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Dissertations / Theses on the topic 'South African Weather Service'

Author: Grafiati

Published: 4 June 2021

Last updated: 5 February 2022

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1

Moatshe, Peggy Seanokeng. "Verification of South African Weather Service operational seasonal forecasts." Pretoria: [S.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-08112009-131703.

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Moatshe, Peggy Seanokeng. "Verification of South African Weather Service operational seasonal forecasts." Diss., University of Pretoria, 2008. http://hdl.handle.net/2263/27145.

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The South African Weather Service rainfall seasonal forecasts are verified for the period of January-February-March to October-November-December 1998-2004. These forecasts are compiled using different models from different institutions. Probability seasonal forecasts can be evaluated using different skill measures, but in this study the Ranked Probability Skill Score (RPSS), Reliability Diagram (RD) and Relative Operating Characteristics (ROC) are used. The RPSS is presented in the form of maps whereas the RD and ROC are analyses are presented in the form of graphs. The aim of the study is to

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3

Esterhuyse, Daniel Johannes. "Establishment of the South African baseline surface radiation network station at De Aar." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-01182005-115035.

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4

Nel, Werner. "On the climate of the Drakensberg rainfall and surface-temperature attributes, and associated geomorphic effects /." Thesis, Pretoria : [S.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-01252008-164156/.

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5

Dreyer, Andries. "Weather derivatives in the South African agriculture sector." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/53219.

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Thesis (MBA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: This study reviews the development and current status of the weather derivative market in the world. As technology has improved, man's potential to model the unpredictable has come to the fore. Changes in the macro economic environment have prompted business to diversify. Deregulation in the American energy market and the advent of weather phenomenon like EI Nino and La Nina enticed large business to hedge their risk exposure in a different way than traditional diversification. Risk for the agriculture sector can be divi

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Keuthen, Jens Christian. "The South African Prosecution Service: Linchpin of the South African Criminal Justice System." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/4447.

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The prosecution service is a key role player in the criminal justice system. Its effectiveness and efficiency directly reflect on the performance and service of the whole criminal justice system. The South African prosecution service in its current shape is relatively young. Constitutional and legislative provisions supplemented by various policy papers have established a framework that in principle allows for an effective and efficient function of the prosecution service in the South African criminal justice system. However, the actual performance of the prosecution service is insufficient, a

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7

White, Sarah April. "The influence of the Agulhas Current on two South African extreme weather events." Master's thesis, University of Cape Town, 2000. http://hdl.handle.net/11427/19150.

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Includes bibliographical references.<br>Surface station, satellite and NCEP re-analysis data are used to examine the evolution of two severe storms that occurred over the eastern coastal regions during South Africa's summer season 1998/99. The storms in November and December were both accompanied by heavy rainfall in two widely separated locations. The storm in December proved to be more severe as it resulted in flooding while tornadoes were reported in the Umtata and Hogsback regions of the Eastern Cape. Both storms appeared to result from interaction between a continental heat low, advection

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8

Zethu, Nolitha Happiness Thando. "Investigating retention in the South African Police Service." Master's thesis, Faculty of Commerce, 2019. http://hdl.handle.net/11427/31333.

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Background In order for the South African Police Service to fulfil its mandate of creating a safe and secure environment, various human, financial, and technological resources are required. Hence, the availability of adequately trained human resources is considered critical in ensuring that the South African Police Service is able to fulfil its roles and responsibilities. Without the efforts, knowledge, capabilities, and committed behaviour of its police officers, the organisation would not be able to achieve its objectives and deliver on its mandated duties. However, recent data published b

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9

Brettenny, Warren James. "Efficiency evaluation of South African water service provision." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/14741.

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In recent years South Africa has experienced numerous service delivery protests. These protests are a result of the lack of delivery of basic services such as water and sanitation (amongst others). To address this, local governments have taken part in benchmarking initiatives (National Benchmarking Initiative, Municipal Benchmarking Initiative) and regulation programmes (BlueDrop,GreenDrop) in an effort to improve the quality of potable water and sanitation services. The latter of these focuses on the quality of the water services delivered and neither focus on the efficiency with which this d

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10

Holemans, Amelia Nadine. "Applying a credit default swap valuation approach to price South African weather derivatives / Amelia Nadine Holemans." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4456.

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Most farmers in South Africa use standard insurance to protect their crops against natural disasters such as hail or strong winds. However, no South African insurance contracts exist to compensate for too much or too little rain (although floods are covered), or which will pay out if temperatures were too high or too low for a certain period of time for the relevant crop. Weather derivatives - which farmers may employ to ensure crops against adverse temperatures - do exist, but these are mostly available in foreign markets in the form of Heating Degree Days contracts and Cooling Degree Day con

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11

Gqada, Dumisani. "The South African Police Service organisational culture : the impact on service delivery." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50190.

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Thesis (MPA)--University of Stellenbosch, 2004.<br>ENGLISH ABSTRACT: This research study explores the impact of organisational culture with specific reference to the South African Police Service (SAPS) culture on service delivery. The two interrelated concepts "organisational culture and service delivery are discussed broadly in terms of their challenges for the contemporary policing function which put emphasis on the provision of police service and accounatbility to the broader community. The premise of the study is based on literature research evidence that organisational culture is an

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12

Marx-Pienaar, Nadene J. M. M. "Customer service as an indication of service quality in South African supermarkets." Diss., University of Pretoria, 2005. http://hdl.handle.net/2263/23087.

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Today’s consumers demand much more than quality products – they also value the service that is provided in the retail environment highly (Arnold, 2003:78; Samson&Little, 1993:390) From retailers’ perspective, customer service may have become the only way to differentiate them from competitors because the products that they offer often differ insignificantly from one store to another. Excellent customer service therefore may be the only opportunity to attract and to attain customers to the extent that it results in store loyalty. Unfortunately limited research could be found on customer service

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13

Schoeman, Daléne Anna Magdalena. "Reconceptualising learner support in the South African Police Service." Thesis, University of Pretoria, 2015. http://hdl.handle.net/2263/52965.

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The democratisation of education in South Africa reflects a worldwide phenomenon. Coupled with democratisation is the demand for institutional accountability with regard to learner success and support. Regulating authorities such as the Departments of Education and Higher Education, therefore expect training institutions to establish and maintain student support services to assist learners in the successful completion of their studies. As a recognised and accredited education and training service provider, the South African Police Service is therefore required not only to train its empl

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14

Jacoby, Kevin Terence. "The growing South African municipal water service delivery problem." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1016270.

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The sustainability of South Africa municipal water services provision is being challenged by the desire of government to extend high quality services from a relatively small portion of the population to the whole. Evidence of failures in delivery are mounting and many reasons for this have been identified, including a lack of political will at local government levels, low budget priority, insufficient capital, lack of capacity and skill and flawed tariff and accounting structures. This study generates new perspectives by surveying selected but representative, South African municipalities in th

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15

Zubane, P. "Alternative service delivery models for the South African public service for the year 2020." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17467.

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Thesis (MPhil)--Stellenbosch University, 2011.<br>ENGLISH ABSTRACT: The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s demand for better services have led the South African government to reconsider the manner in which services are being rendered. A futures methodology tool that was employed in understanding the environment in which services are del

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16

Crous, Mareli. "Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa." Diss., University of Pretoria, 2002. http://hdl.handle.net/2263/23785.

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17

Mohlamonyane, Letsebe Hendrik. "Sport as cultural capital in the South African Police Service." Thesis, University of Pretoria, 2016. http://hdl.handle.net/2263/60393.

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This study has been undertaken to analyse the potential of sport as cultural capital in the South African Police Service. There is a need to determine the role of sport in the SAPS and its realisation as a cultural capital and to also find out why the SAPS does not fully realise sport as Cultural Capital. The study offers an understanding of aspects of law enforcement agency sport, cultural and social capital, social cohesion, the social role of sport, sport governance, political power and struggle and sport policy in the SAPS. A review of relevant literature dealing with sport in the law enf

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18

Moumakoe, Keneiloe Ziphora. "Restraint-of-trade payments in South African financial service companies." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22804.

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Orientation: The topic of restraint of trade has attracted attention, with significant renewed interest in light of the role it is said to play in contributing to the executive‟s career moves and the protection it offers companies. At the heart of the issue is the perceived unfairness of the contract between the employee signing the contract and the company restraining the employee.Research purpose: The purpose of this study was to describe aspects the restraint of trade within the South African financial services industry.Motivation for the study: The motivation for the study was the developm

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19

Fritz, Carika. "An appraisal of selected tax-enforcement powers of the South African revenue service in the South African constitutional context." Thesis, University of Pretoria, 2017. http://hdl.handle.net/2263/62233.

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There is tension between the South African Revenue Service’s duty to collect taxes on the one hand, and its duty to respect taxpayers’ rights on the other. An environment where there is clearly respect for the rights of the taxpayer may indeed result in increased voluntary compliance. This thesis constitutes a comparative appraisal of whether the following enforcement powers of the South African Revenue Service (“SARS”) in the South African constitutional context, namely (i) SARS’ power to conduct searches and seizures in order to verify compliance and investigate the commission of offences

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20

Taylor, Nicola. "Unfair discrimination and affirmative action in the South African Police Service." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/8693.

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Affirmative action is the purposeful, planned placement and development of competent or potentially competent persons in or to positions from which they were debarred in the past. Affirmative action is an attempt to redress past population, on a local and national level. One of the requirements of affirmative action in South Africa is that it must target persons who have been discriminted by unfair discrimination in the past. the Emplyment Equity Act was brought into the South African government to bring equality to all. Unfair discrimination is a branch of affirmative action in which individu

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Xulu, Mbali. "A critical analysis of the taxation of cross-border service fees in South Africa: Motivation for the reinstatement of the withholding tax on service fees." Master's thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29672.

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South Africa has seen a growth in cross-border services in the last decade. This comes as no surprise since, as early as 2010, the global service sector accounted for approximately 70% of the world’s Gross Domestic Product. Given the magnitude of the service sector, it is imperative that South Africa implements laws that seek to tax service fees in an efficient, effective and equitable manner. South Africa’s Minister of Finance and the Davis Tax Committee are amongst the key government stakeholders who have expressed concern regarding the threat that South Africa faces to the erosion of its ta

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22

Young, Marna. "Exploring the meaning of trauma in the South African Police Service." Thesis, Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-09102007-123001.

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23

Mello, DM, and K. Phago. "Affirming women in managerial positions in the South African public service." Unisa Press, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001418.

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Abstract Democracyrequires allmembers of the public to be afforded equal opportunities. South Africa is still a young democracy grappling to redress the imbalances of the past, which were not only about colour but also about gender and many other inequities. Prior to 1994, the South African public service systematically marginalised women across the colour spectrum. The introduction of the enabling legislation on affirmative action after1994 meant that women were classified as a category of the previously disadvantaged. Government departments have since then been expected to complywiththis leg

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24

Jansen, van Vuuren Eugene. "Developing a performance measurement system for policing : South African Police Service." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51683.

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Thesis (PhD)--University of Stellenbosch, 2000.<br>ENGLISH ABSTRACT: Although terms such as input, output, outcomes, productivity, quality, efficiency and effectiveness represent measures of performance, they also measure different aspects of performance. The question of the relevance of the measurement of performance for the South African Police Service (SAPS) invariably arises. The following three questions have, therefore, been formulated: • What is the relevance of performance measurement for the SAPS? • Which performance measurement determinants must be addressed and integrated i

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25

Vanto, Zacharia. "Developing a sourcing strategy in the South African Police Service Garages." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20341.

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Thesis (MPA)--Stellenbosch University, 2012.<br>ENGLISH ABSTRACT: research study was about finding the right sourcing strategy that would work effectively for the South African Police Service (SAPS) garages. Its purpose was to help the SAPS garages deal strategically and effectively with their work load while repairing the SAPS vehicles, as the current evidence indicated that the garages might not have sufficient capacity to cope with the volume of repairs they were receiving. The research was structured as a case study design, in which personal interviews were held with SAPS garage managers

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26

Ulicki, Theresa. "Gender equity and organisational change in the South African Police Service." Thesis, University of Sussex, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.429886.

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Mbiko, Nkosiyakhetha Headman. "Developmental needs of HRD practitioners in the South African Public Service." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/25721.

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The purpose of the study was to determine the developmental needs of HRD practitioners in selected departments of the South African Public Service. Developmental needs as an independent variable and the role of HRD practitioners – marketing HRD interventions, conducting training needs analyses, designing and developing HRD interventions, implementing HRD interventions, and monitoring, evaluating and giving feedback on HRD interventions - were investigated. A sample of seventy (70) HRD practitioners working in seven public service departments was drawn. The developmental needs to market HRD int

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28

Deysel, Petrus Gerhardus. "Dismissal of members of the South African Police Service for criminal convictions." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/6084.

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The dawn of democracy failed to bring legitimacy to the Police Service. Public and political debate seriously lambasted the Police Service for criminal offences committed on and off duty by police officials which pertained to the infringement on the individual rights regarding personal safety and the right to own property. The outcry against criminal offences by police officials forced the Police Service to deal decisively with criminality in the Police Service by means of fitness boards. While the government and public approved of the attempts to rid the Police Service of criminality it was m

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29

Clayton, William Bernard. "Measuring the perceptions of team effectiveness within the South African police service." Thesis, Peninsula Technikon, 2002. http://hdl.handle.net/20.500.11838/966.

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Thesis (MTech (Business Administration))--Peninsula Technikon, 2002<br>Team effectiveness is imperative for the enhancement of service delivery in the South African Police Service. This research is based on the implementation ofteam effectiveness strategies and the impact it has on the service delivery of the South African Police Service. This is an action research project and the theory that is included, serves to underpin this approach. A crucial element ofthe research is the analysis of the driving forces that have a positive influence on team effectiveness and the restraining forces

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Wagner, Anton Herman. "Quantifying seasonal affective disorder in the South African capital market." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/954.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: Experimental research in psychology and economics indicates that depression causes heightened risk aversion. Previous research has documented robust links between seasonal variation in length of day, seasonal depression (known as seasonal affective disorder, or SAD), risk aversion and stock market returns. One such study provides international evidence that stock market returns vary seasonally with the length of the day, a result called the SAD effect. Stock returns are shown to be significantly related

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31

Storm, Karina. "Burnout and work engagement in the South African Police Service / Karina Storm." Thesis, Potchefstroom University for Christian Higher Education, 2002. http://hdl.handle.net/10394/1569.

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32

Ketel, Belinda. "Management capacity-building in the South African Police Service at station level /." Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/1079.

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33

Mello, DM. "Human Resource Development for effective service delivery in the South African public." Journal of Public Administration, 2008. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000689.

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The environment within which the South African public service renders a variety of services is always changing. Some needs may be justifiable and some may not meet the expectations of the South African citizens as their expectations increase while the human resource and financial capacity do not increase in the same proportion. A direct consequence of this situation is a backlog in service delivery, unresponsive service delivery and impatience on the part of consumers. Human resources, therefore, need to be managed for optimum service delivery. The public service needs to invest more in human

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34

Kubheka, Dumisani. "Non-clinical service practice standards in South African Social Work and Criminology." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53419.

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This study entitled Non-clinical service practice standards in South African Employee Assistance Programmes was conducted by Moses Dumisani Kubheka following a discussion between the study leader Prof. Terblanche and the MSW class of 2012. It was however, discovered that EAPA-SA Standards document has merely been based on work study group and document analysis. The need for empirical study was therefore necessitated. The goal of the study was to explore through benchmarking the extent to which non-clinical services are implemented in the practice in a South African context. This research ha

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35

Gordon, E. C. D. "An investigation into after-sales service in the South African motor industry." Master's thesis, University of Cape Town, 1993. http://hdl.handle.net/11427/9659.

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Includes bibliographical references.<br>This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different

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Lazenby, Melissa J. "Evaluating model performance and constraining uncertainty using a processed-based framework for Southern African precipitation in historical and future climate projections." Thesis, University of Sussex, 2017. http://sro.sussex.ac.uk/id/eprint/68382/.

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This thesis develops an innovative process-based analysis of contemporary model performance of precipitation over southern Africa. This region is typically understudied and not fully understood due to the complexity of various influences and drivers of precipitation. Historical simulations of precipitation are assessed including principal drivers, sources of biases and dominant modes of interannual variability. The South Indian Ocean Convergence Zone (SIOCZ), a large-scale, austral summer rainfall feature extending across southern Africa into the south-west Indian Ocean, is evaluated as the fe

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37

Vermaak, JIC, and L. Fourie. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001286.

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Abstract: This article concentrates on the South African National Defence Force (SANDF), as a South African public sector department, its acceptance of the Batho Pele principles and the implementation of various organisational performance improvement programmes. However, despite accepting the principles and the programmes, it is uncertain whether the SANDF institutionalised them in order to effect continuous performance improvement.

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Vermaak, JIC, and W. Fourie L. De. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001451.

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Abstract: This article concentrates on the South African National Defence Force (SANDF), as a South African public sector department, its acceptance of the Batho Pele principles and the implementation of various organisational performance improvement programmes. However, despite accepting the principles and the programmes, it is uncertain whether the SANDF institutionalised them in order to effect continuous performance improvement.

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Nzo, Yolisa Nomfundo. "Determining the factors that influence customer service excellence in the South African retail sector." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1012956.

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Customer service excellence (CSE) is the common thread that binds all businesses; as without customers no trade can take place. The South African retail sector is one of the drivers of the economy and it is important that CSE is continuously monitored to ensure that standards of excellence are maintained. What remains unknown and unmeasured is the impact of the employees and the organisation on CSE. The retail sector is dependent on its customer facing employees to be the face and character of the store. Investment in advertising and other media exposure must ultimately be tested when a consum

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Vermaak, JCI, and L. Fourie. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001365.

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Abstract: This article concentrates on the South African National Defence Force (SANDF), as a South African public sector department, its acceptance of the Batho Pele principles and the implementation of various organisational performance improvement programmes. However, despite accepting the principles and the programmes, it is uncertain whether the SANDF institutionalised them in order to effect continuous performance improvement.

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41

Rossouw, Sanet. "Die werksmotivering van staatsdienswetwerknemers van die SAPD in die Mooirivier area / deur Sanet Rossouw." Thesis, Potchefstroom University for Christian Higher Education, 1999. http://hdl.handle.net/10394/1523.

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Strijdom, Gerrit Roelof Johannes. "Selfmoordgeneigdheid : 'n bedryfsielkundige ondersoek binne die Suid-Afrikaans Polisiediens in die Noordwes-Provinsie / Gerrit Roelof Johannes Strijdom." Thesis, Potchefstroom University for Christian Higher Education, 1999. http://hdl.handle.net/10394/1571.

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Agathagelou, Amanda May. "Die verband tussen lokus van beheer en werkstevredenheid binne die Suid-Afrikaanse Polisiediens / Amanda May Agathagelou." Thesis, Potchefstroom University for Christian Higher Education, 1999. http://hdl.handle.net/10394/1632.

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Naidoo, Goonasagree. "Leadership and governance for a sustainable public service the case for selected South African public service organizations /." Thesis, Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-03302005-105316.

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Rakate, Nyana Faith. "Transformation in the South African public service the case of service delivery in the department of health /." Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-02132007-185213/.

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Rossouw, A. (Andre). "An assessment of the required competencies for the senior management service in the South African public service." Thesis, Stellenbosch : University of Stellenbosch, 2004. http://hdl.handle.net/10019.1/16423.

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Thesis (MPA)--University of Stellenbosch, 2004.<br>ENGLISH ABSTRACT: A major challenge facing the South African government is the acceleration of service delivery improvement to ensure a better life for all South Africans. The White Paper on the Transformation of the Public Service (South Africa, 1995) has as its objective “empowering, challenging and motivating managers at all levels to be leaders, visionaries, initiators and effective communicators and decision-makers, capable of responding pro-actively to the challenges of the change process, rather than acting as the administrators o

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Baird, Peter Walther Orgell. "Telkom and the South African economy : achieving the optimal relationship." Master's thesis, University of Cape Town, 1995. http://hdl.handle.net/11427/15975.

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Includes bibliography.<br>South Africa needs a modern, sophisticated telecommunications network to ensure economic development and political stability. The same network must also provide affordable and reliable service to a great percentage of the population. The telecommunications industry is currently monopolised by Telkom, a state-owned business enterprise (SBE), and does not appear capable of meeting these basic requirements. The purpose of this paper is to present a case for restructuring Telkom and liberalising the telecommunications industry to best serve the needs of the South African

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Pitt, Leyland Frederick. "Applicability of the SERVQUAL instrument under South African conditions : an assessment of four situations." Thesis, Rhodes University, 1992. http://hdl.handle.net/10962/d1001627.

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On-going research in recent years has shown quality of product and service, as perceived by customer, relative to competition, to be the single most important factor contributing to organizational well-being. Quality of product and service also presents one of the most significant opportunities for corporate differentiation. A major requirement for the successful management of quality is therefore effective measurement. In the case of physical goods, progress has been made over a long period. However, in the case of services, real advances have only occurred within the past decade. The importa

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de, Jager J., and G. Gbadamosi. "Specific remedy for specific problem: measuring service quality in South African higher education." Springer, 2009. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001436.

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Abstract This study commences a process of developing a scale for the measurement of service quality in higher education in South Africa and also examines the relationship between the measures of service quality on the one hand and some other related variables such as intention to leave the university, trust in management of the university and the overall satisfaction with the university. Using structured questionnaires, survey data was collected from students (n = 391) in two South African universities. Findings indicate that the 52-item measure of service quality in higher education is a mu

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Retief, Rita Theresa. "Guidelines for the handling of sexual harassment in the South African Police Service." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51782.

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Thesis (MA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: Sexual harassment is an old problem for the women who are its victims but is relatively new as a social issue. Studies carried out in South Africa and internationally indicate that sexual harassment is a problem in virtually every organisation and that a substantial proportion of working women are the recipients of unwanted sexual attention in the workplace. A number of misconceptions, myths as well as stereotyping regarding sexual harassment in the workplace have added to the frustration female employees experience in tryi

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