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1

Jonkers, Joseph Morris. "Correctional service centre within the Department of Correctional services." Stellenbosch : Stellenbosch University, 2013.

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Thesis (MTh)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: “Restorative Justice Programmes are proliferating internationally and gaining mainstream acceptance as alternative or supplementary justice interventions". Immarigieon & Daly, (1997:13). With the growth of the Restorative Justice approach in the various disciplines, the need to assess the programme - its principal goals, effectiveness and impact on offenders / inmates in Correctional Services Centres / facilities - is imperative. The thesis investigates the socio-religious factors of the Restorative Justice programme and evaluates their impact, whether it is short-term or long-term, on offenders serving a sentence at Voorberg Correctional Centre / Facility, within the Department of Correctional Services of South Africa. The primary objectives of this research are: 1. To determine if the Restorative Justice programme includes socio-religious factors or not? 2. To study the impact of these socio-factors and how the programme participants understand the programme in terms of the following: (1) programme attendance; (2) awareness raising; (3) gaining a better understanding and perception of the programme contents. 3. To study these socio-religious factors and activities of Restorative Justice programme within the framework of Harden’s Faith-Based Programme Theory, and to formulate parameters for an Integrated Faith-Based Programme for Restorative Justice within the context of the Department of Correctional Services. One the one hand the programme of Restorative Justice is rendered by the Spiritual Care Division, as a spiritual / religious programme. On the other hand, it is also rendered as a Correctional programme by Case Intervention Officers within the Department of Correctional Services. One Orientation Manual is used by both divisions. The policy of the Department of Correctional Services focuses on the social aspects in order to pursue and meet its objectives. But the researcher argues that the impact of the programme depends on how it links the socio- and religious characters of Restorative Justice. Building on existing literature on an Integrated Faith-Based Outcome Theory Model of Restorative Justice, the researcher proposes a new programme theory and programme outcomes that include both these factors, namely social and religious, as mechanisms to enhance social and religious acceptance and change. The researcher strongly believes that both socio- and religious factors will assist future programme participants of restorative justice in creating better awareness, knowledge and social acceptance as short term goals of the programme. On the other hand both the socio- and religious factors can contribute in fulfilling the long term goals within the lives of programme participants, such as the reintegration society, and the restoration of their relationships with themselves, victims, families and communities.
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2

Mfeketo, Mziwoxolo. "A study on leadership in the implementation of non-custodial sentencing by the Department of Justice and Constitutional Development and the Department of Correctional Services." University of the Western Cape, 2019. http://hdl.handle.net/11394/7092.

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Masters in Public Administration - MPA
Overcrowding in prisons is a global phenomenon that undermines efforts by prison or correctional system officials to rehabilitate offenders so that they can be successfully reintegrated into society. Overcrowding in South African correctional facilities has been identified as a key challenge, which negatively affects the ability of the Department of Justice and Constitutional Development (DOJ & CD) and the Department of Correctional Services (DCS) firstly, to guarantee the rights of inmates and secondly, to create an environment that is conducive for rehabilitation. The legislation and statutory framework outline the options available to both South African courts and Correctional Officers for imposing non-custodial sentencing. Non-custodial sentencing can be imposed on: (a) offenders found guilty by courts of law and given noncustodial sentencing; and (b) offenders already in custody who are eligible for parole or correctional community supervision, in accordance with the dictates of applicable legislation. However, despite the visible gains and benefits provided for within the South African legal framework and statutory books on alternative sentencing, South African prisons continue to be overcrowded. Studies show that in the last 15 years South African correctional facilities have not experienced a situation whereby its population was below 120%. This study aims to explore the role of leadership in the implementation of non-custodial sentencing and subsequent reduction in overcrowding within the correctional facilities. Following a qualitative research approach, the researcher conducted interviews with executive leaders and operational managers of the three Western Cape management areas to determine the role of leaders in the implementation of non-custodial sentencing. In total five (5) executive leaders and ten (10) operational managers were interviewed. The findings showed that there is a need for the Department of Justice and Constitutional Development (DOJ & CD) and the Department of Correctional Services (DCS) to have a structured approach with regard to the implementation of non-custodial sentencing when dealing with problems that affect overcrowding, including the implementation of non-custodial sentences by the leadership of the DOJ & CD and the DCS.
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3

Van, Zyl Arthur Leon. "Substance abuse practices and Intervention programmes for male youth offenders in Pollsmoor – Department of Correctional services." Thesis, University of Zululand, 2011. http://hdl.handle.net/10530/1088.

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A dissertation submitted in partial fulfilment of the requirements for the degree of Magister Educationis in the Department of Educational Psychology and Special Education, University of Zululand, South Africa, 2011.
Substance use is on the increase among the youth in South Africa. Traditional concern about the youth (as the future of South Africa), and the portrayals in the media of severe drug and alcohol use among the country‟s youth have contributed to the need for research into this issue. Drugs and alcohol also have a close link to crime. The aim of this study is to investigate and report the prevalence of substance use and the need for intervention among male youth offenders at the Pollsmoor Youth Centre, in the Western Cape Province. The research has attempted to create an understanding of male youth drug abusers‟ attitudes towards intervention and rehabilitation programmes and also the Correctional Service‟s role in managing substance abuse. A survey research methodology using questionnaires has been employed. The data was analysed using descriptive and inferential statistics. The sample population consisted of the sentenced male youth offenders at the Pollsmoor Youth Centre. The results of the survey indicated that “Tik” (methamphetamines or crystal meths) was the most popular substance of choice in this sample. Tik was 23 % more popular than its nearest rival, cannabis. Tobacco was the most widely used drug owing to it being legal and obtainable at the Centre‟s shops. The majority of male youth offenders (74 %) believed that an intervention programme was necessary as part of their rehabilitation. The findings indicated that a department or unit needs to be established to handle the increasing drug abuse problem. The unit should identify substance abusers on admittance and place them on a rehabilitation programme. If necessary this programme should continue in their community after release from the correctional centre.
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4

Madia, M. S. "The role of transformation in the provision and maintenance of personnel in the Department of Correctional Services Pretoria Central Prison /." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-01312006-103832.

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5

Mathiba, Luckyboy Samuel. "Evaluation of financial management practices in the Department of Correctional Services." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6822.

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Thesis (MPA))--School of Public Leadership, 2011.
ENGLISH ABSTRACT: The objective of this study is the evaluation of financial management practices in the Department of Correctional Services (DCS). For the purpose of the study, "financial management practices‟ are defined and demarcated as the practices performed by the accounting officer, chief financial officer and other managers in the areas of budgeting, supply chain management, movable asset management and control. Recurrence of similar internal audit and inspection findings, as well as the continuous poor audit reports that the department had been receiving annually, led the office of the National Commissioner to request all branches and Regional Commissioners to compile action plans aimed at addressing non-compliance. In order to fulfil the study objective, the normative requirements for the identified financial management practices are first defined in terms of financial management theory, policy and legislation. The accounting officers are heads of departments, and they account personally for financial transactions. The concepts of "budget processes" and "planning" are explored in order to identify normative requirements. „Budget‟ is identified as part of organisational planning, which starts with the aim and the mission of the institution. Under supply chain management, the principles of procurement are discussed, as considerable amounts are spent on goods and services. The life cycle of assets is discussed in detail, including the procedure for giving account of assets. Control is defined as a process through which a manager ensures that activities are carried out as originally planned. With regard to policy and legislation, the Public Finance Management Act (PFMA), Act 1 of 1999 as amended by Act 29 of 1999 (South Africa, 1999) and Treasury Regulations are explained in detail, focusing on the budget process and financial management responsibilities of all different role players. With regard to supply chain management, policies are explained in detail, focusing on the acquisition of goods and services. The acceptable supply chain management system is also highlighted. According to Gildenhuys (1997:137), equipment is called movable assets and this category of assets are obtained and created to be utilised for a number of years as instruments for delivering services. With regard to control, in order to comply with financial management policies, an official in a department must ensure that the system of financial management and internal control established for that department is carried out within the area of responsibility of that official. The budget and planning processes of the Department of Correctional Services are explained in detail. How the financial management cascades through the department is highlighted by means of an organogram. Supply chain management processes are discussed in detail, focusing on the procurement procedures and requirements for acquisition of goods and services. The policy on asset management for the Department of Correctional Services is considered, focusing on the acquisition and control of assets. The legislative framework of the department is also examined in detail, focusing on the control measures within the department. The theory of evaluation is discussed in detail, with the emphasis on evaluation questions. A summary is provided of the financial functions of budgeting, supply chain management, asset management and control in terms of the financial functions of each of the following role players: the Accounting Officer, Chief financial officer and other managers. Evaluation questions are formulated, and audit reports contained in the annual reports, the internal auditor‟s reports and circulars of the department are used to answer those questions. Finally, recommendations are made, emphasising that Department of Correctional Services needs to continue to invest in the training and development of all staff, regarding The PFMA (South Africa, 1999) and Treasury Regulations.
AFRIKAANSE OPSOMMING: Die doel van hierdie studie was om finansiële bestuurspraktyke binne die Departement Korrektiewe Dienste (DKD) te evalueer. "Finansiële bestuurspraktyke" word vir die doel van die studie gedefinieer en omskryf as die praktyke wat deur die rekenpligtige amptenaar, die hoof finansiële bestuursbeampte en ander bestuurders binne die gebied van begroting, voorsieningskettingbestuur, roerende batebestuur en beheer beoefen word. Herhaalde voorkoms van soortgelyke interne ouditerings- en inspeksiebevindings, sowel as die voortdurende swak ouditverslae wat jaarliks deur die departement ontvang is, het die kantoor van die Nasionale Kommissaris genoop om alle takke en Streekskommissarisse te versoek om 'n plan van optrede op te stel om nie-nakoming aan te spreek. Om die doelwit van die studie te bereik, word die normatiewe vereistes vir die geïdentifiseerde finansiële bestuurspraktyke eerstens in terme van finansiële bestuursteorie, beleid en wetgewing gedefinieer. Die rekenpligtige amptenare is hoofde van departemente en hulle doen persoonlik verantwoording vir finansiële transaksies. Die konsepte „begrotingsproses‟ en „beplanning‟ word verken om normatiewe vereistes te identifiseer. „Begroting‟ word as deel van organisatoriese beplanning, wat by die doel en misie van die instelling begin, geïdentifiseer. Die beginsels van aanskaffing word in verband met die voorsieningskettingbestuur bespreek aangesien aansienlike bedrae op goedere en dienste bestee word. Die lewensiklus van bates word met inbegrip van die prosedure vir verslaglewering aangaande bates in besonderhede bespreek. Beheer word as 'n proses waarvolgens 'n bestuurder verseker dat aktiwiteite sonder afwyking van 'n oorspronklike plan uitgevoer word. Ten opsigte van beleid en wetgewing word die Wet op Openbare Finansiële Bestuur (WOFB), No. 1, 1999 soos gewysig deur Wet 29 van 1999 (South Africa, 1999) en Regulasies van die Departement Finansies in besonderhede verduidelik, met aandag aan die begrotingsproses en die finansiële bestuursverantwoordelikhede van al die verskillende rolspelers. Beleid betreffende voorsieningskettingbestuur word in besonderhede bespreek met spesifiek aandag aan die verkryging van goedere en dienste. Die aanvaarbare voorsieningskettingbestuurstelsel word ook toegelig. Volgens Gildenhuys (1997:137) word toerusting as roerende bates aangedui en hierdie kategorie van bates word verkry en geskep om vir 'n aantal jare as middele vir die lewering van dienste gebruik te word. Om aan finansiële bestuursbeleid met betrekking tot beheer te voldoen, moet 'n amptenaar binne 'n departement verseker dat die stelsel wat binne sy/haar verantwoordelikheidsveld vir die finansiële bestuur en interne beheer van daardie departement ingestel is, toegepas word. Die begrotings- en beplanningprosesse van die Departement Korrektiewe Dienste word in besonderhede verduidelik. 'n Organogram word gebruik om lig te werp op hoe die finansiële bestuur die hele departement deurvloei. Voorsieningskettingbestuursprosesse word in besonderhede bespreek met klem op die prosedure en die vereistes vir die verkryging van goedere en dienste. Aandag word geskenk aan die beleid oor batebestuur binne die Departement Korrektiewe Dienste, met klem op die verkryging en beheer van bates. Verder word die departement se wetgewingsraamwerk in besonderhede ondersoek, weereens met aandag aan beheermeganismes binne die departement. Die teorie aangaande evaluering word in besonderhede bepreek, met spesiale klem op vrae wat vir evaluering gestel word. 'n Opsomming van die finansiële funksie van begrotings, voorsieningskettingbestuur, batebestuur en beheer in terme van die finansiële funksies van elk van die rolspelers, naamlik die rekenpligtige amptenaar, die hoof bestuursbeampte en ander bestuurders word voorsien. Vrae vir evaluering word geformuleer en antwoorde op daardie vrae word aan die hand van ouditverslae wat in jaarverslae opgeneem is, die interne ouditeur se verslae en departementele omsendbriewe verskaf. Ten slotte word aanbevelings gedoen wat beklemtoon dat die Departement Korrektiewe dienste sy belegging in die opleiding en ontwikkeling van alle personeel ten opsigte van die WOFB (South Africa, 1999) en Regulasies van die Departement Finansies moet voortsit.
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6

Wessmann, Goltz. "A strategic planning guide for the South African Department of Correctional Services on the implementation of new management philosophies." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/49750.

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Thesis (MBA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: This study focuses on the development of a strategic planning guide for the Department of Correctional Services. It was initiated through the realisation, by the author, that new management philosophies were becoming a necessity for the essential improvements required by the Department of Correctional Services. Problems exist in a number of areas, the most prevalent being poor direction from management, costly wrong decision-making, nepotism and fraud, the inability to fully utilise current technology and poor communication. These factors, combined with the dramatic increase in the crime rate causing severely overcrowded prisons, warrant this study. A dramatic transformation in management practises, communication techniques and strategic direction is proposed. The study suggests a proposal to the management of the Department of Correctional Services that contains a detailed plan for the future. New management philosophies are proposed, which will aid the Department of Correctional Services in its future direction including the concepts of Unit Management, the Asset Procurement and Operating Partnership System and strategic insights. Suggestions are also provided in terms of the overcrowding in prisons and measures to deal with budget deficits and the public. The aspects covered in the study will include a new direction for the Department of Correctional Services, the formulation of broad policies, such as employment, management and infrastructure development. The importance of internal and external environmental assessments as well as the needs of the stakeholders will be closely examined, as well as key strategic issues. A strategic plan will be proposed and the review and adoption thereof followed by implementation procedures and action steps. A ten-step approach is suggested to fulfil these requirements and each step is discussed in detail. The steps are: Step 1: Determine a strategic planning process Step 2: Clarify planning objectives Step 3: Identify and understand stakeholders and develop and refine the mission and values Step 4: Assess the environment to identify strengths, weaknesses, opportunities and threats Step 5: Identify and frame strategic issues Step 6: Formulate strategies to manage the issues Step 7: Review and adopt the strategic plan Step 8: Establish an effective organisational vision for the future Step 9: Develop an effective implementation process Step 10: Reassess strategies as well as the strategic planning process
AFIKAANSE OPSOMMING: Hierdie studie fokus op die ontwikkeling van 'n gids vir strategiese beplanning vir die Departement van Korrektiewe Dienste. Die studie is geinisieer as gevolg van 'n behoefte aan nuwe bestuurspraktyke wat deur die skrywer geidentifiseer is. Nuwe praktyke is absoluut essensieel vir die noodsaaklike verbeterings wat die Departement van Korrektiewe Dienste benodig. 'n Aantal probleme word geidentifiseer in die studie waarvan die mees kritiese die gebrek aan rigtinggewing deur bestuur, die hoë koste van verkeerde besluite, nepotisme en bedrog, die onbevoegdheid om huidige tegnologie te gebruik en swak kommunikasie is. 'n Kombinasie van hierdie faktore en die dramatiese toename in misdaad wat oorvol tronke veroorsaak, maak die studie noodsaaklik. 'n Dramatiese transformasie in bestuurspraktyke, kommunikasie metodes en strategiese koers word voorgestel. Die studie bied 'n gespesifiseerde plan aan die bestuur van die Departement van Korrektiewe Dienste. Nuwe bestuurspraktyke word voorgestel, insluitende eenheidbestuur en die gebruik van die "Asset Procurement and Operating Partnership System" wat bestuurders sal help met toekomstige besluite en strategiese insig. Voorstelle word ook gemaak in terme van oorvol tronke en maatstawwe word gegee vir begrotingsgebreke en optrede met die publiek. Die aspekte wat bespreek word sluit 'n nuwe koers vir die Departement van Korrektiewe Dienste, die formulering van 'n bree beleid in terme van arbeidsbestuur en infrastruktuur-ontwikkeling in. Die belangrikheid van 'n interne en eksteme omgewingsanalise asook die behoeftes van deelnemers en strategiese probleme word ook bespreek. 'n Strategiese plan word voorgestel en metodes vir die hersiening, aanneming en implementering daarvan word bespreek. 'n Noukeurige proses wat bestaan uit tien stappe word voorgestel om aan bogenoemde vereistes te voldoen. Hierdie stappe word breedvoerig bespreek en bestaan uit die volgende: Stap 1: Bepaal 'n proses van strategiese beplanning Stap 2: Omskryf die beplanningsdoelwitte Stap 3: Identifiseer en verstaan die verskillende deelnemers en ontwerp en verfyn die missie en waardes Stap 4: Ontleed die omgewing en identifiseer die sterk punte, swak punte, geleenthede en bedreigings Stap 5: Identifiseer die strategiese probleme en punte van belang Stap 6: Formuleer die strategie en bestuur die proses Stap 7: Hersien die plan en neem dit aan Stap 8: Bepaal 'n effektiewe visie vir die toekoms Stap 9: Ontwikkel 'n effektiewe implementeringsproses Stap 10: Herevalueer die strategie en die proses van strategiese beplanning
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7

Mills, Moses Norman. "An analysis of the South African legislative framework for the reintegration of sentenced adult male offenders." University of the Western Cape, 2019. http://hdl.handle.net/11394/7305.

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Magister Legum - LLM
South Africa has one of the highest crime rates in the world. The state aims to reduce the prevalence of crime mainly by sentencing offenders to imprisonment. In turn the goal of imprisonment is to rehabilitate offenders so that they can refrain from reoffending and be reintegrated into society. Unfortunately, due to various factors which exist inside and outside of prisons, rehabilitation and reintegration is difficult to achieve. The study unpacks the perennial question of whether or not the state has a legal duty to reintegrate offenders into society. This question looms particularly, during the post-release phase of offenders’ life. Preliminary indications are that the state currently views reintegration as a ‘societal responsibility.’ This study intends to determine whether or not the state has a legal duty to reintegrate offenders and provide them with support even after their release from imprisonment.
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8

Matanga, Sivuyisiwe. "An exploration study on the effectiveness of internal offender communication at Mdantsane correctional centre." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/20209.

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Contributing to a just, peaceful and safer South Africa through effective and humane incarceration of inmates, rehabilitation and social reintegration of offenders is the Department’s mission statement. Correctional Service’s chapter 3 of the white paper on corrections, promotes the spirit and practise of goodwill and sincere interaction between offenders and their communities and families. Furthermore, rehabilitation is the responsibility of all social institutions and individuals, (starting within the family, educational, religious, sporting and cultural institutions), and a range of government departments. The main aim of this research was to explore the effectiveness of internal offender communication at Mdantsane Correctional Centre. The following research objectives were followed: (a). to examine the effectiveness of internal offenders’ communication at the Mdantsane Correctional Centre, (b)to assess challenges in the accessibility and flow of information between the department and offenders in the Mdantsane Correctional Centre and (c)to determine offenders’ preferred mode of communication in the Mdantsane Correctional Centre. A qualitative research design using in-depth interviews with Mdantsane Correctional Centre staff was utilised. A type of non-probability sampling known as purposeful sampling, was used. A total of twenty-five (25) participants were interviewed, using thematic content analysis for the findings and recommendations revealed in chapter 5.
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9

Mkhathini, Menzi. "A critical analysis of the Chaplaincy in the South African Department of Correctional Services after 1994." Thesis, University of Pretoria, 2016. http://hdl.handle.net/2263/56962.

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What prompted the researcher to embark on this study was that not much is known about the chaplaincy in the South African Department of Correctional Services. This concept leads to the question which forms the basis for the research study, namely; Are the chaplains doing what they are supposed to be doing? The role of chaplains in DCS is diminished to praying and preaching, thereby, neglecting all the pastoral care issues which are important to the whole DCS community. One of the findings is that the pastoral chaplains cannot be good managerial chaplains and the managerial chaplains cannot be good pastoral chaplains and the DCS context needs the two elements. Another finding is that in terms of pastoral skills chaplains are under-utilised and many factors are contributing to that like the structural challenges where chaplains are not stationed within the premises of the correctional centre. The study presents the historical background of the chaplaincy in the South African Department of Correctional Services which is also necessary to help the spiritual care directorate to move ahead with many issues affecting the chaplaincy after 1994. It also provides solid insights as well as poignant anecdotal snapshots of what it is really like to be a chaplain in the DCS. The approach of using triangulation in sampling, where the researcher engaged the chaplains, correctional officials and the inmates, allowed the researcher to give different perspectives of the chaplains work. The study uses the pastoral approach of Gerkin at the beginning and specifically, in the second chapter to help in teasing out information and setting the theoretical framework of the study. After the analysis of the data, using the grounded theory, it becomes clear that there is a plethora of challenges facing the chaplaincy in the DCS. The study then culminates with futuristic views where the integration of ethnography is suggested to take the chaplaincy in a new direction. Various ways are explored as to how the chaplaincy can elevate its functions involving the community in the rehabilitation which is mostly centre based and reintegration which is community based. Recommendations are made to gear the chaplaincy for a new era and hopefully some ideas will be translated into action.
Thesis (PhD)--University of Pretoria, 2016.
tm2016
Practical Theology
PhD
Unrestricted
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10

Muntingh, Lukas M. "An analytical study of South African prison reform after 1994." Thesis, University of the Western Cape, 2012. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_5009_1369663147.

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The history of prison reform after 1994 was shaped by the relationship between governance and human rights standards
the requirements for both are set out in the Constitution and elaborated on in the Correctional Services Act. Good governance and human rights converge in five dimensions of a constitutional democracy: legitimacy, transparency, accountability, the rule 
of law
and resource utilisation. The new constitutional order established a set of governance and rights requirements for the prison system demanding fundamental reform. It de-legitimised the existing prison system and thus placed it in a crisis. This required its reinvention to establish a system compatible with constitutional demands. The thesis investigates whether 
constitutionalism provided the necessary transformative basis for prison reform in South Africa after 1994. The Department of Correctional Services (DCS) senior management failed to 
anticipate this in the period 1990 to 1994. In the five years after 1994 senior management equally failed to initiate a fundamental reform process. This lack of vision, as well as a number of external factors relating to the state of the public service in the period 1994 to 2000, gave rise to a second crisis: the collapse of order and discipline in the DCS. By the late 1990s the state had lost control of the DCS and its internal workings can be described as a mess &ndash
a highly interactive set of problems in causal relationships. In many regards the problems beleaguering the prison system were created in the period 1994 &ndash
1999. The leadership at the time did not recognize that the prison system was in crisis or that the crisis presented an opportunity for 
fundamental reform. The new democratic order demanded constitutional and political imagination, but this failed to materialise. Consequently, the role and function of imprisonment within the 
criminal justice system has remained fundamentally unchanged and there has not been a critical re-examination of its purpose, save that the criminal justice system has become more punitive. Several investigations (1998-2006) into the DCS found widespread corruption and rights violations. Organised labour understood transformation primarily as the racial transformation of the staff corps and embarked on an organised campaign to seize control of management and key positions. This introduced a culture of lawlessness, enabling widespread corruption. w leadership by 2001 and facing pressure from the national government, the DCS responded to the situation by focusing on corruption and on regaining control of the Department. A number of 
gains have been made since then, especially after 2004. Regaining control of the Department focused on addressing systemic weaknesses, enforcing the disciplinary code and defining a 
new employer-employee relationship. This has been a slow process with notable setbacks, but it continues to form part of the Department&rsquo
s strategic direction. It is concluded that the DCS 
has engaged with and developed a deeper understanding of its constitutional obligations insofar as they pertain to governance requirements in the Constitution. However, compliance with 
human rights standards had not received the same attention and areas of substantial non-compliance remain in violation of the Constitution and subordinate legislation. Overcrowding, 
violations of personal safety, poor services and/or lack of access to services persist. Despite the detailed rights standards set out in the Correctional Services Act, there is little to indicate that 
legislative compliance is an overt focus for the DCS. While meeting the minimum standards of humane detention, as required by the Constitution, should have been the strategic focus of the 
DCS in relation to the prison population, the 2004 White 
Paper defines &ldquo
offender rehabilitation&rdquo
as the core business of the DCS. In many regards the DCS has assigned more prominence 
and weight to the White Paper than to its obligations under the Correctional Services Act. In an attempt to legitimise the prison system, the DCS defined for itself a goal that is required neither 
by the Constitution nor the Correctional 
Services Act. Compliance with the minimum standards of humane detention must be regarded as a prerequisite for successful interventions to reduce 
future criminality. After 
seven years, delivery results on the rehabilitation objective have been minimal and not objectively measurable. The noble and over-ambitious focus on rehabilitation at 
policy level distracted the DCS from its primary constitutional obligation, namely to ensure safe and humane custody under conditions of human dignity Throughout the period (1994 to 2012) 
the DCS has been suspicious if not dismissive of advice, guidance and at times orders (including court orders) offered or given by external 
stakeholders. Its relationship with civil society 
 
 
 
organisations remain strained and there is no formal structure for interaction. Since 2004 Parliament has reasserted its authority over the DCS, not hesitating to criticise poor decisions and 
sub-standard performance. Civil society organisations have increasingly used Parliament as a platform for raising concerns about prison reform. Litigation by civil society and prisoners has 
also been used on a growing scale 
to ensure legislative compliance. It is concluded that prison reform efforts needs to refocus on he rights requirements set out in the Correctional Services 
Act and approach this task in an inclusive, transparent and accountable manner. 
 

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Mtikitiki, Nolusindiso. "An investigation on the perceptions of officials on their role in the rehabilitation process: the case of the East London Correctional Centre." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/19277.

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This report is the result of a literature study and questionnaire which gave insight on the role of officials in the rehabilitation process. Correctional Services has adopted a new approach, where offenders need to change their negative behaviour and be rehabilitated. Corrections have a societal responsibility towards the community to guide the offender on his rehabilitation path. This study was conducted to give a better understanding of rehabilitation to offenders The purpose of this research is to determine if the Department of Correctional Services delivers on its legal and social responsibility towards the rehabilitation of offenders. In this study the researcher gathered information on the department policies, training of officials, the programmes currently available in Correctional Services, and also the involvement of the community in this process. Corrections cannot work alone, and needs the help of the community and leaders in the community to assist it in this process. Correctional Services faces many challenges in order to succeed in the rehabilitation of offenders. Currently there is a shortage of officials in the Department of Correctional Services, and the Department cannot, therefore, fully succeed in its rehabilitative role. Another aspect is that rehabilitation programmes are voluntary, and offenders can decide if they want to become involved or not.
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Mabotja, K. R. "An investigation into the implementation of the disciplinary procedure manual of the Department of Correctional Services : the case of Polokwane Management Area." Thesis, University of Limpopo, 2007. http://hdl.handle.net/10386/2597.

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13

Binza, Malibongwe David. "An analysis of the perceptions of staff on performance appraisal : the case of the Department of Correctional Services." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6554.

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Thesis (MPA)--University of Stellenbosch, 2011.
ENGLISH ABSTRACT: The Department of Correctional Services (DCS) is security‐oriented environment with a constitutional mandate to enforce offenders’ sentences by the court in a humane and safe manner that leads to their rehabilitation. Performance by employees especially in a security‐oriented environment is inevitably important and therefore has to be properly managed. Performance appraisal is one area of performance management that reinforces good performance. This study is meant to achieve the following objectives: To review literature regarding optimal performance appraisal processes in the DCS ; To conduct an investigation into the perceptions of DCS employees on how performance appraisal is done in the department ; To develop recommendations on how to improve performance appraisal conduct in the department. A literature review is conducted to put into perspective an ideal performance appraisal. Following this, qualitative and quantitative case study design methods were used to investigate how performance appraisals are viewed. Research participants were randomly sampled from Goodwood Prison, including Bellville Community Corrections. Their perceptions of the current system were tested and they were also asked how they thought it could be improved. Their input was collected by means of questionnaires. Collected data is then analysed, conclusions drawn and recommendations made on how performance appraisal could be improved. This study afforded DCS members an opportunity to interact with the researcher, in terms of representing their perceptions performance appraisal in the department. A major finding in this study is that the majority (70%) of DCS employees were not happy with the way appraisal is conducted in the department. Major causes of dissatisfaction included favouritism or lack of fairness. This is followed by lack of training. Respondents placed emphasis on the requirements for improvement in both of these areas. Based on the conducted research, the thesis offers the following recommendations to the DCS, namely making spiritual care a major player in increasing fairness and in eliminating favouritism which derails satisfactory performance appraisal in the department. Training is suggested as another way that improve performance appraisal in the department. In conclusion performance appraisal should be treated as important and given the attention that it deserves by management. This will result in better performance by employees and the department itself and is of utmost importance in a security‐oriented environment.
AFRIKAANSE OPSOMMING: Die Departement van Korrektiewe Dienste (DKD) is sekuriteits‐en omgewingsgeörienteerd met ‘n konstitisionele mandaat om vonnisse van oortreders wat deur die hof opgelê is op ‘n veilige en menslike wyse toe te pas wat hul rehabilitasie tot gevolg hê. Produktiwiteit van werknemers is veral noodsaaklik en belangrik in ‘n sekuriteitsge‐orienteerde omgewing en moet dus gevolglik effektief bestuur word. Produktiwiteitsmeting is een fasset van produktiwiteitsbestuur wat goeie prestasie en hoër produktiwiteit bevorder. Die mikpunt van hierdie studie was om die volgende doelstellings te bereik: Om ‘n oorsig van die akademiese literatuur aangaande die optimale produktiwiteitsassesseringsprosesse in die DKD te bied ; Om die menings van DKD werknemers oor die proses van produktiwiteitsassessering in die DKD te ondersoek ; en Om voorstelle te ontwikkel vir die verbetering van produktiwiteitsassesseringspraktyke in die department. ‘n Oorsig van akademiese literatuur was gedoen om ‘n ideaal vir produktiwiteitsassessering in perspektief te plaas. Vervolgens is kwalitatiewe en kwantitatiewe ondersoekinstrumente toegepas in ‘n gevallestudie om die opvattings omtrent produktiwiteitsassessering te ondersoek. Goodwood gevangenis, en Bellville Gemeenskapsgevangenis was die bronne vir deelnemers aan die ondersoek . Hul opvattings oor die huidige struktuur was getoets, sowel as hul menings oor hoe dit verbeter kan word. Hul bydrae was verkry deur middel van ‘n vraelys. Die versamelde data was ge‐analiseer, afleidings is gemaak , menings was gevorm en voorstellings is gemaak oor hoe produktiwiteitsassessering verbeter kan word. Die ondersoek het ‘n geleentheid gebied vir interaksie tussen lede van die DKD en die ondersoekbeampte in terme van verteenwoordiging van lede in hul menings oor produktiwiteitsassessering in die department. ‘n Hoofstaande bevinding van die studie was dat ‘n oorweldigende meerderheid van werknemers van die DKD ongelukkig was met die wyse van produktiwiteitsassessering in die department. Hoofoorsake van ontevredenheid was voortrekkery en ongelyke behandeling. Dit was gevolg deur ‘n gebrek aan opleiding. Respondente het klem gelê op die vereistes vir verbetering in albei areas. Hierdie tesis maak die volgende voorstellings, gebaseer op die ondersoek wat geloods is: gee prioriteitsposisie aan geestelike sorg as ‘n groot faktor in die verhoging van gelyke behandeling en die uitskakeling van voortekkery as ‘n duiwel wat bevredigende prestasie‐ en produktiwiteitsassessering in die wiele ry binne die department. Opleiding was voorgestel as nog ‘n wyse waarop produktiwiteitsassessering in die department verbeter kan word. Ten laaste, produktiwiteitsassessering moet as belangrik behandel word en die goedverdiende aandag van bestuur geniet. Dit sal verhoogde produktiwiteit/werksprestasie by werknemers en die department self tot gevolg hê en is van uiterste belang in ‘n sekuriteitsge‐orienteerde omgewing.
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Apollis, Hazel Charlene. "Exploring correctional supervision." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53418.

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Thesis (MPhil)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: Crime in South Africa is a common occurrence and crimes committed by young people are rapidly becoming a serious problem. During the 19th and zo" centuries, young offenders were institutionalised in reform schools for example. However, social workers and probation officers realized that the confinement in these schools caused frustration amongst the young offenders and also encouraged further deviant behaviour. In South Africa, the Department of Correctional Services implemented community corrections, on 1 June 1993, as an alternative sentence option to imprisonment. Community corrections have two distinctive forms, namely correctional supervision and parole supervision. Correctional supervision is a community-based sentence, which is prescribed by the courts and is served within the community under strict supervision and control of correctional officials and probation officers. The Department of Correctional Services mainly implemented correctional supervision in order to divert young offenders away from being exposed to the harsh and severe life of incarceration. The goal of the study was to explore correctional supervision as an alternative sentence option and present a description of this sentence for the juvenile delinquents. The objectives were to explore the juvenile offender's perception of correctional supervision, the impact of this sentence on the offender's family members and the availability and the role that the probation officers play during the juvenile's sentence to correctional supervision. The contents of the report focused on describing the phenomenon of juvenile delinquency and other related topics, such as theories and contributing factors, and correctional supervision as an alternative sentence option. Exploratory-descriptive research was done and questionnaires were utilized as instruments for data collection from the juvenile offenders, their family members and the probation officers. The juvenile offenders were part of the Department of Correctional Services' (Worcester) justice system and the probation officers are employed at the Department. Conclusions and recommendations are made regarding the respondents' perceptions, opinions and experiences of the sentence of correctional supervision. The proposed recommendations should be a guide for the Department of Correctional Services in order to change certain factors that contribute to the poor co-operation of juvenile offenders sentenced to correctional supervision.
AFRIKAANSE OPSOMMING: Misdaad in Suid-Afrika is 'n bekende verskynsel en misdaad gepleeg deur jong mense is vinnig besig om 'n ernstige probleem te word. Gedurende die neëntiende en twintigste eeu, is jeugoortreders na inrigtings, soos byvoorbeeld verbeteringskole, gestuur. Maatskaplike werkers en proefbeamptes het egter besef dat die afsondering in hierdie skole, frustrasies veroorsaak en self verdere afwykende gedrag aanmoedig. In Suid-Afrika, het die Departement van Korrektiewe Dienste Gemeenskapskorreksies op 1 Junie 1993, as 'n alternatiewe vonnisopsie tot gevangenisstraf, geïmplementeer. Gemeenskapskorreksies het twee onderskeidende vorme, naamlik korrektiewe toesig en parooltoesig. Korrektiewe toesig is 'n gemeenskapsgebaseerde vonnis, voorgeskryf deur die howe, en word uitgedien in die gemeenskap onder streng supervisie en beheer deur korrektiewe amptenare en proefbeamptes. Die Departement van Korrektiewe Dienste het korrektiewe toesig hoofsaaklik geïmplementeer om jong mense weg te wys van die onaangename blootsteling aan die gevangenislewe. Die doel van die studie was om korrektiewe toesig, as 'n alternatiewe vonissopsie te verken en 'n beskrywing van hierdie vonnisopsie vir die jeugoortreder te gee. Die doelwitte was om die jeugoortreder se persepsie van korrektiewe toesig, die impak van dié vonnis op die oortreder se gesinslede en die beskikbaarheid en rol van die proefbeampte tydens 'n jeugdige se straf tot korrektiewe toesig, te verken. Die inhoud van die verslag fokus op die beskrywing van die verskynsel van jeugdelikwensie asook verbandhoudende onderwerpe, soos teorieë en bydraende faktore, en korrektiewe toesig as 'n alternatiewe vonnisopsie. 'n Verkennende-beskrywende studie is gedoen met behulp van vraelyste, as 'n instrument van data insameling by die jeugoortreders, hul gesinslede en die proefbeamptes. Die jeugoortreders was deel van die Departement van Korrektiewe Dienste (Worcester) se regstelsel en die proefbeamptes is werksaam by die Departement.
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15

Le, Tape Andre Rhyno. "Psychosocial stress experienced by correctional officials." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52422.

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On t.p.: Master in Social Work (Welfare Programme Management)
Thesis (MA)--Stellenbosch University, 2001.
ENGLISH ABSTRACT: This study attempts to gain insight into the nature of psychosocial stress experienced by correctional officials. In order to achieve this, a literature study was undertaken regarding the nature of psychosocial stress from an ecological perspective as well as strategies that the occupational social worker, management and central government can employ to address stress experienced by correctional officials. Secondly, an empirical study was undertaken and information on the research topic was obtained from correctional officials that worked on the sections inside prisons and who worked directly with inmates. The study indicated that low motivation amongst colleagues, insufficient salaries and bad collegial co-operation were factors that had a major influence on psychosocial stress experienced by correctional officials. Factors such as family responsibilities as opposed to work responsibilities; drug-or alcohol abuse as well as physical constraints have less of an impact on psychosocial stress. It was furthermore found that the need for confidentiality, guidance in stress management and emotional support enjoys a high priority with correctional officials regarding social worker intervention. Issues such as the need that the social worker should form part of a multi-disciplinary team or that he/she should mobilise their colleagues and supervisors for support enjoyed a lesser preference with correctional officials. With regard to the role of management it was found that correctional officials require that management should primarily provide more promotional opportunities and should develop a more satisfactory merit system. Dissatisfaction with the Department of Correctional Services' Employee Assistance Programme and the present shift system were less of a concern to correctional officials. It was concluded that that stressors experienced by correctional officials are varied and include feelings of anger, depression and a general dissatisfaction with managerial styles and certain departmental actions and procedures. It was also very evident that many correctional officials felt that they do not have an appropriate avenue to deal with their stress. If this situation prevails, it was concluded that it will exacerbate correctional officials' poor social functioning. With regard to social worker intervention it was concluded that the vast majority of correctional officials are in dire need of social work intervention to assist them in effectively dealing with stress. It was further concluded that the Department of Correctional Services does not have sufficient structures in place to support correctional officials during stressful periods. Management has a vital role to play in supporting correctional officials when coping with psychosocial stress. If the present situation remains unattended to by management it may impede correctional officials' ability to deal with stress. Recommendations by respondents also indicated a low level of involvement by management in the practical stressors which correctional officials may face. It was also concluded that present attempts by management to deal with psychosocial stress effectively through the induction of an Employee Assistance Programme and the longstanding grievance procedure, have severe practical limitations. Recommendations were made to the social worker, management and central government regarding effectively addressing psychosocial stress experienced by correctional officials working on sections and who are primarily responsible for the guarding of inmates.
AFRIKAANSE OPSOMMING: In hierdie studie is ondersoek ingestel na die aard van psigo-sosiale stres wat deur korrektiewe beamptes ervaar word. Ten einde hierin te slaag,is eerstens 'n literatuurstudie onderneem ten opsigte van die aard van psigo-sosiale stres vanuit 'n ekologiese perspektief. Daar is ook gekyk na strategieë wat die bedryfsmaatskaplike werker, bestuur sowel as die sentrale regering kan aanwend om psigo-sosiale stres wat deur korrektiewe beamptes ervaar word aan te spreek. Daarna is 'n empieriese studie onderneem deur vraelyste aan korrektiewe beamptes te stuur wat direk op seksies binne in gevangenis met gevangenes werksamig is. Die navorsing het aangedui dat lae motivering onder kollegas,onvoldoende salarisse en swak kollegiale samewerking die grootste bydraende faktor is tot psigososialestres wat deur korrektiewe beamptes ervaar word. Faktore soos alkohol- of dwelmmisbruik en liggaamlike gebreke oefen In mindere invloed uit op psigososiale stres wat deur korrektiewe beamptes ervaar word. Met betrekking tot die behoefte aan maatskaplike intervensie is daar bevind dat vertroullkheld, leiding in stres hantering en emosionele steun die hoogste prioriteit by korrektiewe beamptes geniet. Faktore soos die behoefte dat die maatskaplike werker deel moet vorm van 'n multi-dissiplinêre span of dat hy/sy die korrektiewe beampte se kollegas en supervisors moet mobiliseer vir ondersteuning, het 'n mindere prioriteit by korrektiewe beamptes geniet. Met betrekking tot die rol van bestuur, is daar gevind dat korrektiewe beamptes meer bevorderings geleenthede en 'n verbeterde meriete stelsel van bestuur verwag. Ontevredenheid met die Departement van Korrektiewe Dienste se werknemer bystandsprogram (WBP) en die huidige skofstelsel was 'n laer prioriteit vir korrektiewe beamptes. Die gevolgtrekking is gemaak dat stressors wat ervaar word deur korrektiewe beamptes uiteenlopend van aard is en dit sluit in gevoelens van depressie, woede sowel as 'n algemene ontevredenheid met bestuurstyle en sekere departementele aksies en prosedures. Dit was ook baie duidelik dat baie korrektiewe beamptes nie 'n geskikte hulpmiddel het om hulle in staat te stelom psigososiale stres effektief te hanteer nie. Indien die huidige situasie bly voortbestaan, kan korrektiewe beamptes se swak maatskaplike funksionering verder belemmer word. Met betrekking tot maatskaplike werk intervensie ,is gevind dat die oorgrote meerderheid van korrektiewe beamptes 'n noodsaaklike behoefte daartoe het dat die maatskaplike werker hulle moet ondersteun om psigososiale-stres effektief te hanteer. Voorts is die gevolgtrekking gemaak dat die Departement van Korrektiewe I Dienste nie oor toereikende strukture beskik om die korrektiewe beampte te ondersteun tydens stresvolle tydperke nie. Bestuur het 'n noodsaaklike rol in die ondersteuning van die korrektiewe beampte in sy/haar hantering van psigososiale stres. Indien die huidige situasie nie voldoende deur bestuur aangespreek word nie, kan dit die korrektiewe beampte se vermoë om psigososiale-stres te hanteer verder strem. Aanbevelings deur respondente het ook 'n lae vlak van betrokkenheid deur bestuur aangedui by die praktiese stressors wat korrektiewe beamptes mag ervaar. Die gevolgtrekking is ook gemaak dat huidige pogings deur bestuur om psigososiale stres aan te spreek deur middel van 'n werknemer bystandsprogram en die reeds gevestigde griewe prosedure, grootskaalse beperkings het. Aanbevelings is aan maatskaplike werkers,bestuur en die sentrale regering gemaak oor hoe om psigososiale stres wat deur korrektiewe beamptes werksaam op seksies binne in gevangenisse en wat primêr vir die bewaking van gevangenes verantwoordelik is, aan te spreek.
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Kaseke, Lindelani Linda. "Challenges facing the Limpopo Department of Public Works with regard to service delivery : a case of the core functions of the Department." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/490.

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Thesis (MPA) --University of Limpopo, 2011
The study deals with the service delivery challenges facing the Limpopo Department of Public Works with regard to the discharging of its mandates “Provision of government infrastructure, management and maintenance of government immovable assets”. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 61 respondents. The study used both qualitative (focus group discussions) and quantitative (questionnaires) in data collection and analysis. The findings revealed that the root causes of the challenges and the challenges themselves that the Department of Public Works: Limpopo is facing are internal and are as follows; Unavailability of work tools, low morale, budget constraints, long supply chain management processes and a lack of skilled personnel. Recommendations for these challenges are developing human resource capacity coupled with a good human resource plan, availability of a proper budget, business process reengineering, the introduction of a monitoring and evaluation system, a customer relationship management system and lastly a change of the organisational culture.
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17

Arko-Achemfuor, Akwasi. "Accessing learner support services in a distance education context at UNISA Adult Basic Education Department." Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1013382.

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This study investigated the access to learner support services by Unisa‟s ABET students in the Department of Adult Education in one of the rural provinces in South Africa. Specifically, a survey using questionnaire and focus group interview was carried out to determine the access gaps in to the learner support services by Unisa‟s adult students. A literature study preceded the empirical study to fully comprehend the theoretical and conceptual underpinnings of the role of learner support in bridging the transactional distance between students on the one hand and the institution on the other hand. In the empirical study phase, a questionnaire was administered to 150 ABET Students in one province in South Africa through the stratified sampling technique and one focus group interview comprising 10 students who access support services at one of the regional offices to assess the importance they attach to the support services that are offered at the regional centres and the extent to which they are able to access them. The focus group interview comprised questions on the students‟ understanding of learner support services and their experiences in accessing them. Moore‟s theory of transactional distance was used as the theoretical base for the study. Out of a total of the 150 questionnaires that were distributed, 117 were the usable representing 78.0% response rate. One of the conclusions drawn from this study is that, although Unisa has most of the learner support services in place but for various reasons, a lot of the students are not able to access the support services as expected as the needs gap for almost all the support services were high. The chi-square tests found significant differences (p is less than 0.05) between the students on the extent to which they are able to access the support services. An integrated learner support framework was suggested for Unisa and other distance providing institutions to address the access gaps adult students‟ encounter in their studies.
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Mondlane, Daniel Luckyboy. "Evaluation of the social reintegration programme in correctional services in Mbombela, Mpumalanga Province." Thesis, University of Limpopo, 2013. http://hdl.handle.net/10386/1406.

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Thesis (MPA) --University of Limpopo, 2013
The study investigated the management of the social reintegration programme in the Department of Correctional Services in Mbombela Municipality, Mpumalanga Province. The role played by the stake holders in the programme and the department in rehabilitating and reintegrating the offenders. The purpose is to evaluate the effectiveness of the programme; social acceptance and the application of skills obtained in the correctional facility as a deterrent to committing a further crime. Section 50 of the Correctional Services Act, 1998 (Act No. 111 of 1998); provide the following mandates; the objectives of the study is amongst others to afford sentenced offenders an opportunity to serve their sentences in a non- custodial manner, to enable persons subject to the programme to lead a specially responsible and crime free life during the period of their sentence and in future, to enable offenders to be rehabilitated in a manner that best keeps them as integral part of society and to enable them to be fully reintegrated into society when they have completed their sentences. The investigation is both qualitative and quantitative whereby; it would be descriptive; analytical, interpretive and evaluative. The findings of this study have shown that the majority of offenders do not lead a crime free life after imprisonment. However, Correctional programmes rendered are designed to equip offenders with skills to lead a responsible life on reintegration and also the level at which other stake-holders are involving themselves in the reintegration of offenders in order to reduce reoffending. The recommendations suggest the following as research findings: • Offenders should be equipped with skills that can make them employable and self-sufficient in the outside world. • Offenders should also be monitored even after hours; there must be no specific time of monitoring. • More resources should be channelled to the programme. • Correctional Services should employ the aid of external service providers in order to equip offenders with skills in the community and reduces the chances of reoffending. • External stake-holders should continue rendering programmes to ex-offenders who exited the system.
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Storm, Lize-Mariè. "Rehabilitation and (dis-)empowerment a discourse analysis of interviews with subjects variously positioned within the South African Correctional Services system." Thesis, Nelson Mandela Metropolitan University, 2005. http://hdl.handle.net/10948/374.

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The present treatise is an attempt to come to terms with the, by all accounts, dismal conditions that exist in present-day South African prisons by addressing these conditions as they are reflected in two interviews with individuals intimately acquainted with them, as well as by pertinent media-reports. The study is predicated on the belief that the most suitable methodological approach to a situation characterized by extreme conflicts and tensions in terms of power relations, is provided by (mainly Foucaultian) discourse-theory and the discourse-analysis that it makes possible. Consequently, after an introduction in which the present study is justified, followed by a theoretical section outlining the terrain of discourse theory and discourse-analysis, two chapters are devoted to specific discourse-analyses of interviews with an awaiting-trial prisoner in a South African prison and a warden employed at the same institution, with a view to uncovering the power-relations at stake here. While acknowledging that the implications of the insights thus afforded are not, strictly speaking, generalizable in a positivist manner, and that the power-relations brought to light by means of these discourse-analyses are highly specific, it is argued that various other studies pertaining to the South African prison system indicate that these powerrelations – more specifically the disempowerment of prisoners by the functioning of violently hierarchical discursive practices in South African prisons - are not restricted to the prison in question. In fact, given the SA Correctional Services’ stated policy of rehabilitation, it is striking that there is scant evidence of any such rehabilitation in the prisons concerned – at least in the sense of prisoners attaining a level of moral responsibility that would enable them to live as accountable citizens in a democratic society. In conclusion it is argued that the present state of affairs, far from being conducive to the stated goal of rehabilitation, actually undermines its realization, and that the social and economic inequalities in South Africa, exacerbated by the union between ‘democracy’ and global capitalism, are perpetuated and reinforced by the existing discursive practices in South African prisons.
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Mondlane, Daniel Luckyboy. "Evaluation of the social reintegramme in correctional services in Mbombela, Mpumalanga Province." Thesis, University of Limpopo, 2013. http://hdl.handle.net/10386/1766.

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Thesis (MPA.) -- University of Limpopo, 2015
The study investigated the management of the social reintegration programme in the Department of Correctional Services in Mbombela Municipality, Mpumalanga Province. The role played by the stake holders in the programme and the department in rehabilitating and reintegrating the offenders. The purpose is to evaluate the effectiveness of the programme; social acceptance and the application of skills obtained in the correctional facility as a deterrent to committing a further crime. Section 50 of the Correctional Services Act, 1998 (Act No. 111 of 1998); provide the following mandates; the objectives of the study is amongst others to afford sentenced offenders an opportunity to serve their sentences in a non- custodial manner, to enable persons subject to the programme to lead a specially responsible and crime free life during the period of their sentence and in future, to enable offenders to be rehabilitated in a manner that best keeps them as integral part of society and to enable them to be fully reintegrated into society when they have completed their sentences. The investigation is both qualitative and quantitative whereby; it would be descriptive; analytical, interpretive and evaluative. The findings of this study have shown that the majority of offenders do not lead a crime free life after imprisonment. However, Correctional programmes rendered are designed to equip offenders with skills to lead a responsible life on reintegration and also the level at which other stake-holders are involving themselves in the reintegration of offenders in order to reduce reoffending. The recommendations suggest the following as research findings: • Offenders should be equipped with skills that can make them employable and self-sufficient in the outside world. • Offenders should also be monitored even after hours; there must be no specific time of monitoring. • More resources should be channelled to the programme. • Correctional Services should employ the aid of external service providers in order to equip offenders with skills in the community and reduces the chances of reoffending. • External stake-holders should continue rendering programmes to ex-offenders who exited the system.
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Mahlungulu, Zimkitha. "Challenges to service delivery in the Department of Home Affairs." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/6573.

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The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive services. Achieving a high degree of productivity is an important objective of public service organisations across the world, given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African public service is no exception to this global phenomenon. The challenge of the public service is therefore to continuously improve performance in order to meet citizens’ needs. The focus of this study is the challenges facing service delivery in the Department of Home Affairs. The aim of this study is to explore and describe the challenges that hinder full transformation and maximum customer/client satisfaction in regards to service delivery offered by the Department of Home Affairs. The objectives are: to identify the challenges experienced by staff offering services to clients at the Department of Home Affairs and to identify the problems experienced by clients who receive services at Home Affairs. The study employs a qualitative research methodology and uses observation and individual interviews as data collections tools. The findings from both sources indicate that the clients were not happy with the quality of service they receive at the ID section. Amongst other things, they complained about lack of information, lack of guidance, unprofessional staff, and technical problems that they had experienced. However, the staff also encountered a number of challenges, including being short staffed, lack of resources, and system problems as the system is new to them and they have not received enough training before it was implemented.
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Mntuyedwa, Ntandokazi Miranda. "Evaluating the Public Employment Services, administered by the Department of Labour in Mthatha." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1011638.

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The Public Employment Service of South Africa (PES-SA) registers unemployed work seekers and placement opportunities to enable the Department of Labour (DoL) to place as many of these work seekers as possible in work. The aim of the present study is to identify challenges in the implementation of PES-SA, and to identify and make recommendations on areas for improvement and strengthening. The study is restricted to two of the six main PES-SA service offerings: (a) Registration Services and (b) Recruitment and Selection Services. The study was partially a process evaluation and partially an impact evaluation. The process evaluation assessed the quality of PES-SA‟s systems, structures, capacity, management and strategic focus. The purpose of the impact evaluation was to understand the challenges and gaps in delivery and implementation, the reasons behind the low matching success, and the extent of uptake by users. The evaluation therefore had a technical data-evaluation component and a component which assessed the reasons behind statistical and other quantitative data patterns. The study was conducted in Mthatha Department of Labour, Eastern Cape. The sample of the study was drawn from workseekers that are in the database and the Researcher drawn 40 respondents and the use of quantitative method was done. A questionnaire was developed and issued out to respondents. The Public Employment Service staff in Mthatha, Department of Labour was also interviewed. All five Employment Service Practitioners and a Career Counsellor were interviewed. A qualitative study was used for these respondents. In the responses of both teams it was deduced that the intention of the service is good but up to this far it has not proven any impact on the reduction of unemployment. Reasons behind the failure of the service were outlined to be the reluctance of the employers to utilise the service and the IT systems that is failing. The staff also mentioned that they were never trained on the service and therefore finds it difficult to render some of the services. Another challenge that was picked up from staff members is that the service is not yet legislated.
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Cimona-Malua, T. C. "“Waiting time of patients who present at Emergency department of Saint Rita’s hospital, Limpopo Province, South Africa.”." Thesis, University of Limpopo (Medunsa Campus), 2010. http://hdl.handle.net/10386/539.

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Thesis (M. Med. (Family Medicine)) -- University of Limpopo (Medunsa Campus), 2010.
Title: Waiting time of patients who present at Saint Rita’s hospital Emergency Department (ED), Limpopo province, South Africa. Objective: To determine the waiting time for stable patients who present at Saint Rita’s hospital ED, to determine where the longest time is spent by patients in ED and to identify the area of inefficient patients flow. Methods: A descriptive cross-sectional study was conducted in the ED of Saint Rita’s Regional hospital in the province of Limpopo, South Africa. During a one week period, Monday to Friday in July 2010, a daily random sample of 30 patients was monitored. The time In and Out of each step in the process of care was recorded. Waiting time was defined as the time from arrival of the patient in the ED until the start of the consultation by the Medical Officer. Time elapsed was calculated for various steps in care. Demographic data, diagnosis and acuity based on the SATS were obtained from patient’s record. Data capturing was done in window excel and data analysis done using the statistical software SPSS 17. Results: The mean waiting time for stable patients was 252.3 minutes. The mean EDLOS was 360 minutes for stable patients. Result show that 80% of patient attending Saint Rita’s ED are non-urgent (SATS: Green) cases. There was fluctuation of waiting times from Monday to Friday; with Monday having the longest waiting time and Tuesday the shortest waiting time. The waiting time for unstable patients (SATS: Red or Orange) is Zero minute. Patients spent the longest time waiting for registration (60 minutes) and for triage (57 min waiting for vitals and 28 minutes waiting for history taking). Interestingly the extremity of age: the youngest and oldest had lowest waiting time in ED. Areas of inefficient patient flow were registration and triage. Conclusion: This study has determined the waiting time for stable patients attending Saint Rita’s Regional Hospital ED. It has shown that waiting time in ED fluctuates with the day of the week. It has also shown that waiting time in ED varies with age of the patient and volume of patients in ED. Registration and triage have been identified as areas of inefficiency patients flow and recommendations for improvement have been formulated. Sustainability of the performance requires regular follow up from the hospital management.
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Du, Toit Nazli. "Social workers experiences and perceptions of performance appraisal within a social services department at the provincial government of the Western Cape." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&amp.

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This research explored the experiences and perceptions of the performance appraisal systems in place and its value to social workers within the Department: Social Services and Poverty Alleviation: Provincial Government of the Western Cape.
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Committee, Local RDP. "Application for RDP funds in terms of the “extension of municipal services presidential lead programme’’ as programme managed by the Department of Constitutional Affairs." Department of Constitutional Affairs, 1995. http://hdl.handle.net/10962/66131.

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The majority of the residents of Khutsong are employed at mines in the area south of Carletonville (stretching form East Driefontein in the east to Deelkraal in the west), as well as in Carletonville itself. The large majority of these people are dependant on public transport for commuting to work, for undertaking trips for shopping purposes and for going to school. The condition of the road network in Khutsong is of such a nature that large areas are totally inaccessible to public transport (especially in the rainy season) resulting in a situation where large numbers of people have to walk unacceptable long distances between their places of residence and public transport routes. A comprehensive programme have been embarked upon in consultation with the community to rectify this situation.
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Ndaleni, Phumla. "Enhancing financial accountability in the acquisition of goods and services : the case of the Eastern Cape Provincial Department of Safety and Liaison." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020657.

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Supply Chain Management is an aspect of the procurement process which focuses on addressing the needs of both the service provider and the end user. It has a constitutional status which enables it to contribute towards addressing past discriminatory practices. It assists in correcting the imbalances of the past in the procurement of goods and services for government. Section 217(1) of the Constitution of the Republic of South Africa (Act 108 of 1996) specifies that procurement must be fair, equitable, transparent, competitive and cost effective. Accountability is the most critical element in improving financial management in the public sector. The objective of the study was to highlight the need for accountability in Public Finance Management. Additionally, it was intended to assess the respective roles of the various processes involved in the acquisition of goods and services with the goal of enhancing accountability in the Eastern Cape Department of Safety and Liaison in Bhisho. The study was conducted at the Head Office of the Supply Chain Management Section and the district offices with officials who are responsible for the procurement of goods and services. In order to achieve the objectives of the research, a survey was conducted using the qualitative method to ensure greater understanding and reliability. Convenience sampling was applied as it allowed the researcher to select the sample that was convenient. Moreover, it made it easier to reach the available participants. Data was gathered by means of face-to-face interviews for the Head Office respondents and telephonic interviews for the respondents of the district offices. The study concluded with recommendations emanating from the research findings that are meant to assist in improving accountability in Supply Chain Management within the Eastern Cape Department of Safety and Liaison.
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Mkutukana, Babalwa. "Role of the customer care unit at the Department of Education in the province of the Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018896.

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The importance and need for customer care is recognized in both the public and private sector. Policy documents such as Batho Pele (White Paper on Transforming Public Service Delivery 1997) have captured this. Hence citizens should be treated as customers. Each of the eight Batho Pele principles reinforces and encourages the perception of the end-users of public services as customers, rather than simply as citizens (Batho Pele Handbook, 1997:26). The Eastern Cape Department of Basic Education has experienced challenges which include the malfunctioning of the school nutrition programme, unpaid service providers and unpaid benefits to its employees. These challenges highlight the need for customer care in the provision of these services. This study evaluated the role of the Customer Care Unit in the Department of Basic Education in the Eastern Cape. Interviews and complaints data base were used in the data collection process. The study found that factors influencing the functioning of the Customer Care Unit include, among others, limited collaboration between the Customer Care Unit and the Head Office of the Eastern Cape Department of Basic Education; limited awareness of the existence of the Customer Care Unit; and a shortage of staff and financial resources. The study recommends that Management should support the Unit by, among others, appointing and training adequate staff, raising awareness regarding the Unit and providing financial, technological and physical resources for the Unit.
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Albertus, Chesne Joy. "The Right to Health Care of Terminally Ill Inmates in South Africa." University of the Western Cape, 2018. http://hdl.handle.net/11394/6247.

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Doctor Legum - LLD
In South Africa, prison authorities are not primarily concerned with the health of the prison population. This is evidenced by inter alia: the vast number of complaints regarding health care received by the Judicial Inspectorate of Correctional Centres; natural deaths in prisons reported annually; litigation regarding health care and treatment in prisons; and the notoriously poor conditions of detention which inevitably have a negative impact on prisoners' health. There is as a result a noticeable difference between state provided health care to the public and health care in prisons. This thesis is therefore aimed at unpacking what the right to health means in respect of terminally ill prisoners. This question has been overshadowed by issues regarding medical parole in South Africa and intermittently by calls for palliative care in prisons. Whilst these issues are relevant to their plight, there is a need to articulate the scope of the right to health of terminally ill prisoners. This is imperative as not all prisoners who are terminally ill are eligible for medical parole and there are instances where the granting of such parole may be impractical. An analysis of the right to health in relation to terminally ill prisoners will provide legal certainty as to the legal entitlements regarding health care for one of the most vulnerable groups in society. They will know what they may legally claim and what they cannot insist upon in terms of the law.
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Ashley-Smith, Andrew. "A psychiatric service at a community hospital." Master's thesis, University of Cape Town, 1991. http://hdl.handle.net/11427/26611.

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The purpose of this dissertation is to evaluate an attempt to use the facilities of a general hospital with minimal psychiatric cover to deal with acute psychiatric conditions. This is in keeping with current psychiatric opinion in South Africa as expressed by Dr. C.W. Allwood and Dr G.A.D. Hart. This dissertation will examine the needs structure, difficulties and results of the provision of a service dealing with acute psychiatric disorders in a peripheral General Hospital and make suqqestions should similar satellite facilities be established at other peripheral hospitals. Although in principle. the concept of part-time specialist cover at a peripheral general hospital is not new in medical. surgical and gynaecological departments. the previous involvement of private psychiatrists within the teaching department has been in the form of out-patient department sessions only at academic and state psychiatric hospitals as is practiced in Cape Town. This project however allowed for the evaluation of emergency cases with subsequent referral to appropriate treatment centres if needed from a peripheral hospital. A consultation-liaison service within the general wards and the opportunity to conduct seminars, lectures and in-house training for all level of professional staff were also encompassed.
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Glaum, Arthur Philip Martin. "Alumni perception of the NMMU computing sciences department." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15644.

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The success of a course offered by a university and the effectiveness of the instructors have commonly been measured by means of student evaluations. The feedback generated is typically used to identify instructors who need additional training, courses that need to be restructured or the need for financial rewards for those who excel. The principal objective of educating students is, knowledge, training and skills they can use and apply after graduating, regardless of the field of study. The perception of the Alumni about the extent of learning and the usefulness of the knowledge is a key measure for universities to assess their success. A service guarantee is defined as a formal promise made to customers about the service they will receive or it is a written promise made by the company through advertising or company literature that it will provide compensation if promises are broken. In order to ensure customer satisfaction in a service offering, the quality of service performance needs to be guaranteed. Many service industries promise a level of service performance, with or without conditions attached. Customer value is a complex concept as it is often interpreted with various meanings depending on the point of view adopted. A definition of customer value is the perceived value that the customer gains when purchasing a product or receiving a service. However, customer value can be used in a variety of contexts. The purpose of this research study is to measure the perception and satisfaction of Alumni of the Department of Computing Sciences and identify areas for improvement by performing a systematic analysis of the determinants of satisfaction. This research is an exploratory, quantitative study consisting of literature- and case-study components used to test proposed hypotheses. The literature study was performed on secondary sources to establish the key concepts related to the topics of Service Guarantee and Marketing, Stakeholder Theory, Customer-perceived Value and Alumni Perceptions. The empirical study consisted of surveys (questionnaires) completed by Alumni of the Department of Computing Sciences. The questionnaire used in this research consisted of questions regarding demographic data and questions regarding perceived perception of the Department of Computing Sciences and influencing factors. Descriptive statistics were used to summarise the data into a more compact form which could simplify the identification of patterns in the data. Inferential statistics were used to verify if conclusions made from the sample data could be inferred onto a larger population. Recommended university and teaching practices based on the statistical analysis of the survey results were identified. A model identified the following factors as having an influence on Alumni Satisfaction with the NMMU Department of Computing Sciences: Customer Satisfaction, Course Contents, Modern Technologies, Academic Staff, Admin. Staff, Departments, University Atmosphere and Perceived Value. The importance of each factor was identified to understand how to improve the Alumni perception. According to the inferential ranking of Alumni Satisfaction that ranks the factors on the average mean values, a factor that should be improved upon is the Alumni Network. Recommended improvements were suggested for the Department of Computing Sciences based on the statistical analysis of the survey results. Two sub-groups were defined by different levels of education and they were found to have different perceptions of the factors that were measured. It was shown that there are small and medium significant differences in only two of the factors of the proposed Alumni satisfaction model, distinguising through different levels of education. The Alumni Satisfaction model developed in this study specified the factors that influence Alumni Satisfaction with the Deptarment of Computing Sciences and the effect that each of these factors has on that satisfaction.
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Coetzee, Jacobus. "Investigating occupational therapists management skills as business unit managers within the Free State Department of Health." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97316.

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Thesis (MBA)--Stellenbosch University, 2015.
ENGLISH ABSTRACT: The aim of this study was to investigate the management skills of occupational therapy business unit managers on Assistant Director Level in the Public Health Sector (PHS) of the Free State (FS). For the purpose of this study, management skills referred to the occupational therapy business unit manager’s perception of the importance and competency experienced while doing their work within the Free State Department of Health. Occupational therapy form an integral part of the Free State Department of Health, which is a provincial public sector entity and solely responsible for health services to the majority of the population. An inquiry was initiated based on the researchers’ observation of occupational therapy business unit manager’s challenges regarding knowledge and skill when exposed to management. The investigation was conducted by making use of a questionnaire for the quantitative typical descriptive study design and semi-structured telephonic interviews for the qualitative study design. Electronic self-administrative questionnaires were distributed to all the occupational therapy business unit managers in the service of the Free State Department of Health. Ten (n=10) questionnaires, a hundred percent of employed occupational therapy business unit managers, were used for the analysis of quantitative data. Subsequently to this base-line data gathered, semi-structured telephonic interviews with open-ended questions were conducted among the target population. In conclusion the results of the study showed that the occupational therapy business unit managers in the PHS of the FS perceive a gap between their current and desired performance management skill levels. This was found to be in accordance with studies worldwide as clinicians promoted to a managerial post would prefer to utilize gained qualifications and experiences as managers within their specialty field.
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Maswana, Gcobani. "Assessing the effect of Public Participation and development communications on service delivery: the case of the department of Social Development in the Eastern Cape (2004-2010)." Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1006979.

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Public Participation is a critical facet of development communication. The Republic of South Africa (RSA) Constitution 1996 promotes a set of values of good governance setting a framework for the public participation, and democratization of the public sector through instruments such as developmental communication in order to impact better service delivery. Public participation is an effective communication platform of a new democratic South Africa, as such, public participation forms part of the Constitution of the RSA Act (108 of 1996). To necessitate good governance, it is very imperative that the citizenry, being voters to take an active role in the affairs of governance. The credibility, legitimacy, acceptability, support for governance structures and sustainability of any government is dependable mostly on how citizens are participating in the affairs of government.The research topic being-assessing the effect of Public Participation and Development Communications on service delivery:the case of the department of Social Development in the Eastern Cape focused on Ingquza Municipality in O.R.Tambo District of the Eastern Cape.The public administration has positioned financial management and human resources as critical elements for effective and efficient system. The study has identified that the omission of public participation and development communication as a gap that need to be optimally utilized to avoid communication gap that leads to unnecessary service delivery protests. The study position communication as strategic and management function of each and every manager. The importance of Public Participation is that it could help to ensure that the citizens take ownership of processes as an important democratic principle.The imbizo’s as public participation tool and effective communication platform has been proven to be effective. The strengthening of development communication in the department to empower communities through development communication cadres and information dissemination is paramount important. Furthermore this will make sure that there is a continuous feedback on quality assurance programme in implementing political pronouncements that are made during imbizo’s.
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O'Connor, Christopher Joseph. "A review of the developmental vision and work of the City of Cape Town's Community Development Department (February 1997 to December 2000) and its successor the Department of Community Services (January 2001 to June 2003) which was aimed at transforming socially dysfunctional communities such as Manenberg." University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&amp.

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This study considered the work of the Department of Community Development in the City of Cape Town, through the manner in which it implemented its developmental vision, its institutional consequences and the obstacles to its realisation.
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Booi, Mlungisi Wellington. "Performance management of health professionals : an evaluation research study of health services in the subdistrict of Buffalo City in the Provincial Department of Health in the Eastern Cape." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1020017.

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Integrative Summary In 1997 the Minister of Public Service and Administration of South Africa, Zola Skweyiya, introduced the White Paper on Transforming Public Service Delivery(Department of Public Service and Administration(DPSA,1997: 1). It was premised on what was called Batho Pele (DPSA, 1997: 9), giving effect to Section 197 of the Constitution, Act 108 of 1996 as amended. A linkage to performance management can be found from the assertion made in the White Paper that in future the Batho Pele would form the basis of any assessment of the performance of individual staff and that would contribute to improving the delivery of service (DPSA, 1997:16). Another factor that contributed to the utilisation of a performance management system was the recommendation put forward by the Public Service Commission of South Africa( PSC,2004: 16),that called for public institutions to adopt a clear, comprehensive performance management and evaluation framework for the delivery of public service. That was expected to turn around the ailing public institutions whose record of serving the public with pride and dignity was on the decline. The research aim was to evaluate the effectiveness of the performance management system in creating and resolving role conflict with health professionals employed by the Buffalo City sub-district. The research goal was divided into three objectives, namely: evaluation of the effectiveness of the performance management system as a managerial tool for health managers to manage their subordinates including both professional and support staff, evaluation of the effectiveness of the performance system from the perspective of the health professional as a subordinate and to analyze the functioning and effectiveness of the system in creating and resolving role conflict between professional conduct and organisational requirements. The respondents noted that the implementation of the system was not matched with appointment at managerial level with officials having relevant managerial capacity. Further to that resources at the coal face of service delivery continued to deteriorate and became very scarce and there is no documented proof that has been found of an effort made to check the compatibility of the system to health professionals. The literature identified negative effects that have emanated from the implementation of the performance management system. The study was conducted by interviewing health professionals from the entry level to the management level within the Buffalo City sub-district from three mini hospitals or Health Care Centres. The respondents indicated that there are positives that have been achieved by the implementation of the system, such as the skills gap identification as well as specific targets contained in annual performance contracts. These targets help motivate health professional to focus on that particular direction of activities. Unfortunately it has been clearly documented that the performance management system has also contributed to the development of role conflict in a number of professionals. It has been documented that the system has not been crafted with a health professional in mind and, as such, appears to favour quantity rather than quality of health services as advocated by the codes of practice of different health professionals. There are a number of recommendations that were put forward by the respondents to try to salvage the system and in mitigation of the identified negative factors. For the improvement of the system, the Eastern Cape Provincial Department of Health has to firstly customise the annual contracts to contain only the fundamental information. Secondly need to improve the transparency pertaining to financial pressures facing the Health Department. Thirdly the provision of essential enablers, need to be prioritised. Fourthly there is a need to upgrade the system to incorporate 360 degree feedback. Further research recommendations include a bigger sample incorporating different research methods and to also incorporate searches for measures that can be implemented to improve the system to be more relevant to health professionals. This document is organised and presented in three sections. The first section is the evaluation report with a review of literature, research methodology, findings, discussion and conclusion. The second section is where an indepth literature review is located and the last section details the research methodology.
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Davids, Shahied. "The identification of operations strategies based on business principles that will enhance the public sector's ability to retain its client departments." Thesis, Port Elizabeth Technikon, 2001. http://hdl.handle.net/10948/d1006192.

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The research problem addressed in this study was to identify operational strategies that will enhance the ability of National Public Works Department (NPWD) of the Eastern Cape to retain its Client Departments. Privatisation has lead to performance management becoming essential to satisfy the client departments needs and requirements. In order to identify operational strategies which will enhance NPWD’s operation’s performance, questionnaires with relevant operation questions were used as well as a brain-writing session. The findings of the literature survey clearly highlight the specific areas where attention is required for improvements.
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Feni, Dumisani Wiseman. "Assessment of the impact of intergovernmental relations (IGR) on service delivery in the Department of Cooperative Governance and Traditional Affairs (COGTA) in the Eastern Cape province (1994-2009)." Thesis, University of Fort Hare, 2010. http://hdl.handle.net/10353/529.

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The Constitution Act, 108 of 1996 declares that: 'in the Republic, government is constituted as national, provincial and local spheres of government that are distinctive, interdependent and interrelated". Section 41(1)of the above Constitution further states that there shall be cooperation, mutual trust and good faith between these three spheres. They should inform and consult one another on matters of common interest, co-ordinate their legislation, and adhere to agreed procedures. In addition, it is expected that acts of Parliament should establish structures and institutions to promote and facilitate intergovernmental relations, and provide mechanism and procedures to facilitate settlement of intergovernmental disputes. In view of the above, it is evident that co-operative government can be regarded as one of the cornerstones of the new constitutional dispensation in South Africa and intergovernmental relations can be regarded as practical instrument for ensuring co-operative government in the delivery of services by the three spheres of government. The study therefore seeks to assess the impact of intergovernmental relations on service delivery in the Department of Cooperative Governance and Traditional Affairs in Eastern Cape Province from the year 1994-2009. It also attempts to show the importance of intergovernmental relations to service delivery especially in integrated development planning, co-operation and co-operation and co-ordination of policies and plans. "The assessment of the impact of intergovernmental relations on service delivey in the Department of Co-operative Governance and Traditional Affairs in the Eastern Cape Province (1994-2009)".
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Mangwanya, Maonei Gladys. "An assessment of the budgeting system in the Eastern Cape Department of Health to ensure effective and efficient health care service delivery." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2061.

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The National Department of Health is the executive department of the South African government which is assigned to the national health issues of the country. This research was however aimed specifically on the budgeting process within the Eastern Cape Provincial Department of Health. This was provisioned by assessing the significance of the budgeting system and its correlation to efficient and effective healthcare service delivery. The aim of the research was to highlight on how policies have an effect on the budgeting system at the provincial level, considering the provincial health department is responsible for the provision of publicly funded health services. This research assessed the budgeting system in the Eastern Cape Department of Health in an attempt to propagate effective and efficient health service delivery for the general citizenry. This was a qualitative study design which harnessed the merits of secondary data as the main code of the research design which enabled the comprehension of the budgeting system in the Eastern Cape Department of Health. Data was analysed using thematic analysis to examine the distinctive themes and sub-themes identified from within the reviewed literature. The Eastern Cape Province is succumbing to insufficient funding at provincial level and this has a clear-cut reflection on the administration of services within respective departments, particularly the Health Department. This is despite the fact that the Public Finance Management Act, 1999 promotes the objectives of good financial management aimed at maximizing service delivery through the effective use of the limited resources. Resultantly it was fundamental to comprehend on the issues underpinning the scope of budget reporting as well as budget accountability and the effect it has on service delivery in the Eastern Cape Department of Health. Recommendations were thus given based on the discussed and derived themes to ensure that there is an appropriate budgeting system to ensure efficient and effective provision of health care services in the Eastern Cape Department of Health.
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Bannister, Tarryn. "The right to have access to health care services for survivors of gender-based violence." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/71802.

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Thesis (LLM)--Stellenbosch University, 2012.
Includes bibliography
ENGLISH ABSTRACT: In South Africa gender-based violence (hereafter “GBV”) has reached extreme levels. This violent manifestation of gender inequality is compounded by the fact that women are disproportionately affected by poverty, the HIV/AIDS epidemic and inadequate health care services. This is in spite of South Africa’s progressive constitutional and legislative framework which appears highly conducive to combating gender inequality and GBV. For example, the Constitution protects the right to equality (section 9), human dignity (section 10), life (section 11), freedom and security of the person (section 12) and the right to have access to health care services, including reproductive health (section 27(1)(a)). Extensive legislation has also been enacted for the protection of women. For example, the preamble to the Domestic Violence Act 116 of 1998 (hereafter “DVA”) recognises domestic violence as a serious social evil. While the DVA is notably silent as to the role of the health care sector, the DVA is progressive in that it contains a broad definition of domestic violence, and recognises a wide range of relationships. The Criminal Law (Sexual Offences and Related Matters) Amendment Act 32 of 2007 also seeks to afford complainants of sexual offences “the maximum and least traumatising protection that the law can provide”. In addition to this, South Africa has international law obligations to address GBV and gender inequality. For example, under the Convention on the Elimination of All Forms of Discrimination against Women (1979), States are obliged to address private acts of violence and to remove discrimination against women in all fields, including health. However, despite this progressive framework of rights, some interpretations of these integral rights have been unduly formalistic, in addition to being disengaged from the lived reality of many women. There is also a substantial gap between policy and practice, with the implementation of existing legislation a continuing problem. It is therefore imperative that we analyse the right to have access to health care services through a gender lens so as to transcend a purely legalistic perspective and to interrogate gendered social processes and power relations. This thesis analyses how existing law and policy can be transformed so as to be more responsive to these lived realities and needs of survivors of GBV.
AFRIKAANSE OPSOMMING: Geslagsgebaseerde geweld (hierna ‘GGG’) in Suid-Afrika het uiterste vlakke bereik. Hierdie gewelddadige manifestasie van geslagsongelykheid word vererger deur die feit dat vroue buite verhouding erg deur armoede, die MIV/vigs-epidemie en ontoereikende gesondheidsorgdienste geraak word. Dit is ondanks Suid-Afrika se vooruitstrewende grondwetlike en wetsraamwerk wat op die oog af hoogs bevorderlik vir die bestryding van geslagsongelykheid en GGG voorkom. Die Grondwet verskans, byvoorbeeld, die reg op gelykheid (artikel 9), menswaardigheid (artikel 10), lewe (artikel 11), vryheid en sekerheid van die persoon (artikel 12) en toegang tot gesondheidsorgdienste, met inbegrip van reproduktiewe gesondheidsorg (artikel 27(1)(a)). Omvattende wetgewing oor vrouebeskerming is ook reeds uitgevaardig. Die aanhef tot die Wet op Gesinsgeweld 116 van 1998 (hierna die ‘WGG’) identifiseer, byvoorbeeld, huishoudelike geweld as ’n ernstige maatskaplike euwel. Hoewel die WGG swyg oor die rol van die gesondheidsorgsektor, is dit nietemin vooruitstrewend aangesien dit ’n uitgebreide omskrywing van huishoudelike geweld bevat en ’n wye verskeidenheid verhoudings erken. Die Wysigingswet op die Strafreg (Seksuele Misdrywe en Verwante Aangeleenthede) 32 van 2007 is ook daarop afgestem om klaagsters van seksuele oortredings “die omvattendste en mins traumatiese beskerming te gee wat die wet kan bied”. Daarbenewens verkeer Suid-Afrika onder internasionale regsverpligtinge om GGG en geslagsongelykheid aan te spreek. Ingevolge die Konvensie vir die Uitwissing van Alle Vorme van Diskriminasie teen Vroue (1979), byvoorbeeld, is state verplig om privaat geweldsdade teen te staan en diskriminasie teen vroue op alle gebiede te verwyder, insluitend gesondheid. Nietemin, benewens hierdie vooruitstrewende menseregteraamwerk is sommige interpretasies van hierdie onafskeidbare regte nie net oormatig formalisties nie, maar ook verwyderd van die daaglikse realiteit van baie vroue. Daar is ook ʼn wesenlike gaping tussen beleidsmaatreëls en die praktyk, terwyl die uitvoering van bestaande wetgewing ʼn voortgesette probleem verteenwoordig. Dit is dus gebiedend om die reg op toegang tot gesondheidsorgdienste deur ʼn geslagslens te analiseer om sodoende ʼn bloot regsgedrewe perspektief te bo te gaan en om maatskaplike prosesse en magsverhoudinge in oënskou te neem. Hierdie tesis analiseer hoe bestaande wetsraamwerke en beleidsmaatreëls getransformeer kan word om beter te reageer op die realiteite en behoeftes van oorlewendes van GGG.
Stellenbosch University Hope Project
Bradlow Foundation
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Gwanzura, Owen. "An exploration of ethical conduct in the South African public sector: a case of the Eastern Cape Department of Education." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1007121.

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The Eastern Cape Department of Education has become like a problem child in the Republic of South Africa. It is a cause for concern to both the provincial and national government. This is a department where service delivery is problematic. Schools are not built or renovated and children are taught in dilapidated structures or sometimes under trees. Hardly a week passes without the department making the headlines in the media for the wrong reasons. It is widely accepted that the department is dysfunctional and education is in a crisis. The department has emerged as the number one culprit of engaging in corrupt activities in the province. Public officials in the department have been identified as being at the helm of these corrupt activities. In the 200/10 financial year, the Auditor General issued a disclaimer to the department and highlighted a lack of direction, accountability and a total breakdown of internal control systems and supply chain management within the department. Numerous fraud risk indicators were identified during the audit and underlined by findings that are indicative of fraud and corruption within the department. This unfortunate state of affairs is contrary to the requirements of section 195(1) of the Constitution of the Republic of South Africa which provides for the democratic values and principles governing public administration including inter alia, that: A high standard of professional ethics must be promoted and maintained. Efficient, economic and effective use of resources must be promoted. Public administration must be accountable. This raises several questions about the ethical fitness of public officials in the department as the custodians of the public resources and trust. Though several reasons abound for this unfavourable state of affairs in the department, the researcher has singled out unethical conduct by public officials in the department and its impact on service delivery. The approach followed in this research was to analyse the 2009/10 Department of Education Annual Report and the 2009/10 Auditor General’s Report to the Eastern Cape Department of Education. The analysis confirmed the existence and occurrence of multiple cases of unethical conduct in the department. At the end scientific recommendations are proposed to alleviate this ill.
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40

Mthombeni, Tsandzeka Kenneth. "Grievance handling in the Department of Correctional Services (DSC) : a critical evaluation." Thesis, 2014. http://hdl.handle.net/10210/8952.

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M.Phil. (Labour Law & Employment Relations)
The Department of Correctional Services (DCS) is a security-oriented institution and one of its constitutional mandates is to keep offenders in safe and humane conditions until they are lawfully released. Employment relations are fraught with inevitable conflict because where there is more than one human being it follows that it (conflict) will surface. Hence, conflict leads to grievances. This study was intended to achieve the following objectives: - to conduct a literature investigation on grievance handling procedures in the DCS -to conduct an empirical investigation into employees' perceptions of grievance handling procedures in the DCS -to formulate recommendations for guidelines for the use of management III improving grievance handling procedures in the DCS According to the DCS's annual report of 200412005, more than half of the grievances lodged (54.98%) during that time were not resolved. This should be cause for concern for any organisation, especially one like the DCS where each and every employee needs to be at his/her best in terms of commitment and the employer should in turn have the leverage of trusting them (employees) all. Through the research questionnaire, this study gave employees an opportunity to interact with the researcher with a view to providing some guidelines for improving grievance handling in the DCS. Similarly, the study provided the researcher with an opportunity to find out from the respondents what, in their view, needs to be done to improve grievance handling in the DCS…
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41

Webb, Werner Nicholaas. "The public service anti-corruption strategy : a case study for the Department of Correctional Services." Thesis, 2010. http://hdl.handle.net/10500/4241.

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The South African Government in 2002 accepted the Public Service Anti-Corruption Strategy (PSACS) with the objective to reduce the manifestation of malfeasance in the public service. The PSACS identified various goals and objectives to be achieved at both the systemic and departmental levels. At the departmental level, the PSACS set out to increase the institutional capacity of departmental institutions, and encourage the management of risk and of discipline in the public service. Departments are required to establish the necessary capacity to formulate fraud prevention and anti-corruption policies, receive and manage allegations of corruption, and investigate allegations of corruption and detected risks at a preliminary level. To manage ethics departments should inter alia identify early signs of a lack of discipline, improve the accountability and capacity of managers to manage discipline, and encourage managers to act against transgressions. However, various authors have been critical of the formulation of policies and the establishment of structures as a policy response to public service corruption. In their view, such an approach often leads to a reduction in the efficiency and effectiveness of public programmes, and even creates opportunities for corruption. In response to such deficiencies, some argue that a compliance-based approach to public service malfeasance should be supplemented by a value-based approach with an emphasis on the development of internal selfcontrol of individuals, the promotion of trust among employees, and the promotion of a culture of responsibility. In this context, this researcher proposes that the promotion of an ethical culture could enhance the implementation of the PSACS. In this dissertation, this researcher set out to evaluate, among others, the ethical culture of the Department of Correctional Services (DCS). It was decided that a survey would be the most appropriate data collection method. A questionnaire was administered and the data was captured, analysed and interpreted. Various statistical tests were performed and the findings suggest inter alia that the promotion of an ethical culture coincides with lower levels of observed malfeasance. Consequently, when greater clarity of operational and ethics policies is obtained, an increase occurs in both the severity and frequency of penalties for malfeasance, and officials gain greater access to resources and time to execute their responsibilities, the level of observed malfeasance is likely to be reduced. The promotion of an ethical culture could significantly enhance the implementation of the PSACS.
Public Administration
D. Litt. et Phil. (Public Administration)
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42

Ndou, Edzisani Daniel. "Performance management development system in Limpopo Region of the Correctional Services Department." Diss., 2013. http://hdl.handle.net/10500/13099.

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The study focuses on an overview of the performance management and the development system in the Department of Correctional Services with special focus on Limpopo province, Mpumalanga province and Northwest province (which is referred to as Limpopo region in this research). The main research question was "what does the current performance management development system in the Department of Correctional Services in the Limpopo region look like?" The relevant literature was consulted and in order to gain a clear view and understanding of performance management in general. The overview focuses on the general concept of performance management so as to understand it, its origin, purpose, benefits, advantages and disadvantages. The second part focuses on the performance management system in the general Public Service. This was done in order to establish whether there is any alignment between general performance management and what is being implemented in the Public Service. It was established that there is no difference between the general concept of performance management and what is being implemented in the Public Service in general. The main focus is on the policy used in the Public Service. The last part deals with the research question and focuses on the Department of Correctional Services in particular in the previously demarcated region. The Performance Management and Development System Policy was used to determine if there is any alignment between the general performance management, performance management in the Public Service and what is being implemented in the Department of Correctional Services. The findings show that there is no difference between the Performance Management and Development System being applied in the different areas. Several minor challenges were picked up, based on the findings of the internal audit on performance management, and relevant recommendations are provided. In general, based on the findings and percentage of compliance, the research shows that the Performance Management and Development System is being effectively implemented in the Limpopo region of the Department of Correctional Services.
Public Administration & Management
M. Tech. (Public Administration and Management)
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43

Ngubane, Amon Thuthukani. "Exploring innovation in the department of correctional services : a complex adaptive systems approach." Thesis, 2011. http://hdl.handle.net/10413/9648.

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This study used a complex adaptive systems approach to explore innovations geared towards the rehabilitation of offenders in the Department of Correctional Services. It examined how innovations came about in view of the complex adaptive nature of the department, which is defined as a complex system with agents having various schema and mental models. It used complex adaptive systems approach as a lens through which to view the emergence of correctional innovations. This was achieved through a multi-methodical qualitative research approach to data collection, using interviews and documentary data to unpack public sector innovation, with the Correctional Services‟ Service Delivery Improvement directorate as a unit of analysis. This study further explored the compatibility of the five bedrock principles of a complex adaptive system and how such principles have shaped the emergence of innovations in a public sector organization where all innovative efforts are geared towards the improvement of service delivery as opposed to profit-making for competitive advantage, as is often the case with the profit-making sectors. In view of the dynamic and nonlinearity nature of organizational systems, the use of a complex adaptive systems perspective provided this study with a pivotal tool to analyse innovation as an emergent property of a complex adaptive system rather than as a carefully planned organizational element emanating from either strategic planning or research and development initiatives of an organization. This is further strengthened by the lack of employment of complexity science in public sector organizations like Correctional Services in particular. The study sought to achieve ground-breaking work in using complex adaptive systems perspective in innovation within the Department of Correctional Services, a terrain that has not been ventured into before. It was seen to be of crucial significance to explore innovation using complex adaptive systems and to adopt a paradigm that was initially designed for the natural sciences, and has been adopted by profit-making organizations and cascaded to the non-profit making sector as represented by the Department Correctional Services.
Thesis (M.Com.)-University of KwaZulu-Natal, Westville, 2011.
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44

Makgoba, Matsemela Johannes. "The application of affirmative action policies in the South African Correctional Services Department." Diss., 2001. http://hdl.handle.net/10500/17303.

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attitudes amongst the members of different races towards the implementation of affirmative action in the Correctional Services Department of South Africa. A literature study on affirmative action was completed and thereafter a questionnaire was developed. An emperical study was done by questionnaire on the determination of perceptions and attitudes of members of the South African Correctional Services Department towards the application of Affirmative Action policies. serious problems if not correctly managed. It was established that the success in any affirmative action strategy rests on the understanding and acceptance of cultural diversity as manifested in perceptions and attitudes. Management information systems needs to be effective and efficient at all times. Changing perceptions and attitudes increased passion and job satisfaction. Recommendations are made for further research on aspects highlighted by the findings.
Penology
M.A. (Penology)
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45

Matetoa, Julia Mathuetsi. "The professional role of the correctional officer in the rehabilitation of offenders." Thesis, 2012. http://hdl.handle.net/10500/10343.

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Corrections has always been conventionally known as an occupational discipline and not a profession. The organization of corrections has been spoken of as a penitentiary, bearing in mind that the models of the buildings were meant for punishment; with correctional officers recognized as guards. The role of the guards was that of the keeper of the keys and their duty was mainly custodial in nature. The occupation was mainly attractive to white males with a record of unemployment and not much education. The occupation was stable, and did not require for any extra skill. Certain researchers believe that the selection methods for prison warders were extremely relaxed with a small amount of empirical validity. There was also thinking that a correctional officer needed a 20/20 vision and an IQ of an imbecile. Conversely, it has been perceived that a correctional officer can be the most significant individual in the offender’s life, having an influence in refining or declining the success of the different treatment programs that an offender undergoes (Josi & Sechrest, 1998, p. 3). Corrections is a human service occupation. Therefore, human service workers need to have knowledge of human behaviour and be able to assess their perspectives on any behaviour wisely and thus formulate reliable estimations. This will give them the opportunity to enjoy suitable decision making powers and formulate a trend on professional behaviour. Their knowledge of human behaviour will also strengthen the capability to foresee behaviour and give special knowledge to prevent any hesitancy(Williamson, 1990, p. 43). The role of the correctional officers (security staff) has intensely changed over the past few decades.The correctional officer is in today's corrections, expected to balance security and still be responsible for changing the behaviour of offenders constructively (Josi & Sechrest, 1998, p. 11). In order to have a comprehensive understanding of the distinctive and contradictory role of the correctional officer, it is very important to appreciate the changes that have transpired in penal philosophy all through the centuries. Throughout the research, the researcher will make an effort to capture the heritage of corrections and the evolving systems of punishment of Europe, the United States of America and South Africa and look at the applications of the rehabilitation concept and how the Correctional Officer has been utilised as a skilled and knowledgeable professional in the whole process. The aim of the research being to determine the effect that correctional and professional officers have on rehabilitation of offenders and determine the process by which the Correctional environment can be transformed to a true profession of highest integrity and competence. Objectives for the study will be: • To analyse the history and development of Corrections internationally and its philosophical background • To examine the impact of the history of rehabilitation in the South African Corrections system, from the development of the first prisons in 1652 to the demilitarisation of prisons system in the 1990s, right through to the actualisation of the South African White Paper on Corrections, 2005 • To critically examine the professional status of the Corrections occupation against other existing professions. The issues on education, training, credentialing, autonomy, code of ethics and special expertise are some of the aspects that will be looked at as the primary criterion for professions • To explain the conception of rehabilitation and its development and application both internationally and nationally • To critically look at the importance of Corrections system while highlighting the mandated role of the Correctional officer and the duality of the role of balancing security and rehabilitation. The study will contribute on the basis of knowledge in particular regard to Education and Training of Correctional Officers. A model will be developed for South African Correctional Services Systems and predominant focus will be on the performance and education and training of Correctional Officers in South Africa.
Penology
D. Litt. et Phil. (Penology)
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46

Van, der Westhuizen Barend Marthinus. "Die invloed van korrektiewe dissipline op die rehabilitasie van oortreders." Diss., 1999. http://hdl.handle.net/10500/16289.

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Summaries in English and Afrikaans
This research project was undertaken to establish what influence the lack of discipline amongst prisoners and members of Correctional Services has on the rehabilitation of offenders. A complete literature study was done to investigate the current lack of discipline amongst prisoners and members. Discipline is also brought into relationship with community based sentences such as Correctional Supervision as well as the involvement of the community in the release of prisoners. Positive rehabilitation can lead to crime prevention but the Department of Correctional Services and the community will have to take hands to reach this common goal. This subject needs further research in order to make recommendations to promote rehabilitation of off enders and to uplift the standard of discipline within the Department of Correctional Services.
Hierdie ondersoek is onderneem om die invloed van gevangenes en personeeldissipline binne die Departement Korrektiewe Dienste in verband te bring met die invloed wat dit het op die rehabilitasie van oortreders. 'n Volledige literatuurstudie is gedoen om die huidige tendens van swak dissipline onder gevangenes sowel as lede te ondersoek. Die dissipline word ook in verband gebring met gemeenskapgebaseerde vonnisse soos byvoorbeeld Korrektiewe toesig sowel as die betrokkenheid van die gemeenskap by die vrylating van oortreders. Positiewe rehabilitasie kan lei tot misdaadvoorkoming, maar dan sal die Departement Korrektiewe Dienste en die gemeenskap moet hande vat om hierdie gemeenskaplike doel te bereik. Verdere navorsing in die verband word beoog om sodoende werkbare aanbevelings te kan doen ten opsigte van beter dissipline onder gevangenes en personeel van die Departement Korrektiewe Dienste.
Penology
M.A. (Penology)
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47

Masina, Joseph. "The transformation of South African Correctional Centres of Excellence through equitable unit management." Diss., 2019. http://hdl.handle.net/10500/27034.

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The purpose of this study was to evaluate the implementation of the Unit Management into the South African Correctional Centres of Excellence. The focal point is based on the case management, multi-disciplinary approach, monitoring, and human rights of offenders. Unit Management was adopted into South African correctional system in 1995 under the leadership of the former Minister of Correctional Services Dr Sipho Mzimela. Unit Management was firstly practiced at Goodwood Correctional Centre of Excellence in the Western Cape. The concept of Unit Management was viewed as a strategic change by the Department in ensuring the core business of the Department and the rehabilitation of offenders. In an effort to examine the application of Unit Management into the Correctional Centres of Excellence and how Unit Management influences the rehabilitation of sentenced offenders, a study was conducted to acquire knowledge and perspective from the available literature. In ensuring good and proper work, the researcher employed a qualitative methodology. The researcher collected data by means of structured questionnaires. Data were analysed using SPSS system for statistical reasons. Frequency tables were used to simplify the analysis per section and category. The findings from this study revealed that there is no monitoring of Unit Management taking place into the Correctional Centres of Excellence from management, there is no management involvement. It also revealed that the human rights of offenders are not respected during the implementation of Unit Management. The findings revealed that multi-disciplinary approach is dysfunctional owing to lack of professional staff. The findings also indicate that efforts to implement Unit Management into the Correctional Centres of Excellence are a failure owing to the abovementioned factors.
Corrections Management
M.A. (Penology)
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48

Jonker, Dina Carolina. "The role of the department of correctional services in the rehabilitation of child molesters." Diss., 2011. http://hdl.handle.net/10500/5696.

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This report is the result of a literature study and questionnaire which gave insight on the role of Department of Correctional Services in the rehabilitation of child molesters. Correctional Services has adopted a new approach, where offenders need to change their negative behavior and be rehabilitated. Corrections have a societal responsibility towards the community to guide the offender on his rehabilitation path. This study was conducted to give a better understanding of rehabilitation to child molesters. It seems that child molesters will re-offend if they are not included in a thorough treatment programme. The purpose of this research is to determine if the Department of Correctional Services delivers on its legal and social responsibility towards the rehabilitation of child molesters. It is evaluated against international benchmarks. In this study the researcher gathered information on the profile of a child molester, the programmes currently available in Correctional Services, and also the involvement of the community in this process. Corrections cannot work alone, and needs the help of the community and leaders in the community to assist it in this process. Correctional Services faces many challenges in order to succeed in the rehabilitation of offenders. Currently there is a shortage of social workers and psychologists in the Department of Correctional Services, and the Department cannot, therefore, fully succeed in its rehabilitative role. Another aspect is that treatment is voluntary, and offenders can decide if they want to become involved or not. Only if the judge decides that the offender must be included in therapy, can he be forced to do so.
Penology
M.A. (Penology)
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49

Phooko, Maile Jonathan. "Analysis of creation of an enabling environment within the public sector to improve service delivery through project management : the case of the Department of Correctional Services in the Rooigrond Area Commissioner / Maile Jonathan Phooko." Thesis, 2006. http://hdl.handle.net/10394/11495.

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The study set out to investigate the infusion of Project Management into public service in order to improve service delivery, and to look at the advantage of using Project Management as a management tool. Enabling legislations were referred to, and brief background was made. The advantage of applying Project Management by the North West Provincial Government was highlighted through a reference of a case study of the province as opposed to the service rendered by DCS in the province. The study used a questionnaire to collect data, 50 employees were surveyed through questionnaires over a period of two weeks. Four areas were covered, that is, the Area commissioner's office, Rooigrond Prison, Mafikeng Prison and Mafikeng Community Corrections. The results revealed that most employees were not competent with Project Management, only few have an idea of what Project Management is. The response from participants exceeded expectations, because all questionnaires were received without any problems. The researcher recommends that Rooigrond Area Commissioner must apply Project Management in its structure to render services, and to offer training to the members in order to empower them.
(MBA) North-West University, Mafikeng Campus, 2006
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50

Ntimba, David Isaac. "Perceived causes of workplace conflict at Zonderwater Management Area." 2015. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001533.

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M. Tech. Labour Relations Management
The Department of Correctional Services (DCS) is responsible for the rehabilitation, through skills-training and development, of all offenders incarcerated for different kinds of crimes/offences committed in South Africa. The DCS assumes responsibility for safeguarding society against convicted criminals.. It was reported that DCS experienced a dramatic increase in workplace conflict in the period 2008/2009 - 2012/2013, and the situation has not changed ever since. Workplace conflict, especially dysfunctional conflict, creates unstable labour relations and related risks in the DCS, and should therefore be combated without any further delay. The researcher is under the presumption that many forms of dysfunctional workplace conflict in the Department of Correctional Services, arise because managers, trade union representatives and employees have different perceptions of how employment relations practices and behavioural norms should be applied in the workplace. The primary objective of this study was to investigate employee perceptions on the causes of destructive conflict in the workplace of the Department of Correctional Services, and for that purpose, Zonderwater Management Area was purposefully sampled for the research.
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