Dissertations / Theses on the topic 'Sports facilities management'

Darbo objektas: A.Ratkevičiaus sporto mokyklos valdymas Darbo tikslas: Nustatyti ar efektyviai valdoma A.Ratkevičiaus sporto mokykla Darbo uždaviniai: 1. Atskleisti teorinius sporto statinių valdymo ypatumus; 2. Išanalizuoti sporto statinių efektyvaus valdymo kriterijus; 3. Išanalizuoti A.Ratkevičiaus sporto mokyklos valdymo efektyvumą. Rezultatai ir išvados: 1. Darbo metu buvo atskleisti teoriniai sporto statinių efektyvaus valdymo aspektai. Išanalizavus mokslinę literatūrą paaiškėjo, kad sporto statinių valdymas – tai sudėtingas procesas. Sporto statinių valdymas apima tokias valdymo sritis, kaip: žmogiškųjų išteklių valdymas, infrastruktūros valdymas ir įrenginių panaudojimas, teikiamų paslaugų paketo formavimas, ir siūlymas rinkai. Sporto statinių vadovai taip pat turi mokėti spręsti finansines problemas. 2. Sporto objektų efektyvaus valdymo kriterijai išskiriami vadovaujantis ekonominio racionalumo ir organizacijos sistemos teorijomis. Pagal šias teorijas efektyvumas vertinamas tokiais kriterijais: sporto statinio rezultatų atitikimas keliamiems tikslams; efektyvus išteklių panaudojimas (veiklos vykdymas mažiausiomis finansinėmis sąnaudomis, sporto statinio užimtumas ir kt.); efektyvus išteklių valdymas (įrenginių priežiūra, statinio palaikymo politika ir kt.). 3. Atlikus tyrimą, paaiškėjo, kad A.Ratkevičiaus sporto mokykla yra valdoma neefektyviai. Nors pradėjus šiai įstaigai vadovauti naujam direktoriui, matomas ženklus efektyvumo pagerėjimas, tačiau šiuo metu jis... [toliau žr. visą tekstą]
The object of research: Management of A.Ratkeviciaus sports school The aim of work: to determine how effectively A.Ratkeviciaus sports school is being managed. The tasks of work: 1. To reveal theoretical side of ruling the sport facilities; 2. To analyze most effectiveness management criteria of sport facilities; 3. To analyze efficiency of management in A.Ratkeviciaus sports school. Conclusions: 1. The efficient aspects of the theoretical sports constructions was covered by the work. The analysis of the scientific literature came up with the results of the complexity and difficulties in the management of sports objects. Sports facilitie’s management covers the fields of human resource management, buildings managements and usage of machinery, creation of package for provided services and it's supply for the market. The executives of the sports constructions must be ready for facing the financial difficulties 2. Effective management of sports facilities are distinguished in accordance with the criteria of economic rationality and theories of organisation. According to these theories efficiency is evaluated by the following criteria: Reaching the targets; efficient use of resources (financial operating performance at the lowest cost, employment and sports facilities, etc.) efficient management of resources (equipment maintenance, building maintenance policy, etc.). 3. After research, it appeared that A.Ratkeviciaus sports school is not managed effectively. Although the... [to full text]

Sports clubs are a program ran through Pacific Recreation at the University of the Pacific. This study determines whether using services and facilities that Pacific Recreation offers has a statistically significant relationship with students joining or participating in sports clubs. METHOD: When a student comes into the Baun Fitness Center to work out, participate in a class, take part of personal training, or climb the rock tower, that student has to swipe into the facility and service of choice. The same process occurs for when a student wants to use external services like Intramural Sports and Informal Recreation. Quantitative data were pulled from Innosoft Fusion, software that Pacific Recreation utilizes to manage and track their facilities, programs, and services. 2,332 individual student datum were analyzed from the information received from Innosoft Fusion to measure student engagement from the Fall 2017 semester. RESULTS: The Baun Fitness Center and other external services were found to play a significant role with association with participation in sports clubs. Participation in Baun Fitness Center workouts, rock tower, informal recreation, tiger training, and intramural sports associates with participation in sports clubs. It was determined that for each additional individual that participates in these services or programs, there would be an increased chance of individuals to also participate in sports clubs. CONCLUSION: It was concluded that there are additional ways for sports clubs to advertise and promote their clubs for recruitment. Pacific Recreation’ marketing department can use the results from this study to analyze and plan additional marketing strategies that can use cross-promotion from the programs, services, and facilities Pacific Recreation has to offer. This study recommends multiple future research ideas for Pacific Recreation to take apart in to gain new insights on participation and marketing ideas from all of their programs.

The growing popularity of North American professional sports over the last twenty years directly coincides with the recent trend of urban communities using tax dollars to publically subsidize professional football, baseball, and basketball stadiums. Communities across North America invest substantial amount of public tax dollars in private facilities in light of a consensus among policy analysts that the economic impact of the new stadium is greatly exaggerated. The economic impact of new stadiums has been extensively researched, the focus of this paper rather, is to examine the impact publically subsidized facilities built in the last twenty years have on the overall team valuation compared to teams with no public subsidy or no new stadium.

Este trabalho científico correlaciona o desenvolvimento do desporto com o financiamento ao desporto, pretendendo avaliar o efeito dos montantes financeiros atribuídos à actividade desportiva no contexto dos municípios. O estudo analisa o financiamento público ao desporto em Portugal continental nos diferentes vectores de desenvolvimento, designadamente instalações desportivas, formação, e requalificação dos equipamentos existentes nos municípios estudados e o impacto junto da população. Metodologicamente, desenvolvemos um estudo descritivo, comparativo e transversal, qualitativo através de análise documental (Orçamentos de Estado e autárquicos) e uma abordagem quantitativa baseada nos dados pesquisados em bases de dados. A amostra é constituída por 36 municípios distribuídos homogeneamente pelos 18 distritos do país. A selecção dos municípios teve por base o Censos de 2011. O modelo de análise recorreu a um conjunto de indicadores agrupados nas dimensões demográfica, desportiva e financeira e no período de 2005 a 2016, sendo os dados recolhidos entre Janeiro e Junho de 2018. Os resultados alcançados apontam que o financiamento ao desporto promoveu e melhorou os equipamentos desportivos, tendo sido significativo o aumento do número de atletas federados. Os montantes financeiros destinados ao desporto, foram aplicados percentualmente mais elevado em termos municipais quando comparados com o percentual dos O.E. destinados ao IPDJ. Concluímos que: o financiamento do Estado através do IPDJ ao desporto federado foi percentualmente inferior ao financiamento feito pelas autarquias no desporto; não existe um plano estratégico nacional em termos do parque desportivo e de uma linha política visando o desenvolvimento desportivo; houve um aumento muito razoável do número de atletas federados; não há concordância de políticas desportivas intermunicipais. Propomos, o Planeamento do Desporto numa visão Nacional em termos de equipamentos desportivos, requalificação dos equipamentos desportivos numa perspectiva intermunicipal visando resultados positivos na gestão e nos custos de operação alterando-se o actual para um novo modelo de gestão; Public Investment in Sport Study of its impact in Portugal since 2005 till 2016 Abstract: This scientific work correlates the development of sport with the financing of sport, aiming to evaluate the effect of financial amounts attributed to sport in the context of municipalities. The study analyzes the public financing of sport in mainland Portugal in the different development vectors, namely sports facilities, training, and requalification of existing equipment in the municipalities studied and the impact on the population. Methodologically, we developed a descriptive, comparative and cross-sectional qualitative study through documentary analysis (State and Autarchic Budgets) and a quantitative approach based on data searched in databases. The sample is made up of 36 municipalities distributed homogeneously throughout the 18 districts of the country. The selection of municipalities was based on the 2011 Censos. The analysis model used a set of indicators grouped in the demographic, sport and financial dimensions and in the period from 2005 to 2016, with data collected between January and June 2018. The results obtained indicate that the financing of sport promoted and improved sports equipment, with a significant increase in the number of federated athletes. The financial amounts allocated to sport were applied in percentage terms higher in municipal terms when compared to the percentage of the government to the sports organization IPDJ. We conclude that: State funding through the IPDJ to federated sport was percentage less than the funding made by municipalities in sport; there is no national strategic plan in terms of the sports park and a political line aiming at sports development; there was a very reasonable increase in the number of federated athletes; there is no agreement of intermunicipal sports policies. We propose, the Planning of the Sport in a National vision in terms of sports equipments, requalification of the sport equipments in an intermunicipal perspective aiming at positive results in the management and in the costs of operation altering the present one to a new model of management.

The research seeks to investigate processes and structures presently in Khayelitsha so as to ascertain whether they are operating, in such a manner that sporting people and government can rely on them to strike the balance needed, to reach a scenario where all the citizens of the country are afforded equal opportunities in sport. The White Paper (Revised: 2007) mentions the establishment of the Strategic, Monitoring and Evaluation Directorate to ensure focus remains on track with the latest development in sporting fraternity and that this is aligned with government priorities. However better resources are still handed out to advantaged communities. South African society has achieved somewhat miraculously, a stable democracy since the elections of 1994, but this new democracy has to realize that liberation comes with an added burden of responsibility. Hence communities and especially previously disadvantaged communities, need to even work harder to ensure social and an acceptable degree of economic transformation. The culture of entitlement needs to be discouraged in black townships. The Constitution, Provincial and Local policies allow for efficient sport management as sport is critical for development to take place. Sport is the most important vehicle to deepen democracy and bring about genuine transformation in society, forging unity of purpose at grassroots level so as to achieve same purpose and direction. Khayelitsha (as most of the black townships) has been hit by a wave of crime, drug abuse, alcohol abuse and gangsterism caused by the inactivity of youth. Sport can act as a catalyst to minimise tensions and maximise peace and harmony. This research focused on the efficacy of sport management processes and structures in Khayelitsha. It examined issues of provisioning, accessibility and maintenance of sport facilities in order to guarantee mass participation and infinite activism in sport.

National Department of Sport and Recreation South Africa (SRSA), as outlined in their National Sport and Recreation Plan (NSRP) and the South African White Paper on Sport and Recreation focuses on three pillars namely, 1) an active nation; 2) a winning nation and 3) an enabling environment. The need for sport and recreation facilities is further emphasised in Priority Two of the South African White Paper on Sport and Recreation. This priority focuses specifically on the provision of sport and recreation facilities and states that the challenge in the provision of facilities is not simply about a shortage, but also the location of the facilities as well as the effective management thereof. Local government has the responsibility of providing an enabling environment through the provision of existing sports and recreation facilities and building of new facilities. Effective sport and recreation provision relies on the effective management of these facilities (SRSA, 2012). Facility Managers need various administrative skills in order to operate facilities efficiently and effectively. The coordination of these management principles and standard operating procedures is critical in the effective and efficient management of sport and recreation facilities today. This study presents a first attempt to determine the level of management capacity of sport and recreation facilities by local government in the City of Tshwane Metropolitan Municipality in the Department of Sport, Recreation, Arts and Culture. The research question for this study was therefore formulated as: “What is the management capacity of Sport and Recreation Facility Managers in the City of Tshwane Metropolitan Municipality?” Based on this particular research question, it was hypothesised that: H0: The management capacity of Sport and Recreation Facility Managers employed in the City of Tshwane is satisfactory/ high. H1: The management capacity of Sport and Recreation Facility Managers employed in the City of Tshwane is unsatisfactory/ low. The aim of the study was to determine a management capacity profile of sport and recreation facilities in the City of Tshwane Metropolitan Municipality. Specific objectives of the study were to: - Explore and analyse the existing management capacity of Sport and Recreation Facility Managers according to the dimensions of the Capacity Analysis Tool; - Identify potential problem areas in the operations of sport and recreation facilities related to management capacity; and - Formulate recommendations to the appropriate decision makers in the City of Tshwane Metropolitan Municipality to create enabling environments for sport and recreation facilities of the local authority under study. Data were gathered by means of a self-administered Capacity Analysis Tool completed by full time Sport and Recreation Facility Managers of the City Tshwane Metropolitan Municipality’s Department of Sport, Recreation, Arts and Culture. A purposive research sample of eight (n=8) was used. The study critically analysed and evaluated the perceptions of the level of management of the City of Tshwane Metropolitan Municipality and its capacity to manage its sport and recreation facilities. The results are not generalised but specific to the research sample. Effective management and possible ineffectiveness were identified to formulate guidelines for increased management capacity. The research was quantitative in nature and data interpretation and analysis was therefore made by use of tables, graphs and statistics. Results for the study indicated that sport and recreation facilities are geographically decentralised over the five regions in the City of Tshwane Metropolitan Municipality, namely the South region, the North West region, the North East region, the Central West region and the East region. Part-time, full-time and voluntary staff work at these sport and recreation facilities, all of whom perform different roles and responsibilities and management tasks. An overall collective mean score of x =2.11 (SD=1.34) was recorded for all eight management dimensions of management capacity as evaluated by the Capacity Analysis Tool. These results, therefore, confirms the stated H1 for this study. It is, therefore, concluded that sport and recreation managers at the City of Tshwane Metropolitan Municipality perform below average in the majority of elements over the eight management dimensions of management capacity. This result suggests that sport and recreation facilities are most likely not managed optimally to the benefit of all stakeholders. Recommendations for this research centred around improving those dimensions of management capacity that needed to be improved as they performed below average, which included clearly defined duties and responsibilities of employees guided by policies and a departmental constitution that is agreed upon by all members of the department, hiring of adequate staff and personnel in the right positions, increasing networking and fundraising capacity, revisiting job descriptions, provision of adequate and continuous training, regular maintenance of sport and recreation facilities and hiring of skilled contractors, provision of adequate resources to staff members to perform duties effectively and advocacy of employees and community members. The effective and efficient management of sport and recreation facilities, including a high capacity to manage sport and recreation facilities is essential and therefore, the following aspects are suggested for the undertaking of further research: A three year review of the status of management of sport and recreation facilities in the City of Tshwane Metropolitan Municipality could be conducted to determine the management capacity of Sport and Recreation Facility Managers to manage sport and recreation facilities; Investigate the community’s perception of sport and recreation facilities with regard to service delivery and meeting the community’s overall needs for sport and recreation participation and quality of life enhancement; Investigate the management capacity of middle and higher management level employees with regard to sport and recreation facility management in the City of Tshwane Metropolitan Municipality; Conduct a comparative study of the management capacity of Sport and Recreation Facility Managers in different municipalities across Gauteng; and Conduct a needs analysis in communities in the City of Tshwane Metropolitan Municipality to gather information of what communities need with regard to development of new sport and recreation facilities.
Dissertation (MA)--University of Pretoria, 2014.
tm2015
Biokinetics, Sport and Leisure Sciences
MA
Unrestricted

O crescimento da área de gestão do esporte no Brasil tem se mostrado de diversas formas. Visando o desenvolvimento esportivo do um país, é necessário que se ofereça à população condições para a prática esportiva em suas diversas manifestações. Acreditamos ser relevante a reflexão a respeito dos profissionais que estão encarregados das tarefas de planejamento e administração das instalações esportivas e diante de uma lacuna de conhecimentos acerca deste profissional, este estudo teve por objetivo compreender as diferenças e semelhanças do perfil do gestor de instalações esportivas que atua em instalações vinculadas a organizações de diferentes setores a nível municipal através do levantamento, identificação e análise de pontos relativos a características pessoais, de formação e funcionais. Esta pesquisa caracteriza-se, quanto aos fins, como uma pesquisa exploratória e descritiva e quantos aos meios, como bibliográfica e de campo. Para tanto foi aplicado um questionário a 73 gestores de instalações esportivas do município de São Paulo. Foi realizada análise descritiva dos dados referentes ao perfil e formação e análise de frequência e análise fatorial exploratória a respeito das características funcionais. Os resultados apontaram que este profissional é, majoritariamente, do sexo masculino, possui ensino superior em Educação Física, o cargo que ocupa denomina-se \"coordenador de equipamentos esportivos\", possui até 2 anos de experiência e chegou ao cargo por indicação. Suas funções estão ligadas às áreas de manutenção e oferta e exploração da instalação e pouco atua nas tarefas ligadas à área econômico-administrativa. Este profissional tem uma orientação proativa e reativa, dependendo da área que a função está inserida, indicando não haver um comportamento gerencial padrão entre estes gestores. Esperamos com este estudo contribuir na geração de conhecimento do exercício da função do gestor de instalações esportivas e que seja possível a aplicação deste conhecimento na formação e aperfeiçoamento destes gestores de forma a prepará-lo de uma maneira mais assertiva para a prática. Espera-se também que este trabalho contribua em estudos futuros acerca desta ocupação e demais tópicos relacionados
The growing area of sport management in Brazil has shown itself in several ways. Aiming at the development of a country sport, it is necessary to provide the conditions for people to practice sports in its various manifestations. We believe it is important to reflect about the professionals who are charged with the tasks of planning and management of sports facilities and facing a lack of knowledge relating to professional, this study aimed to understand the differences and similarities of the manager profile sports facilities operates in different sectors linked to the municipal level through the survey, identification and analysis of issues relating to personal, education and functional characteristics. This research is characterized, as to the purposes, as an exploratory and descriptive research and, as to the means, as a literature review and field research. A questionnaire with 73 managers of sports facilities in the city of São Paulo was applied. Descriptive analysis of data relating to the profile and education, frequency analysis and exploratory factor analysis regarding the functional characteristics was performed. The result indicated that this work is mostly from males has higher education in Physical Education, a position he holds called \"coordinator of sports equipment\", has up to 2 years of experience and came to office by appointment. His functions are linked to the areas of maintenance and operation of the facility and has low performance in tasks related to the economic-administrative area. This professional has a proactive and reactive orientation, depending on the area that the function is inserted, indicating a lack of a managerial behavior pattern among these managers. We hope this study contribute to the generation of knowledge of exercise of the function of the manager of athletic facilities and the application of this knowledge in education and development of these managers in order to prepare it for a more assertive way to practice is possible. It is also hoped that this work will contribute to future studies on this occupation and other topics related

M.Tech.
Sport has become the broadest common cultural denominator in almost all societies (Lapchick, cited in Gouws, 1997). As a result, sporting events have become an increasingly popular means for achieving political, cultural and economic benefits for the host nation (Parent, 2008). Consequently, this has led to an increased demand in the value of diverse skills in the sport event management field. This is to cope with the increased complexities surrounding sport event management and thus requires a distinct body of knowledge and skills to be developed (Quatman, 2008). However, concern over the lack of a relevant base of common knowledge (NASPE-NASSM, 1993) as well as pertinent training programmes to prepare sport managers for the contemporary sport events industry has resulted in current graduates not necessarily meeting the needs or expectations of the industry. As a result, there appears to be a gap between the current event management curricula outcomes at higher education institutions (HEIs) in South Africa and the expected competencies of sport event managers in practice. The aim is therefore to develop guidelines for sport event management training in higher education institutions on various HEQF levels (DoL, 2008) to address the competencies required by managers for the South African context. This translates into objectives, namely: i) to identify, conceptualise and unpack sport event management competencies required by sport event managers, ii) to investigate the curricula of sport event management at higher education institutions in South Africa, iii) to investigate the importance of different competencies required by sport event managers in South Africa, iv) to investigate the current level of competencies of practitioners regarding sport event management in South Africa, v) to provide a background on the current education system in South Africa and vi) provide guidelines for sport event management training in higher education institutions at various HEQF levels (DoL, 2008) to address the competencies required by managers for the South African context. The research design is descriptive in nature, with quantitative methods in the form of questionnaires utilised to collect the data. The sample includes trainers¹ from HEIs in South Africa offering sport event management, and subsequently sport event management, as well as practitioners² from HEIs in South Africa and sport event managers from selected sport companies in Gauteng.

M.Comm.
South Africa are the proud hosts of the FIFA 2010 Football World Cup™, and deservedly so. A significant effort has been placed in winning the bid and continues this continues to be the situation as construction and infrastructure are being put in place for event. Time is fast becoming limited, now with just less than three years to go, proper development is essential. Outside the rush and pressure to be ready for this event and the economic benefits that that are attached, the opportunity exists to divert some of that momentum into something that will last way beyond 2010 – sustainable youth development programmes and football clubs. This entails that grassroots development and youth football development programs are structured and sustainable in order for well-rounded, well-developed players to graduate from it for many years to come. This study set out to ascertain the extent to which business management principles are applied in the management of football, as well as to explore the availability and applicability of policies and programmes provided by government and the national federation. The exact population size was extremely challenging to determine, largely due to insufficient and non-centralised record keeping by national and regional administrators. A sample size of 30 (n=30) that was geographically representative of Gauteng, was drawn. Researcher-administered interviews, with questionnaires, were used in the investigation. Meaningful insight was provided in the fact that only 33% of the respondents were aware of the White Paper on Sport and Recreation South Africa and indicated that there was a degree of alignment to it. The study highlighted the fact that while this document, and other policies regulating and supporting sport and sport development nationally are available, the respondents indicated a general lack of knowledge of these tools made available by the South African Department for Sport and Recreation and its partners. The National Federation, SAFA, devote little effort to football development programmes and while strides are being made in this regard, the increments of success are very small and potential benefits do not materialise. One further aspect concluded from the study was the lack of a clear understanding of what sport development, and football in particular, encompasses, and thus what a development programme should include. Current football programmes were found to be lacking with regard to the holistic development of players, as well as coaches, administrators and officials, in areas that extend beyond the tactical and technical aspects of football.

M.Phil.
This study was conducted against the theoretical background that local government has the responsibility to provide public leisure services to the communities. Leisure provides an ideal medium for the transmission of historical, social, and cultural values that promote desired norms, customs and social orientations, as such, it is vital to the community. For disadvantaged communities to experience the benefits of leisure, government has a major role to play in the provision of resources. The aim of the study was to describe and analyse the provision of local government sport and recreation services in the City of Johannesburg, Soweto area and to present alternative forms of public leisure service delivery to aid in ensuring that limited resources are distributed to all. In order to achieve the aim of the study, it was necessary to: 1. Present responsibilities of local government with regard to the provision of sport and recreation in local government. 2. Evaluate whether resources are available for the provision of public leisure services. 3. Analyse the feasibility and implications of the user fee charge policy in public leisure services. 4. Present alternative forms of public leisure service delivery to the City of Johannesburg. Theoretical background was dealt with in Chapter two. The chapter started by briefly explaining objectives that direct services in countries like Australia, Britain, Canada and Brazil. Information obtained assisted in explaining that governments can legitimise their policies in very different ways and that service delivery is driven by what the country intends to achieve. Governance structure of sport and recreation in South Africa was discussed. Focus was mainly on local government and its mandatory responsibility towards public leisure service delivery. The importance of leisure provisions in fulfilling human needs was illustrated. Literature also indicated that personnel, facilities, money, equipment tend to influence each other to produce leisure services to the community. At the same time, user fee charge policy and marketing of services can impact on service delivery. Through the discussion it was noted that resources are limited. In view of that, it became vital to present alternative forms of public leisure service delivery. Literature presented also assisted in constructing an empirical research based on literature provided. The instruments used to collect data were two questionnaires. One questionnaire was for facility managers and the other was for regional managers/ area managers/ operational managers. A pilot study was conducted to test the reliability and relevancy of the questionnaires which were then adapted accordingly. The main survey comprised forty respondents. Questionnaires were sent to all sixty two sport and recreation facilities owned by The City of Johannesburg in Soweto for facility managers to fill and only forty were returned. Five questionnaires were sent to regional managers/ area managers/ operational managers and were returned.

Ph.D. (Sport Management)
Sport and recreation are important in communities because of the pervasive influence they have on all different aspect of the society (Mohlamonyane, 2005). One of these pervasive influences is the way in which free time is spent. For individuals to spend their leisure time productively, some type of facility is necessary. The provision of a range of leisure facilities that could host a wide variety of activities may increase the quality of life for people (Lourens, 1990). The management of these facilities will also indirectly influence the utilisation of the facilities, as the enjoyment and utilisation of the experience is closely related to the manner in which the sport facility is being managed. With the international sporting arena opening up for South Africa, the need for qualified and competent sport facility managers has increased as professional and ordinary sport people need equipped facilities to train and to participate in. Not only are competent sport facility managers necessary to manage these sporting facilities, but with the increased emphasis on professional sport, recreational sport has also seen an increase in participants who need facilities to take part in their recreational activities. This has resulted in the need to have educational programmes in place to train personnel and students in the field of sport facility management...

Dissertation submitted in fulfillment of the requirement for the Masters Degree in Technology: Marketing, Durban University of Technology, 2011.
The aim of this study was to investigate customer service quality at DUT. The objectives were: to identify students’ expectations of service quality in sport at the DUT; to determine students’ perceptions of the service quality in sport at DUT; to determine the gap between expectations and perceptions; and to analyse the relationship between selected biographical characteristics and expectations and perceptions of students, using a questionnaire developed from the SERVQUAL instrument. A total of 400 students have completed the survey during the period May 2010 to June 2010. Data were analysed using descriptive and inferential statistical techniques. Several service quality dimensions were identified and as expected, students’ experiences of service delivery fell short of their expectations particularly for the dimension. All the service quality dimensions in the students’ surveys of sport at the DUT contain negative mean gap scores. From these findings the Sports department at the DUT can identify more specifically the failures in its service quality and seek to improve upon them. Service quality dimensions that are deemed to be good predictors of service quality for students of the DUT sport offering have been related to factors such as the “Tangibility”, Reliability”, “Responsiveness”, “Assurance” and “Empathy. It can be observed that all these dimensions have highly negative mean gap scores. Consequently, the Durban University of Technology will have to address these dimensions more precisely in its attempt to improve its service quality, especially the “Reliability” Dimension, which has emerged as the most important service quality predictor.
M

Dissertation submitted in fulfillment of the requirement for the Masters Degree in Technology: Marketing, Durban University of Technology, 2011.
The aim of this study was to investigate customer service quality at DUT. The objectives were: to identify students’ expectations of service quality in sport at the DUT; to determine students’ perceptions of the service quality in sport at DUT; to determine the gap between expectations and perceptions; and to analyse the relationship between selected biographical characteristics and expectations and perceptions of students, using a questionnaire developed from the SERVQUAL instrument. A total of 400 students have completed the survey during the period May 2010 to June 2010. Data were analysed using descriptive and inferential statistical techniques. Several service quality dimensions were identified and as expected, students’ experiences of service delivery fell short of their expectations particularly for the dimension. All the service quality dimensions in the students’ surveys of sport at the DUT contain negative mean gap scores. From these findings the Sports department at the DUT can identify more specifically the failures in its service quality and seek to improve upon them. Service quality dimensions that are deemed to be good predictors of service quality for students of the DUT sport offering have been related to factors such as the “Tangibility”, Reliability”, “Responsiveness”, “Assurance” and “Empathy. It can be observed that all these dimensions have highly negative mean gap scores. Consequently, the Durban University of Technology will have to address these dimensions more precisely in its attempt to improve its service quality, especially the “Reliability” Dimension, which has emerged as the most important service quality predictor.

Title: Crisis management and the solution of a bankruptcy of a profitable sports club Objectives: The main objective of this thesis is to propose general procedures of profitable sports clubs dealing with crisis and bankruptcy. Methods: This thesis is based on a qualitative research. Documents related to insolvency were analyzed, specifically act No. 182/2006 Coll., The Act of Bankruptcy and Ways of its Resolution (The Insolvency Act), as amended by subsequent regulations and publicly accessible insolvency proceedings in the insolvency register. Qualitative interviews with insolvency law specialists have been executed using the manual to make sure the thesis results are objective. Results: A general manual for entrepreneurs in profitable sports facilities was compiled by the analysis of necessary documents and based on the The Insolvency Act. The manual serves for times when a sports facility gets into financial problems resulting in insolvency proceedings. In some cases, an insolvency proposition has to be submitted, with regard to a potential responsibility of the statuary authorities or people in charge of financial obligations. At the same time, it is important to proceed with the property inventory/inventorying, to create a list of receivables and liabilities, and also a property and an...

Este relatório visa demonstrar as tarefas e aprendizagens realizadas no Estágio que decorreu na divisão de desporto da Câmara Municipal de Sintra para a obtenção do grau de mestre em Gestão do Desporto. O principal objetivo foi experienciar atividades e tarefas no desporto, de forma a perceber o funcionamento de uma autarquia. O trabalho está estruturado em 4 partes. Primeiramente a introdução, que consiste na explicação das condições e objetivos do Estágio. A segunda, o enquadramento da prática profissional, que fundamenta as tarefas realizadas ao longo do Estágio e que nos enquadra dos diferentes contextos: legal, institucional e de natureza funcional. A terceira parte, a realização profissional, onde descrevo as minhas tarefas, algumas dificuldades e soluções para as mesmas ao longo do relatório. E por fim, uma quarta parte, onde faço uma breve conclusão da minha intervenção na divisão, das aprendizagens adquiridas ao longo do estágio e também do mestrado, e perspetivas para o futuro. Devido à diversidade das tarefas realizadas, estruturei a realização profissional em 3 grandes tarefas: a carta desportiva de Sintra; LimeSurvey: criação de métodos e recolha online; e os eventos de desporto participados. A utilização do LimeSurvey, veio atender à necessidade de precisarmos de ter uma recolha mais eficiente de dados, não usando mais o papel, mas sim uma recolha online, esta será de extrema importância para a atualização e criação de novas informações para a carta desportiva de Sintra, que vem de encontro à necessidade de realizar a carta desportiva nacional. Os eventos participados, foram uma forma de ter contacto com novas aprendizagens, noutro núcleo, que realiza um dos maiores projetos da divisão de desporto, o troféu “Sintra a Correr”, criando há mais de 25 anos um desporto para todos. As autarquias locais têm um papel extremamente importante no desenvolvimento e promoção do desporto no concelho, não só criando desporto para os munícipes como construindo novos espaços de desporto de lazer e competição, apoiar o associativismo e aproveitar ao máximo os espaços naturais. O município de Sintra, tem esses espaços, o mar e a serra de Sintra, a oeste, conseguindo ter um potencial de crescimento elevado.
This report aims to demonstrate the tasks and learning done during the internship that took place in the sports division of Sintra City Council to achieve the Master degree in Sport Management. The main objective was to experience activities and tasks in sport, to understand the functioning of a local authority. The work is structured in 4 parts. Firstly, the introduction, which consists in explaining the conditions and objectives of the Internship. The second is the framing of professional practice, which underlies the tasks performed throughout the Internship and which fits the different contexts: legal, institutional and functional nature. The third part, professional realization, where I describe my tasks, some difficulties and solutions for them throughout the report. And finally, a fourth part, where I make a brief conclusion of my intervention in the division, the knowledge acquired during the internship and also the master’s, and perspectives for the future. Due to the diversity of the tasks performed, I structured the professional achievement in 3 major tasks: Sintra's sports card; LimeSurvey: online method design and collection; and the participating sport events. Using LimeSurvey has come to the need for more efficient data collection, no longer using paper, but an online collection, this will be extremely important for updating and creating new information for Sintra’s sports card, which meets the need to carry out the national sports card. The events participated were a way to get in touch with new learning, in another area, which carries out one of the sports division biggest projects, the “Sintra a Correr” trophy, is creating a sport for all for over 25 years. Local authorities play an extremely important role in the development and promotion of sport in the municipality, not only by creating sport for residents but also by building new leisure and competition sports spaces, supporting associations and use the most of natural spaces. The municipality of Sintra has these spaces, the sea and the Sintra mountain, in west, having a high growth potential.

M.Com. (Sport Management)
The fact that South Africa is back in the international sports arena, puts a lot of pressure on the South African sportsmen and women. This also gives the South African sports people the opportunity to show the world that they can participate with the best and win. Unfortunately this pressure highlighted some other shortcomings in the South African sports world. Some of these shortcomings are the standard of training, the lack of international exposure, the management of the sport federations and the lack and quality of sport and recreation facilities. The political stance of the past, contributed towards imbalances in sport and recreation in South Africa. The Government of National Unity of South Africa is trying to correct these imbalances. The importance of sport and recreation is reflected in the 1994/1995 budget as well as in the Reconstruction and Development Programme (RDP) of the government. One of these imbalances that is addressed in the providing of sport and recreation facilities to all the communities. The reality however is that the government can't build facilities wherever the need is. This reality in the field of sport and recreation adds to the pressure on the manager. of sport and recreation facilities. This pressure implicates that facility management involves far more than just the upkeeping of fields and buildings.

O presente relatório surge no âmbito do estágio realizado no 2º ano do Mestrado em Gestão do Desporto da Faculdade de Motricidade Humana da Universidade de Lisboa e assenta sob a forma de relato e respetiva reflexão das atividades desenvolvidas. O estágio foi realizado na Divisão de Desporto e Juventude (DIDJ) da Câmara Municipal de Leiria (CML) e teve como finalidade compreender o contexto legal e institucional do Município de Leiria, assim como acompanhar os processos de organização e gestão do desporto. A CML tem diversas funções no âmbito do desporto, nomeadamente na gestão das instalações públicas de desporto, no apoio ao associativismo de desporto e nos eventos e espetáculos de desporto. Este relatório compreende vários capítulos que abordam na totalidade as atividades e o processo de estágio, com especial atenção nas atividades consideradas mais importantes no processo formativo, nos eventos e no projeto apresentado: “Mobilidade Ativa e Sustentável: Educar e Praticar”. O estágio foi enriquecedor e contribuiu para a consolidação de conhecimentos e aquisição de novas competências nas áreas da gestão do desporto.
The present report concerns the internship conducted in the 2nd year of Sports Management Master’s Degree, Faculty of Human Kinetics of Lisbon University and it offers a description of and a reflection on the carried activities. The purpose of this internship was to comprehend the legal and institutional context of the Sport and Youth Division of Leiria’s City Hall as well as to follow the organizational processes underlying sports management. Leiria’s City Hall has several roles in the sports department, namely in public sports facilities management, in the support of sports associations and also in the promotion of shows and sports events. This report contains chapters that address the numerous activities carried on this internship, with further attention to a few considered most important to the formative process and during events, as well relevant to the project: “Active mobility: to educate and to practice”. The experience was enriching and contributed to the consolidation of knowledge and to the acquisition of new competencies in sports management.

Na sociedade contemporânea, o desporto assume-se como um acontecimento social de máxima importância. Um paradigma ao nível dos fatores de especialização, na dimensão organizacional, política e institucional. Devido a sua capacidade de mobilização de vontades, sentimentos, emoções e apelo universal, o desporto é considerado um dos maiores fenómenos sociais do mundo. A gestão do desporto é uma atividade profissional que exige competências elevadas, especialização e trata essencialmente de decisões, rotinas, processos e práticas eficazes para solucionar problemas pela aplicação de teorias e instrumentos de gestão testados em outras áreas do conhecimento e adaptados à realidade e dinâmicas do desporto. Trata-se de um processo social com cerca de cento e cinquenta anos e que se desenvolveu em função do crescimento da importância do desporto enquanto fenómeno social multifacetado (espetáculo, lazer e recreação, formação e saúde), com implicações económicas cada vez maiores no contexto da vida dos cidadãos, organizações e países, implicando inovação e criatividade na disponibilização de serviços prestados ao consumidor, de modo a satisfazer as suas necessidades. O turismo náutico é um tipo de turismo alternativo cada vez mais popular que se define como férias ativas em contacto com a água, através da realização de atividades como a navegação em barcos à vela ou iates, bem como outras atividades lúdicas e desportivas que impliquem o desfrute da natureza neste contexto. Portugal apresenta um clima único na Europa para as atividades ligadas ao mar. Com 2800 km de costa, rios e barragens. O projeto tese insere-se no âmbito do doutoramento em Motricidade Humana, na Especialidade de Sociologia e Gestão do Desporto. Neste enquadramento, a ideia geral do estudo relaciona-se com a necessidade em saber se um arquétipo, instalação desportiva serve as necessidades dos consumidores do turismo náutico, na vertente da náutica de recreio bem como os players locais, nomeadamente: as entidades públicas e privadas e agentes locais que prestam esse tipo de serviços em áreas dominiais do litoral centro de Portugal, particularizando a sub-região do Baixo Mondego, em especial na Figueira da Foz. Neste sentido, espera-se poder contribuir com o estudo, de forma eficaz para uma consciencialização dos benefícios do setor do turismo náutico em Portugal, em particular no que respeita à implementação de novos equipamentos desportivos, diferenciadores, inovadores, sustentáveis, amigos do ambiente e que acima de tudo cumpram como o propósito para o qual foram pensados. Por outro lado, e focalizando com a presente investigação pretende-se saber quais os fatores que contribuem para que um equipamento desportivo (protótipo) satisfaça as necessidades dos consumidores do turismo náutico na subregião do litoral centro de Portugal - Baixo Mondego. Trata-se de uma pesquisa qualitativa que visa descrever, compreender e interpretar comportamentos, factos e fenómenos, pela perspetiva dos sujeitos. Trata-se de uma investigação de cariz qualitativo e interpretativo, assente num estudo de caso, sendo o inquérito por questionário a técnica de recolha de dados primários privilegiada, complementada por fontes secundárias, por análise documental e de conteúdo, tendo por base o acesso a documentos oficiais tais como teses, livros, quadros normativos, pareceres técnicos, planos, assente num trabalho de campo aprofundado, sistemático e organizado, complementado por observação direta, conversas com diversos atores-chave e registos fotográficos vários. Na linha de pensamento de Fortin (1999) e de um modo geral a tese de doutoramento encontra-se estruturada de uma forma sequencial com o propósito de atingir os objetivos explicitados, constituída por três fases distintas: fase conceptual (oito capítulos), fase metodológica (dois capítulos) e fase empírica (dois capítulos). O modelo concebido de instalação desportiva/protótipo assume-se como um “New Concept”, diferenciador e necessário à região centro litoral do nosso país, em particular ao concelho da Figueira da Foz. Assenta num formato adaptável às diferentes exigências e contextos de práticas e consumos do turismo, respeitador das necessidades dos praticantes e potenciais interessados, tendo como base as características do turismo náutico, na vertente náutica de recreio, ao nível do lazer, da competição e treino, da prática informal, conforto, formação, investigação e inovação no fabrico de materiais, vestuário e acessórios para a prática das diferentes modalidades. Neste sentido, admite-se que o conceito possa ser aplicado e replicado no que respeita às necessidades da atividade física e desporto nas mais variadas vertentes.
In contemporary society, sport is a major social event. A paradigm at the level of the factors of specialization, in the organizational, political and institutional dimension. Due to its ability to mobilize wants, feelings, emotions and universal appeal, sport is considered one of the largest social phenomena in the world. The management of sport is a professional activity that requires high skills, specialization and essentially deals with effective decisions, routines, processes and practices to solve problems by applying theories and management tools tested in other areas of knowledge and adapted to the reality and dynamics of the sport. This is a 150-year social process that has developed in the light of the growing importance of sport as a multifaceted social phenomenon (spectacle, leisure and recreation, training and health), with growing economic implications in the context the lives of citizens, organizations and countries, implying innovation and creativity in the provision of services provided to the consumer, in order to meet their needs. Nautical tourism is an increasingly popular type of alternative tourism that is defined as active vacations in contact with water, through activities such as navigation in sailing boats or yachts, as well as other leisure and sports activities that involve the enjoy nature in this context. Portugal has a unique climate in Europe for activities linked to the sea. With 2800 km of coast, rivers and dams. The thesis project is part of the PhD in Human Motricity, in the Specialty of Sociology and Management of Sport. In this context, the general idea of the study is related to the need to know if an archetype / sports facility serves the needs of consumers of nautical tourism, in the nautical aspect of recreation as well as local players namely: public and private entities and local agents that provide this type of services in the domains of the central coast of Portugal, particularizing the sub-region of Baixo Mondego, especially in Figueira da Foz. In this sense, we hope to contribute to the study, in an effective way, to an awareness of the benefits of the nautical tourism sector in Portugal, in particular with regard to the implementation of new sporting, differentiating, innovative, sustainable, environmentally friendly and which above all fulfill as the purpose for which they were intended. On the other hand, and focusing on the present research is intended to know which factors that contribute to a sports equipment (prototype) meets the needs of consumers of nautical tourism in the sub-region of the central coast of Portugal - Baixo Mondego. It is a qualitative research that aims to describe, understand and interpret behaviors, facts and phenomena, from the perspective of the subjects. This is a qualitative and interpretive investigation based on a case study, the questionnaire survey being the primary data collection technique, complemented by secondary sources, by documentary and content analysis, based on access to official documents such as theses, books, normative frameworks, technical opinions, plans, based on an in-depth, systematic and organized fieldwork, complemented by direct observation, conversations with several key actors and various photographic records. According to Fortin (1999), the doctoral thesis is structured in a sequential way with the purpose of achieving the stated objectives, consisting of three distinct phases: conceptual phase (eight chapters), methodological phase (two chapters) and empirical phase (two chapters). The conceived model of sports / prototype installation is a "New Concept", a differentiator and necessary for the coastal region of our country, in particular the municipality of Figueira da Foz. It is based on a format adapted to the different requirements and contexts of practices and consumption of tourism, respecting the needs of the practitioners and potential interested parties, based on the characteristics of nautical tourism, nautical pleasure, leisure, competition and training, informal practice, comfort, training, research and innovation in the manufacture of materials, clothing and accessories to practice the different modalities. In this sense, it is accepted that the concept can be applied and replicated with regard to the needs of physical activity and sport in the most varied aspects.
Dans la société contemporaine, le sport est un événement social majeur. Un paradigme au niveau des facteurs de spécialisation, dans les dimensions organisationnelle, politique et institutionnelle. En raison de sa capacité à mobiliser les besoins, les sentiments, les émotions et l’attrait universel, le sport est considéré comme l’un des plus importants phénomènes sociaux au monde. La gestion du sport est une activité professionnelle qui requiert des compétences élevées, une spécialisation et qui concerne essentiellement des décisions, routines, processus et pratiques efficaces pour résoudre des problèmes en appliquant des théories et des outils de gestion testés dans d'autres domaines de la connaissance et adaptés à la réalité et à la dynamique du marché. Les sports C’est un processus social de 150 ans qui s’est développé à la lumière de l’importance croissante du sport en tant que phénomène social à multiples facettes (spectacle, loisirs et loisirs, formation et santé), avec des implications économiques croissantes dans le contexte. La vie des citoyens, des organisations et des pays, impliquant innovation et créativité dans la fourniture de services fournis aux consommateurs, afin de répondre à leurs besoins. Le tourisme nautique est un type de tourisme alternatif de plus en plus prisé qui se définit comme des vacances actives au contact de l’eau, par le biais d’activités telles que la navigation à voile ou à voile, ainsi que d’autres activités de loisirs et de sports impliquant la profiter de la nature dans ce contexte. Le Portugal jouit d’un climat unique en Europe pour les activités liées à la mer. Avec 2800 km de côtes, rivières et barrages. Le projet de thèse fait partie du doctorat en motricité humaine, dans la spécialité sociologie et gestion du sport. Dans ce contexte, l’idée générale de l’étude est liée à la nécessité de savoir si un archétype / équipement sportif répond aux besoins des consommateurs de tourisme nautique, dans l’aspect nautique du loisir, ainsi que des acteurs locaux, à savoir: entités publiques et privées. Et des agents locaux qui fournissent ce type de services dans les domaines de la côte centrale du Portugal, en particulier dans la sous-région de Baixo Mondego, en particulier à Figueira da Foz. En ce sens, nous espérons contribuer à l’étude, de manière efficace, à faire prendre conscience des avantages du secteur du tourisme nautique au Portugal, en particulier en ce qui concerne la mise en oeuvre de nouvelles technologies sportives, diférenciantes, innovantes, durables, respectueuses de l’environnement et respectueuses de l’environnement. Qui remplissent avant tout le but pour lequel ils étaient destinés. Par ailleurs, en se concentrant sur la présente recherche, on cherche à savoir quels facteurs qui contribuent à un équipement de sport (prototype) répondent aux besoins des consommateurs de tourisme nautique dans la sous-région de la côte centrale du Portugal - Baixo Mondego. Il s'agit d'une recherche qualitative qui vise à décrire, comprendre et interpréter les comportements, les faits et les phénomènes, du point de vue des sujets. Ils’ agit d’une enquête qualitative et interprétative basée sur une étude de cas, l’enquête par questionnaire étant la technique principale de collecte des données, complétée par des sources secondaires, une analyse documentaire et une analyse du contenu, reposant sur l’accès à des documents officiels tels que des thèses, des ouvrages, des cadres normatifs, des avis techniques, des plans reposant sur un travail de terrain approfondi, systématique et organisé, complétés par une observation directe, des conversations avec plusieurs acteurs clés et divers enregistrements photographiques. Selon Fortin (1999), la thèse de doctorat est structurée de manière séquentielle dans le but d'atteindre les objectifs énoncés, en trois phases distinctes: phase conceptuelle (huit chapitres), phase méthodologique (deux chapitres) et la phase empirique (deux chapitres). Le modèle conçu d’installation de sport / prototype est un "Nouveau Concept", un différenciateur et nécessaire pour la région côtière de notre pays, en particulier la municipalité de Figueira da Foz, basé sur un format adapté aux différents besoins et contextes de pratiques et de consommation du tourisme, en respectant les besoins des praticiens et des intéressés potentiels, sur la base des caractéristiques du tourisme nautique, du plaisir nautique, des loisirs, de la compétition et de la formation, de la pratique informelle, du confort, de la formation, de la recherche et de l'innovation dans le secteur fabrication de matériaux, vêtements et accessoires pour pratiquer les différentes modalités. En ce sens, il est admis que le concept peut être appliqué et reproduit en ce qui concerne les besoins de l’activité physique et du sport sous ses aspects les plus variés.

O presente relatório é uma reflexão sobre o estágio realizado no Departamento de Atividade Física e do Desporto (DAFD) da Câmara Municipal de Lisboa (CML), no Núcleo de Gestão e Funcionamento das Instalações Desportivas Municipais (NGFI), assumindo funções relacionadas com: 1. A gestão e funcionamento das três Instalações Desportivas Municipais da Câmara Municipal de Lisboa; 2. A realização de atividades relacionadas com a Semana Europeia do Desporto (MoveWeek); 3. O apoio nas atividades de outros núcleos do DAFD, nomeadamente no Programa Desportivo Municipal - Olisipíadas; 4. A elaboração de um dos temas do Dossier de Candidatura de Lisboa a Capital Europeia do Desporto para 2021. Relativamente ao objeto de estudo do Relatório de Estágio, este passa pela análise e apresentação do processo realizado pela Câmara Municipal de Lisboa na sua candidatura a Capital Europeia do Desporto para 2021. De forma a apresentar e compreender este processo de candidatura, foi necessário conhecer inicialmente os instrumentos legais que enquadram a legitimidade de intervenção a três níveis: Europeu, Nacional e Local/Autárquico. Como principal conclusão, deve-se ter em conta que o Desporto, em todas as suas formas de expressão, deve ser colocado ao dispor das comunidades e de todos. As autarquias, como o poder local com maior contacto com os seus munícipes, devem oferecer aos mesmos oportunidades de realização das mais diversas atividades desportivas. É neste contexto que se insere a candidatura da Câmara Municipal de Lisboa a este relevante reconhecimento europeu, que veio impulsionar o município a diversos níveis: desportivo, social e económico.
This report is a reflection on the internship carried out in the Department of Physical Activity and Sports (DAFD) of the Lisbon City Council, in the Nucleus of Management and Operation of Municipal Sports Facilities (NGFI), assuming functions related to: 1. The management and operation of the three Municipal Sports Facilities of the Lisbon City Hall; 2. The implementation of activities related to the European Week of Sport (MoveWeek); 3. Support in the activities of other DAFD nucleus, namely in the Municipal Sports Program - Olisipíadas; 4. The elaboration of one of the themes of the Lisbon Application Dossier the European Capital of Sport for 2021. Regarding the object of study of the Internship Report, the latter goes through the analysis and presentation of the process carried out by the Lisbon City Council in its application to the European Capital of Sport for 2021. In order to present and understand this application process, it was necessary to know initially the legal instruments that frame the legitimacy of intervention at three levels: European, National and Local/Autarchic. As a main conclusion, it should be taken into account that sport, in all its forms of expression, should be made available to communities and to all. Local authorities, such as the local power with greater contact with its citizens, should offer the same opportunities to carry out the most diverse sports activities. It is in this context that the application of the Lisbon City Council to this relevant European recognition, which has promoted the municipality at various levels: sports, social and economic.

碩士
臺北市立體育學院
休閒運動管理學系碩士班
100
Taipei Sports Office selected private agencies assisting the management and maintenance of sport facilities to encourage their participation in relation to the community sport constructions. The operational performances of private sectors would have direct impacts on the users,interests. Balanced Scorecard (BSC) is one of the strategic performance evaluation system involved with both financial and non-financial index. In this study, BSC was utilized to evaluate the performances of sports facilities,which teaching and training functions as well as customers satisfactions were measured. There are 46 sports facilities were chosen as study sites. Data were collected by administering questionnaires to 104 respondents,and 99 returned with a valid rate of 95.23%. Statistical methods utilized to analyze date include t-test, one-way ANOVA, Pearson Product-moment Correlation, Chi-square test, and Scheffe’s Comparison. The following conclusions were drawn based on the data analyed: 1. Decision makers of sport facilities significantly value customer’s satisfaction and participating intention. 2. The managers with higher experiences tend to better fulfill the public need of facility improvement and capable of maintaining strong community interaction. 3. The managers with active attitude are more enthusiastic toward facility management. 4. Small scale facilities are more likely to be enhanced with equipments and to reach organizational goals accordingly. 5. Customer and finance are key factors to performance evaluation of sport facilities Finally, several suggestions were presented to government,private sectors,and for future study. Keywords: Adoption System, Balanced Scorecard, Strategic, Performance Evaluation

碩士
國立臺灣大學
土木工程學研究所
88
With the two days of rest carried out, people''s needs of sports fields are increasing. Since there are 40 percent of sport facilities located in schools, it is important to make them open to public access, which is to solve the problems of the lacking sport facilities. In fact, It has been long that the government policy commands schools to open their sports facilities by official lows. However, it is inefficient. Swimming facilities are studied as objectives in this research to understand the difficulties for schools to operate their sport facilities. It is researched that swimming facilities in schools, including high schools, vocational schools, and under, are not only insufficient but also unequal in quantity. Moreover, only 13.6 percent are heated pools. It is of great urgency to built swimming facilities in schools. Focusing on the present school swimming facilities, this research takes Taipei municipal junior high school swimming facilities as objectives. In the ways of interviews and questionnaires with schools, we can understand their operating situations and the difficulties which they are faced with. It is found in this research that the main problem which the present junior high school swimming facilities are faced with is the shortage of manpower and fund. The Taipei City Government knows the problems above. However, with the shortage of finance, it hopes to transfer the operation of school swimming facilities to non-governmental circles, under the Principle of Taipei Municipal Possessions Entrusting to Operate, but there is no successful case so far. In order to solve the problems for school swimming facilities, such as insufficiency, inequality, and the difficulties of operation, this research studies the validity if the Law of Promoting Non-governmental Circles to Participate in Public Construction is suitable for school swimming facilities. In this research, by interviewing the operators of non-governmental swimming facilities, we can understand their operating situation, and investigate their views about taking charge of school swimming facilities. It is found that most non-governmental operators think it valid for non-governmental institutions to be in charge of school swimming facilities. Moreover, the data from investigations are used to evaluate the validity of this program. The following are the conclusions of the research. If schools can give non-governmental institutions the preferential treatment to use schoolyards free, according to the Law of Promoting Non-governmental Circles to Participate in Public Construction, and allow them to set the charges, then it is practical to operate the present school heated pools in the OT way. In the ROT way, it will not attract investors in finance when non-governmental institutions rebuild the present cold swimming pools into the heated ones; these non-governmental institutions will not be willing to operate the school swimming facilities unless other inducements are added. In the BOT way to build new school heated pools, it is concluded in this research that non-governmental institutions will not be willing to participate unless schools give them the operating right at least ten years, for the sake of a reasonable rate of return.

碩士
東吳大學
法律學系
107
The study takes the city civil centers and sports venues in New Taipei City as the object. The construction target of sports centers is to promote national health and increase the awareness of physical workout. It is directed for the administrative area that over 150 thousand people, and combined the planning with activity characteristics and needs of the region. The actual construction and management is mainly in the way of public-private partnership, which means combined with the nongovernmental enterprises, and manage with OT mode. The investigation was conducted with regulatory analysis and document analysis to analyze the related legal issues in the case of nongovernmental enterprises that participate in the management of the government construction in the way of public-private partnership. According to the research results, the study purposes some suggestions in the end. There are two research results below: Firstly, the sports facilities in New Taipei City are entrusted to private management, such as the legal relations of Statute for Promoting Private Participation in Public Construction. It should adopted in the forepart, and execute administrative contract in the back-end, which means the modified type of two-phase theory Secondly, the sports facilities in New Taipei City are entrusted to private management, such as the legal relations of Government Procurement Law. It should maintain administrative penalty in the forepart, and execute Contracts in Private Law in the back-end, which means the traditional type of two-phase theory.

碩士
樹德科技大學
經營管理研究所
95
The purpose of this study was to quantify their numbers and understand their managements and customer’s satisfaction of sport facilities in Chung Cheng University. The school ground altogether is 132 hectares and the sport facility accounts for 52 hectares. At present the student population is 11,339. (on April 13, 2007) The Physical Education Center management all sport facilities, and it’s the Level of units. There are three divisions in the office. It is the biggest university sports administration unit in the whole country. The Physical Education Center raises by itself the income as 7,157,700 dollars in 2006. Because the student's activity is the policy of encouragement, and 80% electrical bill in the situation which subsidizes by the school , so it still have already earned few 100,000 dollars every year currently. It had the quite good showing compared with other schools , although still was unable to bear the significant case.450 customers from Sports Center were convenience sampling to answer the questionnaire regarding to the study. The research tools used were a questionnaire that quantified satisfaction with those facilities .The data collected from the questionnaire were analyzed via descriptive analysis, t-test, One-way ANOVA、factor analysis and chi-square. The results are as the following: 1.In the management current conditions of sports facilities, there are 72.9% users knowing that facility is the entire district opens for community people. The utilization ratio highest sport facility is a basketball court . The user thinks operation's most beneficial factor of sports facilities is a facilities quality; the most disadvantageous of then is a school position. The sports facilities operates the biggest effect is the lift exercising atmosphere. But must raise the facility utilization ratio take to increase the opening hour as most important. The user most often engaged in the movement is a badminton and participates in the exercising the motive promoting the health to occupy the majority. 2.In the degree of satisfaction investigation, the user most affirmed to the sports facility's multiplicity that next for is its facility quality. The most unsatisfied is the school stocks up the new sports equipment's refresh time and the school processing sport facility breakdown time to repair. 3. The population statistic in the degree of satisfaction difference, the user each construction surface has the significant differences variable in the gender aspects. In the status, the use time interval, and join the sport clubs related to have the partial significant differences.

碩士
輔仁大學
體育學系碩士班
102
Planning Concepts, Operating Strategies, and Management Performance of Sport and Recreation Facilities in Commercial Hotels- A Case Study of Grand Hyatt Taipei Graduate Institute of Physical Education, Fu Jen Catholic University Graduate: Hsiao, Chiao-Yu Advisor: Yang, Chih-Hsien, Ed.D. Abstract The purpose of this study was to investigate the planning concepts, operating strategies, and management performance of fitness facilities in a selected commercial hotel. The researcher used interviews, observation and document analysis methods to collect and explore data to find out the current status of the research topics. The study interviewed 4 subjects and the responses of the interviewees were transcribed, coded and categorized. The results of this study were as follows: (a) Grand Hyatt Taipei emphasized a humanity-based, customer-first enterprise culture in providing expectation exceeding quality services for their customers, whereas Oasis Fitness Club adopted the Zen style with a water drop shape design, intending to promote a relaxation atmosphere to attract members, generate more revenues for the hotel, fulfill members’ needs, and ensure higher customer loyalty than competitive entities; (b) most of the club’s members were construction entrepreneurs or medical doctors in their 50-60s; the club provided facilities including sauna, swimming pool, steam rooms and temperature adjustable whirlpool with massage functions, and free fitness classes, featuring warm and delicate services based on health promotion rather than fashion pursuing; and, (c) expenses for energy utility and service supplies were the basic expenditure of the club; various promotions were implemented to increase income other than membership and monthly fees; and employees were trained according to their positions with program contents ranging from fundamental concepts to professional knowledge. Keywords: Fitness industry, hotel management, sporting facilities designing. Total pages: 151

Title: Sport as a Public Service: Equity and Efficiency of Local Sport Facilities In the Czech Republic, clubs traditionally played a key role in providing sport facilities. In recent years, the role of local authorities in sport has strengthened. Hence, there have been changes in the management of sport facilities in the context of new trends in public administration and sport participation. The thesis analyzes and evaluates current modes of provision of public sport facilities as the consequence of these changes. The examined issue is narrowed down to the two theoretical concepts - sport equity and efficiency of sport facilities. These are perceived as a part of the performance of sport facilities (see Liu et al., 2009 or Kung and Taylor, 2010). The first part of the thesis aims to test the effect of different forms of management of sports facilities on the sport equity score in the framework of institutional analysis (Houlihan, 2005). On the basis of the original instrument for measuring of sport equity, the survey is carried out. The research sample (N = 193) is made up by the municipalities with extended powers, except for regional cities and Prague. The second part of the thesis has the character of an action research. The author evaluates the application of the NBS: Financial questionnaire...

O presente relatório, elaborado com vista à obtenção do grau de Mestre em Gestão do Desporto, pela Faculdade de Motricidade Humana, retrata o estágio realizado no segundo semestre, do segundo ano do Mestrado de Gestão do Desporto, após um protocolo celebrado entre a Faculdade de Motricidade Humana e a Federação Portuguesa de Futebol. Sediada na Cidade do Futebol, Avenida das Seleções em Oeiras, a Federação Portuguesa de Futebol é a maior organização do desporto português a exercer atividade em território nacional e internacional. Uma instituição centenária, na qual se executam as melhores práticas, acompanhadas de profissionalismo e rigor. O estágio curricular culminou na colaboração com uma das fases da realização de uma verdadeira Carta Desportiva das infraestruturas de futebol e futsal em território nacional, no sentido de cumprir na totalidade os compromissos da direção da Federação Portuguesa de Futebol. Com a criação e desenvolvimento de uma base de dados para armazenar, analisar, consultar e localizar informação de recintos do desporto da modalidade de futebol e futsal. O relatório aborda ainda com base teórica a gestão do desporto, bem como as áreas que a rodeiam, permitindo assim a compreensão fundamentada de um gestor do desporto.
This report, prepared with a view to obtaining a Master's degree in Sports Management, from the Faculty of Human Kinetics, portrays the internship carried out in the second semester, of the second year of the Master of Sport Management, after a protocol signed between Faculty of Human Kinetics and the Portuguese Football Federation. Located on Cidade do Futebol, Avenida das Selecções in Oeiras, Portuguese Football Federation is the largest Portuguese sports organization operating in national and international territory. A century-old institution, in which best practices are carried out, accompanied by professionalism and rigor. The curricular internship culminated in the collaboration with one of the phases of the realization of a true Sports Charter for football and futsal infrastructures in the national territory, in order to fully comply with the commitments of the Portuguese Football Federation management. With the creation and development of a database to store, analyse, consult and locate information on sports facilities in the football and futsal modality. The report also deals with the theoretical basis of sport management, as well as the areas that surround it, thus allowing a well-founded understanding of a sport manager.