the Humanities and Social Sciences of Southeast Asia 176, no. 2-3 (June 11, 2020): 304–37. http://dx.doi.org/10.1163/22134379-bja10006.

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Abstract This article examines the development of policies regarding the state-owned enterprises (SOE s) and public service agencies (PSA s) in Indonesia. In 2004, the government of Indonesia introduced PSA s—government agencies that were given large autonomy to manage their financial affairs. The rationale behind this autonomy is consistent with the New Public Management ideal: the creation of more market-oriented government institutions with the objective of increasing the efficiency and effectiveness of public service delivery. The PSA policy has increased state revenues significantly, yet the quality of services and accountability has not improved accordingly. A comparison with SOE s reveals that the restructuring of government agencies and SOE s took place before a supportive framework was set in place. We argue that to tackle informality and to safeguard the social functions of public services, the spearheads of efficiency and revenues in Indonesian bureaucratic reform policies require a strong foundation, consisting of regulatory and ideological components.

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Kirk, Shelley, Liz Beddoe, and Shirley Anne Chinnery. "An investigation of the nature of termination of pregnancy counselling within the current system of licensed facilities." Aotearoa New Zealand Social Work 30, no. 3 (December 8, 2018): 31–44. http://dx.doi.org/10.11157/anzswj-vol30iss3id511.

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Introduction: Termination of pregnancy (ToP) service delivery in Aotearoa New Zealand occurs within a multi-dimensional system which is influenced and shaped by various philosophical, political and economic discourses, and is comprised of interconnected components. One component is the provision of counselling for women seeking a termination of pregnancy. This study aimed to explore how service managers and social work practitioners perceived how ToP services, particularly the counselling component therein, were being delivered nationally.Methods: A concurrent, multi-level, mixed-methods research design was employed in the study. Two purposively selected sample groups comprising: 1) service managers responsible for the oversight of ToP service delivery; and 2) ToP counselling practitioners were recruited from 19 District Health Boards (DHBs) across Aotearoa New Zealand. Service managers (20) participated in interviews with a focus on capturing information about operational systems that supported or hindered the delivery of ToP and counselling services, while 26 social work and counselling practitioners participated in an electronic survey questionnaire. Qualitative data were thematically analysed and quantitative data were descriptively analysed using descriptive statistics.Findings: Results from this mixed-methods study were integrated at the level of interpretation and linkage between the methods showed that practice within ToP licensed facilities varied markedly. Specifically, nine practice and systemic variations were identified that had implications for women receiving ToP services. Existing variations across licensed facilities were signalled as disconnects between components of the service delivery system.Conclusions: Recommendations that address variations and systemic disconnects are offered to the New Zealand Abortion Supervisory Committee and Ministry of Health. Further research is suggested to obtain the perspective of service users as this was one limitation of this small exploratory study.

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David, Odewale, Ayotunde, and Badejo, B. T. "Social Service Delivery in Southwestern Nigeria: Local Governments Perspective." Journal of Public Administration and Governance 8, no. 4 (December 26, 2018): 294. http://dx.doi.org/10.5296/jpag.v8i4.14131.

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This paper assesses the impact of local government on social service delivery in south-western Nigeria in tandem with their full constitutional responsibility particularly on primary education and road constructions. The related concepts were review. The study utilized both primary and secondary data. Primary data were collected through questionnaire administration and in-depth interviews. The study revealed that local government has a significant impact on social service delivery in Southwestern Nigeria (r = 0.438, p < 0.05). The paper highlighted some recommendations and concluded that local government had performed considerably well in delivery of social service to the populace in their concurrent responsibility with the state government, but relatively low in their mandatory functions.

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Abbas, Muhammad Hamza, and Vaqar Ahmed. "Challenges to Social Accountability and Service Delivery in Pakistan." Social Change 46, no. 4 (December 2016): 560–82. http://dx.doi.org/10.1177/0049085716666601.

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This article highlights the major challenges to social accountability in Pakistan. Based on a perception survey of 800 household-level respondents from four provinces of Pakistan besides relevant focus group discussions and key informant interviews, the findings of the study reveal that the respondents have an understanding of which of the basic services they are entitled to and which are not being facilitated by public sector service providers. Owing to the trust deficit between communities and state administration, there is a dire need for establishing and reforming informal and formal grievance redressal mechanisms. On the other hand, with over half of Pakistan’s population not having any formal education, communities need to be trained in social accountability tools through which they may access their rights and entitlements. Civil society organisations (CSOs), working in Pakistan for over the last two decades, urgently need to introduce innovative methods for community mobilisation. These CSOs are also facing severe internal and external security threats which are impacting the effectiveness of community-level accountability exercises. While we take stock of such challenges, there is renewed hope that government and donor community will support local-level CSOs to mitigate threats to social accountability interventions.

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Rivera, R., M. Cabral de Mello, S. L. Johnson, and V. Chandra-Mouli. "Contraception for adolescents: social, clinical and service-delivery considerations." International Journal of Gynecology & Obstetrics 75, no. 2 (October 22, 2001): 149–63. http://dx.doi.org/10.1016/s0020-7292(01)00371-x.

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Muchadenyika, Davison. "Civil society, social accountability and service delivery in Zimbabwe." Development Policy Review 35 (September 1, 2017): O178—O195. http://dx.doi.org/10.1111/dpr.12242.

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Sherraden, Margaret Sherrard, and Judith Josiah Martin. "Social work with immigrants: international issues in service delivery." International Social Work 37, no. 4 (October 1994): 369–84. http://dx.doi.org/10.1177/002087289403700407.

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Journal articles on the topic 'Social service delivery'

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